2,184 Human Resources jobs in Pakistan

Overview

The Online Customer Service Team Leader is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and resolving escalated issues. The Team Leader will work closely with other departments to align customer service strategies with business objectives and deliver a positive customer experience.

Job Specification

Requirement:

• Proven experience in customer service, with at least 2 years in a supervisory or team leader role.
• Excellent communication skills and a customer-focused approach.
• Strong problem-solving skills and the ability to handle escalated customer issues effectively.
• Proficiency in using customer service software, CRM tools, and reporting systems.
• Ability to analyze data and generate actionable insights.
• Leadership skills to inspire, guide, and manage a team effectively.

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Overview

About DigitalTolk

DigitalTolk is an organization and company that works to make an impact. Our purpose is to give a voice to those who don’t speak the local language; we arrange translators so that patients can get medical treatments in their new country and communicate with doctors. We arrange translators for crime victims so that they can get justice. Our job is to arrange interpreters through our platform for our customers. Our end customers are hospitals, courts/lawyers, and municipalities who communicate with refugees and other people in need. Our company purpose is to use technology to make the world a better place. And we’re currently hiring developers to join us on this journey! We are a company based in Sweden with employees in all parts of the planet!

The ideal candidate for the Customer Service Delivery Specialist role will have strong experience in customer support, issue resolution, and service optimization, with fluency in German and English. This role involves handling customer queries, ensuring smooth service delivery, and collaborating with internal teams to enhance customer satisfaction.

Job Description:

This role focuses on delivering high-quality service to Swedish-speaking customers and coordinating with internal teams and translation suppliers to ensure timely, accurate service delivery.

Responsibilities

• Provide high-quality customer support to Swedish-speaking clients via email, phone, and chat.
• Manage customer inquiries, service requests, and issue escalations while ensuring timely resolution.
• Handle translation document requests from customers, ensuring timely processing and quality assurance.
• Work closely with internal teams to troubleshoot and resolve service-related issues efficiently.
• Coordinate with translation suppliers, ensuring timely delivery and adherence to quality standards.
• Follow up on ongoing translation projects, addressing any delays or quality concerns.
• Maintain accurate customer records and documentation in CRM systems.
• Monitor key service metrics, ensuring compliance with SLAs (Service Level Agreements).
• Identify process improvement opportunities to enhance service efficiency and customer satisfaction.
• Provide proactive updates and follow-ups to customers, ensuring a seamless service experience.
• Collaborate with cross-functional teams (operations, technical support, and product teams) to optimize service delivery.
• Stay updated on product knowledge and industry best practices to deliver exceptional customer experiences.

Qualifications

• Fluency in Swedish and English (written and spoken) is required.
• Bachelor’s degree in Business, Communications, or a related field is preferred.
• 3+ years of experience in a customer service, account management, or service delivery role.
• Strong understanding of customer service principles, troubleshooting, and case management.
• Technical & Soft Skills:
• CRM Systems: Experience with platforms like Salesforce, Zendesk, or similar.
• Communication: Excellent verbal and written communication skills in both Swedish and English.
• Problem-Solving: Ability to handle customer concerns with a solution-oriented approach.
• Service Optimization: Experience working with SLAs, KPIs, and customer feedback analysis.
• Collaboration: Ability to work cross-functionally with internal teams.
• Adaptability: Comfortable in a fast-paced, remote working environment.

This role is ideal for a customer-centric professional who thrives in a dynamic environment and is passionate about delivering outstanding service to Swedish-speaking customers.

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About DigitalTolk

DigitalTolk is an organization and company that works to make an impact. Our purpose is to give a voice to those who don’t speak the local language; we arrange translators so that patients can get medical treatments in their new country and communicate with doctors. We arrange translators for crime victims so that they can get justice. Our job is to arrange interpreters through our platform for our customers. Our end customers are hospitals, courts/lawyers, and municipalities who communicate with refugees and other people in need. Our company purpose is to use technology to make the world a better place. And we’re currently hiring developers to join us on this journey! We are a company based in Sweden with employees in all parts of the planet!

The ideal candidate for the Customer Service Delivery Specialist role will have strong experience in customer support, issue resolution, and service optimization, with fluency in German and English. This role involves handling customer queries, ensuring smooth service delivery, and collaborating with internal teams to enhance customer satisfaction.

