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Manager Technical Support

Lahore, Punjab Contegris

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Job Description

About Contegris

Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.

Job Overview

This role is responsible for ensuring a Delightful Pre & Post-Implementation Customer Experience that aligns with our business strategy and SLA Commitment. Moreover this role is responsible for establishing the NOC and managing efficient Network & System Operations with proactive handling.

Key Responsibilities
  • Team Building: Build a team of A Players with right potential and talents to achieve the organizational objectives and create the strategy for successful NOC and Technical Support Operations
  • Training and Development: Continuously train and coach the team to achieve their Key Performance Indicators and keep them motivated
  • Leadership and Performance Management: Keep a close eye on the Support Operations and ensure Quality Assurance and performance goals are met according to the plan. Do performance appraisal of your team on Quarterly basis
  • Team Culture: Create and maintain a performance oriented culture within the team by creating positive competition and open learning environment
  • Process: Create, implement and streamline processes related to successful operations of a diverse technical support and network operations function. Implement ITIL framework in the CNOC department.
  • Customer Experience: Transformation of the customer experience by providing proactive, professional and friendly support operations to the customers
  • Customer Empowerment: Engage with the customer during Go-Live Support period, ensure they are properly trained and empowered to get full benefit of Contegris products and solutions
  • Customer Relationship: Be the first level of escalation for the customer, Handle support escalations and get them resolved on priority
  • Collaboration: Partner with Development and Leadership team to help resolve Customer Queries which need special attention and share valuable suggestions for improvement. Collaborate with Deployment team for smooth and efficient onboarding of the customer.
  • CSAT & NPS Surveys: Actively conduct the CAST and NPS Surveys and suggest corrective action to the leadership.
  • Reporting & Analysis: Analyze support operations for the required KPIs, do continuous performance management and present the analytical reports to the leadership on weekly, monthly, quarterly and yearly basis.
  • Information Security: Understand and Implement Contegris ISMS policy across the functions
Requirements
  • Education: MS/BS in IT/CS or Equivalent
  • Experience: Minimum 4~5 years experience working with BPO/SAAS Company in the Implementation, Lead Support Engineer role with management responsibilities
  • Leadership skills
  • Ability to work under extreme pressure without losing cool
  • Ability to handle multiple things going on simultaneously
  • Team Management as a successful coach
  • Handle Technical Support Operations
  • Handle NOC Operations
  • Handle Contact Center Operations
  • Strong Reporting & Analytical ability
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Assistant Manager QA

Lahore, Punjab Medipak Limited

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Job Description

* Calibration Activities i.e. all calibrations of the plant for cGMP, ISO 17025 purpose.

* Audits i.e. Conducts & Monitors cGMP, QMS, LMS, EMS audits

* International Regulatory Affairs i.e. Dossier submission for export purposes

* Compliance i.e. compliance of requirements as per internal, statutory & regulatory bodies

* Documentation Control

* Annual Product Review

Job Specification

1. Sound Knowledge of cGMP

2. Strong Technical & Analytical Skills

3. Well versed with WHO Guidelines

4. Proficient in Ms. Office

* Validation Activities i.e. Cleaning Validation, Process Validations, Equipment Qualifications.

Experience: 8 to 10 years of working in pharmaceutical Quality Assurance department

Education: MSc Chemistry or equivalent

Location: Lahore, Pakistan

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Senior/Principal Database Developer

Lahore, Punjab Soliton Technologies (Pvt) Ltd.

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Job Description

We are seeking experienced and skilled Database Developers with 3-7 years of hands-on experience to join on-site our team as a Senior/Principal Software Engineer. This role offers an exceptional opportunity for professional growth, collaboration, and engagement with state-of-the-art database technologies.

Your Role and Impact:

As a Senior/Principal Database Developer, you will play a critical role in designing, implementing, and optimizing database solutions that support our healthcare software products. You will work closely with cross-functional teams in an agile environment, utilizing your expertise to ensure our data architecture is robust, efficient, and scalable.

