85 Technical Support Specialist jobs in Karachi
Technical Support Specialist
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About Contour
Contour Software
has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started
About Contour:
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started
The Division:
Club systems group
makes software designed especially for private and semi-private clubs (like country clubs). Their tools help clubs run almost everything in one place from managing memberships and accounting to booking tee times, running events, and handling payroll.
With over 45 years in the business, they bring deep industry know-how, and their support team is made up of long-serving experts.
The Position:
We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our clubsystems group products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
Key Responsibilities:
- Customer Support & Issue Resolution: Assist clients with technical issues and inquiries via email, phone, and ticketing systems. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
- Technical Troubleshooting & Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, resolving various program errors, and operating system issues. Escalate unresolved issues to the appropriate development teams.
- Product Knowledge & Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.
- Cross-Team Collaboration: Collaborate with Development, QA, and other departments like to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.
- Documentation & Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
- Service-Related Support: Support clients with service inquiries, and other client needs to ensure smooth service delivery and customer satisfaction.
Database Management & Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.
Monitor & Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement.
- Time Management & Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
- Ownership & Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.
Skills & Qualifications:
- Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
- Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
- Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
- Database & Software Knowledge: Experience with database management, MS SQL Server, and scripting tools. Knowledge of Virtual Server environments is a plus.
- Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
- Adaptability & Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
- Team-Oriented & Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.
Educational Requirements:
Minimum Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
- Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.
Preferred Skills:
- Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.
- Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.
- Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems.
What You'll Bring:
- A strong passion for customer service and technical problem-solving.
- Excellent communication skills to explain complex technical issues clearly.
- The ability to work in a collaborative, fast-paced, and service-driven environment.
- Strong organizational and time management skills to handle multiple requests effectively.
- A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
Workshift (Job Timings):
- Shift Hours:
- 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
- Weekend After Hours Support: Must be willing to work on weekends – on call basis – 8 AM Saturday – 8 AM Monday Eastern Standard Time (5 PM Saturday – 5 PM Monday Pakistan Standard Time)
- After Hours Support: Must be willing to provide support outside standard business hours as needed Monday – Friday – on call basis - 9 PM to 8 AM Eastern Standard Time (6 AM to 5 PM Pakistan Standard Time)
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan (Tenured Employees Only)
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
Customer Service
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is thrilled to invite you to our Job Fair at our North Nazimabad Branch, where we'll be conducting WALK-IN INTERVIEWS for the following position:
Position:
Customer Service & Matchmaking Officer
Location: North Nazimabad Branch
Eligibility Criteria:
- Open to both males and females
- Formal attire is mandatory
- Basic computer skills are required
- Must bring an updated CV
- Age: 24+
- Minimum 2 years of experience in marketing or a related field
Interview Schedule:
Wednesday, 22nd October
Timing: 9:00 AM – 12:00 PM
Before You Attend:
Please review our career page for more details:
Don't miss this opportunity to become part of a dynamic and growing team at
We look forward to meeting passionate and talented professionals like you.
Regards,
Team HR –
Job Type: Full-time
Pay: Rs75, Rs150,000.00 per month
Work Location: In person
Customer Service
Posted today
Job Viewed
Job Description
is excited to invite you to our Job Fair at our North Nazimabad Branch, where we'll be conducting WALK-IN INTERVIEWS for the following position:
Position: Customer Service & Matchmaking Officer (North Nazimabad Branch)
Eligibility:
- Open to both males and females
- Formal attire is mandatory
- Basic computer skills are required
- Bring your updated CV along
- Age must be above 24+
- At least 2+ year experience in marketing.
Before attending, please review our career page:
Interview Dates:
- Tuesday, 21st October
- Wednesday, 22nd October
- Thursday, 23rd October
Timings:
9:00 AM – 12:00 PM
Don't miss your opportunity to become part of a dynamic and growing team at
We look forward to meeting passionate and talented individuals like you.
Regards:
Team HR -
Job Type: Full-time
Pay: Rs75, Rs150,000.00 per month
Application Question(s):
- Age?
- Relevant Experience in Markeeting?
Work Location: In person
Customer Service
Posted today
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Candidate must have Shipping/Logistics Experience of 06 Months to 01 Years.
Job Responsibilities:
- Develop and implement trade lane strategies to optimize cargo flow and profitability.
- Identify potential customers, negotiate freight rates, and secure business opportunities.
- Maintain strong relationships with shippers, consignees, freight forwarders, and agents.
- Monitor market trends, competitor activities, and industry developments to adjust trade strategies.
- Work closely with sales and operations teams to achieve business growth objectives.
- Collaborate with operations and documentation teams to ensure smooth cargo handling.
