Explore numerous customer service job opportunities. These roles focus on helping customers, resolving issues, and providing support. Customer service positions are available across various industries, offering diverse experiences and career paths. These jobs require excellent communication and problem-solving skills.256 Customer Services jobs in Pakistan
Customer Services Lead
Posted 14 days ago
Job Viewed
Job Description
Graduation, preferably business and / or supply chain
We are looking for Customer Services Lead for our chemical industry client based in Karachi.
Requirements:
Graduation, preferably business and / or supply chain.
4 to 5 years of relevant experience.
Experience in customer service, supply chain, sales, controlling and in managing a team of about 8 CSOs for at least a year preferred.
Provide on-the-job coaching to team members in matters related to OTC process efficiency and foster customer focus culture under guidance from Customer Care Lead and Business Units.
Manage the employee development process in setting target agreement, performance review and career development plan.
Involve in the recruitment and talent management of CSOs to retain and develop staff with potential.
Review job level, resource utilization and planning jointly with BU Supply Chain Manager / disciplinary manager.
Develop individual training plan for the team based on current and future development requirement.
Provide order management-related expertise and information to business, functional counterparts and customer services community for continuous process improvement, system harmonization and solution coordinator for process problem solving.
Interact with business management and sales to gain knowledge of business development and customer need. Coordinate customer visits for CSOs in alignment with business regularly.
Order management performance monitoring using dedicated KPIs and reporting.
Ensure CSO team effectiveness by fostering cross-BU knowledge sharing and creating a reliable back-up system.
Offer guidance to CSO team in capturing customer expectation / requirement in NCM (Non-Compliance) process.
Analyze the root causes, propose corrective measures and ensure on-time closure of the end-to-end process in coordination with BUs and Functions for non-product quality complaints.
Demonstrate Customer Focus.
Develop Self and Others Collaborate for Achievement Act with Entrepreneurial Drive Communicate Effectively
Knowledge in SAP and OTC / business processes preferred.
Good understanding of the products/services of relevant business segments.
Service excellence competencies
Customer Services Specialist
Posted 14 days ago
Job Viewed
Job Description
ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
Qualifications- O Levels/Matric or above
- Excellent English Written and Verbal Communication
- American or neutral accent
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Must be at least 18 Years old and hold valid CNIC.
You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
What Makes You A Good Fit For This Job?This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job!
What We Seek in You:- Collaborative mindset
- Customer service focus
- Hands-on problem solving ability
- The ability to communicate technical information in a simple manner
Here @ ibex. we will help build you!
- Unlimited exposure
- A chance to polish your skills
- A great learning environment
- Ample experience to build a future path for yourself
- An opportunity to operate with a highly trained and diversified network of people
If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
Perks of being an ibexian:- Medical Insurance & OPD
- Provident Fund with investment options
- Leave Encashment
- Annual leaves
- On job training
- Two days off in a week
- Ergonomic furniture and infrastructure
- Referral Rewards
- Annual Increment
- Conveyance facility
- Loan facility
- Employee Appreciation programs
The salary for this position will be up to Rs. 100,000/month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
Responsibilities- Deliver exceptional customer experience as measured by performance objectives and in accordance with the core values of our client
- Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
- Providing alternatives to products/items, which are not available on the ecommerce website
- Follow standard processes and procedures when it comes to providing the resolution
- Staying up to date with latest updates on system information, process changes and future updates
Customer Services Specialist
Posted 14 days ago
Job Viewed
Job Description
As a customer service specialist, you’ll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations, and resolve complaints or technical concerns.
Responsibilities- Must be happy and confident in addressing customer concerns
- Inspire confidence in our customers
- Manage incoming customer requests and resolve in a timely manner
- Appropriately identify and manage internal resources to drive resolution
- Always have customer satisfaction on top of mind
- Communicate to Management ways to improve the partner experience
Skills & Requirements
- Prior work experience in a customer service role
- Ability to influence outcomes in various situations
- Can have difficult conversations and drive customer resolution
- Ability to work cross-functionally and manage multiple tasks
- Skills in building excellent relationships
- Excellent verbal and written communication skills
Location: Information Technology and Services - Rawalpindi, Pakistan
#J-18808-LjbffrCustomer Services Specialist
Posted 14 days ago
Job Viewed
Job Description
Join us to apply for the Customer Services Specialist role at ibex Pakistan .
We are seeking exceptional individuals who can transform the customer experience (CX) with their wit and customer-centric approach. In this role, you will provide satisfactory solutions to a diverse range of customer queries through written communication and maintain a positive attitude. The ideal candidate is a keyboard wizard with quick problem-solving skills to deliver outstanding customer service.
