Quality Assurance Executive

Islamabad, Islamabad Bright Ideas Communications

Posted 2 days ago

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Direct message the job poster from Bright Ideas Communications

Overview

Human Resource & HR Operations Leader | Talent Development | Employee Engagement | Organizational Growth

Job Type: Full-time

Job Overview:

Job Opportunity – QA Executive

Location: Gulberg Green

Job Type: Full-time

We are hiring QA Executives to join our growing team. The ideal candidate will be responsible for ensuring quality standards, monitoring processes, and identifying areas of improvement to enhance overall performance.

Responsibilities
  • Conduct random + targeted sampling for smart auditing.
  • Perform daily recording & CRM reviews for ongoing monitoring.
  • Provide timely feedback within 48 hours.
  • Instantly flag critical issues and escalate in real-time.
  • Prepare daily reports on fresh leads.
  • Review calls and text messages for quality compliance.
  • Identify errors and highlight process gaps.
  • Support calibration sessions and process optimization.
  • Calibration Owner
  • Process Optimizer
  • Performance Analyst
  • Process Monitor
  • Call Reviewer
  • Error Identifier
Qualifications
  • Strong analytical & problem-solving skills
  • Excellent communication and reporting abilities
  • Previous QA/Call Center/Process Monitoring experience is a plus
What We Offer
  • Competitive salary package
  • Growth & learning opportunities
  • Supportive and collaborative work environment
Customer Support – Spanish & English

We are looking for a fluent Spanish and English-speaking Customer Support Executive to join our team. The ideal candidate will handle customer inquiries, provide accurate information about our services, resolve issues, and ensure a smooth customer experience.

Key Responsibilities
  • Handle incoming calls, WhatsApp, emails, and chat inquiries in Spanish and English
  • Assist customers with booking appointments, rescheduling, and follow-ups
  • Provide information about services, treatments, and promotions
  • Maintain a professional and empathetic approach in all interactions
  • Record customer details and update CRM systems (e.g., Bitrix24)
  • Collaborate with doctors and clinic staff to ensure smooth communication
  • Follow up with customers for feedback and reminders
Requirements
  • Fluency in Spanish and English (spoken and written) – must
  • Strong communication and interpersonal skills
  • Previous experience in customer support, hospitality, or clinic/healthcare industry preferred
  • Ability to multitask and handle pressure in a fast-paced environment
  • Basic computer and CRM knowledge (Bitrix24 experience is a plus)
  • Positive, patient, and problem-solving attitude
What We Offer
  • Competitive salary + performance incentives
  • Training and growth opportunities
  • Friendly and professional work environment
  • Opportunity to work with an international brand in the aesthetics/healthcare industry
Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Quality Assurance
  • Industries: Marketing Services

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Quality Assurance Specialist

Islamabad, Islamabad Wizdaa

Posted 2 days ago

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Overview

Position Type: Full-Time

Job Summary: As a Quality Assurance Specialist , you will be responsible for ensuring the quality and reliability of our software products. This role includes both manual and automated testing , where you will design, develop, and execute test cases to identify defects and improve software performance. You will leverage automated testing tools like Selenium and Cypress while also focusing on hands-on manual testing to cover edge cases and user scenarios that require human intuition.

Key Responsibilities

Test Planning and Design:

  • Develop and maintain comprehensive manual and test plans, test cases, and test scripts.
  • Collaborate with development teams to understand product features and requirements for effective test planning and coverage.

Manual Testing:

  • Perform manual testing to validate new features, bug fixes, and UI/UX aspects, ensuring comprehensive product coverage.
  • Identify test cases that require manual validation and ensure detailed documentation for repeatability.
  • Conduct exploratory testing to uncover potential usability issues and edge case bugs.

Test Automation:

  • Design, develop, and maintain automated test scripts using Selenium and Cypress frameworks.
  • Identify opportunities to automate repetitive tasks while still ensuring manual testing is applied where automation is insufficient.
  • Implement and manage continuous testing pipelines for various stages of software development.

