2,987 Customer Service jobs in Pakistan

Job description:

• Provide prompt and professional support to clients via phone, email, or chat.
• Assist clients with software on boarding, troubleshooting, and usage.
• Escalate technical issues to the technical support team when necessary.
• Maintain detailed records of client interactions and issues.
• Gather client feedback and share it with the product team for improvements.
• Ensure high levels of customer satisfaction and retention.

Job Type: Full-time

Work Location: In person

Expected Start Date: 15/10/2025

Job Types: Full-time, Fresher

Pay: Rs25, Rs35,000.00 per month

Education:

• Bachelor's (Preferred)

Language:

• urdu (Preferred)

Work Location: In person

Company Description
TLT Dispatch Services is a leading consulting company specialising in providing professional services and business process outsourcing solutions to the Corporate Travel Management industry. Recognised for our state-of-the-art services, we strive to offer innovative and tailored solutions to meet the unique needs of our clients. Located in Lahore District, our commitment to excellence has made us a trusted partner in the industry.

Role Description
This is a full-time, on-site role for a Customer Service Representative based in Lahore District. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, providing information about services, and ensuring customer satisfaction. Daily tasks include responding to customer calls and emails, managing service requests, and maintaining a high level of customer support to enhance the overall customer experience.

Qualifications

• Customer Service Representatives, Customer Service skills
• Customer Support and Customer Satisfaction skills
• Experience in managing Customer Experience
• Excellent communication and interpersonal skills
• Problem-solving abilities and attention to detail
• Ability to work efficiently in a team environment
• Previous experience in the travel industry is a plus
• Bachelor's degree or equivalent experience in a related field

Company Description:

Figout is a premier multi-purpose software house dedicated to setting new standards in the IT world.

Role Description

This is a
full-time on-site role
for a
Customer Service Representative (CSR)
located in Islamabad, Bahria Town Phase 7. The CSR will handle lead generation and day-to-day tasks such as responding to customer inquiries, managing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. The ideal candidate will be responsible for addressing customer concerns promptly and effectively.

Qualifications

• Proficiency in English listening and speaking
  , Customer Service, Customer Support, and Customer Experience
• Strong skills in Customer Satisfaction and handling Customer Service Representatives

Note:

• Job Timing: 5 PM to 2 AM (Night Shift)
• Job Type: Full-time
• Work Location: In person

Join the VINCÉ Team—Be the Voice of Our Brand

We're looking for a dedicated and empathetic "Customer Service Representative" who can handle customer inquiries with professionalism, care, and efficiency. You'll be the first point of contact—ensuring every interaction leaves a positive, lasting impression.

Below are the details:

• Professionally communicate with customers via phone, email, and chats.
• Actively listen and understand customer concerns and needs.
• Provide accurate and timely information on products, pricing, stock availability, and order status.
• Address and resolve inquiries and complaints efficiently and courteously.

Skills & Qualification:

• Bachelor's degree in any discipline.
• Strong command of English—both verbal and written.
• Excellent problem-solving and analytical skills.
• Ability to remain calm and professional under pressure.
• Proactive with a strong focus on service excellence.

Working Hours: 9:30 A.M. – 5:30 P.M., Monday to Saturday

Job Type: Full-time

Work Location: In person

We are seeking proactive and detail-oriented Sales Executives to join our dynamic team. The successful candidates will be responsible for processing and taking orders, reporting issues to the Sales Manager, and maintaining excellent communication with our customers. They will also work closely with the Sales Manager and the Accounts Receivable team to ensure that orders are within approved credit limits and that outstanding payments are effectively managed. This role demands strong organisational skills, effective communication, and a commitment to achieving sales targets.

Key Responsibilities:

• Order Processing: Enter customer orders into the system accurately and efficiently.
• Order Taking: Receive and confirm orders from customers via phone or face-to-face interactions.
• Issue Reporting: Report any discrepancies or issues directly to the Sales Manager for prompt resolution.
• Customer Communication: Call customers to confirm orders, negotiate prices, and address queries, ensuring a high standard of service.
• Credit Management: Work with the Sales Manager and Accounts Receivable to ensure that orders do not exceed approved credit limits.
• Payment Follow-Up: Collaborate with the Accounts Receivable team to monitor outstanding payments and ensure that orders from blocked accounts are not processed.
• Sales Support: Assist the Sales Manager with additional tasks to support overall team performance and meet sales targets.
• Documentation & Reporting: Maintain accurate records of orders, customer interactions, and sales activities.
• Compliance: Adhere to all company policies and procedures, as well as statutory regulations under Pakistani law.

Requirements:

• Previous experience in sales or order management preferred
• Strong communication and negotiation skills
• Excellent organizational and problem-solving abilities
• Ability to work effectively in a team-oriented environment
• Basic knowledge of credit management and payment follow-up is a plus

Working Hours:

• Standard shift of 8 hours per day plus one hour break.
• Operating 5 days per week within a 7-day cycle, with working hours and shift patterns subject to business needs.

Location:

• Gulberg 3, Near Hafeez Center, Lahore, Pakistan

Job Type: Full-time

Pay: Rs70, Rs100,000.00 per month

Application Question(s):

• Are you comfortable working in an onsite setting?
• We must fill this position urgently. Can you start immediately?

Experience:

• Sales/Customer Service: 1 year (Preferred)

Work Location: In person

We are seeking a proactive Customer Service Representative to join our growing team. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to manage tasks in a timely and efficient manner. You will be the voice of our brand responsible for engaging with clients, building lasting relationships, and ensuring a high level of satisfaction.

