102 Help Desk jobs in Islamabad

Islamabad, Pakistan | Posted on 06/24/2025

DPL is one of the leading software development and IT companies around the world. Established in 2003, DPL serves customers in all major regions emphasizing most on Europe, Middle East and Americas. The company is based in Islamabad, Pakistan with its regional offices located in USA and Sweden.

DPL is the pioneer in Agile practices and innovation culture in Pakistan. The company has been recognized globally in various magazines and rankings for its unparalleled workplace environment. The flat culture and holacratic approach encourage employees to work devotedly and stimulate innovations in the process.

Clients from a wide range of industries including, but not limited to Healthcare, Fintech, Automotive, Mobility, Telco, Education, Media and E-commerce make a highly diverse portfolio at DPL. The services primarily include Digital Transformation, Product Engineering, IT Strategy & Consulting, and Custom Software Development.

The IT Service Desk Manager will be responsible for overseeing the operations of the IT service desk team, ensuring that all client inquiries and technical issues are resolved efficiently and effectively. This role requires 5+ years of experience in IT support within an ITIL environment. The manager will oversee a team of service desk specialists, coordinate with other IT departments and onsite support teams across geographies, and maintain high levels of customer satisfaction.

Key Responsibilities

• Manage and lead a team of service desk analysts, providing guidance, training, and support.
• Implement IT standard operating procedures for key service delivery.
• Maintain the published IT Policy and IT standards, collaborating with on-site IT teams across the organization.
• Develop and implement service desk policies, procedures, and best practices.
• Monitor and analyze service desk performance metrics to identify areas for improvement and drive service delivery to meet SLAs.
• Ensure timely and effective resolution of client inquiries and technical issues.
• Coordinate with other IT departments to address complex technical problems.
• Maintain high levels of customer satisfaction by ensuring excellent service delivery.
• Work with different on-site teams to maintain standards for hardware, software, and security in the desktop environment.
• Conduct regular team meetings and performance reviews.
• Prepare and present reports on service desk performance to senior management.
• Stay updated with the latest technology trends and support tools.

Key Performance Measures

• Achievement of Service Desk SLAs for incidents and service requests, and user satisfaction scores demonstrating high-quality service.
• No system downtime due to uncontrolled change.
• Provision of a portfolio of end-user devices to support varying business needs.
• Documented standard operating procedures.
• Evolution and documentation of the existing service catalog.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Over 5 years of experience in IT support within an ITIL environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze performance metrics and implement improvements.
• Deep knowledge of ITIL practices and principles.
• Familiarity with remote desktop tools and help desk software.
• ITIL Service Manager certification is a plus.

Preferred Skills

• Experience in process improvement and team management.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Willingness to work flexible hours, including nights and weekends, if required.

Spantronics Pvt Ltd is looking for energetic Customer Support Representatives who will play an important role in achieving customer acquisition target and revenue growth. Below are the responsibilities of this role:

• Work under the supervision of team leads and Operation Manager and adhere to the procedures and guidelines of the project.
• Participate in the training programs and the daily coaching sessions.
• Abide by the shift timings
• Abide by the company’s policies and procedures.
• Incorporate Spantronics core values into all aspects of work life
• Achieve the quality and production standards for the project
• Assist Team Leads in helping others become successful
• Undertake any added responsibilities and special assignments delegated by the Operations Manager
• Making calls on behalf of the client
• Show courtesy to the customers
• Proper representation of the client while making calls
• Get the information verified by the Team Lead, Quality Control Personnel or Project Supervisor on daily basis

Work Hours:

• Monday – Friday from 7pm to 4am with an hour lunch break (Available on Alternative Saturday)

We hire youth and empower them with the perfect learning experience, enabling them to succeed. Make Spantronics the key to your career success!

Information Technology and Services - Islamabad, Pakistan

• Advise, manage, recommend, and implement all additions, moves, and changes for mobile services, including:
• New connections and upgrades
• SIM replacements

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

• Bachelors or above
• Customer support and other job experience preferred
• Must be flexible to work in shifts
• Good Written and Verbal English Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit:

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.

Role

Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Support team.

As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients via email, phone, and chat. You will serve as the primary point of contact for

The ideal candidate is someone who is motivated, can maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.

Responsibilities

• Respond to customer inquiries and complains in a timely and efficient manner
• Provide accurate, valid and complete information using the correct methods/tools
• Follow communication procedures, guidelines and policies

• Proficient in English Reading and Writing

Direct message the job poster from Translation Empire PK

Job Title: Customer Support Specialist

Company: Translation Empire

Location: DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi.

ONSITE JOB

Responsibilities:

• Handle inbound/outbound calls professionally
• Respond promptly to customer inquiries through various channels
• Identify customer needs & ensure satisfaction
• Maintain good knowledge of our services to assist customers effectively
• Follow up with customers to ensure their issues are resolved

What We’re Looking for:

• 0-2 years of experience in a customer support or client dealing role
• Excellent English communication skills (both written and verbal)
• Manage/handle the incoming calls professionally
• Empathetic, patient, and solution-oriented mindset
• Strong organizational and multitasking abilities

What We Offer:

• IPD & OPD (Medical)
• Opportunities for career growth and development
• A collaborative, supportive work culture

Freshers with good English communication skills are encouraged

Candidate must be a resident of Rawalpindi/ Islamabad

Shift Timings (Onsite, Mon-Sat):

(Aligned with UK time)

For Females: 1 PM - 9 PM

Apply at:

• Seniority level Entry level

• Employment type Full-time
• Industries Translation and Localization

Referrals increase your chances of interviewing at Translation Empire PK by 2x

Rawalpindi, Punjab, Pakistan 20 hours ago

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