543 Customer Service & Helpdesk jobs in Pakistan

• Customer Support & Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
• Technical Troubleshooting & Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.
• Product Knowledge & Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.
• Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.
• Documentation & Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
• Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.
• Database Management & Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.
• Event & Service Support: Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.
• Monitor & Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.
• Time Management & Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
• Ownership & Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.
  
  

• Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
• Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
• Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
• Database & Software Knowledge: Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.
• Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
• Adaptability & Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
• Team-Oriented & Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.
• Educational Requirements: Minimum Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
• Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.
  
  

• Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.
• Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.
• Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.
  
  

• A strong passion for customer service and technical problem-solving.
• Excellent communication skills to explain complex technical issues clearly.
• The ability to work in a collaborative, fast-paced, and service-driven environment.
• Strong organizational and time management skills to handle multiple requests effectively.
• A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
  
  

• Shift Hours:
• Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
• Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
• Weekend Availability: Must be willing to work on weekends when required.
• After Hours Support: Willingness to provide support outside standard business hours as needed.
  
  

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Who We Are

We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.

The Job

As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Get Hired Faster – Walk-In Interviews Open Now!

Looking to kickstart your career without the wait? We’ve got you covered!

For the quickest response and a fast-track hiring process , visit our office for walk-in interviews . Just bring your:

• Original CNIC
• Updated CV

When: Monday to Saturday, 11:00 AM - 6:00 PM

Where: Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.

Don’t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!

What we offer:

• Highest salary package for Non-Voice Customer Support: up to PKR 150,000
• No sales or monthly targets
• Medical Insurance
• Leave Encashment
• On job training
• State-of-the-art infrastructure
• Annual Increment
• Employee engagement & appreciation programs

Responsibilities:

• Manage incoming chats/emails
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• A-Levels/Intermediate
• Natural instinct to empathize with users
• Excellent verbal and written communication skills
• Native or bilingual spoken and written English skills
• Detail-oriented

We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.

• Strategic & Technical Leadership
• Provide high-level technical guidance to ensure quality, relevance, and sustainability of WASH programming.
• Develop or refine WASH strategy and technical frameworks in alignment with UNOPS policies and regional/global strategies.
• Support the implementation of WASH activities to ensure quality, timeliness, budget compliance, and alignment with donor requirements, while providing guidance on implementation and quality standards
• Identify and plan soft WASH activities in Sindh and KPK (e.g. trainings, capacity development workshops, technical exchanges) in coordination with government stakeholders and sector actors.
• Ensure designs and methodologies are culturally appropriate, environmentally sound, and cost-effective.
• Provide on-demand technical advice to field teams and review technical documents, assessments, and deliverables.
• Analyse global and regional donor landscapes, identify emerging opportunities and trends.
• Prepare donor engagement briefs (including objectives, eligibility criteria, decision-making timelines, and contact mapping).
• Draft high-quality concept notes, proposals, theories of change, logframes, budgets, ESG risk screens, and gender plans aligned with donor templates and UNOPS standards.
• Support UNOPS partnerships team in identifying programme development opportunities, new funding sources, and strategic partnerships.
• Be available for donor meetings and sectoral forums, as delegated, and develop talking points, pitch decks, and meeting briefs.
• Engage with relevant stakeholders including government bodies, UN agencies, and WASH partners to promote collaboration and coherence.
• Identify opportunities for cross-sectoral integration of WASH with protection, health, education, and environment.
• Update and maintain a mapping of WASH actors, resources, and interventions in project areas.
• Support coordination efforts through active participation in relevant inter-agency WASH sector meetings and working groups.
• Facilitate the alignment of partner activities with national WASH priorities and community needs.
• Detailed workplan with timelines aligned with UNOPS priorities.
• Soft activity implementation plans (Sindh and KPK) with stakeholder consultation records.
• Concept notes/proposals submitted to donors with all required documentation.
• Updated WASH actor mapping and engagement tracker.
• Training or capacity-building materials developed or reviewed.
• Technical review notes on project deliverables as required.
  
  
  

• Master’s degree in civil/environmental engineering, water resources, public health, development studies, or a related field.
• A Bachelor’s degree with 2 additional years of relevant experience may substitute for the masters degree requirement
  
  
  

• Minimum 6 years of senior-level experience in WASH programming, preferably in humanitarian or development contexts.
• Demonstrated experience in identifying and implementing soft WASH activities is required.
• Experience engaging with donors, preparing proposals, and drafting technical content is required.
• Proven expertise in stakeholder coordination and inter-agency collaboration is required.
• Strong understanding of donor landscapes and sector priorities is required
• Experience in Pakistan or similar socio-political contexts is highly desirable.
  
  
  

• Fluency in English (written & verbal) is required.
• Knowledge of urdu and regional languages is an asset
  
  

We're hiring a Team Lead – Technical Support in Karachi!

• Location: Karachi
• Shift Timings: Rotational
• Experience: Minimum 1 year in a technical support role
• Qualification: Bachelor’s degree in Telecommunication, Computer Science, or a relevant technical field

Note: Mention “Team Lead – Technical Support – Karachi” in the subject line.

