406 Insurance jobs in Pakistan

Bachelor’s degree in Business Administration or related field

1 Job

Posted on

May 25, 2024

Last Date

Jul 10, 2024

Company

Global Bancassurance (GBA) Services Pvt Ltd, Pakistan

GBA Services is a leading insurance company in Karachi, providing a range of insurance products to our clients. We are currently seeking a fresh graduate to join our team as an Insurance Officer for operations.

Responsibilities:
- Process insurance policies and claims
- Provide support in underwriting and policy issuance
- Assist in customer inquiries and complaints
- Collaborate with team members to achieve department goals

- Excellent communication skills
- Strong attention to detail
- Ability to work well under pressure
- Proficiency in Microsoft Office
- Knowledge of insurance industry regulations

Overview

We are currently seeking a Customer Service & Sales Representative to join our Islamabad-based team. This role is ideal for someone who thrives in a dynamic, guest-focused environment and is passionate about both service and sales. From booking confirmation to post-tour follow-ups, you’ll play a vital role in ensuring each guest’s journey is smooth, memorable, and full of delight.

We are seeking a highly motivated and customer-oriented individual to handle incoming bookings across all platforms and proactively reach out to customers to confirm order details, gather missing information, and enhance their experience through upselling opportunities. This role also includes responsibility for post-tour follow-ups, conducting brief surveys with guests to collect valuable insights that will help us continuously improve our services.

The ideal candidate will have previous call center experience, preferably supporting North American customers, and a strong background in sales. They should be comfortable handling multiple tasks simultaneously, working in a fast-paced environment, and maintaining a high level of professionalism and enthusiasm when engaging with customers.

• Real-Time Booking Monitoring: Monitor new bookings as they come in and follow up promptly to collect any missing details required for assigning a tour guide (email, phone number, or pickup location).
• Order Confirmation & Follow-up: Contact customers after they place an order to confirm booking details and avoid last-minute issues.
• Customer Information Management: Ensure all essential fields are completed in the booking system for seamless operations.
• Customer Engagement: Engage with customers professionally, answer questions, and provide guidance to enrich their travel experience.
• Upselling & Revenue Growth:
• Offer the last remaining seats on a tour to convert it into a private experience.
• Recommend add-on tours or services that complement existing bookings.
• Suggest premium upgrades such as private transfers or customized excursions.
• Post-Tour Follow-ups: Call guests after their tour using a prepared script to conduct a brief feedback survey. These calls will be recorded and used for market research and service improvement.
• Customer Insight Collection: Use post-tour calls to gather actionable feedback aimed at improving the guest experience and overall tour quality.
• Issue Resolution: Address booking-related concerns and escalate complex issues when necessary.
• CRM & Data Entry: Maintain accurate records of all customer interactions and booking updates.
• Team Collaboration: Work closely with internal departments to streamline processes and improve customer service workflows.
• Performance Metrics: Meet or exceed targets for customer satisfaction, booking accuracy, upselling, and post-tour engagement quality.

• 3–4 years of experience in a call center or customer service role, preferably dealing with North American clientele in a sales-oriented environment.
• Proven upselling skills with a track record of meeting revenue goals.
• Fluent in spoken and written English with excellent communication and rapport-building abilities.
• Strong organizational skills with attention to detail and the ability to problem-solve quickly.
• Able to manage multiple priorities efficiently in a fast-paced setting.
• Proficient in CRM systems and booking platforms.
• Reliable internet connection, quality headset, and quiet work environment for communication.

Passion for travel and a customer-first mindset that aligns with See Sight Tours’ commitment to excellence.

