311 Quality Analyst jobs in Pakistan

Requirements:

• Stay up-to-date with the gaming industry by following trends and regularly playing games.
• Strong understanding of Quality Assurance concepts, processes, and the ability to replicate bugs consistently.
• Familiarity with industry-standard test management tools and white-box testing methodologies.
• Ability to identify areas of improvement in games or applications and offer actionable, qualitative feedback based on user expectations and industry trends.
• Knowledge of opportunities for tool-assisted testing (e.g., Postman-based API testing, testing within Unity editor, writing and executing automated scripts).
• Strong time-management skills, able to manage multiple projects simultaneously without overlap.
• Ability to follow instructions well and execute tasks with precision.
• A team player with a friendly attitude who can integrate smoothly with colleagues.

Qualifications:

• A Bachelor's degree in Computer Science or a relevant field such as Game Design, Game Development, or a related discipline.
• Currently studying or holding qualifications in game design, game development, or a related area of study.
• A portfolio showcasing your previous work or projects demonstrating your skills in game design, development, or QA.
• A genuine passion for video games, with experience in working on community feedback, game mods, or personal hobby projects being a strong plus.
• Proficiency in MS Office tools and Google Suite for documentation, communication, and task management.
• Familiarity with defect and test case management tools (e.g., JIRA, Asana, TestRail) is an advantage.

Benefits offered by FRAG!

• Monthly Medical Reimbursements
• Medical Insurance with Maternity Coverage
• Paid Paternity and Maternity Leaves
• Annual Bonus
• Fuel Allowance
• Annual Leaves Encashment
• Casual and Sick leaves
• Birthday Gift
• Snacks Allowance
• Any Special Occasion Gift
• Increments

Who are we? (FRAG!)

At FRAG we're focused on creating unique and invigorating experiences for our audience. We are a team of 70+ Gamers powering a Full-Service Game Studio. Since our founding in 2013, we've developed over 40 projects for clients across the world including Netflix and Cartoon Network. We are an exciting, enthusiastic studio passionate about making games. We are on the lookout for Game Analysts to join us and help expand FRAG's market share.

Responsibilities:
Monitor inbound and outbound calls to assess employee performance and service quality.
Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.
Document call evaluations and maintain accurate records of performance metrics.
Provide constructive feedback to customer service representatives to enhance communication and service delivery.
Collaborate with team leaders to develop coaching sessions and training programs.
Identify trends and patterns in customer interactions to recommend process improvements.
Ensure compliance with company policies and industry regulations.
Work with cross-functional teams to implement quality initiatives for improved customer satisfaction.
Generate and analyze quality reports, including call quality scores and customer feedback.
Present findings and actionable insights to management for strategic decision-making.
Participate in calibration sessions to ensure consistency in quality assessments across teams.
Assist in refining call scripts and communication guidelines for better customer interactions.

Requirements:
Bachelor’s degree in English Literature, Communications, or a related field (preferred).
Proven experience in call quality monitoring, or a similar role.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills.
Proficiency in call monitoring tools and CRM software.
Ability to provide constructive feedback and coaching.

Preferred Skills:
Experience in (Industry-Specific Experience, e.g., BPO, Telecommunications, Healthcare).
Knowledge of quality assurance methodologies and best practices.
Multilingual abilities are a plus.

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the ability to communicate constructive feedback effectively.

• Monitor inbound and outbound calls to assess employee performance and service quality.
• Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.
• Document call evaluations and maintain accurate records of performance metrics.
• Provide constructive feedback to customer service representatives to enhance communication and service delivery.
• Collaborate with team leaders to develop coaching sessions and training programs.
• Identify trends and patterns in customer interactions to recommend process improvements.
• Ensure compliance with company policies and industry regulations.
• Work with cross-functional teams to implement quality initiatives for improved customer satisfaction.
• Generate and analyze quality reports, including call quality scores and customer feedback.
• Present findings and actionable insights to management for strategic decision-making.
• Participate in calibration sessions to ensure consistency in quality assessments across teams.
• Assist in refining call scripts and communication guidelines for better customer interactions.

• Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
• Proven experience in call quality monitoring, customer service, or a similar role.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in call monitoring tools and CRM software.
• Ability to provide constructive feedback and coaching.

Preferred Skills:

• Experience in (Industry-Specific Experience, e.g., BPO, Telecommunications, Healthcare).
• Knowledge of quality assurance methodologies and best practices.
• Familiarity with customer satisfaction metrics (e.g., NPS, CSAT).
• Multilingual abilities are a plus.

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

The Deduplication Team is the critical engine powering our Data Quality and Account Growth initiatives, and we are looking for a technical and strategic leader to elevate its impact. In this high-visibility role, you will leverage deep technical expertise and sharp business acumen to transform our approach to data management. You will take ownership of many aspects of the deduplication strategy and roadmap, spearheading the creation of advanced automation and predictive models to master our vast datasets. This is more than a technical challenge; it's a unique opportunity to drive significant business results by partnering directly with stakeholders from Sales, Marketing, Operations, and Engineering. Your work will ensure our data ecosystem is not only scalable but is a primary driver of our corporate revenue goals.