Job Description:

• Provide high-quality customer support to German-speaking clients via email, phone, and chat.
• Manage customer inquiries, service requests, and issue escalations while ensuring timely resolution.
• Handle translation document requests from customers, ensuring timely processing and quality assurance.
• Work closely with internal teams to troubleshoot and resolve service-related issues efficiently.

• Coordinate with translation suppliers, ensuring timely delivery and adherence to quality standards.
• Follow up on ongoing translation projects, addressing any delays or quality concerns.
• Maintain accurate customer records and documentation in CRM systems.
• Monitor key service metrics, ensuring compliance with SLAs (Service Level Agreements).
• Identify process improvement opportunities to enhance service efficiency and customer satisfaction.
• Provide proactive updates and follow-ups to customers, ensuring a seamless service experience.
• Collaborate with cross-functional teams (operations, technical support, and product teams) to optimize service delivery.
• Stay updated on product knowledge and industry best practices to deliver exceptional customer experiences.

Qualifications & Experience:

• Fluency in German and English (written and spoken) is required.
• Bachelor’s degree in Business, Communications, or a related field is preferred.
• 3+ years of experience in a customer service, account management, or service delivery role.
• Strong understanding of customer service principles, troubleshooting, and case management.

Technical & Soft Skills:

• CRM Systems: Experience with platforms like Salesforce, Zendesk, or similar.
• Communication: Excellent verbal and written communication skills in both German and English.
• Problem-Solving: Ability to handle customer concerns with a solution-oriented approach.
• Service Optimization: Experience working with SLAs, KPIs, and customer feedback analysis.
• Collaboration: Ability to work cross-functionally with internal teams.
• Adaptability: Comfortable in a fast-paced, remote working environment.

This role is ideal for a customer-centric professional who thrives in a dynamic environment and is passionate about delivering outstanding service to German-speaking customers.

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Job Description :

JustRepair is seeking a motivated and customer-focused Customer Service Representative to join our team. This is a remote position where you will play a key role in managing customer interactions, converting leads, and ensuring exceptional service delivery.

Key Responsibilities:

1. Lead Management:

   • Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers .
   • Cross-sell products such as on-site repair services , screen protectors , and phone covers .

2. Customer Service:

   • Address and resolve customer complaints promptly and professionally.
   • Schedule repair services and pick-up/drop-off appointments in coordination with our technicians.

3. Vendor and Quotation Management:

   • Obtain pricing details from vendors as needed.
   • Create and share accurate quotations and invoices with clients.

4. Sales Pipeline Updates:

   • Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.

5. Marketing:

   • Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.

Requirements:

• Strong communication and interpersonal skills.
• Experience in customer service or sales is preferred.
• Ability to work independently and manage tasks remotely.
• Organized and detail-oriented with good multitasking abilities.
• Basic proficiency in creating quotations and managing spreadsheets.

What We Offer:

• Flexible, remote work environment.
• Competitive compensation.
• Opportunity to grow with a dynamic and customer-focused team.

If you’re passionate about customer service and have the skills to convert leads while ensuring client satisfaction, we’d love to hear from you!

Job Specification :

Required Skills:

1. Communication Skills:

   • Exceptional written communication to handle WhatsApp conversations effectively.
   • Ability to convey information clearly and persuasively to convert leads into customers.

2. Sales Skills:

   • Lead conversion expertise with a focus on upselling and cross-selling.
   • Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).

3. Customer Service Skills:

   • Strong problem-solving abilities to address customer complaints promptly and professionally.
   • Empathy and patience to ensure excellent customer satisfaction.

4. Organizational Skills:

   • Ability to manage multiple leads and customer interactions simultaneously.
   • Skilled in maintaining and updating a structured sales pipeline.

5. Technical Skills:

   • Basic knowledge of creating and managing quotations and invoices.
   • Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.

6. Marketing Skills:

   • Familiarity with WhatsApp marketing and campaign management.
   • Creativity to craft engaging messages for marketing campaigns.

7. Time Management:

   • Ability to prioritize tasks efficiently in a remote work environment.
   • Scheduling skills to coordinate repairs and pick-up/drop-off services with technicians.

8. Vendor Management:

   • Negotiation skills to obtain competitive pricing from vendors.
   • Attention to detail when managing vendor interactions.

9. Independence and Initiative:

   • Self-motivated and capable of working independently with minimal supervision.
   • Proactive in identifying opportunities for lead conversion and process improvement.

10. Tech Savvy:

    • Comfortable using messaging platforms like WhatsApp for business communication.
    • Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).

