64 IT Specialists jobs in Lahore

Inbox Business Technologies, a leading Information Technology and Services company, is seeking a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support to our clients, ensuring prompt resolution of technical problems.

As a Technical Support Officer, you will work closely with the clients to troubleshoot technical problems, provide guidance on software and hardware requirements, and handle escalated issues. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work both independently and as part of a team.

1. Basic troubleshooting of Desktops, Laptops, Printers and other hardware, LAN/Wi-Fi troubleshooting.
2. Performing remote troubleshooting through diagnostic techniques and pertinent questions.
3. Determining the best solution based on the issue and details provided by customers.
4. Ability to conduct root cause analysis of basic IT issues.
5. Capable of task management and customer handling.
6. Should be well dressed as it’s a customer-facing role.
7. Identify and suggest possible improvements on procedures.

1. Diploma in Computer Science or Graduation in Computer Science.
2. 1 to 2 years experience.
3. Effective communication skills.
4. Must be proficient in oral and written English.

• Provide exceptional support and troubleshooting for software issues via telephone, email, or our ticketing system.
• Respond to client inquiries regarding the use of supported software, helping them navigate features and functions.
• Offer solutions and guidance for basic technical support related to software and operating systems.
• Participate in the after-hours “call duty” schedule to ensure continued support outside of regular working hours.
• Document, track, and manage support tickets to ensure timely resolution of all client concerns.
• Create and monitor service tickets, ensuring effective and prompt management of all client requests.
• Provide product knowledge to clients, offering upgrade suggestions when relevant to enhance their user experience.
  
  

• Essential:
• Outstanding communication skills in English (both verbal and written).
• 2-5 years of experience in a technical support or helpdesk environment.
• Strong customer service and problem-solving abilities.
• Highly organized with the ability to manage multiple tasks and meet deadlines.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and ability to document support processes accurately.
• Desirable (but not required):
• Knowledge of real estate software or the real estate industry.
• Basic understanding of accounting principles.
• Basic knowledge of SQL databases (would be an asset)
• Basic knowledge of cloud platforms like Azure or AWS. (would be an asset)
  

• Minimum 2-5 years of experience in a technical support role.
• Proficiency in SQL databases and troubleshooting software-related issues.
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Fluency in both verbal and written English.
• Familiarity with real estate software, accounting principles, or cloud platforms (Azure/AWS) is a plus.
  
  

• Shift Hours: 9 AM to 5 PM Central Standard Time (10 PM to 7 AM Pakistan Standard Time)
• Weekend Availability: Must be willing to work on weekends when required.
• After Hours Support: Willingness to provide support outside standard business hours as needed.
  
  

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Technical Support Specialist

Locations: PER - Lahore, PK

Time Type: Full time

Posted On: Posted 2 Days Ago

Job Requisition ID: R42700

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

About Division:

Constellation1 , a part of Constellation Real Estate Group, is a premier provider of industry-leading real estate marketing solutions. We specialize in developing cutting-edge real estate websites, mobile technologies, interactive voice response systems, and marketing services tailored to home builders. As part of our commitment to delivering exceptional services, we are looking for two motivated and dynamic Support Specialists to join our team in Lahore .

Division Link:

Position Overview:

As a Technical Support Specialist at Constellation1, you will be responsible for providing top-tier technical support to our clients, ensuring a seamless user experience with our products. This role involves troubleshooting software issues, answering client inquiries, and helping users understand how to maximize the value of our solutions. The ideal candidates will be highly organized, efficient, and capable of working both independently and as part of a team. You will be working in a fast-paced environment, with a focus on customer satisfaction and problem resolution.

Key Responsibilities:

• Provide exceptional support and troubleshooting for software issues via telephone, email, or our ticketing system.
• Respond to client inquiries regarding the use of supported software, helping them navigate features and functions.
• Offer solutions and guidance for basic technical support related to software and operating systems.
• Participate in the after-hours “call duty” schedule to ensure continued support outside of regular working hours.
• Document, track, and manage support tickets to ensure timely resolution of all client concerns.
• Create and monitor service tickets, ensuring effective and prompt management of all client requests.
• Provide product knowledge to clients, offering upgrade suggestions when relevant to enhance their user experience.

