126 Help Desk Analyst jobs in Pakistan

Application Support Analyst

Sindh, Sindh Contour Software

Posted 1 day ago

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Job Description

Join to apply for the Application Support Analyst role at Contour Software .

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are part of a global enterprise software conglomerate, ranked among the top 10 software companies worldwide, with employees and customers in over 100 countries. We offer a broad portfolio of market-leading enterprise solutions across more than 100 industry domains, providing an ideal environment for building long-term careers.

Starting as an R&D & Accounting back-office, we have evolved into a full-service Global Centre serving all functions and departments at divisional and corporate levels. Our employees in Karachi, Lahore, and Islamabad support CSI divisions worldwide, from Sydney to Vancouver. With our continued growth, we are just getting started!

The Division

Kinetic Solutions, part of Constellation Software Inc.'s Volaris group, provides comprehensive ERP software solutions for student accommodation, conference, and event management to higher education institutions, venues, and conference centers. Headquartered in Milton Keynes, UK, with offices in Boston and Auckland, we serve over 260 customers across the UK, US, Canada, Ireland, Sweden, and Australia.

We are more than just a software provider; we are a movement leading transformation in the higher education sector. Supporting over 80% of UK and Irish universities, 40 North American universities, and notable venues, we are committed to personal development and career growth. Our mission is to connect, inspire, and elevate every experience, driven by over 20% organic growth.

Division Profile:

The Position

Kinetic Solutions is seeking an Application Support Analyst to support ERP solutions for events management and student accommodation. The role is based in Karachi, working as part of the resource center, supporting the Kinetic CS/Maintenance Department.

  • Hands-on client/customer support to enhance Kinetic's business applications, with experience in C#, HTML, JavaScript, CSS, and SQL Server database programming.

Why This Role Matters

  • Our customers provide ongoing feedback and industry innovations, leading to frequent software updates. The Support Analyst ensures customers have access to the latest software versions, enabling efficient and effective operations.

Your Role & Responsibilities

  • Resolve logged support calls within SLA targets (95%)
  • Manage client support requirements independently based on priority
  • Escalate tickets appropriately and support high-priority incidents
  • Maintain accurate client records in CRM and access portals
  • Identify and escalate potential SLA breaches
  • Communicate risks with Project and Customer Experience Managers
  • Provide professional communication to clients across channels
  • Analyze ticket trends and collaborate with product teams
  • Mentor junior analysts and contribute to knowledge base documentation
  • Demonstrate advanced product knowledge

Qualifications & Skills

  • Bachelor's degree or technical certification
  • Minimum 3 years of software support experience
  • Database programming expertise, especially SQL Server
  • Experience with enterprise applications is a plus
  • Detail-oriented, efficient, and well-documented work style
  • Time management and multitasking skills
  • Proactive participation in team discussions and initiative-taking
  • Experience with remote access tools and understanding of client/server environments
  • Knowledge of Azure is advantageous

Workshift Timing

  • 9 AM to 5 PM UK Time (2 PM to 11 PM Pakistan Time)

Benefits

  • Competitive salary and comprehensive benefits including medical, provident fund, bonuses, internet subsidy, conveyance allowance, profit sharing, life benefits, childcare, meals, professional development, recreation, training, and leave encashment.

Note: We are committed to diversity and inclusion, providing accommodations for individuals with special needs. Qualified candidates with disabilities are encouraged to apply and seek assistance if needed.

Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Information Technology
Industries
  • IT Services and Consulting
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IT Support Analyst

Lahore, Punjab WPP

Posted 4 days ago

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Job Description

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

As an IT Support Analyst, you will play a key role in supporting our employees, agencies, and clients with reliable, modern technology solutions. You’ll be part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive our transition to cloud-based services and digital experiences.

