336 Customer Satisfaction jobs in Pakistan

We are seeking a detail-oriented and proactive Customer Experience Officer to join our team. The role focuses on managing customer feedback initiatives, especially Net Promoter Score (NPS) surveys. Responsibilities include gathering, analyzing, and reporting customer insights to enhance service quality and customer satisfaction.

• Conduct Customer Surveys: Execute and manage NPS surveys and other feedback tools across various customer touchpoints (digital, call center, branch, etc.).
• Data Collection & Analysis: Collect and monitor customer data, ensuring accuracy and response rates.
• Reporting: Prepare and present reports on NPS trends, customer sentiments, and areas for improvement.
• Customer Feedback Loop: Collaborate with internal teams to acknowledge and act on customer feedback.
• Insights to Action: Work with CX and operational teams to propose solutions based on feedback data.
• Quality Monitoring: Support mystery shopping or service audits as needed.
• Tool Management: Assist in managing survey tools and platforms.
• Documentation: Keep detailed records of survey instruments, responses, and actions taken.
• Compliance & Confidentiality: Handle customer data ethically and in compliance with standards.

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 1–2 years of relevant experience in customer service, experience, or research.
• Understanding of NPS methodology and customer satisfaction metrics.
• Proficiency in MS Excel and basic data visualization tools.
• Good communication and interpersonal skills.
• Ability to interpret data and generate insights.
• Organized, self-driven, and customer-focused mindset.

• Head Office

Mobilink Microfinance Bank Ltd. serves over 48 million registered users, including 20+ million monthly active customers in Pakistan. Combining microfinance with digital banking, it operates over 114 branches and 270,000 agents, offering services like savings, loans, remittances, mobile wallets, insurance, and payments, promoting financial inclusion. MMBL values innovation, teamwork, and a customer-centric approach.

This role offers an opportunity to make a meaningful impact by driving transformative change. Join us to empower millions and succeed in the digital age.

SadaPay is transforming financial services in Pakistan with a digital-first experience that makes managing money simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical shift. With SadaPay, all you need is a CNIC, a phone number, and a smartphone to get started; no paperwork, no long waits. Our 2 million users have left behind their worst banking frustrations, no hidden fees, free local transfers, and a payment experience that’s actually enjoyable. Pair that with friendly customer service and a vibrant debit card, and suddenly, finance doesn’t just work, it feels fun!

Why is this role important?

As a Customer Experience Associate, you'll be the face of SadaPay and the first point of contact for our users. Your role is critical in ensuring that our users have a positive and seamless experience with our platform. We're looking for someone who shares our values and is committed to providing an outstanding experience to our users!

As a Sadanaut you will:

• Respond to customer inquiries via email, live chat, and social media in a friendly, fun and honest manner.
• Investigate and resolve issues such as failed transfers, declined payments, and lost or stolen cards quickly and effectively.
• Collaborate with other departments, such as Financial Crime and Risk, to identify and monitor any suspicious activity.

Note: This is an entry-level position with a salary range of PKR 60,000–75,000, depending on shift timings. This role also requires working on weekends twice a month, with equivalent weekdays off to maintain a balanced schedule.

What it takes to become a Sadanaut:

• Excellent verbal and written communication skills with an emphasis on attention to detail.
• A calm personality so that you’re able to deal with a lot of issues and queries over chats each day.
• A positive and patient attitude, with a genuine desire to help customers (even the really unhappy ones) and have them leave each interaction feeling great.
• Strong problem-solving skills and a knack for investigation.
• A passion for quality and a focus on providing exceptional customer service.

Perks of being at SadaPay:

• USD-Denominated Salary : At SadaPay, all salaries are pegged to USD to help protect team members from inflation. If the dollar depreciates against the PKR, you'll always receive a minimum payment equal to your PKR salary.
• Remote-First Work Culture : We’re a remote-first company, allowing our team to work from the office, from home, or anywhere they choose. Teams may coordinate internally to determine if occasional office presence is needed.
• Flexible Leave Policy : We offer a flexible leave policy to support a sustainable work-life balance. We trust our colleagues to manage their work and leave responsibly.
• Comprehensive Insurance Coverage : Every Sadanaut, regardless of grade, receives Life and Medical Insurance (covering both outpatient and inpatient care), including immediate family and parents.
• Provident Fund Contributions : Provident fund contributions are provided to all team members to support their financial growth.
• Technology and Resources : Each colleague receives a laptop and additional resources (relevant to their role) to ensure they can work efficiently and comfortably.