Key Responsibilities:

  • Database Design & Development: Build and optimize SQL Server databases, with a focus on creating scalable data models and robust database architecture.
  • Stored Procedures & Functions: Write and enhance complex stored procedures, views, and functions to support application functionality and performance.
  • Performance Optimization: Monitor, tune, and troubleshoot databases to maintain high performance and data concurrency.
  • Data Integration: Implement ETL processes and support business intelligence initiatives through tools such as SSIS and SSAS.
  • Data Backup & Recovery: Manage database backup/restore strategies, including replication, mirroring, and log shipping.
  • NoSQL & Modern Databases: Utilize MongoDB, Cassandra, and other NoSQL databases to meet specific project requirements.
  • Version Control & Deployment: Collaborate on version control, deploying changes seamlessly across QA and production environments.


Qualifications and Skills:

  • Technical Expertise: Advanced skills in SQL Server 2012+ and experience in complex data modeling, development, and performance tuning.
  • Preferred Knowledge: Familiarity with Big Data, Python, BI, and other evolving technologies is a plus.
  • Certification: SQL Server certification or other relevant credentials is a bonus.
  • Analytical Thinking: Strong analytical and problem-solving skills, with the ability to tackle complex challenges and deliver effective solutions.
  • Communication Skills: Excellent verbal and written communication skills, fostering clear collaboration within and outside the development team.


If you’re a passionate Database Developer eager to shape the future of healthcare technology, we encourage you to apply and become a part of our team at Soliton Technologies.


About Us: Persivia and Soliton Technologies are AI-powered HealthTech platform that enables providers, payers, and large health care International organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.

Role Code: #ST25Q3DB

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Fields marked with asterisk (*) are mandatory to be filled.

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Senior Data Engineer

Lahore, Punjab Tkxel LLC

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Job Description

Tkxel is a leading software development company located in Reston, Virginia. We are committed to developing innovative software solutions for leading enterprises in the world, helping them grow their businesses using the latest technology solutions. Job Description

We are seeking an experienced and highly skilled Senior Data Engineer to join our dynamic team. The ideal candidate will have a strong background in building and optimizing large-scale data pipelines, architecting cloud-based data solutions, and managing complex data environments using cloud technologies. You will work closely with cross-functional teams to design, develop, and deploy data solutions that power business insights.

Key Responsibilities:

  • Data Pipeline Development: Design, build, and maintain scalable ETL/ELT pipelines using AWS services such as Glue, EMR, and Athena. Leverage AWS Step Functions to automate complex workflows.
  • Data Warehousing: Architect and manage data warehouses using cloud technologies, while integrating with S3, RDS, and DynamoDB for both structured (SQL) and unstructured (NoSQL) data needs.
  • Big Data Processing: Utilize PySpark on AWS EMR for distributed data processing, ensuring the effective transformation of raw data into business insights.
  • Database Management: Manage both SQL (e.g., PostgreSQL, MySQL) and NoSQL (e.g., DynamoDB, MongoDB) databases, ensuring data is efficiently stored, retrieved, and queried.
  • Real-Time Data Processing: Implement and maintain real-time streaming data solutions using AWS Kinesis or Kafka for low-latency data processing.
  • Cloud Monitoring & Automation: Use AWS CLI and CloudWatch to monitor, automate, and optimize data pipelines and ensure efficient use of cloud resources.
  • Data Governance & Security: Ensure adherence to best practices for data security, governance, and compliance, including data encryption and access controls.
  • Collaboration: Work closely with data scientists, analysts, and business stakeholders to align data infrastructure with business objectives.
  • Documentation: Maintain detailed documentation of data models, data pipeline processes, and system architectures.
Requirements
  • 5+ years of experience as a Data Engineer, with a strong emphasis on cloud-based data warehousing and ETL pipelines.
  • Proficiency with AWS services including EMR, Athena, Glue, Step Functions, ElasticSearch, RDS, Redshift, DynamoDB, and S3.
  • Advanced SQL skills and experience with relational databases like PostgreSQL, MySQL as well as NoSQL databases such as MongoDB and DynamoDB.
  • Hands-on experience in Python for data processing and automation, with knowledge of AWS CLI.
  • Strong proficiency with PySpark for distributed data processing and transformation.
  • Experience with AWS CloudWatch for monitoring and optimizing data workflows.
  • Data warehouse architecture experience, including optimizing query performance in large-scale environments.
  • Strong understanding of data governance, security, and compliance best practices.
  • Bachelor's degree in Computer Science, Engineering, or a related field.

