274 Customer Engagement jobs in Pakistan

Join Prime BPO as a Customer Engagement Specialist and become a part of our dynamic team! Who We're Looking For:

Strong English communication skills Passion for engaging with customers Punctual, hardworking, and proactive Willing to work the night shift Must be 22 years or older Why Work at Prime BPO?

FREE daily meals & in-house tea Weekly & monthly performance bonuses Annual salary increments Interview Timings:

Monday to Friday - 6:00 PM onwards Office Location:

Plot No. D-146, 6th Road, Block D, Satellite Town, Rawalpindi Apply Now:

Contact Us:

| 0334-1777074 Step into a rewarding career with endless growth opportunities!

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Job Description :

Shah Motors, located in Mississauga, Ontario, is a dynamic automotive organization dedicated to redefining the car buying and parts procurement experience. We are seeking an Evening Customer Engagement and Social Media Specialist with a minimum of 1 year of experience to join our growing team in the Accounting industry. This is a fully remote position.

Responsibilities :

1. Engage with customers via social media platforms to address inquiries and resolve issues.
2. Develop and implement social media strategies to enhance brand presence.
3. Monitor social media trends and analytics to adjust strategies for better engagement.
4. Create and curate content that resonates with our target audience.
5. Collaborate with the marketing and accounting teams to promote products and services.
6. Provide exceptional customer service and support during evening hours.

Job Specification :

1. Proficient in social media management and engagement.
2. Strong written and verbal communication skills.
3. Experience with social media analytics tools.
4. Ability to work independently and manage time effectively.
5. Customer-centric approach with problem-solving capabilities.

Job Rewards and Benefits :

Accommodation, Communication, Incentive Bonus, Leaves, Pension

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Dynamics 365 Customer Engagement Deployment Lead

Join to apply for the Dynamics 365 Customer Engagement Deployment Lead role at Contour Software

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Dynamics 365 Customer Engagement Deployment Lead

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About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Dot.cy - We are a global leading provider of world-class software solutions, built on the powerful ecosystem of Microsoft Dynamics 365.

Since our foundation in 1999, we have served more than 200 clients in their digital transformation, improving their processes, products, and customer experiences.

The Position

We are looking for Dynamics 365 Customer Engagement Deployment Lead who will participate in all phases related to the rollouts - mobilization, pre-study, and realization on activities related to Dynamics 365 Customer Engagement deployments. This position will be working tightly with development teams making sure all releases are successfully planed and performed.

The chosen individual will work out of the Contour Software Karachi/Lahore/Islamabad resource center office, as an extension of the division-based R&D department.

Roles And Responsibilities

• Plan, generate, and verify release notes; communicate updates and track changes.
• Conduct environment checks and manage deployments.
• Provide comprehensive support before, during, and after field deployments, ensuring technical issues are resolved efficiently.
• Diagnose, test, repair, any deployment issues.
• Plan and manage workflows with accuracy and minimal supervision.
• Work flexible shifts and adapt to changing schedules as required.
• Work closely with cross-functional teams, including developers, QA, and operations, to ensure seamless deployment processes.
• Maintain comprehensive documentation of deployment processes, configurations, and procedures.
• Identify areas for process improvement and implement best practices to enhance deployment efficiency and quality.
• Assess and mitigate risks associated with deployments, ensuring minimal disruption to services.
• Monitor deployment activities, generate reports, and provide regular updates to stakeholders.
• Ensure all deployment activities adhere to company policies and standards.
• Lead and coordinate incident resolution efforts related to deployments, ensuring timely and effective solutions.
• Extend Dynamics 365/CRM platform using MS Dynamics SDK and .Net Framework.
• As required, and depending on knowledge, work on delivery of tasks that have to do with the Microsoft based technologies used by the product such as ASP.NET core, Windows forms, WPF, MAUI or Xamarin.
• Provide front-end Dynamics 365 development capabilities using known JavaScript Frameworks.
  
