255 IT Support Manager jobs in Pakistan
Information Technology Support Manager
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Why This Role?
We are seeking an experienced and hands-on "
IT Support Manager"
for one of our client's
to lead their support operations across a network of retail stores and gas stations throughout the United States.
This role involves managing a support team, overseeing the resolution of technical issues, and directly handling complex problems related to
Point-of-Sale (POS)
systems, forecourt equipment, and store technology infrastructure. The ideal candidate will bring leadership, technical depth, and a customer-first mindset to maintain seamless operations in a fast-paced, high-availability environment.
Key Responsibilities:
- Lead and manage the IT support team, overseeing day-to-day operations to ensure timely and effective resolution of support tickets across all store and gas station locations.
- Provide expert-level troubleshooting for complex POS-related issues, including registers, payment systems, fuel pump interfaces, scanners, and back-office systems.
- Develop and maintain support protocols, escalation procedures, and service-level expectations to meet operational goals.
- Act as the point of escalation for high-impact or unresolved technical issues, coordinating with vendors and internal IT teams as needed.
- Monitor and analyze support trends to identify recurring issues and implement long-term solutions and process improvements.
- Maintain detailed documentation of technical incidents, resolutions, system updates, and internal knowledge base articles.
- Communicate regularly with store managers, field operations, and executive leadership to provide updates on system performance and ongoing initiatives.
- Oversee onboarding and training of support staff, ensuring the team remains up to date with tools, systems, and technologies used across the organization.
- Ensure compliance with data security, PCI/EMV standards, and company IT policies.
- Support infrastructure changes and upgrades as they relate to store operations and point-of-sale systems.
Qualification Requirements:
*Must-to-have:
- 10+ years
of experience in IT support, with at least 2-3 years in a leadership or managerial role, preferably in a retail or fuel station environment. - Proven experience with
POS systems
(e.g., Verifone, NCR, Gilbarco), forecourt controllers, payment processors, and store technology. - Strong understanding of
network fundamentals
, remote access tools, ticketing systems (e.g., Zendesk, ServiceNow), and Windows environments. - Excellent communication and interpersonal skills; able to lead teams and communicate effectively with technical and non-technical stakeholders.
- Strong problem-solving abilities, organizational skills, and a customer-service mindset.
- Willingness to be on-call for critical issues and support a rotating schedule, including occasional nights or weekends.
*Nice-to-have:
- Prior experience managing IT operations for multi-location retail chains or gas stations.
- Familiarity with fuel management systems, pump controllers, and EMV-compliant hardware.
- Experience working with U.S.-based vendors, field service teams, and third-party IT service providers.
- Capable of balancing technical work with strategic leadership and process improvement initiatives.
Location & Working Model:
* Primary Location:
Shahrah-e-Faisal, Karachi
* Remote/onsite/Hybrid: Full-time onsite
* Shift Timings:
8:00PM to 5:00AM
(rotational shifts possible)
* Working days: Monday to Friday and alternative
Saturdays
Application Process:
I look forward to receiving your application Once submitted, we will review it and consider your fit against other candidates in the process. We strive to ensure an efficient process, though there may occasionally be delays.
About Sperton
Sperton ___ is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.
Information Technology
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IntelliasPro is a leading US-based outsourcing company, committed to providing our employees with an enriching and rewarding environment.
Responsibilities:
- Provide technical support for software, hardware, and networking issues across the organization.
- Install, configure, and maintain computer systems, printers, and related peripherals.
- Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.
- Ensure smooth functioning of LAN/WAN, Wi-Fi, routers, switches, and firewalls.
- Manage user accounts, permissions, and access control within company systems.
- Monitor and maintain servers, backups, and data security protocols.
- Assist in software installations, updates, and license management.
- Coordinate with vendors for IT equipment procurement and maintenance.
- Maintain IT inventory and ensure all assets are properly tagged and recorded.
- Ensure compliance with IT policies and data protection guidelines.
- Support internal users through calls, emails, and ticketing systems.
- Document all technical tasks, configurations, and troubleshooting steps.
- Perform any other IT-related tasks assigned by management.
Requirements:
- Strong understanding of networking concepts (LAN/WAN, TCP/IP, DHCP, DNS, VPN, Firewalls).
- Hands-on experience with routers, switches, and access points.
- Familiarity with Windows OS, Microsoft 365, and server administration.
- Basic knowledge of CCTV, biometric, and telephony systems.