Test Execution and Reporting:

  • Execute both manual and automated tests on various environments.
  • Report defects and issues to the development team, ensuring detailed replication steps.
  • Analyze test results, document test reports, and assist in troubleshooting issues.

Quality Assurance Best Practices:

  • Stay updated with the latest testing tools and strategies in both manual and automated testing.
  • Contribute to the improvement of overall QA processes and practices, particularly around where manual testing is essential.

Team Collaboration:

  • Work closely with development and product teams to ensure alignment on quality standards and release timelines.
  • Participate in Agile/Scrum meetings and provide input on both manual and automated testing approaches.

Qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, or a related field.
  • Proven experience in QA, with expertise in both manual and automated testing .
  • Strong proficiency in manual testing methodologies , with attention to detail in identifying edge cases and user scenarios.
  • Experience in automated testing tools , specifically Selenium and Cypress.
  • Excellent understanding of software QA methodologies, tools, and processes.
  • Strong communication and problem-solving skills.
  • Fluent in English, both written and spoken.

Work time : EST timezone - around 9am to 6pm (6pm to 3am Pakistani time).

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Quality Assurance Lead

Islamabad, Islamabad LMKR

Posted 3 days ago

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Quality Assurance Lead role at LMKR

We are looking for a QA Lead with 8+ years of experience to join our Quality Engineering team and drive the delivery of high-quality software solutions. The ideal candidate will bring expertise in automation (UI and API), manual, SQL/database, and performance testing, along with proven leadership experience in managing QA teams, mentoring talent, and ensuring successful delivery through risk identification and mitigation.

Responsibilities
  • Lead the design and execution of functional, regression, integration, and performance testing across diverse applications
  • Lead and design test automation architecture spanning multiple product technologies, covering build verification, functional validation, stability, and data integrity.
  • Spearhead improvements to software development processes across all teams, embedding Total Quality Assurance best practices in project management, development, business operations, reporting, and quality management.
  • Oversee and contribute to the creation and review of test strategies, test plans, and test cases, ensuring full coverage of features and system requirements.
  • Act as a test lead, planning, assigning, and reviewing the work of QA engineers to meet project goals and deadlines.
  • Mentor and guide QA engineers, providing technical leadership and enabling testers to transition into automation practices including performance testing, and risk-based testing.
  • Serve as a subject matter expert (SME) for domain knowledge and supported applications.
  • Review requirements, user stories, specifications, and design documents to translate them into detailed and comprehensive test plans.
  • Estimate, prioritize, plan, and coordinate testing activities in an Agile environment, ensuring timely delivery with high quality.
  • Ensure comprehensive UI, API, database and performance testing, leveraging strong knowledge of database concepts, best practices, and proficiency in SQL for validation and analysis.
  • Collaborate with cross-functional teams (developers, product managers, business analysts) to define system requirements, interfaces, and performance needs, aligning QA with business objectives.
Required Skills
  • Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.
  • A minimum of 8 years of experience as a Quality Engineer, with leadership exposure.
  • Strong expertise in manual testing, with experience in automation testing (UI and API) and possesses the ability to efficiently analyze extensive datasets
  • Good understanding of performance testing and metrics.
  • Experience with AWS/Azure
  • Expertise in GitHub pipelines for continuous delivery.
  • Excellent communication and facilitation skills.
  • Ability to translate software requirements/stories into accurate and complete test scenarios, including identifying detailed test data needs.
  • Proficiency in SQL and database querying, with a solid understanding of database concepts, methodologies, and best practices.
  • Experience managing QA teams and mentoring team members across multiple projects and products.
  • Ownership of delivery, with the ability to identify potential risks and mitigate them to achieve desired goals.
  • Excellent written and spoken English skills.
  • Experience working in a distributed environment with colleagues across different geographies.
  • Proficiency in SQL for data validation, querying, and analysis.
Experience
  • Minimum: 6 - 7 years
  • Preferred: 8+ Years
Education/Qualification
  • Minimum: Bachelor's degree in Computer Science, Engineering, or related field
  • Preferred: Master's degree in Computer Science, Engineering, or related field
Location
  • Islamabad or Lahore (on-site)
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Oil and Gas and IT Services and IT Consulting

