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14 Customer Service & Helpdesk jobs in Pakistan

Corporate Customer Services Manager

Unitek Solutions

Posted 6 days ago

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Job Description

Corporate Customer Services Manager
Unitek Solutions, Pakistan

A leading Vehicle Tracking Company is looking for a Corporate Customer Support Manager.

Minimum Requirements: Minimum 4 to 7 Years of Experience.

Job Specification

Empathy, patience and consistency: Some customers will be irate. Others will be full of questions. You must know how to handle all of them and provide the same level of service every time.
Adaptability: Every customer is different, and some may even seem to change week-to-week. You should be able to handle surprises, sense the customer’s mood, and adapt accordingly.
Clear communication: Ensure you convey to customers exactly what you mean. Use authentically positive language, stay cheerful, and confirm customer satisfaction before ending a conversation.
Work ethic: Customers appreciate a representative who will see their problem through to resolution while managing time effectively.
Knowledge: Stay informed enough to respond to most inquiries and know where to turn for detailed or technical questions.
Thick skin: The ability to accept blame or negative feedback is crucial. Keep the customer’s happiness in mind at all times.

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Assistant Manager Customer Services

Sindh, Sindh Port Grand Limited

Posted 6 days ago

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Job Description

Assistant Manager Customer Services
Port Grand Limited, Pakistan

PRINCIPAL ACCOUNTABILITIES:

Customer retention through 24x7 support for their complaints & queries.

PRINCIPAL ACCOUNTABILITIES:

Customer retention through 24x7 support for their complaints & queries.
· Customer Satisfaction through relationship building.
· Account enrichment through up sell.
· Collection of Billing
· Accurate and timely reporting

DETAIL OF MAIN RESPONSIBILITIES:

Act as the main POC between client and company.
· Interact and communicate with the client through personal visits/phone/email on a regular basis to ensure strong relationship, complaint handling, billing collection, and upsell opportunities.
· Carry out continuous analysis and report on performance and growth of the account.
· Identify business opportunities and ascertain potential of clients and convert these opportunities into revenue for company.
· Resolve queries /complaints of clients through strong and timely follow up with the concerned departments of company.
· Ensure timely collection of monthly bills and resolve billing queries in time to ensure collection within time lines.
· Generate analytical reports (complaints, traffic and requirements) to assist the Business Manager to take appropriate decisions.
· Ensure compliance with company SOPs in execution of activities. Perform additional assignments and responsibilities as assumed or requested by supervision

Job Specification

Min. Graduate with good oral and written communications
· Mature(30 plus age)
· Advance level knowledge of MS Office
· Good interpersonal skills.
· Well groomed
· Outgoing

mustakbil.com asks for your consent to use your personal data to:

perm_identity

perm_identity Personalised advertising and content, advertising and content measurement, audience research and services development

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Data preferences

You can choose how your personal data is used. Vendors want your permission to do the following:

Store and/or access information on a device

Advertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you).

Create profiles for personalised advertising

Information about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities.

Use profiles to select personalised advertising

Advertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects.

Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests.

Use profiles to select personalised content

Content presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests.

Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns.

Measure content performance

Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e.g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you.

Understand audiences through statistics or combinations of data from different sources

Reports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents).

Develop and improve services

Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers.

Use limited data to select content

Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you).

Ensure security, prevent and detect fraud, and fix errors

Your data can be used to monitor for and prevent unusual and possibly fraudulent activity (for example, regarding advertising, ad clicks by bots), and ensure systems and processes work properly and securely. It can also be used to correct any problems you, the publisher or the advertiser may encounter in the delivery of content and ads and in your interaction with them.

Deliver and present advertising and content

Certain information (like an IP address or device capabilities) is used to ensure the technical compatibility of the content or advertising, and to facilitate the transmission of the content or ad to your device.

Match and combine data from other data sources

Information about your activity on this service may be matched and combined with other information relating to you and originating from various sources (for instance your activity on a separate online service, your use of a loyalty card in-store, or your answers to a survey), in support of the purposes explained in this notice.

In support of the purposes explained in this notice, your device might be considered as likely linked to other devices that belong to you or your household (for instance because you are logged in to the same service on both your phone and your computer, or because you may use the same Internet connection on both devices).

Identify devices based on information transmitted automatically

With your acceptance, your precise location (within a radius of less than 500 metres) may be used in support of the purposes explained in this notice.

Vendors can use your data to provide services. Declining a vendor can stop them from using the data you shared.

