1,224 Client Support jobs in Pakistan

Role Description

This is a full-time on-site role located in Rawalpindi. As a Customer Support Executive, your main task will be to ensure customer satisfaction by interacting with clients, responding to their queries, providing relevant information, and communicating with other departments to resolve issues. You will also handle administrative obligations, maintain client records, and update databases.

Skill and Abilities

If you have a knack for earning handsome amount of money only by swift responding to mails and phone calls with lightning speed, you're the star we need Our staff relies on you to provide the best service and leave our clients in awe.

Accurate data keeping is your key skill As a master of organization, you'll maintain records with the precision of a ninja, ensuring our information is always on point.

Reporting to management at the end of your shift? No problem You'll have the chance to showcase your accomplishments, impressing our leaders with your super reporting skills.

You'll be the time wizard responsible for arranging the perfect schedules for our amazing clients' staff.

Guidelines? Pfft You'll have them under control We need someone who can effortlessly navigate and comply with all given guidelines, bending them to your will like a superhero bending steel.

And hey, guess what? We've got other Control Room tasks that will keep you on your toes, making sure every day is an adventure filled with excitement

Ready to unleash your powers and make a difference? Apply now and join our incredible team today

Females are encouraged to apply

Shift Pattern: Rotational

Salary Range: Depends on expertise and interview

Location: Saddar Bazar, RWP Cantt.

Email:

• Please make a note that our office is based in Saddar, Rawalpindi, if you are not living nearby or you cannot manage to drive/ride every day or cannot manage ROTATIONAL shifts, please do not apply.

Job Type: Full-time

Pay: Rs50, Rs100,000.00 per month

Application Question(s):

• Are you available to work in rotational shifts?

Work Location: In person

Job Title: Client Support Specialist

Location: DHA Phase 2, Islamabad

Timings: Rotational Shifts (5 days a week)

• 12:00 PM – 9:00 PM
• 1:00 PM – 10:00 PM
• 2:00 PM – 11:00 PM
• 3:00 PM – 12:00 AM

We are seeking a
Client Support Specialist
to join our growing team. This is a KPI-driven role, ideal for someone who is fast-paced, target-oriented, and thrives in a hustle-driven environment. The right candidate will combine client operations, sales, and after-sales support, while quickly adapting product knowledge to deliver measurable results.

Key Responsibilities:

Client Support & Operations

• Act as the primary contact for clients, ensuring smooth onboarding and exceptional service.
• Handle daily client queries and coordinate service execution to meet agreed timelines.
• Deliver high-quality after-sales support to enhance satisfaction and retention.

Sales & Business Development

• Proactively identify and convert new business opportunities in line with monthly/quarterly KPIs.
• Build and manage strong client relationships, aligning needs with solutions offered.
• Support preparation of proposals, quotations, and presentations for prospective clients.

Adaptability & Product Knowledge

• Rapidly gain knowledge of services and effectively apply it in client interactions.
• Stay updated on industry trends and competitor offerings to support sales targets.
• Adjust quickly to changing priorities while staying focused on KPIs.

Operational Efficiency & Reporting

• Track, monitor, and report on client interactions, service performance, and KPI progress.
• Coordinate effectively across teams to ensure seamless service delivery.
• Identify process improvements to boost efficiency and client satisfaction.

Key Requirements

• Proven experience in sales, client operations, or business development (preferably in service industries).
• Strong record of working in KPI/target-based roles with measurable achievements.
• Excellent communication, relationship management, and negotiation skills.
• Fast learner with the ability to quickly absorb and apply product/service knowledge.
• Highly adaptable, self-motivated, and comfortable in a performance-driven, fast-paced environment.
• Strong organizational skills to handle multiple clients and deadlines simultaneously.
• Tech-savvy, with proficiency in CRM systems, MS Office/Google Suite, and digital communication tools.

What We Offer

• A dynamic and collaborative work environment that rewards performance.
• Clear KPI-based growth path with opportunities for incentives and career progression.
• Exposure across sales, client servicing, and operations, giving you a well-rounded skillset.
• Competitive salary with performance bonuses.
• Opportunity to be part of a growing services business with long-term potential

Role Description

This is a full-time on-site role located in Rawalpindi. As a Customer Support Executive, your main task will be to ensure customer satisfaction by interacting with clients, responding to their queries, providing relevant information, and communicating with other departments to resolve issues. You will also handle administrative obligations, maintain client records, and update databases.

Skill and Abilities

If you have a knack for earning handsome amount of money only by swift responding to mails and phone calls with lightning speed, you're the star we need Our staff relies on you to provide the best service and leave our clients in awe.

Accurate data keeping is your key skill As a master of organization, you'll maintain records with the precision of a ninja, ensuring our information is always on point.

Reporting to management at the end of your shift? No problem You'll have the chance to showcase your accomplishments, impressing our leaders with your super reporting skills.

You'll be the time wizard responsible for arranging the perfect schedules for our amazing clients' staff.

