194 IT Support Engineer jobs in Pakistan

Overview

At Xumerz, we have been helping diverse customers achieve their software and hardware development goals since 1995, focusing on innovation. Our work culture encourages collaboration and growth in expertise.

Note: This is On-Site, full-time permanent job, candidate must be Peshawar based (no remote candidates). Also, this is a night shift 3PM to Midnight.

Responsibilities

• A helper by nature, who enjoys assisting people with issues, in our case computer issues
• Good spoken communicational skills (English language)
• Get to the root of the hardware and software problems
• Excellent problem-solving, troubleshooting skills, and working with software engineers on solutions
• Providing timely and accurate customer feedback
• Communicating with clients, updating them on the problem solving
• Managing multiple cases at one time
• Experience/ knowledge of SQL, and Azure
• Attention to details, and good problem-solving skills

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Service abilities
• Good communication and interpersonal skills
• Knowledge of SQL and Cloud

Salary: 100k to 110K for juniors. For others, it's negotiable. On site, Peshawar based job

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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Overview

ZKTeco CO., LTD. (ZKTeco) is an internationally renowned enterprise specializing in pioneering biometric recognition techniques and providing products and solutions for smart entrance management, smart identity authentication, and smart offices. ZKTeco serves public-service, enterprise-level, and personal users globally. Known for its innovative biometric verification algorithms, the company owns patents for fingerprint, iris, face, vein, and palm print recognition techniques. ZKTeco is at the forefront of smart identity authentication applications and integrated smart office solutions.

Role Description

• Engage with prospective and existing customers to understand their technical requirements and business needs.
• Provide technical presentations and product demonstrations to showcase solutions and value propositions.
• Develop and maintain in-depth knowledge of company products, services, and technologies.
• Collaborate with sales and marketing teams to create proposals, quotations, and technical documentation.
• Assist in preparing tenders, BOQs, and RFPs with detailed technical input.
• Conduct site visits and customer meetings to assess project requirements and recommend suitable solutions.
• Provide pre-sales and post-sales technical support.
• Work with product and engineering teams to feedback market trends and customer requirements.
• Train clients and internal staff on product functionality and technical aspects.
• Maintain CRM records and report on sales activities, pipeline, and opportunities.
• Stay updated on industry trends, emerging technologies, and competitor offerings.

Qualifications

• Bachelor's degree in Engineering, Information Technology or related field
• Technical Support and Analytical Skills
• Excellent problem-solving and communication skills
• Ability to work independently and manage multiple tasks
• Experience in the biometric or security industry is a plus
• Appliances, Electrical, and Electronics Manufacturing

Employment Type

Full-time

Seniority level

• Entry level

Job function

• Information Technology

Industries

• Appliances, Electrical, and Electronics Manufacturing

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Company Description

At Badar Energy, we are dedicated to powering a sustainable future. As specialists in cutting-edge solar storage solutions, we provide high-performance batteries and energy storage equipment. Our products are designed to meet the growing demand for efficient, eco-friendly energy systems. Join us to be part of a team that is committed to innovative and sustainable energy solutions.

Role Description

This is a full-time, on-site role located in Karāchi for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and offering analytical solutions. Additionally, they will handle customer support and ensure excellent customer service though call, email, and visits. Day-to-day tasks include diagnosing and resolving technical problems, assisting customers with technical inquiries, and maintaining detailed records of customer interactions.

Qualifications:

Bachelor's degree in Engineering, Information Technology, or a related field
Knowledge of solar energy systems and storage solutions is a must
Technical Support and Troubleshooting skills
Strong Analytical Skills
Experience in Customer Support and Customer Service
Excellent problem-solving abilities
Effective communication and interpersonal skills
Ability to work well in a team and independently
Ability to handle customer queries on calls, emails, and visits.

Apply Now:
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We are looking for a Technical Support Engineer to assist us in the advancement of our electrical products, systems, and applications.

Education:
BS Engineering from a well-reputed University or 7th and 8th semester student.

Responsibilities:
• Execute numerous engineering activities on a regular basis, such as completing calculations to guarantee our systems satisfy worldwide safety standards and cooperating with technicians and computer programmers to fix developing difficulties.
• Conduct research on production processes and evaluate data and trends in order to develop new goods.
• Contribute to the success of our firm by improving its goods and procedures.

Date of Joining:
ASAP (As soon as possible)
Location: EME DHA Lahore, Pakistan
Stipend + Fuel: Depend on interview.

Job Specification

• MS Office
• Verbal communication and listening
• Technical and software knowledge
• Problem-solving and critical thinking under pressure.

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Overview

We’re looking for a Technical Support Specialist to join our team and support web applications built with ASP.NET, Web APIs, Microsoft SQL Server, and Node.js. You’ll also work with Vue.js and Nuxt on the frontend. Availability during USA Central Time (9 AM – 6 PM CT) is required. We offer a competitive salary and a long-term opportunity with a collaborative, remote team. Responsibilities

Provide technical support for web applications built with ASP.NET, Web APIs, Microsoft SQL Server, and Node.js. Work with Vue.js and Nuxt on the frontend. Troubleshoot databases and web technologies and assist in diagnosing and resolving issues. Communicate effectively in English (written and spoken) with teammates and customers. Collaborate with a remote team and adhere to working hours in USA Central Time (9 AM – 6 PM CT). Qualifications

Strong database troubleshooting skills and a solid grasp of web technologies. Excellent English communication skills (written & spoken). Seniority level

