437 Fmcg jobs in Pakistan

Customer Success Executive – Design & UX Support

Islamabad, Islamabad Vyro

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Job Description

About the Role:

We’re seeking a Customer Support Executive with a creative edge someone who not only excels at communication and problem-solving but also understands the language of design. This role blends creative expertise with client-focused support , ideal for someone who enjoys working closely with users to ensure their success and maximize their product experience.

You'll be the voice of the customer, gathering feedback, offering solutions, and collaborating with internal teams to drive meaningful improvements. If you thrive on translating creative needs into impactful solutions and love helping users succeed, this is the role for you.

Fresh graduates are welcome to apply.

What You’ll Do:
  • Actively Engage with Customers: Identify and understand customer needs, concerns, and expectations to create positive and lasting experiences.

  • Multichannel Communication: Respond to customer inquiries across email, chat, and social media with clarity, empathy, and professionalism.

  • Translate Creative Needs: Work closely with customers to understand design-related challenges and offer thoughtful, solution-driven support.

  • Analyze Product Feedback: Gather and interpret feedback to highlight areas for improvement, sharing insights with the product and design teams.

  • Prepare Insightful Reports: Summarize customer feedback trends and present actionable insights to internal stakeholders.

  • Educate Users: Guide customers on product features, best practices, and design tools to ensure they get the most out of their experience.

  • Ensure Quality: Maintain high standards in all interactions, representing the brand with warmth and professionalism.

  • Cross-Functional Collaboration: Work alongside product, design, and sales teams to enhance the customer journey and align product offerings.

  • Stay Updated: Keep up with product updates, design trends, and industry best practices to provide relevant support.

What We’re Looking For:
  • Bachelor’s degree in Design , Visual Communication , or a related creative field .

  • Hands-on experience in customer support roles, ideally with international clientele.

  • Excellent written and verbal communication skills.

  • A customer-first attitude and a passion for solving problems.

  • Strong understanding of design principles and creative workflows.

  • Ability to speak both the language of designers and users .

  • Empathetic listener with an eye for detail.

  • Comfortable working in a fast-paced, remote-friendly environment.

  • Proficiency in communication tools (e.g., Intercom, Zendesk, Slack).

  • Organized, self-motivated, and adaptable.

Working Hours:
  • 6:00 AM – 3:00 PM (PKT)
  • 2:00 PM – 11:00 PM (PKT)
  • 10:00 PM – 7:00 AM (PKT)
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Senior Amazon PPC & Brand Manager

Lahore, Punjab UP Commerce

Posted 2 days ago

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Job Description

Hours : 5:00 PM – 2:00 AM

Team : 6+ members (growing)

About Us

Location : H3 Block, Johar Town, Lahore (Onsite)

Hours : 5:00 PM – 2:00 AM

Team : 6+ members (growing)

About Us

We’re a fast-growing e-commerce agency with a focus on scaling brands through data-driven Amazon strategies. As we expand, we need a seasoned Amazon PPC & Brand Manager to lead our advertising efforts and drive brand growth.

What You’ll Do
  • Campaign Strategy & Execution : Develop, implement, and optimize Amazon PPC campaigns (Sponsored Products, Sponsored Brands, Sponsored Display) to drive sales and achieve business objectives.
  • Keyword Research & Optimization : Conduct in-depth keyword research, implement negative keyword strategies, and optimize bids to improve ACoS and TACoS.
  • Data Analysis & Reporting : Utilize Amazon Brand Analytics and other tools to analyze performance metrics, identify trends, and provide actionable insights.
  • Budget Management : Monitor and manage advertising budgets, ensuring efficient spend allocation and maximizing ROI.
  • Brand Growth : Collaborate with cross-functional teams to align PPC strategies with overall brand objectives and product launches.
  • Continuous Improvement : Stay updated on Amazon advertising trends and best practices to continuously improve campaign performance.
What We’re Looking For
  • Experience : Minimum of 3 years managing Amazon PPC campaigns with a proven track record of scaling brands.
  • Skills : Proficiency in Amazon Ads Console, Seller Central, Excel/Google Sheets, and tools like Helium 10, Data Dive, or Data Rova, and Jungle Scout.
  • Analytical Mindset : Strong ability to analyze data, identify trends, and make data-driven decisions.
  • Communication : Excellent written and verbal communication skills.
  • Team Player : Ability to collaborate effectively with cross-functional teams.
  • Bonus : Experience with off-Amazon traffic sources and brand building. Like TikTok shop and outreaching influencers will be a plus.
Why Join Us?
  • Growth Opportunities : Be part of a growing team with opportunities to take on more responsibilities.
  • Impact : Directly influence the growth and success of multiple brands.
  • Culture : Work in a collaborative and dynamic environment.
  • Compensation : Competitive salary based on experience and Increments plus bonuses depending on performance.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Marketing and Sales
  • Industries Marketing Services

