159 IT Support jobs in Islamabad

Join to apply for the Technical Support Associate role at Howmuch .

Overview
Howmuch Pvt Limited is seeking a Technical Support Associate for its Retail and Restaurant Management and POS Solutions, Howmuch ( and Foodnerd (

Major Duties & Responsibilities

• Set up hardware and install and configure software and drivers.
• Maintain and repair technological equipment (e.g. routers) or peripheral devices.
• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.).
• Perform regular upgrades to ensure systems remain updated.
• Troubleshoot system failures or bugs and provide solutions to restore functionality.
• Arrange maintenance sessions to discover and mend inefficiencies.
• Offer timely technical support and teach users how to utilize computers correctly.
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization's value by keeping information confidential.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Adhering to company's policies, standards and procedures in the performance of job duties.

Qualifications

• Proven experience as computer technician or similar role.
• Thorough knowledge of computer systems and IT components.
• Good knowledge of internet security and data privacy principles.
• Excellent troubleshooting skills.
• Exceptional organizing and time-management skills.
• Strong verbal and written communication skills are critical.
• Relevant certifications (e.g. CompTIA A+) will be an advantage.
• Experience/Knowledge of Hubspot CRM is a plus.

Key Benefits

• Competitive commission structures that reward your work.
• Bonuses and Commissions.
• Accelerated learning and career growth!

Entry level

Contract

Information Technology

Retail

EyeCure Soft is looking for a detail oriented and technically skilled Technical Support Officer to join our team and help us ensure an excellent user experience for our customers.

Role

As a Technical Support Officer, you will be the first line of support for clients facing software-related issues. You will provide troubleshooting, technical guidance, and problem resolution to end users, while collaborating with internal teams to improve product performance and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries.
• Troubleshoot software problems and provide clear, step-by-step solutions.
• Document technical issues, resolutions, and customer interactions.
• Assist in onboarding new clients by providing training and support materials.
• Test software updates and provide feedback before release.

Requirements

• DAE /Bachelor’s degree in Information Technology, or related field.
• 1–3 years of experience in a technical support or helpdesk role.
• Excellent communication and problem-solving skills.

• Familiarity with Windows and web-based applications.
• Ability to grasp new software tools and platforms quickly.
• Basic understanding of databases, networking, Windows installation & trouble shoot

We are seeking a dedicated and dynamic Technical Support Representative (TSR) to join our team at Decimal Solution. As a TSR, you will be responsible for providing exceptional technical support to our clients during US Eastern Time Zone hours.

1. Keep track of newly acquired vehicles and ensure their timely addition to the system, accurately reflecting their location.
2. Coordinate with the American team to streamline the flow of inventory from procurement to sale, ensuring smooth operations.
3. Ensure that every vehicle in the system is processed promptly, maintaining accurate and up-to-date records of active inventory.
4. Track each vehicle in the system according to its original status, ensuring transparency and efficiency in inventory management.
5. Manage listings of vehicles on different platforms, optimizing visibility and reach for potential buyers.

1. Intermediate (F.Sc) or higher education level.
2. Basic knowledge of Microsoft Office and internet usage.
3. Proficiency in English language, both written and verbal.
4. Strong communication and problem-solving skills.
5. Ability to work efficiently and effectively in a fast-paced environment.
6. Presentable personality with a customer-centric approach.

Location: Information Technology and Services - Islamabad, Pakistan

Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.

The ideal candidate will have excellent problem-solving skills, a strong passion for customer service, and a solid understanding of hardware and software troubleshooting. The role requires effective communication skills and the ability to work well in a team-oriented, fast-paced environment.

• Provide Technical Support to the internal users via phone call, email and in-person
• Diagnose and troubleshoot hardware, software, network, and IT system issues on desktops, laptops, and other devices.
• Install, configure, and maintain new computer hardware, operating systems, and software applications.
• Document IT processes and procedures.
• Ensure high standards of customer service and clear communication with users.
• Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems.
• Monitor and maintain the health and performance of IT systems
• Research and stay updated on emerging technologies

• Bachelor's degree in computer science, Information Technology, or related field
• Minimum 1 - 2 years of experience in Technical Support
• Strong knowledge of computer systems and technologies
• Experience with troubleshooting hardware and software issues
• Capable of creating a root cause analysis on issues
• Excellent and effective customer service and communication skills
• Experience as an IT support in a call center or something similar
• Ability to prioritize and manage multiple tasks
• Capable of task management and customer handling
• Available to work onsite and remotely.

