99 Technical Assistance jobs in Islamabad

• Advise, manage, recommend, and implement all additions, moves, and changes for mobile services, including:
• New connections and upgrades
• SIM replacements

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

• Bachelors or above
• Customer support and other job experience preferred
• Must be flexible to work in shifts
• Good Written and Verbal English Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit:

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.

Role

Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Support team.

As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients via email, phone, and chat. You will serve as the primary point of contact for

The ideal candidate is someone who is motivated, can maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.

Responsibilities

• Respond to customer inquiries and complains in a timely and efficient manner
• Provide accurate, valid and complete information using the correct methods/tools
• Follow communication procedures, guidelines and policies

• Proficient in English Reading and Writing

Direct message the job poster from Translation Empire PK

Job Title: Customer Support Specialist

Company: Translation Empire

Location: DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi.

ONSITE JOB

Responsibilities:

• Handle inbound/outbound calls professionally
• Respond promptly to customer inquiries through various channels
• Identify customer needs & ensure satisfaction
• Maintain good knowledge of our services to assist customers effectively
• Follow up with customers to ensure their issues are resolved

What We’re Looking for:

• 0-2 years of experience in a customer support or client dealing role
• Excellent English communication skills (both written and verbal)
• Manage/handle the incoming calls professionally
• Empathetic, patient, and solution-oriented mindset
• Strong organizational and multitasking abilities

What We Offer:

• IPD & OPD (Medical)
• Opportunities for career growth and development
• A collaborative, supportive work culture

Freshers with good English communication skills are encouraged

Candidate must be a resident of Rawalpindi/ Islamabad

Shift Timings (Onsite, Mon-Sat):

(Aligned with UK time)

For Females: 1 PM - 9 PM

Apply at:

• Seniority level Entry level

• Employment type Full-time
• Industries Translation and Localization

Referrals increase your chances of interviewing at Translation Empire PK by 2x

Rawalpindi, Punjab, Pakistan 20 hours ago

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Bachelor's or MBA degree in Business Administration, Management, or a related field.

· Manage/handle a department of 50 to 60 people.

· Smart execution of department operations within given resources. Their leave and shift management.

· Enablement of resources for efficient executions as per their roles and responsibilities.

· Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.

· Conducting progress and development meetings with staff.

· Strong follow up for on-going projects and its completion on time.

· Developing a performance driven team who can achieve their assign targets.

· Creating a professional work environment where individuals are treated equally and fairly. To keep a healthy work life balance for all employees.

· Implementation of company policies & procedures.

· Time to time reviews of KPI’s, performance analysis and workable areas.

· Training need analysis and development of the staff for next level roles.

· Focus for operations improvement and business development.

· Process creation and improvement for the best interest of the business.

Qualification:

· Must be graduate with BBA/MBA preferred.

Skills Required:

Leadership skills, team management, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Experience Required:

Minimum 5 to 8 years of experience required.

Managing different teams and department.

Customer support & services business operations, call center operations, business development, recruitment, and project management.

Onsite

Shift Time:

Need to cover UK Shift times (12pm – 9pm or 1pm – 10pm)

Translation and Localization - Rawalpindi, Pakistan

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests.Refer unresolved customer grievances or special requests to designated departments for further investigation.
• No. of Vacancies: 5

Skills & Abilities:

• Proficient with English and Urdu speaking with excellent accent
• Possess Knowledge of Call Centre Operations

Overview : We are looking for an incredible resource who can do wonders in the world of CX with their wit and customer-centric attitude. You will be expected to provide satisfactory solutions to a diverse range of customer queries through written and verbal communication, maintaining a positive attitude. The Customer Support Executive within the Operations department will assist customers with questions, new orders, service delivery, billing, and other inquiries.

1. Respond professionally to customers, providing information about products and services, processing orders, cancellations, or complaints.
2. Keep records of customer interactions, transactions, inquiries, complaints, comments, and actions taken.
3. Follow up to ensure appropriate actions were taken, aiming for First Contact Resolution (FCR).
4. Refer unresolved grievances or special requests to relevant departments for further investigation.
5. Enhance the organization’s reputation by taking ownership of requests and exploring opportunities to add value.

At ibex, we guarantee a great learning environment, memorable experiences, and strong relationships. Joining us means unlimited exposure, skill building, and a pathway to a successful career with one of the biggest organizations in the world.

You should be a savvy communicator, agile in a fast-paced environment, with excellent English communication skills, proficiency in MS Office, and a customer service focus. A bachelor's degree or higher is required.

• Unlimited exposure
• Skill development opportunities
• Great learning environment
• Experience to build your future path
• Work with a highly trained, diverse team

We will contact you within 3 working days for an initial screening. Good luck!

• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves & Leaves Encashment
• Referral Bonus
• Company Pick & Drop

• Excellent Communication
• Time Management
• Customer Service Skills
• Problem Solving
• Team Player
• Pressure Handling

Accommodation, Communication, Gratuity, Health Insurance, Incentive Bonus, Leaves, Life Insurance, Medical, Provident Fund, Sports & Entertainment, Transport

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous ; you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid problem-solving skills.

Position : Customer Service Advisor

Hours : Monday to Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM (UK time)

As a Customer Service Advisor, you will be the first point of contact for our clients — offering support through phone and email, solving queries with confidence, and building lasting relationships. Your role is central to delivering a seamless experience to our UK-based clients, ensuring timely responses, clear communication, and reliable issue resolution.

• Respond to inbound calls and emails from both new and existing clients.
• Deliver accurate, concise information and aim for first-contact resolution.
• Manage client relationships by providing courteous and consistent service.
• Handle track & trace requests and resolve queries promptly.
• Generate and share quotes as needed, supporting a variety of client inquiries.
• Take full ownership of issues, ensuring timely follow-ups and resolutions.

• Strong verbal and written English communication skills.
• Professional, empathetic, and collaborative attitude.
• Ability to manage time effectively and stay organized under pressure.
• Previous customer service experience is an advantage.
• PC proficiency and strong attention to detail.

• Must pass a basic background check.
• Checkable work history required.

• Great team of smart people, in a friendly and open culture.
• No dumb managers, no stupid tools to use, no rigid working hours.
• No waste of time in enterprise processes, real responsibilities and autonomy.
• Expand your knowledge of various business industries.
• Create content that will help our users on a daily basis.
• Real responsibilities and challenges in a fast-evolving company.

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.
Several activities are often organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.