61 Retail Banking jobs in Karachi

We are looking for a passionate and driven Customer Service Representative to join our growing team. Job Summary As a Customer Service Representative at Lunara, you will be the first point of contact for our customers. Your primary responsibility is to provide exceptional support, addressing customer inquiries, resolving issues, and ensuring a positive experience with our products and services. You will work closely with the customer service team and other departments to uphold our commitment to customer satisfaction. Key Responsibilities Customer Interaction:

Serve as the primary point of contact for customers, providing personalized assistance across multiple channels,

including phone

, email, live chat, and social media. Ensure each interaction reflects Lunara’s commitment to exceptional service. Respond to customer inquiries via

phone

, email, live chat, and social media in a timely and professional manner. Issue Resolution:

Diagnose, troubleshoot, and resolve a wide range of customer issues related to Lunara's digital wallet, loans, investment products, and payment services. Collaborate with technical teams when necessary to resolve complex issues. Product Knowledge:

Develop an in-depth understanding of Lunara’s fintech offerings, including new product updates and feature launches. Educate customers on how to best utilize Lunara’s products to meet their financial needs. Customer Education:

Proactively engage with customers to provide information on Lunara’s financial products, helping them make informed decisions. Offer guidance on using features, managing accounts, and optimizing their financial activities. Onboarding Support:

Assist new customers during their onboarding process, ensuring a smooth and hassle-free experience. Guide customers through account setup, verification processes, and initial product usage. Customer Insight:

Identifying trends and recurring issues. Work with the Product and Development teams to suggest improvements and innovations based on customer insights. Compliance and Security:

Uphold Lunara’s standards for data privacy and security. Ensure all customer interactions and transactions comply with regulatory requirements, and handle sensitive information with utmost care. Escalation Management:

Identify and escalate high-priority issues or technical challenges to the appropriate department. Follow up to ensure timely and satisfactory resolution, keeping customers informed throughout the process. Knowledge Sharing:

Contribute to the continuous improvement of the Customer Service team by sharing best practices, updating internal knowledge bases, and mentoring new team members. Performance Tracking:

Monitor personal performance metrics, such as response time, resolution rate, and customer satisfaction scores. Strive to meet and exceed Lunara’s customer service goals. Customer Retention:

Identify opportunities to enhance customer loyalty by addressing concerns promptly and providing value-added services. Participate in initiatives aimed at increasing customer retention and satisfaction. Qualifications

Education:

High school diploma or equivalent (required). Bachelor’s degree in Business, Communications, or a related field (preferred). Experience:

1-2 years of experience in customer service, preferably in the fintech or technology sector. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities with a focus on customer satisfaction. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM, Intercom, Notion, Slack and other customer support tools. Empathy and patience when dealing with customers. Technical Proficiency:

Basic understanding of fintech products and technology is a plus. Ability to write database queries and generate reports will be a plus ! Why Join Lunara?

Innovative Environment:

Be part of a dynamic team driving innovation in fintech. Career Growth:

Opportunities for professional development and career advancement. Work-Life Balance:

Flexible working hours and remote work options. Inclusive Culture:

Join a diverse and inclusive workplace that values collaboration and creativity. How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and interest in the role to Lunara is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Customer Service Specialist
Royal Com Solutions & Softwares, Pakistan

Forward your Resume to or WhatsApp at .

Attention Job Seekers!
We are looking for individuals who are passionate about working in a Call Center and eager to earn money.

We need 3 Agents for our Night Shift USA-based campaign.
Shift: (Mon to Fri) 8:00 PM to 05:00 AM, (Sat) 8:00 PM to 2:00 AM.

Earn up to 50,000 + Bonuses + Incentives. Free in-house food.
Come along with your last 3 salary slips; we will offer you more than that as your basic salary.

Requirements:

1. Communication Skills
2. English Fluency (Must)
3. Experience in the Call Center industry (Must)
4. Strong sales skills
5. Punctuality
6. Attentiveness
7. Self-motivated
8. Able to work under stress
9. Team player

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Answer customer calls and emails, answer customer inquiries. Handle customer complaints and issues, provide solutions and ensure customer satisfaction. Maintain customer records, update and manage customer information. Assist sales and marketing departments in processing customer orders and service requests. Track customer feedback and provide improvement suggestions to improve service quality. Perform other customer service related tasks. Job Specification

Verbal Communication: Express information clearly and be able to explain complex issues in a language that customers understand. Written Communication: Respond to customer inquiries in email or online chat accurately and concisely. Active Listening: Listen to customer needs and problems to ensure full understanding. Analytical Skills: Quickly identify the root cause of problems and provide effective solutions. Adaptability: Ability to quickly find new solutions when faced with unusual situations. Patience: Ability to remain calm and patient even with difficult or dissatisfied customers. Empathy: Ability to understand customer emotions and needs to better help them. Multitasking: Ability to handle multiple customer requests at the same time and complete tasks within the specified time. Efficient Work: Handle customer issues efficiently without compromising service quality.

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Customer Service Representative A Forward , Pakistan

A customer service representative is like a superhero for customers. They swoop in to save the day by answering questions, solving problems, and making sure customers have a great experience. Join our team and make a difference in the lives of our customers. Male and female both are encouraged to apply. Fresh candidates can apply. Training will be provided for 5-6 days. Fluent English is our priority. You can earn up to 20k, depending on your brainpower.

