860 Technical Support Specialist jobs in Pakistan

Job Summary:

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.

⸻

Key Responsibilities:

SLA Management:Monitor and manage SLA compliance across all technical support contracts.

Track performance metrics and generate regular reports on SLA adherence.

Identify and escalate SLA breaches, and coordinate resolution efforts.

Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.

Troubleshoot hardware, software, and network issues.

Collaborate with internal teams to resolve complex technical problems.

Client Communication:Serve as the primary point of contact for SLA-related inquiries.

Communicate service updates, outages, and resolutions clearly and professionally.

Conduct periodic reviews with clients to ensure satisfaction and contract alignment.

Documentation & Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.

Prepare monthly/quarterly SLA compliance reports for internal and client review.

Process Improvement:

Recommend improvements to support processes to enhance SLA compliance.

Assist in developing and refining SLA templates and support documentation.

⸻

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

3+ years of experience in technical support or IT service management.

Strong understanding of SLA frameworks and ITIL principles.

Excellent communication and customer service skills.

Proficiency in ticketing systems & Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.

Ability to work independently and manage multiple priorities.

⸻

Preferred Skills:

ITIL certification or equivalent.

Experience with contract management systems.

Familiarity with cloud services and enterprise IT environments.

Job Type: Full-time

Work Location: In person

Hospital Supply Corporation is looking for a skilled and proactive "
Technical Support Specialist"
to join our IT team based at Karachi, Head Office. This role is responsible for ensuring smooth day-to-day IT operations, providing technical assistance across departments, and supporting healthcare-related systems and equipment.

Job Description:

· Provide day-to-day IT support across all departments

· Manage and troubleshoot network infrastructure (LAN/WAN, switches, routers, firewalls)

· Monitor system performance and ensure data security

· Install, configure, and maintain hardware and software

· Support Windows servers, Active Directory, and user account management

· Perform routine user and server backups

· Provide printer, workstation, and peripheral support

· Support healthcare-related IT systems such as LIS (Laboratory Information System) and hospital equipment connectivity

· Assist in IT projects and contribute to process improvements

Qualification & Experience:

· Bachelors or Master's degree in Information Technology, Computer Science, or a related field with 3–4 years of experience in IT hardware, network, and system support.

· Hands-on experience with Windows servers, Active Directory, and data backup solutions and strong knowledge of networking and security principles.

· Familiarity with healthcare IT systems (LIS, medical equipment integration) is preferred.

· Strong troubleshooting and problem-solving skills with a customer-focused mindset.

Interested candidates are requested to send their application at
to:

,
cc:

by
mentioning "
Technical Support Specialist"

in the subject line latest by
October 31, 2025.

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit to learn more.

About the Role:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both French and English.

What You'll Do:

• Provide bilingual French & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We're Looking For:

• Bilingual: Native speaker in French and English (US)
• Skilled in written communication (both French and English)
• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

*About Contour *
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

*About Contour: *
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

*The Division: *
Bookassist is an innovative, multi-award-winning industry leader in hotel booking and distribution software and online strategy. Bookassist provides both technology and online strategy for hotels, lowering costs and increasing direct online business. The award-winning Bookassist booking engine is the ideal SaaS solution for reservations automation, with PMS integration, agent/corporate login and loyalty modules. The cloud-based Distribution Manager is a world-class channel manager with dynamic margin optimization and GDS/IDS.

Bookassist also provides responsive CMS-based web design, online marketing, and award-winning mobile webapps for hotels on iOS/Android and all major platforms.

Division Link:

*The Position: *
We are seeking an enthusiastic, career-oriented Technical Support Specialist (Contractual) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using Bookassist Products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.

*Key Responsibilities: *

• Serve as the initial responder to L1 Team and customer inquiries via ticketing system providing frontline technical support.
• Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.
• Gather and document detailed information from L1 Team and customers to understand the problem and ensure accurate ticket categorization.
• Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.
• Escalate complex or unresolved cases to Tier 3 support, ensuring all relevant information is clearly documented.
• Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.
• Maintain SLA commitments for response and resolution times, contributing to service level goals.
• Participate in training sessions to stay updated on product changes, support processes, and tools.
• Adhere to company support policies and maintain high-quality communication in every interaction.
• Investigate and resolve support tickets escalated from L1 Support or directly from clients.
• Use basic SQL queries to review and validate data.
• Apply JavaScript knowledge to troubleshoot front-end related issues.
• Navigate and search through Linux environments and log files to identify potential causes of issues.
• Collaborate closely with L1 Support and communicate solutions in a clear, non-technical way to clients or internal teams.
• Document findings and contribute to knowledge-sharing within the team.

