671 Help Desk jobs in Pakistan

Company Description

Pyramids Global, LLC is a leading Medical Billing Company that provides Revenue Cycle Management (RCM) and Practice Management solutions for healthcare providers in the United States. Established in 2013, Pyramids Global has over 12 years of experience in optimizing RCM and streamlining medical billing processes for a range of clients, from solo practitioners to large multi-provider practices. Our services include front desk support, medical coding, billing, patient help desk services, and credentialing, all designed to enhance financial decision-making for our clients. We are committed to providing result-oriented management solutions to ensure the success of our clients.

Role Description

This is a full-time on-site role for a Patient Help Desk (PHD) representative located in Rawalpindi. The role requires handling patient inquiries through incoming calls, reviewing patient statements, and making outgoing calls to patients for missing information and balance reminders. The PHD representative will also be responsible for emailing itemized bills to patients upon request, ensuring thorough and accurate communication with patients to support our billing and RCM services.

Qualifications

• Technical Support, Help Desk Support, and Customer Support skills
• Experience in Troubleshooting and Desktop Computers
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Experience in the healthcare industry is a plus
• Bachelor's degree or relevant certification in a related field

Job Description:

We are seeking a proactive and technically skilled IT Support Executive to join our team. The ideal candidate will be responsible for ensuring smooth onboarding of new employees through timely IT equipment setup and support. This role includes handling Cisco networking equipment, providing Microsoft account support, and troubleshooting issues in key business software such as QuickBooks. A solid understanding of Microsoft environments and general IT infrastructure is essential.

Key Responsibilities:

Set up laptops, workstations, and IT equipment for new joiners.

Manage user accounts in Microsoft 365 (Outlook, Teams, OneDrive, etc.).

Troubleshoot software issues including QuickBooks, Microsoft Office, and other company tools.

Handle Cisco network equipment, including basic configuration and maintenance.

Ensure smooth connectivity and resolve any network or hardware-related issues.

Coordinate with external vendors for IT procurement or warranty services.

Maintain asset inventory of all IT hardware and software licenses.

Provide remote or on-site technical assistance to staff as needed.

Implement and support IT security best practices.

Assist in regular data backups and system updates.

Requirements & Qualifications:

Bachelor's degree in information technology, Computer Science, or related field.

1–3 years of experience in IT support or similar role.

Hands-on experience with Microsoft environments (Windows OS, Microsoft 365, Active Directory).

Familiarity with Cisco equipment (routers, switches, etc.) and basic networking principles.

Working knowledge of accounting or operational software like QuickBooks is a plus.

Good problem-solving and communication skills.

Ability to work independently and manage multiple tasks.

Skills:

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or CCNA.

Experience in a BPO or service-based organization.

Knowledge of remote desktop tools and IT ticketing systems.

Job Type: Full-time

Work Location: Remote

Sage Freight is seeking a
Help Desk Agent
to join our team in Lahore, Pakistan. This role is integral to ensuring smooth business operations by providing timely technical support to both our Pakistan-based employees and US-based staff. The successful candidate will first gain hands-on operational experience on the floor to understand our processes before fully transitioning into the help desk function.

Key Responsibilities
Technical Support & Repairs

• Diagnose and troubleshoot hardware and software issues for employees in Pakistan.
• Provide remote IT assistance to US-based staff.
• Repair or replace defective components such as docking station power supplies, cables, and peripherals.
• Assist with network connectivity issues and system configurations.

Internal Tools Support

• Provide technical support for in-house applications developed by Sage Freight.
• Gain a thorough understanding of Sage Freight's order and shipment management processes to offer informed assistance.
• Collaborate with the IT team to identify recurring issues and enhance system reliability.

Employee Assistance (Pakistan & US)

• Support US-based employees with troubleshooting requests, software installations, and access-related concerns.
• Communicate effectively across time zones to resolve IT issues promptly.

Operational Experience

• Work across different operational roles within the company to develop a comprehensive understanding of business functions.
• Leverage firsthand knowledge to improve IT support processes.

Assembly & Physical Tasks

• Assemble and set up desks, monitor mounts, racks, and other office equipment.
• Safely handle and transport equipment weighing up to 75 lbs (approximately 34 kg).

Qualifications

• Strong English communication skills (verbal and written) to support both local and US-based employees.
• Previous experience in a help desk, IT support, or troubleshooting role preferred.
• Ability to diagnose and resolve basic hardware and software issues.
• Willingness to learn and support proprietary in-house applications.
• Strong problem-solving skills with the ability to work independently.
• Capable of performing physically demanding tasks and handling equipment safely.

This is a
full-time, onsite role
based in
Lahore, Pakistan
, with working hours from
5:00 PM to 2:00 AM PKT (Monday to Friday) We might have rotating timings too.

Company Description

iSolveRCM is a healthcare revenue cycle management (RCM) company that helps medical practices, clinics, and healthcare organizations streamline their financial operations. The company focuses on medical billing, coding, credentialing, and revenue optimization to ensure providers maximize reimbursements while reducing administrative burdens. Services offered include end-to-end billing solutions, claim scrubbing, denial management, medical coding and compliance, provider credentialing, and practice management consulting. By optimizing workflows and integrating telehealth and EHR technologies, iSolveRCM aims to improve financial efficiency and patient care.

