283 Customer Support jobs in Pakistan

RepairDesk

is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores. Tasks

This is a full-time on-site role for a Customer Support Executive at RepairDesk in Lahore. The Client Support Executive will be responsible for ensuring customer satisfaction, effective communication, account management, sales support, and consulting services on the repair shop management software. Provide remote software training to customers and follow up customers to make sure they’re using the software. Address customer complaints in a compassionate and patient manner via live chat and telephone. Research and follow-up with customer issues and report customer requests to the development team. Maintain a competent understanding of the company’s products and their functions. Follow company communication procedures, policies, and guidelines at all times. Requirements

2-3 years of experience related to client communication. Outstanding written and verbal English communication skills. Proven experience of customer interaction via Live Chat, Email & Call. Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) & web based technologies (such as dropbox and google drive etc). Preference will give to those who has working experience in a high-volume call center environment. Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company. Shift Time: 7 pm to 4 am (Pakistan Time) Provident Fund Paid Leaves (Casual, Medical & Annual) Subsidise Lunch/Dinner Maternity & Paternity Benefits Quarterly Performance Bonuses Paid Trips & Tours Profit/Stocks Sharing Plan (Tenured Employees)

#J-18808-Ljbffr

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for our clients. You will be the first point of contact for our customers, playing a crucial role in building and maintaining strong relationships. Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues and complaints with effective problem-solving skills. Provide information about products and services to assist customers. Maintain accurate records of customer interactions and transactions in the CRM system. Collaborate with team members to improve customer service processes and workflows. Follow up with customers to ensure their issues have been resolved satisfactorily. Stay updated on product knowledge and company policies to provide accurate information. Requirements:

High school diploma or equivalent; a bachelor’s degree is a plus. Proven experience in a customer service or support role. Familiarity with customer relationship management (CRM) software. Ability to handle difficult situations and maintain professionalism. Strong attention to detail and organizational skills. Skills Required:

Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-oriented mindset. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite and other relevant software tools. Multitasking skills to manage various customer requests simultaneously. Benefits and Rewards:

Competitive salary with performance-based incentives. Health, dental, and vision insurance options. Paid time off (PTO) and holidays. Opportunities for career advancement and professional development. Supportive and inclusive work culture. Employee recognition programs and team-building activities. Work Environment:

Fast-paced and dynamic environment with a focus on teamwork. Opportunities for remote or hybrid work based on performance. Continuous training and support to enhance customer service skills. Positive atmosphere that encourages open communication and feedback. How to Apply:

Send your resume and cover letter to

. You can also follow this link to apply for the position:

Overview

Fresh Basket Call Centre is seeking a customer-oriented and experienced Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and customers.

Responsibilities

• Handling inbound and outbound customer inquiries through phone calls, emails, and chat support
• Assisting customers with placing orders, tracking shipments, and navigating our website
• Managing customer complaints and resolving customer issues in a timely and professional manner
• Providing product and service information to customers and resolving any concerns or complaints
• Managing foodpanda orders and coordinating with our logistics team for timely delivery
• Managing the company's website and updating product information as required
• Collaborating with other team members to ensure customer satisfaction and timely resolution of customer issues

Requirements

• Prior experience in a customer service role, preferably in the food chain, ecommerce, logistics, or domestic call center industry
• Experience in inbound and outbound call handling, chat support, and email handling
• Excellent communication and interpersonal skills
• Ability to multi-task and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Familiarity with CRM software and ticketing systems
• Availability to work flexible hours, including weekends and holidays

We offer a competitive salary package and a friendly work environment. If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter for consideration.

Age Limit: 18 or 25

Location: Badar Commercial PH#5

Job Type: Full-time

Pay: Rs30,000.00 - Rs35,000.00 per month

Work Location: In person

Application Question(s)

• How old are you?
• What was your last salary?

Experience

• Customer Support Executive: 2 years (Preferred)
• Domestic Campaigns: 2 years (Preferred)

Language

• English (Preferred)

#J-18808-Ljbffr

Overview

Are you looking for a job where you can grow professionally and build your career in a multinational Events and Service Provider?

3SC is the world’s largest international Tech Provider, with a network that spans over 4 countries in MEENA Region. We are currently looking for a Customer Service Professionals to join our multicultural team to help with building Client Relationship.

