388 Help Desk jobs in Pakistan
Help-Desk Engineer
Multan, Punjab
InstaCom Pvt. Ltd.
Posted 24 days ago
Job Viewed
Job Description
INSTACOM was established in 2014 and we are the largest Internet & Data Service Provider in Pakistan. In Punjab, we are serving thousands of customers. We offer services to the corporate and consumer sectors.
Job Description:
We are looking for a Help-Desk Engineer to join our talented company. If you are passionate about technology and constantly seeking to learn and improve your skill set, then you are the type of person we are looking for. (NO REMOTE WORK)
Job SpecificationRequirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- Minimum 1-2 years experience.
- Excellent customer service, troubleshooting technical problems & ensuring customer satisfaction.
- Strong technical knowledge and excellent communication skills.
- Resolving customer issues related to internet connectivity and services.
This advertiser has chosen not to accept applicants from your region.
0
Help-Desk Engineer
Multan, Punjab
InstaCom Pvt. Ltd.
Posted 8 days ago
Job Viewed
Job Description
INSTACOM was established in 2014 and we are the largest Internet & Data Service Provider in Pakistan. In Punjab, we are serving thousands of customers. We offer services to the corporate and consumer sectors. Job Description: We are looking for a Help-Desk Engineer to join our talented company. If you are passionate about technology and constantly seeking to learn and improve your skill set, then you are the type of person we are looking for.
(NO REMOTE WORK) Job Specification
Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field (preferred). Minimum 1-2 years experience. Excellent customer service, troubleshooting technical problems & ensuring customer satisfaction. Strong technical knowledge and excellent communication skills. Resolving customer issues related to internet connectivity and services.
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(NO REMOTE WORK) Job Specification
Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field (preferred). Minimum 1-2 years experience. Excellent customer service, troubleshooting technical problems & ensuring customer satisfaction. Strong technical knowledge and excellent communication skills. Resolving customer issues related to internet connectivity and services.
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1
Jr Help Desk Specialist
Islamabad, Islamabad
Silverdaletech
Posted 1 day ago
Job Viewed
Job Description
As a Jr Help Desk Specialist at Silverdale, you will be the first point of contact for clients with queries and issues regarding their Odoo database and processes. Your primary role will be to ensure excellent service standards and maintain high customer satisfaction, while resolving inquiries and problems. You'll be responsible for providing Odoo support by resolving functional tickets and answering questions on help desk tickets efficiently within the established service level agreements (SLAs).
Key Responsibilities
Help Desk Operations:
Manage the help desk functions by triaging, processing, and resolving service tickets.
Customer Interaction:
Provide prompt responses to customer inquiries and Odoo-related issues through various communication channels.
Ticket Management:
Track, update, and resolve functional tickets using our ticket management system while ensuring compliance with SLAs.
Odoo Troubleshooting:
Diagnose and resolve basic Odoo issues, escalating more complex problems to upper-level support teams.
Resolve Tickets:
Resolve tickets following Silverdale processes to maintain consistency and efficiency.
Content Creation:
Create informative content on solved tickets to assist in future troubleshooting and knowledge sharing.
Continuous Improvement:
Identify and recommend opportunities to enhance help desk processes.
Daily Tasks
Start the day by prioritizing and triaging incoming tickets to ensure timely resolution.
Handle and respond to email inquiries and ticket updates promptly.
Engage with clients over phone support, live chats, or through our support portal to address their needs.
Document ticket resolutions and discussions to ensure clear communication and record-keeping.
Learn and adopt Silverdale processes and tools.
Key Performance Indicators (KPIs)
First-Touch Resolution:
Target resolving a minimum of 80% of tickets during the first contact with the support team.
Customer Satisfaction:
Maintain a client satisfaction score of no lower than 4.9 rating.
SLAs Compliance:
Ensure that 90% of tickets are resolved within SLA timelines.
Qualifications & Skills
Excellent verbal and written communication skills.
Strong organizational skills and the ability to manage multiple priorities.
The ability to learn new systems and processes quickly.
Technical or customer support experience a plus.
Odoo experience a plus.
Customer-oriented mindset with a focus on providing accurate solutions.