Equal Opportunity Provider:

At SadaPay, we are committed to fostering an inclusive environment where everyone feels welcome and valued. We strive to make every Sadanaut feel comfortable and respected in the workplace. Discrimination of any kind has no place here; instead, we promote a culture of respect and mutual support among colleagues. Our recruitment process is built on fairness and equality for all, irrespective of race, age, gender, color, religion, social status, disability, or ethnicity.

SadaPay is registered as Sadapay Private Limited with the Securities and Exchange Commission of Pakistan (No. 0136598), is regulated by the State Bank of Pakistan, and is a wholly-owned subsidiary of SadaPay Technologies Ltd., registered in the Dubai International Financial Center under commercial fintech license #3263.SadaPay Mastercard debit cards issued pursuant to a license by Mastercard Asia/Pacific Pte. Ltd.

FinTech Hive, Gate Avenue, Zone D, Level 1, Dubai Int’l Financial Centre, PO Box 507211, Dubai, UAE

86-90 Paul Street London, EC2A 4NE,
United Kingdom

SadaPay is transforming financial services in Pakistan with a digital-first experience that makes managing money simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical shift. With SadaPay, all you need is a CNIC, a phone number, and a smartphone to get started; no paperwork, no long waits. Our 2 million users have left behind their worst banking frustrations, no hidden fees, free local transfers, and a payment experience that’s actually enjoyable. Pair that with friendly customer service and a vibrant debit card, and suddenly, finance doesn’t just work, it feels fun!

Why is this role important?

As a Customer Experience Associate, you'll be the face of SadaPay and the first point of contact for our users. Your role is critical in ensuring that our users have a positive and seamless experience with our platform. We're looking for someone who shares our values and is committed to providing an outstanding experience to our users!

As a Sadanaut you will:

• Respond to customer inquiries via email, live chat, and social media in a friendly, fun and honest manner.
• Investigate and resolve issues such as failed transfers, declined payments, and lost or stolen cards quickly and effectively.
• Collaborate with other departments, such as Financial Crime and Risk, to identify and monitor any suspicious activity.

Note: This is an entry-level position with a salary range of PKR 60,000–75,000, depending on shift timings. This role also requires working on weekends twice a month, with equivalent weekdays off to maintain a balanced schedule.

What it takes to become a Sadanaut:

• Excellent verbal and written communication skills with an emphasis on attention to detail.
• A calm personality so that you’re able to deal with a lot of issues and queries over chats each day.
• A positive and patient attitude, with a genuine desire to help customers (even the really unhappy ones) and have them leave each interaction feeling great.
• Strong problem-solving skills and a knack for investigation.
• A passion for quality and a focus on providing exceptional customer service.

Perks of being at SadaPay:

• USD-Denominated Salary : At SadaPay, all salaries are pegged to USD to help protect team members from inflation. If the dollar depreciates against the PKR, you'll always receive a minimum payment equal to your PKR salary.
• Remote-First Work Culture : We’re a remote-first company, allowing our team to work from the office, from home, or anywhere they choose. Teams may coordinate internally to determine if occasional office presence is needed.
• Flexible Leave Policy : We offer a flexible leave policy to support a sustainable work-life balance. We trust our colleagues to manage their work and leave responsibly.
• Comprehensive Insurance Coverage : Every Sadanaut, regardless of grade, receives Life and Medical Insurance (covering both outpatient and inpatient care), including immediate family and parents.
• Provident Fund Contributions : Provident fund contributions are provided to all team members to support their financial growth.
• Technology and Resources : Each colleague receives a laptop and additional resources (relevant to their role) to ensure they can work efficiently and comfortably.

Equal Opportunity Provider:

At SadaPay, we are committed to fostering an inclusive environment where everyone feels welcome and valued. We strive to make every Sadanaut feel comfortable and respected in the workplace. Discrimination of any kind has no place here; instead, we promote a culture of respect and mutual support among colleagues. Our recruitment process is built on fairness and equality for all, irrespective of race, age, gender, color, religion, social status, disability, or ethnicity.

