326 Help Desk jobs in Pakistan

Provide first line systems support
• Document all customer inquiries
• Diagnose and attempt to resolve issues
• Coordinate and clearly communicate issues to responsible parties
• When necessary, consult with outside departments and vendors for resolutions
• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions
• Use judgement in escalating unresolved issues to management
• Maintain current working knowledge of systems supported
Assist in server and network support projects, when applicable.
• Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.

Four (4) years of directly relevant Information Technology Service Desk experience
•Be able to solve and explain technical issues to a disparate range of technical and non-technical clients

Information Technology and Services - Rawalpindi, Pakistan

Bachelor's degree in Law, Journalism, Media Studies, or a related field. A Master's degree or legal qualification is advantageous.

About Us:
Established in 1968, the Pakistan Press Foundation (PPF) is a non-profit organization dedicated to promoting press freedom, advocating for the rights of journalists, and improving journalistic standards across Pakistan. We are deeply committed to creating a safer environment for journalists, supporting investigative journalism, and ensuring the public's right to know through a free and independent press. PPF has played a pivotal role in advocacy efforts, particularly in the enactment of the Sindh Protection of Journalists and Other Media Practitioners Act 2021 and the Protection of Journalists and Media Professionals Act 2021.

Role Summary:
PPF seeks a Help Desk Coordinator to assist journalists and media professionals with understanding and utilizing the Sindh Protection of Journalists and Other Media Practitioners Act 2021 and the Protection of Journalists and Media Professionals Act 2021 for their safety. This role involves developing guidelines, managing inquiries, providing guidance on these laws, and participating in workshops and training sessions focused on journalist safety, offering insights on using these legal protections.

Key Responsibilities:

Manage inquiries related to the Sindh Protection of Journalists and Other Media Practitioners Act 2021 and the Protection of Journalists and Media Professionals Act 2021, providing timely and accurate assistance.

Develop and maintain resources to help journalists understand and navigate these laws.

Participate in workshops and training sessions for journalists and media professionals focused on safety, providing insights on using the laws to ensure their protection.

Collaborate with legal experts to stay informed on legal developments and ensure advice remains current and accurate.

Work with advocacy teams to promote the help desk service within the journalist community.

Maintain records of inquiries and feedback to continually improve the help desk service.
What We Offer:

Supportive and collaborative work environment.

Opportunities for professional development.

Meaningful impact in supporting and protecting journalists in Pakistan.

• Bachelor's degree in Law, Journalism, Media Studies, or a related field. A Master's degree or legal qualification is advantageous.
• Minimum of 3 years' experience in a support or advisory role, preferably within a legal, media, or non-profit environment.
• Excellent communication and interpersonal skills, with the ability to explain complex legal principles clearly.
• Strong organizational and problem-solving skills.

• Closely coordinate between Secondary Sales Corporate user & Regional Support team
• 2nd line support for Secondary Sales System Coordination point for Regional Support Team
• Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
• Ensure Backup & Maintenance activities at distributors
• Deployment, issue tracking & resolution management
• Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor
• Update all regional helpdesk for new functionality & control plans
• To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors .
• To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
• To track and monitor systems performance and to recommend improvement and enhancements for systems.
• To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.
• Deployment of SndPro at distributors.
• Software updates and new releases testing to ensure updated and bug-free software at distributors.
• Preparation of installation & user guides for new features/modules
• MIS operations and helpdesk support

Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.

We Are Hiring Experienced Inbound Customer Service Representatives (CSRs) / Taxi Dispatchers
Full-Time Basis. (Vacancies For Day & Night Shift)
Required experience in US/UK/Canadian-based Limo/taxi/cab Companies.

Job responsibilities include:

1. Answering Inbound calls.
2. Taking the airport and local taxi/limo bookings.
3. Booking over the phone, email, or online and inputting data accurately into the software provided by the clients.
4. Providing a price quotation to the customers.
5. Dealing with queries related to the company and bookings.
6. Creating a positive brand image in front of the customers.
7. Responding to client inquiries promptly and professionally.
8. Liaising with clients, colleagues & drivers, and always working for the best interest of the company.
9. Dispatching and distributing jobs on time and according to the company's procedure.
10. Punctual, reliable, and responsible as per shift requirements.
11. Organized execution of daily tasks assigned by the company.

Requirements for the job:

1. Fluent English speaking and writing skills are required.
2. A minimum of 6 months to 1 year of Call Centre experience.
3. People with previous experience in a Limo or taxicab Campaign will be preferred.
4. Excellent skills in Customer Management.
5. Decent know-how of Taxi booking software (Preferably Limo Anywhere, iCabbi, Autocab).
6. Ability to multi-task and a problem-solving approach.
7. Knowledge of Taxi/Limo dispatching.
8. Shift timings are rotating, and you are expected to work on a ROTA.
9. Agents will be trained for a minimum of 3 to 7 days; the training session could be extended subject to Trainer feedback and evaluation.
10. Highly competitive remuneration will be offered as per your experience and abilities.

