98 IT Support Engineer Roles jobs in Islamabad

About PackageX :

PackageX automates data entry and manual logistics processes for receiving, inventory, and fulfilment in buildings, warehouses, and stores. It uses advanced AI scanning, flexible bolt-on apps, and APIs to drive exceptional workforce productivity, fulfilment efficiency, and real-time visibility.

Our vision is to build the most advanced logistics infrastructure company that orchestrates the movement of physical things and becomes the defining backbone of the digital supply chain.

We're a fast-growing pre-Series A stage startup in New York City with a distributed global team backed by Bullpen Capital, Pritzker Group, Sierra Ventures, Ludlow Ventures, MXV Capital, and NSV Wolf Capital.

About the role: We are seeking a highly skilled NodeJS Developer to join our Technical Support team. In this role, you will work at the intersection of development and technical support , helping resolve complex issues, maintaining critical backend services, and building tools to improve operational efficiency. The ideal candidate has strong backend development skills with a problem-solving mindset and a customer-focused attitude.

Responsibilities:

· Develop and maintain backend systems and support tools using NodeJS to enhance the efficiency of the Technical Support team.

· Investigate and resolve complex technical issues escalated by customer support or internal teams.

· Collaborate closely with Support, Engineering, DevOps, and Product teams to triage bugs, identify root causes, and deliver timely solutions.

· Build scripts, utilities, and internal APIs to automate recurring support tasks and data workflows.

· Monitor application health, logs, and performance metrics to proactively detect and address system anomalies.

· Participate in on-call rotations or urgent incident responses when needed.

· Write clean, maintainable, and well-documented code that is easy for others to understand and build upon.

· Contribute to technical documentation and internal knowledge base articles.

Skills and Qualification:

· 4+ years of hands-on experience with NodeJS in a production environment.

· Strong understanding of JavaScript, RESTful APIs, WebSockets, SQL, and Redis.

· Experience working with cloud platforms, particularly GCP or AWS.

· Prior exposure to cloud-native development and debugging tools is a plus.

· Solid experience in debugging, troubleshooting, and performance tuning of backend applications.

· Understanding of software development best practices including Git, code reviews, and testing frameworks.

· Excellent communication skills with a customer-centric approach.

· Ability to work independently and manage multiple priorities in a fast-paced environment.

· Experience working in Agile teams and using collaboration tools like Jira, Linear, etc.

What can you expect from the application process?

All applications will be looked at by the People team who will reach out to shortlisted candidates. Across various interview rounds, you'll speak with the hiring manager and other functional heads. We want to have an open discussion about your work and how we can be a great fit for each other. The process may also involve an assessment or presentation relevant to the role. You can expect an offer after three rounds of interviews. All offers are subject to satisfactory reference and background checks.

Professional Systems (Pvt) Ltd, Pakistan

A fast growing company dealing with Sales & Service of Hi Tech Industrial/ Scientific Equipment of Multinational Companies urgently requires staff as Jr. Customer Support Engineer (ISLAMABAD Region) - Service Department.

QUALIFICATION: DAE- ELECTRONICS from Recognized Institute should apply.

EXPERIENCE: FRESH preferably, 01 year experience in field with Scientific / Analytical equipment may also apply.

Local Resident of ISLAMABAD/RAWALPINDI and can ride motor-bike.

Attractive Salary Package and fringe benefits will be offered to the selected candidates.

1. Confident candidates with good communication and interpersonal skills.
2. Hardworking and target-oriented individual.
3. Strong knowledge of Computer.

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Qualifications

• Bachelors or above
• Customer support and other job experience preferred
• Must be flexible to work in shifts
• Good Written and Verbal English Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner
  
  

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

• Manage/handle the outgoing/incoming calls professionally
• Identify and assesses customers' need to achieve satisfaction
• Giving follow up calls to the customers at a specified date and time
• Keep records of customer interactions
• Follow communication procedures, guidelines, and policies
• Managing a large number of outbound calls
• Following call center scripts when handling different topics
• Identify interpreters needs, clarify information, research every issue, and provide solutions

Qualification / Skills:

• Must be graduate BBA/MBA (preferred)
• Must be able to work in a fast-paced environment
• Understanding of organisational skills
• Ability to work quickly and accurately
• Ability to streamline functions and passion to learn and grow
• Must be able to work in a team

Work from Office.