Job Rewards and Benefits :

Incentive Bonus

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.# Solution ArchitectIslamabad,Federal,Pakistan# Join our Team**Would you like to take a tour to “Life at Ericsson MEA”, visit short video**At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´ possible. To build solutions never seen before to some of the world’s toughest problems. You´l be challenged, but you won’t be alone. You´l be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. **Primary country and city:** Pakistan (PK) | Islamabad**Req ID:** **About this Opportunity** We are now looking for an experienced Solution Architect in the Packet Core, Policy, and signalling domain, who will be responsible for analyzing, designing, and developing commercially viable end-to-end technical solutions for customers. Solution integration knowledge and capability are equally important. In this role, you will also be accountable for providing profitable business for Ericsson by translating customer needs and technology opportunities into detailed technical offerings and facilitating efficient deliveries and integration work.**What You Will Do** • Perform solution setup, analysis and definition, end-to-end design (high and low level), deployment, and acceptance of Dual Mode 5GC, Packet Core Controller, Packet Core Gateway, Cloud Core Policy Controller, Cloud Core Resource Controller, and signalling Controller solutions and products. • Demonstrate proven technical acumen and authority in PCC (AMF, SMF, GW-C), PCG (UPF, GW-U), Policy Controller (NRF, NSSF, PCRF, PCF), and signalling Controller (SCP, BSF, SEPP, DSC-DA/DRA/DEA). • Define solution scope for Packet Core, Policy, Signalling, and 5G Core offerings. • Analyze customer technology, define business requirements, and participate in risk analysis. • Develop technical presentations and proposals and conduct customer presentations. • Lead deployment and integration activities during the project delivery phase. • Provide feedback to R&D teams. • Participate in knowledge transfer, documentation, and information sharing. • Demonstrate a strong understanding of cloud-native architecture, microservices, API ecosystems, automation, and CI/CD (GitLab/GDS/Pipeline). • Stay abreast of new technologies and share insights to enable customer competence development.**The Skills You Bring** • Education: BSc in Computer Science or Telecommunication Engineering. • Experience: Minimum 8+ years in the telecom industry in a similar role. • Domain Expertise: AMF, SMF, GW-C, UPF, GW-U, NRF, NSSF, PCRF, PCF, SCP, BSF, SEPP, DSC-DA/DRA/DEA. • Deep understanding of 5G Core Cloud-Native Applications, Cloud Infrastructure, and IP Networks. • Experience working as a system integrator and delivering multiple projects for key customers. • Knowledge of Ericsson Packet Core, Policy, and signalling Solutions and Portfolio. • Experience with OpenStack, Kubernetes, and Docker. • Experience in scripting (Shell, Python). • Strong understanding of routing and network security. • Certifications in networking, cloud, Kubernetes, or Linux administration are a plus. • Knowledge of Cisco, Juniper, F5, and Fortinet is a plus.Top skillsPacket CoreData Privacy AgreementI agree that my CV can be used to identify skills and experience for job matching and application, and the recruitment team may reach out for job opportunities purposes. I understand that my personal data will be processed in accordance with .
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Job Description

We are a USA-based company looking to hire an Email Marketing Specialist for our growing business. Only serious candidates with proper experience and fluency in English (speaking, reading, and writing) will be considered.

Job Title: Email Marketing & Cold Calling Specialist

Job Type: Full-time / Part-time

Location: Remote

Salary: Rs. 40,000-60,000 (Based on experience)

Job Summary:

We are looking for a highly motivated Email Marketing & Cold Calling Specialist to generate leads and secure bookings for our luxury black car service. This role involves reaching out to potential clients via email and phone, building relationships with corporate executives, event planners, hotels, and other high-end clientele. The ideal candidate is persuasive, professional, and has experience in sales, marketing, or the transportation industry.

Key Responsibilities:

1. Develop and execute targeted email marketing campaigns to attract new clients.
2. Write compelling email content and follow-up sequences to engage potential customers.
3. Conduct cold calls to introduce our black car services and secure bookings.
4. Identify and contact corporate clients, hotels, travel agencies, and event organizers.
5. Maintain and update a CRM with lead and customer details.
6. Track and analyze email and call performance to improve conversion rates.
7. Follow up with potential clients via email and phone to close deals.
8. Provide excellent customer service and build long-term client relationships.

