Explore numerous insurance job opportunities in Customer Service & Support Representative - CSR
Karachi, Sindh
Elavatus Health Services UK
Posted today
Job Viewed
Job Description
Overview We are seeking experienced candidates with experience working in a customer service role to join our growing team. The role is to respond to customer inquiries over the phone and via email. This position does NOT involve sales. As the customers are based in the UK, an excellent level of spoken and written English is required.
Responsibilities
Respond to customer inquiries over the phone and via email
Input data into Excel and into an online database for processing e-commerce orders
Carry out any other reasonably assigned duties
Liaise with internal departments
Qualifications & Skills
Must have excellent spoken and written communication skills in English
Must have experience in customer service
Must be meticulous and pay attention to detail
Relevant experience includes (but is not limited to)
Call Centre Operative
Customer service advisor
Customer service in a clinical setting (hospital, clinic)
Worked in a clinical role and wanting to transition to customer service (e.g. Nutritionist/dietitian/various other clinical roles)
Work details
Office hours: 12:00 pm - 9:00 pm Monday to Friday, plus alternate Saturdays
This is an office-based role, and the office is based in Clifton/Karachi
Training & Start Training will be provided, and the job is available for immediate start.
Salary Salary: Competitive and based on experience
Seniority level
Entry level
Employment type
Full-time
Industries
Health and Human Services
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Responsibilities
Respond to customer inquiries over the phone and via email
Input data into Excel and into an online database for processing e-commerce orders
Carry out any other reasonably assigned duties
Liaise with internal departments
Qualifications & Skills
Must have excellent spoken and written communication skills in English
Must have experience in customer service
Must be meticulous and pay attention to detail
Relevant experience includes (but is not limited to)
Call Centre Operative
Customer service advisor
Customer service in a clinical setting (hospital, clinic)
Worked in a clinical role and wanting to transition to customer service (e.g. Nutritionist/dietitian/various other clinical roles)
Work details
Office hours: 12:00 pm - 9:00 pm Monday to Friday, plus alternate Saturdays
This is an office-based role, and the office is based in Clifton/Karachi
Training & Start Training will be provided, and the job is available for immediate start.
Salary Salary: Competitive and based on experience
Seniority level
Entry level
Employment type
Full-time
Industries
Health and Human Services
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0
Customer Service Representative
Karachi, Sindh
UGA All Business Solutions LLP
Posted 1 day ago
Job Viewed
Job Description
UGA All Business Solutions LLP, Pakistan We are looking for a talented individual to join our team in the role of a Customer Support Executive who will focus on providing excellent responsive service for our customers. The ideal candidate will have excellent verbal and written communication skills. This position is responsible for providing customers outstanding live, via telephone or live chat. Customer service representative will have to primarily handle inbound calls, where customers would reach out to agents via phone calls or live chat to resolve their issues. Location: DHA Phase-7, Jami Commercial Interested candidates can send their resume at Job Specification
• 1-2 years of professional experience in a Customer Support • Multi-tasking, the experience of managing multiple customer queries. • Excellent verbal and written English communication skills. • Experience with standard business environments software, such as MS Word and MS Excel. • An aptitude for caring for Customers and must have the analytical ability to resolve customer issues • Experience providing support via phone and chat
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• 1-2 years of professional experience in a Customer Support • Multi-tasking, the experience of managing multiple customer queries. • Excellent verbal and written English communication skills. • Experience with standard business environments software, such as MS Word and MS Excel. • An aptitude for caring for Customers and must have the analytical ability to resolve customer issues • Experience providing support via phone and chat
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1
Customer Service Representative
Karachi, Sindh
MM Wide Visions
Posted 1 day ago
Job Viewed
Job Description
Come and join our excellent and rapidly growing team. We are a business outsource provider company seeking experienced professional individuals for the position of Customer Service Representative. Job Specification
Requirements: Minimum 1 year of experience. Good IT Skills (Basic Networking, Computer Hardware, Excel, Word, etc.) Fluency in English is mandatory, along with good telephone etiquette. Reliable, punctual, and a team player. Flexible with day and night shifts. Preferred: Knowledge of UK geographical locations is a plus. Our aim is to consistently deliver excellent customer service in the communities we serve. As an integral part of the community, we strive to provide the best possible service. We have ambitious growth plans and are looking for qualified individuals passionate about customer service. Location: Information Technology and Services - Karachi, Pakistan
