1,673 Customer Service & Helpdesk jobs in Pakistan

Who we are:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.

Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.

About the Role:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both French and English.

What You’ll Do:

• Provide bilingual French & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We’re Looking For:

• Bilingual: Native speaker in French and English (US)
• Skilled in written communication (both French and English)
• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.

We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for thiscustomer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product & services.

Key Responsibilities :

• Customer Onboarding : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform’s features and capabilities.
• Relationship Management : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
• Customer Health Monitoring : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
• Issue Resolution : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
• Training and Education : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
• Renewals & Upselling : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
• Customer Advocacy : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
• Metrics and Reporting : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
• Churn Prevention : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.

• Proven Minimum 4 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
  
• Strong understanding of SaaS business models and customer success principles.
  
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
  
• Ability to analyze customer data, identify trends, and proactively offer solutions.
  
• Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
  
• Problem-solving mindset with the ability to navigate complex customer issues.
  
• Strong organizational and multitasking skills with a focus on details.
  
• Bachelor's degree in Business, Marketing, or related field (preferred).
  
• Growth Opportunities : Access to professional development and career growth within a rapidly expanding SaaS company.
  
• Collaborative Culture : Work in a supportive and innovative environment where your contributions are valued.
  
• Competitive Benefits : Enjoy a comprehensive benefits package.
  

Senior Customer Success Manager – Enterprise IT (DACH Region)

Location : Remote (ideally within DACH Region, Zurich area pref) / or UK with flexible travel

About the Role

My client is seeking a Senior Enterprise Customer Success Manager (CSM) to join their growing team and support their strategic enterprise partner (HPE) and customer within the region. This remote role is a "first person on ground" and critical in driving adoption, retention, and growth of our client's ITAM service & solution offering, ensuring their customer achieves measurable business outcomes and maximizes value from their IT investment.

The ideal candidate is a seasoned Customer Success professional with a strong IT background, enterprise relationship management skills, and deep knowledge of the Enterprise DACH market.

Key Responsibilities

• Strategic Customer Success Management : Own the post-sales & project customer lifecycle for a specific enterprise account (an International Grocery Retail Group) via HPE, building trusted advisor relationships with senior IT and business stakeholders accordingly.
• Customer Value Delivery : Partner with customers to define success plans, measure ROI, and ensure delivery of key business outcomes aligned to their IT strategy.
• Adoption & Enablement : Drive customer adoption of products and solutions, including onboarding, training, and best practice guidance.
• Executive Engagement : Build and maintain C-level relationships within enterprise accounts to strengthen alignment and advocacy.
• Renewals & Expansion : Proactively manage renewals, identify growth opportunities, and collaborate with Sales and Account Management on upsell/cross-sell initiatives.
• Risk Management : Monitor customer health, identify risks, and develop mitigation strategies to safeguard retention.
• Advocacy & Feedback : Act as the voice of the customer internally, influencing product development, support, and services.
• Regional Expertise : Leverage understanding of the DACH market, language, and cultural nuances to provide tailored customer experiences.

Qualifications & Skills

• 8+ years of experience in Customer Success, Project Management, Account Management, or Consulting roles, preferably in Enterprise IT, SaaS, or IT Cloud environments.
• Proven track record of managing complex, multi-stakeholder enterprise accounts/partners with annual contract values (ACVs) in the 6-7 figure range.
• Strong understanding of enterprise IT landscapes (cloud, infrastructure, security, SaaS platforms, digital transformation, software).
• Excellent communication and presentation skills, with fluency in German & English (native or business fluent) .
• Ability to build trusted relationships at all levels, including C-level executives.
• Strong problem-solving, strategic thinking, and negotiation skills.
• Willingness to travel (~20–30%).
• Bachelor’s degree in Computer Science, Business, IT, or related field (MBA or advanced degree a plus).

What They Offer

• Opportunity to work with a top global enterprise partner & International customer(s) driving digital transformation.
• A high-impact role with ownership, autonomy, and visibility.
• Collaborative, international, and customer-focused culture.
• Competitive compensation (Up to €180K/168K CHF fixed), 20% uncapped bonus, and benefits package (contribution TBC).
• Professional growth and development opportunities.

Overview

Direct message the job poster from Masterinbox.com

Master Inbox is the command center for outbound teams unifying replies from email, LinkedIn, and other channels into one centralized view. We help lead generation agencies and outbound operators never miss a reply and scale their client operations effortlessly.

We’re looking for a Customer Success Manager (CSM) who understands the outbound ecosystem inside out from sequencers to CRMs and can bridge the gap between customers, product, and technical workflows.

You’ll work directly with agency owners and outbound teams, ensuring they get the most value out of Master Inbox while helping them integrate tools, optimize their setup, and achieve measurable success.

