Account Management Coordinator

Karachi, Sindh foodpanda

Posted 3 days ago

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Overview

We are seeking a highly organized Account Management Coordinator to support our Key Account Managers (KAMs) in the day-to-day operations of managing our strategic grocery partners. This role is crucial for ensuring smooth execution and timely issue resolution to help our partners succeed on the platform. What You’ll Do

Operational Support: Assist KAMs in handling day-to-day operational tasks and troubleshooting issues with vendor accounts or listings. Promotion Management: Coordinate and support the uploading of promotional campaigns, ensuring correct setup, timely launches, and accurate data input. Vendor Onboarding: Help onboard new vendor branches and ensure all necessary information (e.g., SKUs, pricing, availability) is correctly added and maintained on the platform. SKU Management: Assist with the setup and updating of menu items or product listings (SKUs), including descriptions, images, and pricing accuracy. Qualifications

Bachelor's Degree in Business Administration or relevant. Good understanding of the retail landscape of Pakistan. Acute sense of responsibility and ability to take full ownership of the function. At least 1-2 years of experience in the relevant field. Process-oriented and data-driven. Experience with Microsoft Office, especially Excel, or Google equivalents. Solid knowledge of the internet and e-commerce sector. What does your playfield look like?

We work in a flexible but fast-paced environment. We start and end with customers to deliver exceptional service. We love to innovate, prioritize, decide, and deliver. We are driven to achieve our targets; join us if you share that drive. Seniority level

Mid-Senior level Employment type

Full-time Job function

Account Management / Operations

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Director Account Management

Karachi, Sindh i2c Inc

Posted 8 days ago

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Based in Lahore, Pakistan, this strategic role is crucial to i2c’s global operation. As the central hub of expertise and best practices, Lahore houses the majority of our subject matter experts and operational personnel. The Director of Account Management will ensure effective global account management and design processes that set the standard for other account groups, promoting consistency and operational excellence. By leveraging innovative capabilities, standardized processes, and a collaborative environment, the ideal candidate will drive the development and dissemination of best practices across account groups and stakeholder departments, ensuring alignment with the company’s global objectives. Night shift (5 PM to 2 AM)

KEY RESPONSIBILITIES Leadership & Strategy Develop and execute strategies tailored to the specific needs of international clients. Align client engagement teams efforts with i2c’s global objectives. Drive thought leadership and innovation, fostering a culture of excellence in client management practices. Operational Excellence Establish and monitor KPIs to measure performance and identify opportunities for optimization. Utilize Lahore’s extensive talent pool to implement and scale operational best practices. Build governance frameworks to ensure alignment with organizational standards, compliance, and efficiency. Client Relationship Management Act as a trusted advisor for clients, maintaining strong relationships and addressing their evolving needs. Oversee seamless onboarding, integration, and ongoing management of accounts. Foster a client-centric approach, ensuring satisfaction and loyalty at every touchpoint. Customer Experience Design Design and deliver exceptional customer experiences across all interaction channels, including email, phone, website, and in-person meetings. Develop self-service tools and resources to enhance customer engagement and satisfaction. Continuously gather customer feedback to refine strategies and processes. Innovation & Collaboration Partner with cross-functional teams to innovate and optimize processes. Identify and adopt emerging technologies and tools that drive efficiency and client engagement. Promote knowledge sharing and training within the team to build organizational capabilities. Performance & Reporting Build transparent reporting systems to track and communicate progress on key metrics. Regularly report outcomes and improvement areas to senior leadership. Proactively identify risks and develop mitigation strategies to protect client relationships. REQUIREMENTS: Education Bachelor’s degree in business, marketing, or a related field (Masters degree preferred). Experience 10+ years in client engagement or account management, with a preference for SaaS or payments industry experience. 8+ years in leadership roles, managing remote or cross-functional teams. Proven ability to manage special need accounts and foster long-term client loyalty. Knowledge, Skills & Personal Characteristics Exceptional communication, interpersonal, and negotiation skills. Strong analytical and problem-solving capabilities. Proficiency in English (native level), with knowledge of additional languages (e.g., French or Spanish) as a bonus. Familiarity with CRM systems, data analysis, and reporting tools. Preferred Skills: Experience in a fast-paced, high-growth environment. Background in software, payments, or similar industries. Strong understanding of client engagement best practices and operational excellence.

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Assistant Manager, Account Management

Karachi, Sindh Delivery Hero SE

Posted 1 day ago

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Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description

Function as the main contact person for accounts in Karachi. Development and maintenance of strong and trustworthy relationships with all assigned accounts. Analysis and identification of upcoming needs and opportunities. Negotiate contracts and close agreements to maximize profits. Responsible for MoM Growth of all assigned accounts. Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders. Prepare reports on Commercial Metrics, Operational Metrics & Product Mix Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools. Additional tasks/projects as they arise. Qualifications

Bachelor's Degree in Business Administration or relevant. At least 2+ years of work experience in a similar role. Experience with Microsoft Office, especially Excel, or Google equivalents. Additional Information

A little About Us: We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!

