37 IT Specialists jobs in Lahore

We are looking for a Technical Support Engineer to assist us in the advancement of our electrical products, systems, and applications.

Education:
BS Engineering from a well-reputed University or 7th and 8th semester student.

Responsibilities:
• Execute numerous engineering activities on a regular basis, such as completing calculations to guarantee our systems satisfy worldwide safety standards and cooperating with technicians and computer programmers to fix developing difficulties.
• Conduct research on production processes and evaluate data and trends in order to develop new goods.
• Contribute to the success of our firm by improving its goods and procedures.

Date of Joining:
ASAP (As soon as possible)
Location: EME DHA Lahore, Pakistan
Stipend + Fuel: Depend on interview.

Job Specification

• MS Office
• Verbal communication and listening
• Technical and software knowledge
• Problem-solving and critical thinking under pressure.

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Join to apply for the Network Support Specialist role at Contour Software

Join to apply for the Network Support Specialist role at Contour Software

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About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Dealer Information Systems Corporation is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.

Division Profile: are seeking a dedicated, career-oriented, and motivated Network Support Specialist to join our Lahore office. The ideal candidate should be passionate, highly organized, and possess excellent verbal and written communication skills. This role is perfect for a team player who thrives in a fast-paced environment and is eager to contribute to providing a professional and positive user experience.

As a Network Support Specialist, you will be responsible for delivering technical support and training to customers, helping resolve various technical issues, and ensuring high levels of customer satisfaction. This role will involve troubleshooting networking and DIS applications to improve productivity and reduce downtime. You will be an essential part of the global team and work as an extension of the DIS team from our Lahore office.

Key Responsibilities

• Customer Support & Troubleshooting: Provide technical support via phone, email, and chat for troubleshooting issues related to software, networking, and DIS applications.
• Ticket Management: Document, track, and monitor service requests using ticketing systems to ensure timely resolutions.
• Issue Resolution & Communication: Collaborate with internal teams to discuss and find solutions to problems, while applying strong analytical, communication, and problem-solving skills.
• Bug Reporting & Testing: Identify and report software bugs, researching solutions and submitting change requests to the development team for testing and resolution.
• Database & Data Integrity: Analyze system databases to identify inconsistencies or data damage, executing corrections to maintain customer data integrity.
• Priority Management: Champion the prioritization of customer-reported issues within the team, ensuring proper resolution and timely updates for customers and management.
• Continuous Learning: Stay committed to learning new product features and functionality, participating in training webinars or recorded sessions.
• Documentation & Knowledge Base: Contribute to creating and updating Knowledge Base articles based on customer feedback and usage.
• Network Troubleshooting: Troubleshoot and resolve issues related to local area networks (LANs), wide area networks (WANs), and Internet systems.
• Client Application Support: Provide support for DIS client/web/mobile applications and perform troubleshooting on hosted servers.
  
  

Required Qualifications & Skills

• Experience: Minimum of 4+ years of technical support experience, preferably supporting or deploying applications/products.
• Educational Background: AA degree in a technical field or equivalent experience. Alternatively, 5+ years of technical support experience in a related field.
• Certifications: Industry-specific certifications such as Sonicwall, Cisco, Microsoft, CompTIA, or equivalent are highly preferred.
• Networking Knowledge: Proficiency in LAN/WAN networking and telecommunications.
• Application Support: Experience or knowledge of client/server and web/mobile applications.
• Linux Experience: Previous experience working with Linux systems is a plus.
• Technical Skills: Strong technical aptitude, with expertise in software and operating system troubleshooting methodologies.
• Communication: Excellent written and verbal communication skills, with a customer-centric focus.
• Problem Solving: Ability to apply strong analytical and critical thinking skills to identify, resolve, and document customer-reported issues.
• Customer Service: A proven track record of providing superior customer service, issue resolution, and follow-up.
• Accent: A neutral to American accent is favorable for clear communication with international clients.
  
  

Additional Skills & Attributes

• Strong organizational skills and attention to detail.
• Ability to work independently and within a team.
• Eagerness to learn new technologies and expand skill set.
• Flexible and adaptable in a dynamic work environment.
  
  

Work Timings

• 05:00 AM to 05:00 PM Pacific Standard Time ( Third Shift (Night) Pakistan Time)
• Rotation of afterhours support
• Willing to work on Weekends (If Required)
  
  

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Contour Software by 2x

Get notified about new Network Support Specialist jobs in Lahore, Punjab, Pakistan .

Lahore District, Punjab, Pakistan 5 days ago

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Technical Support Specialist (Accounting)

Join to apply for the Technical Support Specialist (Accounting) role at Contour Software

Technical Support Specialist (Accounting)

3 days ago Be among the first 25 applicants

Join to apply for the Technical Support Specialist (Accounting) role at Contour Software

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About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Constellation's Dealership Group ( provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (“OPE”), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.

