19 Troubleshooting jobs in Islamabad

EyeCure Soft is looking for a detail oriented and technically skilled Technical Support Officer to join our team and help us ensure an excellent user experience for our customers.

Role

As a Technical Support Officer, you will be the first line of support for clients facing software-related issues. You will provide troubleshooting, technical guidance, and problem resolution to end users, while collaborating with internal teams to improve product performance and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries.
• Troubleshoot software problems and provide clear, step-by-step solutions.
• Document technical issues, resolutions, and customer interactions.
• Assist in onboarding new clients by providing training and support materials.
• Test software updates and provide feedback before release.

Requirements

• DAE /Bachelor’s degree in Information Technology, or related field.
• 1–3 years of experience in a technical support or helpdesk role.
• Excellent communication and problem-solving skills.

• Familiarity with Windows and web-based applications.
• Ability to grasp new software tools and platforms quickly.
• Basic understanding of databases, networking, Windows installation & trouble shoot

We are seeking a dedicated and dynamic Technical Support Representative (TSR) to join our team at Decimal Solution. As a TSR, you will be responsible for providing exceptional technical support to our clients during US Eastern Time Zone hours.

1. Keep track of newly acquired vehicles and ensure their timely addition to the system, accurately reflecting their location.
2. Coordinate with the American team to streamline the flow of inventory from procurement to sale, ensuring smooth operations.
3. Ensure that every vehicle in the system is processed promptly, maintaining accurate and up-to-date records of active inventory.
4. Track each vehicle in the system according to its original status, ensuring transparency and efficiency in inventory management.
5. Manage listings of vehicles on different platforms, optimizing visibility and reach for potential buyers.

1. Intermediate (F.Sc) or higher education level.
2. Basic knowledge of Microsoft Office and internet usage.
3. Proficiency in English language, both written and verbal.
4. Strong communication and problem-solving skills.
5. Ability to work efficiently and effectively in a fast-paced environment.
6. Presentable personality with a customer-centric approach.

Location: Information Technology and Services - Islamabad, Pakistan

Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.

The ideal candidate will have excellent problem-solving skills, a strong passion for customer service, and a solid understanding of hardware and software troubleshooting. The role requires effective communication skills and the ability to work well in a team-oriented, fast-paced environment.

• Provide Technical Support to the internal users via phone call, email and in-person
• Diagnose and troubleshoot hardware, software, network, and IT system issues on desktops, laptops, and other devices.
• Install, configure, and maintain new computer hardware, operating systems, and software applications.
• Document IT processes and procedures.
• Ensure high standards of customer service and clear communication with users.
• Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems.
• Monitor and maintain the health and performance of IT systems
• Research and stay updated on emerging technologies

• Bachelor's degree in computer science, Information Technology, or related field
• Minimum 1 - 2 years of experience in Technical Support
• Strong knowledge of computer systems and technologies
• Experience with troubleshooting hardware and software issues
• Capable of creating a root cause analysis on issues
• Excellent and effective customer service and communication skills
• Experience as an IT support in a call center or something similar
• Ability to prioritize and manage multiple tasks
• Capable of task management and customer handling
• Available to work onsite and remotely.

The Lead Technical Support Engineer is a senior subject matter expert responsible for providing complex technical support for a range of products and services. As an L4 support engineer, the Lead Technical Support Engineer is the go-to individual for troubleshooting complex issues or product-level bugs that technical support engineers cannot resolve.

In addition to managing, tracking, diagnosing, and troubleshooting high-level cases for Technical Support Engineers, the Lead Technical Support Engineer also provides leadership to the technical support team. This includes mentoring, training, and coaching other technical support engineers, helping them to develop their skills and expertise.

One of the key responsibilities of the Lead Technical Support Engineer is to collaborate with engineering teams across the company, including product development, quality assurance, and Backend teams, to identify and address technical issues that are affecting customers.

