27 Commercial Banking jobs in Karachi
Senior Manager - NeoBiz Portfolio Business Banking (Mashreq Global Network Pakistan)
Karachi, Sindh
Mashreq
Posted today
Job Viewed
Job Description
Successfully lead and grow the Business Banking Neobiz segment for the MANAGER - NEOBIZ PORTFOLIO) Channel.
Assist the management in formulation of business strategy for NEOBiz to work closely with proposition, finance and investment advisory for successful delivery of the strategy.
Manage the team of Business Banking Relationship Managers managing Digital Portfolio of NEOBIZ
Provide effective leadership to the Business Banking MANAGER - NEOBIZ PORTFOLIO and service staff via coaching.
Key Result Areas Strategic
Develop a clear business plan and strategies for Superior Sales & Service delivery, as well as the scope & definition of the desired “customer experience”. This is with a key aim to grow market share in the SME category, using all Mashreq Business Banking & digital channels, internal and external resources, and directly reporting team members
Execute Business Banking strategies and plan to develop, leverage and build long term relationship with the affluent segment to achieve sales targets
Prepare and execute Business Banking yearly budget plan including financial commitments, service standards and marketing activities.
Develop and implement in conjunction with other stakeholder’s service standards and customer experience plans team to increase customer awareness of Business Banking range of product and increase revenue per customer.
Generate business performance for management by combining Sales & Service metrics and process them into actionable reports for overall service measurement & productivity improvements. i.e. FX achievements, Trade achievements, Insurance & Investment achievements, NTB Account openings, DTR/Compliance/AML query clearance, KYC/CPRA remediation.
Recommendations for product and process development based on customer feedback and analysis of the same.
Complete ownership of the financial commitments for the assigned team.
Drive sales and develop efficient plans aimed at enhancing MANAGER - NEOBIZ PORTFOLIOs productivity and minimizing budgets.
Planning and monitoring of sales activities via sales activity tracker productivity metrics and KPI for the business.
People
Coaching, grooming and developing the competency level of sales & service staff.
Overall management of recruitment i.e. selection, recruitment, training, certification and deployment.
Supporting and facilitating delivery of key trainings to staff including the proposition and induction of new staff.
Proactive in key HR activities for Business Banking segment including identifying and recommending talent to other Areas
Lead, develop and motivate the MANAGER - NEOBIZ PORTFOLIO team by enforcing the performance management culture and adopt reward recognition programs.
Identify critical MANAGER - NEOBIZ PORTFOLIOs and set recommendation for career development and growth plans.
Compliance
Establish and institutionalize a culture of internal control and compliance in line with bank’s SOPs, external local regulations, ADM and AML guideline to ensure a risk free operating environment and achieve satisfactory risk rating
Communicate changes in product, credit policy parameters and new product launch to the Relationship Managers.
Ensure the KYC of the customer base is updated timely manner
Track the daily EDMS exception report raised on MANAGER - NEOBIZ PORTFOLIO clients, by CAM or compliance team and guide the team to clear the exceptions within the TAT.
Track daily DTR/AML queries of MANAGER - NEOBIZ PORTFOLIO portfolio in CRM and ensure timely clearance of the queue.
Perform call monitoring to ensure the quality of sales & services and ensure no mis-selling in the team.
Monitor and control deviation in policies / processes to mitigate risk and take corrective and immediate action. i.e. daily revision of reports.
Clients
Handle and resolve customer complaints, operations related matters and credit and marketing issues across cross functional lines RBG and other groups, to maintain and build a loyal customer base.
Root cause analysis of all customer complaints for rectification and improvement of NPS scores.
Responsible to drive to success, all customer experiential related micro event held within the area/centers
Service
Ensure superior service delivery standards by constantly monitoring the key service performance indicators.
Interact with the distribution channel to acquire, drive referrals and ensure fulfillment of leads within approved TAT
Knowledge, Skills and Experience
University graduate.
Excellent people management skills and conflict management.
