188 Chat Support jobs in Pakistan

We are seeking a proactive and results-driven Social Media Appointment Setter to join our dynamic team. As a Social Media Appointment Setter, you will play a crucial role in generating leads and scheduling appointments through various social media platforms. Your primary responsibility will be to identify potential clients, initiate meaningful conversations, and schedule appointments for our sales or business development team. This role requires excellent communication skills, social media proficiency, and a knack for identifying potential leads.

• Social Media Lead Generation
• Engage and Build Relationships
• Qualify Leads
• Appointment Scheduling
• Maintain CRM Records
• Reporting and Metrics

• Intermediate or equivalent (Bachelor's degree is a plus).
• Proven experience in social media lead generation or appointment setting preferred.
• Excellent written and verbal communication skills.
• Proficiency in using social media platforms for professional networking.
• Familiarity with CRM software and scheduling tools.
• Strong organizational and time management skills.
• Self-motivated, goal-oriented, and able to work independently.
• Ability to adapt to changing priorities and meet deadlines.
• Positive attitude and a strong work ethic.

• Location : Gulshan-e-iqbal Block 6, R58 1st Floor, Near Monacco Club.
• Salary + Commission + Incentives

Job title: Email & Chat Support Champion

Overview

The Email & Chat Support Champion within the Operations department will assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via email and/or chat. We are looking for people who have experience in dealing with international customers but above that we care more about personality, passion, and work ethic. A sense of humor helps a lot too!

Responsibilities

• Assist customers with their items purchased through ecommerce website
• Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
• Maintain swift responses to customers through email and/or chat
• Maintain level of service through dealing with customers in a friendly, efficient, and attentive manner
• Document each customer query as well as the resulting solution
• Provide alternatives to products/items, which are not available on the ecommerce website
• Follow standard processes and procedures when it comes to providing resolutions
• Stay up to date with the latest updates on system information and process changes
• Able to deal with objections and handle customer push backs

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humour, and know when it's appropriate to use it!

You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

• Critical Thinking
• Time Management
• Specialist Focus
• Priority Setting
• Problem Solving
• Professional Composure

We want people doing their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:

Salary Range: PKR 60,000 - 70,000 per month

Job Type: Full-Time

Description:

We are seeking a skilled and motivated Chat Support Representative to join our team in DHA Phase 6, Lahore. The ideal candidate will possess excellent English communication skills and a strong ability to engage with customers effectively through chat.

Responsibilities:

Provide high-quality support to customers via live chat.

Address and resolve customer inquiries, issues, and complaints promptly and professionally.

Maintain accurate records of customer interactions and transactions.

Collaborate with other team members to ensure customer satisfaction and meet company goals.

Requirements:

Exceptional fluency in English, both written and spoken.

Proven experience in a customer support role, preferably in chat support.

Strong problem-solving skills and the ability to think on your feet.

Excellent typing speed and accuracy.

Ability to work independently and as part of a team.

Competitive salary package.

Opportunity for professional growth and development.

Supportive and dynamic work environment.

The candidate must have good English language proficiency.

The candidate with experience will prioritize.

INSTACOM was established in 2014 and we are the largest Internet & Data Service Provider in Pakistan. In Punjab, we are serving thousands of customers. We offer services to the corporate and consumer sectors.

Job Description:

We are looking for a Help-Desk Engineer to join our talented company. If you are passionate about technology and constantly seeking to learn and improve your skill set, then you are the type of person we are looking for. (NO REMOTE WORK)

Requirements:

1. Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
2. Minimum 1-2 years experience.
3. Excellent customer service, troubleshooting technical problems & ensuring customer satisfaction.
4. Strong technical knowledge and excellent communication skills.
5. Resolving customer issues related to internet connectivity and services.

Job Overview:
Email/Chat Support Specialist will be responsible to act as a liaison between the largest U.S. based retail giant and its customers through live chat or email. The Specialist will be obliged to maintain the company’s worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.

Job Description:

1. Prompt chat and email response to customers
2. Document each customer’s question or problem as well as the resulting answer or solution
3. Develop customer service solutions
4. Maintain service level

Job Specification:

1. Intermediate or above
2. Age limit: 18-40
3. Excellent communication (verbal & written)
4. Proficiency with MS Office particularly MS Excel
5. Flexibility
6. Customer-centric attitude
7. Problem-solving
8. Adaptability

Perks & Benefits:

1. Medical Insurance
2. Permanent Employment Status
3. Provident Fund
4. Internal Job Opportunities
5. Annual Leaves
6. Leaves Encashment
7. Referral Bonus

Ibex Dynamics Pvt (Ltd)

Hiring CSR (Inbound chat support E-Commerce)

Available for experienced and newly graduated and intermediate youth.

Flexible hours available.

Morning and Evening timings are available:

1. Morning Timing: 11 AM TO 7 PM
2. Evening Timing: 3 PM TO 11 PM

60 Minutes Break Time

1. Candidate must have completed matric & intermediate.
2. Graduated & Masters candidates with good experience will also be preferred.
3. Candidates with 1 year experience in customer care services will be highly recommended.
4. Candidate must know how to handle clients on call or through text messages.
5. Candidate must have good teamwork ability to manage different tasks assigned by team leader or team head.
6. Candidate must be proficient in linguistic skills, with English as the preferred language.
7. Candidate must maintain a good attitude with co-workers.
8. Candidate must have skills in MS Office, Excel, etc.
9. Candidate must possess a good sense of humor to understand the market dynamics.

Accommodation, Communication, Gratuity, Incentive Bonus, Leaves, Provident Fund, Sports and Entertainment, Transport