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Customer Support Executive

Islamabad, Islamabad UNAVAILABLE

Posted 2 days ago

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Job Description

Overview

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Qualifications
  • Bachelors or above
  • Customer support and other job experience preferred
  • Must be flexible to work in shifts
  • Good Written and Verbal English Communication
  • Proficiency with MS Office (Particularly MS Excel and MS Word)
  • Collaborative mindset
  • Customer service focus
  • Hands-on-problem solving ability
  • The ability to communicate technical information in a simple manner
Responsibilities
  • Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
  • Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
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Senior Brand Manager NESCAFÉ-Red Pillar

Lahore, Punjab Nestlé SA

Posted 2 days ago

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Job Description

Location: Lahore, Pakistan
Job Type: Full-time

Position Snapshot

At Nestlé, we unlock the power of food and beverages to enhance the quality of life for everyone. With Nescafé, one of the world’s most iconic brands, we’re looking for a passionate Senior Brand Manager to lead brand growth, innovation, and consumer engagement in Pakistan.

A Day in the Life of a Senior Brand Manager – Nescafé:

  • Lead Nescafé’s brand strategy and growth plans, ensuring short- and long-term goals are achieved.
  • Work with creative and media agencies to develop campaigns, promotional material, and digital activations.
  • Use consumer research and insights to guide decisions and improve brand performance.
  • Strengthen the brand’s essence and create meaningful experiences for consumers.
  • Partner with sales and category teams to propose the right products, promotions, and in-store strategies.
  • Manage innovation and renovation projects to keep the brand relevant and exciting.
  • Track and monitor brand performance, ensuring alignment with business objectives.
  • Ensure compliance with all Nestlé standards and regulatory guidelines.

What Will Make You Successful

  • Bachelor’s or master’s degree in marketing or business administration .
  • 3–5 years of experience in marketing .
  • Experience in full-cycle brand management (strategy to execution).
  • Strong communication, analytical, and presentation skills.
  • Fluency in English and Urdu.
  • Independent, proactive, and able to perform under pressure.
  • A growth mindset with a “can-do” approach.

What We Offer

  • A supportive and inclusive workplace culture.
  • The chance to work with Nescafé , one of Nestlé’s global power brands.
  • Career growth opportunities in the world’s largest food and beverage company.

Location: Lahore, Pakistan
Job Type: Full-time

Position Snapshot

At Nestlé, we unlock the power of food and beverages to enhance the quality of life for everyone. With Nescafé, one of the world’s most iconic brands, we’re looking for a passionate Senior Brand Manager to lead brand growth, innovation, and consumer engagement in Pakistan.

A Day in the Life of a Senior Brand Manager – Nescafé:

  • Lead Nescafé’s brand strategy and growth plans, ensuring short- and long-term goals are achieved.
  • Work with creative and media agencies to develop campaigns, promotional material, and digital activations.
  • Use consumer research and insights to guide decisions and improve brand performance.
  • Strengthen the brand’s essence and create meaningful experiences for consumers.
  • Partner with sales and category teams to propose the right products, promotions, and in-store strategies.
  • Manage innovation and renovation projects to keep the brand relevant and exciting.
  • Track and monitor brand performance, ensuring alignment with business objectives.
  • Ensure compliance with all Nestlé standards and regulatory guidelines.

What Will Make You Successful

  • Bachelor’s or master’s degree in marketing or business administration .
  • 3–5 years of experience in marketing .
  • Experience in full-cycle brand management (strategy to execution).
  • Strong communication, analytical, and presentation skills.
  • Fluency in English and Urdu.
  • Independent, proactive, and able to perform under pressure.
  • A growth mindset with a “can-do” approach.

What We Offer

  • A supportive and inclusive workplace culture.
  • The chance to work with Nescafé , one of Nestlé’s global power brands.
  • Career growth opportunities in the world’s largest food and beverage company.
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Assistant Brand Manager - Beauty & Wellbeing

Sindh, Sindh Unilever

Posted 2 days ago

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Job Description

Unilever is currently hiring for Assistant Brand Manager – Beauty & Wellbeing
Function: Marketing
Work Level: WL1
Scope: Pakista n
Location: Karachi, Pakistan.
Terms & Conditions: Full-time

ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don ’ t believe in the ‘ one size fits all ’ approach and instead we will equip you with the tools you need to shape your own future.

