275 Client Support jobs in Pakistan

Client Support Manager
KB Grammar Academy, Pakistan

We are looking for a Client Support Manager for our newly established Recruitment and Overseas Visa Assistance Department.

You will be assisting customers with their inquiries relating to student visa and migration services for overseas countries.

Job Specification

1. Analyze and resolve service issues promptly.
2. Inform management about complex client issues and resolutions.
3. Maintain a client-focused working environment for the team.
4. Work in compliance with company policies and procedures.
5. Identify and develop new business opportunities with client contacts.
6. Utilize effective problem-solving and time management skills in client service operations.
7. Assist in risk assessment and mitigation activities.
8. Develop process improvements to enhance service efficiency and effectiveness.
9. Provide assistance to less experienced staff when needed.
10. Attend educational trainings and workshops for professional growth.
11. Provide support in new product development and enhancement activities.

#J-18808-Ljbffr

Bachelors, Masters (Computer Science) Technical Education Preferred

1. Responsible for smooth resolution of all Company related issues at CLIENT site.
2. Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner.
3. Resolve problems by working as a contact person between Company and our clients, coordinating with GD Leads and other key players (on and off shore).
4. Maintain an excellent relationship with clients and ensure connectivity and engagement with Client Representatives at all levels of assigned accounts.
5. Manage Client Service Relationship and serve as the point of contact for all issues related to the Company.
6. Support the client through internal processes to execute timely deployments and/or ensure smooth operations.
7. Submit status reports to management summarizing completed projects/tasks.
8. Responsible for total incident ownership, managing all high and critical incidents.
9. Manage and execute ad hoc reporting requirements.
10. Required to visit clients twice a year.

Job Specification

Above average skills in relational database management systems and ability to use SQL.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Proven ability to influence cross-functional teams without formal authority.
Must be able to travel for assignments if required.

Location: Information Technology and Services - Islamabad, Pakistan

#J-18808-Ljbffr

**About the Role:**
**Grade Level (for internal use):**
07
**Work Shift:** This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.
**The Team:**
The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research, etc).
**Impact and Responsibilities**
As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.
+ Provide client support via phone, email, and other mediums.
+ Make suggestions regarding product usability, presentation, and data quality.
+ Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.
+ Exercise independent judgment during UAT in developing test plans and evaluating testing results.
+ Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
+ Partner with clients to identify template opportunities and guide them through our template-building process.
+ Provide research & analysis support to Senior Associates.
**What we're looking for:**
**Basic Required Qualifications:**
+ Minimum of a Bachelor's degree in Economics or Finance
+ Fresh graduates and candidates with up to 6 months of experience
+ Succinct communication skills.
+ Strong collaboration skills.
+ Strong financial knowledge or knowledge of the global economy.
+ Proficient ability to navigate and use common computer programs.
**Additional Preferred Qualifications:**
+ Previous experience in a client support role.
+ Familiarity with business intelligence tools.
+ Experience in conducting User Acceptance Testing (UAT).
+ Ability to manage multiple tasks and prioritize effectively.
+ Strong problem-solving skills and attention to detail.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:** 311885
**Posted On:** 2025-07-11
**Location:** Islamabad, Pakistan

Bachelors, Masters (Computer Science) Technical Education Preferred Responsible for smooth resolution of all Company related issues at CLIENT site. Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner. Resolve problems by working as a contact person between Company and our clients, coordinating with GD Leads and other key players (on and off shore). Maintain an excellent relationship with clients and ensure connectivity and engagement with Client Representatives at all levels of assigned accounts. Manage Client Service Relationship and serve as the point of contact for all issues related to the Company. Support the client through internal processes to execute timely deployments and/or ensure smooth operations. Submit status reports to management summarizing completed projects/tasks. Responsible for total incident ownership, managing all high and critical incidents. Manage and execute ad hoc reporting requirements. Required to visit clients twice a year. Job Specification

Above average skills in relational database management systems and ability to use SQL. Excellent verbal and written communication skills. Excellent teamwork skills. Proven ability to influence cross-functional teams without formal authority. Must be able to travel for assignments if required. Location:

Information Technology and Services - Islamabad, Pakistan

#J-18808-Ljbffr

About the Role:

Grade Level (for internal use):

07

Work Shift: This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.

The Team:

The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research, etc).

Impact and Responsibilities

As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.

• Provide client support via phone, email, and other mediums.

  
  

• Make suggestions regarding product usability, presentation, and data quality.

  
  

• Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.

  
  

• Exercise independent judgment during UAT in developing test plans and evaluating testing results.

  
  

• Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.

  
  

• Partner with clients to identify template opportunities and guide them through our template-building process.

  
  

• Provide research & analysis support to Senior Associates.

  
  

What we're looking for:

Basic Required Qualifications:

• Minimum of a Bachelor's degree in Economics or Finance

  
  

• Fresh graduates and candidates with up to 6 months of experience

  
  

• Succinct communication skills.

  
  

• Strong collaboration skills.

  
  

• Strong financial knowledge or knowledge of the global economy.

  
  

• Proficient ability to navigate and use common computer programs.

  
  

Additional Preferred Qualifications:

• Previous experience in a client support role.

  
  

• Familiarity with business intelligence tools.

  
  

• Experience in conducting User Acceptance Testing (UAT).

  
  

• Ability to manage multiple tasks and prioritize effectively.

  
  

• Strong problem-solving skills and attention to detail.

  
  

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.
For more information, visit .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

  
  

• Flexible Downtime: Generous time off helps keep you energized for your time on.

  
  

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  
  

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  
  

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  
  

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

  
  

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere.