The Position

We are looking to hire a Technical Support Specialist (Accounting), with exceptional communication skills - both verbal and written. The individual will be responsible for providing Tier 2 technical applications support to our customers via telephone. This will involve answering complex questions on function and usage of our products, troubleshooting, and resolving issues with the software. The resource would be based off in our Lahore Contour Software Office.

Division Link: Position Overview

We are seeking a detail-oriented and customer-focused Technical Support Specialist with a background in accounting systems to provide front-line support for our proprietary software and hardware products. The ideal candidate is enthusiastic, analytical, and fluent in English, with a passion for helping customers resolve issues efficiently and professionally.

Key Responsibilities

• Provide technical support to customers via phone, email, and live chat for proprietary software and hardware systems.
• Troubleshoot and resolve software-related and basic hardware issues efficiently.
• Utilize a ticketing system to:
• Open, manage, and close support tickets
• Prioritize and update tickets with accurate, timely documentation
• Escalate complex or critical issues to the team lead or development team.
• Maintain and update the knowledge base with new troubleshooting information and resolutions.
• Achieve a minimum 80% customer satisfaction score on closed tickets.
• Consistently meet team KPIs such as:
• Number of tickets closed per day
• Average resolution time
• First contact resolution rates
• Handle after-hours and weekend inquiries, as required.
  

Required Skills & Qualifications

• Excellent English communication skills – verbal and written
• Customer service excellence – polite, professional, and tactful
• Strong analytical and problem-solving abilities
• Detail-oriented and a quick learner
• Basic understanding of ERP Accounting principles:
• Accounts Receivable (AR)
• Accounts Payable (AP)
• General Ledger (GL)
• Experience using accounting software, especially QuickBooks
• Minimum 1–2 years of experience in a technical or software support role
• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira) and knowledge bases
• Proficient in Microsoft Office Suite
• Bachelor’s degree (preferably in Accounting, Business Management, or related field)
  

Preferred / Nice To Have

• Experience living or studying in North America or the U.K.
• Familiarity with cloud-based and on-premise software environments
• Basic Windows OS and hardware troubleshooting
• Familiarity with remote access tools (e.g., TeamViewer, AnyDesk)
  
  

Work Schedule

• Monday to Friday – 9:00 AM to 6:00 PM (Eastern Standard Time)
• Flexibility to work weekends or after-hours, if needed
  
  

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Contour Software by 2x

Sign in to set job alerts for “Technical Support Specialist” roles. Product Support Specialist (Lahore, Pakistan) Technical Support Specialist (L1-Accounting) Technical Support Specialist(Networking) Technical Support Specialist(Accounting)

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Engineering/B.Tech in electrical or Electronics

Identifying and establishing new business

Giving demonstrations, training and presentations to help clients discover and understand Products/services

Laising with existing clients

Preparing tenders, proposals and quotations

Providing pre-sales and post-sales support

Negotiating contracts, terms and conditions

Reviewing cost and sales performance

Writing reports and sales literature

Supporting other members of the sales team by training them in the uses of products/services

Attending trade exhibitions, conferences and meetings

Job Specification

Preparing tenders, proposals and quotations

Providing pre-sales and post-sales support

Negotiating contracts, terms and conditions

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Engineering/B.Tech in electrical or Electronics Identifying and establishing new business Giving demonstrations, training and presentations to help clients discover and understand Products/services Laising with existing clients Preparing tenders, proposals and quotations Providing pre-sales and post-sales support Negotiating contracts, terms and conditions Reviewing cost and sales performance Writing reports and sales literature Supporting other members of the sales team by training them in the uses of products/services Attending trade exhibitions, conferences and meetings Job Specification

Preparing tenders, proposals and quotations Providing pre-sales and post-sales support Negotiating contracts, terms and conditions

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Technical Support Specialist (L1-Accounting) page is loadedTechnical Support Specialist (L1-Accounting) Apply locations PER - Lahore, PK time type Full time posted on Posted 6 Days Ago job requisition id R46044

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division:

Premier Construction provides industry-leading business management and accounting software. Company's fully integrated solutions provide all of the tools that are needed to increase productivity and improve bottom line requirements. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia.

Division Link :

The Position:

We are looking for Tier 1 Technical Support (Accounting) resource with all the necessary tools for our Customer Success Team. Take client calls including responding, researching/troubleshooting and resolving client inquires in a timely manner.

The successful hire will be located and work out of the Contour Software Lahore office, working as part of the Premier Construction’s Global team. This role will require complete overlap with the US-based Support teams.