Bachelors in Computer Science or relevant field

1 Job

Posted on: Last Date

Feb 22, 2023

Company: ITCS (IT Consulting and Services), Pakistan

The Desktop Support Executive will be responsible for maintaining and running the overall I.T infrastructure for our valued customers.

1. Monitoring and maintenance of computer systems and networks
2. Address user tickets regarding hardware, software, and networking
3. Walk users through installing applications and computer peripherals
4. Ask targeted questions to diagnose problems
5. Guide users with simple, step-by-step instructions
6. Test alternative pathways until the issue is resolved
7. Customize desktop applications to meet user needs
8. Record technical issues and solutions in logs
9. Direct unresolved issues to the next level of support personnel
10. Follow up with users to ensure their systems are functional
11. Report users' feedback and potential product requests
12. Help create technical documentation and manuals

1. Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
2. 2 years hands-on experience with Windows/Mac OS environments
3. Working knowledge of office automation products and computer peripherals, like printers and scanners
4. Knowledge of network security practices and anti-virus programs
5. Ability to perform remote troubleshooting and provide clear instructions
6. Excellent problem-solving and multitasking skills

Information Technology and Services - Islamabad, Pakistan

FUTURESOL TECH is seeking a skilled Support Engineer with a minimum of 6 months experience. The successful candidate will be responsible for training, user manuals, and training of software applications while ensuring optimal performance and high levels of responsiveness.

Key Responsibilities:

• Provide support to clients via phone, AnyDesk, and WhatsApp.
• Visit client premises for training.
• Create user manuals for software products.

Qualifications:

• Intermediate or diploma holders.
• ICOM, BCOM holders shall be preferred.
• Must have a good command of Finance.

Information Technology and Services - Islamabad, Pakistan

About PackageX :

PackageX automates data entry and manual logistics processes for receiving, inventory, and fulfilment in buildings, warehouses, and stores. It uses advanced AI scanning, flexible bolt-on apps, and APIs to drive exceptional workforce productivity, fulfilment efficiency, and real-time visibility.

Our vision is to build the most advanced logistics infrastructure company that orchestrates the movement of physical things and becomes the defining backbone of the digital supply chain.

We're a fast-growing pre-Series A stage startup in New York City with a distributed global team backed by Bullpen Capital, Pritzker Group, Sierra Ventures, Ludlow Ventures, MXV Capital, and NSV Wolf Capital.

About the role: We are seeking a highly skilled NodeJS Developer to join our Technical Support team. In this role, you will work at the intersection of development and technical support , helping resolve complex issues, maintaining critical backend services, and building tools to improve operational efficiency. The ideal candidate has strong backend development skills with a problem-solving mindset and a customer-focused attitude.

Responsibilities:

· Develop and maintain backend systems and support tools using NodeJS to enhance the efficiency of the Technical Support team.

· Investigate and resolve complex technical issues escalated by customer support or internal teams.

· Collaborate closely with Support, Engineering, DevOps, and Product teams to triage bugs, identify root causes, and deliver timely solutions.

· Build scripts, utilities, and internal APIs to automate recurring support tasks and data workflows.

· Monitor application health, logs, and performance metrics to proactively detect and address system anomalies.

· Participate in on-call rotations or urgent incident responses when needed.

· Write clean, maintainable, and well-documented code that is easy for others to understand and build upon.

· Contribute to technical documentation and internal knowledge base articles.

Skills and Qualification:

· 4+ years of hands-on experience with NodeJS in a production environment.

· Strong understanding of JavaScript, RESTful APIs, WebSockets, SQL, and Redis.

· Experience working with cloud platforms, particularly GCP or AWS.

· Prior exposure to cloud-native development and debugging tools is a plus.

· Solid experience in debugging, troubleshooting, and performance tuning of backend applications.

