327 Commercial Banking jobs in Pakistan

Job Purpose

To lead and manage the end-to-end account opening and servicing processes for Entity clients. The role is responsible for overseeing a team of professionals handling complex onboarding and service requests, ensuring exceptional client experience, operational efficiency, and continuous improvement of processes and systems efficiently and accurately through optimum utilization of resources

Key result Areas

• Team Leadership & Management:
• Lead projects aimed at improving turnaround
• To engage and share functional knowledge with digital squads to design and enhancing FRONT END systems such as Digital onboarding screens, KYC journeys, Fulfillment systems, Name screening systems, Core flex systems, BPM & EDMS to increase efficiency and reduce cost resulting in achieving Unit's goals on cost saves as per financial planning.
• Lead, mentor, and develop the account opening and client servicing team to deliver high performance and professional client service.
• Allocate responsibilities, monitor performance, and provide strategic direction and coaching.
• Ensure reporting of data to Top management through MIS presentations.
• Foster a culture of accountability, efficiency,, continuous improvement and Process Management:
• Own and oversee the full lifecycle of Entity account opening processes, including KYC/AML checks, documentation, due diligence, and system setup.
• Ensure accurate and timely handling of all service requests from Entity clients, maintaining a high standard of service delivery.
• Compliance & Risk Management - Ensure adherence to all regulatory and internal policies, especially related to KYC, AML, and data privacy.
• Work closely with Business, Governance, Compliance, Risk, and Legal teams to mitigate operational and reputational risks.
• Stakeholder Engagement: - Act as the senior point of contact for internal stakeholders including Relationship Managers, Product, Compliance, and IT teams.
• Work with Governance and product team on new processes and enhancement of existing ones or on data clean-up / remediation requests.
• Conduct root cause analysis of Complaints, Operational losses, or escalations.
• Ensure optimum utilization of resources with effective budget and staff planning as per business forecasted volumes
• Identify inefficiencies and implement streamlined workflows and automation opportunities.
• To conduct periodic quality checks as per RCSA policy to maintain accuracy in process to avoid customer complaints and errors.
• Ensure Reconciliation of CAM owned GL and timely reporting to internal bank units.
• To Manage Vendors and overall administration related work.
• Act as a Back up Manager for ATM and Individual segment related activities.
• To Ensure 'Satisfactory' audit rating for CAM Ops.

Knowledge, Skills and Experience

• Comprehensive knowledge of General Banking Activities such as Name Screening/ KYC / Risk Matrix and Online Banking Products and Services of Mashreq Bank.
• Advance knowledge of Bank policies, operating systems and procedures, branch related functions and regulatory requirements as per region.
• In-depth knowledge on digital journeys/platforms for on-boarding and servicing related activities
• In-depth understanding of GL reconciliation processes through advanced MS Excel tools
• Good Communication skills.
• In depth understanding of Risk control and Self assessments process as per Bank policy.
• Strong inter-personal, problem solving communication, analytical.
• Capable of handling multiple task
• Minimum Qualification is Graduation.
• Strong Computer knowledge along with MIS preparation and presentation skills.

Job Purpose

• Successfully lead and grow the Business Banking Neobiz segment for the Virtual Relationship Manager (VRM) Channel.
• Assist the management in formulation of business strategy for NEOBiz to work closely with proposition, finance and investment advisory for successful delivery of the strategy.
• Manage the team of Business Banking Virtual Relationship Managers & Senior Virtual Relationship Managers
• Provide effective leadership to the Business Banking VRM/SVRM and service staff via coaching.

Key Result Areas

Strategic:

• Develop a clear business plan and strategies for Superior Sales & Service delivery, as well as the scope & definition of the desired "customer experience". This is with a key aim to grow market share in the SME category, using all Mashreq Business Banking & digital channels, internal and external resources, and directly reporting team members
• Execute Business Banking strategies and plan to develop, leverage and build long term relationship with the affluent segment to achieve sales targets
• Prepare and execute Business Banking yearly budget plan including financial commitments, service standards and marketing activities.
• Develop and implement in conjunction with other stakeholder's service standards and customer experience plans team to increase customer awareness of Business Banking range of product and increase revenue per customer.
• Generate business performance for management by combining Sales & Service metrics and process them into actionable reports for overall service measurement & productivity improvements. i.e. FX achievements, Trade achievements, Insurance & Investment achievements, NTB Account openings, DTR/Compliance/AML query clearance, KYC/CPRA remediation.
• Recommendations for product and process development based on customer feedback and analysis of the same.

