271 Customer Engagement jobs in Pakistan

Join Prime BPO as a Customer Engagement Specialist and become a part of our dynamic team! Who We're Looking For:

Strong English communication skills Passion for engaging with customers Punctual, hardworking, and proactive Willing to work the night shift Must be 22 years or older Why Work at Prime BPO?

FREE daily meals & in-house tea Weekly & monthly performance bonuses Annual salary increments Interview Timings:

Monday to Friday - 6:00 PM onwards Office Location:

Plot No. D-146, 6th Road, Block D, Satellite Town, Rawalpindi Apply Now:

Contact Us:

| Step into a rewarding career with endless growth opportunities!

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Join to apply for the Microsoft Certified Trainer Dynamics 365 Customer Engagement role at ITC Worldwide

3 days ago Be among the first 25 applicants

Join to apply for the Microsoft Certified Trainer Dynamics 365 Customer Engagement role at ITC Worldwide

Get AI-powered advice on this job and more exclusive features.

About ITC Worldwide

ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Microsoft, AWS, Atlassian, IBM, and Oracle. Our mission is to foster innovation and operational excellence through education.

About ITC Worldwide

ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Microsoft, AWS, Atlassian, IBM, and Oracle. Our mission is to foster innovation and operational excellence through education.

Role Overview

We are seeking a certified and experienced Microsoft Certified Trainer (MCT) with expertise in Dynamics 365 Customer Engagement . The ideal candidate will lead corporate workshops focused on CRM transformation, customer experience optimization, and certification prep across Sales, Marketing, and Customer Service modules.

Key Responsibilities

• Deliver official Microsoft training courses for MB-210 (Sales), MB-220 (Marketing), and MB-230 (Customer Service).
• Facilitate hands-on labs and scenario-driven workshops for CRM, CX, and service teams.
• Customize training programs to align with industry-specific CRM workflows and KPIs.
• Provide certification preparation including mock exams and practical exercises.
• Offer post-training support for CRM adoption, reporting, and ROI optimization.
• Align training delivery with enterprise customer engagement strategies and digital transformation goals.
  
  
  

Certification Preparation

The Customer Engagement trainer will lead certification-focused training for MB-210, MB-220, and MB-230, integrated with ITCs enterprise CRM enablement strategy:

• Pre-assessment diagnostics and learner readiness evaluations.
• Structured learning paths with Microsoft Learn content and CRM simulations.
• Practice exams and customer journey mapping exercises tailored to industry scenarios.
• Exam strategy workshops covering CRM-specific question formats and time management.
• Post-training support including mentoring and access to CRM learning communities.
  
  
  

MB-210: Focus on lead/opportunity management, pipeline reporting, and CRM configuration.

MB-220: Emphasis on campaign automation, segmentation, and marketing analytics.

MB-230: Deep dive into case management, service-level agreements, and omnichannel support.

Required Skills And Qualifications

• Valid Microsoft Certified Trainer (MCT) credential with MB-210, MB-220, and MB-230 certifications.
• Minimum of 5 years of experience in CRM implementation, customer experience, or Dynamics 365.
• Proven track record of delivering Microsoft training and consulting engagements.
• Strong understanding of customer journey design, CRM analytics, and service automation.
• Excellent presentation, communication, and interpersonal skills.
• Experience in instructional design and adult learning methodologies.
• Ability to adapt training delivery to different learning styles and technical levels.
• Willingness to travel for on-site training engagements.
• Bachelors degree in Business, Marketing, or a related field.
  
  
  

Preferred Skills

• Experience with Dynamics 365 Sales, Marketing, and Customer Service modules.
• Familiarity with Power Platform integrations and customer data platforms (CDPs).
• Ability to create multimedia and interactive training content.
• Experience in course development, examination, and assessment.
  
  
  

Professional Development

As part of ITC Worldwide, youll gain access to continuous learning opportunities, collaborate with top-tier instructors, and contribute to shaping the future of enterprise technology education through Microsoft platforms.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at ITC Worldwide by 2x

Get notified about new Microsoft Certified Trainer jobs in Lahore, Punjab, Pakistan .