We love people who can develop things from scratch, own them and then work on improving them.

We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!

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Senior Executive, Account Management

Karachi, Sindh Delivery Hero SE

Posted 1 day ago

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Overview

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Responsibilities

Develop strategic business partnerships with existing customers to be in line with department's direction and customer strategy to deliver business objectives (Sales & Market Share). Cultivate relationships and manage new and recurring clients - you’ll do what it takes to keep them happy and upsell their business either by adding more users or activating existing user base. Ensure timely support to corporate customers in invoicing, operations and order related queries. Cross-sell different foodpanda for business offering to existing customers, gift cards, allowances & panda pro for business. Take lead and coordinate with cross functions on customer projects: i.e. marketing & retention campaign development, etc. Ensure effectiveness of monthly campaign and ROI for every promotions/activities implemented in responsible account(s) and timely customer payment. Regular business review and analysis internally and externally to identify gaps and opportunities. Implementing new business strategies to expand existing customer base and to secure targets by searching and screening for new customers such as corporate projects etc. Provide quality follow up with customer inquiries, pre-sales to post-sales service and technical support to customers to maintain relationships with all potential and existing clients. Generate new ideas and implement right tactics for Account Growth. Achieve the set target by focusing on the development of Active Users and Active Corporates. Qualifications

Bachelor degree or higher in any relating field. 2-3 years’ experience within a client/account management role preferable - B2B account management experience would be an advantage. Direct knowledge of key account management or sales skills is advantageous. Excellent analytical and presentational skills. Experience managing large account portfolios. Strong analytical skills, makes well-judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas. Good command of English. Having a good negotiation skills and budget management experience. Additional Information

A little About Us:

We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!

We love people who can develop things from scratch, own them and then work on improving them.

We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!

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Senior Executive, Account Management

Karachi, Sindh foodpanda

Posted 3 days ago

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Job Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Overview Job Description

Responsibilities

Develop strategic business partnerships with existing customers to align with department direction and customer strategy to deliver business objectives (Sales & Market Share).

Cultivate relationships and manage new and recurring clients — upsell their business by adding more users or activating existing user base.

Ensure timely support to corporate customers in invoicing, operations and order-related queries.

Cross-sell different foodpanda for business offerings to existing customers, gift cards, allowances & panda pro for business.

Lead and coordinate with cross-functional teams on customer projects (e.g., marketing & retention campaign development).

Ensure the effectiveness of monthly campaigns and ROI for promotions/activities implemented in responsible accounts and timely customer payment.

Conduct regular business reviews and analyses internally and externally to identify gaps and opportunities.

Implement new business strategies to expand the existing customer base and secure targets by identifying new customers such as corporate projects.

Provide quality follow-up with customer inquiries, from pre-sales to post-sales service and technical support to maintain relationships with potential and existing clients.

Generate new ideas and implement tactics for account growth.

Achieve the set targets by focusing on the development of Active Users and Active Corporates.

Qualifications

Bachelor degree or higher in any related field.

2-3 years’ experience within a client/account management role; B2B account management experience is advantageous.

Direct knowledge of key account management or sales skills is advantageous.

Excellent analytical and presentational skills.

Experience managing large account portfolios.

Strong analytical skills, sound numerical ability, attention to detail, problem solving, commercial awareness, and the ability to generate new ideas.

Good command of English.

Negotiation skills and budget management experience.

Additional Information

We are fast and goal-driven, with a focus on optimization and continuous improvement.

We value ownership and the ability to develop things from scratch and improve them.

We are committed to achieving targets and welcome driven individuals to join us.

Employment Details

Seniority level: Mid-Senior level

Employment type: Full-time

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Assistant Manager, Account Management

Karachi, Sindh foodpanda

Posted 3 days ago

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Job Description

Responsibilities

Function as the main contact person for accounts in Karachi. Development and maintenance of strong and trustworthy relationships with all assigned accounts. Analysis and identification of upcoming needs and opportunities. Negotiate contracts and close agreements to maximize profits. Responsible for MoM Growth of all assigned accounts. Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders. Prepare reports on Commercial Metrics, Operational Metrics & Product Mix Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools. Additional tasks/projects as they arise. Qualifications

Bachelor's Degree in Business Administration or relevant. At least 2+ years of work experience in a similar role. Experience with Microsoft Office, especially Excel, or Google equivalents. Additional Information

We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us! We love people who can develop things from scratch, own them and then work on improving them. We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!

