11 System Administrator jobs in Islamabad

Overview

We are seeking a skilled and organized System Administrator to support and manage key customer support systems, including Salesforce Service Cloud, VoIP, CCM, WFM, and IVR platforms. This role serves as the primary point of contact for internal and external teams—including Salesforce, IT, and administration—ensuring that all system-related requests, issues, and enhancements are handled effectively and efficiently. The ideal candidate will work closely with cross-functional teams to support system operations and improve support workflows. Job Description

Serve as the central point of contact for Salesforce, IT, VoIP, CCM, WFM, and system-related issues across internal teams and external partners. Service the support needs of internal customers regarding these systems Manage and triage Salesforce Service Cloud requests and configurations for Customer Support teams Oversee the maintenance and troubleshooting of VoIP, CCM, WFM, and IVR systems, ensuring minimal downtime and optimal performance. This role will also be involved in integrating Agentic AI tools with each of these systems Work cross-functionally with Customer Support, IT, Product, and internal Salesforce teams to coordinate and implement solutions Analyze system workflows and identify opportunities for optimization and automation Maintain detailed documentation of system configurations, processes, known issues, and resolutions Handle user management, permission sets, and routine Salesforce admin tasks Provide insights and reports on system usage, issue trends, and request statuses Job Specifications

Bachelor’s degree in Information Systems, Business, or a related field Salesforce Administrator Certification (active) Minimum of 1 year of experience as a Salesforce Administrator or as a Business Analyst Hands-on experience with VoIP and IVR systems in a support or admin capacity Strong problem-solving skills and the ability to translate business needs into technical solutions Excellent interpersonal and communication skills to work with technical and non-technical teams Experience supporting customer service or technical support environments Basic understanding of data integrations, API functionality and AI tools Experience coordinating cross-functional system-related projects Perks & Benefits

Medical Insurance Permanent Employment Status Provident Fund Internal Job Opportunities Annual Leaves Leaves Encashment Referral Bonus Company Pick & Drop Seniority level

Entry level Employment type

Full-time Job function

Information Technology Industries

Telecommunications

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• Candidates with experience in VMware vSphere, VSAN, NSX, DRS and VCF. Highest preference will be given to those candidates with related experience and certifications in any or all of these technologies.
• Configured VMware vSphere Cluster features like High Availability (HA), Distributed Resource Scheduling (DRS) and Host Monitoring.
• Design and implement mission critical changes to organizational virtual infrastructure spanning multiple disparate geographical locations.
• Experienced in installing and implementing the Active directories and DNS servers and creating the groups and organizational units for the enterprise.
• Providing security and network support for physical networking and firewall services.
• Ensuring network reliability and availability though well-planned and implemented solutions.
• Delivering network and security infrastructures.
• Developing, maintaining and supporting networks in NSX/NSX-T.
• Implementing networking and VXLAN technologies.,
• Configuring and monitoring network security layers.
• Maintaining VMware vROps and reporting for confirmation , troubleshooting and capacity planning.

Job Specification

• Professional & Enterprise experience with VMware, vSphere, VMware, vRealize, NSX, vRA products etc

Information Technology and Services - Islamabad, Pakistan #J-18808-Ljbffr

System & Network Administrator (Level-I)

Job Title: System and Network Administrator (Level-I)

Job Type: Full-time

Work Schedule: Remote/Hybrid/Onsite

Timing: US Time Zone (EST)

* Please apply for the role if you have relevant experience for this role and fluent in English communication.

Job Description:
The System and Network Administrator is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems. The System and Network Administrator will manage a broad range of systems, including networking equipment, servers, firewalls, virtualization technologies, and cloud services, and provide comprehensive support to ensure business continuity and optimal performance.

The ideal candidate will possess strong hands-on experience with Microsoft 365, Active Directory, Azure, and a variety of firewall technologies, as well as a deep understanding of virtualization platforms, such as VMWare. Experience working with remote access tools, monitoring platforms, and ticketing systems is also required. A proactive approach to problem-solving and a strong capacity for working in a fast-paced, multi-client environment are essential.

