22 IT Professionals jobs in Islamabad

Job Description :

EyeCure Soft is looking for a detail oriented and technically skilled Technical Support Officer to join our team and help us ensure an excellent user experience for our customers.

Role

As a Technical Support Officer, you will be the first line of support for clients facing software-related issues. You will provide troubleshooting, technical guidance, and problem resolution to end users, while collaborating with internal teams to improve product performance and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries.
• Troubleshoot software problems and provide clear, step-by-step solutions.
• Document technical issues, resolutions, and customer interactions.
• Assist in onboarding new clients by providing training and support materials.
• Test software updates and provide feedback before release.

Job Specification :

Requirements

• DAE /Bachelor’s degree in Information Technology, or related field.
• 1–3 years of experience in a technical support or helpdesk role.
• Excellent communication and problem-solving skills.

• Familiarity with Windows and web-based applications.
• Ability to grasp new software tools and platforms quickly.
• Basic understanding of databases, networking, Windows installation & trouble shoot

Job Rewards and Benefits : Communication,Incentive Bonus,Leaves,Provident Fund,Transport #J-18808-Ljbffr

Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.

The ideal candidate will have excellent problem-solving skills, a strong passion for customer service, and a solid understanding of hardware and software troubleshooting. The role requires effective communication skills and the ability to work well in a team-oriented, fast-paced environment.

Responsibilities

• Provide Technical Support to the internal users via phone call, email and in-person
• Diagnose and troubleshoot hardware, software, network, and IT system issues on desktops, laptops, and other devices.
• Install, configure, and maintain new computer hardware, operating systems, and software applications.
• Document IT processes and procedures.
• Ensure high standards of customer service and clear communication with users.
• Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems.
• Monitor and maintain the health and performance of IT systems
• Research and stay updated on emerging technologies

• Bachelor's degree in computer science, Information Technology, or related field
• Minimum 1 - 2 years of experience in Technical Support
• Strong knowledge of computer systems and technologies
• Experience with troubleshooting hardware and software issues
• Capable of creating a root cause analysis on issues
• Excellent and effective customer service and communication skills
• Experience as an IT support in a call center or something similar
• Ability to prioritize and manage multiple tasks
• Capable of task management and customer handling
• Available to work onsite and remotely.

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The Lead Technical Support Engineer is a senior subject matter expert responsible for providing complex technical support for a range of products and services. As an L4 support engineer, the Lead Technical Support Engineer is the go-to individual for troubleshooting complex issues or product-level bugs that technical support engineers cannot resolve.

In addition to managing, tracking, diagnosing, and troubleshooting high-level cases for Technical Support Engineers, the Lead Technical Support Engineer also provides leadership to the technical support team. This includes mentoring, training, and coaching other technical support engineers, helping them to develop their skills and expertise.

One of the key responsibilities of the Lead Technical Support Engineer is to collaborate with engineering teams across the company, including product development, quality assurance, and Backend teams, to identify and address technical issues that are affecting customers.

The Lead Technical Support Engineer is also responsible for driving continuous improvement in the technical support process. This includes identifying and analyzing trends in customer issues, creating and implementing new support processes and procedures, and working closely with the Technical Lead to ensure that technical support is aligned with the company's overall strategy and goals.

What You’ll Do



Must have a deep understanding of the product, be able to analyze and diagnose complex issues, and provide solutions that minimize user disruption.
Identify and resolve complex technical issues as well as product-level limitations that cannot be resolved by Technical support engineers.
Responsible for creating and maintaining technical documentation for internal and external use. They must ensure that documentation is up-to-date, accurate, and easy to understand.
Work closely with cross-department teams, such as product development, quality assurance, and backend engineering teams, to identify and address technical issues that are affecting customers.
Must have excellent communication and collaboration skills to work effectively with different teams.
Provide leadership and mentoring to Technical Support Engineers. They must share their knowledge and expertise to help other team members improve their technical skills.
Responsible for identifying opportunities for process improvement and driving changes to improve the efficiency and effectiveness of technical support. They must have a continuous improvement mindset and be able to work collaboratively with different teams to implement process changes.
Required to participate in on-call support rotations to provide 24/7 support to incoming escalations during business hours as well as after hours. They must be available to respond to urgent support requests and be able to resolve issues promptly.



