10 Customer Service & Helpdesk jobs in Pakistan
Customer Success Manager- Pakistan
Posted 24 days ago
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Job Description
D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product & services.Key Responsibilities :Customer Onboarding : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform’s features and capabilities.Relationship Management : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.Customer Health Monitoring : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.Issue Resolution : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.Training and Education : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.Renewals & Upselling : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.Customer Advocacy : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.Metrics and Reporting : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.Churn Prevention : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.RequirementsProven Minimum 4 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.Strong understanding of SaaS business models and customer success principles.Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.Ability to analyze customer data, identify trends, and proactively offer solutions.Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).Problem-solving mindset with the ability to navigate complex customer issues.Strong organizational and multitasking skills with a focus on details.Bachelor's degree in Business, Marketing, or related field (preferred).BenefitsGrowth Opportunities : Access to professional development and career growth within a rapidly expanding SaaS company.Collaborative Culture : Work in a supportive and innovative environment where your contributions are valued.Competitive Benefits : Enjoy a comprehensive benefits package.D•Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.Client Relationship Coordinator
Posted 13 days ago
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Customer Services Representative - Lahore, Onsite
Posted 17 days ago
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Job Description
Key Responsibilities:
Identify and qualify new B2B leads through outbound strategies
Pitch digital marketing and compliance services via calls, emails, video meetings and demos
Maintain and grow a pipeline of active prospects
Collaborate with the marketing team for lead nurturing
Prepare proposals and follow up with potential clients
Meet and exceed monthly sales targets
RequirementsRequirements:
1–3 years of experience in B2B sales (preferably in digital or SaaS services)
Excellent English communication and interpersonal skills
Strong understanding of digital marketing and compliance services is a plus
Ability to work independently and manage time efficiently
Comfortable working in night shift hours (6 PM to 3 AM, Lahore time)
BenefitsWhat We Offer:
Competitive salary plus performance-based commissions
Exposure to global clients in Canada, UAE, and other markets
Professional growth opportunities within a fast-growing company
Supportive team environment and ongoing training
Send your CV to with the subject line: Sales Executive – Lahore . Immediately after applying, you will receive a mandatory assessment link . Completing this assessment is a crucial part of the application process. Please ensure you complete it promptly to move forward in the hiring process.Contact Center Engineer
Posted 478 days ago
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Job Description
This is a remote position.
DUTIES AND RESPONSIBILITIES: Keeps computer systems running smoothly and ensures that users get the maximum benefit from them Installs and configures computer hardware operating systems and applications Monitors and maintains computer systems and networks Talks to the staff through a series of actions to help set up systems or resolve issues Troubleshoots system and network problems, diagnosing and solving hardware or software faults Provides support, including procedural documentation and relevant reports Sets up new users' accounts and profiles and deal with password issues Tests and evaluates new technology RequirementsSKILLS AND QUALIFICATIONS:
At least one year of working experience in IT. Tier 2 or Tier 3 Contact Center Engineer Knowledge of Network cabling and cable management Experience configuring router and firewall appliance IP Management skills Knowledge of VOIP is a plus Basic English communication skills Knows email reporting ticketing CRM knowledge (salesforce, Zoho) Active Directory knowledge (all platform is a plus) TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) 3. Super important — a quiet place to work, without any background noisesBe The First To Know
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