CATEGORY INTRODUCTION:

Pakistan ’ s Beauty and Wellbeing is a € 225m business and commands the market leadership position in Hair Care. It operates with 6 strong brands (Lifebuoy, Sunsilk , Glow & Lovely, Dove, Ponds and TRESemmé ), 4 of which are power brands for Unilever globally. The business today is supported by one of the most technologically advanced and efficient B&W flagship factories in the PTAB region. With its large consumer base and strong market position, B&W Pakistan is the biggest market in PTAB region and holds clear strategic importance for the region.

ABOUT THE BRAND:
Glow and Lovely is part of the core//focus brands for B&W. A strong brand with deep rooted heritage in functional superiority of tone management. It plays across the three subcategories of skincare namely facial moisturizer, facial cleansing and hand & body.

JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are passionate about brand building, innovation, and creating consumer impact within skin care business, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITES BE
• End to end demand generation responsibilities will lie with this individual with direct reporting to Skincare business lead
• Drive brand penetration, market share and business growth by owning and influencing 6Ps of marketing
• Lead the cross-functional project team and successfully land the innovations in the market
• Deploy digital first media strategy to drive business growth on super premium toddler nutrition portfolio
• Develop an in-depth understanding of the consumers and market
• Stakeholders: CSP, BD, Finance, Supply Chain, R&D, Media Agency, Medical Marketing. Lead the Cross-Functional team for delivery of projects
• Campaign Management & communications

WHAT YOU WILL NEED TO SUCCEED


Experiences & Qualifications
• A minimum Bachelor’s degree is required
• At least 3-4 years in core marketing is required. Candidates who have experience in similar category /business will have a plus
• Experienced with managing agencies
• A demonstrated history of leveraging social first demand creation strategies to achieve significant and measurable outcomes.
• Demonstrate a comprehensive understanding of consumer needs and the ability to develop strategies that position the brand as a leader across multiple formats, segments and need spaces

Skills
• Core aspects underpinning all skills: Rigor, Business Acumen, Analytical Thinking, Creativity, Empathy, and Obsession with brands & consumers. Sense of Aesthetics
• Embrace a high growth mindset with a strong love for consumers, shoppers, and customers.
• Knowledgeable in end-to-end marketing management, able to understand the big picture but also comfortable with details and managing operations.
• Amiable but assertive in establishing the importance of the portfolio, rallying cross-functional stakeholders to a cause/legacy in the making. Utilize a data-driven approach to make the journey objective for all involved.

Leadership
• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Unilever behaviours:
• Care deeply
• Focus on what counts
• Stay three steps ahead
• Deliver with excellence

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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Customer Support Engineer

Fresenius Medical Care

Posted 2 days ago

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Job Description

1- Installation and Commissioning of haemodialysis machines

2- Corrective and preventive maintenance of haemodialysis machines in the assigned accounts

3- Operational trainings of the supplied products to the customers for the effective utilization of our machines features.

4- Manage the technical issues in the assigned accounts and ensure the smooth operation of supplied equipment

5- Preparation of quality reports and installation report for the assigned accounts

6- Sales support in the assigned accounts

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Senior Brand Manager NESCAFÉ-Red Pillar

Lahore, Punjab Nestlé

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Job Description

Senior Brand Manager NESCAFÉ - Red Pillar

Location: Lahore, Pakistan

Job Type: Full-time

Position Snapshot

At Nestlé, we unlock the power of food and beverages to enhance the quality of life for everyone. With Nescafé, one of the world’s most iconic brands, we’re looking for a passionate Senior Brand Manager to lead brand growth, innovation, and consumer engagement in Pakistan.

A Day in the Life of a Senior Brand Manager – Nescafé:

  • Lead Nescafé’s brand strategy and growth plans, ensuring short- and long-term goals are achieved.
  • Work with creative and media agencies to develop campaigns, promotional material, and digital activations.
  • Use consumer research and insights to guide decisions and improve brand performance.
  • Strengthen the brand’s essence and create meaningful experiences for consumers.
  • Partner with sales and category teams to propose the right products, promotions, and in-store strategies.
  • Manage innovation and renovation projects to keep the brand relevant and exciting.
  • Track and monitor brand performance, ensuring alignment with business objectives.
  • Ensure compliance with all Nestlé standards and regulatory guidelines.