Excellent knowledge of business banking products – FX, Trade, Insurance & investments
5 – 7 years’ experience as a Business Banking RM
2 years’ Experience as a Team Leader managing Business Banking RM’s
10 years’ experience in a sales.
Customers focus and service orientation.
Motivational skills and positive attitude.
Ability to think creatively and challenge existing systems and processes.
Analytical and numeric skills.
Ability to work under pressure and think on his / her feet.
Dynamic, results-oriented approach to work.
#J-18808-Ljbffr
Assist the management in formulation of business strategy for NEOBiz to work closely with proposition, finance and investment advisory for successful delivery of the strategy.
Manage the team of Business Banking Relationship Managers managing Digital Portfolio of NEOBIZ
Provide effective leadership to the Business Banking MANAGER - NEOBIZ PORTFOLIO and service staff via coaching.
Key Result Areas Strategic
Develop a clear business plan and strategies for Superior Sales & Service delivery, as well as the scope & definition of the desired “customer experience”. This is with a key aim to grow market share in the SME category, using all Mashreq Business Banking & digital channels, internal and external resources, and directly reporting team members
Execute Business Banking strategies and plan to develop, leverage and build long term relationship with the affluent segment to achieve sales targets
Prepare and execute Business Banking yearly budget plan including financial commitments, service standards and marketing activities.
Develop and implement in conjunction with other stakeholder’s service standards and customer experience plans team to increase customer awareness of Business Banking range of product and increase revenue per customer.
Generate business performance for management by combining Sales & Service metrics and process them into actionable reports for overall service measurement & productivity improvements. i.e. FX achievements, Trade achievements, Insurance & Investment achievements, NTB Account openings, DTR/Compliance/AML query clearance, KYC/CPRA remediation.
Recommendations for product and process development based on customer feedback and analysis of the same.
Complete ownership of the financial commitments for the assigned team.
Drive sales and develop efficient plans aimed at enhancing MANAGER - NEOBIZ PORTFOLIOs productivity and minimizing budgets.
Planning and monitoring of sales activities via sales activity tracker productivity metrics and KPI for the business.
People
Coaching, grooming and developing the competency level of sales & service staff.
Overall management of recruitment i.e. selection, recruitment, training, certification and deployment.
Supporting and facilitating delivery of key trainings to staff including the proposition and induction of new staff.
Proactive in key HR activities for Business Banking segment including identifying and recommending talent to other Areas
Lead, develop and motivate the MANAGER - NEOBIZ PORTFOLIO team by enforcing the performance management culture and adopt reward recognition programs.
Identify critical MANAGER - NEOBIZ PORTFOLIOs and set recommendation for career development and growth plans.
Compliance
Establish and institutionalize a culture of internal control and compliance in line with bank’s SOPs, external local regulations, ADM and AML guideline to ensure a risk free operating environment and achieve satisfactory risk rating
Communicate changes in product, credit policy parameters and new product launch to the Relationship Managers.
Ensure the KYC of the customer base is updated timely manner
Track the daily EDMS exception report raised on MANAGER - NEOBIZ PORTFOLIO clients, by CAM or compliance team and guide the team to clear the exceptions within the TAT.
Track daily DTR/AML queries of MANAGER - NEOBIZ PORTFOLIO portfolio in CRM and ensure timely clearance of the queue.
Perform call monitoring to ensure the quality of sales & services and ensure no mis-selling in the team.
Monitor and control deviation in policies / processes to mitigate risk and take corrective and immediate action. i.e. daily revision of reports.
Clients
Handle and resolve customer complaints, operations related matters and credit and marketing issues across cross functional lines RBG and other groups, to maintain and build a loyal customer base.
Root cause analysis of all customer complaints for rectification and improvement of NPS scores.
Responsible to drive to success, all customer experiential related micro event held within the area/centers
Service
Ensure superior service delivery standards by constantly monitoring the key service performance indicators.
Interact with the distribution channel to acquire, drive referrals and ensure fulfillment of leads within approved TAT
Knowledge, Skills and Experience
University graduate.