Role Description

This is a full-time on-site role for a Patient Help Desk Representative located in Islamabad. The Patient Help Desk Representative will be responsible for addressing patient inquiries, assisting with billing and insurance issues, and providing general support to ensure patients' needs are met. The representative will also handle appointment scheduling, maintain patient records, and collaborate with medical staff to improve the patient experience.

Qualifications

• Experience in patient support, including addressing inquiries and providing assistance with billing and insurance issues
• Skills in appointment scheduling and maintaining patient records
• Excellent communication and interpersonal skills, with the ability to work collaboratively with medical staff
• Strong organizational and multitasking abilities
• Proficiency in using healthcare information systems and basic computer applications
• Customer service experience in a healthcare setting is a plus
• Ability to work on-site in Islamabad

The candidate must have reasonable work experience in basic installation and trouble shooting of software and hardware, networking, remote problem-solving and rectification of emails related issues.

Location : SMCHS ,Karachi Sindh

Job Type: Full-time

Work Location: In person

We are looking for enthusiastic and customer-focused individuals to join our Patient Help Desk (PHD) team. The PHD Associate will be the first point of contact for patients, assisting them with billing inquiries, account details, payment support, and insurance-related queries.

Key Responsibilities:

• Handle inbound and outbound calls from patients regarding billing and payment inquiries.
• Assist patients in understanding their statements, balances, insurance coverage, and payment options.
• Provide accurate information regarding claims status, denials, and outstanding amounts.
• Document all patient interactions in the system with accuracy and professionalism.
• Escalate complex issues to senior associates or supervisors where necessary.
• Ensure patient satisfaction by delivering courteous and empathetic support.
• Maintain confidentiality and comply with HIPAA and organizational policies.

Requirements:

• Bachelor's degree / Intermediate (minimum qualification).
• Minimum 1 .5 years of relevant experience.
• Strong communication skills (verbal and written) in English.
• Basic computer literacy and ability to work with billing software/CRM systems.
• Good problem-solving and active listening skills.
• Ability to work in evening/night shifts as per US healthcare process requirements.

What We Offer:

• Competitive salary package with performance-based incentives.
• Comprehensive training program on medical billing and patient handling.
• Growth and career development opportunities within the RCM domain.
• Health and wellness initiatives by the organization.
• Friendly and supportive work environment.

Job Type: Full-time

Job Type: Full-time

Work Location: In person

Our software house is looking for an experienced IT expert for admin and Tech support.

Job is night shift 8 hours Mon to Sat from 8pm to 5am

fluency is required in written and spoken English and expert level skills and understanding of current technologies being used in industry.

Applicant who has experience in cybersecurity and networking is preferable.

Call center agent who are fluent in English and have good knowledge and experience in Microsoft Office are encouraged to apply.

Required education MBA or Masters in Computer Science

Interns are welcome to apply for remote positions with reliable internet. Note all Intern mention in the job letter as "applying as an intern position" for consideration.

Job Type: Full-time

Pay: Rs40, Rs60,000.00 per month

Work Location: In person

ob Type: Full-Time

Location: Wapda Town, Lahore (Onsite)

About the Role

We are hiring energetic and motivated Customer Service & Sales Representatives for our USA-based business operations. The ideal candidates will handle inbound/outbound calls, assist customers, and contribute to achieving sales targets.

Shift & Schedule

• Rotational Shifts (Morning / Evening / Night)
• 1 Day Off per Week

Salary Range

• PKR 65,000 – 75,000 (based on experience and performance)

Key Responsibilities

• Handle customer calls, emails, and chats professionally.
• Provide accurate information about products/services.
• Build rapport with customers to create a positive experience.
• Identify customer needs and recommend suitable solutions.
• Meet sales targets and performance metrics.
• Maintain accurate records of customer interactions.

Requirements

• Previous experience in Customer Service / Sales / Call Center roles preferred.
• Excellent English communication skills (verbal & written).
• Strong listening and problem-solving skills.
• Ability to work on rotational shifts including night shifts.
• Self-motivated with a positive attitude.

Preferred Qualifications

• Experience working with USA-based clients/customers.
• Knowledge of CRM systems and call center software.

Benefits

• Competitive salary package (PKR 65,000 – 75,000).
• 1 day off per week.
• Growth and career development opportunities.
• Friendly and supportive work environment.

How to Apply:

Interested candidates are encouraged to submit their resume with updated contact details.

Job Type: Full-time

Pay: Rs65, Rs75,000.00 per month

Work Location: In person

is thrilled to invite you to our Job Fair at our North Nazimabad Branch, where we'll be conducting WALK-IN INTERVIEWS for the following position:

Position:

Customer Service & Matchmaking Officer

Location: North Nazimabad Branch

Eligibility Criteria:

• Open to both males and females
• Formal attire is mandatory
• Basic computer skills are required
• Must bring an updated CV
• Age: 24+
• Minimum 2 years of experience in marketing or a related field

Interview Schedule:

Wednesday, 22nd October

Timing: 9:00 AM – 12:00 PM

Before You Attend:

Please review our career page for more details:

Don't miss this opportunity to become part of a dynamic and growing team at

We look forward to meeting passionate and talented professionals like you.

Regards,

Team HR –

Job Type: Full-time

Pay: Rs75, Rs150,000.00 per month

Work Location: In person