42 IT Support Engineer jobs in Islamabad

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role: _{As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.} What You'll Do:

• Perform OS installations and configurations for MacOS, Windows, and Linux systems
• Facilitate seamless onboarding and offboarding processes for employees
• Conduct new hire orientation sessions related to IT support
• Manage and maintain local inventory of IT assets
• Coordinate with internal and external stakeholders to resolve technical issues promptly
• Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
• Generate accurate and timely reports on IT support metrics
• Address onsite user issues within the office environment
• Provide remote support to end users via tickets, emails, and Slack channels

• Bachelor of engineering in computer science or equivalent
• Minimum 1-3 years IT support experience
• Strong knowledge of Windows, MacOS and Linux troubleshooting
• Solid IT infrastructure knowledge and experience
• Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP
• Customer Handling experience and technical troubleshooting Expertise
• Proficient in verbal and spoken English
• Flexibility and willingness to work varying hours and shifts
• CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
• Call Center IT Support experience (preferred)
• Understands the basics of AI and automation used in IT support
• Knows how AI can help with tasks like auto-assigning tickets, chat-based support, and spotting system issues early

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

We are seeking a dedicated Computer Lab In-charge responsible for managing and maintaining the computer lab, ensuring all equipment is functional and up-to-date. The role involves overseeing student usage, assisting teachers with tech support during lessons, implementing cybersecurity measures, and ensuring a safe and productive environment for learning. The ideal candidate should have a strong technical background, excellent organizational skills, and the ability to troubleshoot hardware and software issues effectively.

Requirements:

• 2+ years of experience in a similar role
• Proficiency in computer troubleshooting and basic network management
• Strong communication and supervisory skills

Education:

Bachelor's Degree in Information Technology, Computer Engineering or equivalent technical Degree.

Knowledge and Personal Characteristics

• Ability to work quickly but with a strong attention to detail and accuracy
• Team player with good interpersonal skills
• Ability to perform under stress and aggressive deadlines
• Self-organized with the ability to plan ahead
• Punctual and organized

Successful candidates should look forward to:

• Handsome salary packages
• Professional working environment
• No late sittings and 5 days/week work only
• Technical learning and growth

You will provide comprehensive technical support to staff, employees, and students at Riphah International University. This includes troubleshooting hardware and software issues, assisting with network connectivity, and ensuring timely resolution of IT-related problems. The role is crucial in maintaining a seamless IT experience across the university's campuses.

Job Responsibilities:

• Technical Support: Respond to IT support requests from staff, employees, and students via the helpdesk system, email, or in-person.
• Diagnoses and troubleshoot issues related to hardware, software, printers, and peripherals.
• Assist users with software installations, updates, and configurations.
• Network Support: Ensure network connectivity across university campuses by troubleshooting LAN/WAN issues.
• Configure and manage network devices, including routers, switches, and access points.
• User Training and Assistance: Provide guidance to users on IT policies, tools, and best practices.
• Assist in onboarding new staff and students by setting up accounts and ensuring access to university systems.
• System Maintenance: Perform routine maintenance on computers, printers, and other IT equipment.
• Monitor system performance and escalate critical issues to senior IT staff.
• Helpdesk Management: Log and track all support tickets in the university's helpdesk system.
• Ensure timely closure of tickets and provide regular updates to users.
• Documentation: Maintain detailed records of IT assets, support activities, and technical procedures.
• Update knowledge base articles to assist users with self-service solutions.
• Collaboration: Work closely with the IT team to resolve complex issues and implement IT projects.
• Provide support during university events, conferences, and exams as required.

Job Skills and Competencies:

• Technical Proficiency: Knowledge of Windows, macOS, and Linux operating systems, along with common office productivity tools like MS Office 365.
• Networking Skills: Understanding TCP/IP, DNS, DHCP, and basic network troubleshooting.
• Problem-Solving: Ability to identify issues, propose solutions, and resolve them effectively.
• Communication: Strong verbal and written communication skills to explain technical concepts to non-technical users.
• Customer Service: Excellent interpersonal skills to handle user queries with patience and professionalism.
• Time Management: Ability to prioritize tasks and manage workload effectively.