Excellent people management skills and conflict management.
Excellent knowledge of business banking products – FX, Trade, Insurance & investments
5 – 7 years’ experience as a Business Banking RM
2 years’ Experience as a Team Leader managing Business Banking RM’s
10 years’ experience in a sales.
Customers focus and service orientation.
Motivational skills and positive attitude.
Ability to think creatively and challenge existing systems and processes.
Analytical and numeric skills.
Ability to work under pressure and think on his / her feet.
Dynamic, results-oriented approach to work.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Relationship Manager
Karachi, Sindh
VANTAGE SHIPPING LINE
Posted today
Job Viewed
Job Description
VANTAGE SHIPPING LINE
Location: Karachi (III Talwar)
Industry: Freight Forwarding
Position: Relationship Manager – Business Development
We're looking for someone who can bring real value to our growing freight forwarding business.
We don't just offer a job — we offer a place where your ideas can shape how we grow.
We'll meet your expected salary — but only if you can tell us how you'll add value to Vantage Shipping Line.
If you have that answer, you're standing at the right door.
Send your CV or a short note about what value you can bring to:
Job Type: Full-time
Pay: Rs65, Rs200,000.00 per month
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
1
Relationship Manager
Karachi, Sindh
NRSP Microfinance Bank
Posted 2 days ago
Job Viewed
Job Description
Overview
We are seeking applications for the position of
Relationship Manager - Deposits Mobilization . Interested candidates meeting the following criteria are encouraged to apply. Job Responsibilities
Ensure that assigned deposit targets are met on a monthly basis Identify new clients for the mobilization of deposits Develop & maintain long term relationships with deposits clients Focus on the generation of low cost deposits (CASA Deposits) Maintain a healthy mix of deposits (Current, Savings & TDRs) Obtain feedback from the market and brief your line managers on what other competitor banks are offering. Perform any other task assigned by the Management Remuneration
We are offering
MARKET BASED ATTRACTIVE REMUNERATION PACKAGE
with additional fringe benefits like House/Transport/Personal Loans, Provident Fund, Gratuity, Leave Encashment, EOIB's Pension, Group Insurance, Medical facility for staff & family/parents, Mobile Phone Allowance etc.
#J-18808-Ljbffr
We are seeking applications for the position of
Relationship Manager - Deposits Mobilization . Interested candidates meeting the following criteria are encouraged to apply. Job Responsibilities
Ensure that assigned deposit targets are met on a monthly basis Identify new clients for the mobilization of deposits Develop & maintain long term relationships with deposits clients Focus on the generation of low cost deposits (CASA Deposits) Maintain a healthy mix of deposits (Current, Savings & TDRs) Obtain feedback from the market and brief your line managers on what other competitor banks are offering. Perform any other task assigned by the Management Remuneration
We are offering
MARKET BASED ATTRACTIVE REMUNERATION PACKAGE
with additional fringe benefits like House/Transport/Personal Loans, Provident Fund, Gratuity, Leave Encashment, EOIB's Pension, Group Insurance, Medical facility for staff & family/parents, Mobile Phone Allowance etc.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Relationship Manager
Karachi, Sindh
JS Bank Ltd
Posted 24 days ago
Job Viewed
Job Description
Job Description Responsible for ensuring that the customer receives a superior level of service during banking transactions at the branch by coordinating between tellers/lending officers and customers. Handles all customer-related queries and problems. Ensures high scores in quality and service measures. Holds responsibility for overseeing the smooth functioning of the Bank’s floor operations. Multiple positions are available in different cities across Pakistan. Number of positions:
3 Qualifications:
Bachelor Degree Experience:
3 Years Location:
Karachi
#J-18808-Ljbffr
3 Qualifications:
Bachelor Degree Experience:
3 Years Location:
Karachi
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Consultancy - Relationship Manager
Karachi, Sindh
Aspire92
Posted today
Job Viewed
Job Description
Aspire92 is looking for a Relationship Manager who will be responsible for managing and enhancing client relationships while providing strategic financial analysis to ensure the financial well-being of clients. This position requires a blend of customer relationship management and financial expertise to identify opportunities, assess financial data, and provide tailored financial solutions. The ideal candidate will be able to interact with clients at various levels, build trust, and offer valuable insights that align with the clients' financial goals.