What you'll be doing:

  • Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
  • Provide remote support to regional offices as needed
  • Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
  • Build strong relationships with business users, understanding their needs and delivering tailored support
  • Champion a customer-focused approach, empowering end users to make the most of technology tools
  • Educate users on IT services, policies, and best practices
  • Accurately log all IT engagements in the ticketing system for reporting and performance tracking
  • Manage onboarding and offboarding processes, including account administration and asset management
  • Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
  • Maintain security protocols and monitor third-party engagements
  • Escalate complex issues to Infrastructure or Management teams when required
  • Support user and office relocations, hardware/software deployments, and warranty replacements
  • Manage IT asset procurement, inventory, and lifecycle
  • Contribute to the Service Desk knowledge base and documentation
  • Collaborate with global IT functions to implement standards and support local business needs
  • Facilitate infrastructure refreshes and basic device troubleshooting
  • Support software licensing reviews and compliance activities
  • Be available for occasional out-of-hours support
  • Perform other duties as required

What you'll need:

  • 3–5 years’ experience in IT help desk or deskside support roles
  • This is a 100% on-site role; you must be able to work from one of our designated office locations
  • Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
  • Excellent problem-solving skills and a proactive, can-do attitude
  • Empathy and effective communication skills with diverse end users
  • Ability to build trust-based relationships and collaborate across teams
  • Strong written and verbal English communication skills (advanced level required)
  • Effective time management and prioritization abilities
  • Professional, approachable demeanour under pressure

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice ( for more information on how we process the information you provide.

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Integration Support Analyst

Sindh, Sindh EWS Group

Posted 4 days ago

Job Viewed

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Job Description

Customer Support Analyst (FrontEnd)

Apply locations PER - Karachi, PK time type Full time posted on Posted 2 Days Ago job requisition id R42223

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.

The Position:
We are seeking an enthusiastic, career-oriented Customer Support Analyst for our ClubHouse Online Product who is passionate about providing excellent service with a strong customer focus and a background in web-based products and services. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support. This position will be based at our Contour Karachi Office.

Primary Responsibilities:

  1. Customer Support & Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
  2. Product Knowledge & Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively. Listen and serve as primary Support liaison between Clients and Jonas Web Products.
  3. Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.
  4. Documentation & Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
  5. Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
  6. Event & Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.
  7. Monitor & Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback.

Exciting Benefits we offer:

  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan (Tenured Employees Only)
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Application Support Analyst

Sindh, Sindh EWS Group

Posted 6 days ago

Job Viewed

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Job Description

Application Support Analyst page is loaded

Application Support Analyst

Apply locations PER - Karachi, PK time type Full time posted on Posted Yesterday job requisition id R43904

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

The Division
Constellation Home Builder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. It is North America's fastest growing and most successful provider of fully integrated construction information management solutions for homebuilders.

Key Responsibilities:

  • Client Communication & Support : Serve as the primary point of contact for clients, ensuring a focus on customer satisfaction, building strong relationships, and delivering timely support.
  • Issue Resolution : Troubleshoot and resolve issues related to user knowledge, software configuration, installation, and technical errors.
  • Service Level Compliance : Meet defined service level agreements (SLAs) for problem resolution and escalate unresolved issues to the appropriate internal or external team members.
  • Collaboration & Team Participation : Actively participate in team meetings and contribute to collaborative discussions.
  • Product Training & Knowledge Development : Participate in CHS product training sessions and ensure continuous personal and professional development.
  • Problem-Solving & Service Enhancement : Offer valuable recommendations to improve customer support processes, address ongoing issues, and enhance overall service quality.
  • Documentation : Develop and maintain a comprehensive set of FAQs and troubleshooting documentation for internal use and client support.

