393 Technical Assistance jobs in Pakistan

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for our clients. You will be the first point of contact for our customers, playing a crucial role in building and maintaining strong relationships.

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Resolve customer issues and complaints with effective problem-solving skills.
3. Provide information about products and services to assist customers.
4. Maintain accurate records of customer interactions and transactions in the CRM system.
5. Collaborate with team members to improve customer service processes and workflows.
6. Follow up with customers to ensure their issues have been resolved satisfactorily.
7. Stay updated on product knowledge and company policies to provide accurate information.

1. High school diploma or equivalent; a bachelor’s degree is a plus.
2. Proven experience in a customer service or support role.
3. Familiarity with customer relationship management (CRM) software.
4. Ability to handle difficult situations and maintain professionalism.
5. Strong attention to detail and organizational skills.

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities and a customer-oriented mindset.
3. Ability to work independently and as part of a team.
4. Proficiency in Microsoft Office Suite and other relevant software tools.
5. Multitasking skills to manage various customer requests simultaneously.

1. Competitive salary with performance-based incentives.
2. Health, dental, and vision insurance options.
3. Paid time off (PTO) and holidays.
4. Opportunities for career advancement and professional development.
5. Supportive and inclusive work culture.
6. Employee recognition programs and team-building activities.

1. Fast-paced and dynamic environment with a focus on teamwork.
2. Opportunities for remote or hybrid work based on performance.
3. Continuous training and support to enhance customer service skills.
4. Positive atmosphere that encourages open communication and feedback.

1. Send your resume and cover letter to .
2. You can also follow this link to apply for the position: .

As our technical customer support rep, you will interact with our customers via our chat support systems, calls, and other communication channels. Your primary tasks involve answering questions and providing priority support to our SaaS customers. You will also assist with sales, account updates, information dissemination, and escalations.

The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfilment from resolving customer queries efficiently and effectively. Your primary function will be to resolve technical customer queries related to our SaaS platform, FBAS.

1. Assisting customers with system and account setups so that they can effectively launch advertising campaigns
2. Troubleshooting and assisting with queries related to system, account creation, payment and card features, etc.
3. Troubleshooting and assisting with advertising campaign launches and glitches via the system
4. Assisting customers to navigate our system features and toolsets so that they get maximum value.
5. Assisting customers with domain and proxy queries and setups
6. Troubleshooting proxy and domain related issues
7. Helping customers card setups for media buying
8. Offering an extension of after-hours support to our customers on behalf of technical departments.
9. Assisting with outreach and sales
10. Managing our accounts inventory through effective farming methods and techniques
11. Assisting with customer communication and information dissemination

1. Is sharp, energetic, and intelligent and can communicate with insight and understanding, concisely and clearly
2. Is proactive and responsive in dealing with customer queries
3. Demonstrates consistent administrative efficiency and accuracy
4. Is determined to reach constructive relationship outcomes

1. Communication: Written and spoken English
2. Listening and comprehension
3. Understanding of concepts, system features policies and procedures
4. Administrative skills, attention to detail and troubleshooting
5. Understanding technical and business concepts at a high level
6. Questioning, taking ownership of and simplifying tasks to achieve customer satisfaction.

1. Previous experience with remote working is beneficial
2. Experience working with Facebook
3. Experience working in high-risk niches such as crypto, casino, nutra, etc.
4. Have provided support for software companies in previous roles, tech savvy

1. Provide customer support through email, chat, and phone. Work with other departments to resolve customer issues in a timely manner.
2. Serve as a point of contact for customer support and complaints.
3. Proactively identify, investigate, and resolve recurring customer support issues.
4. Work to improve the customer support portal to create a better experience for the customer.
5. Include admin duties such as working on ERP tutorials.

Good English, good communication skills, and fundamental knowledge of IT systems; Bachelor's degree minimum.

• Full-Time, Office-based Job

Teknologics is looking for Customer Support Executives with excellent English speaking and writing skills to join our growing team. This is a great opportunity for both fresh graduates and candidates with 1–2 years of experience in customer service or support roles.

What We’re Looking For:

• Strong command of spoken and written English
• Good communication and interpersonal skills
• Ability to handle customer queries efficiently via email, chat, or phone
• Willingness to work onsite during night shift hours
• Fast learners with a customer-first attitude

Fresh graduates are welcome to apply!

Shift Timings : 6 pm to 3 am Monday to Friday.

If you are interested please share your resume at our email mentioned below.

Email:

• Seniority level Entry level

• Employment type Full-time

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Lahore District, Punjab, Pakistan 15 hours ago

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Salary: Market Competitive + Performance Bonuses

Are you confident, fluent in English, and looking to build an international sales and client communication career?

At Eza-Tech, we seek proactive individuals to join our outbound engagement team. You’ll be working on international projects with a clear growth path and full training provided.

Key Responsibilities:

1. Reach out to international businesses and contractors
2. Generate leads and schedule discovery calls
3. Manage onboarding conversations and build relationships
4. Use CRM and outreach tools for follow-ups and reporting

What We’re Looking For:

• Excellent spoken and written English
• Experience in sales or customer service (preferred but not essential)
• Must be based in Karachi and available to work in an office-based environment

If you are interested, apply now by sending your CV to: or WhatsApp: +44 7471 095853.

Let’s grow together.

#Hiring #KarachiJobs #SalesJobs #CustomerEngagement #BusinessDevelopment #CareerOpportunity #EzaTech #OutboundSales #InternationalCareers

• Entry level

• Full-time

• Software Development

This job posting is active and currently accepting applications.

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit:

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.

Role

Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Support team.

