537 Customer Support jobs in Pakistan

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for our clients. You will be the first point of contact for our customers, playing a crucial role in building and maintaining strong relationships.

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Resolve customer issues and complaints with effective problem-solving skills.
3. Provide information about products and services to assist customers.
4. Maintain accurate records of customer interactions and transactions in the CRM system.
5. Collaborate with team members to improve customer service processes and workflows.
6. Follow up with customers to ensure their issues have been resolved satisfactorily.
7. Stay updated on product knowledge and company policies to provide accurate information.

1. High school diploma or equivalent; a bachelor’s degree is a plus.
2. Proven experience in a customer service or support role.
3. Familiarity with customer relationship management (CRM) software.
4. Ability to handle difficult situations and maintain professionalism.
5. Strong attention to detail and organizational skills.

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities and a customer-oriented mindset.
3. Ability to work independently and as part of a team.
4. Proficiency in Microsoft Office Suite and other relevant software tools.
5. Multitasking skills to manage various customer requests simultaneously.

1. Competitive salary with performance-based incentives.
2. Health, dental, and vision insurance options.
3. Paid time off (PTO) and holidays.
4. Opportunities for career advancement and professional development.
5. Supportive and inclusive work culture.
6. Employee recognition programs and team-building activities.

1. Fast-paced and dynamic environment with a focus on teamwork.
2. Opportunities for remote or hybrid work based on performance.
3. Continuous training and support to enhance customer service skills.
4. Positive atmosphere that encourages open communication and feedback.

1. Send your resume and cover letter to .
2. You can also follow this link to apply for the position: .

About PackageX :

PackageX automates data entry and manual logistics processes for receiving, inventory, and fulfilment in buildings, warehouses, and stores. It uses advanced AI scanning, flexible bolt-on apps, and APIs to drive exceptional workforce productivity, fulfilment efficiency, and real-time visibility.

Our vision is to build the most advanced logistics infrastructure company that orchestrates the movement of physical things and becomes the defining backbone of the digital supply chain.

We're a fast-growing pre-Series A stage startup in New York City with a distributed global team backed by Bullpen Capital, Pritzker Group, Sierra Ventures, Ludlow Ventures, MXV Capital, and NSV Wolf Capital.

About the role: We are seeking a highly skilled NodeJS Developer to join our Technical Support team. In this role, you will work at the intersection of development and technical support , helping resolve complex issues, maintaining critical backend services, and building tools to improve operational efficiency. The ideal candidate has strong backend development skills with a problem-solving mindset and a customer-focused attitude.

Responsibilities:

· Develop and maintain backend systems and support tools using NodeJS to enhance the efficiency of the Technical Support team.

· Investigate and resolve complex technical issues escalated by customer support or internal teams.

· Collaborate closely with Support, Engineering, DevOps, and Product teams to triage bugs, identify root causes, and deliver timely solutions.

· Build scripts, utilities, and internal APIs to automate recurring support tasks and data workflows.

· Monitor application health, logs, and performance metrics to proactively detect and address system anomalies.

· Participate in on-call rotations or urgent incident responses when needed.

· Write clean, maintainable, and well-documented code that is easy for others to understand and build upon.

· Contribute to technical documentation and internal knowledge base articles.

Skills and Qualification:

· 4+ years of hands-on experience with NodeJS in a production environment.

· Strong understanding of JavaScript, RESTful APIs, WebSockets, SQL, and Redis.

· Experience working with cloud platforms, particularly GCP or AWS.

· Prior exposure to cloud-native development and debugging tools is a plus.

· Solid experience in debugging, troubleshooting, and performance tuning of backend applications.

· Understanding of software development best practices including Git, code reviews, and testing frameworks.

· Excellent communication skills with a customer-centric approach.

· Ability to work independently and manage multiple priorities in a fast-paced environment.

· Experience working in Agile teams and using collaboration tools like Jira, Linear, etc.

What can you expect from the application process?

All applications will be looked at by the People team who will reach out to shortlisted candidates. Across various interview rounds, you'll speak with the hiring manager and other functional heads. We want to have an open discussion about your work and how we can be a great fit for each other. The process may also involve an assessment or presentation relevant to the role. You can expect an offer after three rounds of interviews. All offers are subject to satisfactory reference and background checks.

Are you an engaging Customer/Client Support Executive?

Position: Customer/Client Support Executive

Skills Required: Excellent spoken and listening skills

Education: Preferably Masters from a reputable institution

Personal Attributes:

• Strong personal integrity and self-motivation
• Strong work ethic
• Determination and persistence
• Reliable
• Perceptive

Working hours, patterns and environment:

• Working Days: Monday to Friday
• Hours Per Day: 9 hours
• Medical Insurance
• Company maintained Sim
• Monthly team building lunches and other regular company staff events
• Great working office environment and collegial, supportive work atmosphere

Job Type: Full-time, permanent

Job Location: Islamabad, Pakistan

Industry: Anti-Bribery, Anti-Corruption, Risk and Compliance Management, Investigative Research Services

Interested candidates are required to apply with the position title as the Subject and share their resume at well before April 19, 2022.

About CRI Group:

Since 1990, Corporate Research and Investigations Limited (CRI Group) has been safeguarding businesses from fraud, bribery, and corruption. Globally, we are a leading Compliance and Risk Management company licensed and incorporated entity of the Dubai International Financial Center (DIFC) and Qatar Financial Center (QFC). CRI Group protects businesses by establishing the legal compliance, financial viability, and integrity levels of outside partners, suppliers, and customers seeking to affiliate with your business.