  

Required Skills

• 7+ year experience on related stack.
• Dynamics 365 (cloud and online) on a strong, confident level.
• Technical knowledge of deployments not just on Dynamics 365 side, but also Azure Webapps, Azure API management rules etc.
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to work independently, planning the workflow accurately.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Excellent analytical and problem-solving skills.
• Good English knowledge, written and oral.
  
  

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Contour Software by 2x

Get notified about new Customer Specialist jobs in Lahore, Punjab, Pakistan .

Customer Support Specialist - International Customer Experience Specialist (Non Voice) Customer Success Specialist - Email/Chat Program

Lahore District, Punjab, Pakistan 16 hours ago

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Experienced Virtual Assistant for UK Business Owners Lahore Office Based Role

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Dynamics 365 Customer Engagement Deployment Lead

Join to apply for the

Dynamics 365 Customer Engagement Deployment Lead

role at

Contour Software Continue with Google Continue with Google Dynamics 365 Customer Engagement Deployment Lead

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Dynamics 365 Customer Engagement Deployment Lead

role at

Contour Software Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices

Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Dot.cy - We are a global leading provider of world-class software solutions, built on the powerful ecosystem of Microsoft Dynamics 365.

Since our foundation in 1999, we have served more than 200 clients in their digital transformation, improving their processes, products, and customer experiences.

The Position

We are looking for

Dynamics 365 Customer Engagement Deployment Lead

who will participate in all phases related to the rollouts - mobilization, pre-study, and realization on activities related to Dynamics 365 Customer Engagement deployments. This position will be working tightly with development teams making sure all releases are successfully planed and performed.

The chosen individual will work out of the Contour Software Karachi/Lahore/Islamabad resource center office, as an extension of the division-based R&D department.

Roles And Responsibilities

Plan, generate, and verify release notes; communicate updates and track changes. Conduct environment checks and manage deployments. Provide comprehensive support before, during, and after field deployments, ensuring technical issues are resolved efficiently. Diagnose, test, repair, any deployment issues. Plan and manage workflows with accuracy and minimal supervision. Work flexible shifts and adapt to changing schedules as required. Work closely with cross-functional teams, including developers, QA, and operations, to ensure seamless deployment processes. Maintain comprehensive documentation of deployment processes, configurations, and procedures. Identify areas for process improvement and implement best practices to enhance deployment efficiency and quality. Assess and mitigate risks associated with deployments, ensuring minimal disruption to services. Monitor deployment activities, generate reports, and provide regular updates to stakeholders. Ensure all deployment activities adhere to company policies and standards. Lead and coordinate incident resolution efforts related to deployments, ensuring timely and effective solutions. Extend Dynamics 365/CRM platform using MS Dynamics SDK and .Net Framework. As required, and depending on knowledge, work on delivery of tasks that have to do with the Microsoft based technologies used by the product such as ASP.NET core, Windows forms, WPF, MAUI or Xamarin. Provide front-end Dynamics 365 development capabilities using known JavaScript Frameworks.

Required Skills

7+ year experience on related stack. Dynamics 365 (cloud and online) on a strong, confident level. Technical knowledge of deployments not just on Dynamics 365 side, but also Azure Webapps, Azure API management rules etc. Ability to troubleshoot, test, repair, and service technical equipment Ability to work independently, planning the workflow accurately. Ability to work flexible shifts and to adapt to changing work schedules. Excellent analytical and problem-solving skills. Good English knowledge, written and oral.

Exciting Benefits We Offer

Market-leading Salary Medical Coverage – Self & Dependents Parents Medical Coverage Provident Fund Employee Performance-based bonuses Home Internet Subsidy Conveyance Allowance Profit Sharing Plan (Tenured Employees Only) Life Benefit Child Care Facility Company Provided Lunch/Dinner Professional Development Budget Recreational area for in-house games Sporadic On-shore training opportunities Friendly work environment Leave Encashment

Disclaimer:

At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Contour Software by 2x Get notified about new Customer Specialist jobs in

Lahore, Punjab, Pakistan . Customer Support Specialist - International

Customer Experience Specialist (Non Voice)

Customer Success Specialist - Email/Chat Program

Lahore District, Punjab, Pakistan 16 hours ago Lahore District, Punjab, Pakistan 22 hours ago Lahore District, Punjab, Pakistan 1 day ago Experienced Virtual Assistant for UK Business Owners Lahore Office Based Role

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Who We Are

At Edge, we are committed to connecting exceptional talent with exciting opportunities in the healthcare field. With a reputation for excellence and a supportive work culture, we help our team members grow while making a real impact in the healthcare industry.