Job Type: Full-time

• Work Location: In person

• Develop, launch, monitor and manage a portfolio of top-tier Retail Liability Products (Islamic) tailored to meet the diverse needs of various customer segments.
• Design and implement Product & Pricing strategies to maximize volume growth, revenue, and profitability.
• Continuously assess customer value propositions, product economics, and the fulfillment of existing products and services, implementing enhancements to ensure the highest quality offerings for our customers.
• Regularly prepare and update a comprehensive Competition Scan to analyze profit rates, deposit growth, product offerings, and other key indicators.
• Identify opportunities for product bundling and cross-selling to expand the overall portfolio.
• Support the management of fee structures to increase the bank’s non-fund income (NFI) through new products and services, segmented pricing, and revenue optimization.
• Automate existing processes, conduct User Acceptance Testing (UAT) for digitalization efforts and ensure the successful implementation of changes required for process reengineering and improvement.
• Prepare and manage product campaigns and promotions to drive market penetration and revenue growth.
• Ensure seamless processing of BAU (business-as-usual) payments, including customer services, event expenses, and vendor payments, avoiding any delays.
• Organize short surveys, focus groups, research events, and product launch events.
• Travel across the network to conduct product training on strategy, regulatory updates, initiatives, skill development, client interactions, and for research purposes.
• Collaborate closely with stakeholders (including IT, Operations, Business Technology, Treasury, and Branches) to enable seamless integration of customer segments, system development, and product/service delivery enhancements.
• Coordinate with Marketing for all internal and external communications and marketing collateral.
• Manage and update forms and templates on the Intranet to ensure documents and collateral are current and accurate.
• Keep product information updated and ensure timely delivery of collateral to frontline branches.
• Maintain strict regulatory compliance.

Eligibility Criteria:

• Minimum of 4 years of relevant banking experience
• Bachelor’s degree or higher

JustRepair is seeking a motivated and customer-focused Customer Service Representative to join our team. This is a remote position where you will play a key role in managing customer interactions, converting leads, and ensuring exceptional service delivery.

Key Responsibilities:

1. Lead Management:

   • Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers .
   • Cross-sell products such as on-site repair services , screen protectors , and phone covers .

2. Customer Service:

   • Address and resolve customer complaints promptly and professionally.
   • Schedule repair services and pick-up/drop-off appointments in coordination with our technicians.

3. Vendor and Quotation Management:

   • Obtain pricing details from vendors as needed.
   • Create and share accurate quotations and invoices with clients.

4. Sales Pipeline Updates:

   • Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.

5. Marketing:

   • Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.

Requirements:

• Strong communication and interpersonal skills.
• Experience in customer service or sales is preferred.
• Ability to work independently and manage tasks remotely.
• Organized and detail-oriented with good multitasking abilities.
• Basic proficiency in creating quotations and managing spreadsheets.

What We Offer:

• Flexible, remote work environment.
• Competitive compensation.
• Opportunity to grow with a dynamic and customer-focused team.

If you’re passionate about customer service and have the skills to convert leads while ensuring client satisfaction, we’d love to hear from you!

Required Skills:

1. Communication Skills:

   • Exceptional written communication to handle WhatsApp conversations effectively.
   • Ability to convey information clearly and persuasively to convert leads into customers.

2. Sales Skills:

   • Lead conversion expertise with a focus on upselling and cross-selling.
   • Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).

3. Customer Service Skills:

   • Strong problem-solving abilities to address customer complaints promptly and professionally.
   • Empathy and patience to ensure excellent customer satisfaction.

4. Organizational Skills:

   • Ability to manage multiple leads and customer interactions simultaneously.
   • Skilled in maintaining and updating a structured sales pipeline.

5. Technical Skills:

   • Basic knowledge of creating and managing quotations and invoices.
   • Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.

6. Marketing Skills:

   • Familiarity with WhatsApp marketing and campaign management.
   • Creativity to craft engaging messages for marketing campaigns.

7. Time Management:

   • Ability to prioritize tasks efficiently in a remote work environment.
   • Scheduling skills to coordinate repairs and pick-up/drop-off services with technicians.

8. Vendor Management:

   • Negotiation skills to obtain competitive pricing from vendors.
   • Attention to detail when managing vendor interactions.

9. Independence and Initiative:

   • Self-motivated and capable of working independently with minimal supervision.
   • Proactive in identifying opportunities for lead conversion and process improvement.

10. Tech Savvy:

    • Comfortable using messaging platforms like WhatsApp for business communication.
    • Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).

Incentive Bonus

Job Title: Customer Service Representative

Shift timings: 4 hours (7:00 PM to 11:00 PM)

Job Type: Part-time

Job Description:

We are seeking dedicated and enthusiastic individuals to join our team as Customer Service Representatives. As a CSR, you will play a crucial role in ensuring our customers receive exceptional service and support. We offer flexible timings to accommodate various schedules, making it an ideal opportunity for students and working professionals.