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Quality Assurance Agent

Islamabad, Islamabad Microcred

Posted 4 days ago

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Job Description

Responsibilities
  1. Performing call quality monitoring and following all standards.
  2. Able to work or assign tasks/targets assigned by management.
  3. Prepare analysis reports for internal and external departments.
  4. Excellent verbal and systematic skills (MS Office, monitoring software).
  5. Ability to multitask.
Job Specification

Proven work experience as a Quality Assurance Specialist or similar role.

Working knowledge of tools, methods, and concepts of quality assurance.

Solid knowledge of relevant regulatory standards.

Good communication skills, both verbal and written.

Excellent data collection and analysis skills.

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Quality Assurance Engineer

Islamabad, Islamabad Zones, LLC

Posted 11 days ago

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Job Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

You are a dynamic, multifaceted individual with a background in Computer Science or Engineering and experience developing manual and automated QA for enterprise application APIs in Angular, React, Vue, and native mobile apps. You possess knowledge of agile processes and principles. You also have a keen interest and understanding of digital processes . You possess intellectual curiosity, out-of-the-box thinking, strong problem-solving skills, excellent communication skills, and the ability to work/influence multiple stakeholder groups.

Zones Digital is tasked with building and innovating functionality that delights our clients and drives our colleagues performance. Here, Zones "intrapreneurs" work with Zones' business leaders, industry partners, and customers to develop and scale innovative ideas into valuable functionalities. Our mission is to radically accelerate digital innovation through collaboration and rapid experimentation that delivers connected, integrated, and automated technology solutions to businesses worldwide.

What you’ll do as the QA Engineer

Employees employed in the role of QA Engineer shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • You will develop manual and automated QA tests for all workflows and cases .
  • Create scalable QA automation frameworks that scale with the platform.
  • Identify and work with the engineering team to resolve performance and scalability issues.

What you will bring to the team:

  • 5+ years of progressive engineering experience.
  • 5+ years of experience creating QA automation for enterprise, web, and mobile applications.
  • Experience with QA frameworks like JEST and Cypress.
  • Hands-on experience with any of the following: Python, React, Angular, JavaScript, Typescript, etc.

Your Education

  • BS/MS in Computer Science or related field.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Shift Timings: 7:00 PM to 4:00 AM (Pakistan Time)

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Quality Assurance Specialist

Islamabad, Islamabad Allainet Private Limited

Posted 15 days ago

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Job Description

We have an immediate opportunity for a Quality Assurance Specialist with extensive experience in support of full software development to release lifecycle. Excellent background in quality assurance and business analysis is imperative

The purpose of this position is to provide advanced level quality assurance to various web based projects and processes. The position will have high level of responsibility, room for growth, interaction with other areas, cutting edge technology, in an exciting, challenging and growing environment.

Job Specification

- Solid understanding of structured Quality Assurance Methodologies as well as Use Case Definition, Quality Attributes and Business Process Flows
- Development and project management experience is a plus
- Extensive Web-based application quality assurance experience
- Strong project and time management skills with the ability to meet assigned timelines and manage multiple projects simultaneously.
- Flexibility and adaptability necessary to thrive in an innovative, fast- paced environment with shifting priorities.
- Strong interpersonal skills for consultation with clients and vendors.
- Excellent verbal and written communication skills.
- Ability to extend workday, and/or respond to emergency calls as needed.
- Ability to draft Quality Assurance test plans to validate business requirements.
- Experienced in proactive risk management and mitigation.
- Skilled in organizing and facilitating project and quality assurance review meetings.
- Skilled in leading teams and creating a productive teamwork environment.
- Bachelor's degree or equivalent experience
- Minimum of 1-2 year experience in quality assurance experience required

Information Technology and Services - Islamabad, Pakistan

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Quality Assurance Manager

Islamabad, Islamabad Appic Solutions

Posted 19 days ago

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Job Description

Quality Assurance Manager required for ongoing projects of Android and iPhone

Candidate will be responsible for:

-Creating test cases.

