1,735 Local Businesses jobs in Pakistan

Overview

E-Buyers Solutions is a professional service dedicated to helping businesses and individual sellers grow their eBay stores through advanced account management and thorough product research. Our goal is to save our clients' time, increase sales, and maintain smooth operation of their eBay accounts. With proven experience in managing multiple eBay accounts, we understand eBay policies, buyer psychology, and marketplace trends to maximize profit while ensuring compliance. Our services include account management, SEO-based listing optimization, order processing, customer service, inventory management, and competitor analysis.

This is a full-time on-site role for an eBay Account Manager located in Lahore. The eBay Account Manager will be responsible for daily account management, product research, creating and optimizing listings based on SEO best practices, processing orders, and providing exceptional customer service. The role also involves handling returns, managing inventory and stock, and conducting competitor analysis to develop effective sales strategies. Ensuring compliance with eBay policies and maximizing sales potential are key aspects of this role.

• Strong Account Management skills
• Ability to conduct thorough Product Research
• Excellent Customer Service and Customer Satisfaction skills
• Strong Communication skills
• Analytical skills for effective Competitor Analysis and Sales Strategy development
• Experience with eBay platforms and understanding of eBay policies
• Bachelor's degree in Business, Marketing, or related field is preferred
• Proven experience in managing eBay accounts is a plus

• Entry level

• Full-time

• Business Development and Sales
• Industries: Wholesale Import and Export

Based in Lahore, Pakistan, this strategic role is crucial to i2c’s global operation. As the central hub of expertise and best practices, Lahore houses the majority of our subject matter experts and operational personnel.

The Director of Account Management will ensure effective global account management and design processes that set the standard for other account groups, promoting consistency and operational excellence. By leveraging innovative capabilities, standardized processes, and a collaborative environment, the ideal candidate will drive the development and dissemination of best practices across account groups and stakeholder departments, ensuring alignment with the company’s global objectives.

Night shift (5 PM to 2 AM)

KEY RESPONSIBILITIES

Leadership & Strategy

• Develop and execute strategies tailored to the specific needs of international clients.
• Align client engagement teams efforts with i2c’s global objectives.
• Drive thought leadership and innovation, fostering a culture of excellence in client management practices.

Operational Excellence

• Establish and monitor KPIs to measure performance and identify opportunities for optimization.
• Utilize Lahore’s extensive talent pool to implement and scale operational best practices.
• Build governance frameworks to ensure alignment with organizational standards, compliance, and efficiency.

Client Relationship Management

• Act as a trusted advisor for clients, maintaining strong relationships and addressing their evolving needs.
• Oversee seamless onboarding, integration, and ongoing management of accounts.
• Foster a client-centric approach, ensuring satisfaction and loyalty at every touchpoint.

Customer Experience Design

• Design and deliver exceptional customer experiences across all interaction channels, including email, phone, website, and in-person meetings.
• Develop self-service tools and resources to enhance customer engagement and satisfaction.
• Continuously gather customer feedback to refine strategies and processes.

Innovation & Collaboration

• Partner with cross-functional teams to innovate and optimize processes.
• Identify and adopt emerging technologies and tools that drive efficiency and client engagement.
• Promote knowledge sharing and training within the team to build organizational capabilities.

Performance & Reporting

• Build transparent reporting systems to track and communicate progress on key metrics.
• Regularly report outcomes and improvement areas to senior leadership.
• Proactively identify risks and develop mitigation strategies to protect client relationships.

REQUIREMENTS:

Education

• Bachelor’s degree in business, marketing, or a related field (Masters degree preferred).

Experience

• 10+ years in client engagement or account management, with a preference for SaaS or payments industry experience.
• 8+ years in leadership roles, managing remote or cross-functional teams.
• Proven ability to manage special need accounts and foster long-term client loyalty.

Knowledge, Skills & Personal Characteristics

• Exceptional communication, interpersonal, and negotiation skills.
• Strong analytical and problem-solving capabilities.
• Proficiency in English (native level), with knowledge of additional languages (e.g., French or Spanish) as a bonus.
• Familiarity with CRM systems, data analysis, and reporting tools.

Preferred Skills:

• Experience in a fast-paced, high-growth environment.
• Background in software, payments, or similar industries.
• Strong understanding of client engagement best practices and operational excellence.

Responsibilities

• Function as the main contact person for accounts in Karachi.
• Development and maintenance of strong and trustworthy relationships with all assigned accounts.
• Analysis and identification of upcoming needs and opportunities.
• Negotiate contracts and close agreements to maximize profits.
• Responsible for MoM Growth of all assigned accounts.
• Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.
• Prepare reports on Commercial Metrics, Operational Metrics & Product Mix
• Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.
• Additional tasks/projects as they arise.

• Bachelor's Degree in Business Administration or relevant.
• At least 2+ years of work experience in a similar role.
• Experience with Microsoft Office, especially Excel, or Google equivalents.