- Ability to diagnose and repair hardware and software issues efficiently.
- Excellent communication and problem-solving skills.
- Ability to manage multiple tasks and work under pressure.
- Certification in CCNA, MCSA, or related fields will be an advantage.
- Previous experience in IT support or network administration (Minimum 1 year).
Qualification:
- Bachelor's degree in Computer Science, IT, or a related field.
- Relevant certifications (CCNA, CompTIA Network+, or equivalent) preferred.
Key Benefits:
- On Job Training
- Fuel Allowance
- Medical Insurance (OPD & IPD)
- PF
- EOBI
- Paid Leaves
Job Type: Full-time
Work Location: In person
Job Type: Full-time
Pay: From Rs50,000.00 per month
Work Location: In person
Manager Information Technology Support Services
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Company Description
House Building Finance Company Limited (HBFC) is the only housing finance institution in Pakistan, providing affordable housing finance to low and middle income groups of the population. HBFC is dedicated to making housing accessible and affordable, contributing to the socio-economic development of the country.
Role Description
This is a full-time on-site role for a DBA - IT Support located in Karachi. The DBA - IT Support will be responsible for managing databases, overseeing database design, troubleshooting database issues, and ensuring efficient replication processes. Daily tasks include monitoring database performance, implementing security measures, conducting routine maintenance, and supporting database users within the organization.
Qualifications
- Skills in Database Administration and Database Design
- Experience with Databases and Replication techniques
- Proficiency in Troubleshooting database-related issues
- Strong analytical and problem-solving skills
- Excellent communication and teamwork abilities
- Ability to work independently and manage multiple tasks simultaneously
- Relevant certifications such as Oracle, Microsoft SQL Server, or equivalent are a plus
- Bachelor's degree in Computer Science, Information Technology, or related field
Information Technology Associate
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Company Description
Behbud Association is a nonprofit organization in Karachi, established in 1970, dedicated to uplifting and empowering residents of marginalized communities. The organization provides quality and low-cost education, health services, and vocational training for income generation. Run by a group of volunteer women, Behbud Association aims to empower underprivileged women and children. With the dedication of volunteers and generous donors, Behbud impacts nearly 200,000 beneficiaries annually. The organization is PCP certified and fully Shariah compliant.
Role Description
This is a full-time, on-site role located in Karachi for an Information Technology Associate. The Information Technology Associate will be able to resolve networking and hardware issues. Trouble shooting: how to stop a laptop/desktop from "mysteriously not connecting." Able to execute day-to-day IT support, manage networking and hardware maintenance. Hands-on Experience of Windows Installation and Software Installations. Hands-on experience of software system to check online availability of our team to remain productive.
Qualifications
· At least 6 Months to 2 years prior experience.
· Strong Excel, Software, Networking, ERP systems, and communication.
· Analytical, organized, detail oriented, and a good team player.
· Minimum Qualification: Should be BS Computer Science.
Information Technology Technician
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Company Description
Octave Technology Solutions (OTS) delivers end-to-end product lifecycle solutions, specializing in precision engineering, digital manufacturing, 3D scanning, and industrial automation. Headquartered in Islamabad, Pakistan, OTS has partnered with over 150 organizations and deployed 1,000 solutions utilizing the latest innovations and technologies. Our integrated ecosystem transforms fragmented workflows into intelligent, high-performance pipelines, driving results in the aerospace, automotive, medical, energy, and tooling industries.
Job Summary:
We are seeking a skilled and customer-focused IT Technician to join our IT team.
In this role, you will be responsible for installing, maintaining, and troubleshooting hardware, software, and network systems across the organization.
You will provide technical support to staff, ensuring efficient and secure IT operations to support business needs.
Key Responsibilities:
- Install, configure, and maintain desktop and laptop computers, printers, and other hardware.
- Troubleshoot and resolve hardware, software, and networking issues for end users.
- Provide first-line support via phone, email, remote access, or in person.
- Set up new user accounts, workstations, and access permissions in line with company policies.
- Perform routine maintenance and updates on systems and software.
- Monitor IT systems for performance, security, and availability.
- Maintain documentation of systems, configurations, procedures, and support activities.
- Assist in managing inventory of IT assets, including tracking and ordering equipment.
- Support IT/Technical projects such as system upgrades, migrations, and rollouts.
- Ensure data backups and disaster recovery protocols are functioning as required.