Guidelines? Pfft You'll have them under control We need someone who can effortlessly navigate and comply with all given guidelines, bending them to your will like a superhero bending steel.

And hey, guess what? We've got other Control Room tasks that will keep you on your toes, making sure every day is an adventure filled with excitement

Ready to unleash your powers and make a difference? Apply now and join our incredible team today

Shift Pattern: Rotational

Salary Range: Depends on expertise and interview

Location: Saddar Bazar, RWP Cantt.

Email:

• Please make a note that our office is based in Saddar, Rawalpindi, if you are not living nearby or you cannot manage to
  drive/ride every day
  or cannot manage
  ROTATIONAL
  shifts, please do not apply.

We are seeking a highly professional and experienced Customer Support Representative for inbound and outbound calls. The ideal candidate will be fluent in English, possess a clear British accent, and demonstrate exceptional communication and customer service skills. This role requires a proactive, punctual, and detail-oriented individual who can effectively handle client interactions in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and accuracy
• Maintain a high level of customer satisfaction through effective communication
• Ensure timely and accurate documentation of customer interactions
• Adhere to company protocols and quality standards
• Collaborate with the team to continuously improve service delivery

Qualifications & Requirements:

• Minimum Education: Bachelor's Degree
• Experience: 1.5 to 2 years in a similar role
• Language Proficiency: Fluent English with a British accent
• Excellent written and verbal communication skills
• Strong interpersonal skills and professional demeanor
• High level of punctuality and commitment

Working Hours:

Monday to Friday – 12:30 PM to 9:30 PM (PKT)

We offer a dynamic work environment with the opportunity to work on international projects and grow professionally. If you meet the above criteria and are committed to delivering exceptional customer service, we look forward to receiving your application.

Job Type: Full-time

Pay: Up to Rs65,000.00 per month

Work Location: In person

Location: Gulshan-e-Iqbal, Block 13C, Karachi, Pakistan (Pizza Max Vicinity, On-Site )

Job Type: Full-time with Industry-Leading Compensation Package

Salary: PKR 35,000 Base + PKR 10,000-15,000 Performance Incentives = Total PKR 50, ,000/month

Schedule Options:

Option 1: 6:00 PM - 2:00 AM PKT (With Evening Transportation)

Launch Your Global Career in Customer Support Excellence

ABS International seeks passionate Customer Support Professionals for international client operations at our state-of-the-art Karachi facility. If you excel at resolving customer inquiries and building strong client relationships, this role offers substantial earnings growth and career advancement opportunities in the expanding global customer support industry. Our comprehensive training program and supportive team environment will help you develop valuable international business skills while earning industry-competitive compensation .

Key Responsibilities:

Deliver exceptional customer service to global clients on call

Build and maintain strong customer relationships to enhance satisfaction and retention

Promote company products and services to international audiences

Collaborate with cross-functional teams to resolve complex customer issues

Maintain accurate records in CRM systems (Salesforce/Zendesk)

Achieve and exceed performance metrics to maximize monthly incentives

Requirements:

1+ years of international customer support experience (BPO/call center background preferred)

Fluent English communication skills (verbal and written) at C1 level or equivalent

Proven ability to resolve complex customer issues effectively

Availability for night shift schedules (6:00 PM - 2:00 AM or 10:00 PM - 6:00 AM PKT)

Strong problem-solving, multitasking, and communication abilities

CRM software proficiency (Salesforce, Zendesk, or similar) is advantageous

Compensation & Benefits Breakdown:

Base Salary: PKR 35,000 per month

Performance Incentives: PKR 10,000 - PKR 15,000+ monthly based on achievable metrics

Night Shift Premium: Additional PKR 3,000 monthly punctuality bonus

Daily Performance Rewards: Immediate recognition for exceptional achievement

Financial Wellness: Salary advance program for emergency needs

Why ABS International Stands Out:

Industry-Leading Earnings: Total compensation package ranks in top 15% for customer support roles in Karachi

Career Growth: 75% of leadership roles filled internally through our promotion program

Professional Development: Monthly training sessions and paid certification programs

Stable Schedule: Consistent shifts with predictable earnings and work-life balance

Global Experience: Build international business skills valued across industries

Key Responsibilities

• Serve as the first point of contact for international clients via email, chat, or ticketing systems.
• Provide professional assistance in resolving client queries and issues
• Log, track, and monitor client issues to ensure timely resolutions within defined SLAs.
• Collaborate with the Product Support and Technical teams to escalate and resolve complex issues.
• Maintain detailed case documentation and update clients on issue status.
• Identify recurring issues and communicate insights to improve client experience.
• Ensure smooth onboarding and product usage guidance for new clients.
• Uphold excellent communication standards and maintain a customer-first approach at all times.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, IT, Business, or a related field.
• 0–2 years of experience in Customer / Client Support
• Excellent English communication skills (both written and spoken).
• Strong interpersonal and problem-solving abilities.

Job Type: Full-time

Work Location: In person

Job Description
We are seeking a skilled and dedicated Client Support Specialist to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our applications, providing technical support, and delivering exceptional service to our clients. If you are passionate about technology and excel in problem-solving, we want to hear from you.