RESPONSIBILITIES:

• Proactively engage with customers through phone, email, and chat support.
• Handle inbound and outbound calls professionally and promptly.
• Invite a set number of potential clients to the office and site for a brief discussion about the project on a daily basis.
• Follow up with the potential clients on a daily basis.
• Resolve customer inquiries, issues, and complaints in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Build and nurture positive relationships with clients to increase satisfaction and loyalty.
• Identify customer needs and provide appropriate solutions or escalate when necessary.
• Collaborate with sales and marketing teams to ensure smooth customer journeys.
• Continuously seek feedback and suggest process improvements.
• Meet or exceed performance metrics and KPIs.

REQUIREMENTS:

Education:

• Bachelor's degree (required)

Experience:

• Minimum 3 years of experience as a Customer Service Representative or in a client-facing role.

Skills:

• Excellent verbal and written communication skills.
• Proactive and confident in handling customer interactions.
• Strong time management and multitasking abilities.
• Exceptional interpersonal skills with a focus on relationship building.
• Ability to work independently as well as collaboratively within a team.
• Experience in telesales or outbound calling.
• Multitasking ability in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Team player with a collaborative attitude.
• Must be Proficient in English.

Technical Proficiency:

• Familiarity with customer service tools, CRM systems, and Microsoft Office.

Location: Near Lucky One Mall, Karachi

Job Type: Full-time

Pay: Rs30, Rs50,000.00 per month

Work Location: In person

Job Description:

• Handle inbound/outbound calls and respond to customer queries with empathy and professionalism.
• Coordinate between patients and doctors to ensure smooth appointment flow.
• Maintain accurate records and follow up to ensure service satisfaction.
• Provide timely resolution to complaints while ensuring a positive patient experience.
• Rotational Shifts.

Qualifications:

• Excellent communication skills in English and Urdu.
• Previous customer service or call centre experience (preferred).
• A calm, patient-focused attitude and a passion for healthcare.
• Ability to multitask in a fast-paced environment.
• Must be Graduate

Job Type: Full-time

Work Location: In person

Freshers with strong English communication skills are encouraged to apply.

Job Title: Customer Service Representative (US Janitorial)

Location: Gulberg Lahore, Pakistan

Shift Timings: 07:00 PM – 04:00 AM (Night Shift)

Employment Type: Full-Time (Monday to Friday - Onsite Role)

Salary: PKR 30,000 to 40,000 + Commission

Job Overview:

We are seeking enthusiastic and dedicated candidates to join our dynamic team as Customer Service Representatives for our US-based janitorial services campaign. This is a night shift role and requires strong English communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment.

This role offers excellent earning potential with a competitive basic salary and commission-based incentives for top performers.

Key Responsibilities:

• Deliver exceptional customer support through phone, email, and live chat channels.
• Handle B2B calls, perform cold calling, and generate leads effectively.
• Schedule and confirm appointments with potential clients.
• Provide accurate information regarding products/services and resolve customer inquiries promptly.
• Maintain detailed records of customer interactions and follow up where necessary.
• Adhere to assigned work hours and shift guidelines.

Key Competencies:

• Excellent verbal and written communication skills in English.
• Strong customer-focused attitude and problem-solving ability.
• Comfortable and flexible working night shifts.
• Ability to work both independently and as part of a team.
• Strong interpersonal and negotiation skills.

Qualifications:

• Intermediate, O Levels / A Levels.
• Prior experience in customer service, call center, or telemarketing is preferred.
• Familiarity with customer service software/tools (CRM systems, call management, etc.).
• Capable of handling performance targets and KPIs.

Job Type: Full-time

Pay: Rs30, Rs40,000.00 per month

Ability to commute/relocate:

• Lahore Gulberg Colony: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have good English communication skills (spoken and written)?
• Are you comfortable working the night shift (7:00 PM – 4:00 AM, Monday to Friday)?
• Do you have any experience in customer service, BPO, or call center work?

Work Location: In person

About Tribe Consulting Private Limited:

Tribe Consulting (Pvt) Limited has grown into one of the largest service providers in the field of Business Process Outsourcing (BPO) and Business Process Management (BPM) in Pakistan. Our exceptional customer satisfaction record and operational platforms has helped us transition into one of the fastest-growing providers in the retail, healthcare, telecommunications, and public sectors.

Tribe Consulting is on the lookout for talented individuals to join our growing team If you have excellent communication skills and are comfortable working night shifts, this is a great opportunity to be part of a dynamic and fast-paced BPO environment.

Position: Customer Support Executive (Part-Time)

Industry: BPO (Business Process Outsourcing)

Location: Karachi / Lahore / Islamabad

Shift Timings: 2:00 AM – 7:00 AM or 3:00 AM – 8:00 AM (5-hour shift)

Salary: 47,000 PKR (Gross)

What We're Looking For:

• Strong verbal and written English communication with good accent/pronunciation
• A customer-focused mindset
• Punctuality and professionalism
• Ability to thrive in a fast-paced, night-shift setting

Key Responsibilities:

• Handle inbound calls to assist customers with queries, complaints and service requests
• Provide accurate product/service information and ensure a high level of customer satisfaction
• Maintain updated records in CRM systems and document all customer interactions
• Meet assigned performance targets (quality, call handling time, customer satisfaction etc.)
• Follow call handling scripts and company SOPs while maintaining a professional tone
• Adhere to data protection and confidentiality guidelines

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