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Assistant Manager, Account Management

Karachi, Sindh Delivery Hero Austria

Posted 7 days ago

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Job Description

About the opportunity We are looking for a dynamic and results-driven Account Manager to drive the acquisition and management of HORECA (Hotels, Restaurants, Cafés) and O&I (Offices & Industries) accounts. This role involves end-to-end account ownership, from onboarding to order management, ensuring strong relationships, revenue growth, and timely payment recovery. The ideal candidate should be proactive, customer-centric, and skilled in negotiations.

Responsibilities: 1. Client Acquisition & Account Management: • Identify and onboard new HORECA and O&I clients. • Build and maintain strong relationships with key stakeholders. • Act as the primary point of contact for assigned accounts.

2. Sales Growth & Business Expansion: • Develop and execute account strategies to drive sales and meet revenue targets. • Identify cross-selling and upselling opportunities within existing accounts. • Collaborate with internal teams (operations, finance, and marketing) to ensure seamless service delivery.

3. Order & Relationship Management: • Handle end-to-end order processing, ensuring timely fulfillment. • Monitor stock availability and coordinate with supply chain teams. • Provide regular updates to clients on promotions, new products, and pricing.

4. Payment Recovery & Account Retention: • Ensure timely invoicing and payment recovery from clients. • Address and resolve any billing or payment-related issues. • Implement strategies to retain high-value clients and minimize churn

What you need to be successful • Experience: 2-4 years in B2B sales, account management, or business development, preferably in the food, FMCG, or supply chain sector. • Education: Bachelor’s/master’s degree in business, Sales or a related field. • Skills: Strong negotiation, communication, and relationship management skills. • Mindset: Target-driven, proactive and problem-solving approach. • Tech Savvy: Comfortable using CRM tools, MS Excel, and data analysis for reporting.

Who we are foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you ● Enjoyable, dynamic and challenging working environment ● Responsibility from day one in a fast-growing global company ● Employee Discount Codes ● Regular company and team events ● E-learning platform

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Assistant Manager, Strategic Account Management

Karachi, Sindh Delivery Hero SE

Posted 1 day ago

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Job Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Develop new business with existing clients and identify areas of improvement to meet sales quotas. Forecast and track key account metrics (e.g., quarterly results and annual forecasts). Collaborate with the team to identify gaps and opportunities to grow the brand and company’s profitability. Track operational KPIs of the channel. Leverage industry and consumer insights to generate additional business with key suppliers through marketing and sales strategies. Meet with vendors weekly to discuss opportunities and overall performance. Qualifications Bachelor's degree in a related field. 3 to 4 years of relevant experience. Additional Information A little about us: We are a team of relationship builders who excel at collaborating with internal and external stakeholders. We take end-to-end ownership of powerful brands, understanding that with great power comes great responsibility, and our brands are always under close watch.

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Assistant Manager, Strategic Account Management

Karachi, Sindh foodpanda

Posted 3 days ago

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Job Description

Assistant Manager, Strategic Account Management foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities

Communicate the progress of monthly/quarterly initiatives to internal and external Stakeholders.

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

Forecast and track key account metrics (e.g., quarterly results and annual forecasts).

Collaborate with the team to identify the gaps and opportunities to grow the brand and company’s profitability.

Track operational KPIs of the channel.

Be the go to person on industry and consumer trends and leverage insights for generating additional business with key suppliers through a mix of marketing and sales propositions.

Meet vendors on weekly basis to discuss areas of opportunities and overall performance

Qualifications

Bachelor's degree in the related field.

Has relevant 3 to 4 years experience.

Additional Information

We are a team of merry-go people whose forte lies in relationship building to get work done from internal and external stakeholders.

We take end-to-end ownership of powerful brands but “with great power, comes great responsibility” so there are a lot of eyes on our brands all the time.

Referrals increase your chances of interviewing at foodpanda by 2x.

Get notified about new Manager Account Management jobs in

Karāchi, Sindh, Pakistan .

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Business Development

Karachi, Sindh Stifftech

Posted 10 days ago

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Stifftech Solutions is looking for a candidate for the position of

Business Development Intern for Sales . What You’ll Do: Support our sales team in daily tasks, including lead generation, customer outreach, and follow-up. Help identify potential clients and gather valuable market insights to inform our sales strategies. Assist in the creation of sales presentations, reports, and other essential documents. Participate in team meetings and training sessions to learn from experienced sales professionals. What We’re Looking For: A genuine interest in pursuing a career in sales and a desire to learn. Excellent verbal and written communication skills with a friendly and professional demeanor. Ability to manage multiple tasks efficiently and pay attention to detail. Willingness to collaborate with team members and contribute to a positive team environment. A self-starter with a proactive approach to learning and problem-solving. Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with CRM tool is a plus. Preferred a university student doing BBA. Location:

Rokane G24 - Suite#411 - International City Phase(2) - Dubai

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