As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients via email, phone, and chat. You will serve as the primary point of contact for account permissioning requests, inquiries, complaints, and technical support issues. You will be expected to provide timely and accurate responses to customer inquiries and work closely with other departments within the company to ensure customer satisfaction.

The Team – Customer Support

We are a small but growing team with ambitious and energetic individuals. The team has a very pro-active, can-do approach to work, and we expect any new joiner to have the same energy.

The Customer Support team regularly works in collaboration with other teams such as Tech, Product Operations, Customer Success, Account Management and Editorial. You will get a lot of exposure and insight into how the company functions on a day-to-day basis.

Key Responsibilities:

• The person hired for this role will be responsible for providing support to our client for our FinDox platform offerings.
• Respond to customer inquiries via email and phone in a professional and timely manner. Ensure customer satisfaction by providing prompt and accurate responses to customer inquiries and complaints.
• The expectations from the incumbent will include managing tight deadlines, fast turnaround on requests and high stakeholder engagement.
• Provide technical support to customers with regards to our products and services.
• Perform and respond to regular audits based on internal reporting for data maintenance.
• Maintain accurate and up-to-date customer information in our database.
• Perform other related duties as assigned.

Requirements:

• Bachelor's degree in Business, Finance, Marketing, or a related field.
• At least 2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and ability to multitask in a fast-paced environment.
• Experience in using customer relationship management (CRM) software is a plus.
• Experience working in a call center or BPO environment would be beneficial.
• Willingness to work US hours. (Could be EST or PST)

Holidays:

Octus has a comprehensive time-off policy globally and you will be following your local calendar for National Holidays.

Based on your preferences and the overall business needs of your role, you can also swap your national holidays with another day of your choosing.

Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous ; you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid problem-solving skills.

Position : Customer Service Advisor

Hours : Monday to Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM (UK time)

As a Customer Service Advisor, you will be the first point of contact for our clients — offering support through phone and email, solving queries with confidence, and building lasting relationships. Your role is central to delivering a seamless experience to our UK-based clients, ensuring timely responses, clear communication, and reliable issue resolution.

• Respond to inbound calls and emails from both new and existing clients.
• Deliver accurate, concise information and aim for first-contact resolution.
• Manage client relationships by providing courteous and consistent service.
• Handle track & trace requests and resolve queries promptly.
• Generate and share quotes as needed, supporting a variety of client inquiries.
• Take full ownership of issues, ensuring timely follow-ups and resolutions.

• Strong verbal and written English communication skills.
• Professional, empathetic, and collaborative attitude.
• Ability to manage time effectively and stay organized under pressure.
• Previous customer service experience is an advantage.
• PC proficiency and strong attention to detail.

• Must pass a basic background check.
• Checkable work history required.

• Great team of smart people, in a friendly and open culture.
• No dumb managers, no stupid tools to use, no rigid working hours.
• No waste of time in enterprise processes, real responsibilities and autonomy.
• Expand your knowledge of various business industries.
• Create content that will help our users on a daily basis.
• Real responsibilities and challenges in a fast-evolving company.

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.
Several activities are often organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.

About the Job:

UK’s leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for English Speaking Candidates. Candidate must be proficient in English and must have exceptional communication skills.

Responsibilities:

Manage/handle the outgoing/incoming calls professionally

Identify and assesses customer’s need to achieve satisfaction

Giving follow up calls to the customers at a specified date and time

Stay up-to-date on product and service knowledge

Follow communication procedures, guidelines, and policies

Managing a large number of outbound/inbound calls

Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes

Requirements & Skills:

Excellent written and verbal communication skills, particularly in English

Strong problem-solving and troubleshooting abilities

Ability to remain calm and professional under pressure

Strong attention to detail and accuracy

Ability to work independently and as part of a team

Comfortable with technology and ability to quickly learn new systems

Ability to adapt to changing situations and priorities

Shift Time:

Shift 1: Mon- Sat (onsite) 12pm-8pm 1:30pm-9:30pm 1pm-9pm

Shift 2: Mon- Sat (onsite) 4pm-12am 5:30pm-1:30am

Shifts are aligned with UK timing

Location:

DHA 1, Sector F, Rawalpindi

Salary:

Market Competitive

As a Customer Support Executive at YAP Pakistan, you will serve as the primary point of contact for our customers, addressing their inquiries, resolving issues, and providing assistance regarding our digital banking services. You will play a crucial role in ensuring customer satisfaction by delivering high-quality support and maintaining a positive customer experience.

Key Responsibilities:

• Respond promptly to customer inquiries via various channels, including phone, email, chat, and social media, providing accurate information and solutions.
• Assist customers in troubleshooting and resolving issues related to account access, transactions, and other banking services.
• Maintain a deep understanding of YAP Pakistan’s products and services to effectively assist customers and promote features.
• Accurately document customer interactions, inquiries, and resolutions in the support system to ensure continuity and quality of service.
• Collect and relay customer feedback and suggestions to the relevant teams to improve services and customer experience.
• Collaborate with other departments (such as tech support, compliance, and product development) to resolve complex customer issues and enhance service delivery.
• Meet or exceed established performance metrics, including response times, resolution rates, and customer satisfaction scores.
• Participate in training sessions and contribute ideas for improving customer support processes and policies.

Qualifications:

• A bachelor’s degree in Business, Communication, or a related field is preferred.
• 1-3 years of experience in customer support or service roles, ideally in the banking or fintech industry.
• Excellent verbal and written communication skills in both English and Urdu (knowledge of other regional languages is a plus).
• Familiarity with digital banking platforms and proficiency in using customer support software and tools.
• Strong analytical skills with the ability to troubleshoot and resolve customer issues effectively.
• Passion for providing exceptional customer service and a commitment to meeting customer needs.
• Ability to work collaboratively in a fast-paced environment and support team goals.