Qualifications:

1. Proven experience in email marketing, cold calling, or sales.
2. Strong verbal and written communication skills with a professional tone.
3. Ability to handle objections and close deals effectively.
4. Experience with CRM tools and email marketing software is a plus.
5. Self-motivated, goal-oriented, and able to work independently.
6. Prior experience in luxury transportation, hospitality, or corporate services is preferred.

Preferred Skills:

1. Understanding of the luxury transportation industry and high-end clientele.
2. Knowledge of email automation tools and lead generation strategies.
3. Strong networking and relationship-building skills.

Compensation:

Base salary + commission based on performance and sales.

Job Rewards and Benefits: Gratuity, Incentive Bonus, Leaves

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Overview

Seeking Digital Marketing Service with 5-10 yrs of experience or an agency with experts for our commercial printing business, Devon Printing Inc. We have recently developed a website Devonprinting.com, and want to reach audiences domestically (USA). Our main products to sell are invoices, full color printing, signage, labels, etc.

Responsibilities

• Develop and implement an SEO strategy for Devonprinting.com to reach the US market.
• Plan and manage PPC campaigns after initial setup and testing (targeted for 6 months post-launch).
• Execute weekly social media posts and email marketing campaigns for existing clients.
• Identify and pursue leads for bulk email marketing.

Qualifications

• 5-10 years of digital marketing experience or an agency with proven results in SEO, PPC, social media, and email marketing.
• Experience with B2B or commercial printing industry is a plus.
• Ability to work with a domestic US audience and deliver measurable results.

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Who we are:

At Tailwind, we believe that businesses thrive when they have the right people, processes, and technology driving them forward. As a leading HR and technology consulting firm, we specialize in delivering tailored solutions that empower organizations to scale effectively, streamline operations, and achieve their goals.

Our mission is simple: to be the tailwind that propels your business forward. By aligning people, processes, and technology, we create an ecosystem where innovation and growth thrive.

Responsibilities:

Assist in the recruitment process, including job postings, candidate interviews, and onboarding.

Administer employee benefits and ensure compliance with company policies.

Maintain accurate employee records and manage HR documentation.

Support employee relations, addressing concerns and helping resolve conflicts.

Assist in the performance management process, including feedback and appraisals.

Help coordinate employee training, development programs, and team-building initiatives.

Ensure compliance with labour laws and company regulations.

Assist in the development and implementation of HR policies and procedures.

Generate HR reports and contribute to various HR-related projects as needed.

Requirements:

1-2 years of experience in HR or related fields

Proactive, detail-oriented, and able to work in a fast-paced environment.

Strong communication skills

Strong understanding of HR processes, including recruitment, employee relations, performance management, and compliance

Bachelor’s degree in Human Resources, or a related field is required

Benefits

At Tailwind, we understand that we all need to balance work and life – that is why we have a great benefits package, excellent career development opportunities, flexible work schedules, and a market competitive compensation package. At Tailwind, we believe in keeping our employees happy, healthy, and engaged. We pride ourselves in providing benefits and creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive about achieving goals.

Tailwind LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Job Responsibilities

1. Identify and implement improvements to the Service Desk incident logging system to provide more effective and efficient service to customers.
2. Ensure the Service Desk fully utilizes appropriate knowledge management tools and practices.
3. Contribute to the success of the business and improve the overall customer experience within the team.
4. Meet goals and KPIs set by the line manager.
5. Identify gaps and review related policies, meeting best practices such as ITIL.
6. Manage user administration, including setup and maintenance of accounts.
7. Verify proper functioning of peripherals.
8. Arrange repairs promptly for hardware failures.
9. Monitor system performance.
10. Create file systems.
11. Provide end-user support.
12. Create backup and recovery policies.
13. Monitor network communication; configure and install Cisco Layer 2 and Layer 3 switches.
14. Implement policies for the use of computer systems and networks.
15. Setup security policies for users, with a strong grasp of computer security (e.g., firewalls, intrusion detection systems).
16. Properly document all SOPs and change management procedures.
17. Ensure network connectivity across LAN/WAN infrastructure meets technical standards.
18. Maintain network servers such as TFTP, syslog, and file servers.
19. Schedule and perform preventive maintenance on all IT equipment, including servers, routers, switches, multimedia devices, end-user systems, and laptops.

Job Specification

Skills : The candidate must possess technical skills to perform multiple tasks, with ongoing skill upgrades to meet changing job conditions. Key competencies include minimizing recurring issues, monitoring and troubleshooting applications and operating systems, adhering to safety practices, planning and managing projects, following and implementing IT best practices, and maintaining accurate records.

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