Key Responsibilities:

• Network and System Administration:
  • Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto, Juniper, F5, HP, and Aruba.
  • Manage and maintain server environments, both on-premises and in the cloud, using Windows Server ) and virtualization technologies such as VMWare and Hyper-V.
  • Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services.
  • Implement and maintain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection.
• Security and Compliance:
  • Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions.
  • Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices.
  • Work with clients to develop and implement disaster recovery and business continuity plans.
• Support and Troubleshooting:
  • Provide Level 1 and Level 2 technical support for system, network, and application issues.
  • Use remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations.
  • Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems.
• Virtualization and Cloud Services:
  • Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers.
  • Provide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure.
• Collaboration and Ticket Management:
  • Collaborate with internal and external teams to provide effective IT solutions and support.
  • Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely manner.
  • Ensure proper documentation of all configurations, troubleshooting efforts, and solutions in the ticketing system.
• Monitoring and Reporting:
  • Proactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations.
  • Provide regular reports on system performance, uptime, and security incidents to management and clients.

Required Skills and Experience:

• 3+ years of experience as a System and Network Administrator, with a proven track record of installing, configuring, maintaining, and troubleshooting network and data center technologies.
• 2+ years of experience in a helpdesk or technical support role, providing frontline support and resolving issues via ticketing systems.
• Expertise in Microsoft 365, Active Directory, and Azure cloud platforms, including advanced user and group management, permissions, and cloud services administration.
• In-depth knowledge of firewall technologies and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet, with hands-on experience configuring and troubleshooting these systems.
• Strong proficiency in VMWare and other virtualization platforms, including virtual machine setup, maintenance, and performance tuning.
• Experience managing Windows desktop and server environments ), with a strong understanding of patch management, updates, and system hardening.
• Proficiency with ticketing and remote management tools such as ConnectWise, Kaseya, ServiceNow, and other similar platforms.
• Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN configurations.
• Strong problem-solving skills, with the ability to work efficiently in a fast-paced environment and manage multiple client systems simultaneously.

Preferred Qualifications:

• Experience with monitoring tools and network management platforms for proactive system maintenance and issue detection.
• Familiarity with additional virtualization technologies like Hyper-V.
• Strong understanding of disaster recovery planning and implementation.
• Certification in relevant areas such as Microsoft, Cisco, or VMware (e.g., MCSA, CCNA, VCP).

This role is crucial in ensuring clients' IT infrastructures are secure, reliable, and optimized for performance, and offers the opportunity to work with cutting-edge technologies in a dynamic environment.

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System & Network Administrator (Level-I)

Job Title:

System and Network Administrator (Level-I)

Job Type:

Full-time Work Schedule:

Remote/Hybrid/Onsite Timing:

US Time Zone (EST) * Please apply for the role if you have relevant experience for this role and fluent in English communication. Job Description: The System and Network Administrator is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems. The System and Network Administrator will manage a broad range of systems, including networking equipment, servers, firewalls, virtualization technologies, and cloud services, and provide comprehensive support to ensure business continuity and optimal performance. The ideal candidate will possess strong hands-on experience with Microsoft 365, Active Directory, Azure, and a variety of firewall technologies, as well as a deep understanding of virtualization platforms, such as VMWare. Experience working with remote access tools, monitoring platforms, and ticketing systems is also required. A proactive approach to problem-solving and a strong capacity for working in a fast-paced, multi-client environment are essential. Key Responsibilities: Network and System Administration:

Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto, Juniper, F5, HP, and Aruba. Manage and maintain server environments, both on-premises and in the cloud, using Windows Server ) and virtualization technologies such as VMWare and Hyper-V. Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services. Implement and maintain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection.

Security and Compliance:

Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions. Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices. Work with clients to develop and implement disaster recovery and business continuity plans.

Support and Troubleshooting:

Provide Level 1 and Level 2 technical support for system, network, and application issues. Use remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations. Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems.

Virtualization and Cloud Services:

Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers. Provide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure.

Collaboration and Ticket Management:

Collaborate with internal and external teams to provide effective IT solutions and support. Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely manner. Ensure proper documentation of all configurations, troubleshooting efforts, and solutions in the ticketing system.

Monitoring and Reporting:

Proactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations. Provide regular reports on system performance, uptime, and security incidents to management and clients.