Nice to have:

  • Familiarity with real-time data streaming solutions such as Apache Kafka or AWS Kinesis.
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Cloud Engineer (Azure)

Lahore, Punjab Tkxel LLC

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Job Description

Tkxel is a leading software development company located in Reston, Virginia. We are committed to developing innovative software solutions for leading enterprises in the world, helping them grow their businesses using the latest technology solutions. Job Description

We are looking for a skilled and motivated Cloud Engineer with a strong background in Azure DevOps and Microsoft Azure services. The ideal candidate will have at least 3 years of experience in automating, managing, and optimizing cloud infrastructure, supporting cross-tenant migrations, and ensuring the security and efficiency of cloud deployments. If you have a passion for streamlining operations and delivering high-quality solutions, we’d love to hear from you!

Requirements
  1. Develop, automate, and maintain CI/CD pipelines for applications, services, and infrastructure.
  2. Set up and manage build and release pipelines in Azure DevOps.
  3. Apply version control (Git), implement branching strategies, and manage repositories.
  4. Expertise in Microsoft Azure services, including Compute, Storage, Networking, and Security.
  5. Manage Azure Active Directory (Azure AD), security policies, and compliance controls.
  6. Utilize Azure Entra ID for identity management, conditional access, and enterprise security.
  7. Configure and manage Web Application Firewall (WAF) to protect applications from web threats.
  8. CI/CD for Power Platform (Mandatory) & Microsoft 365, Dynamics 365 (Good to Have).
  9. Configure and manage pipelines for deploying solutions in PowerApps, Power Automate, Power BI, and other M365 solutions.
  10. Work with Microsoft Fabric to orchestrate ETL (Extract, Transform, Load) processes.
  11. Design, deploy, and monitor ETL pipelines using Microsoft Fabric components.
  12. Integrate data storage solutions within Fabric with Azure Data Services.
  13. Automate and optimize data flow for large-scale environments.
  14. Write PowerShell scripts to automate tasks and provision environments.
  15. Develop reusable scripts for infrastructure provisioning, configuration management, and deployments.
  16. Produce clear and detailed technical documentation, including architecture diagrams, flow charts, and infrastructure layouts.
  17. Communicate technical designs to both technical and non-technical stakeholders.
  18. Work directly with clients to understand their requirements and translate them into technical solutions.
  19. Provide timely updates, troubleshoot issues, and guide clients on cloud best practices.
  20. Plan and execute cross-tenant migrations for Azure, Power Platform, and Microsoft 365 environments.
  21. Utilize tools like Azure Migrate, Power Platform Migration Tools, and Azure Data Factory to migrate applications, data, and infrastructure.
  22. Implement Azure Security Center, Azure Policy, and Azure Sentinel to ensure secure, compliant environments.
  23. Manage access with Role-Based Access Control (RBAC), adhering to least-privilege principles.
  24. Configure and optimize Web Application Firewall (WAF) for secure cloud-based deployments.
  25. Use Azure Monitor, Log Analytics, and Application Insights to monitor and troubleshoot infrastructure, applications, and pipelines.
  26. Diagnose issues quickly and implement solutions to ensure high performance and availability.
  27. Containerization using Docker and orchestration with Kubernetes.
  28. Experience with Infrastructure as Code (IaC) tools like Terraform, Azure Resource Manager (ARM) templates, or Bicep.
  29. Familiarity with Azure Functions, Logic Apps, or other serverless solutions.
  30. Strong understanding of Agile methodologies and DevOps best practices.
  31. Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
  32. Minimum of 3 years of experience in a Cloud Engineering role, focusing on Azure and Microsoft DevOps solutions.
  33. Strong problem-solving skills and ability to adapt to emerging technologies.
  34. Microsoft Certified: DevOps Engineer Expert (AZ-400) - Preferred.
  35. Microsoft Certified: Azure Solutions Architect Expert (AZ-305) - Preferred.
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Senior Software Engineer

Lahore, Punjab TechSea

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Job Description

About the job

About Us:

TechSea is a rapidly growing US-based IT and career services company with operations in Pakistan and the United States. We are dedicated to pushing the boundaries of technology and delivering exceptional solutions to our customers, and we want you to join us in doing that as we continue to grow.