Skills and Qualifications:

• Essential:
  • Outstanding communication skills in English (both verbal and written).
  • 2-5 years of experience in a technical support or helpdesk environment.
  • Strong customer service and problem-solving abilities.
  • Highly organized with the ability to manage multiple tasks and meet deadlines.
  • Proficient in Microsoft Office Suite.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong attention to detail and ability to document support processes accurately.
• Desirable (but not required):
  • Knowledge of real estate software or the real estate industry.
  • Basic understanding of accounting principles.
  • Basic knowledge of SQL databases (would be an asset).
  • Basic knowledge of cloud platforms like Azure or AWS (would be an asset).

Education/Technical Requirements:

• Minimum 2-5 years of experience in a technical support role.
• Proficiency in SQL databases and troubleshooting software-related issues.
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Fluency in both verbal and written English.
• Familiarity with real estate software, accounting principles, or cloud platforms (Azure/AWS) is a plus.
  

Work Timings:

• Shift Hours: 9 AM to 5 PM Central Standard Time (10 PM to 7 AM Pakistan Standard Time)
• Weekend Availability: Must be willing to work on weekends when required.
• After Hours Support: Willingness to provide support outside standard business hours as needed.

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

We are looking for a Technical Support Engineer to assist us in the advancement of our electrical products, systems, and applications.

Education:
BS Engineering from a well-reputed University or 7th and 8th semester student.

Responsibilities:
• Execute numerous engineering activities on a regular basis, such as completing calculations to guarantee our systems satisfy worldwide safety standards and cooperating with technicians and computer programmers to fix developing difficulties.
• Conduct research on production processes and evaluate data and trends in order to develop new goods.
• Contribute to the success of our firm by improving its goods and procedures.

Date of Joining:
ASAP (As soon as possible)
Location: EME DHA Lahore, Pakistan
Stipend + Fuel: Depend on interview.

• MS Office
• Verbal communication and listening
• Technical and software knowledge
• Problem-solving and critical thinking under pressure.

Install and configure computer applications.

Monitor and maintain computer networks.

Configure operating systems.

Resolve issues related to the network.

Prioritize and manage the workflow.

Diagnose, troubleshoot, and resolve issues using customer input.

Design computer systems that meet specific requirements.

Learn and work with emerging technologies.

Act as the first point of contact for clients with issues concerning their computer systems and equipment.

Keep track of system issues and adhere to the agreed timeline until an issue is resolved.

Interact with clients via phone, email or chats and provide concise written/verbal instructions.

Maintain procedural documents and reports.

Follow standard procedures to resolve issues by connecting them to relevant internal departments.

Provide prompt, accurate feedback to customers.

Ensure proper documentation of all issues.

Strong telephone etiquette skills ensure constructive, professional relationships with colleagues and customers. Active listening and written communication follow-up are just as necessary to knowing how to tactfully communicate directions. A “customer first” attitude is inherent in every step a technical support engineer takes.

Location: Information Technology and Services - Zafarwal, Pakistan

1 week ago Be among the first 25 applicants

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Direct message the job poster from TechReacher

We power the first-party data infrastructure for top-performing Shopify brands. Our Customer Data Platform (CDP) enables clean data collection, accurate attribution, and seamless integrations with leading ad platforms and retention tools. Fast-moving eCommerce teams rely on us for precision, speed, and clarity in how customer data fuels their growth.

The Role

We’re looking for a Technical Support Executive to lead the technical onboarding of new clients and ensure a smooth setup of our customer data platform. You’ll be responsible for configuring integrations, validating event tracking, and troubleshooting marketing pixels across platforms like Google Ads, Meta Pixel/CAPI, Klaviyo, and more.

This is a hands-on, detail-oriented role—perfect for someone who loves solving technical challenges, inspecting data flows, and ensuring everything works flawlessly from day one. You’ll work closely with our Senior Customer Success Manager to deliver exceptional onboarding experiences.

About Product

We power the first-party data infrastructure for top-performing Shopify brands. Our Customer Data Platform (CDP) enables clean data collection, accurate attribution, and seamless integrations with leading ad platforms and retention tools. Fast-moving eCommerce teams rely on us for precision, speed, and clarity in how customer data fuels their growth.