SadaPay is registered as Sadapay Private Limited with the Securities and Exchange Commission of Pakistan (No. 0136598), is regulated by the State Bank of Pakistan, and is a wholly-owned subsidiary of SadaPay Technologies Ltd., registered in the Dubai International Financial Center under commercial fintech license #3263.SadaPay Mastercard debit cards issued pursuant to a license by Mastercard Asia/Pacific Pte. Ltd.

FinTech Hive, Gate Avenue, Zone D, Level 1, Dubai Int’l Financial Centre, PO Box 507211, Dubai, UAE

86-90 Paul Street London, EC2A 4NE,
United Kingdom

- Measure CX at all customer touch points of the company, including stores, the company's website, social media, and e-commerce.
- Analyze the data gathered (feedback, complaints, etc.) and identify opportunities to further increase CX at all touch points.
- Present findings to respective departments and management on a weekly/monthly basis.
- Inspire and influence the department heads and managers to take initiative to enhance CX.
- Lead the CX team (Calls and Emails) to ensure all customers are catered with exceptional CX.

Requirements:

- Minimum Bachelor's in a Business or related field.
- 5 to 6 years of experience in customer experience; 2 to 3 years of experience in a managerial role is a must (Call Center preferred).
- Good analytical skills: able to understand numbers and trends.
- Strong leadership, interpersonal, and communication skills.
- An ideal candidate should be result-focused and a good team player.

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Overlook the performance analysis, optimization, and process improvement suggestions for customer experience.

  
  

• Use project management tools to track progress, escalate issues, and report on key performance indicators (KPIs) to the country leadership.

  
  

• Help identify areas for operational improvement, applying best practices to enhance customer experiences and streamline internal processes.

  
  

• Own the implementation of service functions to address customer pain points across the pre, live, and post-delivery stages, ensuring a stellar experience.

  
  

• Collaborate closely with cross-functional teams to drive customer touchpoint feedback analysis, organizing and recommending process improvements to enhance customer experience.

  
  

• Manage internal stakeholders to set expectations and influence decisions

  
  

• Work with the Shared Service Centre to implement regional and global best practices for customer experience management.

  
  

• Work with product rollout teams to ensure seamless rollouts of new vendor products

  
  

• Monitor and identify potential forces that impact customer satisfaction, actively working to leverage positive factors and mitigate negative ones.

  
  

• 4+ years of experience in analytical roles, particularly in customer experience, support and operations management.

  
  

• Hands-on experience delivering projects

  
  

• Ability to analyse data and use insights to drive decision-making and process improvement

  
  

• Proficiency in Excel and Google Workspace

  
  

SadaPay is transforming financial services in Pakistan with a digital-first experience that makes managing money simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical shift. With SadaPay, all you need is a CNIC, a phone number, and a smartphone to get started; no paperwork, no long waits. Our 2 million users have left behind their worst banking frustrations, no hidden fees, free local transfers, and a payment experience that’s actually enjoyable. Pair that with friendly customer service and a vibrant debit card, and suddenly, finance doesn’t just work, it feels fun!

Why is this role important?

As a Customer Experience Associate, you'll be the face of SadaPay and the first point of contact for our users. Your role is critical in ensuring that our users have a positive and seamless experience with our platform. We're looking for someone who shares our values and is committed to providing an outstanding experience to our users!

As a Sadanaut you will:

• Respond to customer inquiries via email, live chat, and social media in a friendly, fun and honest manner.
• Investigate and resolve issues such as failed transfers, declined payments, and lost or stolen cards quickly and effectively.
• Collaborate with other departments, such as Financial Crime and Risk, to identify and monitor any suspicious activity.

Note: This is an entry-level position with a salary range of PKR 60,000–75,000, depending on shift timings. This role also requires working on weekends twice a month, with equivalent weekdays off to maintain a balanced schedule.

What it takes to become a Sadanaut:

• Excellent verbal and written communication skills with an emphasis on attention to detail.
• A calm personality so that you’re able to deal with a lot of issues and queries over chats each day.
• A positive and patient attitude, with a genuine desire to help customers (even the really unhappy ones) and have them leave each interaction feeling great.
• Strong problem-solving skills and a knack for investigation.
• A passion for quality and a focus on providing exceptional customer service.