Job Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 1-2 years of experience in IT support or a similar role (fresh graduates with relevant internships may also apply).
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Fundamentals are a plus.

Bachelor's degree in Computer Science, Information Technology, or a related field

Troubleshoot and resolve IT-related problems efficiently.
Assist in the installation and configuration of new systems and applications.
Collaborate with team members to improve service delivery processes.
Document support tickets and maintain accurate records of issues and resolutions.
To act as 1st POC for the the assigned tasks.
Diagnose hardware/software or networking faults and solve remotely for Clients
Providing technical support across the company
Liaise with Service delivery Department to identify and define requirements, scope, and objectives
Proactively work with recruitment team to on-board field engineers by doing vetting calls
Updating Clients timely on assigned tasks and providing technical reports
Assisting FEs with their technical queries and procedural documentation
Preparing FE for the task and making sure they are updated with scope of work
Follow diagrams and written instructions to install/troubleshoot issue
Making sure all the deliverables have been completed by the assigned FE
Planning future improvements, suggesting IT solutions to business problems
Ability to manage and prioritize numerous tasks/evaluations at one time
Possibly training junior staff

- Proficiency in Windows operating systems.
- Familiarity with networking concepts and TCP/IP protocols.
- Experience with troubleshooting hardware and software issues.
- Strong communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Knowledge of ticketing systems is a plus.

Information Technology and Services - Rawalpindi, Pakistan

• Perform OS installations and configurations for MacOS, Windows, and Linux systems
• Facilitate seamless onboarding and offboarding processes for employees
• Conduct new hire orientation sessions related to IT support
• Manage and maintain local inventory of IT assets
• Coordinate with internal and external stakeholders to resolve technical issues promptly
• Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
• Generate accurate and timely reports on IT support metrics
• Address onsite user issues within the office environment
• Provide remote support to end users via tickets, emails, and Slack channels
  
  

• Bachelor of engineering in computer science or equivalent
• Minimum 1-3 years IT support experience
• Strong knowledge of Windows, MacOS and Linux troubleshooting
• Solid IT infrastructure knowledge and experience
• Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP
• Customer Handling experience and technical troubleshooting Expertise
• Proficient in verbal and spoken English
• Flexibility and willingness to work varying hours and shifts
• CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
• Call Center IT Support experience (preferred)
• Understands the basics of AI and automation used in IT support
• Knows how AI can help with tasks like auto-assigning tickets, chat-based support, and spotting system issues early
  
  

We are seeking a dedicated Computer Lab In-charge responsible for managing and maintaining the computer lab, ensuring all equipment is functional and up-to-date. The role involves overseeing student usage, assisting teachers with tech support during lessons, implementing cybersecurity measures, and ensuring a safe and productive environment for learning. The ideal candidate should have a strong technical background, excellent organizational skills, and the ability to troubleshoot hardware and software issues effectively.

Requirements:

1. 2+ years of experience in a similar role
2. Proficiency in computer troubleshooting and basic network management
3. Strong communication and supervisory skills

Education:

Bachelor's Degree in Information Technology, Computer Engineering or equivalent technical Degree.

Knowledge and Personal Characteristics:

1. Ability to work quickly but with a strong attention to detail and accuracy
2. Team player with good interpersonal skills
3. Ability to perform under stress and aggressive deadlines
4. Self-organized with the ability to plan ahead
5. Punctual and organized

Successful candidates should look forward to:

1. Handsome salary packages
2. Professional working environment
3. No late sittings and 5 days/week work only
4. Technical learning and growth

We are seeking a dedicated Computer Lab In-charge responsible for managing and maintaining the computer lab, ensuring all equipment is functional and up-to-date. The role involves overseeing student usage, assisting teachers with tech support during lessons, implementing cybersecurity measures, and ensuring a safe and productive environment for learning. The ideal candidate should have a strong technical background, excellent organizational skills, and the ability to troubleshoot hardware and software issues effectively.