Required Skills & Qualifications:

  • Educational Background : University degree or relevant qualification
  • Experience :
    • 5+ years of Experience in software support is highly desirable, especially in working with international clients.
    • Familiarity with the residential/commercial construction industry, property management, real estate management practices.
  • Technical Proficiency : Proficient in MS Windows applications; experience with ERP systems is a plus. Basic Understanding of Accounting would be considered an Asset.
  • Communication Skills : Exceptional verbal and written communication skills, with the ability to engage and assist clients at all levels effectively.
  • Customer-Centric : Strong desire to help customers and resolve their issues in a timely and efficient manner.
  • Analytical Thinking : Ability to analyze and troubleshoot complex customer issues, finding solutions with minimal supervision.
  • Adaptability & Team Spirit : A positive team-oriented attitude, with the ability to thrive in a fast-paced, evolving environment and manage conflicting demands efficiently.

Work Schedule:

  • Regular Hours : Monday to Friday, 9 AM to 6 PM EST (6 PM to 3 AM Pakistan Standard Time).
  • Weekend Availability : Willingness to work weekends when required, ensuring that support services are delivered consistently.

Exciting Benefits we offer:

  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan (Tenured Employees Only)
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

IT Support Analyst

Sindh, Sindh WPP

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the IT Support Analyst role at WPP

Join to apply for the IT Support Analyst role at WPP

Get AI-powered advice on this job and more exclusive features.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

As an IT Support Analyst, you will play a key role in supporting our employees, agencies, and clients with reliable, modern technology solutions. You’ll be part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive our transition to cloud-based services and digital experiences.

What you'll be doing:

  • Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
  • Provide remote support to regional offices as needed
  • Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
  • Build strong relationships with business users, understanding their needs and delivering tailored support
  • Champion a customer-focused approach, empowering end users to make the most of technology tools
  • Educate users on IT services, policies, and best practices
  • Accurately log all IT engagements in the ticketing system for reporting and performance tracking
  • Manage onboarding and offboarding processes, including account administration and asset management
  • Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
  • Maintain security protocols and monitor third-party engagements
  • Escalate complex issues to Infrastructure or Management teams when required
  • Support user and office relocations, hardware/software deployments, and warranty replacements
  • Manage IT asset procurement, inventory, and lifecycle
  • Contribute to the Service Desk knowledge base and documentation
  • Collaborate with global IT functions to implement standards and support local business needs
  • Facilitate infrastructure refreshes and basic device troubleshooting
  • Support software licensing reviews and compliance activities
  • Be available for occasional out-of-hours support
  • Perform other duties as required

What you'll need:

  • 3–5 years’ experience in IT help desk or deskside support roles
  • This is a 100% on-site role; you must be able to work from one of our designated office locations
  • Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
  • Excellent problem-solving skills and a proactive, can-do attitude
  • Empathy and effective communication skills with diverse end users
  • Ability to build trust-based relationships and collaborate across teams
  • Strong written and verbal English communication skills (advanced level required)
  • Effective time management and prioritization abilities
  • Professional, approachable demeanour under pressure

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice ( for more information on how we process the information you provide.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Advertising Services

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Application Support Analyst

Lahore, Punjab Gtradecenter

Posted 6 days ago

Job Viewed

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Job Description

Application Support Analyst Contour Software (PVT) Ltd Lahore, Punjab, Pakistan
Start Date: 12/23/2020

We are looking to hire Application Support Analysts (L2), with exceptional communication skills - both verbal and written. The individual will be responsible for providing technical telephone applications support to our customers. This will involve answering complex questions on the function and usage of our products, troubleshooting, and resolving issues with the software, and making the necessary configuration changes to ensure products continue to meet our customers' needs.

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Integration Support Analyst

Sindh, Sindh Contour Software

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Integration Support Analyst role at Contour Software

Join to apply for the Integration Support Analyst role at Contour Software

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.

Division Link: Position

We are seeking an enthusiastic, career-oriented Integrations Support Analyst for our ClubHouse Online Product who is passionate about providing excellent service with a strong customer focus and a background in web-based products and services. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support. This position will be based at our Contour Karachi Office .

Primary Responsibilities

  • Customer Support & Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
  • Product Knowledge & Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively. Listen and serve as primary Support liaison between Clients and Jonas Web Products.
  • Documentation & Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
  • Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
  • Time Management & Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.
  • Team Communication & Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.