Job Specifications and Duties:
• Excellent written and verbal communication skills
• Strong technical knowledge with the ability to resolve complex issues
• Handle escalated calls and customer concerns effectively
• Lead and motivate the team to achieve targets
• Monitor and manage team KPIs for optimal performance
• Ensure high standards of customer service are maintained

Job Description: Customer Relationship Officer

Deewan-e-Khas Trading, a leading integrated financial services group, is seeking fresh graduates to join our team as Customer Relationship Officers. As a Customer Relationship Officer, you will play a crucial role in building and maintaining relationships with our clients.

Responsibilities:
- Build and maintain strong relationships with clients, providing exceptional customer service at all times
- Act as the main point of contact for clients, addressing their queries and concerns in a timely manner
- Identify opportunities to upsell and cross-sell our financial products and services
- Assist clients in opening new accounts and provide guidance on utilization of our services
- Stay up-to-date with industry trends and provide clients with relevant information and updates
- Collaborate with other departments to ensure seamless client experience

- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and in a team
- Detail-oriented and organized
- Ability to handle and resolve customer complaints

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit:

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.

Role

Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Support team.

As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients via email, phone, and chat. You will serve as the primary point of contact for account permissioning requests, inquiries, complaints, and technical support issues. You will be expected to provide timely and accurate responses to customer inquiries and work closely with other departments within the company to ensure customer satisfaction.

The Team – Customer Support

We are a small but growing team with ambitious and energetic individuals. The team has a very pro-active, can-do approach to work, and we expect any new joiner to have the same energy.

The Customer Support team regularly works in collaboration with other teams such as Tech, Product Operations, Customer Success, Account Management and Editorial. You will get a lot of exposure and insight into how the company functions on a day-to-day basis.

Key Responsibilities:

• The person hired for this role will be responsible for providing support to our client for our FinDox platform offerings.
• Respond to customer inquiries via email and phone in a professional and timely manner. Ensure customer satisfaction by providing prompt and accurate responses to customer inquiries and complaints.
• The expectations from the incumbent will include managing tight deadlines, fast turnaround on requests and high stakeholder engagement.
• Provide technical support to customers with regards to our products and services.
• Perform and respond to regular audits based on internal reporting for data maintenance.
• Maintain accurate and up-to-date customer information in our database.
• Perform other related duties as assigned.

Requirements:

• Bachelor's degree in Business, Finance, Marketing, or a related field.
• At least 2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and ability to multitask in a fast-paced environment.
• Experience in using customer relationship management (CRM) software is a plus.
• Experience working in a call center or BPO environment would be beneficial.
• Willingness to work US hours. (Could be EST or PST)

Holidays:

Octus has a comprehensive time-off policy globally and you will be following your local calendar for National Holidays.

Based on your preferences and the overall business needs of your role, you can also swap your national holidays with another day of your choosing.

Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.

Employer: Facon Pakistan
Salary: Rs. Market competitive
Industry: Customer Service
Location: Karachi

Is Customer Support Your Superpower? We’re Hiring a Senior Representative Are you passionate about delivering exceptional customer service? Join our dynamic team as a Senior Customer Support Representative, where you’ll help international customers by providing top-notch support via Emails and Calls. ️ Key Responsibilities:
•Assist international customers with product inquiries, troubleshooting, and issue resolution.
•Deliver timely, professional, and effective solutions while maintaining a high level of customer satisfaction.
•Collaborate with internal teams to improve processes and customer experiences. ️ Qualifications:
•3+ years of customer support experience, preferably in a global setting.
•Strong communication skills and ability to handle diverse customer needs.
•Problem-solving mindset and attention to detail.

Join to apply for the Senior Customer Support Analyst role at Contour Software

Join to apply for the Senior Customer Support Analyst role at Contour Software

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.

Division Link: Position

We are seeking an enthusiastic, career-oriented Customer Support Analyst who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.

Primary Responsibilities

• Customer Support & Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
• Product Knowledge & Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.
• Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.
• Documentation & Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
• Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
• Event & Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.
• Monitor & Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.
• Time Management & Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.
• Team Communication & Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.
  
  

• Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.
• Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
• Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)
• Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)
• Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.
• Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.
• Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.
• Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.
• Adaptability & Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.
• Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.
  
  

• Education: Bachelor’s degree in Computer Science or related field.
• Experience: 6+ years of experience in a technical support or customer service environment.
• Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.
• Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.
  
  

• Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.
• Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.
• Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.
• Professionalism & Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.
  
  

• Shift Hours:
• Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
• Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
• Weekend Availability: Must be willing to work on weekends when required.
• After Hours Support: Willingness to provide support outside standard business hours as needed.
  
  

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Direct message the job poster from Callify

We are looking for enthusiastic and motivated individuals to join our team as Customer Support Executives. The role involves managing customer queries, handling communication, coordinating surveys, and ensuring smooth liaison between teams. The ideal candidate should be fluent in English, possess strong interpersonal skills, and be proficient in Excel.

Key Responsibilities

• Act as a Communication Manager, ensuring professional and clear communication with clients and internal teams.

• Handle customer interactions, respond to queries, and provide effective solutions.

• Manage and process survey bookings efficiently.

• Serve as a liaison between teams to ensure seamless coordination and workflow.

• Maintain accurate records and reports using Microsoft Excel.

• Support management in daily operations and other administrative tasks as required.

Qualifications & Skills

• Fluency in English (both written and spoken) is mandatory.

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Excel and basic computer applications.

• Ability to multitask and work effectively under pressure.

• Problem-solving mindset with attention to detail.

• Seniority level Entry level

• Employment type Full-time
• Industries Telecommunications

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