What We’re Looking For



Minimum 3-year tenure in Technical Support | Customer Support
Must have a good understanding of SQL, and API
Should have a basic knowledge of one of the coding languages
Respond to customer inquiries and issues: Provide timely and accurate responses to customer inquiries and issues via phone, email, or chat.
Diagnose and troubleshoot technical issues: Use technical knowledge and analytical skills to diagnose and troubleshoot technical issues. Identify root causes of problems and develop effective solutions to address them.
Escalate issues as needed: When an issue cannot be resolved at the Technical Support level, escalate the issue to the appropriate team or personnel. Provide detailed information about the issue and steps taken to resolve it.
Document technical issues and solutions: Maintain detailed records of customer inquiries, issues, and solutions in a ticketing system or other databases. Ensure that information is accurate, up-to-date, and easily accessible to other team members.
Collaborate with cross-functional teams: Work closely with other teams, such as Tier 1 support, engineering, and product management, to resolve complex issues and improve customer support processes.
Contribute to knowledge management: Develop and update knowledge base articles, FAQs, and other support materials to help customers resolve common issues independently.
Provide excellent customer service: Maintain a positive and professional attitude while providing customer support. Strive to exceed customer expectations and provide a high level of customer satisfaction.
Participate in on-call rotation: Be available to provide technical support during off-hours, weekends, and holidays as part of an on-call rotation schedule.
These responsibilities require excellent communication and problem-solving skills, technical knowledge and analytical skills, attention to detail, and the ability to work well in a team-oriented environment.

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Job Title: Technical Support Engineer (German-Speaking)

Department: Customer Support

Location: Islamabad, Pakistan (Onsite or Hybrid)

Job Type: Full-Time

About the Role:

We are looking for a German-speaking Technical Support Engineer to join our support team based in Islamabad . In this role, you will assist global customers with resolving technical issues related to web infrastructure , Linux servers , network security , CDN , and Web Application Firewalls (WAF) . You’ll serve as the first point of contact, ensuring timely and effective technical solutions and delivering an exceptional customer experience.

Key Responsibilities:

• Provide Tier 1 technical support to customers via email and ticketing systems in both German and English
• Troubleshoot and resolve issues related to Linux systems, networking, firewalls, CDN, and WAF
• Guide customers through system configuration, usage, and optimization
• Collaborate with Tier 2/3 technical teams to escalate complex issues
• Document known issues, fixes, and create support content for internal and external use
• Maintain professional communication and ensure a high level of customer satisfaction
  
  
  

Requirements:

• Minimum 2 years of experience in technical support, IT helpdesk, or network/system administration
• Good understanding of Linux environments, HTTP/HTTPS protocols, web infrastructure, and basic network security
• Ability to work independently and solve problems methodically
• Strong communication skills in English (written & spoken)
• Basic to intermediate German language skills are required (B1 level or higher preferred)
  
  
  

Preferred Qualifications:

• Familiarity with CDNs, cloud platforms, or cybersecurity tools
• Hands-on experience with customer service platforms like Zendesk, Jira, or Freshdesk
• Understanding of DDoS protection, SSL, and web performance tools
  
  
  

What We Offer:

• Opportunity to work with a global customer base and cutting-edge web security products
• A supportive, collaborative team environment based in Islamabad
• Competitive salary and benefits
• Career growth opportunities in network and cloud security

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Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.

The ideal candidate will have excellent problem-solving skills, a strong passion for customer service, and a solid understanding of hardware and software troubleshooting. The role requires effective communication skills and the ability to work well in a team-oriented, fast-paced environment.

Responsibilities

• Provide Technical Support to the internal users via phone call, email and in-person
• Diagnose and troubleshoot hardware, software, network, and IT system issues on desktops, laptops, and other devices.
• Install, configure, and maintain new computer hardware, operating systems, and software applications.
• Document IT processes and procedures.
• Ensure high standards of customer service and clear communication with users.
• Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems.
• Monitor and maintain the health and performance of IT systems
• Research and stay updated on emerging technologies

• Bachelor's degree in computer science, Information Technology, or related field
• Minimum 1 - 2 years of experience in Technical Support
• Strong knowledge of computer systems and technologies
• Experience with troubleshooting hardware and software issues
• Capable of creating a root cause analysis on issues
• Excellent and effective customer service and communication skills
• Experience as an IT support in a call center or something similar
• Ability to prioritize and manage multiple tasks
• Capable of task management and customer handling
• Available to work onsite and remotely.

#J-18808-Ljbffr

Overview

GovCIO is currently hiring for a Client Systems Technical Support Administrator. This position will be located in Islamabad, Pakistan and will be onsite.