Qualifications- O Levels/Matriculation or above
- Excellent written and verbal English communication skills
- Must have at least 40 WPM typing speed
- Proficiency with MS Office, especially MS Excel and MS Word
- Medical insurance & OPD
- Provident fund with investment options
- Leave encashment
- Annual leaves
- On-the-job training
- Two days off per week
- Ergonomic furniture and infrastructure
- Referral rewards
- Annual increment
- Conveyance and loan facilities
- Employee appreciation programs
The salary for this position is up to Rs. 90,000/month. We value great work and reward deserving employees, regardless of past experience or credentials. What matters most is your contribution and the value you add to our team.
Responsibilities- Assist customers with their purchases made through our e-commerce website
- Deliver exceptional customer service aligned with performance objectives and core values
- Respond promptly to customer inquiries via email and chat
- Handle customer interactions in a friendly, efficient, and attentive manner
- Document each customer query and its resolution
- Provide alternatives for products/items not available on the website
- Follow standard processes and procedures for resolutions
- Stay updated with system information and process changes
- Manage objections and customer pushbacks effectively
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Outsourcing and Offshoring Consulting
Referrals can double your chances of interview success at ibex Pakistan.
Get notified about new Customer Service Specialist jobs in Karāchi, Sindh, Pakistan .
#J-18808-LjbffrCustomer Services Specialist
Posted 14 days ago
Job Viewed
Job Description
Customer Services Specialist
role at
ibex Pakistan . We are seeking exceptional individuals who can transform the customer experience (CX) with their wit and customer-centric approach. In this role, you will provide satisfactory solutions to a diverse range of customer queries through written communication and maintain a positive attitude. The ideal candidate is a keyboard wizard with quick problem-solving skills to deliver outstanding customer service. Qualifications
O Levels/Matriculation or above Excellent written and verbal English communication skills Must have at least 40 WPM typing speed Proficiency with MS Office, especially MS Excel and MS Word Perks of Being an Ibexian
Medical insurance & OPD Provident fund with investment options Leave encashment Annual leaves On-the-job training Two days off per week Ergonomic furniture and infrastructure Referral rewards Annual increment Conveyance and loan facilities Employee appreciation programs The salary for this position is up to Rs. 90,000/month. We value great work and reward deserving employees, regardless of past experience or credentials. What matters most is your contribution and the value you add to our team. Responsibilities
Assist customers with their purchases made through our e-commerce website Deliver exceptional customer service aligned with performance objectives and core values Respond promptly to customer inquiries via email and chat Handle customer interactions in a friendly, efficient, and attentive manner Document each customer query and its resolution Provide alternatives for products/items not available on the website Follow standard processes and procedures for resolutions Stay updated with system information and process changes Manage objections and customer pushbacks effectively Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industry: Outsourcing and Offshoring Consulting Referrals can double your chances of interview success at ibex Pakistan. Get notified about new Customer Service Specialist jobs in
Karāchi, Sindh, Pakistan .
#J-18808-Ljbffr
Customer Services Lead
Posted 26 days ago
Job Viewed
Job Description
Requirements: Graduation, preferably business and / or supply chain. 4 to 5 years of relevant experience. Experience in customer service, supply chain, sales, controlling and in managing a team of about 8 CSOs for at least a year preferred. Provide on-the-job coaching to team members in matters related to OTC process efficiency and foster customer focus culture under guidance from Customer Care Lead and Business Units. Manage the employee development process in setting target agreement, performance review and career development plan. Involve in the recruitment and talent management of CSOs to retain and develop staff with potential. Review job level, resource utilization and planning jointly with BU Supply Chain Manager / disciplinary manager. Develop individual training plan for the team based on current and future development requirement. Provide order management-related expertise and information to business, functional counterparts and customer services community for continuous process improvement, system harmonization and solution coordinator for process problem solving. Interact with business management and sales to gain knowledge of business development and customer need. Coordinate customer visits for CSOs in alignment with business regularly. Order management performance monitoring using dedicated KPIs and reporting. Ensure CSO team effectiveness by fostering cross-BU knowledge sharing and creating a reliable back-up system. Offer guidance to CSO team in capturing customer expectation / requirement in NCM (Non-Compliance) process. Analyze the root causes, propose corrective measures and ensure on-time closure of the end-to-end process in coordination with BUs and Functions for non-product quality complaints. Demonstrate Customer Focus. Develop Self and Others Collaborate for Achievement Act with Entrepreneurial Drive Communicate Effectively
Job Specification
Knowledge in SAP and OTC / business processes preferred. Good understanding of the products/services of relevant business segments. Service excellence competencies
#J-18808-Ljbffr
Customer Services Specialist
Posted 26 days ago
Job Viewed
Job Description
ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too. Qualifications
O Levels/Matric or above Excellent English Written and Verbal Communication American or neutral accent Proficiency with MS Office (Particularly MS Excel and MS Word) Must be at least 18 Years old and hold valid CNIC. Why Start Your Career At ibex?
You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family. What Makes You A Good Fit For This Job?