The Lead Technical Support Engineer is also responsible for driving continuous improvement in the technical support process. This includes identifying and analyzing trends in customer issues, creating and implementing new support processes and procedures, and working closely with the Technical Lead to ensure that technical support is aligned with the company's overall strategy and goals.

What You’ll Do



Must have a deep understanding of the product, be able to analyze and diagnose complex issues, and provide solutions that minimize user disruption.
Identify and resolve complex technical issues as well as product-level limitations that cannot be resolved by Technical support engineers.
Responsible for creating and maintaining technical documentation for internal and external use. They must ensure that documentation is up-to-date, accurate, and easy to understand.
Work closely with cross-department teams, such as product development, quality assurance, and backend engineering teams, to identify and address technical issues that are affecting customers.
Must have excellent communication and collaboration skills to work effectively with different teams.
Provide leadership and mentoring to Technical Support Engineers. They must share their knowledge and expertise to help other team members improve their technical skills.
Responsible for identifying opportunities for process improvement and driving changes to improve the efficiency and effectiveness of technical support. They must have a continuous improvement mindset and be able to work collaboratively with different teams to implement process changes.
Required to participate in on-call support rotations to provide 24/7 support to incoming escalations during business hours as well as after hours. They must be available to respond to urgent support requests and be able to resolve issues promptly.



What We’re Looking For



Minimum 3-year tenure in Technical Support | Customer Support
Must have a good understanding of SQL, and API
Should have a basic knowledge of one of the coding languages
Respond to customer inquiries and issues: Provide timely and accurate responses to customer inquiries and issues via phone, email, or chat.
Diagnose and troubleshoot technical issues: Use technical knowledge and analytical skills to diagnose and troubleshoot technical issues. Identify root causes of problems and develop effective solutions to address them.
Escalate issues as needed: When an issue cannot be resolved at the Technical Support level, escalate the issue to the appropriate team or personnel. Provide detailed information about the issue and steps taken to resolve it.
Document technical issues and solutions: Maintain detailed records of customer inquiries, issues, and solutions in a ticketing system or other databases. Ensure that information is accurate, up-to-date, and easily accessible to other team members.
Collaborate with cross-functional teams: Work closely with other teams, such as Tier 1 support, engineering, and product management, to resolve complex issues and improve customer support processes.
Contribute to knowledge management: Develop and update knowledge base articles, FAQs, and other support materials to help customers resolve common issues independently.
Provide excellent customer service: Maintain a positive and professional attitude while providing customer support. Strive to exceed customer expectations and provide a high level of customer satisfaction.
Participate in on-call rotation: Be available to provide technical support during off-hours, weekends, and holidays as part of an on-call rotation schedule.
These responsibilities require excellent communication and problem-solving skills, technical knowledge and analytical skills, attention to detail, and the ability to work well in a team-oriented environment.

Degree/Diploma in Computer Science, Engineering or related field

• Great organizational and interpersonal skills
• Someone who is flexible and proactive
• Creative mindset, problem solver, service oriented and self-learning skills
• Innovative attitude, stress resistant, team player, flexible
• Previous industry experience in 24 x 7?Network Operation Center or call Center
• Working hours are from 6 PM-2 AM Pacific Time zone on Monday, Tuesday, and Wednesday , Thursday and Friday are off, then we continue on Saturday-Sunday from 9AM-6 PM

Job Description:

• Identifies, investigates and resolves users' problems with computer software and hardware
• Deliver service and support to end-users using and operating automated call distribution phone software and emails and troubleshoot issues.
• Proactively monitor and respond to events, error conditions and threshold events in network monitoring system and troubleshoot events
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Follow standard processes and procedures
• Identify and troubleshoot issues per Client specifications
• Redirect problems to appropriate resource
• Accurately process and record call transactions using a computer and designated tracking software
• Stay current with system information, changes, and updates

Job requirements:

• Excellent written and oral English skills
• Excellent technical, diagnostic, and troubleshooting skills
• Being capable to manage between 20-30 inbound calls per shift and troubleshoot technical issues
• Working knowledge of Microsoft Office (MS Work, Excel etc), Adobe PDF and other basic business productivity software
• Working knowledge of IT system fundamentals and system management tasks
• Working knowledge of networking principles and operating systems
• Ability to clearly document and articulate technical issues in English
• Must be reliable and dependable, self-motivated and demonstrate a willingness to learn
• Ability to work closely with peers and other teams

Join to apply for the Technical Support Engineer (German-Speaking) role at Ähdus Technology GmbH .