Our mission and vision:

• CRI Group’s mission is to safeguard the corporate world by detecting and exposing those elements that can cause irreparable harm to a business.
• Stand up against the outside forces that, through corruption, collusion, coercion, and fraud, can cause financial, organisational, reputational, and legal harm to our global clients.
• Stand out as the preeminent provider of specialised investigative services that enable our clients to exhibit the highest standards of business integrity, ethics, and behaviour.

Get AI-powered advice on this job and more exclusive features.

As a Customer Support Representative, you’ll be the first point of contact for our customers, helping them with order updates, tracking, returns, and other inquiries. Your experience with Shopify will enable you to efficiently manage orders, resolve issues, and ensure a seamless customer journey.

1. Respond promptly to customer inquiries via email, chat, or phone.
2. Manage, update, and track orders through Shopify.
3. Handle order issues, including cancellations, returns, and exchanges.
4. Collaborate with logistics and fulfillment teams to ensure timely deliveries.
5. Provide empathetic, clear, and solution-oriented support.
6. Maintain accurate records of customer interactions and transactions.
7. 1+ years of experience in a customer support role.
8. Hands-on experience with Shopify order management is required.
9. Excellent written and verbal communication skills.
10. Strong problem-solving skills and a customer-first mindset.
11. Ability to multitask and stay organized in a fast-paced environment.
12. Familiarity with support tools like Gorgias, Zendesk, or similar is a plus.

Send your resume and a brief note about your experience with Shopify to or apply directly via LinkedIn.

Let’s build exceptional customer experiences — together!

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 55,000

Working Hours: 9

Job Shift: Rotational

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
• Collaborate and build relationships with customers to strengthen service competitiveness.
• Communicate timely back to customers, track and resolve any issues regarding the service.
• Contribute to customer development role.
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.

• O Levels/Matric or above.
• Age limit: 18-45.
• Excellent command over English, with good American or Neutral accent.
• Proficiency with MS Office particularly MS Excel.
• Flexibility & Adaptability.
• Customer-centric attitude.
• Emotional Intelligence and Critical Thinking.
• Self-motivated, assertive and responsive.

We Are Hiring – Customer Support Engineer | Lalamusa

Join TouchPoint, Pakistan’s trusted Self-Service Solutions provider for the banking sector.

We are looking for a Customer Support Engineer with at least 2 years of experience in a relevant field. If you have a passion for problem-solving and a solid background in electrical circuits, mechanical hardware, and software systems , we want to hear from you.

Location: Lalamusa

Qualification: Diploma / BE / BS / B-Tech

Experience: Minimum 2 years in a relevant technical support role

Key Skills & Attributes

• Strong analytical and troubleshooting skills
• Ownership mindset with a responsible and positive attitude
• Ability to work both independently and as part of a team
• Flexibility to work extended hours or holidays when required
• Self-motivated and eager to learn

Perks & Benefits

Bi-Annual Appraisals

Performance Incentives & Bonuses

Professional Trainings

Parental & Family Health Coverage

Fuel Card + Mobile & Internet Allowance

Gratuity

A chance to be part of a company enabling transaction convenience across Pakistan

Apply Now :

️ Or via website:

Deadline: July 11, 2025

Learn more about us:

Follow us: in/TouchPointPK

Maintain excellent customer satisfaction and review support tickets for appropriate resolution

Provide customer support through phone and chat

Work with other departments to resolve customer issues in a timely manner

Serve as a point of contact for customer support and complaints

Proactively identify, investigate, and resolve recurring customer support issues

Answer inbound customer calls

Handle renewals and cancellations

Provide account information and status

Provide workflow assistance

Manage all customer issues and requests

Develop and improve customer experience

Should have Excellent English Communication Skills

A little bit about us!

At Snoonu, we believe that through technology, anything is possible.

Our vision

is to be the first Qatari Super App that propels the region and its community through our innovative technology. We are leaders in the field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! At Snoonu, we believe that everyone's contributions are important, we coach, we listen, and we act. Our culture is boundless and equipped to hit the ground running at any given time.

Our mission

is simply to transform how we live by connecting people with technology that offers endless possibilities, surpassing norms, uplifting communities, creating opportunities, and doing it proudly. We welcome talents, entrepreneurs, and creative minds to join us in this journey of becoming Qatar's first Unicorn.

Values We Live By

• Be Customer Obsessed - “Focus on the customer and all else will follow.”
• Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”
• Work Smart and Deliver Results - “You can do more by doing less, better, and faster.”
• It's all about people - “Be a team player, together we are stronger.”

What You Will Be Doing

• Manage a large number of incoming calls and chats efficiently.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Demonstrate availability for all requirements and maintain a positive attitude to handle customer frustrations and improve perceptions of service.
• Provide accurate, valid, and complete information using the appropriate methods/tools.
• Meet personal and team targets for call/chat handling quotas.
• Follow communication procedures, guidelines, and policies.
• Act as the customer's advocate, prioritize escalations, and ensure high efficiency and resolution.

Attitude Matters Most, but the following skills are helpful:

• Strong phone contact handling skills and active listening.
• Good leadership skills, with the ability to guide junior team members.

Do you have some of these?

• Minimum academic qualifications: Intermediate/OA Levels.
• Proven experience of at least 1 year in customer service (Call Centre).
• Familiarity with industry practices and professional standards.
• Excellent command of English or Arabic (written, oral, and presentation).
• Proficient in computer software, including MS Office (Word, Excel, PowerPoint).
• Able to work in rotational shifts.