234 IT Specialists jobs in Lahore

Job Title: Technical Support

Location: Gullberg 3

Employment Type: Full-time

We are looking for a Technical Support resource to join our team for the PPF Project. This role will be the first line of contact with our clients and will play a vital part in ensuring smooth communication and efficient issue handling.

Key Responsibilities:

• Attend client calls and receive complaints.
• Log issues into the ticketing system accurately.
• Provide initial guidance to clients for basic issue resolution.
• Ensure timely follow-up and smooth coordination with internal teams for escalated issues.

Requirements:

• Strong communication and problem-solving skills.
• Ability to handle client interactions with professionalism.
• Basic technical knowledge and eagerness to learn.
• Prior experience in a technical support/helpdesk role will be an advantage.

This is a great opportunity for individuals passionate about client service and technical support who want to grow their career in IT support and project-based environments.

If you're interested, please apply by sending your CV to () .

Job Type: Full-time

Pay: Rs60, Rs70,000.00 per month

Work Location: In person

Job Summary:

We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.

Key Responsibilities:

• Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.
• Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.
• Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.
• Conduct root cause analysis and provide permanent resolutions or documented workarounds.
• Assist clients with configuration, deployment, and performance optimization of our products.
• Document support cases, known issues, and resolutions in the internal knowledge base.
• Maintain SLA adherence and ensure timely communication with clients.

Participate in product improvement discussions based on client feedback and recurring issues.

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).

• Strong understanding of APIs, JSON, RESTful services, and web technologies.

• Experience with Postman, log analysis, or basic debugging tools.

Job description

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.

⸻

Key Responsibilities:

SLA Management:Monitor and manage SLA compliance across all technical support contracts.

Track performance metrics and generate regular reports on SLA adherence.

Identify and escalate SLA breaches, and coordinate resolution efforts.

Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.

Troubleshoot hardware, software, and network issues.

Collaborate with internal teams to resolve complex technical problems.

Client Communication:Serve as the primary point of contact for SLA-related inquiries.

Communicate service updates, outages, and resolutions clearly and professionally.

Conduct periodic reviews with clients to ensure satisfaction and contract alignment.

Documentation & Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.

Prepare monthly/quarterly SLA compliance reports for internal and client review.

Process Improvement:

Recommend improvements to support processes to enhance SLA compliance.

Assist in developing and refining SLA templates and support documentation.

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Qualifications:

Bachelor's degree in computer science, Information Technology, or related field.

3+ years of experience in technical support or IT service management.

Strong understanding of SLA frameworks and ITIL principles.

Excellent communication and customer service skills.

Proficiency in ticketing systems & Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.

Ability to work independently and manage multiple priorities.

⸻

Preferred Skills:

ITIL certification or equivalent.

Experience with contract management systems.

Familiarity with cloud services and enterprise IT environments.

Full Time Onsite 11am to 8pm (Monday to Friday)

Gulberg 3 IT Tower Lahore

Job Type: Full-time

Pay: Up to Rs160,000.00 per month

Application Question(s):

• Are you looking for a full-time onsite job?

Language:

• Professionally fluent English (Required)

Work Location: In person

Job description

A leading Telecom Company Required Online technical support engineer

• Key Responsibilities:
• Respond promptly to customer inquiries via chat, email, or support systems.
• Diagnose, troubleshoot, and resolve hardware, software, or connectivity issues remotely.
• Guide customers through step-by-step solutions and provide product usage assistance.
• Escalate complex issues to higher-level support or engineering teams when necessary.
• Document all technical interactions, resolutions, and feedback in the ticketing system.
• Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
• Provide remote configuration, installation, and upgrade support where applicable.
• Educate users about product features, system updates, and preventive measures.
• Collaborate with the technical team to identify recurring issues and suggest improvements.
• Ensure customer satisfaction by delivering professional, courteous, and effective support

Requirement:

Gender: Male

Education: BS IT/ CS/Electrical engineer (Graduate)

Salary: 37,000 (Please note that there is incentive available on performance base )

Benefits Provided:

• Medical Insurance
• Job Type: Full-time

Shift: Rotational : every month your shift will be change

Job Type: Full-time

Location:

• Lahore johar town

Job Type: Full-time

Pay: Rs37, Rs50,000.00 per month

Work Location: In person

Transsion Tecno Motors is on the lookout for a Field Technical Support Executive to join our dynamic team

Key Responsibilities:- Conduct field inspections at dealerships to resolve complex diagnostic and warranty cases.- Provide technical support to dealerships.- Conduct technical service training sessions for technicians.- Enhance dealer workshop efficiency and implement REVOO service standards to ensure customer satisfaction.- Ensure implementation of company-recommended service checklists and repair procedures.- Execute strategies to address quality issues and warranty claims, aiming to reduce resolution time.

Location: Multan, Faislabad, Lahore, Rawalpindi and Peshawar

Education: B. Tech/ DAE Auto/Mechanical or a related field.

Experience: Minimum 3 years of relevant experience, preferably within the Automotive and Electric Vehicle (EV) sectors.

Why Join Us?We're not just building e-bikes—we're building a sustainable future in mobility. Be a part of a team that's innovative, growth-driven, and passionate about what they do.

Apply now by sending your resume to: -

Please mention the position "Field Technical Support Executive" in the subject line of your email before 20th September 2025.

Job Type: Full-time

Pay: Rs40, Rs60,000.00 per month

Education:

• Intermediate (Preferred)

Work Location: In person

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.

⸻

Key Responsibilities:

SLA Management:Monitor and manage SLA compliance across all technical support contracts.

Track performance metrics and generate regular reports on SLA adherence.

Identify and escalate SLA breaches, and coordinate resolution efforts.

Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.

Troubleshoot hardware, software, and network issues.

Collaborate with internal teams to resolve complex technical problems.

Client Communication:Serve as the primary point of contact for SLA-related inquiries.

Communicate service updates, outages, and resolutions clearly and professionally.

Conduct periodic reviews with clients to ensure satisfaction and contract alignment.

Documentation & Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.

Prepare monthly/quarterly SLA compliance reports for internal and client review.

Process Improvement:

Recommend improvements to support processes to enhance SLA compliance.

Assist in developing and refining SLA templates and support documentation.

⸻

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

3+ years of experience in technical support or IT service management.

Strong understanding of SLA frameworks and ITIL principles.

Excellent communication and customer service skills.

Proficiency in ticketing systems & Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.

Ability to work independently and manage multiple priorities.

⸻

Preferred Skills:

ITIL certification or equivalent.

Experience with contract management systems.

Familiarity with cloud services and enterprise IT environments.

Full Time Onsite (Monday to Friday)

Job Type: Full-time

Job Type: Full-time

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• SLA Managment and support: 3 years (Required)

Language:

• english (Required)

Location:

• Lahore (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

• Technical troubleshooting.
• Support tickets handling.
• Provide support to customers in the UK (mostly), US, Canada & Australia.
• Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.
• Liaison with the Product Development team for any issues.
• Troubleshooting system and diagnosing and solving hardware or software faults.
• Help prospects in resolving their issues.

Job Type: Full-time

Pay: Rs37, Rs60,000.00 per month

Application Question(s):

• Are you comfortable in rotational shifts?

Education:

• Bachelor's (Preferred)

Experience:

• Provide support to customers in the UK: 1 year (Preferred)

Language:

• English (Preferred)

About Contour

Contour Software

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

The Division

Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.

Division Link:

We're looking for an experienced and passionate Technical Support Specialist (Level 3 – Production Support / Developer) who thrives on solving complex problems, enjoys diving deep into technical challenges, and cares about delivering excellent service experiences.

This role isn't just about fixing issues, it's about ownership, collaboration, and making sure our clients feel confident in the reliability of our Club Software products. You'll act as a bridge between clients, support teams, and developers, taking on escalated cases that require advanced troubleshooting, production support, and in some cases, developer-level problem-solving.

If you're someone who likes being the "go-to" expert for tough technical cases and has a passion for helping clients succeed, this role is for you.