- Stay current with new technologies and best practices in IT support.
Information Technology Specialist
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Yousuf Adil (ICF to Deloitte) is Hiring: IT Support Specialist (To be Seconded to KSA)
Dear LinkedIn Family,
We're excited to announce a fantastic opportunity to join our growing team as an IT Support Specialist
If you're passionate about technology, infrastructure, and digital transformation — this is your chance to make an impact and grow in a dynamic environment.
Key Responsibilities
Assist in developing and maintaining IT infrastructure — including server rooms, virtual servers, domain controllers, and Exchange servers.
Support and promote the use of OneDrive & SharePoint for enhanced backup, collaboration, and file sharing.
Help review and implement IT policies, SOPs, SLAs, and KPIs.
Prepare weekly executive dashboards and KPI-based performance reports.
Collaborate with Finance for IT budget planning and monitoring.
Track procurement plans, ERP issues, and helpdesk resolutions.
Coordinate with internal teams and vendors to ensure seamless operations.
Contribute to digital transformation initiatives and long-term IT roadmaps.
Provide technical troubleshooting and end-user support when needed.
Required Expertise
Hands-on experience with Windows Server, Exchange, and virtualization tools.
Proficiency in Power BI, PowerPoint, and Excel (for analytics and reporting).
Familiarity with MS Project, Jira, and SharePoint for project tracking.
Strong financial modeling and Excel-based forecasting skills.
Excellent communication and stakeholder management skills.
Preferred Qualifications
Bachelor's degree in IT, Computer Science, or related field.
3+ years of relevant IT support or infrastructure experience.
Professional certifications (Microsoft, Azure, Cisco, ITIL) are a plus
Location: KSA
Type: Full-time | Immediate Joiners Encouraged
If you're ready to be part of a forward-thinking IT team and help shape the digital future — we'd love to hear from you
Apply Now: DM us directly.
Let's shape the future of IT together
Information Technology Officer
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Company Description
Diamond Fabrics Limited, a part of the Sapphire Group, is dedicated to manufacturing high-quality denim with utmost care and precision. The company is recognized for its innovative approach, catering to merchants worldwide who lead modern trends. Employees at Diamond Fabrics Limited strive to produce top-notch fabric, ensuring excellence in every piece delivered.
Role Description
This is a full-time role for an Information Technology Officer, located on-site in Shekhūpura. The Information Technology Officer will be responsible for day-to-day IT operations, troubleshooting technical issues, providing technical support, managing network administration, and overseeing system administration. The role requires close collaboration with various departments to ensure smooth IT operations and optimal performance.
Qualifications
- Proficiency in Troubleshooting and providing Technical Support
- Experience in Information Technology and Network Administration
- Knowledge of System Administration and its best practices
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Bachelor's degree in Information Technology, Computer Science, or related field
- Experience in the manufacturing or textile industry is a plus
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Information Technology Engineer
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About ShipIn
ShipIn is a leading provider of AI-driven visual analytics solutions for the maritime industry, enabling ship owners and operators to enhance safety, efficiency, and compliance through real-time insights. Our mission is to empower shipping companies with data-driven decision-making, bridging the gap between ship and shore.
Role Overview
We're looking for a skilled and proactive IT Engineer
with expertise in both Information Technology and CCTV systems
. In this role, you'll be responsible for ensuring the stability, integrity, and performance of our remote Linux-based systems, network infrastructure, and visual data services.
You will be involved in the full IT operations lifecycle—from design and deployment to monitoring and support—across physical, virtual, and cloud environments. In addition, you'll lead the installation, configuration, and integration of IP-based CCTV systems, ensuring high availability, remote accessibility, and seamless interaction between shipboard and onshore infrastructure.
