299 Technical Support jobs in Pakistan

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.

• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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Tips: Technical Support Officer (Full-Time)

We're Hiring: Technical Support Officer

Location: 5D Commercial Area Nawab Town Raiwind Road Lahore

Company: Angular Power Automation

Type: Full-Time | On-site

Experience Level: Fresh to 2 Years

• Take ownership of tasks assigned as per your role/designation and ensure their timely and efficient completion.

1–2 years of experience in tech support or Fresh Graduate

We are urgently seeking Fresh & Experienced employees to join our team

Accommodation

We are looking for a Technical Support Engineer to assist us in the advancement of our electrical products, systems, and applications.

Education:
BS Engineering from a well-reputed University or 7th and 8th semester student.

Responsibilities:
• Execute numerous engineering activities on a regular basis, such as completing calculations to guarantee our systems satisfy worldwide safety standards and cooperating with technicians and computer programmers to fix developing difficulties.
• Conduct research on production processes and evaluate data and trends in order to develop new goods.
• Contribute to the success of our firm by improving its goods and procedures.

Date of Joining:
ASAP (As soon as possible)
Location: EME DHA Lahore, Pakistan
Stipend + Fuel: Depend on interview.

• MS Office
• Verbal communication and listening
• Technical and software knowledge
• Problem-solving and critical thinking under pressure.

1 month ago Be among the first 25 applicants

Inbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT industry.

Responsibilities

• Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems. Administer, manage, and monitor desktops, laptops (domain and non-domain), printers, scanners, and other peripheral devices
• Oversee shift operations and manage service desk activities, including team coordination and vendor management
• Deliver end-user support in-person, over the phone, and remotely for hardware and software issues including Windows OS, web browsing, email, word processing, spreadsheets, and other business applications.
• Handle the setup and installation of VPN and NCCPL business software on external client terminals, ensuring secure connectivity through PSX LAN, fiber leased lines, or internet
• Maintain accurate IT inventory records and ensure compliance with ITSM (IT Service Management), ISMS (Information Security Management System), and BCMS (Business Continuity Management System) policies and procedures
• Understand and meet all legal, regulatory, and contractual IT requirements; in-house training will be provided as necessary
  
  

• Bachelor's degree in computer science or a related field
• Minimum 2 - 4 years of experience in technical support or a related field
• Strong communication skills with the ability to clearly explain technical concepts to non-technical users
• Strong technical knowledge of Active Directory; Domain controller and Exchange Server
• Proficient in Windows Operating Systems and Microsoft Office Suite
• Skilled in corporate VPN setup and installation, including configuration, customization, and system security hardening
• Ability to troubleshoot software-related issues such as OS malfunctions, MS Office application errors, system performance bottlenecks, boot/recovery problems, endpoint security, and email setup

• Seniority level Not Applicable

• Employment type Contract

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Inbox Business Technologies by 2x

Karachi Division, Sindh, Pakistan 3 months ago

Karachi Division, Sindh, Pakistan 1 month ago

Karachi Division, Sindh, Pakistan 1 year ago

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Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the role:

The Technical Support Engineer - Tracking and Telematics role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots the cases in Technical Support. They also train, educate, assist, and guide other employees within Support and across the company. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends and understand the magnitude and scope of the problems before working with the Technical Lead.

• Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn
• Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues
• Perform data analysis to assess the impact and prevalence of issues using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo
• Determine how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption
• Determine root causes of errors/bugs using available data and tools, and report them to the Technical Leads
• Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and overall customer experience
• In-depth knowledge of Motive products and features, with expertise in navigating the Motive Front End Dashboard and Backend Console
• Build trusting relationships with customers through open and interactive communication over the phone, chat, and emails
• Provide constructive feedback and write Knowledge-base articles to share knowledge and support other team members

• 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles
• Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience
• Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0.
• Intermediate-level expertise in any programming language (e.g., Python, C++, C#, Ruby)
• Familiarity with the software development process and understanding of tools for SAAS-based products
• Proficient technical skills for analyzing crucial data points and ability to perform in-depth root cause analysis
• Familiarity with hardware and firmware level troubleshooting
• Share knowledge and mentor technical support engineers to foster a collaborative and high-performing team environment
• Excellent written and verbal communication skills
• Flexibility to participate in on-call rotation

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

Inbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT industry.

• Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems. Administer, manage, and monitor desktops, laptops (domain and non-domain), printers, scanners, and other peripheral devices.
• Oversee shift operations and manage service desk activities, including team coordination and vendor management.
• Deliver end-user support in-person, over the phone, and remotely for hardware and software issues including Windows OS, web browsing, email, word processing, spreadsheets, and other business applications.
• Handle the setup and installation of VPN and NCCPL business software on external client terminals, ensuring secure connectivity through PSX LAN, fiber leased lines, or internet.
• Maintain accurate IT inventory records and ensure compliance with ITSM (IT Service Management), ISMS (Information Security Management System), and BCMS (Business Continuity Management System) policies and procedures.
• Understand and meet all legal, regulatory, and contractual IT requirements; in-house training will be provided as necessary.