*Skills & Qualifications: *

• Less than a year of experience in SaaS technical support or a similar customer-facing technical role.
• Exceptional communication skills in English
• Basic knowledge of SQL (writing simple queries, understanding joins/filters).
• Basic knowledge of JavaScript (debugging, understanding error messages, browser console).
• Familiarity with Linux commands and experience searching information in logs.
• Strong problem-solving skills and a proactive mindset when investigating issues.
• Excellent communication skills: ability to understand non-technical descriptions of problems and explain technical resolutions in plain language.
• Team player with willingness to learn and adapt quickly. Familiarity with support ticketing systems (e.g., Hubspot, Zendesk, Zoho, Freshdesk).
• Basic understanding of databases (e.g., SQL queries, relational data concepts).
• Comfortable navigating Linux environments and using command-line tools.
• Strong troubleshooting and problem-solving skills for technical and customer issues.
• Excellent verbal and written communication skills with a customer-first mindset.
• Ability to document issues clearly and follow established escalation procedures.
• Quick learner with the ability to adapt to changing products and technologies.
• Team-oriented with a strong sense of accountability and ownership.
• Available to work on After hours Rotating Schedule, public holidays

*Nice To Have: *

• Previous experience in a technical support role.
• Understanding of web technologies (HTML, APIs, networking basics).

*Workshift (Job Timings): *

• Shift Hours: 9 AM to 5 PM European Standard Time (12 PM to 9 PM Pakistan Standard Time)

*Exciting Benefits We Offer: *

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer:
At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.

⸻

Key Responsibilities:

SLA Management:Monitor and manage SLA compliance across all technical support contracts.

Track performance metrics and generate regular reports on SLA adherence.

Identify and escalate SLA breaches, and coordinate resolution efforts.

Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.

Troubleshoot hardware, software, and network issues.

Collaborate with internal teams to resolve complex technical problems.

Client Communication:Serve as the primary point of contact for SLA-related inquiries.

Communicate service updates, outages, and resolutions clearly and professionally.

Conduct periodic reviews with clients to ensure satisfaction and contract alignment.

Documentation & Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.

Prepare monthly/quarterly SLA compliance reports for internal and client review.

Process Improvement:

Recommend improvements to support processes to enhance SLA compliance.

Assist in developing and refining SLA templates and support documentation.

⸻

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

3+ years of experience in technical support or IT service management.

Strong understanding of SLA frameworks and ITIL principles.

Excellent communication and customer service skills.

Proficiency in ticketing systems & Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.

Ability to work independently and manage multiple priorities.

⸻

Preferred Skills:

ITIL certification or equivalent.

Experience with contract management systems.

Familiarity with cloud services and enterprise IT environments.

Full Time Onsite (Monday to Friday)

Job Type: Full-time

Job Type: Full-time

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• SLA Managment and support: 3 years (Required)

Language:

• english (Required)

Location:

• Lahore (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit to learn more.

About the Role:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls,chat and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function.

What You'll Do:

• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We're Looking For:

• Natural instinct to empathize with users
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts
• Strong technical and analytical skills
• Bachelor's degree is required
• Internet requirement of at least 30 Mbps wired internet connection

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

About Product

We power the first-party data infrastructure for top-performing Shopify brands. Our Customer Data Platform (CDP) enables clean data collection, accurate attribution, and seamless integrations with leading ad platforms and retention tools. Fast-moving eCommerce teams rely on us for precision, speed, and clarity in how customer data fuels their growth.

The Role

We're looking for a Technical Support Executive to lead the technical onboarding of new clients and ensure a smooth setup of our customer data platform. You'll be responsible for configuring integrations, validating event tracking, and troubleshooting marketing pixels across platforms like Google Ads, Meta Pixel/CAPI, Klaviyo, and more.

This is a hands-on, detail-oriented role—perfect for someone who loves solving technical challenges, inspecting data flows, and ensuring everything works flawlessly from day one. You'll work closely with our Senior Customer Success Manager to deliver exceptional onboarding experiences.

Key Responsibilities

Client Onboarding & Setup

• Configure our product app for new Shopify merchants
• Implement tracking integrations for Google Analytics, Meta Pixel/CAPI, Google Ads, Klaviyo, and more
• Ensure each setup aligns with client goals and technical requirements

Event Validation & Troubleshooting

• Use browser DevTools to inspect event payloads and network calls
• Validate pixel events across Shopify Liquid and headless frontends (e.g., Hydrogen)
• Identify and resolve tracking issues quickly; escalate complex cases appropriately
• Maintain accurate, client-specific implementation documentation

Process & Documentation

• Follow structured onboarding checklists and contribute to process improvements
• Keep internal documentation and knowledge bases up to date
• Help train support automation tools with reliable, technical input