Shift Time

UK Timings preferably 1pm-10pm / 2pm-11pm.

Translation and Localization - Rawalpindi, Pakistan

We are looking for young, energetic, talented, and sharp individuals, both males and females, who can speak fluent English confidently for Customer Support (CCR).

This is strictly a no sales and no target salary-based job. It is a fixed salary-based position. The selected candidate will make and receive calls.

Responsibilities include:

1. Handling and resolving customer queries to their satisfaction level.
2. Providing word, excel, and secretarial support to clients.
3. Receiving, directing, and relaying telephone, email, fax, and text messages.
4. Keeping track of queries, incoming and outgoing calls.
5. Assisting the admin manager in administrative tasks.
6. Maintaining a comprehensive filing system and filing all correspondence.
7. Responding to public inquiries and handling support calls.
8. Maintaining and developing professional relations with existing and new customers.
9. Assisting staff as requested.

Excellent customer service and communication skills.
Strong data entry skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must have perfect English communication skills.

Location: Outsourcing/Offshoring - Rawalpindi, Pakistan

Times Consultant (Pvt) Ltd. is offering full-time opportunities and looking for mainly fresh graduates who are eager to make a career in international education by working for our Partner international Universities.

An individual must be good in English composition, efficient in typing, and write-ups.

The job mainly includes handling of:

1. Aliasing between counselors and students
2. Coordinating with students and partner universities

Location: I & T Centre G 7/1 G-7, Islamabad, Islamabad Capital Territory 44000, Pakistan

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous ; you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid problem-solving skills.

Position : Customer Service Advisor

Hours : Monday to Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM (UK time)

As a Customer Service Advisor, you will be the first point of contact for our clients — offering support through phone and email, solving queries with confidence, and building lasting relationships. Your role is central to delivering a seamless experience to our UK-based clients, ensuring timely responses, clear communication, and reliable issue resolution.

• Respond to inbound calls and emails from both new and existing clients.
• Deliver accurate, concise information and aim for first-contact resolution.
• Manage client relationships by providing courteous and consistent service.
• Handle track & trace requests and resolve queries promptly.
• Generate and share quotes as needed, supporting a variety of client inquiries.
• Take full ownership of issues, ensuring timely follow-ups and resolutions.

• Strong verbal and written English communication skills.
• Professional, empathetic, and collaborative attitude.
• Ability to manage time effectively and stay organized under pressure.
• Previous customer service experience is an advantage.
• PC proficiency and strong attention to detail.

• Must pass a basic background check.
• Checkable work history required.

• Great team of smart people, in a friendly and open culture.
• No dumb managers, no stupid tools to use, no rigid working hours.
• No waste of time in enterprise processes, real responsibilities and autonomy.
• Expand your knowledge of various business industries.
• Create content that will help our users on a daily basis.
• Real responsibilities and challenges in a fast-evolving company.

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.
Several activities are often organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.

The ideal candidate is someone who is motivated, can maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.

Responsibilities

• Respond to customer inquiries and complains in a timely and efficient manner
• Provide accurate, valid and complete information using the correct methods/tools
• Follow communication procedures, guidelines and policies

• Proficient in English Reading and Writing

Spantronics Pvt Ltd is looking for energetic Customer Support Representatives who will play an important role in achieving customer acquisition target and revenue growth. Below are the responsibilities of this role:

• Work under the supervision of team leads and Operation Manager and adhere to the procedures and guidelines of the project.
• Participate in the training programs and the daily coaching sessions.
• Abide by the shift timings
• Abide by the company’s policies and procedures.
• Incorporate Spantronics core values into all aspects of work life
• Achieve the quality and production standards for the project
• Assist Team Leads in helping others become successful
• Undertake any added responsibilities and special assignments delegated by the Operations Manager
• Making calls on behalf of the client
• Show courtesy to the customers
• Proper representation of the client while making calls
• Get the information verified by the Team Lead, Quality Control Personnel or Project Supervisor on daily basis

Work Hours:

• Monday – Friday from 7pm to 4am with an hour lunch break (Available on Alternative Saturday)

We hire youth and empower them with the perfect learning experience, enabling them to succeed. Make Spantronics the key to your career success!

Information Technology and Services - Islamabad, Pakistan