102 Operations Manager jobs in Lahore

Job Description :
We are a dynamic restaurant business located in Lahore, dedicated to providing exceptional dining experiences. We are looking for an On Rotation Operations Manager with at least 2 years of experience in the restaurant industry to join our team and help streamline our operations.

Responsibilities :
- Oversee daily restaurant operations and ensure compliance with company policies.
- Manage financial reporting and budgeting activities.
- Coordinate with the accounting team to oversee financial transactions.
- Implement strategies to enhance operational efficiency.
- Train and supervise staff to maintain high-quality service standards.

Job Specification :
- Strong knowledge of accounting principles and practices.
- Excellent leadership and team management abilities.
- Proficient in financial analysis and reporting tools.
- Exceptional problem-solving and organizational skills.
- Effective communication and interpersonal skills.

Job Rewards and Benefits :
Accommodation, Communication, Gratuity, Incentive Bonus, Leaves. #J-18808-Ljbffr

Lead and supervise a team of operational staff, providing guidance, support, and training as needed.

Foster a positive and collaborative work environment, promoting teamwork and a shared commitment to organizational goals.

Process Improvement:

Identify opportunities for process optimization and efficiency enhancements.

Implement and oversee improvements in operational workflows and procedures.

Resource Management:

Manage and allocate resources, including personnel, equipment, and materials, to meet operational objectives.

Monitor resource utilization and implement strategies for cost reduction and resource optimization.

Quality Control:

Develop and implement quality control processes to ensure products or services meet established standards.

Monitor and analyze performance metrics to identify and address areas for improvement.

Compliance:

Ensure that all operations comply with relevant laws, regulations, and industry standards.

Implement and enforce organizational policies and procedures.

Budget Management:

Work with financial teams to develop and manage operational budgets.

Monitor expenses and identify opportunities for cost savings without compromising quality.

Communication:

Collaborate with other departments to facilitate effective communication and coordination.

Provide regular updates to senior management on operational performance and challenges.

Identify and assess operational risks, developing and implementing strategies to mitigate potential issues.

Ensure business continuity plans are in place and regularly tested.

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We are looking for a reliable and efficient Floor Manager/Operations Manager who can undertake administrative tasks, ensuring that the rest of the staff has adequate support to work efficiently. Beauty Salon experience highly desired.

Job Specification

Requirements

• To conceive, develop and implement an operating plan to run smooth, seamless and well-coordinated operations of the salon in a cost-effective manner.
• To ensure the salon, spa, restaurant, cigar lounge, and all operational areas are always ready, neat, tidy, well prepared, and equipped for a top-quality customer experience. All appropriate staff must be available with consumable products, equipment, and tools in proper working order at all times of operation.
• To ensure the highest standard of hygiene, décor, ambience, sound, smell, and feel of the outlet is always prevalent as defined by the company and its directors from time to time.
• To manage all HR issues of the operating staff to ensure the industry best customer experience is provided by the salon to its guests. To keep all staff motivated and disciplined to adhere to the best customer experience standards at cost-effective salary.
• To carry out staff evaluation on a quarterly basis, document it, and determine staff training needs. Each staff member will have a different training need, which will be documented and implemented.
• To ensure the preventive maintenance scheduling of all plant, equipment, tools, and assets is proactively managed to remain in optimal operating condition.

Skills & Experience

• Beauty Salon experience highly desired.
• To ensure adequate levels of inventory of all consumables and saleable products always, to order the inventory from vendors through the purchasing department according to company SOPs within the defined inventory and purchasing policy of the company.
• To manage the staff roster, to cope with pre-booked and walk-in customers to ensure the highest standards of service, including extraordinary periods of festivals and seasonal rush periods.
• To ensure immaculate and class act merchandising in the outlet and to ensure in-store marketing and promotions are timely planned and implemented.
• To document and provide feedback of customers and staff in an actionable manner to management and directors with recommendations to improve the business.
• To be the lead salesperson of the company to generate sales leads, follow them up, and convert leads to loyal customers. To visit corporate clients and organizations to generate footfall for NGents.
• To analyze customer and stylist data for increased cross-sell of products and services to existing clients to maximize sales potential of each client.
• To lead the entire staff by exemplary leadership. To be the brand ambassador and create a loyal following of the brand and repeat visits of clients.
• Any other duties that the company may assign from time to time.