Skills & Qualifications

  • Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.
  • Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
  • Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office. Experience with HTML and Content Management Systems (CMS) an asset, Previous experience in Mobile Application Support is essential.
  • Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.
  • Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.
  • Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.
  • Adaptability & Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.
  • Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients. Windows, iOS and Android troubleshooting experience is essential.
  • Windows Infrastructure: Experience with Windows Servers and Windows Services.
  • Security & Networking: Configuration of Firewalls, IP address management, and port accessibility.
  • Authentication & Encryption: Implementation of Single Sign-On (SSO) and Transport Layer Security (TLS).
  • Email Deliverability & Compliance: Ensuring proper email configuration, including DKIM, DMARC, and SPF records.
  • Data Synchronization & Consistency: Resolving discrepancies between online data and back-office systems.
  • Database Connectivity: Troubleshooting SQL connection errors and ensuring database integrity.
  • Regulatory Compliance: Adhering to PCI (Payment Card Industry) standards for security.
  • Web Services & Hosting: Managing IIS (Internet Information Services) configurations and deployments.
  • Network Infrastructure: Addressing connectivity issues and optimizing network performance.

Educational & Technical Requirements

  • Education: Minimum Bachelor’s degree in Computer Science or related field.
  • Experience: 1-2 years of experience in a technical support or customer service environment.
  • Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.

What You’ll Bring

  • Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.
  • Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.
  • Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.
  • Professionalism & Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.

Workshift (Job Timings)

  • Shift Hours:
    • Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
    • Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
  • Weekend Availability: Must be willing to work on weekends when required.
  • After Hours Support: Willingness to provide support outside standard business hours as needed.
Exciting Benefits We Offer

  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan (Tenured Employees Only)
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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Research & Support Analyst

Lahore, Punjab Premier LLC

Posted 20 days ago

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Job Description

We are seeking a Research & Support Analyst to join our team. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail. We are looking for an individual with experience in record keeping, timesheet and data entry.

Key Responsibilities
  • Carrier company invoices are reviewed in detail.
  • Collect the relevant information, such as BOL number, Pro Numbers, Consignee, and consigner.
  • Process them within the client-directed transaction time.
  • Mark them and assign notations as per each job description.
  • Currently working with over 200+ CASS clients and carriers.
  • Learning the procedures and keeping up to date with fresh product knowledge.
Skills & Abilities
  • Typing: 30-40 WPM
  • Excellent presentation and communication skills regarding technical and non-technical concepts.
  • Strong initiative and self-awareness – a flexible team player.
  • Creative thinker.
  • Demonstrated strength in employee communication.
  • Program planning and facilitation experience.
  • Experience driving engagement, and building and implementing related programs.
Requirements
  • Minimum graduate from a recognized university.
  • Previous experience in the BPO industry.
  • Minimum of 2+ years of experience with data handling and invoice reading capabilities.
  • Strong computer skills including Excel are required. Must be comfortable using filters and tables in Excel.
  • Self-starter and comfortable working in a fast-paced dynamic environment.
  • Strong attention to detail, adaptability, and being very organized.
  • Must have excellent communication, strong interpersonal and problem-solving skills, with the ability to build friendly and collaborative working relationships with clients and colleagues.
  • Must be fluent in English both oral and written.
  • Preferable experience with US Clients.
What We Offer
  • Market Competitive Salary
  • Career Growth
  • Learning & Development
  • Provident Fund
  • EOBI
  • Paid Leaves
  • Life Insurance

Location: NASTP, Lahore
Timing: 05:30am – 02:30pm

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Research & Support Analyst

Lahore, Punjab Premier LLC

Posted 21 days ago

Job Viewed

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Job Description

We are seeking a Research & Support Analyst to join our team. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail. We are looking for an individual with experience in record keeping, timesheet and data entry. Key Responsibilities