Required Skills and Experience: 3+ years

of experience as a System and Network Administrator, with a proven track record of installing, configuring, maintaining, and troubleshooting network and data center technologies. 2+ years

of experience in a helpdesk or technical support role, providing frontline support and resolving issues via ticketing systems. Expertise in Microsoft 365, Active Directory, and Azure

cloud platforms, including advanced user and group management, permissions, and cloud services administration. In-depth knowledge of firewall technologies

and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet, with hands-on experience configuring and troubleshooting these systems. Strong proficiency in VMWare

and other virtualization platforms, including virtual machine setup, maintenance, and performance tuning. Experience managing Windows desktop and server environments ), with a strong understanding of patch management, updates, and system hardening. Proficiency with

ticketing and remote management tools

such as ConnectWise, Kaseya, ServiceNow, and other similar platforms. Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN configurations. Strong problem-solving skills, with the ability to work efficiently in a fast-paced environment and manage multiple client systems simultaneously. Preferred Qualifications: Experience with monitoring tools and network management platforms for proactive system maintenance and issue detection. Familiarity with additional virtualization technologies like Hyper-V. Strong understanding of disaster recovery planning and implementation. Certification in relevant areas such as Microsoft, Cisco, or VMware (e.g., MCSA, CCNA, VCP). This role is crucial in ensuring clients' IT infrastructures are secure, reliable, and optimized for performance, and offers the opportunity to work with cutting-edge technologies in a dynamic environment.

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Sr System And Network Administrator / Web Developer And Designer
Miracle Zone Pvt Ltd, Pakistan

COMMANDING SPOKEN and WRITTEN ENGLISH SKILLS ARE REQUIRED

The Ideal candidate will be able to troubleshoot and identify complex network, software, and hardware issues. The developer should be well versed in mobile responsive web development, PHP and WordPress, Java, including CSS, HTML and JavaScript (or JQuery).

Must be skilled in writing clean, efficient code and a strong understanding of the WordPress CMS. Direct customer support experience is essential. Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines.

• Willing to work as part of a worldwide professional support team
• Able to maintain professionalism while under pressure
• Values teamwork and can contribute to the entire group
• Self-starter and self-motivated
• Someone who wishes to continue to develop their skill set in a proactive environment
• Someone who exercises judgment within defined procedures and practices to determine appropriate actions
• Demonstrates strong customer service/support skills such as active listening, good verbal and written communication.
• Ability to work independently in a dynamic and complex environment
• Set up, test, administer and troubleshoot LAN and WAN.
• Ability to work with all major networking vendors equipment including CISCO, Checkpoint, Watch Guard, Sonic WALL
• Ability to setup entire IT infrastructure including Internet, Perimeter Security, Backbone servers, Remote Access, Printers and Other Peripheral Devices and Desktop.
• Ability to manage Windows 2000, 2003, 2008, 2012, XP, Vista and Windows 7, 8, 10.
• Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print, SQL and Asterisk Server.
• Ability to work with all major monitoring tools such as ENABLE, LPI and KASEYA.
• Design and implement websites from initial concept, site architecture, and user interface to finished deliverable
• Create wireframes and mockups based on descriptions of business need using style guide and existing collateral.
• Build new landing page and website layouts, and iteratively improve existing page design in HTML / CSS.
• Apply layouts to WordPress templates.
• Design and implement new features, enhancements, and content of existing websites
• Excellent creative and proper writing skills (Using the proper grammar and punctuation)
• Understanding of SEO principles and digital content best practices
• Web Content writing for email, landing pages, social media, and blogs. Experience writing for clients in the IT industry is a plus.
• Ability to setup and troubleshoot handheld devices.
• Ability to do research
• Project & Vendor Management
• Motion graphics and/or 3D skills a big plus

Job Specification

The position will be supporting our ever increasing customer base, as well as our field engineers, in heterogeneous environments, when first-line product support has been unable to identify/resolve the issue.

Along with being an extremely technically proficient individual, this position also requires the candidate to have exceptional time management skills as incident resolution must occur in a timely fashion.

Miracle is seeking a talented designer-turned-coder (or vice versa) as a critical part of our amazing team of marketers, designers and engineers.