Key Responsibilities:

• Communicate with patients with empathy via calls and text, providing prompt resolutions to queries
• Handle patient intake and schedule appointments with meticulous detail.
• Accurately maintain electronic health records (EHR)
• Verify benefits, obtain prior authorizations, and manage health insurance claims via calls and web portals
• Coordinate with pharmacies and labs to assist with prescription refills and lab orders
• Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) while executing all tasks

Requirements

• MBBS, BDS, or any Public Health Degree
• At least 2 years of work experience as a medical professional, Medical Billing experience, or Virtual Assistant
• Proficiency in Google Workspace, MS Office, and Zoom.
• Minimum Internet speed of 40 MBPS fiber connection and 4G portable internet as a backup
• Familiarity with medical terminology and patient care protocols.
• A laptop and a headset for training at Edge Edu

Why you will love joining Edge:

• Salary starting at $750/month
• Paid time off and Parental leave
• Health and life insurance
• Tech equipment upon placement
• Continued learning with Edge Edu

Our Hiring Process

• Application Review: Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.
• Skill Assessment: Shortlisted candidates will be sent an online assessment. This helps us gauge your skills and communication expertise.
• Training Program: Candidates are invited to participate in a 5- week training program that will help them have their skills up-to-date for the challenges of their job.
• Client Interviews: Candidates who finish training will participate in customer interviews to showcase their skills and align with specific client needs.
• Final Selection: Once there’s a good match, you’ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.

Why Join Edge?

At Edge, we are committed to fostering an inclusive and innovative environment where our employees can thrive. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth and development. Our core values include embracing challenges, building for everyone, acting boldly with confidence, continuous learning, and building trust.

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

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Who We Are

At Edge, we are committed to connecting exceptional talent with exciting opportunities in the healthcare field. With a reputation for excellence and a supportive work culture, we help our team members grow while making a real impact in the healthcare industry.

Key Responsibilities:

• Foster client relationships by delivering timely and precise communication to US-based customers via verbal and written channels
• Provide prompt resolution for quotes, claims, e-signatures, billing, and other policy requests
• Liaise with external entities to maintain an exceptional customer experience
• Maintain customer files and record any transactions with customers in the CRM
• Proactively identify and address customer needs to enhance overall satisfaction
• Ensure compliance with Errors & Omissions regulatory standards while executing all tasks

Requirements

• Minimum bachelor’s degree in Business, Economics or Humanities
• At least 2 year of Commercial lines, Personal Lines, Customer Service and Sales
• Proficiency in digital tools (Google Workspace, MS Office, Zoom)
• Minimum Internet speed of 40 MBPS fiber connection and 4G portable internet as a backup
• A laptop and a headset for training at Edge Edu

Why you will love joining Edge:

• Salary starting at $750/month
• Paid time off and Parental leave
• Health and life insurance
• Tech equipment upon placement
• Continued learning with Edge Edu

Our Hiring Process

• Application Review: Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.
• Skill Assessment: Shortlisted candidates will be sent an online assessment. This helps us gauge your skills and communication expertise.
• Training Program: Candidates are invited to participate in a 5 week training program that will help them have their skills up-to-date for the challenges of their job.
• Client Interviews: Candidates who finish training will participate in customer interviews to showcase their skills and align with specific client needs.
• Final Selection: Once there’s a good match, you’ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.

Why Join Edge?

At Edge, we are committed to fostering an inclusive and innovative environment where our employees can thrive. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth and development. Our core values include embracing challenges, building for everyone, acting boldly with confidence, continuous learning, and building trust.