Financial:

• Complete ownership of the financial commitments for the assigned team.
• Drive sales and develop efficient plans aimed at enhancing VRMs productivity and minimizing budgets.
• Planning and monitoring of sales activities via sales activity tracker productivity metrics and KPI for the business.

People:

• Coaching, grooming and developing the competency level of sales & service staff.
• Overall management of recruitment i.e. selection, recruitment, training, certification and deployment.
• Supporting and facilitating delivery of key trainings to staff including the proposition and induction of new staff.
• Proactive in key HR activities for Business Banking segment including identifying and recommending talent to other Areas
• Lead, develop and motivate the VRM team by enforcing the performance management culture and adopt reward recognition programs.
• Identify critical VRMs and set recommendation for career development and growth plans.

Compliance:

• Establish and institutionalize a culture of internal control and compliance in line with bank's SOPs, external local regulations, ADM and AML guideline to ensure a risk free operating environment and achieve satisfactory risk rating
• Communicate changes in product, credit policy parameters and new product launch to the virtual relationship managers and other Mashreq Gold personnel.
• Ensure the KYC of the customer base is updated timely manner
• Track the daily EDMS exception report raised on VRM clients, by CAM or compliance team and guide the team to clear the exceptions within the TAT.
• Track daily DTR/AML queries of VRM portfolio in CRM and ensure timely clearance of the queue.
• Perform call monitoring to ensure the quality of sales & services and ensure no mis-selling in the team.
• Monitor and control deviation in policies / processes to mitigate risk and take corrective and immediate action. i.e. daily revision of reports.

Clients:

• Handle and resolve customer complaints, operations related matters and credit and marketing issues across cross functional lines RBG and other groups, to maintain and build a loyal customer base.
• Root cause analysis of all customer complaints for rectification and improvement of NPS scores.
• Responsible to drive to success, all customer experiential related micro event held within the area/centers

Service:

• Ensure superior service delivery standards by constantly monitoring the key service performance indicators.
• Interact with the distribution channel to acquire, drive referrals and ensure fulfillment of leads within approved TAT

Knowledge, Skills and Experience

• University graduate.
• Excellent people management skills and conflict management.
• Excellent knowledge of business banking products – FX, Trade, Insurance & investments
• 5 years' experience as a Business Banking RM
• 2 years' Experience as a Team Leader managing Business Banking RM's
• 5-7 years' experience in a sales.
• Customers focus and service orientation.
• Motivational skills and positive attitude.
• Ability to think creatively and challenge existing systems and processes.
• Analytical and numeric skills.
• Problem resolution skills.
• Ability to work under pressure and think on his / her feet.
• Dynamic, results-oriented approach to work.

• Successfully lead and grow the Business Banking Neobiz segment for the MANAGER - NEOBIZ PORTFOLIO) Channel.
• Assist the management in formulation of business strategy for NEOBiz to work closely with proposition, finance and investment advisory for successful delivery of the strategy.
• Manage the team of Business Banking Relationship Managers managing Digital Portfolio of NEOBIZ
• Provide effective leadership to the Business Banking MANAGER - NEOBIZ PORTFOLIO and service staff via coaching.

• Develop a clear business plan and strategies for Superior Sales & Service delivery, as well as the scope & definition of the desired “customer experience”. This is with a key aim to grow market share in the SME category, using all Mashreq Business Banking & digital channels, internal and external resources, and directly reporting team members
• Execute Business Banking strategies and plan to develop, leverage and build long term relationship with the affluent segment to achieve sales targets
• Prepare and execute Business Banking yearly budget plan including financial commitments, service standards and marketing activities.
• Develop and implement in conjunction with other stakeholder’s service standards and customer experience plans team to increase customer awareness of Business Banking range of product and increase revenue per customer.
• Generate business performance for management by combining Sales & Service metrics and process them into actionable reports for overall service measurement & productivity improvements. i.e. FX achievements, Trade achievements, Insurance & Investment achievements, NTB Account openings, DTR/Compliance/AML query clearance, KYC/CPRA remediation.
• Recommendations for product and process development based on customer feedback and analysis of the same.
• Complete ownership of the financial commitments for the assigned team.
• Drive sales and develop efficient plans aimed at enhancing MANAGER - NEOBIZ PORTFOLIOs productivity and minimizing budgets.
• Planning and monitoring of sales activities via sales activity tracker productivity metrics and KPI for the business.