- Requisite of Candidate:
- Should be at least graduate. ·
- Minimum 6 months to 1 years experience of Shipping (NVOCC) & FF is required.
- Excellent English Communication skills for international correspondence.
Job Type: Full-time
Pay: Rs50, Rs60,000.00 per month
Work Location: In person
customer service
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- Position Overview:
We are looking for CSR & MARKETING OFFICER to join our team. Your primary responsibility will be to contact potential customers, explain our investment plans, and convince them to explore and invest with us.
Key Responsibilities:
- Call potential clients using a provided database or leads
- Explain the company's investment products and services
- Build trust and educate customers on financial growth opportunities
- Answer queries and resolve doubts in a clear, confident manner
- Follow up with interested leads to close sales
- Maintain records of calls and client interactions
- Meet or exceed weekly and monthly conversion targets
Requirements:
- Excellent communication and convincing skills .
- Prior experience in telecalling, sales, or financial products is a plus
- Basic knowledge of financial and investment concepts preferred
- Goal-oriented and self-motivated attitude
- Freshers with good communication skills are also welcome
What We Offer:
- Fixed salary + performance-based incentives
- Full training and support from experienced mentors
- Career growth opportunities in the financial sector
- Friendly and professional work environment
How to Apply :
Send your resume to our phone whatsapp number : ,,
OFFICE LOCATION :
OFFICE NO (201), SECOND FLOOR PLOT NO 23/D - OPPOSITE IBEX TOWER 2 , SHEHBAAZ COMMERCIAL LANE NO-04 - DHA PHASE 06 ( KHI )
Job Type: Full-time
Pay: Rs40, Rs85,000.00 per month
Work Location: In person
Customer Service
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Role Overview
The Customer Service & Booking Officer is responsible for managing customer inquiries, processing bookings, resolving service issues, and ensuring a seamless customer journey from initial contact to post-service follow-up. The role requires strong communication, organizational, and problem-solving skills to uphold service excellence and operational efficiency.
Key Responsibilities
Handle incoming customer inquiries via phone, email, chat, and in-person with professionalism and accuracy.
Process bookings, cancellations, amendments, and special requests in line with company policies.
Maintain updated and accurate records in the booking and CRM systems.
Provide product/service information, pricing details, and policy explanations to customers.
Resolve complaints and service issues promptly, escalating complex matters when necessary.
Coordinate with internal teams (operations, sales, finance) to ensure smooth service delivery.
Monitor booking capacity, availability, and scheduling to prevent conflicts or overbooking.
Follow up with customers post-booking to ensure satisfaction and encourage repeat business.
Generate daily/weekly booking and customer service reports for management review.
Uphold company standards for customer care and contribute to process improvements.
Qualifications & Skills
Bachelor's degree (preferred) or diploma in business administration, hospitality, or related field.
Proven experience in customer service, reservations, or booking coordination.
Strong verbal and written communication skills.
Proficiency in booking software, CRM systems, and MS Office.
Ability to multitask, prioritize, and manage time effectively.
Conflict resolution and problem-solving abilities.
Detail-oriented with strong organizational skills.
Customer-first mindset with a professional demeanor.
KPIs (Key Performance Indicators)
Customer satisfaction score
Average response and resolution time.
Booking accuracy and error rate.
Retention and repeat booking rate.
Job Type: Full-time
Pay: Rs50, Rs70,000.00 per month
Work Location: In person
Customer Service Manager
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Qualifications and Skills
- Experience: Minimum 2+ years in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams.
- Industry Knowledge: Familiarity with garment retail, particularly knitted apparel (hoodies, t-shirts, sweatshirts, pajamas), including product specifications and customer expectations.
- Leadership: Proven ability to lead, motivate, and manage a team of CSRs in a remote, fast-paced environment.
- Communication: Exceptional verbal and written English communication skills, with the ability to train CSRs to meet North American customer standards.
- Technical Skills: Proficiency in CRM systems, e-commerce platforms (e.g., Shopify), and Microsoft Office Suite.
- Cultural Adaptability: Understanding of USA and Canada customer service expectations, including professional tone, cultural sensitivity, and responsiveness.
- Problem-Solving: Strong analytical and problem-solving skills to handle complex customer issues and improve team performance.
- Education: Bachelor's degree in business, communications, or a related field preferred; a high school diploma or equivalent required.
- Availability: Willingness to work flexible hours to accommodate USA/Canada time zones (e.g., evening shifts in Pakistan to align with North American business hours).
Work Environment
- Remote Role: Based in Pakistan, managing a remote team of CSRs, with regular virtual communication with USA/Canada teams.