Microsoft Certified Trainer Dynamics 365 Business Central Microsoft Certified Trainer Dynamics 365 Finance & Operations CompTIA Certified Technical Trainer (CTT+) Microsoft Power BI Fabric (Synapse) Consultant & MCT Trainer

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Join to apply for the

Microsoft Certified Trainer Dynamics 365 Customer Engagement

role at

ITC Worldwide 3 days ago Be among the first 25 applicants Join to apply for the

Microsoft Certified Trainer Dynamics 365 Customer Engagement

role at

ITC Worldwide Get AI-powered advice on this job and more exclusive features. About ITC Worldwide

ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Microsoft, AWS, Atlassian, IBM, and Oracle. Our mission is to foster innovation and operational excellence through education. About ITC Worldwide

ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Microsoft, AWS, Atlassian, IBM, and Oracle. Our mission is to foster innovation and operational excellence through education.

Role Overview

We are seeking a certified and experienced Microsoft Certified Trainer (MCT) with expertise in

Dynamics 365 Customer Engagement . The ideal candidate will lead corporate workshops focused on CRM transformation, customer experience optimization, and certification prep across Sales, Marketing, and Customer Service modules.

Key Responsibilities

Deliver official Microsoft training courses for MB-210 (Sales), MB-220 (Marketing), and MB-230 (Customer Service). Facilitate hands-on labs and scenario-driven workshops for CRM, CX, and service teams. Customize training programs to align with industry-specific CRM workflows and KPIs. Provide certification preparation including mock exams and practical exercises. Offer post-training support for CRM adoption, reporting, and ROI optimization. Align training delivery with enterprise customer engagement strategies and digital transformation goals.

Certification Preparation

The Customer Engagement trainer will lead certification-focused training for MB-210, MB-220, and MB-230, integrated with ITCs enterprise CRM enablement strategy:

Pre-assessment diagnostics and learner readiness evaluations. Structured learning paths with Microsoft Learn content and CRM simulations. Practice exams and customer journey mapping exercises tailored to industry scenarios. Exam strategy workshops covering CRM-specific question formats and time management. Post-training support including mentoring and access to CRM learning communities.

MB-210:

Focus on lead/opportunity management, pipeline reporting, and CRM configuration.

MB-220:

Emphasis on campaign automation, segmentation, and marketing analytics.

MB-230:

Deep dive into case management, service-level agreements, and omnichannel support.

Required Skills And Qualifications

Valid Microsoft Certified Trainer (MCT) credential with MB-210, MB-220, and MB-230 certifications. Minimum of 5 years of experience in CRM implementation, customer experience, or Dynamics 365. Proven track record of delivering Microsoft training and consulting engagements. Strong understanding of customer journey design, CRM analytics, and service automation. Excellent presentation, communication, and interpersonal skills. Experience in instructional design and adult learning methodologies. Ability to adapt training delivery to different learning styles and technical levels. Willingness to travel for on-site training engagements. Bachelors degree in Business, Marketing, or a related field.

Preferred Skills

Experience with Dynamics 365 Sales, Marketing, and Customer Service modules. Familiarity with Power Platform integrations and customer data platforms (CDPs). Ability to create multimedia and interactive training content. Experience in course development, examination, and assessment.

Professional Development

As part of ITC Worldwide, youll gain access to continuous learning opportunities, collaborate with top-tier instructors, and contribute to shaping the future of enterprise technology education through Microsoft platforms. Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at ITC Worldwide by 2x Get notified about new Microsoft Certified Trainer jobs in

Lahore, Punjab, Pakistan . Microsoft Certified Trainer Dynamics 365 Business Central

Microsoft Certified Trainer Dynamics 365 Finance & Operations

CompTIA Certified Technical Trainer (CTT+)

Microsoft Power BI Fabric (Synapse) Consultant & MCT Trainer

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Company Description At Backbone Productions, we specialize in creating unforgettable brand experiences through expertly executed events and brand activations. From corporate conferences and product launches to experiential marketing campaigns, we design and deliver unique events that engage audiences, build brand loyalty, and drive measurable results. Join us to be part of a team that transforms ideas into impactful experiences.