The Role

We’re looking for a Technical Support Executive to lead the technical onboarding of new clients and ensure a smooth setup of our customer data platform. You’ll be responsible for configuring integrations, validating event tracking, and troubleshooting marketing pixels across platforms like Google Ads, Meta Pixel/CAPI, Klaviyo, and more.

This is a hands-on, detail-oriented role—perfect for someone who loves solving technical challenges, inspecting data flows, and ensuring everything works flawlessly from day one. You’ll work closely with our Senior Customer Success Manager to deliver exceptional onboarding experiences.

Client Onboarding & Setup

• Configure our product app for new Shopify merchants
• Implement tracking integrations for Google Analytics, Meta Pixel/CAPI, Google Ads, Klaviyo, and more
• Ensure each setup aligns with client goals and technical requirements

Event Validation & Troubleshooting

• Use browser DevTools to inspect event payloads and network calls
• Validate pixel events across Shopify Liquid and headless frontends (e.g., Hydrogen)
• Identify and resolve tracking issues quickly; escalate complex cases appropriately
• Maintain accurate, client-specific implementation documentation

Process & Documentation

• Follow structured onboarding checklists and contribute to process improvements
• Keep internal documentation and knowledge bases up to date
• Help train support automation tools with reliable, technical input

• Excellent written English and confident client communication via email and Slack
• 3+ years in a technical support, onboarding, or implementation role
• Familiarity with GA4, Meta Pixel, Google Ads, and other digital marketing tools
• Working knowledge of Shopify (themes, apps, and store setup)
• Hands-on experience using DevTools to debug JavaScript and validate events
• Basic understanding of JavaScript and how web events are triggered
• Highly organized with strong attention to detail and documentation practices
• Self-motivated, reliable, and focused on delivering accurate results

• Experience with Shopify Liquid or Hydrogen
• Familiarity with Klaviyo, Postscript, or similar marTech tools
• Prior work at a CDP or Shopify-focused SaaS platform
• Exposure to Google Tag Manager (GTM) or other tag management systems

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

As a Technical Support Associate, you will be responsible for providing technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installers satisfaction.

Responsibilities

· Manage installers and provide the training as per requirements

· Respond to installers inquiries in a timely and professional manner

· Identify, diagnose, and resolve technical issues

· Provide technical support to installers via phone, email, or chat

· Record and document installers issues and resolutions via excel sheets

· Collaborate with other teams to resolve complex installers issues

· Ensure installers satisfaction by providing exceptional service and support

· Stay up-to-date with product and technical knowledge to provide accurate information to installers

· Continuously improve knowledge and skills through training and development opportunities

· Conduct Training sessions for installers in different cities

· Conduct Product Demonstrations for installers in office work area, In shops and in seminars

Qualifications

• Bachelor's degree in Computer Science or related field (or equivalent work experience)
• Excellent communication skills (verbal and written)
• Strong problem-solving skills and ability to troubleshoot technical issues
• Experience with Windows operating systems and Microsoft Office Suite and other common software applications
• Familiarity with networking and internet technologies
• Ability to work independently and as part of a team
• Customer-focused mindset and a desire to provide exceptional service

3 weeks ago Be among the first 25 applicants

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Inbox Business Technologies, a leading Information Technology and Services company, is seeking a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support to our clients, ensuring prompt resolution of technical problems.

As a Technical Support Officer, you will work closely with the clients to troubleshoot technical problems, provide guidance on software and hardware requirements, and handle escalated issues. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work both independently and as part of a team.

• Basic troubleshooting of Desktops, Laptops, Printers and other hardware, LAN/Wi-Fi troubleshooting
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• Ability of root cause analysis of basic IT issue
• Capable of task management and Customer handling
• Should be well dressed as it's a customer facing role
• Identify and suggest possible improvements on procedures
  
  
  

• Diploma in Computer Science or Graduation in Computer Science
• 1 to 2 years experience
• Effective communication skills
• Must be good in Oral and written English

• Seniority level Entry level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Inbox Business Technologies by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.