This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! What We Seek in You:
Collaborative mindset Customer service focus Hands-on problem solving ability The ability to communicate technical information in a simple manner Learning and Takeaways:
Here @ ibex. we will help build you! Unlimited exposure A chance to polish your skills A great learning environment Ample experience to build a future path for yourself An opportunity to operate with a highly trained and diversified network of people If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for! Perks of being an ibexian:
Medical Insurance & OPD Provident Fund with investment options Leave Encashment Annual leaves On job training Two days off in a week Ergonomic furniture and infrastructure Referral Rewards Annual Increment Conveyance facility Loan facility Employee Appreciation programs The salary for this position will be up to Rs. 100,000/month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team. Responsibilities
Deliver exceptional customer experience as measured by performance objectives and in accordance with the core values of our client Convey interest in each customer through their words with courtesy, attention, a friendly and caring image Providing alternatives to products/items, which are not available on the ecommerce website Follow standard processes and procedures when it comes to providing the resolution Staying up to date with latest updates on system information, process changes and future updates
#J-18808-Ljbffr
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Customer Services Specialist
Posted 26 days ago
Job Viewed
Job Description
Must be happy and confident in addressing customer concerns Inspire confidence in our customers Manage incoming customer requests and resolve in a timely manner Appropriately identify and manage internal resources to drive resolution Always have customer satisfaction on top of mind Communicate to Management ways to improve the partner experience Job Specification
Skills & Requirements Prior work experience in a customer service role Ability to influence outcomes in various situations Can have difficult conversations and drive customer resolution Ability to work cross-functionally and manage multiple tasks Skills in building excellent relationships Excellent verbal and written communication skills Location:
Information Technology and Services - Rawalpindi, Pakistan
#J-18808-Ljbffr
Customer Services Consultant (L1)
Posted today
Job Viewed
Job Description
Join to apply for the Customer Services Consultant (L1) role at Contour Software
Join to apply for the Customer Services Consultant (L1) role at Contour Software
About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.
Division Profile : Position
We are seeking Customer Services Consultant (L1), with exceptional communication skills - both verbal and written - to fulfill Level-1 support duties, from the Contour-Lahore office, as part of the North America region Customer Support team serving DIS clients. The hired individuals shall be mainly responsible to manage inbound calls and create tickets in the ticketing system and follow a well-defined step-by-step process.
Job Responsibilities
Reporting to the Customer Services Consultant in Lahore, the core responsibilities of this position are:
- Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management.
- Create tickets in our ticketing system following process.
- Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
- Monitor incidents, prioritize and respond as appropriate.
- Trouble shoot tickets for level 1 support.
- Customer facing via email and phone with an ability to identify and able to walkthrough trouble shooting steps.
- Constantly gather product knowledge to enhance support experience and share with team.
- Ensure ongoing customer satisfaction through timely response and resolution.
- Complete training sessions, videos, knowledge base, to stay up to date on the latest technologies and methods.
- Promote and maintain a high quality, professional, service-oriented company image with customers and internal staff.
- Bachelor's degree or diploma in IT or a related field.
- Excellent verbal and written English communication skills.
- Experience of managing inbound calls (North American region).
- Strong technical investigation and follow-up skills.
- Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).
- Service Minded. You deliver customer and partner support like you expect to receive it, with excellence.
- Trained with using support management tools like Service Cloud, Service Now, TeamSupport, Infor, Jira is a plus.
Monday to Friday: 5 am – 5pm Pacific Standard Time (Individual shifts will vary in this window)
Exciting Benefits We Offer
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan (Tenured Employees Only)
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Contour Software by 2x
Get notified about new Customer Service Consultant jobs in Lahore, Punjab, Pakistan .
Customer Service Executive (Night Timings)Lahore, Punjab, Pakistan PKR50,000.00-PKR70,000.00 1 month ago
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#J-18808-LjbffrCustomer Services Specialist @ iBex
Posted 1 day ago
Job Viewed
Job Description
We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.
Qualifications- O Levels/Matriculation or above
- Excellent Written and Verbal English communication
- Must have at least 40 WPM
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Medical Insurance & OPD
- Provident Fund with investment options
- Leave Encashment
- Annual leaves
- On job training
- Two days off in a week
- Ergonomic furniture and infrastructure
- Referral Rewards
- Annual Increment
- Conveyance facility
- Loan facility
- Employee Appreciation programs
The salary for this position will be up to Rs. 90,000/ month. It’s worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you’ll do with us, and the value you’ll add to our team.
Responsibilities- Assist customers with their items purchased through the e-commerce website
- Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
- Maintain swift responses to customers through email and/or chat
- Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
- Document each customer query as well as the resulting solution
- Provide alternatives to products/items, which are not available on the e-commerce website
- Follow standard processes and procedures when it comes to providing resolutions
- Stay up to date with the latest updates on system information and process changes
- Able to deal with objections and handle customer pushbacks