Role Description This is a full-time on-site role for a Client Servicing Executive located in Islamabad. The Client Servicing Executive will be responsible for managing client relationships, handling inquiries, preparing and delivering presentations, and ensuring high levels of customer satisfaction. This role involves working closely with clients to understand their needs, managing accounts, and ensuring that all projects and events are executed seamlessly.

Qualifications Skills in Client Services, Client Relations, and

Customer and Sales Engagement Specialist

Join to apply for the Customer and Sales Engagement Specialist role at TalentPop App

Customer and Sales Engagement Specialist

1 day ago Be among the first 25 applicants

Join to apply for the Customer and Sales Engagement Specialist role at TalentPop App

Join TalentPop App as a Customer and Sales Engagement Specialist!

Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!

What You’ll Do

• Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
• Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
• Order Management: Track and manage orders, ensuring timely updates and resolutions.
• Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
• Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
• Team Collaboration: Work with the team to suggest improvements based on customer insights.
  
  

What We’re Looking For

• 1+ year of experience in customer service, sales, or e-commerce.
• Strong communication and problem-solving skills.
• Familiarity with platforms like Shopify and CRM tools.
• Sales-oriented mindset with a talent for suggesting relevant products.
• Highly organized with excellent attention to detail.
• Thrives in a fast-paced, remote work environment.
  
  

Technical Requirements

• Stable DSL, Cable, or Fiber internet connection (minimum 20 Mbps, LAN required)
• Personal PC or laptop with a minimum i5 processor.
  
  

Why Join TalentPop App?

• Commissions and annual increases.
• Paid time off and HMO coverage.
• Performance and recognition incentives.
• Permanent work-from-home setup.
• Opportunities for growth within a vibrant and supportive team.
  
  

When applying, use application code: BCS

Ready to make online shopping better for everyone? Apply now and join our team!

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TalentPop App by 2x

Sign in to set job alerts for “Customer Specialist” roles. Customer Success Manager (Video Calls. Work From Home.) Customer Service Representative - AI trainer Customer and Sales Engagement Specialist Customer and Sales Engagement Specialist Customer and Sales Engagement Specialist

Lahore, Punjab, Pakistan PKR50,000.00-PKR70,000.00 1 month ago

Customer and Sales Engagement Specialist Customer and Sales Engagement Specialist Virtual Assistant – Brand Compliance & Marketplace Monitoring (100% Remote) (Pakistan Only) Customer and Sales Engagement Specialist Customer and Sales Engagement Specialist Conversion Rate Optimization (CRO) Specialist

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Join TalentPop App as a Customer and Sales Engagement Specialist!

Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!

What You’ll Do

• Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
• Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
• Order Management: Track and manage orders, ensuring timely updates and resolutions.
• Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
• Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
• Team Collaboration: Work with the team to suggest improvements based on customer insights.
  
  

What We’re Looking For

• 1+ year of experience in customer service, sales, or e-commerce.
• Strong communication and problem-solving skills.
• Familiarity with platforms like Shopify and CRM tools.
• Sales-oriented mindset with a talent for suggesting relevant products.
• Highly organized with excellent attention to detail.
• Thrives in a fast-paced, remote work environment.
  
  

Technical Requirements

• Stable DSL, Cable, or Fiber internet connection (minimum 20 Mbps, LAN required)
• Personal PC or laptop with a minimum i5 processor.
  
  

Why Join TalentPop App?

• Commissions and annual increases.
• Paid time off and HMO coverage.
• Performance and recognition incentives.
• Permanent work-from-home setup.
• Opportunities for growth within a vibrant and supportive team.
  
  

When applying, use application code: BCS

Ready to make online shopping better for everyone? Apply now and join our team! #J-18808-Ljbffr

Customer and Sales Engagement Specialist

Join to apply for the

Customer and Sales Engagement Specialist

role at

TalentPop App Customer and Sales Engagement Specialist

1 day ago Be among the first 25 applicants Join to apply for the

Customer and Sales Engagement Specialist

role at

TalentPop App Join TalentPop App as a Customer and Sales Engagement Specialist!

Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!