Requirements:

1. 2+ years of experience in a similar role
2. Proficiency in computer troubleshooting and basic network management
3. Strong communication and supervisory skills

Education:

Bachelor's Degree in Information Technology, Computer Engineering or equivalent technical Degree.

Knowledge and Personal Characteristics:

1. Ability to work quickly but with a strong attention to detail and accuracy
2. Team player with good interpersonal skills
3. Ability to perform under stress and aggressive deadlines
4. Self-organized with the ability to plan ahead
5. Punctual and organized

Successful candidates should look forward to:

1. Handsome salary packages
2. Professional working environment
3. No late sittings and 5 days/week work only
4. Technical learning and growth

Role Summary

As a NOC Engineer, you will be responsible for managing escalations from Level 1 staff and troubleshooting deeper network issues impacting CLS operations. You’ll maintain critical infrastructure and serve as a liaison with third-party vendors for advanced diagnostics.

Duties And Responsibilities

• Handle escalated tickets from Level 1 and perform second-level troubleshooting.
• Analyze routing and switching issues involving BGP, OSPF, VLANs, ACLs, and MPLS.
• Monitor logs, packet captures, and configuration audits to resolve service-impacting incidents.
• Configure and maintain routers, switches, firewalls, and transport equipment.
• Coordinate with vendors for hardware/software support and RMAs.
• Create and maintain SOPs and technical documentation.
• Support planned maintenance windows and change implementation activities.
  
  

• 3+ years of experience in network operations or ISP infrastructure roles.
• Strong command over IP routing protocols and Layer 2/3 network technologies.
• Experience with Huawei, Cisco, Juniper, or equivalent equipment.
• Exposure to transmission and transport technologies (DWDM, SDH, etc.) is a plus.
• Certifications such as HCIP, CCNP, JNCIS, or equivalent preferred.
  
  

We at Confiz are hiring an Application Support Engineer with hands-on experience in monitoring tools, backend API troubleshooting, and incident management. Join our team to ensure seamless application performance and drive operational excellence.

Responsibilities

• Monitors the applications, systems, and hardware in the processing environment for abnormal processing conditions.
• Troubleshoots technical issues with Development and Quality Assurance and assists teams with a resolution of issues.
• Maintains the scheduling system and procedures for the processing environment.
• Works on planning and execution of change, problem, incidents, production processes, controls and service requests
• Researches and resolves user problems as well as issues and problems with software systems, operations processing, and assigned processing environments.
• When solving a system problem, makes effective use of tools and resources to solve the problem.
• Utilizes manuals, write-ups and other tools as an aid in solving the problem and contributes to the body of knowledge by adding solutions and other information that would be useful to others.
• Follows escalation procedures, when appropriate, to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
• Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing) and ITIL framework, knowledge management system, contract metrics and SLAs, Remedy, Service Now and JIRA
• Familiar with identifying and using tools, technology, or processes that will improve the overall processing environment or processing efficiency.
• Maintains the operations support disaster recovery/business continuity plans for the assigned processing environments.
• Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing.
  
  

• A bachelor's or master’s degree in computer science or a related field with 3-5 years of experience
• Experience of working in technical support role is a must
• Hands-on experience with Azure Application Insights for log analysis and troubleshooting
• Good understanding of backend APIs including request/response of the journeys performed at front end
• Hands on experience with testing backend APIs
• Skilled in writing and optimizing SQL queries to extract relevant telemetry data
• Strong experience in monitoring tools like New Relic or something familiar Splunk and Grafana
• Able to create, modify, and interpret dashboards and alerts based on application health and performance
• Capable of identifying and analyzing application issues based on logs and metrics
• Takes ownership of P1 and P2 incidents, ensuring timely resolution and communication
• Proactively escalates issues to L3 engineers or developers when required
• Understands and performs Root Cause Analysis (RCA) for incidents
• Conducts impact analysis to evaluate the scope and user impact of an issue
• Works well in a team environment and collaborates effectively with cross-functional teams
• Follows through on post-incident actions and ensures continuous improvement in monitoring and support processes