As a Sr. Full Stack Software Developer, you will guide our team in creating an end-to-end technical solution that will allow us to deliver our desired customer experience at scale. You will work closely with CTO, Product, Operations, and Design teams to understand customer needs; based on these requirements, you will look around corners to design and implement a technical solution that is flexible and adaptable to emergent customer needs. You will make recommendations and drive tradeoff discussions with leadership and other stakeholders.

Job Location: Valencia Town, Lahore (On-Site)

Office Timings: 4:00 pm to 1:00 am PKT (Mon – Fri)

Responsibilities:

  • Plan, develop, and shape new features by collaborating with users, stakeholders, and other team members.
  • Write application code using Node.js, React, and MongoDB with great attention to detail, testing, and documentation.
  • Design, implement, test, deploy, and maintain innovative software.
  • Define and build a system architecture.
  • Build and design a microservices architecture.
  • Ensure the best performance, quality, and responsiveness of applications.
  • Identify process and application bottlenecks and bugs.
  • Clearly communicate technical tradeoffs and make recommendations to stakeholders to inform business decisions.
  • Review code and collaborate on pull requests from your team members.
  • Identify and optimize API endpoint performance bottlenecks that affect user workflows.
  • Plan and upgrade the application technologies to avoid technical debt.
  • Support the troubleshooting, mitigation, and fixing of production issues involving our Applications, Databases, Networks, and other monitoring and debugging tools.
  • Constantly learn and improve your own technical skills by reading code, and documentation, running experiments, and talking to your colleagues.

Qualifications:

  • Bachelor’s degree in Computer Science, Computer Engineering, or a related field, or equivalent experience.
  • 5+ years of hands-on Full Stack experience in designing, implementing, deploying, and supporting web-based applications and microservices.
  • Constantly learn and stay in touch with evolving development standards.
  • Strong background in Microservices architecture design and development and a demonstrated ability to embrace and integrate new technologies and concepts into existing systems.
  • Experience in Agile -scrum software development.
  • Some experience or knowledge with Project Management Tools: JIRA, VersionOne, and SCM/Tools: Git, Source Tree, Github, SVN.

Technical Skills:

  • Backend Development: NodeJS, Codeigniter, Custom MVC, Apache, and Linux
  • Front End Development: ReactJS, HTML5, CCS3, and Javascript
  • Kubernetes: CI/CD, Docker, Multi-Cluster, and Persistent Storages, Rancher (Optional)
  • Databases: MySQL, MongoDB, Redis, and ElasticSearch
  • Project Management: Git, JIRA, Slack, Grammarly, and Zoom

What We Offer:

  • Competitive Salary : We value your expertise and ensure you are rewarded fairly.
  • Health Coverage : Your health and well-being are a priority for us.
  • Fuel Allowance : We provide support for your commute.
  • Company-Provided Equipment : Receive all the necessary tools (laptop, internet, screens, etc.) to work efficiently.
  • Collaborative Team Environment : Join a supportive and dynamic group of professionals.
  • Career Growth : Opportunities for professional development and advancement.
  • Generous Paid Time Off : Enjoy a healthy work-life balance with ample vacation time.
  • Paid Maternity and Paternity Leave : We support your family’s important milestones.
  • Cultural Exposure : Work with a diverse, multicultural team.
  • US-Based Projects : Gain valuable experience working with US-based clients and companies.
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C++ Developer

Lahore, Punjab Pukhtoon Solutions Hub

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Job Description

We are seeking a skilled C++ Developer to join our team. The successful candidate will be responsible for designing, developing, and maintaining high-performance software applications using C++.

Responsibilities:

Design, build, and maintain efficient, reusable, and reliable C++ code.

Implement performance and quality modules.

Identify bottlenecks and bugs, and devise solutions to these problems.

Help maintain code quality, organization, and automation.

Collaborate with cross-functional teams to ensure seamless integration of software components.