Carrier company invoices are reviewed in detail. Collect the relevant information, such as BOL number, Pro Numbers, Consignee, and consigner. Process them within the client-directed transaction time. Mark them and assign notations as per each job description. Currently working with over 200+ CASS clients and carriers. Learning the procedures and keeping up to date with fresh product knowledge. Skills & Abilities

Typing: 30-40 WPM Excellent presentation and communication skills regarding technical and non-technical concepts. Strong initiative and self-awareness – a flexible team player. Creative thinker. Demonstrated strength in employee communication. Program planning and facilitation experience. Experience driving engagement, and building and implementing related programs. Requirements

Minimum graduate from a recognized university. Previous experience in the BPO industry. Minimum of 2+ years of experience with data handling and invoice reading capabilities. Strong computer skills including Excel are required. Must be comfortable using filters and tables in Excel. Self-starter and comfortable working in a fast-paced dynamic environment. Strong attention to detail, adaptability, and being very organized. Must have excellent communication, strong interpersonal and problem-solving skills, with the ability to build friendly and collaborative working relationships with clients and colleagues. Must be fluent in English both oral and written. Preferable experience with US Clients. What We Offer

Market Competitive Salary Career Growth Learning & Development Provident Fund EOBI Paid Leaves Life Insurance Location:

NASTP, Lahore Timing:

05:30am – 02:30pm

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Application Support Analyst (Accounting)

Sindh, Sindh EWS Group

Posted 6 days ago

Job Viewed

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Job Description

Application Support Analyst (Accounting) page is loadedApplication Support Analyst (Accounting) Apply locations PER - Karachi, PK time type Full time posted on Posted Today job requisition id R45261

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

THE DIVISION
Constellation Home Builder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. It is North America's fastest growing and most successful provider of fully integrated construction information management solutions for homebuilders.
Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software ( We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization.

THE POSITION
We are looking to hire an Application Support Analyst, with good Accounting/Bookkeeping skills with exceptional verbal and written communication skills, successful candidate would work from the Contour-Karachi office.

RESPONSIBILITIES

  • Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management

  • Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.

  • Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team

  • Attends and participates in Team meetings

  • Attends CHS product training, as required

  • Makes recommendations to address problems, improve service and provide improved support

  • Develops frequently asked questions (FAQ) documentation

REQUIRED SKILLS

  • University degree in Accounting or related fields

  • Some Experience of working on software support would be an asset (preferably with international customers)

  • Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices

  • Proficient in MS Windows applications

  • Excellent communication skills with clients at all levels

  • An aptitude for caring for Customers

  • Must have the analytical ability to resolve customer issues

  • Comfortable managing conflicting demands

  • Excellent interpersonal skills (verbal and written)

  • Positive team attitude and ability to adapt to a fast-pace environment

Work Timings :

  • Willing to work weekends (If Needed)

  • Monday to Friday 8 AM to 5 PM EST (5 PM to 2 AM Pakistan Standard Time)

Exciting Benefits we offer:

  • Market-leading Salary

  • Medical Coverage – Self & Dependents

  • Parents Medical Coverage

  • Provident Fund

  • Employee Performance-based bonuses

  • Home Internet Subsidy

  • Conveyance Allowance

  • Profit Sharing Plan (Tenured Employees Only)

  • Life Benefit

  • Child Care Facility

  • Company Provided Lunch/Dinner

  • Professional Development Budget

  • Recreational area for in-house games

  • Sporadic On-shore training opportunities

  • Friendly work environment

  • Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Similar Jobs (3) Application Support Analyst locations PER - Karachi, PK time type Full time posted on Posted 30+ Days AgoCustomer Support Analyst (L1) locations PER - Karachi, PK time type Full time posted on Posted 30+ Days AgoCustomer Support Agent locations 2 Locations time type Full time posted on Posted 22 Days Ago

As a subsidiary of CSI, Contour Software serves as a dedicated Global Centre, currently housing employees and teams for more than 150 Divisional and Corporate departments. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses, as well as public institutions, globally!

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