Job Title: Technical Support Engineer (German-Speaking)

Department: Customer Support

Location: Islamabad, Pakistan (Onsite or Hybrid)

Job Type: Full-Time

We are seeking a German-speaking Technical Support Engineer to join our support team in Islamabad . You will assist global customers with resolving technical issues related to web infrastructure , Linux servers , network security , CDN , and Web Application Firewalls (WAF) . Your role is to be the first point of contact, providing timely and effective technical solutions and ensuring excellent customer service.

• Provide Tier 1 technical support via email and ticketing systems in German and English
• Troubleshoot issues related to Linux, networking, firewalls, CDN, and WAF
• Guide customers through system configuration, usage, and optimization
• Collaborate with Tier 2/3 teams to escalate complex issues
• Document known issues and solutions; create support content
• Maintain professional communication and high customer satisfaction

• Minimum 2 years in technical support, IT helpdesk, or network/system administration
• Good understanding of Linux, HTTP/HTTPS, web infrastructure, and basic network security
• Ability to work independently and solve problems systematically
• Strong English communication skills (written & spoken)
• Basic to intermediate German skills (B1 or higher preferred)

• Experience with CDNs, cloud platforms, or cybersecurity tools
• Experience with customer service platforms like Zendesk, Jira, or Freshdesk
• Knowledge of DDoS protection, SSL, and web performance tools

• Work with a global customer base and advanced web security products
• Supportive team environment in Islamabad
• Competitive salary and benefits
• Career growth in network and cloud security

This job posting appears active; no indications of expiration are present.

Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.

The ideal candidate will have excellent problem-solving skills, a strong passion for customer service, and a solid understanding of hardware and software troubleshooting. The role requires effective communication skills and the ability to work well in a team-oriented, fast-paced environment.

• Provide Technical Support to the internal users via phone call, email and in-person
• Diagnose and troubleshoot hardware, software, network, and IT system issues on desktops, laptops, and other devices.
• Install, configure, and maintain new computer hardware, operating systems, and software applications.
• Document IT processes and procedures.
• Ensure high standards of customer service and clear communication with users.
• Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems.
• Monitor and maintain the health and performance of IT systems
• Research and stay updated on emerging technologies

• Bachelor's degree in computer science, Information Technology, or related field
• Minimum 1 - 2 years of experience in Technical Support
• Strong knowledge of computer systems and technologies
• Experience with troubleshooting hardware and software issues
• Capable of creating a root cause analysis on issues
• Excellent and effective customer service and communication skills
• Experience as an IT support in a call center or something similar
• Ability to prioritize and manage multiple tasks
• Capable of task management and customer handling
• Available to work onsite and remotely.

GovCIO is currently hiring for a Client Systems Technical Support Administrator. This position will be located in Islamabad, Pakistan and will be onsite.

Provide systems administration support. The contractor shall:

1. Administer, install, operate and maintain AFCENT network and day-to-day technical operation of the Network Control Center (NCC)
2. Work with AFCENT NOSC to integrate the deployed location’s local network into the AFCENT Enterprise Network and support projects deployed by the NOSC
3. Engineer, install and maintain network equipment to support new and emerging requirements
4. Respond to and work with Client System Technicians (CSTs) and other base agencies to troubleshoot and resolve local area network and personal computer issues
5. Provide responsive services, real-time network level configuration control, network restoration, quality control and performance standards, status reporting, Master Station Log (MSL), and other actions IAW SPIN-C
6. Ensure network rights and privileges are commensurate with roles and responsibilities; do not delegate network rights and privileges without the approval of the NOSC or local communications squadron commander.