Key Responsibilities
IT Infrastructure Management
- Design, implement, and maintain secure and scalable networks (LAN/WAN/Wi-Fi)
- Administer Linux servers, Windows PCs, file systems, and core services
- Configure and manage networking hardware: switches, routers, firewalls, WAPs, VPNs
- Monitor system and network performance to ensure uptime and reliability
- Apply patches, updates, and security configurations according to schedule
- Manage core services such as DNS, DHCP, VPNs, authentication services, and certificate authorities
CCTV System Management
- Install, configure, and maintain IP-based CCTV systems, NVRs, and VMS platforms (e.g., Hikvision, Lorex)
- Ensure video quality, system uptime, and data retention in line with compliance and operational needs
- Integrate CCTV systems with the broader IT infrastructure for centralized monitoring and remote access
System Integration
- Bridge CCTV and IT networks to ensure seamless functionality between shipboard and cloud platforms
- Automate backup and retention policies for both visual and operational data
Troubleshooting & Support
- Perform diagnostics and root cause analysis for hardware, software, and connectivity issues
- Use tools such as ping, traceroute, netstat, journalctl, Prometheus, Grafana, and Wireshark to monitor system health
- Provide remote and occasional on-site support for escalated technical issues
Documentation & Collaboration
- Maintain up-to-date documentation: network diagrams, system configurations, procedures
- Create user guides and technical documentation for internal and external stakeholders
- Collaborate with the IT Operations team to share knowledge and ensure service continuity
Skills and Qualifications
Professional Experience
- 3+ years of hands-on experience in Cisco networking and Linux system administration
- Proven knowledge of LAN/WAN, network protocols, routing, and network security
- Experience with AWS, virtualization platforms (e.g., VMware), Kubernetes, and Bash scripting
- Comfortable working independently in remote environments, using modern troubleshooting and collaboration tools
Technical Skills
- Networking: TCP/IP, VLANs, VPNs, Ethernet, Wi-Fi; configuration of switches, routers, firewalls
- Linux Systems: Server administration, SSH, iptables/firewalls, cron jobs, performance tuning
- Windows Support: Configuration and basic troubleshooting of PCs in hybrid environments
- CCTV Systems: Installation and management of IP cameras, NVRs, and VMS platforms (e.g., Hikvision, Lorex)
- Monitoring & Diagnostics: Tools such as Prometheus, Grafana, Zabbix, PagerDuty, Wireshark, ping, netstat, traceroute, journalctl, top
Troubleshooting & Problem Solving
- Strong analytical and diagnostic skills for resolving complex system, network, and hardware issues
- Proactive and resourceful, with the ability to manage tasks independently
Communication Skills
- Clear and professional written and verbal communication
- Able to work effectively with both technical and non-technical stakeholders in a distributed setup
Certifications
Required:
- CCNA (Cisco Certified Network Associate)
Nice to Have:
- CCNP, LFCS, or RHCSA
- Certified CCTV system installer or equivalent training
Information Technology Instructor
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Company Description
We are committed to transforming the future of education in analytics and technology. We provide aspiring professionals, startups, and enterprises with the tools and knowledge needed to excel in a data-driven world. By combining world-class infrastructure, expert faculty, and a collaborative learning community, we create an environment where innovation and growth thrive. Our mission is to empower individuals with industry-relevant skills in analytics, machine learning, and data science to unlock their full potential.
Role Description
This is a on-site role for a Big Data Analytics Trainer located in D ground Faisalabad. The trainer will be responsible for delivering high-quality training sessions on big data concepts, tools, and platforms such as Hadoop, Spark, and real-time data processing frameworks. Responsibilities include designing curriculum, creating learning materials, conducting hands-on workshops, and mentoring students through projects. The trainer must also stay up to date with emerging trends in big data analytics and incorporate them into teaching for a cutting-edge learning experience.
Qualifications
- Strong knowledge of Big Data technologies (Hadoop, Spark, Hive, Kafka, etc.)
- Experience in training, teaching, or mentoring students/professionals
- Familiarity with cloud-based platforms (AWS, Azure, GCP) for data analytics
- Excellent communication, presentation, and problem-solving skills
- Ability to create project-based, practical learning modules
- Bachelor's or Master's degree in Data Science, Computer Science, IT, or related field
- Relevant certifications in Big Data/Analytics (Cloudera, AWS Big Data, etc.) are a plus.
Information Technology Intern
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Company Description
Weaverbird Group is a dynamic and diversified conglomerate committed to building dreams and transforming communities. With a diverse portfolio of businesses, we strive to create exceptional spaces and experiences that leave a lasting impact on individuals' lives.
Role Description
This is a full-time IT Intern role based in Lahore and is an on-site position. The IT Intern will be responsible for assisting with day-to-day IT tasks, troubleshooting technical issues, providing IT support to employees, and assisting with IT projects.
Qualifications
- Knowledge of IT systems and software
- Strong problem-solving skills
- Ability to work well in a team
- Excellent communication skills
- Basic understanding of networking concepts
- Enrolled in or recently graduated from a relevant IT or Computer Science program