-Check new features/bugs against those test cases.

-Take ownership of issues and interact with developers to fix it.

Job timings 6hours/day (from office Islamabad), 5days/week

Fresh candidates with degrees in Computer Science or Management are encouraged “on job training” will be provided.

Job Specification

-BS in Computer Science and Software Engineering

-Candidate should have basic concepts of software testing.

Information Technology and Services - Islamabad, Pakistan

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Quality Assurance Engineer

Islamabad, Islamabad APIMATIC

Posted 26 days ago

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Job Description

APIMatic , through its Code Generation product coupled with APIMatic Developer Experience Portal and APIMatic OpenAPI Linter, enables enterprises to document their API using OpenAPI, validate and lint it, and then create SDKs. Through our automatic solution, enterprises can cut down time for their teams and API consumers

APIMatic's free tools are used in 200+ countries, and its paid solutions are deployed by prominent Fortune 100 and Fortune 500 companies. And we're still growing! APIMatic, headquartered in New Zealand with teams in Auckland, North America, and Islamabad, is rapidly expanding its global presence.

About the Role

As a QA Engineer, you will be responsible for ensuring the quality and reliability of software products by executing test cases, identifying defects, and collaborating with development teams. This role requires a keen eye for detail, problem-solving skills, and a strong understanding of testing methodologies. You will gain hands-on experience with automation tools, API testing, and defect tracking while contributing to process improvements and overall product quality.

Job Responsibilities
  • Design, develop, and execute comprehensive test cases to validate product components.
  • Conduct Functional, Regression, Exploratory, Smoke, Performance, and UI Testing.
  • Identify, document, and troubleshoot defects while ensuring timely resolution.
  • Participate in test planning, defect triages, and prioritization discussions.
  • Contribute to process improvements, documentation, and team knowledge sharing.
  • Collaborate with developers, product managers, and stakeholders for quality assurance.
  • Perform API testing using tools like REST Assured and Postman.
  • Assist in designing and maintaining scalable test automation frameworks.
  • Apply software QA methodologies, tools, and processes effectively.
  • Conduct stress testing on web UIs and APIs using tools like JMeter.
  • Support SDK testing to ensure comprehensive validation of software components.
  • Clearly communicate findings and collaborate to align with technical requirements.
  • Demonstrate analytical skills to understand system functionality and impact.
  • Assist in onboarding new team members and contribute to continuous improvement.
Required Skills and Experience
  • Bachelor's degree in Software Engineering, Computer Science, or equivalent required
  • 2-4 years of experience in software automation testing.
  • Working knowledge of QA processes and methodologies is required.
  • Hands-on experience writing UI tests using Cypress, and Playwright.
  • Hands-on experience writing API testing using REST Assured and Postman is required.
  • Extensive experience with microservices testing and solid knowledge of REST API principles.
  • Understanding of security concepts such as JWT, JWS, and HTTPS (considered as an advantage).
  • Hands-on experience with Git VCS and working with CI/CD systems.
  • Experience working in a test automation framework from scratch.
  • Strong knowledge of software QA methodologies, tools, and processes.
  • The ability to stress test web UI and APIs using JMeter is a plus.
  • Experience with testing SDKs is considered a big advantage.
Why Join us?
  • Ability to lead a team working on a world class product with global outreach.
  • Exposure in dealing with customers across the globe.
  • Opportunities to travel the world and carry thought leadership in the industry.
  • Fun team to work with in a startup environment.
  • Possibility of owning shares in the company.
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Quality Assurance Analyst