• Coaching, grooming and developing the competency level of sales & service staff.
• Overall management of recruitment i.e. selection, recruitment, training, certification and deployment.
• Supporting and facilitating delivery of key trainings to staff including the proposition and induction of new staff.
• Proactive in key HR activities for Business Banking segment including identifying and recommending talent to other Areas
• Lead, develop and motivate the MANAGER - NEOBIZ PORTFOLIO team by enforcing the performance management culture and adopt reward recognition programs.
• Identify critical MANAGER - NEOBIZ PORTFOLIOs and set recommendation for career development and growth plans.

• Establish and institutionalize a culture of internal control and compliance in line with bank’s SOPs, external local regulations, ADM and AML guideline to ensure a risk free operating environment and achieve satisfactory risk rating
• Communicate changes in product, credit policy parameters and new product launch to the Relationship Managers.
• Ensure the KYC of the customer base is updated timely manner
• Track the daily EDMS exception report raised on MANAGER - NEOBIZ PORTFOLIO clients, by CAM or compliance team and guide the team to clear the exceptions within the TAT.
• Track daily DTR/AML queries of MANAGER - NEOBIZ PORTFOLIO portfolio in CRM and ensure timely clearance of the queue.
• Perform call monitoring to ensure the quality of sales & services and ensure no mis-selling in the team.
• Monitor and control deviation in policies / processes to mitigate risk and take corrective and immediate action. i.e. daily revision of reports.

• Handle and resolve customer complaints, operations related matters and credit and marketing issues across cross functional lines RBG and other groups, to maintain and build a loyal customer base.
• Root cause analysis of all customer complaints for rectification and improvement of NPS scores.
• Responsible to drive to success, all customer experiential related micro event held within the area/centers

• Ensure superior service delivery standards by constantly monitoring the key service performance indicators.
• Interact with the distribution channel to acquire, drive referrals and ensure fulfillment of leads within approved TAT

• University graduate.
• Excellent people management skills and conflict management.
• Excellent knowledge of business banking products – FX, Trade, Insurance & investments
• 5 – 7 years’ experience as a Business Banking RM
• 2 years’ Experience as a Team Leader managing Business Banking RM’s
• 10 years’ experience in a sales.
• Customers focus and service orientation.
• Motivational skills and positive attitude.
• Ability to think creatively and challenge existing systems and processes.
• Analytical and numeric skills.
• Ability to work under pressure and think on his / her feet.
• Dynamic, results-oriented approach to work.

Company Description

At RedRock Capital, we are committed to delivering institutional-grade investment management solutions across global financial markets. With a disciplined approach rooted in precision, transparency, and trust, we empower our clients to build long-term wealth through diversified strategies spanning forex, equities, commodities, indices, crypto, and derivatives. Our mission is simple yet powerful: to help investors preserve and grow their capital with sustainable, risk-managed returns. RedRock Capital blends algorithmic intelligence with human expertise to lead in modern portfolio management, serving private investors, institutions, and high-net-worth individuals worldwide.

Role Description

This is a full-time on-site role located in Islamabad for a Relationship Manager. The Relationship Manager will be responsible for managing and developing client relationships, providing investment advice, discussing and implementing investment strategies, and ensuring client satisfaction. The role involves regular communication with clients, conducting market research, and staying updated with financial market trends. The Relationship Manager will also be responsible for identifying new business opportunities and managing client portfolios to achieve their financial goals.

Qualifications

• Strong client relationship management and customer service skills
• Investment advice and portfolio management skills
• Market research and financial analysis skills
• Excellent communication and interpersonal skills
• Ability to work on-site in Islamabad
• Bachelor's or Master's degree in Finance, Business, or a related field
• Professional certifications such as CFA or CFP are a plus
• Experience in the financial services industry is beneficial

We're Hiring – Relationship Manager

Bank Alfalah is looking for a dynamic and customer-focused
Relationship Manager (RM)
to join our team. This role is ideal for someone passionate about building strong client relationships, driving business growth, and delivering exceptional banking solutions.

Key Responsibilities:

• Develop and maintain long-term relationships with clients.
• Identify customer needs and provide tailored financial solutions.
• Achieve business growth targets by cross-selling and up-selling bank products.
• Ensure compliance with bank policies and regulatory guidelines.
• Deliver excellent customer service to enhance client satisfaction.