Responsibilities:

1. Answer incoming customer inquiries via phone in a timely and professional manner.
2. Provide accurate information about products, services, and company policies.
3. Resolve customer complaints and issues with patience and empathy.
4. Collaborate with other team members and departments to ensure customer satisfaction.
5. Continuously update knowledge of products, services, and industry trends.

What We Offer:

1. Flexible timings to accommodate various schedules.
2. Competitive pay rates.
3. Opportunities for career growth and development.
4. Supportive and collaborative work environment.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter. Please include "CSR - Flexible Timings" in the subject line. We appreciate all applications, but only shortlisted candidates will be contacted for an interview.

Thank you for considering Lycan Communication as your potential employer. We look forward to reviewing your application!

Requirements:

1. Previous customer service experience is preferred but not required.
2. Excellent verbal and written communication skills.
3. Strong problem-solving and decision-making abilities.
4. Ability to work independently and as part of a team.
5. Proficient in using computer systems and customer service software.

Practice Perfect Solutions and Services, Pakistan

Noah Communications BPO is looking for dynamic and motivated individuals to join our team as Call Center Agents for our Final Expense campaign.

Position: Call Center Agent (Sales)

Shift: Night (6 PM - 3 AM)

Salary: PKR 30,000 + 5000 Bonus + Comission on Sales

Requirements:

• Prior experience in call centers (a plus but not mandatory)
• Must be available for night shift
• If you’re ready to grow with us, send your CV!
• Job Types: Full-time, Contract, Fresher

Computer Skills:

• Proficiency in using CRM software, Microsoft Office (Word, Excel, etc.), and email platforms.
• Ability to manage data entry, update customer records, and handle online communication tools (chat, video calls).

Ability to Commute:

• Flexibility in travel and reliable means of commuting.
• Punctuality and time management for in-office or client visits if necessary.

Communication Skills:

• Strong verbal and written communication to effectively engage with clients and colleagues.
• Active listening to understand and address customer concerns or queries.
• Persuasion and negotiation abilities for sales conversions.
• Fluent English to interact with international clients, handle inquiries, and explain products/services.
• Clear pronunciation, tone adjustment, and confident speaking for better customer engagement.

Outsourcing/Offshoring - Rawalpindi, Pakistan

Overview

Job Opportunity: Inbound Customer Service Representative (UK Campaign). Location: Saidpur Road, Rawalpindi. Position: Inbound Customer Service Representative. Salary Package: 60,000 PKR Basic. Shift Timing: Rotational.

• Handle incoming customer inquiries and resolve issues promptly and professionally.
• Provide exceptional customer service via phone, email, and chat channels.
• Ensure accurate and efficient data entry and record-keeping.
• Collaborate with team members to achieve customer satisfaction goals.
• Stay up-to-date with product knowledge and industry trends.

• Strong communication skills in English (UK accent preferred).
• Excellent problem-solving abilities and a customer-centric approach.
• Previous customer service experience is a plus.
• Ability to adapt to rotational shift schedules.

• Competitive salary package with a 60,000 PKR basic.
• Opportunities for career growth and advancement.
• Comprehensive training and ongoing support.
• A dynamic and inclusive work environment.

Join our team and be a part of delivering exceptional customer experiences for our UK-based clients! Don’t miss this chance to embark on a rewarding career journey.

Smart Connect Communication is an equal opportunity employer. We encourage candidates of all backgrounds to apply.

• Empathy
• Problem-Solving Skills
• Product/Service Knowledge
• Time Management
• Professionalism
• Teamwork
• Accuracy and Attention to Detail
• Cultural Sensitivity
• Conflict Management
• Resilience
• Compliance and Security Awareness
• Sales and Upselling Skills (if applicable)
• Consumer Services - Rawalpindi, Pakistan

JustRepair is seeking a motivated and customer-focused Customer Service Representative to join our team. This is a remote position where you will play a key role in managing customer interactions, converting leads, and ensuring exceptional service delivery.