Islamabad, Islamabad Leeddev

Posted 26 days ago

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Job Description

Leed Pakistan is a software development company established in 2020, headquartered in Canada, with development offices in Germany and Pakistan. Despite our rapid growth to 50+ professionals, we prioritize quality and customer care. We work with startups and established businesses worldwide to deliver successful projects across 4 continents. Our services include Tech Consulting, Enterprise Applications, Mobile Applications, IT Management & DevOps, Digital Marketing and Analytics, and Cybersecurity.

Job Description:

We are looking for an innovative and experienced Quality Assurance Analyst to join our team. In this role, you will be responsible for supporting the planning, design, and execution of comprehensive test strategies across web and mobile platforms. You will work closely with cross-functional teams to ensure our products meet the highest quality standards, are fully functional, and provide a seamless user experience.

To succeed in this role, you must exhibit strong attention to detail, analytical and problem-solving skills, and the ability to think critically about both functional and user experience aspects of software.Key Responsibilities:

  • Review design specifications and requirements to understand the scope and functionality of software products.
  • Develop, execute, and maintain test plans, test cases, and test scripts for:
  • Web applications
  • Mobile applications (primarily Android, iOS a plus)
  • Cloud-based platforms
  • Hardware integrations (MQTT, GPS, gyroscope, and other wearable device sensors)
  • Perform integration, end-to-end, and UI/UX testing, as well as basic performance and load testing.
  • Record and track bugs using issue tracking tools, detailing defect type and steps to reproduce.
  • Collaborate effectively with developers, product managers, and QA team members to resolve issues and ensure product quality.
  • Provide feedback on usability and recommend improvements to enhance the overall user experience.
  • Identify areas for process improvement and help refine QA methodologies.
  • Recommend and monitor preventive and corrective actions to ensure quality assurance standards are met.

Requirements:

  • Excellent command of the English language, both written and verbal.
  • 5+ years of experience in QA testing for web, mobile (especially Android), and cloud-based applications.
  • Experience with API testing tools.
  • Good knowledge of writing SQL queries.
  • Familiarity with hardware testing (GPS, sensors, gyroscope, MQTT) is a plus.
  • Experience with integration testing between mobile and wearable devices (Android and iOS).
  • Exposure to performance, security, and load testing is a nice-to-have.
  • Familiarity with automation testing tools is a plus.
  • Self-motivated, detail-oriented, and capable of working independently or as part of a distributed team.
  • Must have a functional Windows laptop and stable internet connection.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Quality Assurance
  • Industries IT Services and IT Consulting

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Quality Assurance Specialist

Islamabad, Islamabad Touchstone Communications

Posted 26 days ago

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Quality Assurance Specialist
Touchstone Communications, Pakistan

This is an executive level position. The prospect will be reporting to the Assistant Manager Quality Assurance. The selected candidate will be responsible for the following:

  1. Evaluating each and every agent on their assigned project every month by using the standard QA evaluation form.
  2. Providing feedback to the agents he evaluates by coaching them on their weak areas in the training & coaching sessions.
  3. Evaluating every agent on the assigned project >= 12 times / month to ensure the evaluations of every agent are done using the standard evaluation form & by updating their assignments.
  4. Providing qualitative & quantitative feedback for every assigned agent periodically & month end for the Bonus report by writing their comments on the bonus report against each agent.
  5. Conducting monthly Calibration & Training sessions by sending the recordings one day prior and discussing the calls & general feedback in the sessions.
Job Specification

The Applicant must possess:

  1. Excellent communication skills
  2. Good written English skills
  3. Flexibility of working on weekends as well as over time
  4. Strong decision making skills
  5. Sharp listening skills
  6. At least 1 year experience working in the Call center/QA Departments

Information Technology and Services - Islamabad, Pakistan

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