658 Support Specialist jobs in Pakistan

ActiveKey Solutions is looking for experienced and hard working customer support representatives for our US based clients. Positive, enthusiastic, and motivated people are welcome! However, candidates must meet the job requirements, listed in this ad.
Candidates will be required to work within a team of representatives in order to achieve daily goals.

Candidates must have the following knowledge, skills, and abilities:

• Excellent communication skills in English.
• Exceptional customer service and interpersonal skills.
• Be a team player, willing to accept and promote organization goals.
• Be able to perform well under pressure, in a fast paced environment.
• Attention to detail, and the ability to maintain confidentiality.
• Good basic mathematical skills.
• Some basic knowledge of US culture and systems.
• Basic computer proficiency (Windows operating system).
• Typing speed must be 40 words or more per minute.
• Be able to think outside the box in order to provide top quality solutions for client queries and issues.
• Be willing to work with the company for at least one year.

ActiveKey Solutions is an emerging BPO and IT solutions provider based in Lahore, Pakistan. Our aim is to become a world-class service provider. We provide innovative solutions to our clients, in order to help them maximize their profits, and to leverage their time and efficiency. We promote employee support and a team oriented environment, as our employees are a valuable asset to the expansion and growth of our company.

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 55,000

Working Hours: 9

Job Shift: Rotational

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
• Collaborate and build relationships with customers to strengthen service competitiveness.
• Communicate timely back to customers, track and resolve any issues regarding the service.
• Contribute to customer development role.
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.

• O Levels/Matric or above.
• Age limit: 18-45.
• Excellent command over English, with good American or Neutral accent.
• Proficiency with MS Office particularly MS Excel.
• Flexibility & Adaptability.
• Customer-centric attitude.
• Emotional Intelligence and Critical Thinking.
• Self-motivated, assertive and responsive.

We are seeking two Customer Support Specialists.

The Customer Support Specialists ensures that all customer needs are promptly addressed by responding to customers’ requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality.
Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player and be motivated to achieve a rewarding career within the organization.

Responsibilities:

• Accurately enter customer sales orders, quotes and returns
• Receive inbound calls and respond to calls as appropriate
• Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards
• Perform administrative duties, reports and special projects associated with Customer Support

Requirements:

• Exceptional Communication Skills and Professional Presence
• Scheduling customers, tracking job assignments and scheduled dates.
• Pre-calling customers, following up with escalated situations.
• Effective Team Player with the ability to Work Independently
• Excellent written, verbal and interpersonal communication skills.
• Strong Communication skills are required to communicate with US Customers.
• Taking inbound calls and making outbound calls.

We are a dynamic and fast-growing company committed to providing exceptional customer service. As we continue to expand, we are looking for a dedicated and experienced Customer Support Specialist to join our team. If you are passionate about helping customers and have excellent communication skills, we would love to hear from you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and professional manner.
• Provide clear and accurate information about our products and services.
• Troubleshoot customer issues, resolve complaints, and ensure customer satisfaction.
• Maintain detailed records of customer interactions and follow up as necessary.
• Collaborate with internal teams to resolve complex customer issues.
• Assist in creating and updating customer support documentation.

Requirements:

• Minimum of 2 years of experience in customer support or a related field.
• Strong verbal and written communication skills in English.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with customer support software or CRM systems is a plus.
• A positive, friendly, and patient attitude when dealing with customers.

Preferred Qualifications:

• Experience in a tech or SaaS environment is a plus.
• Ability to handle high-pressure situations effectively.

Benefits:

• Competitive salary and performance-based incentives.
• Flexible working hours.
• Opportunity for career growth and development.
• Health and wellness benefits.
• (Additional perks, e.g., remote work options, team-building events, etc.)

How to Apply: If you're a problem-solver who enjoys helping others, we'd love to hear from you. Please submit your resume and a cover letter highlighting your relevant experience and why you're a great fit for the role.

Listening to Customers

Customer Care Representation

Customer Satisfaction Management

Communication Skills

Key Responsibilities:

1. Develop and maintain a structured FAQ section and support knowledge base aligned with product updates and user feedback.
2. Design and implement a streamlined customer support process, including SLAs, escalation paths, and ticket tracking.
3. Respond to customer queries across multiple channels (email, live chat, phone/VOIP, support ticketing system).
4. Provide technical assistance for core platform modules: online store, website builder, POS system, and customer app.
5. Deliver onboarding support and guide users through platform features and best practices.
6. Maintain professionalism, empathy, and solution-oriented communication in all customer interactions.
7. Categorize and triage support requests to ensure timely resolution based on urgency and complexity.
8. Collaborate with technical teams to resolve escalated issues and report bugs or feature requests.
9. Ensure high availability and quality standards for call-based support.
10. Analyze support trends to recommend documentation improvements and enhance customer satisfaction.
11. Guide customers in setting up and customizing their business websites, including DNS and design-related queries.

Requirements:

• 2+ years of experience in customer support, preferably in a SaaS or tech environment.
• Familiarity with the retail industry or commerce platforms is a strong plus.
• Experience with VOIP systems such as RingCentral, Aircall, or similar.
• Strong written and verbal communication skills in English.
• Knowledge of ticketing tools (e.g., Zendesk, Freshdesk, or similar).
• Comfortable working in a fast-paced, remote-first environment.
• Ability to document support processes and contribute to knowledge base content.

Required Skills:

• Understanding of web hosting, domain management, and basic website setup.
• Basic knowledge of POS systems and retail workflows.
• Familiarity with CRM or support automation tools.
• Ability to work flexible hours to accommodate U.S.-based clients.

Qualifications: BSCS

Experience: 2+ years in customer support, preferably in a SaaS or tech environment.

No. of vacancies: 1

Salary: Market competitive + Bonus and other benefits

Location: Johar Town, Lahore

1. Maintaining sales activities and regularly creating and updating listings on Amazon, eBay, Shopify, etc., including descriptions and images.
2. Managing and creating the visual aspects of the website, including design and layout, HTML & CSS tasks, and ensuring the website works well on a variety of devices.
3. Resolving customer issues swiftly.
4. Familiarizing oneself with the business and developing a strong knowledge of the products on offer.
5. Printing tickets for online orders.
6. Stock control.
7. Working in partnership with the warehouse team.
8. Keeping track of returns and refunds.
9. Ensuring stock levels are up to date across online marketplaces at all times.
10. Liaising and forming relationships with courier companies.

A reputed UK-based B2B service provider firm is looking for a female Customer Service Specialist who can deal with customers effectively and generate leads. A candidate must have hands-on experience in call center. Performance-based bonuses will also be given.

Responsibilities:

1. Influence customers and generate leads.
2. Provide helpful information to customers.
3. Answer customers' questions on calls and respond to complaints.
4. Respond to customers' queries in a timely and accurate manner.
5. Identify customers' needs and help them use specific features.

Requirements:

1. Experience as a Customer Support Specialist or similar CS role.
2. Familiarity with our industry is a plus.
3. Excellent communication and problem-solving skills.
4. Motivated to work creatively in a friendly ambiance.
5. Patience and ability to remain calm in stressful situations.
6. Multitasking abilities.
7. Energetic and hard-working.

Call center

Customer Support

Cold Calling

Problem Solving

Salary: Market Competitive Salary Package 30k - 50K