Location: Staffing and Recruiting - Lahore, Pakistan

About Us

Ascend HR is a recruitment and human resource consultancy company where we match-make ambitious brands and companies with the best talent. We source and hand-pick talent, saving you time, resources, and energy to hire your next talent.

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THE COMPANY:
MARO Tandoors is an organisation which plans to open a network of tandoors over Lahore, and eventually all over Pakistan. It offers clean, hygienic and quality rotis, naans and other tandoor-based products at reasonable prices, in order to solve a major problem of all Pakistanis: the existing unhygienic tandoors.

MARO Tandoors currently operates one shop, with the capacity and plans to open many more all over Lahore. It is the first company in Pakistan to establish a brand in the tandoor industry, and in doing so, has become the preferred choice of all residents in its locality, as well as of customers coming from various areas of Lahore.

Responsibilities

1. Oversee production and sales teams
2. Manage inventory and procurement
3. Train salespersons
4. Be responsible for shop upkeep
5. Receive on-job training

Job Specification

1. Should be ready to do field work with regards to hiring, procurement and field research
2. Previous experience in the food and beverage industry is a huge plus point, although it is not absolutely necessary
3. Should know how to converse with customers, as well as how to manage shop employees
4. Should have an education of at least BSc. level (FSc. level candidates will only be accommodated in special circumstances). MBA graduates are encouraged

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We are looking for an Operations Manager to manage our USA-based property management project. The candidate must have an excellent command of English speaking and proven experience in customer service.

This is mostly an operations job, not sales; there will be no cold calling. This position involves the operations of existing rentals and vacation rentals that we have in the USA. The scope of work also includes anything and everything we feel the need to assign you to, as we have long-term rentals as well.

Job Specification

Mandatory Requirements:

• One year of professional experience in a professional industry including but not limited to BPO, Admin, Virtual Assistant, Property Management, Real Estate, or Information Technology.
• Should be fluent in spoken English.
• Ability to do research work.
• The ability to write and speak proper English is critical.

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We are looking for an enthusiastic freshman who can handle the daily business sales and manage orders online. The company will provide a proper environment to learn in a competitive setting. The candidate should be fluent in English and should be able to understand and handle customer needs.

Creative individuals who can suggest good additions to the company's existing way of working will be highly appreciated.

Job Specification

The applicant should know Microsoft Office (Word, Excel) .

He/She should be able to speak and understand English .

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Job Responsibilities

• Campaign Building (UK, USA, and Australia)
• Campaign Management
• Operations Management

Job Specification

• 3 years of Managerial Experience in USA, UK, and Australia, or at least in two of the mentioned countries.
• Preferably at least 1 year experience in Spectrum Inbound Sales Campaign Management.
• Operation Management.
• Extensive Knowledge of Call Center Operation Management.

Location: Lahore, Pakistan

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For Domestic operations: Receive the shipments from the ground couriers (Drivers), prepare them in the warehouse and sort to the delivery couriers. Send shipments out for delivery with the ground couriers.

For Express operations: Prepare the International shipments collected by the Ground Couriers (Drivers) in the warehouse and dispatch to the international destination through the set channels. Receive the international shipments sent to the airport and coordinate the delivery within the same country.

Job Specification

Good Communication Skills, good computer knowledge, technical knowledge of couriers operations.