What Will Make You Successful

  • Bachelor’s or master’s degree in marketing or business administration.
  • 3–5 years of experience in marketing.
  • Experience in full-cycle brand management (strategy to execution).
  • Strong communication, analytical, and presentation skills.
  • Fluency in English and Urdu.
  • Independent, proactive, and able to perform under pressure.
  • A growth mindset with a “can-do” approach.

What We Offer

  • A supportive and inclusive workplace culture.
  • The chance to work with Nescafé, one of Nestlé’s global power brands.
  • Career growth opportunities in the world’s largest food and beverage company.
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About the latest Fmcg Jobs in Pakistan !

Senior Category Manager – FMCG Near Food

Lahore, Punjab METRO Pakistan (Pvt) Limited

Posted 2 days ago

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Job Description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed

METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.

METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.



Job Description

  • Define the products in Home and Personal care categories based on local market needs.
  • Identify suppliers (local and international), establish the relationship, negotiate terms & conditions, ordering and reordering processes.
  • Develop plans that balance long-term goals with short-term needs.
  • Keep in touch with external trends and benchmarks and able to translate them into future plans and measures.
  • Familiar with the strategies, strengths and opportunities of business and use this knowledge actively.
  • Encourage growth and development of employees.

Qualifications

  • Bachelor’s or Master’s degree from an HEC-recognized university.

Additional Information

  • 6-8 years of relevant experience (FMCG).
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Customer Support Specialist

Lahore, Punjab Contour Software

Posted 2 days ago

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Job Description

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.

Division Link: Position

We are seeking an enthusiastic, career-oriented Customer Support Specialist who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.

Primary Responsibilities

  • Customer Support & Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
  • Product Knowledge & Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.
  • Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.
  • Documentation & Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
  • Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
  • Event & Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.
  • Monitor & Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.
  • Time Management & Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.
  • Team Communication & Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.

Skills & Qualifications

  • Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.
  • Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
  • Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)
  • Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)
  • Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.
  • Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.
  • Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.
  • Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.
  • Adaptability & Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.
  • Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.

Educational & Technical Requirements

  • Education: Bachelor’s degree in Computer Science or related field.
  • Experience: 5+ years of experience in a technical support or customer service environment.
  • Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.
  • Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.

What You’ll Bring

  • Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.
  • Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.
  • Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.
  • Professionalism & Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.

Workshift (Job Timings)

  • Shift Hours:
    • Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
    • Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
  • Weekend Availability: Must be willing to work on weekends when required.
  • After Hours Support: Willingness to provide support outside standard business hours as needed.
Exciting Benefits We Offer

  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan (Tenured Employees Only)
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here. #J-18808-Ljbffr
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Customer Support Specialist

Islamabad, Islamabad Octus

Posted 3 days ago

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Job Description

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit:

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.

Role

Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Support team.

As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients via email, phone, and chat. You will serve as the primary point of contact for account permissioning requests, inquiries, complaints, and technical support issues. You will be expected to provide timely and accurate responses to customer inquiries and work closely with other departments within the company to ensure customer satisfaction.

The Team – Customer Support

We are a small but growing team with ambitious and energetic individuals. The team has a very pro-active, can-do approach to work, and we expect any new joiner to have the same energy.

The Customer Support team regularly works in collaboration with other teams such as Tech, Product Operations, Customer Success, Account Management and Editorial. You will get a lot of exposure and insight into how the company functions on a day-to-day basis.

Key Responsibilities:

  • The person hired for this role will be responsible for providing support to our client for our FinDox platform offerings.
  • Respond to customer inquiries via email and phone in a professional and timely manner. Ensure customer satisfaction by providing prompt and accurate responses to customer inquiries and complaints.
  • The expectations from the incumbent will include managing tight deadlines, fast turnaround on requests and high stakeholder engagement.
  • Provide technical support to customers with regards to our products and services.
  • Perform and respond to regular audits based on internal reporting for data maintenance.
  • Maintain accurate and up-to-date customer information in our database.
  • Perform other related duties as assigned.

Requirements:

  • Bachelor's degree in Business, Finance, Marketing, or a related field.
  • At least 2 years of experience in customer service or a related field.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills and ability to multitask in a fast-paced environment.
  • Experience in using customer relationship management (CRM) software is a plus.
  • Experience working in a call center or BPO environment would be beneficial.
  • Willingness to work US hours. (Could be EST or PST)

Holidays:

Octus has a comprehensive time-off policy globally and you will be following your local calendar for National Holidays.

Based on your preferences and the overall business needs of your role, you can also swap your national holidays with another day of your choosing.

Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.

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