- Tools Provided: Access to CRM software, communication platforms (e.g., Slack, Zoom), and training resources.
- Schedule:
- ( 7 PM–2 AM PKT).
Key Responsibilities
- Team Leadership: Supervise, train, and mentor a team of Pakistan-based CSRs to deliver high-quality customer service to USA and Canada customers, ensuring adherence to brand standards.
- Customer Interaction Management: Oversee handling of customer inquiries, complaints, and order issues (e.g., sizing, returns, shipping) for knitted apparel, ensuring timely and effective resolutions.
- Process Optimization: Develop and implement customer service policies, procedures, and KPIs tailored to the garment retail industry, focusing on customer satisfaction and retention.
- Escalation Handling: Address escalated customer issues, particularly those involving product quality, delivery delays, or complex returns, maintaining a professional and customer-centric approach.
- Cross-Cultural Communication: Train CSRs to understand and adapt to USA and Canada customer expectations, including cultural nuances, language proficiency, and time zone alignment (e.g., EST, PST).
- Performance Monitoring: Track and analyze team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and provide regular reports to senior management.
- Technology Utilization: Manage and optimize the use of CRM software, and e-commerce tools to streamline customer interactions and improve efficiency.
- Training and Development: Recruit, onboard, and train new CSRs, fostering a culture of excellence, accountability, and product knowledge specific to knitted apparel (e.g., fabric care, sizing charts).
- Collaboration: Work with USA/Canada-based marketing, sales, and logistics teams to align customer service with business goals, ensuring seamless order fulfillment and customer experiences.
- Compliance and Reporting: Ensure compliance with company policies, data protection regulations (e.g., GDPR for Canada, CCPA for USA), and maintain accurate records of customer interactions.
Job Type: Full-time
Education:
- Bachelor's (Preferred)
Work Location: In person
Application Deadline: 05/09/2025
Expected Start Date: 05/09/2025
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Customer Service Representative
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TGS is on lookout for fresh / experienced Customer Service Representatives for one of the overseas campaign (DME).
Work Days - Mon-Fri
Work Hours - 07 PM till 02 AM
Location - Jouhar, Karachi
Salary Bracket - Commensurate to skills and experience + Dependability Allowance
Fringe Benefits - Health Policy / Paid Leaves / Annual Performance review / Floating Leaves / On Job Training and development
Required skill set
Identify customer needs and provide the best possible solutions.
Handle inbound/outbound calls professionally.
Follow communication scripts for different scenarios - with fluency in spoken English.
Can manage daily calling targets
Minimum qualification - Intermediate
Must be carrying a valid CNIC.
Able to commute and work in a night shift.
If you have strong communication skills and a passion for growing in a professional environment, apply your updated resume.
Please note only the shortlisted profiles will be called for an interview.
Job Types: Full-time, Fresher
Pay: Rs27, Rs30,000.00 per month
Application Question(s):
- How many months of prior experience do you have working on a DME campaign?
- Are you able to commute and work a night shift from 7:00 PM to 2:00 AM?
- Are you fluent in spoken English?
- If selected, how soon would you be able to join?
Work Location: In person
Customer Service Executive
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Education:- Minimum Bachelor's degree in Business Administration, Commerce, or a related field.
Experience:- 0 to 6 months of experience in customer service, preferably in a warehouse or logistics setting.
Job Description:-
- Handle customer inquiries, complaints, and order-related queries efficiently.
- Coordinate with warehouse teams to ensure timely order processing and deliveries.
- Maintain accurate records of customer interactions and update the system accordingly.
- Work closely with logistics and supply chain teams to streamline order fulfillment.
- Ensure high levels of customer satisfaction through professional and prompt service.
Job Type: Full-time
Pay: Rs50, Rs55,000.00 per month
Application Question(s):
- What is your current salary?
Work Location: In person
Officer Customer Service
Posted today
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Job Description
· Deal directly with customers and effectively manage large amounts of inbound and outbound calls
· Handle and resolve customer complaints and respond promptly to customer inquiries
· Manage the dispatching of cheques to policy holders and prepare and maintain cheque log
· Prepare and maintain complain tracker and Call MIS
· Provide accurate, valid and complete information to customers by using the right methods/tools
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
· Communicate and coordinate with internal departments
· Provide feedback on the efficiency of the customer service process administrative activities and
· Manage underwriting, approvals for surrender processing, and conservation matters
Qualification: Graduate
Experience: Upto 1 year
We are located in Clifton Karachi and would prefer candidates from nearby areas.
Job Type: Full-time
Ability to commute/relocate:
- Karachi: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person