Entry level Employment type

Full-time

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Overview

ZKTeco CO., LTD. (ZKTeco) is an internationally renowned enterprise specializing in pioneering biometric recognition techniques and providing products and solutions for smart entrance management, smart identity authentication, and smart offices. ZKTeco serves public-service, enterprise-level, and personal users globally. Known for its innovative biometric verification algorithms, the company owns patents for fingerprint, iris, face, vein, and palm print recognition techniques. ZKTeco is at the forefront of smart identity authentication applications and integrated smart office solutions. Role Description

Engage with prospective and existing customers to understand their technical requirements and business needs. Provide technical presentations and product demonstrations to showcase solutions and value propositions. Develop and maintain in-depth knowledge of company products, services, and technologies. Collaborate with sales and marketing teams to create proposals, quotations, and technical documentation. Assist in preparing tenders, BOQs, and RFPs with detailed technical input. Conduct site visits and customer meetings to assess project requirements and recommend suitable solutions. Provide pre-sales and post-sales technical support. Work with product and engineering teams to feedback market trends and customer requirements. Train clients and internal staff on product functionality and technical aspects. Maintain CRM records and report on sales activities, pipeline, and opportunities. Stay updated on industry trends, emerging technologies, and competitor offerings. Qualifications

Bachelor's degree in Engineering, Information Technology or related field Technical Support and Analytical Skills Excellent problem-solving and communication skills Ability to work independently and manage multiple tasks Experience in the biometric or security industry is a plus Appliances, Electrical, and Electronics Manufacturing Employment Type

Full-time Seniority level

Entry level Job function

Information Technology Industries

Appliances, Electrical, and Electronics Manufacturing

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Technical Support Engineer

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Stellic Join to apply for the

Technical Support Engineer

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Stellic The Role

As the Technical Support Engineer, you will be an integral member of our Support organization, responsible for delivering top-notch technical support to our customers. You will handle incoming support tickets, ensure timely and high-quality responses, and collaborate closely with our Engineering team to resolve bugs and address urgent customer escalations. Within your first year, you will develop deep product expertise, becoming a trusted technical advisor that even Product Managers turn to for insight on platform functionality. The Role

As the Technical Support Engineer, you will be an integral member of our Support organization, responsible for delivering top-notch technical support to our customers. You will handle incoming support tickets, ensure timely and high-quality responses, and collaborate closely with our Engineering team to resolve bugs and address urgent customer escalations. Within your first year, you will develop deep product expertise, becoming a trusted technical advisor that even Product Managers turn to for insight on platform functionality.

What You'll Do

Serve as a founding member of the Support team, playing a key role in training and mentoring future support staff Manage and respond to 200 support tickets monthly while maintaining a +95% CSAT rate Provide high-quality technical support with initial response times under 12 hours and resolution within 3 business days for 90% of tickets Independently diagnose and resolve 70% common issues without escalation Partner with Technical Writers to maintain a comprehensive knowledge base for faster issue resolution Monitor customer support trends and identify areas for improvement Work closely with Engineering to effectively escalate and resolve bugs or urgent technical issues Foster and maintain a customer-centric culture within the support team and broader organization

Who You Are

Customer service experience (5+ years preferred) Bachelor's degree You are a learner with a desire to ask questions and dig into learning complex technology Have a passion for serving students and Higher Education Experience with education technology or student information systems or similar SaaS customer support with B2B with a strong set of diagnosing and/or nesting logic Experience using support ticketing systems like Intercom, Freshdesk, or Zendesk Strong troubleshooting and analytical abilities Excellent written and verbal communication Ability to manage multiple priorities Ability to multi-task and autonomously prioritization Strong cross-functional expertise engaging with engineering, customer success, and product management team

Why Join Stellic?

Shape the future of an impact-driven company at the forefront of higher education transformation Work closely with an ambitious, mission driven leadership team Own and scale the recruiting engine of a high growth company Competitive salary, equity, and a culture of excellence, speed, and ownership. Work and learn from some of the most prominent thought leaders in higher education and SaaS Generous stock options in a Series A stage startup Flexible, outcome-based culture Comprehensive health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan 401K and commuter benefits Annual international retreats in some of the most beautiful cities & towns

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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Install and configure computer applications. Monitor and maintain computer networks. Configure operating systems. Resolve issues related to the network. Prioritize and manage the workflow. Diagnose, troubleshoot, and resolve issues using customer input. Design computer systems that meet specific requirements. Learn and work with emerging technologies. Act as the first point of contact for clients with issues concerning their computer systems and equipment. Keep track of system issues and adhere to the agreed timeline until an issue is resolved. Interact with clients via phone, email or chats and provide concise written/verbal instructions. Maintain procedural documents and reports. Follow standard procedures to resolve issues by connecting them to relevant internal departments. Provide prompt, accurate feedback to customers. Ensure proper documentation of all issues. Job Specification

Strong telephone etiquette skills ensure constructive, professional relationships with colleagues and customers. Active listening and written communication follow-up are just as necessary to knowing how to tactfully communicate directions. A “customer first” attitude is inherent in every step a technical support engineer takes. Location: Information Technology and Services - Zafarwal, Pakistan

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We are looking for a Technical Support Engineer to assist us in the advancement of our electrical products, systems, and applications. Education: BS Engineering from a well-reputed University or 7th and 8th semester student. Responsibilities: • Execute numerous engineering activities on a regular basis, such as completing calculations to guarantee our systems satisfy worldwide safety standards and cooperating with technicians and computer programmers to fix developing difficulties. • Conduct research on production processes and evaluate data and trends in order to develop new goods. • Contribute to the success of our firm by improving its goods and procedures. Date of Joining: ASAP (As soon as possible) Location:

EME DHA Lahore, Pakistan Stipend + Fuel:

Depend on interview. Job Specification

• MS Office • Verbal communication and listening • Technical and software knowledge • Problem-solving and critical thinking under pressure.

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