Stay up-to-date with the latest C++ standards and best practices.

Requirements:

Strong proficiency in C++ with a thorough understanding of the language specification.

Experience with the standard library, STL containers, and algorithms.

Good understanding of memory management in non-garbage collected environments.

Ability to work independently and as part of a team.

Excellent problem-solving and analytical skills.

Strong communication and collaboration skills.

Competitive salary and benefits package.

Opportunities for professional growth and development.

A dynamic and inclusive work environment.

How to Apply: Please submit your resume and a cover letter to (Your Application Email) with the subject line "C++ Developer Application."

Job Specification

Required Skills:

Strong Proficiency in C++: Deep understanding of C++ language and its specifications.

Standard Library Knowledge: Experience with the standard library, STL containers, and algorithms.

Memory Management: Understanding of memory management in non-garbage collected environments.

Problem-Solving: Excellent problem-solving and analytical skills.

Communication: Strong verbal and written communication skills.

Team Collaboration: Ability to work effectively both independently and as part of a team.

Adaptability: Willingness to stay up-to-date with the latest C++ standards and best practices.

Preferred Skills:

Experience with Other Programming Languages: Knowledge of additional programming languages and technologies.

Debugging and Testing: Proficiency in debugging and writing unit tests.

Version Control: Familiarity with version control systems like Git.

Understanding of Multi-threading: Knowledge of multi-threading and concurrency.

Algorithm Optimization: Ability to optimize algorithms for performance and scalability.

Information Technology and Services - Lahore, Pakistan

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Sales Engineer

Lahore, Punjab 7Vals

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Job Description

Who we are

We are a team of passionate and dedicated individuals building easy-to-use software delivering amazing user experiences, best-in-class functionality, and enterprise scalability. Our software brings assets under control and helps organizations across education, event management, AV media production, engineering, construction, healthcare, manufacturing, rental, and transportation industries improve their profitability and simplify their operations.

Some of our amazing customers include Amazon, BBC, Buzzfeed, CNN, Disney, Fox Sports, Intel, NASA, Netflix, Polycom, Petronas, SNAP, Styker, 3M, and Harvard Medical School.

Position Overview

Part technical ninja, part consultant, sales engineers help customers and partners realize the full potential of our solution during the pre-sales cycle. This requires a strong understanding of what is possible with our suite of asset tracking applications, and building key relationships with both technical and business decision-makers to drive adoption, and create solutions that translate that into improved profitability, simplified operations, and resolved pain points for our customers and partners.

Responsibilities

  • Conduct a thorough discovery process

  • Provide timely and responsive technical advice, support, and product education for sales opportunities

  • Build and deliver technical presentations, demos, and proof of concept trials

  • Engage with the technical contacts within the customer and partner organizations to build relationships and ensure product adoption from pre-sales and beyond

  • Offer best practice recommendations on how to configure and use the software based on customer workflow needs and pain points

  • Own and respond to RFP inquiries with assistance from Sales and Customer Success

  • Assist with implementation and customer acceptance

  • Capture and convey feature requests, enhancements, and bugs to the Product and Development teams

  • Provide onboarding and technical training to partners and the sales organization to ensure proper levels of product and technical knowledge are maintained

Minimum Requirements

  • Ability to overcome objections and provide appropriate sales positioning

  • 3+ years of sales engineering experience with a SaaS product

  • Working knowledge of IT infrastructure, networking, and service management

  • Experience with JamF, In Tune, SCCM is a plus

  • Plus if you have inventory or asset management experience

  • Able to establish rapport, trust, and credibility with technical and non-technical audiences

  • Passionate about helping customers succeed with our software solutions

  • Ability to problem-solve, troubleshoot, and debug issues

  • Excellent verbal and written communication skills. You know what to say and how to say it

  • Keen attention to detail

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Data Engineer– Palantir & Ontology

Lahore, Punjab NorthBay - Pakistan

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Job Description

Location: Hybrid (Lahore, Karachi or Islamabad Office - Candidate's Choice)

Experience: 8+ years in Data Architecture, including 3+ years with Ontology Modeling and Palantir Foundry

Type: Full time

Job Summary

We are seeking a highly skilled Data Architect with deep expertise in Ontology modeling and hands-on experience with Palantir Foundry . The ideal candidate will play a critical role in designing, structuring, and maintaining enterprise-wide data models, ontologies, and semantic layers to support advanced analytics and data-driven decision-making.