• Onboard new customers and guide them through setup, integrations, and best practices.
• Troubleshoot issues and support customers via chat, email, and video calls.
• Help customers connect their outbound tools (Smartlead, Instantly, EmailBison, HeyReach, Expandi, Aimfox, etc.).
• Work with our product and dev teams to improve integrations using APIs and webhooks.
• Create playbooks and guides that help agencies scale using Master Inbox.
• Analyze customer feedback to identify product improvements and feature requests.
• Proactively engage with customers to reduce churn and increase satisfaction.

• Strong experience with outbound and cold email tools (Smartlead, Instantly, EmailBison, HeyReach, Expandi, Aimfox).
• Familiarity with API integrations, webhooks, and basic automation logic (Zapier, Make, etc.).
• Excellent communication and relationship-building skills.
• Experience working with SaaS products or lead gen agencies is a plus.
• Tech-savvy, resourceful, and curious about how tools connect to create better workflows.

• Experience with Clay, HubSpot, or Pipedrive.
• You’ve worked at or with a lead gen agency, cold email platform, or sales automation company.
• You can speak both “customer” and “developer” fluently translating needs into actionable feedback.

You’ll be joining a fast-moving founder-led startup shaping the future of outbound operations. Every conversation you have directly influences product direction and customer success.

Send a short video (1–2 min) introducing yourself and why this role excites you. Bonus points if you include any outbound campaigns, content, or support experience you’ve had.

Email your video and resume to:

Subject: “GTM & CSM Associate – (Your Name)”

Description

As a Customer Success Manager, you’ll be the main point of contact for our clients, helping them to achieve success with the Liveforce platform. This role is ideal for a personable, proactive professional who enjoys problem-solving, building relationships, and ensuring that clients gain the most value from our solution.

• Lead new clients through onboarding, ensuring a smooth transition and full understanding of the platform’s features.
• Serve as the primary contact for clients, developing strong relationships to drive product adoption and satisfaction.
• Address client inquiries, troubleshoot issues, and ensure timely solutions to maintain high levels of satisfaction.
• Gather client feedback and insights, advocating for customer needs with internal teams to improve product offerings and user experience.
• Identify opportunities for account expansion and renewals, presenting solutions that align with client goals and business needs.
• Conduct regular check-ins with clients to assess engagement, address concerns, and promote product updates.
• Monitor and analyze client usage data, providing actionable insights to improve customer success strategies.

• 3+ years in a customer success, account management, or client-facing role, preferably in SaaS or tech environments.
• Excellent verbal and written communication skills, with an ability to explain complex concepts in simple terms.
• Strong interpersonal skills, with a talent for building trust and long-term relationships with clients.
• Proven ability to analyze issues, troubleshoot effectively, and think creatively to resolve client concerns.
• Comfortable using CRM systems, data analytics tools, and customer success platforms.
• Strong time-management abilities and attention to detail, with experience managing multiple accounts simultaneously.

Who we are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English.

• Provide bilingual Spanish & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

• Bilingual: Fluent in speaking Spanish and English (US)
• Skilled in written communication (both Spanish and English)
• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.

• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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About Warmly

Warmly is a fast-growing Series A company backed by Y-Combinator, Felicis, and Sequoia, with a high-velocity, transparent, and data-driven work culture. Our AI sales platform saves hundreds of hours/week for sales teams while helping our customers achieve their mission faster. Heading into 2025 with new funding, we will be scaling $3M to $10M in ARR and 250 to 500 customers in advance of a Series B. We foster a work environment where ideas are encouraged, experiments thrive, and individuals take ownership to drive impact.

About the Role

As our Customer Success Manager, you’ll fill a key role in scaling our customer success platform and supporting our customers along their value journey.

This is not your typical CSM role. Warmly is looking for someone to own customers (including onboardings, implementations, and ongoing customer success support), but our ideal candidate will also have an immense impact on our entire customer success motion. They will help build it from the ground up, and their creativity and strategic thinking will be critical elements to Warmly’s continued success and growth.

Working alongside our Customer Success and Customer Success Operations teams, the Customer Success Manager will inherit a broad set of customers as well as an existing customer success process at Warmly. The expectation will be for the Customer Success Manager to continuously re-evaluate all existing processes and, with their own creativity and expertise, take Warmly’s customer success motion to new heights.

The objective of the customer success team at Warmly is the retention of all customers by ensuring that they achieve their success criteria and realize value from Warmly’s platform. As the Customer Success Manager, your role is to support our customers and to develop and implement strategies that will enhance Warmly’s customer success motion. You will be striving towards efficiency, scalability, and growth, and the desire to deliver exceptional customer experiences at scale will be your motivation to achieve outsized success and deliver outsized results.

Preferred Tech Stack Experience: Hubspot, Outreach, Salesloft, Pylon, Vitally