What We're Looking For

• Excellent written English and confident client communication via email and Slack
• 3+ years in a technical support, onboarding, or implementation role
• Familiarity with GA4, Meta Pixel, Google Ads, and other digital marketing tools
• Working knowledge of Shopify (themes, apps, and store setup)
• Hands-on experience using DevTools to debug JavaScript and validate events
• Basic understanding of JavaScript and how web events are triggered
• Highly organized with strong attention to detail and documentation practices
• Self-motivated, reliable, and focused on delivering accurate results

Bonus Points For

• Experience with Shopify Liquid or Hydrogen
• Familiarity with Klaviyo, Postscript, or similar marTech tools
• Prior work at a CDP or Shopify-focused SaaS platform
• Exposure to Google Tag Manager (GTM) or other tag management systems

Job description

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.

⸻

Key Responsibilities:

SLA Management:Monitor and manage SLA compliance across all technical support contracts.

Track performance metrics and generate regular reports on SLA adherence.

Identify and escalate SLA breaches, and coordinate resolution efforts.

Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.

Troubleshoot hardware, software, and network issues.

Collaborate with internal teams to resolve complex technical problems.

Client Communication:Serve as the primary point of contact for SLA-related inquiries.

Communicate service updates, outages, and resolutions clearly and professionally.

Conduct periodic reviews with clients to ensure satisfaction and contract alignment.

Documentation & Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.

Prepare monthly/quarterly SLA compliance reports for internal and client review.

Process Improvement:

Recommend improvements to support processes to enhance SLA compliance.

Assist in developing and refining SLA templates and support documentation.

⸻

Qualifications:

Bachelor's degree in computer science, Information Technology, or related field.

3+ years of experience in technical support or IT service management.

Strong understanding of SLA frameworks and ITIL principles.

Excellent communication and customer service skills.

Proficiency in ticketing systems & Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.

Ability to work independently and manage multiple priorities.

⸻

Preferred Skills:

ITIL certification or equivalent.

Experience with contract management systems.

Familiarity with cloud services and enterprise IT environments.

Full Time Onsite 11am to 8pm (Monday to Friday)

Gulberg 3 IT Tower Lahore

Job Type: Full-time

Pay: Up to Rs160,000.00 per month

Application Question(s):

• Are you looking for a full-time onsite job?

Language:

• Professionally fluent English (Required)

Work Location: In person

Job Title: HR / Admin / IT Support Officer

Location: 6th Road, Satellite Town, Rawalpindi (Onsite)

Timings: 5:00 PM – 3:00 AM (PST)

Job Summary

We are seeking a versatile professional to manage a blend of Administrative and IT support responsibilities. The ideal candidate will ensure smooth day-to-day office operations, maintain compliance with company policies, support staff performance and engagement, and provide hands-on technical assistance for hardware, software, and networking systems. This role is fast-paced, requires multitasking across different domains, and demands strong problem-solving and communication skills.

Key Responsibilities

• Customer Support & Issue Resolution: Assist with technical issues and inquiries via email, phone, ticketing systems, Outlook, VPN, Zoom, Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
• Technical Troubleshooting & Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.
• Product Knowledge & Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure everyone understand how to use software effectively and provide guidance for best practices.
• Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and needs.
• Documentation & Tracking: Document and track issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
• Database Management & Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.
• Event & Service Support: Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.
• Time Management & Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
• Ownership & Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.
• Maintain and update employee records, attendance, leave data, and personnel files.
• Implement HR policies, ensuring compliance with labor laws and organizational standards.
• Handle employee queries, resolve concerns, and provide timely HR support.
• Coordinate training and development programs; maintain accurate training records.
• Assist in implementing a Performance Management System (PMS) and ensure goals/KPIs are set and monitored.
• Support payroll by providing accurate attendance and leave data.
• Facilitate performance appraisals and employee evaluations.
• Organize employee engagement initiatives and welfare activities.
• Ensure confidentiality and integrity of HR and company documentation.
• Oversee general office administration, supplies management, and vendor coordination.

Skills & Qualifications

• Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
• Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
• Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
• Database & Software Knowledge: Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.
• Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
• Adaptability & Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
• Team-Oriented & Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.
• Educational Requirements: Minimum Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
• Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.

What You'll Bring

• A strong passion for customer service and technical problem-solving.
• Excellent communication skills to explain complex technical issues clearly.
• The ability to work in a collaborative, fast-paced, and service-driven environment.
• Strong organizational and time management skills to handle multiple requests effectively.
• A professional demeanor with the ability to maintain confidentiality and handle sensitive information.

Employment Type: Full-time, Onsite

Work Schedule: 5:00 PM – 3:00 AM, Night Shift

Location: Satellite Town, Rawalpindi

Job Type: Full-time

Pay: From Rs150,000.00 per month

Work Location: In person