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Key Responsibilities
Help Desk Operations:
Manage the help desk functions by triaging, processing, and resolving service tickets.
Customer Interaction:
Provide prompt responses to customer inquiries and Odoo-related issues through various communication channels.
Ticket Management:
Track, update, and resolve functional tickets using our ticket management system while ensuring compliance with SLAs.
Odoo Troubleshooting:
Diagnose and resolve basic Odoo issues, escalating more complex problems to upper-level support teams.
Resolve Tickets:
Resolve tickets following Silverdale processes to maintain consistency and efficiency.
Content Creation:
Create informative content on solved tickets to assist in future troubleshooting and knowledge sharing.
Continuous Improvement:
Identify and recommend opportunities to enhance help desk processes.
Daily Tasks
Start the day by prioritizing and triaging incoming tickets to ensure timely resolution.
Handle and respond to email inquiries and ticket updates promptly.
Engage with clients over phone support, live chats, or through our support portal to address their needs.
Document ticket resolutions and discussions to ensure clear communication and record-keeping.
Learn and adopt Silverdale processes and tools.
Key Performance Indicators (KPIs)
First-Touch Resolution:
Target resolving a minimum of 80% of tickets during the first contact with the support team.
Customer Satisfaction:
Maintain a client satisfaction score of no lower than 4.9 rating.
SLAs Compliance:
Ensure that 90% of tickets are resolved within SLA timelines.
Qualifications & Skills
Excellent verbal and written communication skills.
Strong organizational skills and the ability to manage multiple priorities.
The ability to learn new systems and processes quickly.
Technical or customer support experience a plus.
Odoo experience a plus.
Customer-oriented mindset with a focus on providing accurate solutions.
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This advertiser has chosen not to accept applicants from your region.
2
Assistant Manager Help Desk IT
Punjab, Punjab
Riphah University
Posted 2 days ago
Job Viewed
Job Description
Provide first line systems support
• Document all customer inquiries
• Diagnose and attempt to resolve issues
• Coordinate and clearly communicate issues to responsible parties
• When necessary, consult with outside departments and vendors for resolutions
• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions
• Use judgement in escalating unresolved issues to management
• Maintain current working knowledge of systems supported
Assist in server and network support projects, when applicable.
• Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.
Four (4) years of directly relevant Information Technology Service Desk experience
•Be able to solve and explain technical issues to a disparate range of technical and non-technical clients
Information Technology and Services - Rawalpindi, Pakistan
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3
Jira ITSM Help Desk II
Lahore, Punjab
ITC Worldwide
Posted 1 day ago
Job Viewed
Job Description
Overview
Jira ITSM Help Desk II role at ITC Worldwide. ITC Worldwide's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee the information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources. The primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.
Responsibilities
Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
Manage all tickets in the ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
Serve as the liaison between team members, client management, and company management.
Develop processes and documentation for help desk procedures.
Evaluate user satisfaction and service delivery processes to identify areas of improvement.
Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
Prepare reports on help desk metrics and present them to management to inform business decisions.
Perform other duties as assigned.
Required Qualifications
Experience leading teams of technical IT staff
Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
Knowledge of IT hardware and software troubleshooting
Knowledge of end-user hardware, software and operating systems
Knowledge of industry standards surrounding help desk reporting
Ability to analyze data and communicate metrics related to help desk
Ability to communicate effectively in written and oral communications
Ability to manage time and effectively delegate tickets based on priorities
Microsoft Certification (required) including:
AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
AZ-801: Configuring Windows Server Hybrid Advanced Services;
AZ-500: Microsoft Azure Security Technologies; and,
SC-200: Microsoft Security Operations Analyst; or
SC-400: Microsoft Information Protection Administrator; and,
AZ-700: Designing and Implementing Microsoft Azure Networking Solutions
Jira Service Management (required): ACP-120 Jira Administration for Cloud Certification
PMI/PMP (required) | ITIL v4
Proci+ | CSAM
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Jira ITSM Help Desk II role at ITC Worldwide. ITC Worldwide's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee the information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources. The primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.
Responsibilities
Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
Manage all tickets in the ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
Serve as the liaison between team members, client management, and company management.