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Requirements: Minimum 1 year of experience. Good IT Skills (Basic Networking, Computer Hardware, Excel, Word, etc.) Fluency in English is mandatory, along with good telephone etiquette. Reliable, punctual, and a team player. Flexible with day and night shifts. Preferred: Knowledge of UK geographical locations is a plus. Our aim is to consistently deliver excellent customer service in the communities we serve. As an integral part of the community, we strive to provide the best possible service. We have ambitious growth plans and are looking for qualified individuals passionate about customer service. Location: Information Technology and Services - Karachi, Pakistan
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2
Customer Service Representative
Karachi, Sindh
Go Dialo Services
Posted 1 day ago
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Job Description
Male/Female for our DME campaign. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products via phone calls, we’d like to meet you. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth. Benefits: No Sales Target Attendance Allowance Monthly Bonus Career Growth Opportunities Attractive Commission Structure Requirements: Age 18-25 Proficiency in English Good Communication Skills Matric to University Students Male and Female both are eligible Experienced/Fresher both can apply Job Description: Lead Generation Answer Clients' Questions Data Management Collaboration with team members Extra-Curricular Activities: Annual Dinner Annual Picnic Cricket, Counter Strike & more DME Experienced Candidates would be a plus point. Earn up to 40,000 in just 7 hours shift. Shift Timings: Evening 7:00 PM to 2:00 AM Ramadan Timings: 8:30 PM to 3:30 AM Job Specification
- Proficiency in English
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- Proficiency in English
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3
Customer Service Representative
Karachi, Sindh
Inprotel Solutions
Posted 1 day ago
Job Viewed
Job Description
Customer Service Representative Inprotel Solutions, Pakistan
The ideal candidate loves talking to people and proactively solving issues. Responsibilities Communicate with customers via phone. Provide knowledgeable answers to questions about product, pricing, and availability. Work with internal departments to meet customer's needs. Data entry in various platforms. Job Specification
Qualifications Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. O & A Level Students / Fresh graduates are encouraged to apply.
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The ideal candidate loves talking to people and proactively solving issues. Responsibilities Communicate with customers via phone. Provide knowledgeable answers to questions about product, pricing, and availability. Work with internal departments to meet customer's needs. Data entry in various platforms. Job Specification
Qualifications Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. O & A Level Students / Fresh graduates are encouraged to apply.
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4
Customer Service Representative
Karachi, Sindh
Cyber Tech
Posted 1 day ago
Job Viewed
Job Description
Looking for a rewarding career in a dynamic customer service environment? Look no further! Cyber Tech is hiring Customer Service Representatives. About Our Company: Cyber Tech is a leading call center in Karachi, known for providing exceptional customer service solutions to clients worldwide. With a focus on innovation and excellence, we offer a supportive work environment where employees can thrive and grow. Competitive Salary (35,000 to 45,000 PKR + Commissions) Flexible Night Shifts (8 PM to 4 AM) Convenient Location in Gulshan-e-Iqbal, Karachi Growth Opportunities for All Skill Levels Students Welcome (Ages 16 to 25) Requirements: Basic English Skills Punctuality Self-Confidence Job Specification
Communication: Clear and effective communication skills to interact with customers professionally and empathetically. Problem-Solving: Ability to identify customer needs, address concerns, and provide appropriate solutions. Active Listening: Attentiveness to customer inquiries, concerns, and feedback to ensure their needs are understood and met. Patience: Calm and composed demeanor to handle challenging situations and difficult customers with patience and understanding. Time Management: Efficiently manage time to handle multiple customer inquiries while maintaining quality service and response times. Adaptability: Flexibility to adapt to changing customer needs, policies, and procedures in a fast-paced environment. Product Knowledge: Thorough understanding of products or services offered to accurately assist customers and provide relevant information. Empathy: Ability to empathize with customers’ situations and emotions to build rapport and establish trust. Computer Proficiency: Basic computer skills to navigate customer service software, CRM systems, and other digital tools effectively. Teamwork: Collaboration with colleagues and other departments to resolve customer issues and improve overall service delivery.