Responsibilities

• Application Monitoring: Regularly monitor and maintain application performance to ensure smooth and efficient operation.
• Technical Support: Provide first-line technical support for application-related issues, responding to user-reported problems via email, phone, or ticketing systems.
• Troubleshooting and Diagnosis: Analyze and troubleshoot application issues, diagnose root causes, and implement solutions or workarounds.
• Incident Management: Manage and prioritize support tickets, ensuring timely resolution and escalating critical issues to the appropriate teams when necessary.
• Collaboration: Work closely with developers, system administrators, and other IT professionals to address complex issues and implement improvements.
• Client Interaction: Serve as the primary contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Issue Resolution: Identify and resolve client issues by troubleshooting problems, providing solutions, and escalating issues when necessary.
• Communication: Maintain clear and effective communication with clients through phone, email, and chat.
• Product Knowledge: Develop a deep understanding of our products and services to provide informed support and recommendations.
• Training: Provide training and guidance to clients on the use of our products or services, ensuring they have the resources needed for success.
• Reporting: Prepare and present reports on client support metrics, including common issues, resolution times, and client satisfaction levels.

Requirements

• Proven 2 years experience in client/application support or a related technical role.
• Healthcare experience will be preferred.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent communication skills, with the ability to interact professionally with clients and team members.
• Familiarity with incident management and ticketing systems.
• Ability to work collaboratively with developers, system administrators, and other IT professionals.
• Strong organizational skills, with the ability to manage and prioritize multiple support tickets.
• Willingness to develop a deep understanding of our products and services.
• Experience providing training and support to clients is a plus.
• A degree in Computer Science, Information Technology, or a related field is preferred.

Shift Timings: Afternoon Shift, Evening Shift
About Us:
Persivia and Soliton Technologies are AI-powered HealthTech platform that enables providers, payers, and large health care International organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.

Role Code:
#ST25Q3CS

Company Description

Switch360 specializes in providing outsourcing solutions to help businesses achieve unparalleled success. With a strong focus on customer satisfaction and excellence, Switch360 is your trusted partner in managing essential business tasks, offering virtual assistant services, property management solutions, and professional customer support to enhance client satisfaction and streamline operations.

Role Description

This is a full-time remote role for a Client Support Specialist. The Client Support Specialist will be responsible for handling customer support inquiries, ensuring high levels of customer satisfaction, and using strong analytical skills to resolve issues efficiently.

In this role, the specialist must respond to clients with accurate information while highlighting the benefits of services, enabling them to convert inquiries into bookings. This position also requires a good understanding of basic sales principles to support business growth through effective client communication.

Qualifications

• Experience in customer support and/or sales (freshers can also apply)
• Focus on ensuring customer satisfaction
• Strong analytical skills to assess and resolve client issues efficiently
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to work effectively in a team
• Familiarity with CRM systems and knowledge of AI tools

What We Offer

• Opportunity to work with international clients and gain global exposure
• Competitive salary package
• Work-life balance with a fully remote setup
• Skill development and learning opportunities in customer support, sales, and CRM tools
• Friendly and collaborative team environment
• Certificate of experience and potential career growth within the company

About The Role
Grade Level (for internal use):
07

The Team:
The TMT Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the USA, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in- depth industry knowledge, produce research and develop technical skills. In addition, members get to learn Capital IQ Pro platform, produce webcast presentations and develop technical skills, such as Excel, SQL. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research etc).

Responsibilities And Impact

• Providing the highest level of data, functionality and product support to S&P Global clients researching/analyzing appropriately and using all available resources.
• Answering in bound phone calls, emails, chats from external clients
• Effective Workflow Management including:
• Logging and tracking information in the appropriate systems in an accurate and timely

manner

• Advanced cases are passed to other departments following procedures
• Chip in to operational efficiency by applying the Lean principles to the day to day job
• Use Diagnostic Techniques to go beyond client wants and delve into the why
• Record and deliver persona/workflow based client trainings with adequate support and

oversight.

• Participates in user acceptance testing efforts within area of focus to ensure that products

meet the highest standard for client experience.

• Document different client queries for product associates in order to build a central

repository of information which can be accessed by internal partners on how to best use the product.

Basic Qualifications
What We're Looking For:

• Minimum of a bachelor's degree, preferably in Economics or Finance or any other related field.
• Fresh graduates or people with up to 6 months of experience
• Overall successful candidates are bright, fast learners with a strong interest in learning about the Supply chain sector. We're also looking for individuals with:
• Exceptional interpersonal skills
• Desire and flexibility to learn and grow in an ever-changing environment
• Must have excellent oral and written English communication skills.
• Must have previous examples of utilization of critical thinking skills

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

What's In It For
You?
Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
integrity
in all we do, bring a spirit of
discovery
to our work, and collaborate in close
partnership
with each other and our customers to achieve shared goals.

Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert
If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster  describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID:

Posted On:

Location:
Islamabad, Pakistan