Develop processes and documentation for help desk procedures.
Evaluate user satisfaction and service delivery processes to identify areas of improvement.
Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
Prepare reports on help desk metrics and present them to management to inform business decisions.
Perform other duties as assigned.
Required Qualifications
Experience leading teams of technical IT staff
Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
Knowledge of IT hardware and software troubleshooting
Knowledge of end-user hardware, software and operating systems
Knowledge of industry standards surrounding help desk reporting
Ability to analyze data and communicate metrics related to help desk
Ability to communicate effectively in written and oral communications
Ability to manage time and effectively delegate tickets based on priorities
Microsoft Certification (required) including:
AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
AZ-801: Configuring Windows Server Hybrid Advanced Services;
AZ-500: Microsoft Azure Security Technologies; and,
SC-200: Microsoft Security Operations Analyst; or
SC-400: Microsoft Information Protection Administrator; and,
AZ-700: Designing and Implementing Microsoft Azure Networking Solutions
Jira Service Management (required): ACP-120 Jira Administration for Cloud Certification
PMI/PMP (required) | ITIL v4
Proci+ | CSAM
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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4
Help Desk Coordinator - Legal / Media
Karachi, Sindh
Pakistan Press Foundation
Posted 5 days ago
Job Viewed
Job Description
Bachelor's degree in Law, Journalism, Media Studies, or a related field. A Master's degree or legal qualification is advantageous. About Us: Established in 1968, the Pakistan Press Foundation (PPF) is a non-profit organization dedicated to promoting press freedom, advocating for the rights of journalists, and improving journalistic standards across Pakistan. We are deeply committed to creating a safer environment for journalists, supporting investigative journalism, and ensuring the public's right to know through a free and independent press. PPF has played a pivotal role in advocacy efforts, particularly in the enactment of the Sindh Protection of Journalists and Other Media Practitioners Act 2021 and the Protection of Journalists and Media Professionals Act 2021.
Role Summary: PPF seeks a Help Desk Coordinator to assist journalists and media professionals with understanding and utilizing the Sindh Protection of Journalists and Other Media Practitioners Act 2021 and the Protection of Journalists and Media Professionals Act 2021 for their safety. This role involves developing guidelines, managing inquiries, providing guidance on these laws, and participating in workshops and training sessions focused on journalist safety, offering insights on using these legal protections.
Key Responsibilities: Manage inquiries related to the Sindh Protection of Journalists and Other Media Practitioners Act 2021 and the Protection of Journalists and Media Professionals Act 2021, providing timely and accurate assistance. Develop and maintain resources to help journalists understand and navigate these laws. Participate in workshops and training sessions for journalists and media professionals focused on safety, providing insights on using the laws to ensure their protection. Collaborate with legal experts to stay informed on legal developments and ensure advice remains current and accurate. Work with advocacy teams to promote the help desk service within the journalist community. Maintain records of inquiries and feedback to continually improve the help desk service. What We Offer: Supportive and collaborative work environment. Opportunities for professional development. Meaningful impact in supporting and protecting journalists in Pakistan. Job Specification
Bachelor's degree in Law, Journalism, Media Studies, or a related field. A Master's degree or legal qualification is advantageous. Minimum of 3 years' experience in a support or advisory role, preferably within a legal, media, or non-profit environment. Excellent communication and interpersonal skills, with the ability to explain complex legal principles clearly. Strong organizational and problem-solving skills.
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Role Summary: PPF seeks a Help Desk Coordinator to assist journalists and media professionals with understanding and utilizing the Sindh Protection of Journalists and Other Media Practitioners Act 2021 and the Protection of Journalists and Media Professionals Act 2021 for their safety. This role involves developing guidelines, managing inquiries, providing guidance on these laws, and participating in workshops and training sessions focused on journalist safety, offering insights on using these legal protections.