Key Responsibilities:

1. Lead Management:

   • Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers .
   • Cross-sell products such as on-site repair services , screen protectors , and phone covers .

2. Customer Service:

   • Address and resolve customer complaints promptly and professionally.
   • Schedule repair services and pick-up/drop-off appointments in coordination with our technicians.

3. Vendor and Quotation Management:

   • Obtain pricing details from vendors as needed.
   • Create and share accurate quotations and invoices with clients.

4. Sales Pipeline Updates:

   • Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.

5. Marketing:

   • Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.

Requirements:

• Strong communication and interpersonal skills.
• Experience in customer service or sales is preferred.
• Ability to work independently and manage tasks remotely.
• Organized and detail-oriented with good multitasking abilities.
• Basic proficiency in creating quotations and managing spreadsheets.

What We Offer:

• Flexible, remote work environment.
• Competitive compensation.
• Opportunity to grow with a dynamic and customer-focused team.

If you’re passionate about customer service and have the skills to convert leads while ensuring client satisfaction, we’d love to hear from you!

Required Skills:

1. Communication Skills:

   • Exceptional written communication to handle WhatsApp conversations effectively.
   • Ability to convey information clearly and persuasively to convert leads into customers.

2. Sales Skills:

   • Lead conversion expertise with a focus on upselling and cross-selling.
   • Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).

3. Customer Service Skills:

   • Strong problem-solving abilities to address customer complaints promptly and professionally.
   • Empathy and patience to ensure excellent customer satisfaction.

4. Organizational Skills:

   • Ability to manage multiple leads and customer interactions simultaneously.
   • Skilled in maintaining and updating a structured sales pipeline.

5. Technical Skills:

   • Basic knowledge of creating and managing quotations and invoices.
   • Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.

6. Marketing Skills:

   • Familiarity with WhatsApp marketing and campaign management.
   • Creativity to craft engaging messages for marketing campaigns.

7. Time Management:

   • Ability to prioritize tasks efficiently in a remote work environment.
   • Scheduling skills to coordinate repairs and pick-up/drop-off services with technicians.

8. Vendor Management:

   • Negotiation skills to obtain competitive pricing from vendors.
   • Attention to detail when managing vendor interactions.

9. Independence and Initiative:

   • Self-motivated and capable of working independently with minimal supervision.
   • Proactive in identifying opportunities for lead conversion and process improvement.

10. Tech Savvy:

    • Comfortable using messaging platforms like WhatsApp for business communication.
    • Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).

Incentive Bonus

Established in 2016, SEPTEM SYSTEMS is a technology, consultancy, and services firm focused on helping organizations navigate through radical business and technology solutions.

We uphold strong principles: INVENTING —continuously innovating and growing; INNOVATING —executing ideas in an intuitive and effective manner; and INSPIRING —motivating people globally. We collaborate with organizations like UNICEF , UNODC , SNG , TPI LUMS , and OPM to create positive impacts in business and social well-being.

Our expertise spans Enterprise Software Development, Website Development, Product Development, Digital Marketing, and Data Sciences, driving impactful digital transformation. Our goal is to deliver results-driven solutions that accelerate our clients' growth.

The Floor Agent's role is to attract potential customers by answering product and service-related questions, suggesting relevant offerings, and ensuring high customer satisfaction.

Responsibilities include providing clear information about products, resolving customer complaints promptly and professionally, maintaining high satisfaction levels from initial contact to resolution, suggesting improvements to work processes, following company policies, and accurately recording all customer interactions in the system.

Ensure First Call Resolution by taking ownership of customer issues and supporting them as needed. Keep updated on product and policy information provided by clients. Participate in team huddles and training sessions as scheduled.

Academic & Professional Qualifications: Bachelor Degree

• Maintain a positive, empathetic, and professional attitude towards customers.
• Strong understanding of CRMs.
• Handle incoming calls, process orders, and collaborate with clients and customers for smooth delivery.
• Good etiquette, basic computer skills, customer service orientation, and clear communication skills (fluent English preferred).
• Focus on quality and attention to detail.
• Manage large volumes of calls efficiently.

Working Conditions: High call volume requiring quick actions, shifts in the evening and night.