Urgently required front desk agents/customer service representatives for our Gulberg, and DHA branches.

Locations: MM Alam Road, Liberty and DHA (Sector Z, phase 3)

WHO WE ARE:

We are a premium jewellery brand of Pakistan. We, Waseem Jewellers, has been in the business since 1952 and has been committed to provide above and beyond as well as extraordinary customer experience to our clientele.

We urgently require front desk agents/customer service representatives for our branches located at MM Alam Road, Liberty Market and DHA (sector Z, phase 3).

JD:

The duties are as follows (but are not limited to):

1. Greeting clients in person or via telephone.

2. Answering, screening and forwarding calls

3. Facilitating communication within the business.

4. Maintaining a clean and organized front desk area as well as the sales floor.

5. Other tasks as assigned by the management.

WHAT WE ARE LOOKING FOR:

We are seeking freshers having completed at least FA/FSc. Maximum age limit is 35. Training will be provided. The ideal candidates will be exhibitting excellent communication and intetpersonal skills, with strong organizational and multitasking abilities. They will also be fluent in Urdu and English.

Job schedule: Monday to Saturday, 12 PM to 9:30 PM (on site)

MM Alam Road: 2 candidates

Liberty Market: 2 candidates

DHA: 1 candidate.

Perks: lunch breaks, tea and prayer breaks, friendly and ethical work environment and staff, elegant and graceful uniform.

Package: 25k to 30k monthly

If interested, kindly forward your resumes

Beacon Excellence Academy (BEA) is seeking a Telemarketer with strong communication skills and a proven background in handling both inbound and outbound calls. The ideal candidate will play a key role in connecting with prospective students, providing course information, and assisting in the enrollment process.

Key Responsibilities:

• Manage daily inbound and outbound calls to prospective and existing students.
• Provide accurate information about our courses, timings, discounts, and enrollment procedures.
• Maintain a record of calls, leads, and follow-ups in the Excel system.
• Collaborate with the digital marketing team to align calling campaigns with online promotions.
• Handle inquiries and complaints professionally, ensuring a positive customer experience.

Requirements:

• Minimum 2 years of experience in telemarketing , including both inbound and outbound calling.
• Strong verbal communication skills in English and Urdu.
• Working hours: 1 PM to 9 PM
• Customer service experience in the educational sector is preferred.
• Experience as a telemarketer in an educational institute is preferred.
• Basic computer literacy in MS Office (Excel, Word) and familiarity with CRM tools is a plus.
• Ability to work in a target-driven environment .

Compensation:

This position offers a basic salary plus commission , with commission based on the number of successful student conversions.

• Inbound and outbound call handling
• Verbal communication (English and Urdu)
• Persuasive speaking and active listening
• Rapport building with potential clients

• Lead generation and conversion

• Meeting daily/weekly/monthly call and conversion targets

• Proficiency in MS Excel and Word

• Familiarity with CRM tools or lead tracking systems

• Following structured calling scripts and guidelines

Easy Solutions and Service Providers, Pakistan

Call center Agents Required on urgent bases

Night shift - location Lahore.

Candidates must read full job description before applying.

Full Job Description:

Do you want to make big bucks and build a robust career? If Yes, then this is the perfect opportunity for you. Telus Network is looking for talented Call Center Agents for their inbound /outdoor bound Sales and customer service operations for Telecom field .

Eligibility Criteria:

Command Over Spoken-English

Availability of Conveyance would be appreciated.

Motivated to work towards self-improvement.

· Have experienced in telecom industry

We are offering a Basic Salary up-to Rs.35,000 Plus uncapped commission.

Both Male and Female Candidates are encouraged to apply.

Timing: Night Shift (8:00pm-5:00am).

Our Clients are based in the US telecom industry

Comprehensive Product/Sales oriented training will be provided by Industry Experts.

Job Types: Full-time, Contract

Salary starting from 35 k as per your experience

Answer new and existing customer phone calls while following sales processes.

Consultative work with customers to close sales by gathering information, determining needs, and scheduling installation appointments.

Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.

Experience:

Minimum 0- 1 year experience preferred.

Skills:

Proven sales ability and closing skills.

Strong listening skills used to conduct a needs analysis.

Excellent problem solving and communication skills.

Ability to multi-task while speaking to prospects

Work load handler

Self motivated

Proven sales ability and closing skills.

Strong listening skills used to conduct a needs analysis.

Excellent problem solving and communication skills.

Ability to multi-task while speaking to prospects

Outsourcing/Offshoring - Lahore, Pakistan