Required Skills

• Perfect spoken and written English

Microsoft Windows Infrastructure

• Active Directory, Exchange, SQL and File Servers
• DNS, DHCP , IIS
• Backup (Windows, Symantec)
• Antivirus
• Terminal Services
• Citrix, windows Remote Desktop
• Third party applications
• Desktop & End user support
• UNIX, Red Hat, Fedora, Cent OS
• Scripting, Secure FTP, Server lockdown

Networking

• Firewalls (Cisco, Sonic Wall, SunGard, Checkpoint)
• Routers
• Switches
• VPN (remote and site to site)
• Helpdesk Support
• Project Management
• Documentation
• Troubleshooting skills
• Outside of the box thinking

WEB Development and Designing

• Ideal candidate has working knowledge or strong demonstrated interest in WordPress, Drupal or similar CMS experience; HTML, CSS, PHP, LAMP.
• Experience and achievements in various online marketing disciplines such as SEM, SEO, CRM, Email Marketing, Lead Generation and Nurturing, Web Analytics and other marketing platforms.
• Familiarity with ASP . net, JavaScript/VBScript, web server configurations (Windows and Linux) a plus

Non-Technical Skills:

This is an IT Customer Service position. Candidates’ with need good communication and services skills.

Information Technology and Services - Islamabad, Pakistan

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Sr System And Network Administrator / Web Developer And Designer Miracle Zone Pvt Ltd, Pakistan

COMMANDING SPOKEN and WRITTEN ENGLISH SKILLS ARE REQUIRED

The Ideal candidate will be able to troubleshoot and identify complex network, software, and hardware issues. The developer should be well versed in mobile responsive web development, PHP and WordPress, Java, including CSS, HTML and JavaScript (or JQuery).

Must be skilled in writing clean, efficient code and a strong understanding of the WordPress CMS. Direct customer support experience is essential. Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines. Willing to work as part of a worldwide professional support team Able to maintain professionalism while under pressure Values teamwork and can contribute to the entire group Self-starter and self-motivated Someone who wishes to continue to develop their skill set in a proactive environment Someone who exercises judgment within defined procedures and practices to determine appropriate actions Demonstrates strong customer service/support skills such as active listening, good verbal and written communication. Ability to work independently in a dynamic and complex environment Set up, test, administer and troubleshoot LAN and WAN. Ability to work with all major networking vendors equipment including CISCO, Checkpoint, Watch Guard, Sonic WALL Ability to setup entire IT infrastructure including Internet, Perimeter Security, Backbone servers, Remote Access, Printers and Other Peripheral Devices and Desktop. Ability to manage Windows 2000, 2003, 2008, 2012, XP, Vista and Windows 7, 8, 10. Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print, SQL and Asterisk Server. Ability to work with all major monitoring tools such as ENABLE, LPI and KASEYA. Design and implement websites from initial concept, site architecture, and user interface to finished deliverable Create wireframes and mockups based on descriptions of business need using style guide and existing collateral. Build new landing page and website layouts, and iteratively improve existing page design in HTML / CSS. Apply layouts to WordPress templates. Design and implement new features, enhancements, and content of existing websites Excellent creative and proper writing skills (Using the proper grammar and punctuation) Understanding of SEO principles and digital content best practices Web Content writing for email, landing pages, social media, and blogs. Experience writing for clients in the IT industry is a plus. Ability to setup and troubleshoot handheld devices. Ability to do research Project & Vendor Management Motion graphics and/or 3D skills a big plus Job Specification

The position will be supporting our ever increasing customer base, as well as our field engineers, in heterogeneous environments, when first-line product support has been unable to identify/resolve the issue.

Along with being an extremely technically proficient individual, this position also requires the candidate to have exceptional time management skills as incident resolution must occur in a timely fashion.