Provide client systems technical support. The contractor shall:

1. Provide Tier 1 support to resolve administrative and technical concerns with client/server devices
2. Install, configure and operate client/server devices
3. Provide OM&S of hardware and software
4. Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures.
5. Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer
6. When requested, assist the unit EC with computer hardware and software inventories.

High School with 6 - 9 years (or commensurate experience). Clearance Required: Secret

Required Skills and Experience:

• IAT-II Certification
• A+
• MCSA-Windows 10 or newer

One or more of the following:

• MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified: Azure Administrator Associate; AND,

• 6 years’ experience in: design, maintenance, and operation of small to medium networks; administrating corporate or business' user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment
• Experience in analyzing and troubleshooting military networks to include: Microsoft Enterprise Server 2008/2012 or later version; Microsoft Windows Operating Systems; Microsoft Exchange and other mail applications (local and remote); Microsoft Active Directory or Network server backup; DHCP, DNS, WINS, and domain controllers
• 1-2 years’ practical experience in: installation, repair, and troubleshooting and maintenance of communications systems or equipment; installing/deleting client level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service release of workstation

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

The posted salary range is USD $71,150.00 - USD $92,267.00 /Yr.

PackageX automates data entry and manual logistics processes for receiving, inventory, and fulfilment in buildings, warehouses, and stores. It uses advanced AI scanning, flexible bolt-on apps, and APIs to drive exceptional workforce productivity, fulfilment efficiency, and real-time visibility.

Our vision is to build the most advanced logistics infrastructure company that orchestrates the movement of physical things and becomes the defining backbone of the digital supply chain.

We're a fast-growing pre-Series A stage startup in New York City with a distributed global team backed by Bullpen Capital, Pritzker Group, Sierra Ventures, Ludlow Ventures, MXV Capital, and NSV Wolf Capital.

We are seeking a highly skilled NodeJS Developer to join our Technical Support team. In this role, you will work at the intersection of development and technical support, helping resolve complex issues, maintaining critical backend services, and building tools to improve operational efficiency. The ideal candidate has strong backend development skills with a problem-solving mindset and a customer-focused attitude.

1. Develop and maintain backend systems and support tools using NodeJS to enhance the efficiency of the Technical Support team
2. Investigate and resolve complex technical issues escalated by customer support or internal teams
3. Collaborate closely with Support, Engineering, DevOps, and Product teams to triage bugs, identify root causes, and deliver timely solutions
4. Build scripts, utilities, and internal APIs to automate recurring support tasks and data workflows
5. Monitor application health, logs, and performance metrics to proactively detect and address system anomalies
6. Participate in on-call rotations or urgent incident responses when needed
7. Write clean, maintainable, and well-documented code that is easy for others to understand and build upon
8. Contribute to technical documentation and internal knowledge base articles

1. 4+ years of hands-on experience with NodeJS in a production environment
2. Strong understanding of JavaScript, RESTful APIs, WebSockets, SQL, and Redis
3. Experience working with cloud platforms, particularly GCP or AWS
4. Prior exposure to cloud-native development and debugging tools is a plus
5. Solid experience in debugging, troubleshooting, and performance tuning of backend applications
6. Understanding of software development best practices including Git, code reviews, and testing frameworks
7. Excellent communication skills with a customer-centric approach
8. Ability to work independently and manage multiple priorities in a fast-paced environment
9. Experience working in Agile teams and using collaboration tools like Jira, Linear, etc

All applications will be reviewed by the People team who will contact shortlisted candidates. The interview process involves discussions with the hiring manager and other key team members, possibly including an assessment or presentation relevant to the role. You can expect an offer after three interview rounds, subject to reference and background checks.