Key Responsibilities:

• Advanced Customer Support & Resolution:

Be the escalation point for complex client issues. Work through tough problems like server failures, application errors, database issues, and system performance challenges. Provide clear communication and timely solutions while keeping the client informed every step of the way.

• Production & Technical Troubleshooting:

Act as Tier 3 support, handling production-level problems such as:

o Application crashes

o Network/server connectivity issues

o Database query errors (SQL/MS SQL/MySQL)

o Troubleshooting installs, upgrades, and activations

o Diagnosing both common and "out of the box" errors

Collaborate closely with developers when code-level fixes are required.

• Developer-Level Problem Solving:

Use your technical background to support debugging, log analysis, and performance tuning. Familiarity with scripting languages (C#, SQL scripting, PowerShell, etc.) will help you dig into root causes and resolve technical roadblocks.

• Cross-Team Collaboration:

Partner with Development, QA, Operations, and other business units to align on fixes, enhancements, and product stability. Share insights and patterns that help improve the overall product experience.

• Knowledge Sharing & Client Guidance:

Empower clients to use our software effectively by offering best practice guidance and training when needed. Help them not only solve immediate issues but also optimize their long-term use of our solutions.

• Service Support & Documentation:

Document technical solutions, contribute to internal knowledge bases, and maintain accurate records in the ticketing system. Make sure clients are never left guessing about their case status.

• Continuous Improvement:

Monitor recurring issues, analyze feedback, and suggest long-term fixes or product enhancements. Work proactively to reduce repeated escalations and increase customer satisfaction.

• Event & Member Service Support:

Provide behind-the-scenes technical support for client events, ensuring systems run smoothly and members have seamless access to exclusive services.

Skills & Qualifications:

• Communication:

Excellent verbal and written English skills. Able to explain highly technical concepts to both technical and non-technical clients without jargon overload.

• Technical Proficiency:

Strong knowledge of:

o SQL databases (MS SQL/MySQL)

o Windows Server environments

o Server/client application installations

o Debugging and basic scripting/development (C#, PowerShell, or similar)

Experience with Microsoft Azure and Virtual Server environments is a big plus.

Experience:

o 5+ years in a Tier 2/3 technical support or production support role (ideally with exposure to software development environments).

o Experience in accounting-based applications, or industries like Golf Clubs, Hotels, or Hospitality is an asset.

• Mindset & Soft Skills:

o Highly organized with strong multitasking skills.

o Calm under pressure with the ability to troubleshoot in fast-paced situations.

o Team player, but equally comfortable taking full ownership of issues.

o Service-oriented with empathy and professionalism.

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Basic understanding of accounting principles.
• Familiarity with ticketing systems (Zendesk, JIRA, ServiceNow, or similar).
• A proactive, curious mindset with the drive to learn new systems, tools, and business processes.

What You'll Bring

• A genuine passion for helping people through technology.
• The ability to solve complex problems with both technical depth and customer empathy.
• A collaborative spirit that thrives in cross-functional teamwork.
• The discipline to manage multiple priorities while still delivering high-quality results.
• A professional presence with a personal touch—clients should feel supported, not just "handled."

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Who are we?

SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as "happily feisty" because we work tirelessly to make them successful.

SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.

Job Description

IT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.

To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

Responsibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Resolve technical problem with Local Area Network & Wide Area Network
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Follow up with customers and users to ensure complete resolution of issues
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

What We're Looking For

• Bachelor's degree in information technology or computer science.
• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Knowledge of computer hardware and networking systems.
• Networking terminologies
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think critically.
• Comfortable in working at night shifts if required.

Benefits

• Flexible Working Hours
• Fully funded Certifications
• Medical Allowance
• Pension Funds and more

Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Job Details

• Experience: 2 Years
• Job Type: Full Time
• Shift: Morning, 12:00 pm to 09:00 pm
• Working Days: Monday to Friday
• Salary: 40,000 PKR to 60,000 PKR
• Number of Positions: 2 (Male)
• Location: Lahore

Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.

Job Type: Full-time

Pay: Rs40, Rs60,000.00 per month

Work Location: In person