Responsibilities

• Effectively apply the knowledge to solve a range of problems.
• Creation of development "bug” reports, working with development to ensure items are completed and properly tested.
• Keeping customers informed of the status of open cases, providing next steps and anticipated resolution times.
• Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate.
• Prioritize, balance, multitask competing issues based on impact to end user, customer urgency, length of outstanding issue and political sensitivity.
• Promote and maintain high quality, professional, service-oriented company image with customers and internal staff.

Education/Experience

• Bachelor's Degree, preferably in a technical discipline. Accounting Degree holders would be considered as an asset
• 3 to 5+ years of experience in a similar role (customer application support).
• Experience with Accounting Business applications or ERP’s would be an asset
• Possess basic knowledge and skill in a technical area such as desktop and network support and be able to handoff to a L2 resource
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Excellent Communication. You know what to say and more importantly, how to say it.
• Experience working varied hours
• Service Minded. You deliver customer and partner support like you expect to receive it, with excellence

Key Skills and Competencies

• Excellent Communication Skills.
• Eager to learn.
• Ability to work independently and as a team member.
• Ability to work in a fast-paced environment.
• Ownership of issues through resolution

Work Shift Timings:

• 7 PM to 4 AM Pakistan Time
• Willing to Work Weekends – If Required
• Possibility of adding new resources to Weekend On Call Support – After Training/Completing Probation.
• Change of Workshift after training is a possibility in a different timezone

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan (Tenured Employees Only)

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Similar Jobs (1) Technical Support Specialist locations PER - Lahore, PK time type Full time posted on Posted 30+ Days Ago

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Manager Technical Support (Onsite, Lahore, PKR Salary)

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Manager Technical Support (Onsite, Lahore, PKR Salary)

Join to apply for the Manager Technical Support (Onsite, Lahore, PKR Salary) role at HR POD Careers

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• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 4-5 years of experience in SaaS B2B in a similar capacity.
• Proven experience managing Technical Support, NOC, and Contact Center Operations.
• Strong leadership, coaching, and team-building abilities.
• Excellent reporting, analytical, and problem-solving skills.
• Familiarity with ITIL frameworks is a plus.
• A customer-first mindset with a strong ability to manage escalations and deliver satisfaction.
• Ability to perform under pressure and multitask effectively.
• Willingness to manage on-call support or after-hours escalations when required.
  
  
  

Requirements:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 4-5 years of experience in SaaS B2B in a similar capacity.
• Proven experience managing Technical Support, NOC, and Contact Center Operations.
• Strong leadership, coaching, and team-building abilities.
• Excellent reporting, analytical, and problem-solving skills.
• Familiarity with ITIL frameworks is a plus.
• A customer-first mindset with a strong ability to manage escalations and deliver satisfaction.
• Ability to perform under pressure and multitask effectively.
• Willingness to manage on-call support or after-hours escalations when required.
  
  
  

Responsibilities:

• Oversee technical support and NOC operations, including managing ticket queues and ensuring SLA compliance.
• Act as the first point of escalation for complex or high-impact issues and ensure timely resolution.
• Proactively monitor systems and address incidents to maintain service uptime.
• Build and lead a high-performing team with the right mix of talent and potential to achieve organizational goals.
• Continuously coach and train the team to meet Key Performance Indicators (KPIs) and maintain motivation.
• Design training programs for Level 1 and Level 2 support engineers for smooth onboarding.
• Conduct quarterly performance appraisals and manage ongoing performance improvements.
• Foster a performance-oriented culture through positive competition and a collaborative learning environment.
• Design, implement, and refine support processes, SOPs, and NOC workflows using ITIL best practices.
• Conduct regular quality audits to ensure support interactions meet defined standards.
• Ensure shift start reports are validated daily, and necessary actions are taken proactively.
• Update internal knowledge bases and training materials.
• Deliver a professional, proactive, and friendly support experience that strengthens customer trust.
• Engage closely with customers during the Go-Live phase, ensuring they are trained and empowered to use Contegris products effectively.
• Handle customer escalations efficiently and with empathy to maintain satisfaction.
• Conduct CSAT and NPS surveys, analyze feedback, and recommend corrective actions to leadership.
• Work closely with Development, Customer Success, and Deployment teams to resolve complex queries and ensure smooth onboarding.
• Share actionable insights with cross-functional teams to continuously improve support and product experience.
• Monitor and analyze support KPIs, including resolution time, customer satisfaction, backlog, and escalations.
• Present performance reports to leadership on a weekly, monthly, quarterly, and annual basis.
• Use data-driven insights to optimize processes and team performance.
• Understand and implement Contegriss Information Security Management System (ISMS) policies across all relevant functions.
  