Responsibilities

Provide systems administration support. The contractor shall:

1. Administer, install, operate and maintain AFCENT network and day-to-day technical operation of the Network Control Center (NCC)
2. Work with AFCENT NOSC to integrate the deployed location’s local network into the AFCENT Enterprise Network and support projects deployed by the NOSC
3. Engineer, install and maintain network equipment to support new and emerging requirements
4. Respond to and work with Client System Technicians (CSTs) and other base agencies to troubleshoot and resolve local area network and personal computer issues
5. Provide responsive services, real-time network level configuration control, network restoration, quality control and performance standards, status reporting, Master Station Log (MSL), and other actions IAW SPIN-C
6. Ensure network rights and privileges are commensurate with roles and responsibilities; do not delegate network rights and privileges without the approval of the NOSC or local communications squadron commander.

Provide client systems technical support. The contractor shall:

1. Provide Tier 1 support to resolve administrative and technical concerns with client/server devices
2. Install, configure and operate client/server devices
3. Provide OM&S of hardware and software
4. Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures.
5. Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer
6. When requested, assist the unit EC with computer hardware and software inventories.

Qualifications

High School with 6 - 9 years (or commensurate experience). Clearance Required: Secret

Required Skills and Experience:

• IAT-II Certification
• A+
• MCSA-Windows 10 or newer

One or more of the following:

• MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified: Azure Administrator Associate; AND,

• 6 years’ experience in: design, maintenance, and operation of small to medium networks; administrating corporate or business' user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment
• Experience in analyzing and troubleshooting military networks to include: Microsoft Enterprise Server 2008/2012 or later version; Microsoft Windows Operating Systems; Microsoft Exchange and other mail applications (local and remote); Microsoft Active Directory or Network server backup; DHCP, DNS, WINS, and domain controllers
• 1-2 years’ practical experience in: installation, repair, and troubleshooting and maintenance of communications systems or equipment; installing/deleting client level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service release of workstation

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Salary Range

The posted salary range is USD $71,150.00 - USD $92,267.00 /Yr.

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About PackageX

PackageX automates data entry and manual logistics processes for receiving, inventory, and fulfilment in buildings, warehouses, and stores. It uses advanced AI scanning, flexible bolt-on apps, and APIs to drive exceptional workforce productivity, fulfilment efficiency, and real-time visibility.

Our vision is to build the most advanced logistics infrastructure company that orchestrates the movement of physical things and becomes the defining backbone of the digital supply chain.

We're a fast-growing pre-Series A stage startup in New York City with a distributed global team backed by Bullpen Capital, Pritzker Group, Sierra Ventures, Ludlow Ventures, MXV Capital, and NSV Wolf Capital.

About the role

We are seeking a highly skilled NodeJS Developer to join our Technical Support team. In this role, you will work at the intersection of development and technical support, helping resolve complex issues, maintaining critical backend services, and building tools to improve operational efficiency. The ideal candidate has strong backend development skills with a problem-solving mindset and a customer-focused attitude.

Responsibilities

1. Develop and maintain backend systems and support tools using NodeJS to enhance the efficiency of the Technical Support team
2. Investigate and resolve complex technical issues escalated by customer support or internal teams
3. Collaborate closely with Support, Engineering, DevOps, and Product teams to triage bugs, identify root causes, and deliver timely solutions
4. Build scripts, utilities, and internal APIs to automate recurring support tasks and data workflows
5. Monitor application health, logs, and performance metrics to proactively detect and address system anomalies
6. Participate in on-call rotations or urgent incident responses when needed
7. Write clean, maintainable, and well-documented code that is easy for others to understand and build upon
8. Contribute to technical documentation and internal knowledge base articles

Skills and Qualifications

1. 4+ years of hands-on experience with NodeJS in a production environment
2. Strong understanding of JavaScript, RESTful APIs, WebSockets, SQL, and Redis
3. Experience working with cloud platforms, particularly GCP or AWS
4. Prior exposure to cloud-native development and debugging tools is a plus
5. Solid experience in debugging, troubleshooting, and performance tuning of backend applications
6. Understanding of software development best practices including Git, code reviews, and testing frameworks
7. Excellent communication skills with a customer-centric approach
8. Ability to work independently and manage multiple priorities in a fast-paced environment
9. Experience working in Agile teams and using collaboration tools like Jira, Linear, etc

Application Process

All applications will be reviewed by the People team who will contact shortlisted candidates. The interview process involves discussions with the hiring manager and other key team members, possibly including an assessment or presentation relevant to the role. You can expect an offer after three interview rounds, subject to reference and background checks.