Who We're Looking For:

• Bachelor's degree in Business, Finance, Economics, or related field (Master's preferred).
• 2–5 years of relevant experience in banking or financial services.
• Strong communication, negotiation, and relationship-building skills.
• Proven track record of achieving sales/business targets.
• Customer-centric mindset with a problem-solving approach.

Why Join Us?

At Bank Alfalah, we believe in empowering our people with opportunities for growth, learning, and career development in a supportive environment.

Location:
Islamabad

How to Apply:
Please email your resume to with the position title mentioned in the subject line.

Job Opportunity – Relationship Manager

Industry:
Islamic Banking Sector

Location:
All Over Pakistan

Positions Available:
50–70

Position:
Relationship Manager
Salary Budget:
PKR 100,000Eligibility Criteria:

• Education:
  Graduation (minimum requirement)
• Experience:
  3–5 years of relevant experience in
  Banking Sales
• Industry:
  Only candidates from the Banking sector
  will be considered

Key Responsibilities:

• Develop and manage client relationships to drive business growth.
• Achieve sales targets for banking products and services.
• Provide excellent customer service and resolve client queries.
• Ensure compliance with Islamic Banking principles and company policies.
• Identify opportunities for cross-selling and business expansion.

Job Summary
This position is responsible for acquiring, maintaining and developing the Employee Banking business by providing high value relationship based sales and service to corporations designed to meet corporate and employee needs.

Key Responsibilities

• Identify potential corporate that meets our criteria.
• Pitch employee banking business proposition to targeted relationships.
• Provide customized value propositions to relationships.
• Deliver business performance objectives.
• Pre-send product bundles description and bank proposition
• Deliver promptly, and clarify what is needed for an effective first discussion
• Responsible for empanelling new corporate in accordance to the Employee Banking (EB) corporate empanelment/listing procedure.
• Effectively manage portfolio.
• Manage and grow relationship with the pool of new and existing corporate aimed at deepening corporate relationship thereby increasing employee penetration.
• Constant engagement through regular visits to corporate.
• Collect employee list with required contact info
• Agree on schedule to hold outreach events
• Understand other clients' needs, e.g. ATM at company premises
• Manage a regular update from the client for newly joined employees.
• Liaise with the dedicated fulfilment team to ensure that all individual customer queries are dealt promptly.
• Working alongside Employee Banking Business Development Executives on employer/employee sign-ups and cross-sales activities.
• Effective liaison with the Client Relationship and Operations to ensure all stakeholders expectations are met.
• To ensure that prospects are clearly communicated about the bank charges/terms and conditions.
• To ensure "Customer Due Diligence" (CDD) requirements as prescribed by the bank are duly adhered to.
• All Legal and Compliance guidelines are adhered to.
• Data confidentiality and secrecy norms of the bank are adhered to.
• To ensure that the Sales process prescribed by the bank is fully adhered to
• Ensure error rate remain under set standard.
• Maintain complete and detailed knowledge of all the assigned products.
• Ensure awareness and adherence to all policies, guidelines, procedures and local regulatory requirements.
• Drive and implement an effective risk management framework, and promote a strong risk management and compliance culture.
• Zero tolerance on fraud, mis-selling & customer data confidentiality.
• To ensure that CDD, Anti Money Laundering (AML), mis-selling polices are understood & followed at all times.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary

We are looking for a motivated candidate (BBA/BS) to join our
High Net Worth (HNW) Desk
. The ideal individual should be fluent in communication, possess a professional personality, and demonstrate a strong passion for the
stock market
. The role will start as a
Management Trainee / Relationship Manager
, offering opportunities for learning, growth, and career advancement.

Key Responsibilities

• Build and maintain relationships with
  High Net Worth (HNW) clients
  .
• Assist clients with their
  investment needs
  and deliver excellent service.
• Coordinate with internal teams to support
  trading and portfolio requirements
  .
• Learn and apply knowledge of
  stock market products, trading, and client servicing
  .
• Prepare and present client reports, updates, and investment-related communication.
• Develop professional skills through training and on-the-job exposure.

Requirements

• Education:
  BBA / BS (Finance, Business, Economics, or related field).
• Experience:
  Fresh graduates to 1 year of experience (internship experience will be a plus).
• Skills:
• Professional and presentable personality.
• Strong interest and passion for working in the
  stock market
  .
• Willingness to learn and grow in a client-facing role.