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Communication: Clear and effective communication skills to interact with customers professionally and empathetically. Problem-Solving: Ability to identify customer needs, address concerns, and provide appropriate solutions. Active Listening: Attentiveness to customer inquiries, concerns, and feedback to ensure their needs are understood and met. Patience: Calm and composed demeanor to handle challenging situations and difficult customers with patience and understanding. Time Management: Efficiently manage time to handle multiple customer inquiries while maintaining quality service and response times. Adaptability: Flexibility to adapt to changing customer needs, policies, and procedures in a fast-paced environment. Product Knowledge: Thorough understanding of products or services offered to accurately assist customers and provide relevant information. Empathy: Ability to empathize with customers’ situations and emotions to build rapport and establish trust. Computer Proficiency: Basic computer skills to navigate customer service software, CRM systems, and other digital tools effectively. Teamwork: Collaboration with colleagues and other departments to resolve customer issues and improve overall service delivery.
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5
Customer Service Representative (CSR)
Karachi, Sindh
SalamTec
Posted 1 day ago
Job Viewed
Job Description
Job Description : SalamTec, a leading name in the consumer electronics sector, is seeking a dedicated Customer Service Representative (CSR) with at least 1 year of experience in the accounting industry to join our team in Karachi. Our commitment to quality and customer satisfaction drives us to provide exceptional service and support to our valued clients.
Responsibilities : - Serve as the primary point of contact for customer inquiries and concerns related to accounting services. - Provide accurate information about products, services, and policies. - Handle customer complaints and resolve issues effectively and promptly. - Process orders, returns, and exchanges efficiently. - Maintain detailed records of customer interactions and transactions. - Collaborate with the accounting team to address client queries and support activities. - Contribute to customer satisfaction by delivering timely and effective solutions. Job Specification : - Strong communication and interpersonal skills. - Proficient in accounting principles and software. - Excellent problem-solving abilities. - Ability to manage multiple tasks and prioritize effectively. - Customer-focused attitude and a passion for service excellence. - Familiarity with CRM systems is a plus.
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Responsibilities : - Serve as the primary point of contact for customer inquiries and concerns related to accounting services. - Provide accurate information about products, services, and policies. - Handle customer complaints and resolve issues effectively and promptly. - Process orders, returns, and exchanges efficiently. - Maintain detailed records of customer interactions and transactions. - Collaborate with the accounting team to address client queries and support activities. - Contribute to customer satisfaction by delivering timely and effective solutions. Job Specification : - Strong communication and interpersonal skills. - Proficient in accounting principles and software. - Excellent problem-solving abilities. - Ability to manage multiple tasks and prioritize effectively. - Customer-focused attitude and a passion for service excellence. - Familiarity with CRM systems is a plus.
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6
Insurance Virtual Assistant
Karachi, Sindh
Macrif Consulting
Posted 1 day ago
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Job Description
Launch Your International Career - Insurance Virtual Assistant Training Program Launch Your International Career as an Insurance Virtual Assistant (IVA) by joining our exclusive Training Program for the U.S. Insurance Industry.
About the role: As an Insurance Virtual Assistant, you will provide essential administrative and customer support to insurance professionals helping them streamline their operations. Responsibilities include: Managing client inquiries and policy updates Processing insurance claims and documentation. Scheduling appointments and maintaining records Program Overview: Position: Insurance Virtual Assistant Duration: 3 months Cost: Offered at no cost to selected candidates. Program Start Date: 1st week of January 2025. Time: 8:30 PM - 10:00 PM Days: Monday to Thursday. Job Placement: Once you have completed the training program and passed all the required assessments, and interviews, you will have a chance to work for a USA-based insurance agency. Job Type:
Full Time Work Locations: We are looking for candidates to join us in the following capacities: Onsite Positions
- Get trained directly from the Karachi office to collaborate in person with our team. Offsite Positions
- Online option available for female candidates & anyone based outside Karachi. Who Should Apply: Final-year students and recent graduates. Individuals eager to learn and grow in the Insurance Industry. Prior experience in customer service, Insurance Industry, or administrative roles is a plus.
