146 IT Support Manager jobs in Pakistan

Dynamic Solutions Pakistan is seeking an energetic candidate to provide technical support and training for DSPAK Products such as DynamicERP, Dynamic Business Control System, Suchool Campus Management System, Hospital Management System, Financial Accounts Management System, and Real Estate Management Systems. You will gain an in-depth understanding of DSPAK Products to provide customer support to clients worldwide.

Qualifications:

• Degree in Computer Science.
• Excellent phone and email manners, with a personable approach.
• Good English and Urdu writing and speaking skills.
• Good typing speed.
• Enjoys and excels at problem solving.
• Proficient in all Microsoft Office products.

Requirements:

This position involves providing support for various software products. Daily tasks include, but are not limited to:

• Providing support via phone, WhatsApp, AnyDesk, and email to troubleshoot user issues.
• Recommending product enhancements to improve the products.
• Responsible for quality control and bug testing of new releases.

Location: Wah, Pakistan

We are looking for young, energetic, talented, and sharp individuals, both males and females, who can speak fluent English confidently for Customer Support (CCR).

This is strictly a no sales and no target salary-based job. It is a fixed salary-based position. The selected candidate will make and receive calls.

Responsibilities include:

1. Handling and resolving customer queries to their satisfaction level.
2. Providing word, excel, and secretarial support to clients.
3. Receiving, directing, and relaying telephone, email, fax, and text messages.
4. Keeping track of queries, incoming and outgoing calls.
5. Assisting the admin manager in administrative tasks.
6. Maintaining a comprehensive filing system and filing all correspondence.
7. Responding to public inquiries and handling support calls.
8. Maintaining and developing professional relations with existing and new customers.
9. Assisting staff as requested.

Excellent customer service and communication skills.
Strong data entry skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must have perfect English communication skills.

Location: Outsourcing/Offshoring - Rawalpindi, Pakistan

Develop or update customer service policies and procedures.

Managing customer expectations.

Handling more complex inquiries and complaints.

Making sure accurate records are kept of communications with customers.

Analyzing key management information to see how well customers are being served.

Helping to recruit, train and conducting performance reviews of new staff.

2-4 years managerial experience in a highly dynamic environment.

High conversational level in communication (English).

Team building and result-oriented.

Devsinc is seeking an experienced Customer Support Manager who is passionate about delivering top-notch customer support, skilled in team management, and thrives in a fast-paced, startup environment.

1. Lead and manage the customer support team to deliver exceptional service and ensure client satisfaction.
2. Develop and refine customer support strategies, processes, and workflows to enhance the customer experience.
3. Act as the escalation point for complex customer inquiries and ensure timely resolutions.
4. Analyze customer service metrics and KPIs to identify trends, improve performance, and drive continuous improvement.
5. Train, mentor, and develop the customer support team to ensure high performance and engagement.
6. Collaborate with cross-functional teams, including Product, Sales, and Operations, to address customer feedback and needs.
7. Maintain up-to-date documentation on support processes, FAQs, and policies.
8. Stay informed about industry trends and customer service best practices to enhance support operations.

1. 7+ years of experience in customer support, with at least 3 years in a managerial role.
2. Proven success in a fast-paced, fast-growing, ever-changing startup environment.
3. Fluent in English with excellent written and verbal communication skills.
4. Strong problem-solving, decision-making, and interpersonal skills.
5. Experience using customer support software, CRM tools, and other communication platforms.
6. Background in the hospitality or hotel industry is a strong plus.
7. Ability to adapt to changing priorities and manage multiple projects simultaneously.
8. Bachelor’s degree in Business, Hospitality, or a related field is preferred but not required.

Bachelors, Masters (Computer Science) Technical Education Preferred

1. Responsible for smooth resolution of all Company related issues at CLIENT site.
2. Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner.
3. Resolve problems by working as a contact person between Company and our clients, coordinating with GD Leads and other key players (on and off shore).
4. Maintain an excellent relationship with clients and ensure connectivity and engagement with Client Representatives at all levels of assigned accounts.
5. Manage Client Service Relationship and serve as the point of contact for all issues related to the Company.
6. Support the client through internal processes to execute timely deployments and/or ensure smooth operations.
7. Submit status reports to management summarizing completed projects/tasks.
8. Responsible for total incident ownership, managing all high and critical incidents.
9. Manage and execute ad hoc reporting requirements.
10. Required to visit clients twice a year.

Above average skills in relational database management systems and ability to use SQL.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Proven ability to influence cross-functional teams without formal authority.
Must be able to travel for assignments if required.

Location: Information Technology and Services - Islamabad, Pakistan