Miracle is seeking a talented designer-turned-coder (or vice versa) as a critical part of our amazing team of marketers, designers and engineers. Required Skills

Perfect spoken and written English Microsoft Windows Infrastructure

Active Directory, Exchange, SQL and File Servers DNS, DHCP , IIS Backup (Windows, Symantec) Antivirus Terminal Services Citrix, windows Remote Desktop Third party applications Desktop & End user support UNIX, Red Hat, Fedora, Cent OS Scripting, Secure FTP, Server lockdown Networking

Firewalls (Cisco, Sonic Wall, SunGard, Checkpoint) Routers Switches VPN (remote and site to site) Helpdesk Support Project Management Documentation Troubleshooting skills Outside of the box thinking WEB Development and Designing

Ideal candidate has working knowledge or strong demonstrated interest in WordPress, Drupal or similar CMS experience; HTML, CSS, PHP, LAMP. Experience and achievements in various online marketing disciplines such as SEM, SEO, CRM, Email Marketing, Lead Generation and Nurturing, Web Analytics and other marketing platforms. Familiarity with ASP . net, JavaScript/VBScript, web server configurations (Windows and Linux) a plus Non-Technical Skills:

This is an IT Customer Service position. Candidates’ with need good communication and services skills. Information Technology and Services - Islamabad, Pakistan

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Job Responsibilities:

1. Make Domain, implement its Policies, and maintain full support.
2. Configure, maintain, and upgrade corporate customers' networks and in-house servers.
3. Install and integrate new server hardware and applications.
4. Monitor for needed updates.
5. Support and administer third-party applications.
6. Ensure network security and connectivity.
7. Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.
8. Set up user accounts, permissions, and passwords.
9. Resolve problems reported by end users.
10. Define network policies and procedures.
11. Specify system requirements and design solutions.
12. Research and make recommendations on server system administration.

Location: Information Technology and Services - Islamabad, Pakistan

#J-18808-Ljbffr

Job Responsibilities: Make Domain, implement its Policies, and maintain full support. Configure, maintain, and upgrade corporate customers' networks and in-house servers. Install and integrate new server hardware and applications. Monitor for needed updates. Support and administer third-party applications. Ensure network security and connectivity. Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses. Set up user accounts, permissions, and passwords. Resolve problems reported by end users. Define network policies and procedures. Specify system requirements and design solutions. Research and make recommendations on server system administration. Location:

Information Technology and Services - Islamabad, Pakistan

#J-18808-Ljbffr

Overview

We are seeking a highly skilled and experienced Senior Network Administrator to oversee and maintain the Data Center network infrastructure. The successful candidate will be responsible for the management, configuration, and optimization of network devices, ensuring seamless operation of HIMS, SAP, and other critical services. The role also involves securing and managing firewalls, switches, SFP switches, and related networking equipment.

Responsibilities

Job Responsibilities:

• Network Infrastructure Management: Design, implement, and maintain network infrastructure for the data center.
• Configure and manage firewalls, switches, and SFP switches.
• Monitor network performance and troubleshoot issues to ensure high availability.
• Security & Compliance: Implement and maintain network security policies to protect sensitive data.
• Regularly update firewall rules and security configurations.
• Ensure compliance with the industry’s best practices and data security regulations.
• System Support & Optimization: Ensure smooth integration and operation of HIMS, SAP, and other critical applications.
• Optimize network traffic flow and reduce latency for improved performance.
• Collaborate with application and server teams for effective system operations.
• Troubleshooting & Incident Response: Perform root cause analysis and resolve network-related issues.
• Provide Level 3 support for critical network-related incidents.
• Maintain disaster recovery plans and conduct regular testing.
• Documentation & Reporting: Maintain detailed network diagrams, configurations, and change logs.
• Prepare periodic reports on network performance, issues, and improvements.
• Document security policies, incident reports, and compliance audits.
• Upgrades & Future Planning: Plan and execute network upgrades and capacity expansion projects.
• Evaluate new networking technologies and recommend improvements.
• Ensure hardware and software are up to date and supported.

Job Requirements

Job Requirements:

• Bachelor’s degree in computer science, IT, or a related field.
• Certifications such as CCNP, CCIE, JNCIP, or equivalent are preferred.
• 5+ years of experience in network administration, preferably in data centers.
• Hands-on experience with firewalls, switches, VLANs, and routing protocols.
• Expertise in managing HIMS, SAP, and enterprise-level network security.

Technical Skills

Technical Skills:

• Strong knowledge of Cisco, Fortinet, or similar networking devices.
• Proficiency in firewall configurations, VPN setup, and network segmentation.
• Experience in network monitoring tools like SolarWinds, PRTG, or Nagios.
• Familiarity with cloud networking and hybrid data center environments.

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