• We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
• We love people who can develop things from scratch, own them and then work on improving them.
• We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Develop strategic business partnerships with existing customers to align with department direction and customer strategy to deliver business objectives (Sales & Market Share).
• Cultivate relationships and manage new and recurring clients — upsell their business by adding more users or activating existing user base.
• Ensure timely support to corporate customers in invoicing, operations and order-related queries.
• Cross-sell different foodpanda for business offerings to existing customers, gift cards, allowances & panda pro for business.
• Lead and coordinate with cross-functional teams on customer projects (e.g., marketing & retention campaign development).
• Ensure the effectiveness of monthly campaigns and ROI for promotions/activities implemented in responsible accounts and timely customer payment.
• Conduct regular business reviews and analyses internally and externally to identify gaps and opportunities.
• Implement new business strategies to expand the existing customer base and secure targets by identifying new customers such as corporate projects.
• Provide quality follow-up with customer inquiries, from pre-sales to post-sales service and technical support to maintain relationships with potential and existing clients.
• Generate new ideas and implement tactics for account growth.
• Achieve the set targets by focusing on the development of Active Users and Active Corporates.

• Bachelor degree or higher in any related field.
• 2-3 years’ experience within a client/account management role; B2B account management experience is advantageous.
• Direct knowledge of key account management or sales skills is advantageous.
• Excellent analytical and presentational skills.
• Experience managing large account portfolios.
• Strong analytical skills, sound numerical ability, attention to detail, problem solving, commercial awareness, and the ability to generate new ideas.
• Good command of English.
• Negotiation skills and budget management experience.

• We are fast and goal-driven, with a focus on optimization and continuous improvement.
• We value ownership and the ability to develop things from scratch and improve them.
• We are committed to achieving targets and welcome driven individuals to join us.

• Seniority level: Mid-Senior level
• Employment type: Full-time

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Being responsible for driving incremental orders, ensuring Retention, Exclusivity & Stronger Relationship with GMV Class A & B Vendors at servicing at 360 Degree with a goal of optimizing business performance, growth, and enhance their experience.
• Help drive better experience by training restaurant’s staff, collaborating with operations/owners to improve menu displays, sharing Reports and working with marketing team to create promotions/events and optimize Performance.
• Identifying and implementing newer value-add initiatives and being proactive in finding solutions for them e.g. 2 Exclusive Partnerships with Key Accounts either Offline or on foodpanda with targeted monthly growth as main KPI.
• Ensuring DL Photography of Top Key Accounts.
• Deal acquisition for monthly and event-based campaigns.
• Monitoring of logistics performance on a daily/weekly basis.
• Reducing Issue rate or fail rate.
• Work with internal cross-functional stakeholders to define requirements to deliver the strategies and develop tactical implementation plans, Manage cross-functional project plans, risks & issues, blockers & actions
• Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.
• Maintain visibility and communication across & report on progress to the management team.
• Additional tasks/projects as they arise.

• 1.5 years of account directorship experience
• Negotiations and communications Skills
• Presentations and business reviews skills
• Knowledge of food and operational costings

• We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
• We love people who can develop things from scratch, own them and then work on improving them.
• We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Industries
• Industries: Software Development and IT Services and IT Consulting

Location: Lahore District, Punjab, Pakistan

About the opportunity

We are looking for a dynamic and results-driven Account Manager to drive the acquisition and
management of HORECA (Hotels, Restaurants, Cafés) and O&I (Offices & Industries) accounts. This role
involves end-to-end account ownership, from onboarding to order management, ensuring strong
relationships, revenue growth, and timely payment recovery. The ideal candidate should be proactive,
customer-centric, and skilled in negotiations.

Responsibilities:
1. Client Acquisition & Account Management:
• Identify and onboard new HORECA and O&I clients.
• Build and maintain strong relationships with key stakeholders.
• Act as the primary point of contact for assigned accounts.

2. Sales Growth & Business Expansion:

• Develop and execute account strategies to drive sales and meet revenue targets.
• Identify cross-selling and upselling opportunities within existing accounts.
• Collaborate with internal teams (operations, finance, and marketing) to ensure seamless service
delivery.

3. Order & Relationship Management:
• Handle end-to-end order processing, ensuring timely fulfillment.
• Monitor stock availability and coordinate with supply chain teams.
• Provide regular updates to clients on promotions, new products, and pricing.

4. Payment Recovery & Account Retention:
• Ensure timely invoicing and payment recovery from clients.
• Address and resolve any billing or payment-related issues.
• Implement strategies to retain high-value clients and minimize churn

What you need to be successful

• Experience: 2-4 years in B2B sales, account management, or business development, preferably in the food, FMCG, or supply chain sector.
• Education: Bachelor’s/master’s degree in business, Sales or a related field.
• Skills: Strong negotiation, communication, and relationship management skills.
• Mindset: Target-driven, proactive and problem-solving approach.
• Tech Savvy: Comfortable using CRM tools, MS Excel, and data analysis for reporting.

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you

● Enjoyable, dynamic and challenging working environment
● Responsibility from day one in a fast-growing global company
● Employee Discount Codes
● Regular company and team events
● E-learning platform