---

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - English_formattedESQA508c.pdf

---

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) #J-18808-Ljbffr

About the Role:

Grade Level (for internal use):

07

Work Shift: This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.

The Team:

The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research, etc).

Impact and Responsibilities

As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.

• Provide client support via phone, email, and other mediums.

• Make suggestions regarding product usability, presentation, and data quality.

• Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.

• Exercise independent judgment during UAT in developing test plans and evaluating testing results.

• Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.

• Partner with clients to identify template opportunities and guide them through our template-building process.

• Provide research & analysis support to Senior Associates.

What we're looking for:

Basic Required Qualifications:

• Minimum of a Bachelor's degree in Economics or Finance

• Fresh graduates and candidates with up to 6 months of experience

• Succinct communication skills.

• Strong collaboration skills.

• Strong financial knowledge or knowledge of the global economy.

• Proficient ability to navigate and use common computer programs.

Additional Preferred Qualifications:

• Previous experience in a client support role.

• Familiarity with business intelligence tools.

• Experience in conducting User Acceptance Testing (UAT).

• Ability to manage multiple tasks and prioritize effectively.

• Strong problem-solving skills and attention to detail.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.

For more information, visit .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .

---

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - English_formattedESQA508c.pdf

---

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) #J-18808-Ljbffr

We are looking for entry or mid-level Client Support & Optimization Specialist to join our team of experts. As the role is for entry/mid-level, so opportunities for advancement within the company are expected and encouraged.

- Product/Services training will be served.

- Basic salary plus commissions.

Job Specification

Responsibilities:

• Assisting existing clients grow
• Relationship management with International clients
• Manage clients queries and optimization.

Requirements:

• Excellent verbal and written communication skills
• Excellent attention to detail
• Min. 1 year of work experience in international client support (Preferred)
• Demonstrable history of personal achievement and work ethic.

Marketing and Advertising - Karachi, Pakistan

#J-18808-Ljbffr

About the Role:

Grade Level (for internal use):

07

Work Shift: This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.

The Team:

The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research, etc).

Impact and Responsibilities

As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.

• Provide client support via phone, email, and other mediums.

• Make suggestions regarding product usability, presentation, and data quality.

• Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.

• Exercise independent judgment during UAT in developing test plans and evaluating testing results.

• Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.

• Partner with clients to identify template opportunities and guide them through our template-building process.

• Provide research & analysis support to Senior Associates.

What we're looking for:

Basic Required Qualifications:

• Minimum of a Bachelor's degree in Economics or Finance

• Fresh graduates and candidates with up to 6 months of experience

• Succinct communication skills.

• Strong collaboration skills.

• Strong financial knowledge or knowledge of the global economy.

• Proficient ability to navigate and use common computer programs.

Additional Preferred Qualifications:

• Previous experience in a client support role.

• Familiarity with business intelligence tools.

• Experience in conducting User Acceptance Testing (UAT).

• Ability to manage multiple tasks and prioritize effectively.

• Strong problem-solving skills and attention to detail.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.

For more information, visit .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere .

---

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

---

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID: 311885
Posted On: 2025-07-11
Location: Islamabad, Pakistan
#J-18808-Ljbffr

We are seeking an experienced and proactive Lead Client Support professional to join our team. In this role, you will be responsible for overseeing the client support function, ensuring seamless application performance, and leading a team dedicated to providing exceptional service to our clients. If you have a strong technical background, excellent communication skills, and leadership experience, we’d love to hear from you.

Key Responsibilities:

• Team Leadership: Supervise and mentor a team of client support specialists, setting performance goals, monitoring KPIs, and providing regular feedback and training.
• Application Monitoring: Ensure ongoing monitoring and maintenance of application performance for optimal client experience.
• Advanced Technical Support: Act as the escalation point for complex application issues, providing advanced troubleshooting and resolution strategies.
• Incident & Ticket Management: Oversee incident tracking and ticketing workflows, ensuring prioritization, timely resolution, and quality of support.
• Client Relationship Management: Serve as the primary point of contact for high-value clients and critical issues, maintaining strong, professional relationships.
• Cross-Functional Collaboration: Liaise with product, development, and system administration teams to resolve issues and implement product improvements.
• Issue Resolution: Ensure that client issues are diagnosed, resolved, and documented efficiently, and escalated when necessary.
• Communication: Maintain clear, professional, and timely communication with clients via phone, email, and chat.
• Product & Process Expertise: Maintain in-depth knowledge of our products and services to guide clients effectively and provide strategic input to internal teams.
• Client Training: Coordinate and deliver training sessions to help clients maximize the value of our solutions.
• Reporting & Analysis: Generate and present regular reports on support performance metrics, trends, and client satisfaction levels to leadership.

Requirements:

• Minimum 5+ years of experience in client/application support & leading role.
• Healthcare industry experience is preferred.
• Strong analytical and problem-solving skills, with the ability to lead root cause analysis and complex troubleshooting.
• Excellent interpersonal and communication skills, both written and verbal.
• Hands-on experience with ticketing systems and incident management tools.
• Ability to prioritize tasks effectively and manage a support team in a dynamic environment.
• Demonstrated ability to collaborate with cross-functional teams.
• Experience with client onboarding, training, and retention strategies is a plus.
• Bachelor's degree in Computer Science, Information Technology or a related field is preferred.

Shift Timings: Afternoon Shift, Evening Shift

About Us: Persivia andSoliton Technologies are AI-powered HealthTech platform that enables providers, payers, and large health care International organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.

Role Code: #ST25Q3LCS

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