Location: Information Technology and Services - Karachi, Pakistan

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Position Overview: We’re on the hunt for a sharp, scrappy, and solutions-driven Operations Manager to join our fast-growing tech consulting team. This isn’t your typical 9-to-5 role; we need someone who thrives in a fast-paced environment, loves solving real problems in real time, and isn’t afraid to roll up their sleeves to get things done. As our Ops manager, you’ll be the engine behind our delivery machine; streamlining processes, driving operational excellence, and ensuring our clients get nothing short of outstanding results. You’ll work closely with our consultants, business development team, and leadership to ensure we’re not just delivering, but delivering smart. We’re growing fast, and we need someone who has a tech first approach, can pivot quickly, think on their feet, and stay cool under pressure. You’ll help us scale operations, enable killer client delivery, and make it easier for the sales team to close deals by ensuring our backend runs like a dream. The Operations Manager will report directly to the CEO and will be instrumental in driving the company’s operational excellence and growth. You’ll treat the business like it’s yours: spotting revenue leaks & chasing upsell opportunities. This role is about ruthless execution, constant process improvement, and building a scalable onboarding engine that enables growth and client satisfaction. If you're hungry, adaptable, and obsessed with quality, we want to talk. Key Responsibilities: Overall Management:

Oversee daily operations to ensure the company runs smoothly and efficiently. Implement operational strategies aligned with the company's goals and objectives. Monitor and analyze the performance of various departments to ensure optimal productivity. Manage & prepare daily, weekly and monthly reports for the clients and the board. Design, implement, and continuously improve customer service and support processes. Map out customer journeys to eliminate pain points and inefficiencies. Automate repetitive tasks using tools like CRMs, RPA, or workflow engines. Define and track KPIs such as response time, resolution time, NPS, churn rate, and CSAT. Prepare regular performance dashboards for internal and client reporting. Identify trends in customer behavior or operational issues. Ensure adherence to customer data privacy, contract terms, and regulatory requirements (e.g., ISO 27001, GDPR). Maintain documentation and audit trails. Recruit, onboard, and coach team members. Set performance goals, run 1:1s, and drive team culture. Handle resource planning and workforce scheduling.

Project Coordination:

Coordinate and manage projects with clients, ensuring all deliverables meet quality standards and deadlines. Develop project plans, timelines, and budgets, and track progress regularly. Collaborate with cross-functional teams to ensure successful project execution.

Client Onboarding:

Facilitate the onboarding process for new clients, ensuring a seamless transition and positive experience. Provide training and support to new clients to help them understand and utilize our solutions effectively. Develop a customized onboarding plan or project timeline. Coordinate and run kickoff meetings with internal and client stakeholders. Clearly define roles, communication channels, and expectations. Monitor usage or adoption in the first 30/60/90 days. Flag and resolve blockers quickly to maintain momentum. Act as the central point of contact during onboarding. Set cadence for check-ins and progress updates. Capture client feedback and share with product or delivery teams.

Client Operations:

Manage end to end operations of client services. Own or contribute to the selection and implementation of CRMs, Helpdesk platforms, or analytics tools. Train teams on tools and ensure they are used effectively. Host regular business reviews with clients to demonstrate value and gather feedback. Ensure SLA adherence and prompt resolution of escalated issues. Build playbooks and escalation matrices for consistent support. Support retention, upsell, and renewal initiatives.

Client Contract Management:

Manage client contracts, including negotiation, renewal, and compliance. Maintain accurate records of contract details and ensure all contractual obligations are met.

International Engagement:

Utilize strong communication skills to engage and collaborate with international clients and suppliers. Foster and maintain positive relationships with global stakeholders.

Technical Skills:

Apply strong technical skills to understand and address client needs and technical challenges. Stay updated with industry trends and technological advancements to continuously improve operational processes.

Qualifications and Skills: Bachelor’s degree in business administration, information technology; Operations Management, or a related field. MBA is preferred. Proven experience in an operations management/project management role, preferably in a digital or technology-driven environment. Strong project management skills with a history of successfully handling multiple projects. Excellent communication skills, both verbal and written, with the ability to engage effectively with international clients and suppliers. Strong technical acumen and the ability to understand complex technical concepts. Proficiency in project management and CRM software. Exceptional organizational and leadership abilities. Strong problem-solving skills and a proactive approach to addressing challenges. Ability to thrive in a fast-paced environment and adapt to changing priorities.

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