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Business Consulting and Services

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Manager Technical Support (Onsite, Lahore, PKR Salary)

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Manager Technical Support (Onsite, Lahore, PKR Salary)

role at

HR POD Careers Manager Technical Support (Onsite, Lahore, PKR Salary)

Join to apply for the

Manager Technical Support (Onsite, Lahore, PKR Salary)

role at

HR POD Careers Get AI-powered advice on this job and more exclusive features. Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. 4-5 years of experience in SaaS B2B in a similar capacity. Proven experience managing Technical Support, NOC, and Contact Center Operations. Strong leadership, coaching, and team-building abilities. Excellent reporting, analytical, and problem-solving skills. Familiarity with ITIL frameworks is a plus. A customer-first mindset with a strong ability to manage escalations and deliver satisfaction. Ability to perform under pressure and multitask effectively. Willingness to manage on-call support or after-hours escalations when required.

Requirements:

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. 4-5 years of experience in SaaS B2B in a similar capacity. Proven experience managing Technical Support, NOC, and Contact Center Operations. Strong leadership, coaching, and team-building abilities. Excellent reporting, analytical, and problem-solving skills. Familiarity with ITIL frameworks is a plus. A customer-first mindset with a strong ability to manage escalations and deliver satisfaction. Ability to perform under pressure and multitask effectively. Willingness to manage on-call support or after-hours escalations when required.

Responsibilities:

Oversee technical support and NOC operations, including managing ticket queues and ensuring SLA compliance. Act as the first point of escalation for complex or high-impact issues and ensure timely resolution. Proactively monitor systems and address incidents to maintain service uptime. Build and lead a high-performing team with the right mix of talent and potential to achieve organizational goals. Continuously coach and train the team to meet Key Performance Indicators (KPIs) and maintain motivation. Design training programs for Level 1 and Level 2 support engineers for smooth onboarding. Conduct quarterly performance appraisals and manage ongoing performance improvements. Foster a performance-oriented culture through positive competition and a collaborative learning environment. Design, implement, and refine support processes, SOPs, and NOC workflows using ITIL best practices. Conduct regular quality audits to ensure support interactions meet defined standards. Ensure shift start reports are validated daily, and necessary actions are taken proactively. Update internal knowledge bases and training materials. Deliver a professional, proactive, and friendly support experience that strengthens customer trust. Engage closely with customers during the Go-Live phase, ensuring they are trained and empowered to use Contegris products effectively. Handle customer escalations efficiently and with empathy to maintain satisfaction. Conduct CSAT and NPS surveys, analyze feedback, and recommend corrective actions to leadership. Work closely with Development, Customer Success, and Deployment teams to resolve complex queries and ensure smooth onboarding. Share actionable insights with cross-functional teams to continuously improve support and product experience. Monitor and analyze support KPIs, including resolution time, customer satisfaction, backlog, and escalations. Present performance reports to leadership on a weekly, monthly, quarterly, and annual basis. Use data-driven insights to optimize processes and team performance. Understand and implement Contegriss Information Security Management System (ISMS) policies across all relevant functions.

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at HR POD Careers by 2x Sign in to set job alerts for “Technical Support Manager” roles.

Java Technical Support Engineer - Remote Work

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Job Description: Responsibilities:

• Install all new hardware, systems, desktops, laptops, and handheld devices
• Responsible for software installation and troubleshooting on workstations
• Install, configure, and maintain network services, equipment, and devices
• Responsible for preparing new computer or computer reinstallation
• Supports administration of servers
• May require to work on VoIP server and other security systems as needed
• Manages all system back-up and restore protocol
• Plans and supports network and computing infrastructure
• Perform troubleshooting analysis of servers, workstations and associated systems
• Provides emergency on-call support on a rotating schedule
• Documents network problems and resolution for future reference
• Perform on-site and remote technical support
• Monitors system performance and implements performance tuning
• Assist in the organization and inventory of all hardware and software resources
• Manage user accounts, permissions, email, Antivirus, Anti-Spam
• Manage basic configuration of routers, Firewalls, and other security devices if needed
• Requires a thorough knowledge of networking essentials
• Oversee software and network security
• Performs and update status of the calls assigned by Sr. Network Engineer

Requirements:

• Must have at least 3 - 4 years of relevant IT experience.
• Must have good technical knowledge of Microsoft Networking environment
• Flexible to understand user problems.
• Capable of learning new software solutions / tools.
• A background in Exchange 2016/2019 messaging system and cloud computing, Microsoft 365
• Knowledge of network security
• Knowledge of Virus and Spam threats and protections measures
• Good communication skills
• Sound presentation skills
• Quality and Safety Awareness
• Educational Background: BCS/ BIT/ BSc

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