Key Responsibilities & Duties:
- Client Relationship Management:
- Build and maintain strong client relationships, acting as the primary point of contact.
- Regularly meet with clients to review financial performance and suggest improvements.
Financial Analysis & Reporting:
- Analyze financial data and prepare reports to identify trends and opportunities.
- Provide financial modeling and forecasting to support client decision-making.
Strategic Planning & Advisory:
- Develop personalized financial strategies for clients and provide tailored advice.
- Monitor market trends and recommend relevant products and services.
Business Development:
- Identify opportunities for upselling or cross-selling financial products.
- Assist in client acquisition efforts and contribute to business growth.
Compliance & Risk Management:
- Ensure compliance with regulations and monitor financial risks for clients.
Requirements & Qualifications:
- 3-5 years in financial analysis and relationship management.
- Bachelor's degree in finance, Accounting, Business, or related field.
- Strong financial analysis, communication, and client management skills.
- Proficient in MS Office and financial software.
- Strong attention to detail and ability to manage multiple projects simultaneously
Job Type: Full-time
Work Location: Remote
This advertiser has chosen not to accept applicants from your region.
4
Client Relationship Manager
Karachi, Sindh
Functions Global
Posted today
Job Viewed
Job Description
Functions Global is a growing IT solutions company specializing in SEO, AI Agents, Web & App Development, UI/UX Design, and Digital Marketing. We help businesses achieve measurable growth through technology-driven solutions.
We are looking for a Client Relationship Manager to join our team and serve as the bridge between our clients and internal teams. This person will manage client communications, understand their needs, and ensure successful project outcomes.
Key Responsibilities
- Communicate with new leads and existing clients professionally and promptly.
- Understand client requirements and translate them into actionable tasks for our technical teams.
- Negotiate proposals, contracts, and finalize deals with clients.
- Build and maintain strong, long-term client relationships.
- Ensure high client satisfaction by providing support and resolving issues.
- Collaborate with the marketing and sales team to improve lead-to-client conversion.
- Prepare reports on client interactions, feedback, and project progress.
Requirements
- Bachelor's degree in Business, Marketing, Communication, or related field.
- Proven experience in client handling, business development, or sales (IT/Software industry preferred).
- Excellent English communication skills (written & verbal).
- Strong negotiation and problem-solving skills.
- Ability to manage multiple clients and prioritize tasks.
- Familiarity with CRM tools is a plus.
What We Offer
- Competitive salary & performance-based incentives.
- Opportunity to work with an innovative IT solutions company.
- Growth-focused, collaborative, and friendly work environment.
- Continuous learning and career development opportunities.
Client Relationship Manager, Client Communication, Client Handling, Business Development, Sales Executive
Job Type: Full-time
Experience:
- Client Relationship : 5 years (Required)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
5
Client Relationship Manager
Karachi, Sindh
Human Capital HR Solutions
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Serve as the main point of contact for assigned clients.
- Develop and maintain strong client relationships to ensure satisfaction and loyalty.
- Understand client needs and provide tailored solutions.
- Coordinate with internal teams to deliver quality service.
- Resolve client concerns promptly and effectively.
- Identify opportunities for upselling or cross-selling services.
- Prepare reports on client feedback and business performance.
Requirements:
- Bachelor's degree in Business, Marketing, or related field.
- Proven experience in client management or customer-facing roles.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage multiple accounts and work under pressure.
- Proficiency in MS Office/CRM tools.
Job Type: Full-time
Work Location: On the road
This advertiser has chosen not to accept applicants from your region.