Key Responsibilities: Manage inquiries related to the Sindh Protection of Journalists and Other Media Practitioners Act 2021 and the Protection of Journalists and Media Professionals Act 2021, providing timely and accurate assistance. Develop and maintain resources to help journalists understand and navigate these laws. Participate in workshops and training sessions for journalists and media professionals focused on safety, providing insights on using the laws to ensure their protection. Collaborate with legal experts to stay informed on legal developments and ensure advice remains current and accurate. Work with advocacy teams to promote the help desk service within the journalist community. Maintain records of inquiries and feedback to continually improve the help desk service. What We Offer: Supportive and collaborative work environment. Opportunities for professional development. Meaningful impact in supporting and protecting journalists in Pakistan. Job Specification
Bachelor's degree in Law, Journalism, Media Studies, or a related field. A Master's degree or legal qualification is advantageous. Minimum of 3 years' experience in a support or advisory role, preferably within a legal, media, or non-profit environment. Excellent communication and interpersonal skills, with the ability to explain complex legal principles clearly. Strong organizational and problem-solving skills.
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5
Help Desk Ticket Dispatcher (L1)
Lahore, Punjab
ICE Consulting - Managed IT & Cybersecurity for Life Sciences
Posted 5 days ago
Job Viewed
Job Description
Job Summary
The Help Desk Dispatcher plays a critical role in ensuring smooth and efficient IT service delivery. This position is the first point of contact for customer requests and is responsible for logging, validating, prioritizing, and dispatching tickets to the appropriate support teams. The dispatcher ensures clear communication, proper resource alignment, and adherence to SLAs, while providing exceptional customer service and maintaining operational efficiency.
Essential Duties & Responsibilities
Ticket Management
Serve as the first point of contact for incoming tickets via, email, and ticketing system Validate and log service requests with complete and accurate information Categorize, prioritize, and assign tickets to appropriate technical teams Monitor ticket queues and reassign or escalate requests to ensure SLA compliance Perform quality checks on tickets to ensure documentation accuracy and completeness
Operational Coordination
Track and balance workload across support teams, ensuring optimal resource utilization Proactively monitor technician availability and assign tickets based on skill set, workload, and urgency Assist with reporting by documenting metrics such as ticket volume, SLA adherence, and escalation trends
Administrative & Continuous Improvement
Follow standard operating procedures (SOPs) and contribute to process documentation updates Participate in daily standups and shift handovers to ensure smooth knowledge transfer Perform other duties as required by management
Requirements
Knowledge, Skills & Abilities
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Excellent verbal and written communication skills for customer and team interactions Strong problem-solving and decision-making skills to correctly prioritize and route tickets Basic knowledge of IT concepts (networks, servers, applications, end-user devices) Ability to remain calm and professional under pressure, particularly during high-severity incidents Proficiency in using ticketing/ITSM systems (ConnectWise) Strong customer service orientation with a focus on empathy, patience, and professionalism Attention to detail in documenting ticket activity and updating records accurately Ability to follow escalation procedures and think critically when determining urgency Familiarity with SLA/OLA tracking and performance metrics Proficient with Microsoft Office Suite and collaboration tools (Teams, Slack, Zoom)
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The Help Desk Dispatcher plays a critical role in ensuring smooth and efficient IT service delivery. This position is the first point of contact for customer requests and is responsible for logging, validating, prioritizing, and dispatching tickets to the appropriate support teams. The dispatcher ensures clear communication, proper resource alignment, and adherence to SLAs, while providing exceptional customer service and maintaining operational efficiency.
