9 Facilities Support jobs in Karachi

Technical Support Specialist - Android App
VR Hiring, Pakistan

Responsibilities:

• Assisting the brand custodians in conceptualizing the app.
• Gathering requirements around functionality and translating those requirements into elegant functional solutions.
• Assisting the creative designers in designing the user UI of the app.
• Developing a prototype to gauge scope and usability of the app.
• Coding the app from scratch using the required languages and tools. Troubleshooting the developed app and fixing bugs if found.
• Working alongside the web developers to create and maintain a robust framework to support the apps.
• Standardizing the platform and in some cases apps to deliver across multiple brands minimizing the effort.
• Keeping up to date on the latest industry trends in the mobile technology industry.

Job Specification

• Proficient knowledge of Adobe Suite. Creative and innovative.
• Proficient knowledge of iOS applications. Self-motivated. Excellent communication and presentation skills.

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Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit

gomotive.com

to learn more. About the Role:

The Lead Technical Support Engineer role is a senior subject matter expert responsible for providing complex technical support for a range of products and services. As an L4 support engineer, the Lead Technical Support Engineer is the go-to individual for troubleshooting complex issues or product-level bugs that cannot be resolved by Technical Support Engineers. In addition to managing, tracking, diagnosing, and troubleshooting high-level cases for Technical Support Engineers, the Lead Technical Support Engineer also provides leadership to the technical support team. This includes mentoring, training, and coaching other technical support engineers, helping them to develop their skills and expertise. One of the key responsibilities of the Lead Technical Support Engineer is to collaborate with engineering teams across the company, including product development, quality assurance, and Backend teams, to identify and address technical issues that are affecting customers. The Lead Technical Support Engineer is also responsible for driving continuous improvement in the technical support process. This includes identifying and analyzing trends in customer issues, creating and implementing new support processes and procedures, and working closely with the Technical Lead to ensure that technical support is aligned with the company's overall strategy and goals. What You'll Do:

Must have a deep understanding of the product, be able to analyze and diagnose complex issues, and provide solutions that minimize user disruption. Identify and resolve complex technical issues as well as product-level limitations that cannot be resolved by Technical support engineers. Responsible for creating and maintaining technical documentation for internal and external use. They must ensure that documentation is up-to-date, accurate, and easy to understand. Work closely with cross-department teams, such as product development, quality assurance, and backend engineering teams, to identify and address technical issues that are affecting customers. Must have excellent communication and collaboration skills to work effectively with different teams. Provide leadership and mentoring to Technical Support Engineers. They must share their knowledge and expertise to help other team members improve their technical skills. Responsible for identifying opportunities for process improvement and driving changes to improve the efficiency and effectiveness of technical support. They must have a continuous improvement mindset and be able to work collaboratively with different teams to implement process changes. Required to participate in on-call support rotations to provide 24/7 support to incoming escalations during business hours as well as after hours. They must be available to respond to urgent support requests and be able to resolve issues in a timely manner. What We're Looking For:

Minimum 3-year tenure in Technical Support | Customer Support Respond to customer inquiries and issues: Provide timely and accurate responses to customer inquiries and issues via phone, email, or chat. Diagnose and troubleshoot technical issues: Use technical knowledge and analytical skills to diagnose and troubleshoot technical issues. Identify root causes of problems and develop effective solutions to address them. Escalate issues as needed: When an issue cannot be resolved at the Technical Support level, escalate the issue to the appropriate team or personnel. Provide detailed information about the issue and steps taken to resolve it. Document technical issues and solutions: Maintain detailed records of customer inquiries, issues, and solutions in a ticketing system or other databases. Ensure that information is accurate, up-to-date, and easily accessible to other team members. Collaborate with cross-functional teams: Work closely with other teams, such as Tier 1 support, engineering, and product management, to resolve complex issues and improve customer support processes. Contribute to knowledge management: Develop and update knowledge base articles, FAQs, and other support materials to help customers resolve common issues independently. Provide excellent customer service: Maintain a positive and professional attitude while providing customer support. Strive to exceed customer expectations and provide a high level of customer satisfaction. Participate in on-call rotation: Be available to provide technical support during off-hours, weekends, and holidays as part of an on-call rotation schedule. These responsibilities require excellent communication and problem-solving skills, technical knowledge and analytical skills, attention to detail, and the ability to work well in a team-oriented environment. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice

here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.

It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. #LI-Remote

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Technical Support Specialist - Android App VR Hiring, Pakistan

Responsibilities: Assisting the brand custodians in conceptualizing the app. Gathering requirements around functionality and translating those requirements into elegant functional solutions. Assisting the creative designers in designing the user UI of the app. Developing a prototype to gauge scope and usability of the app. Coding the app from scratch using the required languages and tools. Troubleshooting the developed app and fixing bugs if found. Working alongside the web developers to create and maintain a robust framework to support the apps. Standardizing the platform and in some cases apps to deliver across multiple brands minimizing the effort. Keeping up to date on the latest industry trends in the mobile technology industry. Job Specification

Proficient knowledge of Adobe Suite. Creative and innovative. Proficient knowledge of iOS applications. Self-motivated. Excellent communication and presentation skills.

