80 Technical Support Specialist jobs in Karachi

Technical Support Specialist ibex, Pakistan

The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolutions to customers by performing a diagnosis of issues while guiding customers through the claim filing process via phone call. The Support will also assist customers with other queries/concerns and provide accurate resolutions as per the defined processes. We are looking for people who have a flair for dealing with international customers, but above all, we care more about personality, passion, and work ethic. A sense of humor helps a lot too. Responsibilities Provide assistance to customers with the claim filing process, including approving and denying claims via phone call. Maintain the highest level of service by dealing with customers in a friendly, efficient, and attentive manner. Deliver a customer experience that meets performance objectives while maintaining the core values of our client. Ensure swift responses to customers through phone calls. Perform successful troubleshooting on customers’ products and provide accurate and efficient resolutions. Explain complex technical concepts in a simple and easy-to-understand manner to assist customers in resolving technical issues. Stay up to date by researching similar product symptoms to provide accurate solutions. Ensure compliance with all company policies, procedures, and practices. Why Should You Join Us? You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals efficiently and timely. You have superb English communication skills with a U.S. or UK accent. You can articulate your thoughts in an easy-to-understand manner and convey messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for include: Time Management Priority Setting Professional Composure Empathy and hospitality Basic MS Office skills, specifically MS Excel (Spreadsheet) We want people doing their best to work with us. Here are some things we do differently to enable people to do their best work and live a happy life: Medical Insurance & OPD Provident Fund Leave Encashment Annual leaves Two days off in a week Ergonomic furniture and infrastructure. Referral Rewards Annual Increment Conveyance facility Loan facility Job Specification

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals efficiently and timely. You have superb English communication skills with a U.S. or UK accent. You can articulate your thoughts in an easy-to-understand manner and convey messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for include: Time Management Priority Setting Professional Composure Empathy and hospitality Basic MS Office skills, specifically MS Excel (Spreadsheet)

#J-18808-Ljbffr

Overview

Are you passionate about software quality assurance and love tackling technical challenges? We’re looking for an experienced Technical Consultant (SQA / Technical Support) to join our growing team! What You’ll Do

Deliver high-quality technical support to clients Perform end-to-end QA testing on software products Ensure all development stages meet quality standards Collaborate closely with the development team Troubleshoot and resolve functionality issues Apply your SQL expertise and database testing skills What We’re Looking For

5–6 years of relevant experience in SQA / Technical Support Strong problem-solving and communication skills Detail-oriented with a passion for delivering excellence Experience Required: 5–6 Years If you’re ready to take on a role that blends QA expertise with client-facing technical support, we’d love to hear from you! Apply now or refer someone who’s a great fit: Seniority level

Mid-Senior level Employment type

Full-time Job function

Information Technology Industries

Software Development Karāchi, Sindh, Pakistan

– Location for notification of new opportunities.

#J-18808-Ljbffr

Overview

Direct message the job poster from Weaves Corporation Limited. This role focuses on Customer Service, managing customer complaints, ensuring timely resolutions, and enhancing service processes. Responsibilities

Managing customer inquiries escalated beyond First Response Units (FRU), ensuring prompt and accurate resolution through the CRM system by addressing inquiries across all platforms and maintaining up-to-date CRM tickets. Meeting productivity targets and maintaining a high Quality Assurance Score and reducing Average Handle Time (AHT). Ensure a positive Customer Experience by staying updated with product knowledge, ultimately leading to a good Quality Assurance (QA) Score. Providing feedback and suggestions to improve customer support processes and enhance the overall customer experience. Qualifications

Bachelor’s preferably in a related field. Experience

3–5 years of experience in Customer Service/Customer Support. Seniority level

Associate Employment type

Full-time Job function

Customer Service, Information Technology, and Quality Assurance Industries

Retail and Transportation, Logistics, Supply Chain and Storage Get notified about new Customer Service Specialist jobs in

Karāchi, Sindh, Pakistan . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

We are looking for a passionate and driven Customer Service Representative to join our growing team. Job Summary As a Customer Service Representative at Lunara, you will be the first point of contact for our customers. Your primary responsibility is to provide exceptional support, addressing customer inquiries, resolving issues, and ensuring a positive experience with our products and services. You will work closely with the customer service team and other departments to uphold our commitment to customer satisfaction. Key Responsibilities Customer Interaction:

Serve as the primary point of contact for customers, providing personalized assistance across multiple channels,

including phone

, email, live chat, and social media. Ensure each interaction reflects Lunara’s commitment to exceptional service. Respond to customer inquiries via

phone

, email, live chat, and social media in a timely and professional manner. Issue Resolution:

Diagnose, troubleshoot, and resolve a wide range of customer issues related to Lunara's digital wallet, loans, investment products, and payment services. Collaborate with technical teams when necessary to resolve complex issues. Product Knowledge:

Develop an in-depth understanding of Lunara’s fintech offerings, including new product updates and feature launches. Educate customers on how to best utilize Lunara’s products to meet their financial needs. Customer Education:

Proactively engage with customers to provide information on Lunara’s financial products, helping them make informed decisions. Offer guidance on using features, managing accounts, and optimizing their financial activities. Onboarding Support:

Assist new customers during their onboarding process, ensuring a smooth and hassle-free experience. Guide customers through account setup, verification processes, and initial product usage. Customer Insight:

Identifying trends and recurring issues. Work with the Product and Development teams to suggest improvements and innovations based on customer insights. Compliance and Security:

Uphold Lunara’s standards for data privacy and security. Ensure all customer interactions and transactions comply with regulatory requirements, and handle sensitive information with utmost care. Escalation Management:

Identify and escalate high-priority issues or technical challenges to the appropriate department. Follow up to ensure timely and satisfactory resolution, keeping customers informed throughout the process. Knowledge Sharing:

Contribute to the continuous improvement of the Customer Service team by sharing best practices, updating internal knowledge bases, and mentoring new team members. Performance Tracking:

Monitor personal performance metrics, such as response time, resolution rate, and customer satisfaction scores. Strive to meet and exceed Lunara’s customer service goals. Customer Retention:

Identify opportunities to enhance customer loyalty by addressing concerns promptly and providing value-added services. Participate in initiatives aimed at increasing customer retention and satisfaction. Qualifications

Education:

High school diploma or equivalent (required). Bachelor’s degree in Business, Communications, or a related field (preferred). Experience:

1-2 years of experience in customer service, preferably in the fintech or technology sector. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities with a focus on customer satisfaction. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM, Intercom, Notion, Slack and other customer support tools. Empathy and patience when dealing with customers. Technical Proficiency:

Basic understanding of fintech products and technology is a plus. Ability to write database queries and generate reports will be a plus ! Why Join Lunara?

Innovative Environment:

Be part of a dynamic team driving innovation in fintech. Career Growth:

Opportunities for professional development and career advancement. Work-Life Balance:

Flexible working hours and remote work options. Inclusive Culture:

Join a diverse and inclusive workplace that values collaboration and creativity. How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and interest in the role to Lunara is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#J-18808-Ljbffr

Customer Service Specialist
Royal Com Solutions & Softwares, Pakistan

Forward your Resume to or WhatsApp at .

Attention Job Seekers!
We are looking for individuals who are passionate about working in a Call Center and eager to earn money.

We need 3 Agents for our Night Shift USA-based campaign.
Shift: (Mon to Fri) 8:00 PM to 05:00 AM, (Sat) 8:00 PM to 2:00 AM.

Earn up to 50,000 + Bonuses + Incentives. Free in-house food.
Come along with your last 3 salary slips; we will offer you more than that as your basic salary.

Requirements:

1. Communication Skills
2. English Fluency (Must)
3. Experience in the Call Center industry (Must)
4. Strong sales skills
5. Punctuality
6. Attentiveness
7. Self-motivated
8. Able to work under stress
9. Team player

#J-18808-Ljbffr

Position: Evening Customer Service Representative Location: Karachi, Pakistan Industry: Logistics

Responsibilities: 1. Respond to customer inquiries and provide accurate information regarding products, services, and promotions. 2. Handle customer complaints, issues, and escalations in a professional and timely manner. 3. Assist customers in placing orders, processing returns, and resolving payment-related queries. 4. Maintain a high level of product knowledge to effectively address customer needs and concerns. 5. Collaborate with various teams to ensure smooth order processing and delivery. 6. Maintain accurate customer records and update databases with relevant information. 7. Manage and prioritize multiple tasks while delivering exceptional customer service. Job Specification

1. Excellent verbal and written communication skills. 2. Strong problem-solving abilities and a customer-centric approach. 3. Ability to work effectively in a fast-paced and dynamic environment. 4. Exceptional time management skills and the ability to meet deadlines. 5. Proficiency in using customer service software, databases, and Microsoft Office Suite. 6. Attention to detail and the ability to handle sensitive customer information with confidentiality. Logistics and Supply Chain - Karachi, Pakistan

#J-18808-Ljbffr

Overview

This is a full-time on-site role for a Customer Service Representative located in Hyderabad District. The Customer Service Representative will handle customer inquiries, resolve customer complaints, provide information about products and services, and ensure customer satisfaction and retention. They will also maintain accurate records of customer interactions and transactions. Responsibilities

Handle customer inquiries. Resolve customer complaints. Provide information about products and services. Ensure customer satisfaction and retention. Maintain accurate records of customer interactions and transactions. Qualifications

Customer Service Representatives, Customer Support, Customer Satisfaction skills Customer Service, Customer Experience skills Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to work in a fast-paced environment Proficiency in using customer service software and tools High school diploma or equivalent; Bachelor's degree is a plus

#J-18808-Ljbffr

President & CEO at MS Lien Solutions, LLC

Shift: Monday - Friday, 8 PM - 5 AM Job Type: Full-time Responsibilities

Handle customer billing inquiries via phone and email Requirements

Excellent communication and problem-solving skills Availability for night shifts High school diploma required (Bachelor's degree preferred) Competitive salary and benefits package Opportunities for professional growth and development Interested candidates, please inbox your resume. Seniority level

Entry level Employment type

Full-time Industries

Business Consulting and Services

#J-18808-Ljbffr

Teknika Corporation of Pakistan, Pakistan Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business and in most cases will be: helping to develop a customer service policy for an entire organisation; managing a team of customer services staff; handling face-to-face enquiries from customers. Job Specification

Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible. Information Technology and Services - Karachi, Pakistan

#J-18808-Ljbffr