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6
Client Relationship Manager
Karachi, Sindh
HR Outsourcing and Consulting
Posted 7 days ago
Job Viewed
Job Description
Development, production and delivery of projects from proposal right up to delivery. Delivering events on time, within budget, that meet (and hopefully exceed) expectations. Setting, communicating and maintaining timelines and priorities on every project. Communicating, maintaining and developing client relationships. Managing operational and administrative functions to ensure specific projects are delivered efficiently. Providing leadership, motivation, direction and support to your team. Travelling to on site inspections and project managing events. Being responsible for all project budgets from start to finish. Ensuring excellent customer service and quality delivery. Job Specification
Strong interpersonal skills and an ability to build rapport with customers. Previous sales experience and an organised approach to work. Hardworking with a strong work ethic. Previous experience working as a client relationship manager or a track record of managing client relationships.
#J-18808-Ljbffr
Strong interpersonal skills and an ability to build rapport with customers. Previous sales experience and an organised approach to work. Hardworking with a strong work ethic. Previous experience working as a client relationship manager or a track record of managing client relationships.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Relationship Manager - Asset
Karachi, Sindh
Bank Islami Pakistan Limited
Posted 11 days ago
Job Viewed
Job Description
We are seeking a proactive and client-focused Asset Management Relationship Manager to manage and grow relationships with our institutional and high-net-worth clients. The ideal candidate will serve as the primary point of contact, understand clients’ investment needs, provide tailored asset management solutions, and collaborate closely with portfolio managers to ensure client satisfaction and retention. Key Responsibilities: Build and maintain strong relationships with clients, understanding their financial goals and investment preferences
Act as a liaison between clients and internal asset management teams
Present investment products and strategies to clients, offering personalized advice and solutions
Monitor client portfolios and provide regular updates and performance reports
Identify opportunities for business growth and assist in client onboarding processes
Ensure compliance with regulatory requirements and internal policies
Qualifications: Bachelor’s degree in Finance, Business, or related field
Experience in asset management, wealth management, or relationship management preferred
Strong communication, interpersonal, and analytical skills
Knowledge of financial products, markets, and investment strategies.
Location: Karachi . #J-18808-Ljbffr
Act as a liaison between clients and internal asset management teams
Present investment products and strategies to clients, offering personalized advice and solutions
Monitor client portfolios and provide regular updates and performance reports
Identify opportunities for business growth and assist in client onboarding processes
Ensure compliance with regulatory requirements and internal policies
Qualifications: Bachelor’s degree in Finance, Business, or related field
Experience in asset management, wealth management, or relationship management preferred
Strong communication, interpersonal, and analytical skills
Knowledge of financial products, markets, and investment strategies.
Location: Karachi . #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Relationship Manager SME
Karachi, Sindh
Mobilink Microfinance Bank Ltd
Posted 14 days ago
Job Viewed
Job Description
Relationship Manager SME
- MMBL is a key position responsible for managing relationships with small and medium-sized business clients. Their primary objective is to understand the financial needs of SME clients and offer tailored banking solutions to help them achieve their business goals. Responsibilities:
Responsible for the direction, coordination and evaluation of SME business (Housing & School Finance, Commercial vehicle and SME). Lead the branch effectively in order to ensure the achievement of profitability objectives/targets and sale of above products while adhering to MMBL policies and SBP regulations. Implementation of sales plans through market assessment based on potential. Develop the relationship strategy for the assigned branch/area of responsibility with due focus on the verification, loans disbursement, collection and cross-sell. SME portfolio management of the branch and help to achieve the assigned targets through timely sales, verification and collection. Build and retain the highest level of motivation in the team to achieve maximum business volumes and employee retention. Marketing of bank products and preparation of sales strategy considering assigned targets and market demands. Aptitude for persuasion and negotiation. Evaluation and assessment of customer’s profile by adopting five Cs of credit. Being a Line Manager of relationship officer SME sale to ensure that they are highly productive in his/her individual capacity. Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target and KPI target are met. Undertake capacity planning to meet the assigned tangible objectives of loan volumes and zero default through effective and timely verification, collection and cross sell. Organize and deploy resources to match the business priorities in the branch and maximum productivity of each team member in terms of the assigned objectives. Coordination with operations department to ensure the timely disbursals of loans by following the SOPs of loan disbursement and cancellation process. Ensure 100% loan collection by following proactive collection measures such as extraction of quarterly due listing from system, two months’ prior wake up calls to customer, serving of recovery notices, timely solution of problematic clients and team follow ups. To ensure portfolio at risk (PAR) at zero level perform bucket wise delinquent portfolio analysis, proactive collection measures, formulation of branch delinquency management committee (BDMC), enforcement of legal process against PDCs to minimize PAR. Ensure that every team member is performing monthly/quarterly meetings and plan surprise visits with teams to verify the activity. Visit and maintenance of PTPs record of 1DPD plus customer of the branch for review of BM/RBM. Seek opportunities to support and build the branch base in deposits through active solicitation of existing relationship customers. To effectively manage the portfolio, maintain MIS reports for verification, loan disbursement and collections. Ensure best services standard in line with service quality and fair treatment of customer (FTC) policy through positive relationship with customers and help build the bank’s image/reputation in the community /market. Developing and sustaining long-lasting relationship of the bank with customers. Requirements:
Hold a Bachelor’s degree from a reputable Institution, however MBA will be preferable. Have a minimum of 3 years’ experience of working in microfinance industry. About MMBL:
Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. Why Join MMBL ? This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change.
#J-18808-Ljbffr
- MMBL is a key position responsible for managing relationships with small and medium-sized business clients. Their primary objective is to understand the financial needs of SME clients and offer tailored banking solutions to help them achieve their business goals. Responsibilities:
Responsible for the direction, coordination and evaluation of SME business (Housing & School Finance, Commercial vehicle and SME). Lead the branch effectively in order to ensure the achievement of profitability objectives/targets and sale of above products while adhering to MMBL policies and SBP regulations. Implementation of sales plans through market assessment based on potential. Develop the relationship strategy for the assigned branch/area of responsibility with due focus on the verification, loans disbursement, collection and cross-sell. SME portfolio management of the branch and help to achieve the assigned targets through timely sales, verification and collection. Build and retain the highest level of motivation in the team to achieve maximum business volumes and employee retention. Marketing of bank products and preparation of sales strategy considering assigned targets and market demands. Aptitude for persuasion and negotiation. Evaluation and assessment of customer’s profile by adopting five Cs of credit. Being a Line Manager of relationship officer SME sale to ensure that they are highly productive in his/her individual capacity. Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target and KPI target are met. Undertake capacity planning to meet the assigned tangible objectives of loan volumes and zero default through effective and timely verification, collection and cross sell. Organize and deploy resources to match the business priorities in the branch and maximum productivity of each team member in terms of the assigned objectives. Coordination with operations department to ensure the timely disbursals of loans by following the SOPs of loan disbursement and cancellation process. Ensure 100% loan collection by following proactive collection measures such as extraction of quarterly due listing from system, two months’ prior wake up calls to customer, serving of recovery notices, timely solution of problematic clients and team follow ups. To ensure portfolio at risk (PAR) at zero level perform bucket wise delinquent portfolio analysis, proactive collection measures, formulation of branch delinquency management committee (BDMC), enforcement of legal process against PDCs to minimize PAR. Ensure that every team member is performing monthly/quarterly meetings and plan surprise visits with teams to verify the activity. Visit and maintenance of PTPs record of 1DPD plus customer of the branch for review of BM/RBM. Seek opportunities to support and build the branch base in deposits through active solicitation of existing relationship customers. To effectively manage the portfolio, maintain MIS reports for verification, loan disbursement and collections. Ensure best services standard in line with service quality and fair treatment of customer (FTC) policy through positive relationship with customers and help build the bank’s image/reputation in the community /market. Developing and sustaining long-lasting relationship of the bank with customers. Requirements:
Hold a Bachelor’s degree from a reputable Institution, however MBA will be preferable. Have a minimum of 3 years’ experience of working in microfinance industry. About MMBL:
Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. Why Join MMBL ? This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9