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About the role: As an Insurance Virtual Assistant, you will provide essential administrative and customer support to insurance professionals helping them streamline their operations. Responsibilities include: Managing client inquiries and policy updates Processing insurance claims and documentation. Scheduling appointments and maintaining records Program Overview: Position: Insurance Virtual Assistant Duration: 3 months Cost: Offered at no cost to selected candidates. Program Start Date: 1st week of January 2025. Time: 8:30 PM - 10:00 PM Days: Monday to Thursday. Job Placement: Once you have completed the training program and passed all the required assessments, and interviews, you will have a chance to work for a USA-based insurance agency. Job Type:
Full Time Work Locations: We are looking for candidates to join us in the following capacities: Onsite Positions
- Get trained directly from the Karachi office to collaborate in person with our team. Offsite Positions
- Online option available for female candidates & anyone based outside Karachi. Who Should Apply: Final-year students and recent graduates. Individuals eager to learn and grow in the Insurance Industry. Prior experience in customer service, Insurance Industry, or administrative roles is a plus.
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7
Customer Service Representative
Karachi, Sindh
Sales Services Abt UK Limited
Posted 1 day ago
Job Viewed
Job Description
Answer customer calls and emails, answer customer inquiries. Handle customer complaints and issues, provide solutions and ensure customer satisfaction. Maintain customer records, update and manage customer information. Assist sales and marketing departments in processing customer orders and service requests. Track customer feedback and provide improvement suggestions to improve service quality. Perform other customer service related tasks. Job Specification
Verbal Communication: Express information clearly and be able to explain complex issues in a language that customers understand. Written Communication: Respond to customer inquiries in email or online chat accurately and concisely. Active Listening: Listen to customer needs and problems to ensure full understanding. Analytical Skills: Quickly identify the root cause of problems and provide effective solutions. Adaptability: Ability to quickly find new solutions when faced with unusual situations. Patience: Ability to remain calm and patient even with difficult or dissatisfied customers. Empathy: Ability to understand customer emotions and needs to better help them. Multitasking: Ability to handle multiple customer requests at the same time and complete tasks within the specified time. Efficient Work: Handle customer issues efficiently without compromising service quality.
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Verbal Communication: Express information clearly and be able to explain complex issues in a language that customers understand. Written Communication: Respond to customer inquiries in email or online chat accurately and concisely. Active Listening: Listen to customer needs and problems to ensure full understanding. Analytical Skills: Quickly identify the root cause of problems and provide effective solutions. Adaptability: Ability to quickly find new solutions when faced with unusual situations. Patience: Ability to remain calm and patient even with difficult or dissatisfied customers. Empathy: Ability to understand customer emotions and needs to better help them. Multitasking: Ability to handle multiple customer requests at the same time and complete tasks within the specified time. Efficient Work: Handle customer issues efficiently without compromising service quality.
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8
Customer Service Representative
Karachi, Sindh
UA Outsourcing
Posted 1 day ago
Job Viewed
Job Description
Job Summary: We are seeking a motivated and detail-oriented Customer Service Representative to join our outsourcing team. The ideal candidate will be responsible for providing outstanding support to our U.S. clients, addressing inquiries, and efficiently resolving issues. Starting Salary: 30,000 PKR to 45,000 PKR, depending on English and accent efficiency. Job Specification
Key Qualities: Fluent in English with a strong command of American English (both written and verbal). Ability to respond to customer inquiries via phone and chat in a timely and professional manner. Skilled in resolving customer complaints and issues with a focus on first-call resolution. Flexible to work in U.S. time zones as required. Proven experience in a customer service role is preferred, but freshers are welcome to apply.
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Key Qualities: Fluent in English with a strong command of American English (both written and verbal). Ability to respond to customer inquiries via phone and chat in a timely and professional manner. Skilled in resolving customer complaints and issues with a focus on first-call resolution. Flexible to work in U.S. time zones as required. Proven experience in a customer service role is preferred, but freshers are welcome to apply.
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