72 Ptcl jobs in Islamabad

We are hiring Fresh/Experienced” Call Center representatives “for International campaign.

Candidate should be fluent in English and have good listening skills.

Night Shift

• Ramzan Timings: (7:45 pm to 2:45 am)

Job Specification

• Able to perform multiple task
• Target oriented people are required
• Self motivation and openness to work
• Punctual and willing to work under pressure

Telecommunications - Rawalpindi, Pakistan #J-18808-Ljbffr

Job Title: Customer Service Representative

Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about delivering exceptional customer experiences and resolving inquiries promptly and efficiently. As a Customer Service Representative, you will serve as the primary point of contact for our valued customers, addressing their concerns, answering inquiries, and providing solutions in a professional and courteous manner. Excellent communication skills, a positive attitude, and a commitment to customer satisfaction are essential for success in this role.

Responsibilities:

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Assist customers with product information, pricing, orders, shipping, and returns. Resolve customer complaints and concerns effectively, escalating issues as needed to ensure swift resolution. Provide technical support and troubleshooting assistance for products or services as required. Process orders, returns, exchanges, and refunds accurately and efficiently. Maintain comprehensive knowledge of company products, services, and policies to assist customers effectively. Collaborate with other departments, such as sales, marketing, and logistics, to ensure seamless customer experiences. Document customer interactions, transactions, and resolutions accurately in the CRM system. Identify opportunities for improvement in processes and procedures to enhance the customer experience. Stay informed about industry trends, competitor activities, and market developments to better serve customers. Requirements:

High school diploma or equivalent; college degree preferred. Proven customer service experience in a fast-paced environment. Excellent communication skills, both verbal and written. Strong problem-solving abilities with a focus on delivering effective solutions. Ability to remain calm and professional under pressure. Proficiency in using CRM software and other relevant tools. Demonstrated ability to work independently and collaboratively within a team. Flexibility to work shifts, including evenings, weekends, and holidays as needed. Empathy and patience when dealing with challenging customer situations. Commitment to delivering exceptional customer service and exceeding customer expectations. Benefits: - Competitive salary - Health, dental, and vision insurance - Retirement savings plan - Paid time off and holidays - Training and development opportunities - Employee discounts on products/services Join our team and make a difference by providing outstanding service to our valued customers! Apply now to become a part of our dynamic customer service team. Job Specification

Skills for a Customer Service Representative (CSR): Communication Skills:

Effective communication, both verbal and written, is crucial for understanding customer needs and conveying information clearly and concisely. Empathy:

The ability to understand and empathize with customers' concerns and emotions, demonstrating genuine care and concern for their satisfaction. Problem-Solving:

Strong problem-solving skills are essential for identifying issues, evaluating options, and implementing effective solutions to resolve customer inquiries and complaints. Patience:

Demonstrating patience and remaining calm, especially in challenging or stressful situations, is vital for maintaining professionalism and providing excellent customer service. Active Listening:

Listening attentively to customers' questions and concerns, asking clarifying questions, and paraphrasing to ensure understanding, which helps in providing accurate and relevant assistance. Time Management:

Effective time management skills enable CSRs to prioritize tasks, handle multiple inquiries simultaneously, and respond to customers promptly without compromising quality. Adaptability:

Being adaptable and flexible in responding to changing customer needs, evolving situations, and new processes or technologies is essential for success in a dynamic customer service environment. Technical Proficiency:

Proficiency in using customer relationship management (CRM) software, knowledge bases, and other relevant tools to access information, track interactions, and resolve customer issues efficiently. Conflict Resolution:

Ability to manage conflicts and de-escalate tense situations diplomatically, finding mutually beneficial resolutions while maintaining positive relationships with customers. Teamwork:

Collaboration with colleagues and other departments to address complex issues, share knowledge, and improve overall customer service processes and outcomes. Product Knowledge:

Comprehensive understanding of company products or services, including features, benefits, pricing, and policies, to provide accurate information and assistance to customers. Attention to Detail:

Paying close attention to detail ensures accuracy in recording customer information, processing orders, and resolving issues, preventing errors and ensuring customer satisfaction. Positive Attitude:

Maintaining a positive and friendly demeanor, even in challenging situations, fosters a pleasant customer experience and reflects positively on the company's brand and reputation. Language Skills:

Fluency in multiple languages, especially in regions with diverse customer bases, can be advantageous for effectively serving a broader range of customers and addressing language barriers. Salesmanship:

While not always required, possessing basic sales skills can help CSRs identify opportunities to upsell or cross-sell products or services, thereby contributing to revenue generation and customer satisfaction.

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The Lab and Digital X-Ray Daharki, Pakistan Respond to customer inquiries and provide accurate information about our products/services. Resolve customer complaints, issues, and concerns in a professional and timely manner. Build and maintain strong customer relationships through effective communication. Collaborate with other team members and departments to address customer needs and inquiries. Maintain accurate customer records and documentation. Job Specification

Previous customer service experience is preferred, but not required. Excellent communication skills, both written and verbal. Strong problem-solving abilities and a customer-centric mindset. Ability to work in a fast-paced environment and handle challenging situations with patience.

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Company Description At Easy File Solution (EFS), we simplify the complex process complete visa application file and travel-related documentation with professionalism, accuracy, and trust. Based in Islamabad, Pakistan, and registered with the FBR, we provide seamless support for individuals, families, and businesses in preparing their travel documents. Our services include visa form filling, document scanning, appointment scheduling, MOFA attestation, and certified document translation. We prioritize a customer-first approach to ensure reliable, efficient, and stress-free solutions tailored to our clients' travel and documentation needs. Role Description This full-time on-site role for a Customer Service Representative Intern is located in Paris Shopping Mall Pakistan Town Main Commercial Islamabad. The Customer Service Representative Intern will be responsible for assisting clients with travel document preparation, responding to inquiries, providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include handling client communications, guiding customers through the document preparation process, and addressing any issues or concerns promptly and efficiently. Qualifications Customer Service, Customer Support, and Customer Satisfaction skills. Fresh Graduate. Strong communication and interpersonal skills. Ability to work on-site in

Paris Shopping Mall Pakistan Town Main Commercial Islamabad. Attention to detail and a commitment to accuracy. Proficient in using computer systems and software applications related to customer service. Prior experience in visa and travel-related services is a plus. High school diploma or equivalent; additional qualifications would be beneficial.

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Job Description :

IMPORTANT NOTE: This job is open only for Islamabad residents. We are currently seeking motivated employees for hybrid positions in USA-based projects. The position's primary responsibility is to make outbound or inbound calls and assist customers as per need. You should be articulate, conversational, have good typing/keyboard skills, and be comfortable with fast-paced work. Must have good oral and verbal communication skills. Responsibilities: Providing the first level of support, responding to a high volume of calls and e-mails from customers. Assisting customers with a variety of questions, requests, and issues; effectively researching, documenting, tracking/monitoring customers’ requests and issues to ensure timely resolution. Effectively communicating technical concepts, while taking into consideration the varying degrees of customers’ technical experience. Accurately inputting documents and recording customer issues using CRM tools. Technical Requirements: PC running Windows 10 Pro or Windows 10 Home. Must have 8GB RAM with SSD, Core i3 or above. USB Headset with noise-canceling microphone. What We Offer: Competitive pay rate starting from 50K PKR, paid bi-weekly. Paid training. Qualifications: Excellent communication (in person, writing, and phone) and listening skills. Strong technical aptitude, analytical and problem-solving skills with knowledge of basic problem resolution/escalation processes. The ability to learn new software products and how to troubleshoot these products and services. Strong attention to detail, a high degree of accuracy, and the ability to multi-task and prioritize. Ability to work efficiently and effectively with minimal supervision. Bachelor's degree required. IMPORTANT NOTE: This job is open only for Islamabad residents. Please send a direct resume to or WhatsApp . Job Type:

Full-time Salary:

From Rs50,000.00 per month. Ability to Commute/Relocate: Islamabad: Reliably commute or plan to relocate before starting work (Required). Job Specification:

Communication Skills Customer Service Operations Technical Know-How Efficient in Microsoft Office Must have a grip on CRM tools. Job Rewards and Benefits:

Communication, Incentive Bonus. #J-18808-Ljbffr

LORDS BPO Is Seeking Experienced Closers for the Final Expense Underwriting. Closing the project's final expenses. Candidate must be eligible for Closing and Client Service. Responsibilities

Candidate must be timely, a hard worker, consistent, self-motivated, and capable of completing assigned duties on time. Candidate is required to take Sales and Escalation calls from our outbound sales agents. We are searching for the finest individuals with exceptional verbal communication skills, as well as individuals who want to learn, grow, and attain the highest standards. The ideal candidate will be goal-oriented and highly motivated. Benefits

Benefits and perks include a punctuality allowance, a production allowance, and much more. Daily and weekly cash bonuses are available in addition to the base wage. Annual Leaves upon satisfactory fulfilment of a one-year contract. Salary Package: up to 150K Don't miss out on this opportunity to join our team at LORDS BPO! Apply now and take your career to the next level. Location: Telecommunications - Rawalpindi, Pakistan

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CSR is responsible for selling a company's products or services to potential and existing customers. Their primary duties include making outbound sales calls, responding to customer inquiries and concerns, and providing information about the features and benefits of the products or services offered. CSRs may also be responsible for processing orders, resolving customer complaints, and maintaining accurate records of customer interactions and sales. Successful CSRs must possess excellent communication and customer service skills, be comfortable using computer systems and software, and be able to work in a fast-paced, goal-oriented environment. Job Specification

Education: A high school diploma or equivalent is usually required. Some companies may prefer or require a college degree, especially for more specialized or technical sales roles. Sales skills: Strong sales skills, including the ability to persuade, negotiate, and close deals, are essential for a CSR. Communication skills: Excellent verbal and written communication skills are essential for a CSR, as they will be interacting with customers and colleagues on a daily basis. Customer service skills: A CSR must be able to provide excellent customer service, including listening to customers' needs and concerns and responding in a helpful and timely manner. Computer skills: Many companies use computer systems and software to manage customer interactions and sales, so CSRs should be comfortable using these tools. Product knowledge: A CSR should have a good understanding of the products or services they are selling, including their features, benefits, and pricing. Goal-oriented: CSRs should be comfortable working in a fast-paced, goal-oriented environment, as they will be expected to meet sales targets and other performance metrics. Adaptability: CSRs should be able to adapt to changing customer needs, product offerings, and sales strategies. Teamwork: CSRs often work as part of a team, so the ability to collaborate with colleagues and share knowledge and resources is important. Ethical behavior: A CSR must behave ethically and with integrity, following company policies and industry regulations. Telecommunications - Rawalpindi, Pakistan

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Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensuring customer satisfaction and providing professional customer support. Perks and Benefits: Attractive salary package Attractive incentives and bonuses Free lunch and refreshments Medical insurance Job Specification

Customer Service Representative Requirements: Proficiency in English language Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support.

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We are seeking a detail-oriented and proactive individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for managing emails, maintaining effective communication channels, and demonstrating proficiency in Excel. Responsibilities:

Manage and organize incoming and outgoing emails Respond promptly and professionally to client inquiries and internal communications Maintain accurate records and documentation of correspondence Collaborate with team members to ensure smooth communication flows within the organization Utilize Excel to analyze data, create reports, and streamline processes Assist in other administrative tasks as needed Job Specification

Requirements:

Excellent written and verbal communication skills Strong organizational skills and attention to detail Proficiency in Microsoft Excel (experience with formulas, data manipulation, and reporting preferred) Ability to prioritize tasks and manage time efficiently Previous experience in a similar role is a plus Information Technology and Services - Islamabad, Pakistan

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