What You’ll Do

Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds. Product Guidance: Provide personalized product recommendations and address shopping-related concerns. Order Management: Track and manage orders, ensuring timely updates and resolutions. Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue. Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience. Team Collaboration: Work with the team to suggest improvements based on customer insights.

What We’re Looking For

1+ year of experience in customer service, sales, or e-commerce. Strong communication and problem-solving skills. Familiarity with platforms like Shopify and CRM tools. Sales-oriented mindset with a talent for suggesting relevant products. Highly organized with excellent attention to detail. Thrives in a fast-paced, remote work environment.

Technical Requirements

Stable DSL, Cable, or Fiber internet connection (minimum 20 Mbps, LAN required) Personal PC or laptop with a minimum i5 processor.

Why Join TalentPop App?

Commissions and annual increases. Paid time off and HMO coverage. Performance and recognition incentives. Permanent work-from-home setup. Opportunities for growth within a vibrant and supportive team.

When applying, use application code:

BCS

Ready to make online shopping better for everyone? Apply now and join our team! Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TalentPop App by 2x Sign in to set job alerts for “Customer Specialist” roles.

Customer Success Manager (Video Calls. Work From Home.)

Customer Service Representative - AI trainer

Customer and Sales Engagement Specialist

Customer and Sales Engagement Specialist

Customer and Sales Engagement Specialist

Lahore, Punjab, Pakistan PKR50,000.00-PKR70,000.00 1 month ago Customer and Sales Engagement Specialist

Customer and Sales Engagement Specialist

Virtual Assistant – Brand Compliance & Marketplace Monitoring (100% Remote) (Pakistan Only)

Customer and Sales Engagement Specialist

Customer and Sales Engagement Specialist

Conversion Rate Optimization (CRO) Specialist

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join TalentPop App as a Customer and Sales Engagement Specialist!

Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!

What You’ll Do

Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds. Product Guidance: Provide personalized product recommendations and address shopping-related concerns. Order Management: Track and manage orders, ensuring timely updates and resolutions. Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue. Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience. Team Collaboration: Work with the team to suggest improvements based on customer insights.

What We’re Looking For

1+ year of experience in customer service, sales, or e-commerce. Strong communication and problem-solving skills. Familiarity with platforms like Shopify and CRM tools. Sales-oriented mindset with a talent for suggesting relevant products. Highly organized with excellent attention to detail. Thrives in a fast-paced, remote work environment.

Technical Requirements

Stable DSL, Cable, or Fiber internet connection (minimum 20 Mbps, LAN required) Personal PC or laptop with a minimum i5 processor.

Why Join TalentPop App?

Commissions and annual increases. Paid time off and HMO coverage. Performance and recognition incentives. Permanent work-from-home setup. Opportunities for growth within a vibrant and supportive team.

When applying, use application code:

BCS

Ready to make online shopping better for everyone? Apply now and join our team! #J-18808-Ljbffr

Customer Relations Specialist
ibex, Pakistan

ibex. delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 35 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.

Job Overview:

ibex. is looking for a Senior Customer Support Specialist within the Operations department who shall assist our U.S.-based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for some talented individuals with excellent communication skills for a full-time job in the customer experience industry, where schedules are going to vary. Apply today if you have the fervent passion to prove yourself and the desire to go beyond determination.

Job Responsibilities:

1. Deliver a class-apart customer experience as measured by performance objectives and in accordance with the core values of our client.
2. Assist customers with their items purchased through the e-commerce website.
3. Convey interest in each customer through their words with courtesy, attention, a friendly and caring image.
4. Provide alternatives to products/items that are not available on the e-commerce website.
5. Follow standard processes and procedures when it comes to providing the resolution.
6. Stay up to date with the latest updates on system information, process changes, and future updates.
7. Must be able to overcome objections and handle customer pushbacks.

Why should you join us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You have superb English communication skills with a U.S. or UK accent. You can convey your messages in a friendly, accurate, and jargon-free way.

We hire great people that do great work and are deserving of appreciation and rewards. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What you can expect from us after applying at ibex.

Once you've applied, sit back and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you on the provided contact number for initial screening.

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