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

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Who We Are At Edge, we are committed to connecting exceptional talent with exciting opportunities in the healthcare field. With a reputation for excellence and a supportive work culture, we help our team members grow while making a real impact in the healthcare industry. Key Responsibilities: Communicate with patients with empathy via calls and text, providing prompt resolutions to queries Handle patient intake and schedule appointments with meticulous detail. Accurately maintain electronic health records (EHR) Verify benefits, obtain prior authorizations, and manage health insurance claims via calls and web portals Coordinate with pharmacies and labs to assist with prescription refills and lab orders Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) while executing all tasks Requirements MBBS, BDS, or any Public Health Degree At least 2 years of work experience as a medical professional, Medical Billing experience, or Virtual Assistant Proficiency in Google Workspace, MS Office, and Zoom. Minimum Internet speed of 40 MBPS fiber connection and 4G portable internet as a backup Familiarity with medical terminology and patient care protocols. A laptop and a headset for training at Edge Edu Why you will love joining Edge: Salary starting at $750/month Paid time off and Parental leave Health and life insurance Tech equipment upon placement Continued learning with Edge Edu Our Hiring Process Application Review: Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit. Skill Assessment: Shortlisted candidates will be sent an online assessment. This helps us gauge your skills and communication expertise. Training Program: Candidates are invited to participate in a 5- week training program that will help them have their skills up-to-date for the challenges of their job. Client Interviews: Candidates who finish training will participate in customer interviews to showcase their skills and align with specific client needs. Final Selection: Once there’s a good match, you’ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare. Why Join Edge? At Edge, we are committed to fostering an inclusive and innovative environment where our employees can thrive. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth and development. Our core values include embracing challenges, building for everyone, acting boldly with confidence, continuous learning, and building trust. Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

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Job Description:

As a Client Relations Manager at Family Builders, your primary responsibility will be to ensure seamless communication and support for clients after the booking process. You will play a crucial role in building and maintaining strong relationships with our valued clients.

Responsibilities:
- Post-Sales Support: Provide assistance and guidance to clients with inquiries or concerns after the booking of apartments or shops.
- Query Resolution: Effectively address and resolve sales-related queries, ensuring client satisfaction and fostering long-term relationships.
- Client Communication: Maintain clear and proactive communication with clients, keeping them informed about the status of their bookings and addressing any concerns promptly.
- Cross-Functional Collaboration: Collaborate with the sales team to streamline the transition from the sales phase to post-sales, ensuring a smooth handover and consistent client experience.
- Feedback Management: Gather feedback from clients and use it to identify areas for improvement in our products or services.
- Documentation: Maintain accurate and up-to-date records of client interactions, feedback, and resolutions.

Requirements:
- Proven experience in client relations, sales support, or a related field.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with professionalism and empathy.
- Detail-oriented with excellent organizational skills.
- Familiarity with real estate or property management is a plus.

How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience

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Job Description: As a Client Relations Manager at Family Builders, your primary responsibility will be to ensure seamless communication and support for clients after the booking process. You will play a crucial role in building and maintaining strong relationships with our valued clients. Responsibilities: - Post-Sales Support: Provide assistance and guidance to clients with inquiries or concerns after the booking of apartments or shops. - Query Resolution: Effectively address and resolve sales-related queries, ensuring client satisfaction and fostering long-term relationships. - Client Communication: Maintain clear and proactive communication with clients, keeping them informed about the status of their bookings and addressing any concerns promptly. - Cross-Functional Collaboration: Collaborate with the sales team to streamline the transition from the sales phase to post-sales, ensuring a smooth handover and consistent client experience. - Feedback Management: Gather feedback from clients and use it to identify areas for improvement in our products or services. - Documentation: Maintain accurate and up-to-date records of client interactions, feedback, and resolutions. Requirements: - Proven experience in client relations, sales support, or a related field. - Strong communication and interpersonal skills. - Ability to handle challenging situations with professionalism and empathy. - Detail-oriented with excellent organizational skills. - Familiarity with real estate or property management is a plus. How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience

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