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Qualifications and Skills

Experience : Minimum 2+ years in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams. Industry Knowledge : Familiarity with garment retail, particularly knitted apparel (hoodies, t-shirts, sweatshirts, pajamas), including product specifications and customer expectations. Leadership : Proven ability to lead, motivate, and manage a team of CSRs in a remote, fast-paced environment. Communication : Exceptional verbal and written English communication skills, with the ability to train CSRs to meet North American customer standards. Technical Skills : Proficiency in CRM systems, e-commerce platforms (e.g., Shopify), and Microsoft Office Suite. Cultural Adaptability : Understanding of USA and Canada customer service expectations, including professional tone, cultural sensitivity, and responsiveness. Problem-Solving : Strong analytical and problem-solving skills to handle complex customer issues and improve team performance. Education : Bachelor’s degree in business, communications, or a related field preferred; a high school diploma or equivalent required. Availability : Willingness to work flexible hours to accommodate USA/Canada time zones (e.g., evening shifts in Pakistan to align with North American business hours). Work Environment

Remote Role : Based in Pakistan, managing a remote team of CSRs, with regular virtual communication with USA/Canada teams. Tools Provided : Access to CRM software, communication platforms (e.g., Slack, Zoom), and training resources. Schedule : ( 7 PM–2 AM PKT). Key Responsibilities

Team Leadership : Supervise, train, and mentor a team of Pakistan-based CSRs to deliver high-quality customer service to USA and Canada customers, ensuring adherence to brand standards. Customer Interaction Management : Oversee handling of customer inquiries, complaints, and order issues (e.g., sizing, returns, shipping) for knitted apparel, ensuring timely and effective resolutions. Process Optimization : Develop and implement customer service policies, procedures, and KPIs tailored to the garment retail industry, focusing on customer satisfaction and retention. Escalation Handling : Address escalated customer issues, particularly those involving product quality, delivery delays, or complex returns, maintaining a professional and customer-centric approach. Cross-Cultural Communication : Train CSRs to understand and adapt to USA and Canada customer expectations, including cultural nuances, language proficiency, and time zone alignment (e.g., EST, PST). Performance Monitoring : Track and analyze team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and provide regular reports to senior management. Technology Utilization : Manage and optimize the use of CRM software, and e-commerce tools to streamline customer interactions and improve efficiency. Training and Development : Recruit, onboard, and train new CSRs, fostering a culture of excellence, accountability, and product knowledge specific to knitted apparel (e.g., fabric care, sizing charts). Collaboration : Work with USA/Canada-based marketing, sales, and logistics teams to align customer service with business goals, ensuring seamless order fulfillment and customer experiences. Compliance and Reporting : Ensure compliance with company policies, data protection regulations (e.g., GDPR for Canada, CCPA for USA), and maintain accurate records of customer interactions. Job Type: Full-time Education: Bachelor's (Preferred) Work Location: In person Application Deadline: 05/09/2025; Expected Start Date: 05/09/2025

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Position: Evening Customer Service Representative Location: Karachi, Pakistan Industry: Logistics

Responsibilities: 1. Respond to customer inquiries and provide accurate information regarding products, services, and promotions. 2. Handle customer complaints, issues, and escalations in a professional and timely manner. 3. Assist customers in placing orders, processing returns, and resolving payment-related queries. 4. Maintain a high level of product knowledge to effectively address customer needs and concerns. 5. Collaborate with various teams to ensure smooth order processing and delivery. 6. Maintain accurate customer records and update databases with relevant information. 7. Manage and prioritize multiple tasks while delivering exceptional customer service. Job Specification

1. Excellent verbal and written communication skills. 2. Strong problem-solving abilities and a customer-centric approach. 3. Ability to work effectively in a fast-paced and dynamic environment. 4. Exceptional time management skills and the ability to meet deadlines. 5. Proficiency in using customer service software, databases, and Microsoft Office Suite. 6. Attention to detail and the ability to handle sensitive customer information with confidentiality. Logistics and Supply Chain - Karachi, Pakistan

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Overview

This is a full-time on-site role for a Customer Service Representative located in Hyderabad District. The Customer Service Representative will handle customer inquiries, resolve customer complaints, provide information about products and services, and ensure customer satisfaction and retention. They will also maintain accurate records of customer interactions and transactions. Responsibilities

Handle customer inquiries. Resolve customer complaints. Provide information about products and services. Ensure customer satisfaction and retention. Maintain accurate records of customer interactions and transactions. Qualifications

Customer Service Representatives, Customer Support, Customer Satisfaction skills Customer Service, Customer Experience skills Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to work in a fast-paced environment Proficiency in using customer service software and tools High school diploma or equivalent; Bachelor's degree is a plus

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Teknika Corporation of Pakistan, Pakistan Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business and in most cases will be: helping to develop a customer service policy for an entire organisation; managing a team of customer services staff; handling face-to-face enquiries from customers. Job Specification

Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible. Information Technology and Services - Karachi, Pakistan

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Overview

TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Benefits

Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities

Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards. Requirements

Proficiency in English (both written and verbal) At least 1 year of customer service experience Experience with tools like Gorgias, Zendesk, or Shopify is a plus Excellent problem-solving and communication skills Adaptable and solutions-oriented mindset Technical Requirements

Personally owned PC or laptop with an i5 processor or equivalent Minimum of 15 Mbps for both upload and download internet speed Application code:

CS Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us! Job details

Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting

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