Exponential Interactive, Inc d/b/a VDX.tv

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Probabilistic identifiers, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Privacy choices, Device characteristics, Device identifiers, Precise location data

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, User-provided data, Browsing and interaction data, Privacy choices, Probabilistic identifiers, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Precise location data, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Device characteristics, Device identifiers, Precise location data

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Device characteristics

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: Non-precise location data, Browsing and interaction data, Device characteristics

Data collected and processed: IP addresses, Device identifiers, Precise location data

Data collected and processed: IP addresses, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers

Data collected and processed: IP addresses, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Precise location data, Authentication-derived identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Device characteristics, Probabilistic identifiers, Device identifiers

Data collected and processed: IP addresses, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Privacy choices, Device characteristics, Device identifiers, Precise location data

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers

Data collected and processed: IP addresses, Non-precise location data, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Device characteristics, Device identifiers, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Device characteristics, Device identifiers

Data collected and processed: Device identifiers

Data collected and processed: Users’ profiles

Data collected and processed: IP addresses, Non-precise location data, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses

Data collected and processed: IP addresses, Privacy choices, Device identifiers, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Privacy choices, Device characteristics

Integral Ad Science (incorporating ADmantX)

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device identifiers, Precise location data

Data collected and processed: Non-precise location data

Data collected and processed: IP addresses, Non-precise location data, User-provided data, Browsing and interaction data, Device characteristics, Device identifiers, Precise location data

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Device characteristics

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers

Data collected and processed: IP addresses, Device characteristics, Device identifiers, Precise location data

Data collected and processed: IP addresses, Non-precise location data, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers

Data collected and processed: Device characteristics

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: IP addresses, Device characteristics

Data collected and processed: IP addresses, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Device characteristics, Probabilistic identifiers, Device identifiers

Data collected and processed: Device characteristics

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: Device characteristics

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Precise location data, Authentication-derived identifiers

Data collected and processed: IP addresses, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device identifiers

Adobe Audience Manager, Adobe Experience Platform

Data collected and processed: IP addresses, Non-precise location data, Privacy choices, Device characteristics, Device identifiers, Precise location data

Data collected and processed: IP addresses, Non-precise location data, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics

Data collected and processed: IP addresses, Users’ profiles, Browsing and interaction data, Device characteristics, Probabilistic identifiers, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers

Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Privacy choices, Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Device characteristics, Probabilistic identifiers, Device identifiers

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: IP addresses

Data collected and processed: IP addresses, Non-precise location data, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers

Data collected and processed: Device identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Privacy choices, Device characteristics

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers

Marketing Science Consulting Group, Inc. #J-18808-Ljbffr

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Customer Service Representative

Lahore, Punjab Businesslist

Posted 13 days ago

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Job Description

We are now hiring a Customer Service Representative (Fresh and Experienced) for the UK & US campaigns.

If you have communication skills in spoken English, then apply now.

Requirements:

Inter-Graduation
Basic communication skills in English
A self-starter, motivated, and confident

Perks:

Job Security
Weekend off (Saturday and Sunday)
30k Basic salary plus uncapped commission per sale
A path to success and a huge learning opportunity
Potential for growth and career development

We are looking for hardworking, reliable, sharp-minded, and focused candidates. We offer a good basic salary with transport expenses and an excellent commission structure. Our company has a friendly and motivating work environment. Experienced or fresher agents are welcome to apply, but fresh candidates with good communication and English language skills are encouraged to apply.

Timing:
2 PM TO 10 PM
9 PM TO 5 AM

Office Locations:
Johar Town Lahore
Calvary Ground Lahore
Barkat Market Lahore
Gulberg Lahore
Model Town Lahore

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JR. CLIENT SERVICES ANALYST

Karachi, Sindh IQVIA

Posted 8 days ago

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Job Description

Job Overview
Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.
Essential Functions
- Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
- Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
- Follows IQVIA data verification protocols.
- Researches, analyzes and responds to client inquiries that are routine in nature.
- Provides support to team for client service meetings at customer sites.
- May produce ad-hoc studies on demand.
Qualifications
- Bachelor's Degree Req
- Two (2) years related work experience Req
- Experience in an IQVIA role preferred and pharmaceutical experience Pref
- Proficient in PC applications such as Excel
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrate problem solving, analytical and strong customer service skills
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

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Quality Assurance Specialist - Call Center

Islamabad, Islamabad Spantronics Pvt Ltd

Posted 8 days ago

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Job Description

Quality Assurance Specialist - Call Center

Job Description – Quality Assurance Specialist The Role:

Quality Assurance Specialist – Call Center Location:

Rawalpindi, Pakistan The Team:

Spantronics work with multiple USA based clients in the field of Insurance, home improvement and renewal energy. We are a fast-growing organization and expanding our call center sales and support team. You will become a part of a multinational culture having a presence in Pakistan, Philippines, and United States. Responsibilities: Review quality of work performed by agents through live monitoring and use of call recording system and applications. Identifies training needs for sales team and communicate to training department as needed. Provides feedback to call center team leaders and managers. Work closely with the QA Manager to anticipate training needs assessments, client requirements, and commencement of the plans without a fail. Track the performance of employees to identify trends and make sure they meet sales and performance goals. Make sure call center employees provide complete and accurate information to callers. Provide feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions. Directing quality initiatives by requiring adherence to quality assurance policies and procedures by developing new models and implementing changes. What We’re Looking For: Effective listening and problem-solving skills Excellent communication and presentation skills Prior experience in Outbound Call Center is required. Proven ability to manage multiple responsibilities with a high attention to detail and professionalism Excellent proficiency in MS-Excel (Stats/Graphs/VLOOKUP) Excellent verbal, written, and interpersonal communication skills. Exceptional listening and analytical skills Work Hours:

This is a permanent night shift position (7pm to 4am)

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Customer Service Specialist

Karachi, Sindh Chapal Pvt. Limited

Posted 8 days ago

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Job Description

Job Information Division:

Online Age Bracket:

25-35 years Position Available:

3 Shift Schedule:

Mon-Sat 10:00 AM-7:00 PM Area:

Block 4, Clifton Tejar is an unrivalled company running an online retail store to offer sustainable and everlasting consumer goods to those who want a massive improvement in their lifestyle. The store exudes a wide variety of products, with its baseline in electronics and touching the niche of beauty and fashion. Back-to-back product acquisitions from across the globe and huge model range of multitude products within an individual niche are some of the prominent reasons why we have a reliable customer base. With innovation and customer experience as our paradigm of operations and services, we are a rapidly-growing entity looking to expand our optimal team of doers.

Role Overview Tejar is looking for a customer success specialist who is passionate about customer experience and nurturing long-term customer relations. The individual must be able to manage large amounts of incoming calls to take payment information and other pertinent data such as addresses and phone numbers. He/She will be responsible for catering to the customers’ queries about products and the company’s policies regulating around the products. He/She must be competent and active enough to communicate with customers through various channels.

Disclaimer:

This is not a sales target based job.

Job Responsibilities Cater to customers via chat support, emails, social media platforms, and calls with enthusiasm and active listening. Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT). Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle. Work with team members to test and improve performance using the Customer Relationship Management software. Job Requirements Bachelor’s degree (any). Minimum of 2+ years of experience in customer support/service. Proficiency in English and Urdu Languages. Outstanding verbal and written communication skills. Sound digital literacy and knowledge of CRMs and MS Office. Flexibility and adaptability to cater to multicultural customers. Resilient to learn and adapt new approaches to improve customer experience. Background in the e-commerce industry is preferable.

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Customer Success Manager- Pakistan

74000 Sindh, Sindh D·engage

Posted 4 days ago

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Job Description

D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them.The purpose of this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Account Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product & services.

Key Responsibilities :

Customer Onboarding : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform’s features and capabilities.Relationship Management : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.Customer Health Monitoring : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.Issue Resolution : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.Training and Education : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.Renewals & Upselling : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.Customer Advocacy : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.Metrics and Reporting : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.Churn Prevention : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.Requirements Must have qualifications:Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.Strong understanding of SaaS business models and customer success principles.Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.Ability to analyze customer data, identify trends, and proactively offer solutions.Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).Problem-solving mindset with the ability to navigate complex customer issues.Strong organizational and multitasking skills with a focus on details.Bachelor's degree in Business, Marketing, or related field (preferred).BenefitsMulti culture organizationCompetitive salary and benefitsHybrid jobProfessional growth in an inclusive company cultureD.engage is an equal opportunity employer committed to diversity and creating an inclusive workplace.

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Location

Customer Services Representative - Onsite - Lahore

54000 Lahore, Punjab Bestax Chartered Accountants

Posted 6 days ago

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Job Description

About Us: Wide Ripples Digital is a global digital consultancy firm providing high-performance solutions in digital marketing, business setup, accounting, tax compliance, and corporate advisory services. With offices in Canada, UAE, and Pakistan, we help businesses scale efficiently through tailored strategies and expert execution. Role Overview: We are looking for an energetic and result-driven B2B Sales Executive to join our Lahore team for the night shift. Your primary responsibility will be to generate and convert leads for our digital marketing services (SEO, social media, paid ads, etc.) and business compliance solutions (accounting, corporate tax, VAT, bookkeeping, etc.). You will play a key role in building client relationships across international markets, especially Canada and the UAE.

Key Responsibilities:

Identify and qualify new B2B leads through outbound strategies

Pitch digital marketing and compliance services via calls, emails, video meetings and demos

Maintain and grow a pipeline of active prospects

Collaborate with the marketing team for lead nurturing

Prepare proposals and follow up with potential clients

Meet and exceed monthly sales targets

Requirements

Requirements:

1–3 years of experience in B2B sales (preferably in digital or SaaS services)

Excellent English communication and interpersonal skills

Strong understanding of digital marketing and compliance services is a plus

Ability to work independently and manage time efficiently

Comfortable working in night shift hours (6 PM to 3 AM, Lahore time)

Benefits

What We Offer:

Competitive salary plus performance-based commissions

Exposure to global clients in Canada, UAE, and other markets

Professional growth opportunities within a fast-growing company

Supportive team environment and ongoing training

Send your CV to with the subject line: Sales Executive – Lahore . Immediately after applying, you will receive a mandatory assessment link . Completing this assessment is a crucial part of the application process. Please ensure you complete it promptly to move forward in the hiring process.

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14 Customer Service & Helpdesk jobs in Pakistan

Corporate Customer Services Manager

Job Description

Assistant Manager Customer Services

Job Description

Customer Service Representative

Job Description

JR. CLIENT SERVICES ANALYST

Job Description

Quality Assurance Specialist - Call Center

Job Description

Customer Service Specialist

Job Description

Customer Success Manager- Pakistan

Job Description

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Customer Services Representative - Onsite - Lahore

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