272 Call Centers jobs in Pakistan

Provide first line systems support
• Document all customer inquiries
• Diagnose and attempt to resolve issues
• Coordinate and clearly communicate issues to responsible parties
• When necessary, consult with outside departments and vendors for resolutions
• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions
• Use judgement in escalating unresolved issues to management
• Maintain current working knowledge of systems supported
Assist in server and network support projects, when applicable.
• Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.

Four (4) years of directly relevant Information Technology Service Desk experience
•Be able to solve and explain technical issues to a disparate range of technical and non-technical clients

Information Technology and Services - Rawalpindi, Pakistan

ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources.

 As the primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.

ITC CORE VALUES

• Be Open: Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging Embrace differences, foster equity, champion inclusion, and empower all.

Responsibilities

• Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
• Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
• Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
• Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
• Serve as the liaison between team members, client management, and company management.
• Develop processes and documentation for help desk procedures.
• Evaluate user satisfaction and service delivery processes to identify areas of improvement.
• Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
• Prepare reports on help desk metrics and present them to management to inform business decisions.
• Perform other duties as assigned.

We'll be a great match if you also have:

• Experience leading teams of technical IT staff
• Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
• Knowledge of IT hardware and software troubleshooting 
• Knowledge of End user hardware software and operating systems
• Knowledge of industry standards surrounding help desk reporting
• Ability to analyze data and communicate metrics related to help desk
• Ability to communicate effectively in written and oral communications
• Ability to manage time and effectively delegate tickets based on priorities

• AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
• AZ-801: Configuring Windows Server Hybrid Advanced Services.
• AZ-500: Microsoft Azure Security Technologies; and,
• SC-200: Microsoft Security Operations Analyst; or
• SC-400: Microsoft Information Protection Administrator; and, also
• AZ-700: Designing and Implementing Microsoft Azure Networking Solutions

• ACP-120 Jira Administration for Cloud Certification

Required: PMP (PMI) | ITIL v4  

Proci+ | CSAM  

• Closely coordinate between Secondary Sales Corporate user & Regional Support team
• 2nd line support for Secondary Sales System Coordination point for Regional Support Team
• Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
• Ensure Backup & Maintenance activities at distributors
• Deployment, issue tracking & resolution management
• Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor
• Update all regional helpdesk for new functionality & control plans
• To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors .
• To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
• To track and monitor systems performance and to recommend improvement and enhancements for systems.
• To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.
• Deployment of SndPro at distributors.
• Software updates and new releases testing to ensure updated and bug-free software at distributors.
• Preparation of installation & user guides for new features/modules
• MIS operations and helpdesk support

Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.

We are looking for experienced and talented Male / Female Call Center Representatives / CSR and Sales Executives who have good communication skills for our night shift.

Our target market is Canada. Candidates should be hardworking, dedicated, and self-motivated. A good salary package is waiting for the right deserving candidate.

Prospective candidates must have:

1. Good English language skills
2. Preferably good typing skills
3. Ability to use computers, internet, MS Word, etc.
4. Sales experience preferred, with demonstrated success in an inside sales role
5. Preferably one year of experience working in the call center industry
6. Good communication skills
7. Strong interpersonal and customer service skills

Note: Flexible to work in Night Shift (8:00 PM - 5:00 AM), Monday to Friday only.

Basic Salary: Rs 25,000 to 60,000 in between + huge incentives + residuals on top of incentives + daily and weekly bonuses. Comfortable and safe working environment.

1. Good English language skills
2. Preferably good typing skills
3. Ability to use computers, internet, MS Word, etc.
4. Sales experience preferred, with demonstrated success in an inside sales role

Paragon Solution is a call center providing professional call center services to foreign clients and their customers worldwide, including the United Kingdom, Australia, and the USA. Established over 8 years ago, our company continues to grow and attract new clients. Due to recent expansion, we are looking for new staff to join our team!

This is a fast-paced position with high-volume call levels. You should be able to use a computer, solve problems, multitask, provide excellent customer service, and meet Key Performance Indicators.

• Friendly, safe, and supportive work environment
• Inbound Campaign (no cold calls)
• Ongoing training and coaching
• Attendance, QA, Fuel allowances, and overtime bonuses
• Rewards
• No discrimination

• Record and update customer information in the database
• Engage with clients professionally and listen actively to their concerns
• Provide support and solutions according to company policies
• Perform other duties as assigned

Type: Full-time

Salary: Rs55,000.00 - Rs75,000.00 per month

Requirements:

• Friendly and professional phone manner, basic technical and writing skills, and ability to learn industry-specific databases
• At least 1-2 years of experience in a customer-facing role
• Excellent written and verbal communication skills
• Strong time management and prioritization skills
• Quick learner with adaptability and value addition skills
• Optional: Include a cover letter and current resume. In your cover letter, explain how your skills match the role requirements

Location: Telecommunications, Rawalpindi, Pakistan

Practice Perfect Solutions and Services, Pakistan

Noah Communications BPO is looking for dynamic and motivated individuals to join our team as Call Center Agents for our Final Expense campaign.

Position: Call Center Agent (Sales)

Shift: Night (6 PM - 3 AM)

Salary: PKR 30,000 + 5000 Bonus + Comission on Sales

Requirements:

Prior experience in call centers (a plus but not mandatory)

Must be available for night shift

If you’re ready to grow with us, send your CV!

Job Types: Full-time, Contract, Fresher

Computer Skills:

Proficiency in using CRM software, Microsoft Office (Word, Excel, etc.), and email platforms.

Ability to manage data entry, update customer records, and handle online communication tools (chat, video calls).

Ability to Commute:

Flexibility in travel and reliable means of commuting.

Punctuality and time management for in-office or client visits if necessary.

Communication Skills:

Strong verbal and written communication to effectively engage with clients and colleagues.

Active listening to understand and address customer concerns or queries.

Persuasion and negotiation abilities for sales conversions.

Fluent English to interact with international clients, handle inquiries, and explain products/services.

Clear pronunciation, tone adjustment, and confident speaking for better customer engagement.

Outsourcing/Offshoring - Rawalpindi, Pakistan