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**Overview**
GovCIO is currently hiring for a Client Systems Technical Support Administrator. This position will be located in Islamabad, Pakistan and will be an onsite position.
**Responsibilities**
Provide systems administration support. The contractor shall:
1. Administer, install, operate and maintain AFCENT network and day-to-day technical operation of the Network Control Center (NCC)
2. Work with AFCENT NOSC to integrate the deployed location's local network into the AFCENT Enterprise Network and support projects deployed by the NOSC
3. Engineer, install and maintain network equipment to support new and emerging requirements
4. Respond to and work with Client System Technicians (CSTs) and other base agencies to troubleshoot and resolve local area network and personal computer issues
5. Provide responsive services, real-time network level configuration control, network restoration, quality control and performance standards, status reporting, Master Station Log (MSL), and other actions IAW SPIN-C
6. Ensure network rights and privileges are commensurate with roles and responsibilities; do not delegate network rights and privileges without the approval of the NOSC or local communications squadron commander.
Provide client systems technical support. The contractor shall:
1. Provide Tier 1 support to resolve administrative and technical concerns with client/server devices
2. Install, configure and operate client/server devices
3. Provide OM&S of hardware and software
4. Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures.
5. Assist and provide continuity to the communications squadron's automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer
6. When requested, assist the unit EC with computer hardware and software inventories.
**Qualifications**
High School with 6 - 9 years (or commensurate experience)
Clearance Required: Secret
Required Skills and Experience:
+ IAT-II Certification
+ A+ MCSA-Windows 10 or newer
One or more of the following:
+ Modern Desktop Administrator Associate or Microsoft Certified: Azure Administrator Associate
One or more of the following:
+ Microsoft Certified Systems Engineer (MCSE)- Core Infrastructure or Data Management and Analytics
6 years' experience in:
+ design, maintenance, and operation of small to medium networks administrating corporate or business' user accounts managing mail servers, printer servers, web servers, and/or firewalls; reviewing and recommending software applications as well as identifying hardware salient characteristics and any add on devices; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment
+ Experience in analyzing and troubleshooting military networks, to include:
+ Microsoft Enterprise Server 2008/2012 or later version; Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers
1-2 years' practical experience in:
+ installation, repair, and troubleshooting and maintenance of communications systems or equipment; installing/deleting client level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service release of workstation
#CTSS #TMK #SSG
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you canexpect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $71,150.00 - USD $101,225.00 /Yr.
Submit a referral to this job ( _PK-Islamabad_
**ID** _2024-3894_
**Category** _Information Technology_
**Position Type** _Full-Time_

Overview

GovCIO is currently hiring for a Client Systems Technical Support Administrator. This position will be located in Islamabad, Pakistan and will be onsite. Responsibilities

Provide systems administration support. The contractor shall: Administer, install, operate and maintain AFCENT network and day-to-day technical operation of the Network Control Center (NCC) Work with AFCENT NOSC to integrate the deployed location’s local network into the AFCENT Enterprise Network and support projects deployed by the NOSC Engineer, install and maintain network equipment to support new and emerging requirements Respond to and work with Client System Technicians (CSTs) and other base agencies to troubleshoot and resolve local area network and personal computer issues Provide responsive services, real-time network level configuration control, network restoration, quality control and performance standards, status reporting, Master Station Log (MSL), and other actions IAW SPIN-C Ensure network rights and privileges are commensurate with roles and responsibilities; do not delegate network rights and privileges without the approval of the NOSC or local communications squadron commander. Provide client systems technical support. The contractor shall: Provide Tier 1 support to resolve administrative and technical concerns with client/server devices Install, configure and operate client/server devices Provide OM&S of hardware and software Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures. Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer When requested, assist the unit EC with computer hardware and software inventories. Qualifications

High School with 6 - 9 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification A+ MCSA-Windows 10 or newer One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified: Azure Administrator Associate; AND, 6 years’ experience in: design, maintenance, and operation of small to medium networks; administrating corporate or business' user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment Experience in analyzing and troubleshooting military networks to include: Microsoft Enterprise Server 2008/2012 or later version; Microsoft Windows Operating Systems; Microsoft Exchange and other mail applications (local and remote); Microsoft Active Directory or Network server backup; DHCP, DNS, WINS, and domain controllers 1-2 years’ practical experience in: installation, repair, and troubleshooting and maintenance of communications systems or equipment; installing/deleting client level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service release of workstation Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range

The posted salary range is USD $71,150.00 - USD $92,267.00 /Yr.

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