· Understanding of software development best practices including Git, code reviews, and testing frameworks.

· Excellent communication skills with a customer-centric approach.

· Ability to work independently and manage multiple priorities in a fast-paced environment.

· Experience working in Agile teams and using collaboration tools like Jira, Linear, etc.

What can you expect from the application process?

All applications will be looked at by the People team who will reach out to shortlisted candidates. Across various interview rounds, you'll speak with the hiring manager and other functional heads. We want to have an open discussion about your work and how we can be a great fit for each other. The process may also involve an assessment or presentation relevant to the role. You can expect an offer after three rounds of interviews. All offers are subject to satisfactory reference and background checks.

The Lead Technical Support Engineer is a senior subject matter expert responsible for providing complex technical support for a range of products and services. As an L4 support engineer, the Lead Technical Support Engineer is the go-to individual for troubleshooting complex issues or product-level bugs that technical support engineers cannot resolve.

In addition to managing, tracking, diagnosing, and troubleshooting high-level cases for Technical Support Engineers, the Lead Technical Support Engineer also provides leadership to the technical support team. This includes mentoring, training, and coaching other technical support engineers, helping them to develop their skills and expertise.

One of the key responsibilities of the Lead Technical Support Engineer is to collaborate with engineering teams across the company, including product development, quality assurance, and Backend teams, to identify and address technical issues that are affecting customers.

The Lead Technical Support Engineer is also responsible for driving continuous improvement in the technical support process. This includes identifying and analyzing trends in customer issues, creating and implementing new support processes and procedures, and working closely with the Technical Lead to ensure that technical support is aligned with the company's overall strategy and goals.

What You’ll Do



Must have a deep understanding of the product, be able to analyze and diagnose complex issues, and provide solutions that minimize user disruption.
Identify and resolve complex technical issues as well as product-level limitations that cannot be resolved by Technical support engineers.
Responsible for creating and maintaining technical documentation for internal and external use. They must ensure that documentation is up-to-date, accurate, and easy to understand.
Work closely with cross-department teams, such as product development, quality assurance, and backend engineering teams, to identify and address technical issues that are affecting customers.
Must have excellent communication and collaboration skills to work effectively with different teams.
Provide leadership and mentoring to Technical Support Engineers. They must share their knowledge and expertise to help other team members improve their technical skills.
Responsible for identifying opportunities for process improvement and driving changes to improve the efficiency and effectiveness of technical support. They must have a continuous improvement mindset and be able to work collaboratively with different teams to implement process changes.
Required to participate in on-call support rotations to provide 24/7 support to incoming escalations during business hours as well as after hours. They must be available to respond to urgent support requests and be able to resolve issues promptly.



What We’re Looking For



Minimum 3-year tenure in Technical Support | Customer Support
Must have a good understanding of SQL, and API
Should have a basic knowledge of one of the coding languages
Respond to customer inquiries and issues: Provide timely and accurate responses to customer inquiries and issues via phone, email, or chat.
Diagnose and troubleshoot technical issues: Use technical knowledge and analytical skills to diagnose and troubleshoot technical issues. Identify root causes of problems and develop effective solutions to address them.
Escalate issues as needed: When an issue cannot be resolved at the Technical Support level, escalate the issue to the appropriate team or personnel. Provide detailed information about the issue and steps taken to resolve it.
Document technical issues and solutions: Maintain detailed records of customer inquiries, issues, and solutions in a ticketing system or other databases. Ensure that information is accurate, up-to-date, and easily accessible to other team members.
Collaborate with cross-functional teams: Work closely with other teams, such as Tier 1 support, engineering, and product management, to resolve complex issues and improve customer support processes.
Contribute to knowledge management: Develop and update knowledge base articles, FAQs, and other support materials to help customers resolve common issues independently.
Provide excellent customer service: Maintain a positive and professional attitude while providing customer support. Strive to exceed customer expectations and provide a high level of customer satisfaction.
Participate in on-call rotation: Be available to provide technical support during off-hours, weekends, and holidays as part of an on-call rotation schedule.
These responsibilities require excellent communication and problem-solving skills, technical knowledge and analytical skills, attention to detail, and the ability to work well in a team-oriented environment.