Essential Duties & Responsibilities
Ticket Management
Serve as the first point of contact for incoming tickets via, email, and ticketing system Validate and log service requests with complete and accurate information Categorize, prioritize, and assign tickets to appropriate technical teams Monitor ticket queues and reassign or escalate requests to ensure SLA compliance Perform quality checks on tickets to ensure documentation accuracy and completeness
Operational Coordination
Track and balance workload across support teams, ensuring optimal resource utilization Proactively monitor technician availability and assign tickets based on skill set, workload, and urgency Assist with reporting by documenting metrics such as ticket volume, SLA adherence, and escalation trends
Administrative & Continuous Improvement
Follow standard operating procedures (SOPs) and contribute to process documentation updates Participate in daily standups and shift handovers to ensure smooth knowledge transfer Perform other duties as required by management
Requirements
Knowledge, Skills & Abilities
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Excellent verbal and written communication skills for customer and team interactions Strong problem-solving and decision-making skills to correctly prioritize and route tickets Basic knowledge of IT concepts (networks, servers, applications, end-user devices) Ability to remain calm and professional under pressure, particularly during high-severity incidents Proficiency in using ticketing/ITSM systems (ConnectWise) Strong customer service orientation with a focus on empathy, patience, and professionalism Attention to detail in documenting ticket activity and updating records accurately Ability to follow escalation procedures and think critically when determining urgency Familiarity with SLA/OLA tracking and performance metrics Proficient with Microsoft Office Suite and collaboration tools (Teams, Slack, Zoom)
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Assistant Manager Help Desk IT
Punjab, Punjab
Riphah University
Posted 8 days ago
Job Viewed
Job Description
Provide first line systems support • Document all customer inquiries • Diagnose and attempt to resolve issues • Coordinate and clearly communicate issues to responsible parties • When necessary, consult with outside departments and vendors for resolutions • Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions • Use judgement in escalating unresolved issues to management • Maintain current working knowledge of systems supported Assist in server and network support projects, when applicable. • Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.
Job Specification
Four (4) years of directly relevant Information Technology Service Desk experience •Be able to solve and explain technical issues to a disparate range of technical and non-technical clients
Information Technology and Services - Rawalpindi, Pakistan
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Job Specification
Four (4) years of directly relevant Information Technology Service Desk experience •Be able to solve and explain technical issues to a disparate range of technical and non-technical clients
Information Technology and Services - Rawalpindi, Pakistan
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7
Jira ITSM Help Desk II
Lahore, Punjab
ITC WORLDWIDE
Posted 24 days ago
Job Viewed
Job Description
JIRA IT Help Desk - ACP120+
ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources.
As the primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.
ITC CORE VALUES
- Be Open: Be accessible, candid, collaborative and transparent in the work we do.
- Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
- Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
- Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
- Cultivate Belonging Embrace differences, foster equity, champion inclusion, and empower all.
Responsibilities
- Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
- Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
- Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
- Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
- Serve as the liaison between team members, client management, and company management.
- Develop processes and documentation for help desk procedures.
- Evaluate user satisfaction and service delivery processes to identify areas of improvement.
- Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
- Prepare reports on help desk metrics and present them to management to inform business decisions.
- Perform other duties as assigned.
We'll be a great match if you also have:
- Experience leading teams of technical IT staff
- Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
- Knowledge of IT hardware and software troubleshooting
- Knowledge of End user hardware software and operating systems
- Knowledge of industry standards surrounding help desk reporting
- Ability to analyze data and communicate metrics related to help desk
- Ability to communicate effectively in written and oral communications
- Ability to manage time and effectively delegate tickets based on priorities
- AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
- AZ-801: Configuring Windows Server Hybrid Advanced Services.
- AZ-500: Microsoft Azure Security Technologies; and,
- SC-200: Microsoft Security Operations Analyst; or
- SC-400: Microsoft Information Protection Administrator; and, also
- AZ-700: Designing and Implementing Microsoft Azure Networking Solutions
Required: PMP (PMI) | ITIL v4
Proci+ | CSAM
This advertiser has chosen not to accept applicants from your region.
8
IT Officer - Secondary Sales Help Desk
Raiwind, Punjab
Tapal Tea (Pvt.) Limited
Posted 24 days ago
Job Viewed
Job Description
IT Officer - Secondary Sales Help Desk
Tapal Tea (Pvt.) Limited, Pakistan
Tapal Tea (Pvt.) Limited, Pakistan
- Closely coordinate between Secondary Sales Corporate user & Regional Support team
- 2nd line support for Secondary Sales System Coordination point for Regional Support Team
- Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
- Ensure Backup & Maintenance activities at distributors
- Deployment, issue tracking & resolution management
- Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor
- Update all regional helpdesk for new functionality & control plans
- To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors .
- To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
- To track and monitor systems performance and to recommend improvement and enhancements for systems.
- To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.
- Deployment of SndPro at distributors.
- Software updates and new releases testing to ensure updated and bug-free software at distributors.
- Preparation of installation & user guides for new features/modules
- MIS operations and helpdesk support
Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
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9