What You’ll Do:

• Architect and implement automated, AI-driven deduplication pipelines across all business segments.
• Develop predictive models for duplicate detection and prevention.
• Lead cross-functional projects with Sales, Marketing, Engineering, and Operations to align deduplication with business strategy.
• Oversee documentation, enablement, and training for deduplication processes.
• Analyze business impact and continuously optimize deduplication logic and workflows.
• Serve as the escalation point for complex deduplication and data quality issues.
• Mentor and develop team members; foster a culture of innovation and continuous improvement.

What We’re Looking For:

• 3–5 years in data quality, data analytics, or data engineering roles.
• High level of business acumen.
• Strong problem-solving and analytical mindset.
• Ability to explain complex data issues to non-technical stakeholders.
• Deep understanding of business analytics and sales enablement.
• Proven experience designing and scaling automated solutions.
• Strong leadership, project management, and cross-functional collaboration skills.
• Exceptional communication and training abilities.
• Demonstrated impact on business outcomes through data quality initiatives.
• Experience with LLMs or generative AI in a data QA context is a plus.
• Familiarity with Git, CI/CD, and version-controlled data quality pipelines.
• Expert in Excel, SQL, Python, and AI/ML for data quality management.
• Candidates with CS background are preferred for this position.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

Bachelor's degree in Computer Science, Engineering, or related field. 1-3 years of experience in software quality assurance or testing.

We are seeking a motivated and detail-oriented Junior Software Quality Analyst. As a Junior QA, you will play a crucial role in ensuring the quality and reliability of the software products.

This position is ideal for individuals with 1-3 years of experience who are passionate about software testing and eager to grow their skills in a collaborative and innovative environment.

Responsibilities:

• Assist in the design, creation, and execution of software test cases in collaboration with the QA team.

• Participate in the verification of bug fixes and enhancements, contributing to the overall software quality assurance process.

• Conduct research on bug reports, verifying software requirements, and providing technical support where needed.

• Collaborate with cross-functional teams, including Software Developers and Product Managers, to assess project risks and make informed decisions.

• Cross-train on various applications within our software suite to gain a comprehensive understanding of our products.

• Provide support and mentorship to fellow Junior Software Quality Analysts.

• Contribute to decision-making processes related to project timing and development efforts.

• Collaborate with Software Product Management and Development teams to ensure software requirements are efficient, consistent, and aligned with business needs.

• Engage in functional and regression testing for each software release.

• Work within an Agile software development environment, participating in commitment meetings, retrospectives, and planning sessions.

• Refactor existing tests and ensure adherence to generally accepted Quality Assurance standards and techniques.

• Develop a working understanding of Source Control systems.

• Independently design quality solutions for small to medium-sized features.

• Demonstrate flexibility by working across various global time zones as needed.

• Attend regular work hours and be available for overtime when required.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.

• 1-3 years of experience in software quality assurance or testing.

• Familiarity with automated testing tools and methodologies.

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration abilities.

• Eagerness to learn and adapt to new technologies.

• Detail-oriented with a commitment to delivering high-quality results.

• Ability to work effectively in a fast-paced and dynamic team environment.

Information Technology and Services - Minnetonka, United States

Leed Pakistan is a software development company established in 2020, headquartered in Canada, with development offices in Germany and Pakistan. Despite our rapid growth to 50+ professionals, we prioritize quality and customer care. We work with startups and established businesses worldwide to deliver successful projects across 4 continents. Our services include Tech Consulting, Enterprise Applications, Mobile Applications, IT Management & DevOps, Digital Marketing and Analytics, and Cybersecurity.

Job Description:

We are looking for an innovative and experienced Quality Assurance Analyst to join our team. In this role, you will be responsible for supporting the planning, design, and execution of comprehensive test strategies across web and mobile platforms. You will work closely with cross-functional teams to ensure our products meet the highest quality standards, are fully functional, and provide a seamless user experience.

To succeed in this role, you must exhibit strong attention to detail, analytical and problem-solving skills, and the ability to think critically about both functional and user experience aspects of software.Key Responsibilities:

• Review design specifications and requirements to understand the scope and functionality of software products.
• Develop, execute, and maintain test plans, test cases, and test scripts for:
• Web applications
• Mobile applications (primarily Android, iOS a plus)
• Cloud-based platforms
• Hardware integrations (MQTT, GPS, gyroscope, and other wearable device sensors)
• Perform integration, end-to-end, and UI/UX testing, as well as basic performance and load testing.
• Record and track bugs using issue tracking tools, detailing defect type and steps to reproduce.
• Collaborate effectively with developers, product managers, and QA team members to resolve issues and ensure product quality.
• Provide feedback on usability and recommend improvements to enhance the overall user experience.
• Identify areas for process improvement and help refine QA methodologies.
• Recommend and monitor preventive and corrective actions to ensure quality assurance standards are met.

Requirements:

• Excellent command of the English language, both written and verbal.
• 5+ years of experience in QA testing for web, mobile (especially Android), and cloud-based applications.
• Experience with API testing tools.
• Good knowledge of writing SQL queries.
• Familiarity with hardware testing (GPS, sensors, gyroscope, MQTT) is a plus.
• Experience with integration testing between mobile and wearable devices (Android and iOS).
• Exposure to performance, security, and load testing is a nice-to-have.
• Familiarity with automation testing tools is a plus.
• Self-motivated, detail-oriented, and capable of working independently or as part of a distributed team.
• Must have a functional Windows laptop and stable internet connection.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Leed | Pakistan by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.