Perks of being at SadaPay:

• USD-Denominated Salary : At SadaPay, all salaries are pegged to USD to help protect team members from inflation. If the dollar depreciates against the PKR, you'll always receive a minimum payment equal to your PKR salary.
• Remote-First Work Culture : We’re a remote-first company, allowing our team to work from the office, from home, or anywhere they choose. Teams may coordinate internally to determine if occasional office presence is needed.
• Flexible Leave Policy : We offer a flexible leave policy to support a sustainable work-life balance. We trust our colleagues to manage their work and leave responsibly.
• Comprehensive Insurance Coverage : Every Sadanaut, regardless of grade, receives Life and Medical Insurance (covering both outpatient and inpatient care), including immediate family and parents.
• Provident Fund Contributions : Provident fund contributions are provided to all team members to support their financial growth.
• Technology and Resources : Each colleague receives a laptop and additional resources (relevant to their role) to ensure they can work efficiently and comfortably.

Equal Opportunity Provider:

At SadaPay, we are committed to fostering an inclusive environment where everyone feels welcome and valued. We strive to make every Sadanaut feel comfortable and respected in the workplace. Discrimination of any kind has no place here; instead, we promote a culture of respect and mutual support among colleagues. Our recruitment process is built on fairness and equality for all, irrespective of race, age, gender, color, religion, social status, disability, or ethnicity.

SadaPay is registered as Sadapay Private Limited with the Securities and Exchange Commission of Pakistan (No. 0136598), is regulated by the State Bank of Pakistan, and is a wholly-owned subsidiary of SadaPay Technologies Ltd., registered in the Dubai International Financial Center under commercial fintech license #3263.SadaPay Mastercard debit cards issued pursuant to a license by Mastercard Asia/Pacific Pte. Ltd.

FinTech Hive, Gate Avenue, Zone D, Level 1, Dubai Int’l Financial Centre, PO Box 507211, Dubai, UAE

86-90 Paul Street London, EC2A 4NE,
United Kingdom

Customer Experience Consultant page is loadedCustomer Experience Consultant Apply locations PK - Karachi time type Full time posted on Posted 30+ Days Ago job requisition id R105899

Job Description Summary :

Join our team as a Customer Experience Consultant and be at the forefront of delivering exceptional service to our customers. Your role involves executing all operational tasks efficiently to ensure our customers' success. You'll proactively identify and resolve issues, working closely with various teams to provide seamless support. As the first point of contact for customers, you'll play a pivotal role in enhancing their experience with us.

Job Responsibilities:

• Deliver a superior Customer experience to our customers
• Execute all operations tasks on time and on plan to support our Customers success
• Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.
• Closely collaborate with other teams within and across CSO/DOC
• Act as the first point of contact for customers
• Actively build strong relationships with customers
• Manage the shipment/ file from booking to invoicing in accordance with agreed processes and IOP/SOP
• Prepare all required documentation timely and accurately
• Proactive communication with customer/suppliers in case of exceptions
• Resolve operational issues / escalations quickly and effectively
• Be the primary point of contact for customers and act as an advocate for the customer internally
• Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
• Identify and execute upselling opportunities
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
• Execute all operational finance process in accordance with customer and company guidelines
• Update all systems and milestone timely and accurately

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Salary: Up to PKR 55,000

Working Hours: 9

Key Responsibilities:

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate timely back to customers, track and resolve any issues regarding the service
• Contribute to customer development role
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:

• O Levels/Matric or above
• Age limit: 18-45
• Excellent command over English, with good American or Neutral accent
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Emotional Intelligence and Critical Thinking
• Self-motivated, assertive and responsive

• Maintaining a positive, empathetic and professional attitude toward customers at all times and provide exceptional Customer Experience
• Responding promptly to customer inquiries, complaints and queries
• Communicating with customers through various channels including Calls, Chats, Emails e.t.c.
• Acknowledging and resolving customer complaints and make necessary correspondence
• Logging the details in relevant CRM software and providing timely updates
• Upselling and conversion passive prospects into long term customers
• Warm and Cold calling to make sales as per provided targets

Requirements:

• Previous call center experience (if applicable) is good to have
• Must be comfortable working in shifts
• Good verbal and spoken skills wrt to English language