Responsibilities

• Be the voice of BME & 3SC or its products and ensure the highest standard of customer service is delivered to BME clients by providing information about our products and fulfilling services and orders in coordination with the operations team.
• Identify potential customer and fulfill needs, actively seeking out sales opportunities and promoting all related services.
• Take orders on call or via the App directly and manage the orders by forwarding and informing the relevant departments for delivery.
• Communicate between client, vendor and delivery officer to ensure order is being completed.
• Maintain Excel sheet of orders and make followup calls to sleeper clients.

Qualifications

• Good problem-solving skills
• High attention to detail in a fast-paced environment
• Good communication skills
• Able to work independently and collaboratively
• Adhere to deadlines
• We are looking for hard-working individuals with good work ethics!

#J-18808-Ljbffr

Role: Customer Support Specialist

Location: Remote (Based in Pakistan)

Working Hours: Eastern Standard Time (EST)

About MediaRadar
MediaRadar is an innovative, fast-paced company providing best-in-class advertising intelligence solutions to media companies and advertising agencies across North America. Through a blend of advanced technology and data insights, MediaRadar helps ad sales teams close more deals, strengthen client relationships, and streamline sales efforts. We are committed to delivering outstanding customer service that supports our continued growth and the success of our clients.

Position Overview:

As a Customer Support Specialist, you will be a key player in delivering exceptional service to MediaRadar's North American clients. You will handle technical support inquiries, troubleshoot issues, and ensure timely resolution. This role demands strong communication skills, technical acumen, and the ability to work efficiently in EST hours to support our North American client base.

Key Responsibilities Customer Support & Issue Resolution

• Provide timely and accurate responses to customer inquiries and technical issues via email, chat, and phone.
• Troubleshoot and resolve technical problems related to MediaRadar’s suite of products.
• Ensure all support tickets are resolved in a timely manner, adhering to SLAs (Service Level Agreements).
• Serve as the point of contact between clients and internal teams (Customer Success, Product, Engineering) to escalate and resolve complex issues.
• Maintain clear and concise documentation of customer interactions and resolutions within the CRM (Salesforce.com).

Process Improvement & Client Experience

• Identify recurring customer issues and collaborate with cross-functional teams to address root causes.
• Document and update support processes to improve efficiency and customer satisfaction.
• Gather and report customer feedback to the Product and Engineering teams for continuous product improvement.

Collaboration & Communication

• Work closely with the North American Customer Success team to ensure a seamless client experience.
• Communicate effectively with clients, providing updates and solutions on technical issues and product queries.
• Participate in regular team meetings to stay aligned on ongoing client needs and support initiatives.

Qualifications

• Minimum 3 years of experience in a customer support role, with a strong understanding of relevant tools and technologies.
• Experience working in SaaS-based environments is strongly preferred.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication skills in English (both written and verbal) with the ability to explain technical information clearly.
• Experience with CRM tools such as Salesforce.com, Intercom, or similar platforms.
• Ability to work Eastern Standard Time (EST) hours to support North American clients.
• Strong organizational skills with a customer-first mindset.
  

Preferred Qualifications

• Experience working with North American clients in a support or technical troubleshooting capacity.
• Familiarity with the advertising technology or SaaS-based products.
• Experience providing technical support for B2B clients and working in a fast-paced environment.

#J-18808-Ljbffr

We are a growing SaaS company providing a comprehensive commerce platform tailored for the retail industry. Our platform includes an online store builder, business website management, a Point of Sale (POS) system, and a customer-facing mobile app. We're looking for a dynamic and resourceful Customer Support Executive to support our users and help define and execute a scalable support process.

Key Responsibilities:

• Developed and maintained a structured FAQ section and support knowledge base aligned with product updates and user feedback.
• Designed and implemented a streamlined customer support process, including SLAs, escalation paths, and ticket tracking.
• Responded to customer queries across multiple channels (email, live chat, phone/VOIP, support ticketing system).
• Provided technical assistance for core platform modules: online store, website builder, POS system, and customer app.
• Delivered onboarding support and guided users through platform features and best practices.
• Maintained professionalism, empathy, and solution-oriented communication in all customer interactions.
• Categorized and triaged support requests to ensure timely resolution based on urgency and complexity.
• Collaborated with technical teams to resolve escalated issues and report bugs or feature requests.
• Ensured high availability and quality standards for call-based support.
• Analysed support trends to recommend documentation improvements and enhance customer satisfaction.
• Guided customers in setting up and customizing their business websites, including DNS and design-related queries.