Key Responsibilities

  • Design and develop enterprise data ontologies to define relationships between business concepts and datasets.
  • Architect scalable data solutions using Palantir Foundry, including pipeline design, data lineage, and operational workflows.
  • Collaborate with domain experts and stakeholders to model ontologies that align with business semantics and goals.
  • Ensure semantic interoperability across different business units and data systems.
  • Implement data governance frameworks ensuring consistency, quality, and lineage across all enterprise datasets.
  • Lead the integration of structured and unstructured data from multiple sources into the Foundry ecosystem.
  • Optimize data architecture for analytics, machine learning, and real-time data exploration.
  • Provide guidance on best practices in ontology modeling, knowledge graphs, and metadata management.
  • Mentor junior team members and collaborate across cross-functional data engineering and business teams.

Required Skills & Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Data Science, Information Systems, or related field.
  • 8+ years of experience in data architecture, with a strong understanding of data modeling principles.
  • Minimum 3 years of Palantir Foundry hands-on experience including ontology and pipeline development.
  • Strong expertise in OWL, RDF, SPARQL, or similar technologies for ontology modeling.
  • Deep understanding of semantic modeling, data catalogs, and knowledge graph development.
  • Proficiency in SQL and at least one programming language (e.g., Python, Java, Scala).
  • Experience with data integration, ETL/ELT pipelines, and working with large-scale data systems.
  • Familiarity with metadata management tools and enterprise data governance frameworks.
  • Excellent problem-solving skills and strong communication abilities for cross-functional collaboration.

Preferred Qualifications

  • Certifications in Palantir Foundry or enterprise data architecture.
  • Prior experience in regulated industries (e.g., healthcare, finance, defense).
  • Experience with Linked Data, taxonomies, and controlled vocabularies.

Why Join Us?

  • Opportunity to work on cutting-edge semantic data architecture solutions.
  • Exposure to Palantir’s world-class data platform and next-gen data tools.
  • Collaborative and innovative work environment with global impact.
  • Competitive compensation and flexible work arrangements.
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Senior Software Engineer - JAVA

Lahore, Punjab Devsinc, LLC

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Job Description

Responsibilities:

  • Design, develop, and maintain scalable and resilient cloud native platforms and applications.
  • Implement robust full-stack architectures that seamlessly integrate frontend frameworks with backend services.
  • Adopt and promote Agile and DevOps practices such as CI/CD and Test-Driven Development (TDD) within the development lifecycle.
  • Advises others and assumes a technical leadership role in support of the solution construction, implementation, and system integration.
  • Provide technical advice to project managers and gives technical direction to team members.
  • Brings forward and escalates issues that jeopardize the success of the project.
  • Documents developed software programs.
  • Participates in system analysis and design.
  • Participates in project estimation and planning.
  • Conducts customer trainings.
  • Investigates, introduces, advises and educates others on tools, technologies, and methodologies.
  • Compares and articulates alternative approaches to a design and implements technical solutions that meet initial requirements.
  • Mentors and assists other team members.
  • Ensures all programs are developed to schedule and meet the required standards.
  • Participate in developing policies and standards for software construction.

Qualifications:

  • Bachelor of Computer Science/ Engineering is a must.
  • Minimum of 5 years of experience as a software engineer with substantial exposure to cloud-native and full-stack development.
  • Proficient in backend development using Java, Spring or Quarkus, and frontend technologies like Angular and React.
  • Experienced with Kafka is a plus and capable of integrating multiple data sources, APIs and databases into a cohesive and efficient system.
  • Strong grasp of SQL and NoSQL DB like MongoDB, including performance tuning and schema design.
  • Practiced in DevOps methodologies, particularly CI/CD and test automation, to enhance software quality and delivery speed.
  • Excellent problem-solving abilities and a strong team player with a track record of working in an agile development environment.
  • Excellent communication skills for internal and external communication.
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