• Bachelor's degree in computer science or a related field.
• Minimum 2 - 4 years of experience in technical support or a related field.
• Strong communication skills with the ability to clearly explain technical concepts to non-technical users.
• Strong technical knowledge of Active Directory; Domain controller and Exchange Server.
• Proficient in Windows Operating Systems and Microsoft Office Suite.
• Skilled in corporate VPN setup and installation, including configuration, customization, and system security hardening.
• Ability to troubleshoot software-related issues such as OS malfunctions, MS Office application errors, system performance bottlenecks, boot/recovery problems, endpoint security, and email setup.

Regler Engineering SMC Pvt Ltd, Pakistan

1. Strong logical thinking, problem solving skills, attention to detail, and a quality mindset.
2. Good professional communication and presentation skills with all internal and external stakeholders.
3. Possesses strong will to keep pushing himself/herself to achieve more and exceed expectations.
4. Proactive attitude and open mindset towards learning and self-growth.
5. Excellent teamwork and strong ownership are mandatory.
6. Flexibility is highly appreciated, given the dynamic business environment in the local team.
7. Able to withstand high stress and work independently during escalations.

1. Knowledge of Siemens PLCs, Motors & Drives will be a plus point for the candidate.
2. Experience: Fresh or having 1 to 2-year experience in the relevant field.
3. Qualification: Mechatronics / Electrical Engineer

Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.

This role is responsible for ensuring a Delightful Pre & Post-Implementation Customer Experience that aligns with our business strategy and SLA Commitment. Moreover this role is responsible for establishing the NOC and managing efficient Network & System Operations with proactive handling.

• Team Building: Build a team of A Players with right potential and talents to achieve the organizational objectives and create the strategy for successful NOC and Technical Support Operations
• Training and Development: Continuously train and coach the team to achieve their Key Performance Indicators and keep them motivated
• Leadership and Performance Management: Keep a close eye on the Support Operations and ensure Quality Assurance and performance goals are met according to the plan. Do performance appraisal of your team on Quarterly basis
• Team Culture: Create and maintain a performance oriented culture within the team by creating positive competition and open learning environment
• Process: Create, implement and streamline processes related to successful operations of a diverse technical support and network operations function. Implement ITIL framework in the CNOC department.
• Customer Experience: Transformation of the customer experience by providing proactive, professional and friendly support operations to the customers
• Customer Empowerment: Engage with the customer during Go-Live Support period, ensure they are properly trained and empowered to get full benefit of Contegris products and solutions
• Customer Relationship: Be the first level of escalation for the customer, Handle support escalations and get them resolved on priority
• Collaboration: Partner with Development and Leadership team to help resolve Customer Queries which need special attention and share valuable suggestions for improvement. Collaborate with Deployment team for smooth and efficient onboarding of the customer.
• CSAT & NPS Surveys: Actively conduct the CAST and NPS Surveys and suggest corrective action to the leadership.
• Reporting & Analysis: Analyze support operations for the required KPIs, do continuous performance management and present the analytical reports to the leadership on weekly, monthly, quarterly and yearly basis.
• Information Security: Understand and Implement Contegris ISMS policy across the functions

• Education: MS/BS in IT/CS or Equivalent
• Experience: Minimum 4~5 years experience working with BPO/SAAS Company in the Implementation, Lead Support Engineer role with management responsibilities
• Leadership skills
• Ability to work under extreme pressure without losing cool
• Ability to handle multiple things going on simultaneously
• Team Management as a successful coach
• Handle Technical Support Operations
• Handle NOC Operations
• Handle Contact Center Operations
• Strong Reporting & Analytical ability

Company Description

At Badar Energy, we are dedicated to powering a sustainable future. As specialists in cutting-edge solar storage solutions, we provide high-performance batteries and energy storage equipment. Our products are designed to meet the growing demand for efficient, eco-friendly energy systems. Join us to be part of a team that is committed to innovative and sustainable energy solutions.

Role Description

This is a full-time, on-site role located in Karāchi for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and offering analytical solutions. Additionally, they will handle customer support and ensure excellent customer service though call, email, and visits. Day-to-day tasks include diagnosing and resolving technical problems, assisting customers with technical inquiries, and maintaining detailed records of customer interactions.

Qualifications:

Bachelor's degree in Engineering, Information Technology, or a related field
Knowledge of solar energy systems and storage solutions is a must
Technical Support and Troubleshooting skills
Strong Analytical Skills
Experience in Customer Support and Customer Service
Excellent problem-solving abilities
Effective communication and interpersonal skills
Ability to work well in a team and independently
Ability to handle customer queries on calls, emails, and visits.

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