Requirements:

• 2+ years of experience in customer support, preferably in a SaaS or tech environment.
• Familiarity with the retail industry or commerce platforms is a strong plus.
• Experience with VOIP systems such as RingCentral, Aircall, or similar.
• Strong written and verbal communication skills in English.
• Knowledge of ticketing tools (e.g., Zendesk, Freshdesk, or similar).
• Comfortable working in a fast-paced, remote-first environment.
• Ability to document support processes and contribute to knowledge base content.

Required Skills:

• Understanding of web hosting, domain management, and basic website setup.
• Basic knowledge of POS systems and retail workflows.
• Familiarity with CRM or support automation tools.
• Ability to work flexible hours to accommodate U.S.-based clients.

Qualifications: BSCS

Experience: 2+ years in customer support, preferably in a SaaS or tech environment.

No of vacancies: 1

Salary: Market competitive + Bonus and other benefits

Location: Johar Town, Lahore

#J-18808-Ljbffr

We are looking for a Customer Support Specialist to join our growing team. The ideal candidate will have excellent English communication skills and a passion for delivering top-notch customer service.

Overview

We are seeking a customer-focused professional to provide high-quality support to our customers.

Job Details

• Job Title: Customer Support Specialist
• Experience: Minimum 1 year in a similar role
• Job Type: On-Site
• Location: Bahria Town Phase 7, Islamabad
• Compensation: Starting from PKR 80,000 per month (higher for experienced candidates)

Requirements

• Excellent verbal and written English communication skills.
• Prior experience (minimum 1 year) in customer support or a similar role.
• Strong problem-solving skills and ability to handle customer concerns professionally.
• Ability to work night shifts and perform well under pressure.
• A team player with a positive and professional attitude.

Seniority level

• Entry level

Employment type

• Full-time

Industries

• IT Services and IT Consulting

#J-18808-Ljbffr

We require Call Center Representatives for USA based campaigns.

TIME: 6:00 PM to 4:00 PM

Employment Type:
Full-time (Night Shift)

Job Specification

Fluent in English is required.

You must have good speaking skills.

Excellent communication skills over the phone, along with active listening.

Punctuality and a positive, energetic attitude are essential.

Join us now and embark on your journey to success.

Telecommunications - Rawalpindi, Pakistan

#J-18808-Ljbffr

**About Contour**has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!**The Division:** Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs. Division Link: Position:**We are seeking an enthusiastic, career-oriented Customer Support Specialist who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.Primary Responsibilities:* Customer Support & Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.* Product Knowledge & Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.* Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.* Documentation & Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.* Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.* Event & Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.* Monitor & Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.* Time Management & Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.* Team Communication & Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.**Skills & Qualifications:*** Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.* Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.* Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)* Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)* Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.* Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.* Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.* Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.* Adaptability & Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.* Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.**Educational & Technical Requirements:*** Education: Bachelor’s degree in Computer Science or related field.* Experience: 5+ years of experience in a technical support or customer service environment.* Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.* Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.**What You’ll Bring:*** Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.* Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.* Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.* Professionalism & Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.**Workshift (Job Timings):*** Shift Hours: + Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time) + Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)* Weekend Availability: Must be willing to work on weekends when required.* After Hours Support: Willingness to provide support outside standard business hours as needed.**Exciting Benefits we offer:*** Market-leading Salary* Medical Coverage – Self & Dependents* Parents Medical Coverage* Provident Fund* Employee Performance-based bonuses* Home Internet Subsidy* Conveyance Allowance* Profit Sharing Plan (Tenured Employees Only)* Life Benefit* Child Care Facility* Company Provided Lunch/Dinner* Professional Development Budget* Recreational area for in-house games* Sporadic On-shore training opportunities* Friendly work environment* Leave Encashment***Disclaimer:*** *At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect
#J-18808-Ljbffr