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Java Technical Support Engineer - Remote Work

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Java Technical Support Engineer - Remote Work

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BairesDev Java Technical Support Engineer - Remote Work

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Java Technical Support Engineer - Remote Work

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BairesDev Get AI-powered advice on this job and more exclusive features. At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Java Technical Support Engineer at BairesDev We are seeking a Java Technical Support Engineer to join our Incident Response Team. You'll monitor applications, resolve issues, and help maintain our Java-based systems. This welcoming role offers opportunities for professionals at various experience levels who are passionate about Java and technical support. What You'll Do: - Provide technical support coverage during business hours. - Monitor system performance and respond to alerts. - Troubleshoot and resolve issues in Java applications. - Document incidents and solutions for knowledge sharing. - Collaborate with development teams on improvements. - Participate in process enhancement initiatives. What we are looking for: - Experience with Java development and troubleshooting. - Familiarity with support roles and incident response. - Problem-solving and analytical thinking skills. - Good communication abilities. - Advanced level of English. How we do make your work (and your life) easier: - 100% remote work (from anywhere). - Excellent compensation in USD or your local currency if preferred - Hardware and software setup for you to work from home. - Flexible hours: create your own schedule. - Paid parental leaves, vacations, and national holidays. - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive! Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Technology, Information and Media and Software Development Referrals increase your chances of interviewing at BairesDev by 2x Get notified about new Technical Support Engineer jobs in

Pakistan . Technical Support Engineer, Tracking & Telematics

Technical Support Lead - Tracking & Telematics / Embedded Engineer

Lead Technical Support Engineer - Mobile and Fleet Experience

Java Technical Support Engineer - Remote Work

Java Technical Support Engineer - Remote Work

Senior Java Technical Support Engineer - Remote Work

Java Technical Support Lead - Remote Work

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Java Technical Support Lead - Remote Work

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Java Technical Support Lead - Remote Work

role at

BairesDev Java Technical Support Lead - Remote Work

3 days ago Be among the first 25 applicants Join to apply for the

Java Technical Support Lead - Remote Work

role at

BairesDev Get AI-powered advice on this job and more exclusive features. At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Java Technical Support Lead at BairesDev We are seeking a Java Technical Support Lead to manage our Incident Response Team and oversee all support operations. In this leadership role, you will be responsible for building, coaching, and directing a team of technical support engineers while establishing best practices for incident response and management. You'll develop strategies for handling our event-driven architecture, implement effective incident management workflows, and collaborate with leadership to ensure operational excellence. This position requires strong technical expertise combined with team leadership capabilities to maintain high service reliability. What You'll Do: - Build, lead, and develop a team of technical support engineers to provide coverage from 9 AM to 6 PM CET, including weekends. - Establish and enforce incident response protocols and escalation procedures. - Oversee critical incident management and personally handle high-severity issues when needed. - Define and implement root cause analysis methodologies and follow-up processes. - Lead strategic initiatives to improve system reliability and reduce incident frequency. - Collaborate with development, operations, and product teams to enhance service quality. - Design and optimize support tooling and automation to increase team efficiency. - Report on key metrics and trends to management, providing insights and recommendations. - Cultivate a culture of knowledge sharing and continuous improvement. - Manage on-call schedules and ensure appropriate coverage for all support hours. What we are looking for: - 5+ years of experience in Java development and technical support. - 5+ years of experience as a Support Engineer in on-call teams. - Proven ability to build and lead high-performing technical teams. - Deep understanding of event-driven architecture and distributed systems. - Expertise in incident response frameworks and root cause analysis methodologies. - Strong experience working with RESTful APIs in production environments. - Experience establishing support processes and incident management workflows. - Strong prioritization and decision-making skills, especially during critical incidents. - Excellent communication abilities across technical and non-technical stakeholders. - Advanced level of English. Nice to have: - Experience with GraphQL implementation and support. - Knowledge of WebSocket protocols and real-time applications. - Familiarity with Go programming language. - Understanding of C++ development principles. - Background in SRE (Site Reliability Engineering) practices. - Experience implementing monitoring solutions and observability platforms. How we do make your work (and your life) easier: - 100% remote work (from anywhere). - Excellent compensation in USD or your local currency if preferred - Hardware and software setup for you to work from home. - Flexible hours: create your own schedule. - Paid parental leaves, vacations, and national holidays. - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive! Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Technology, Information and Media and Software Development Referrals increase your chances of interviewing at BairesDev by 2x Get notified about new Java Specialist jobs in

Pakistan . Pakistan $60,000.00-$120,000.00 1 month ago Java Technical Support Engineer - Remote Work

Java Technical Support Engineer - Remote Work

Java Technical Support Engineer - Remote Work

Intermediate Full-Stack Software Developer

Senior Software Engineer - Oracle Retail Dev, Lotus's - REMOTE

Software Engineer - Supplier/Data Experience

Senior Software Engineer I - Golang (Contract)

Senior/Principal Test Automation Engineer

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About the Role:

The Lead Technical Support Engineer is a senior subject matter expert responsible for providing complex technical support for a range of products and services. As an L4 support engineer, the Lead Technical Support Engineer is the go-to individual for troubleshooting complex issues or product-level bugs that technical support engineers cannot resolve. In addition to managing, tracking, diagnosing, and troubleshooting high-level cases for Technical Support Engineers, the Lead Technical Support Engineer also provides leadership to the technical support team. This includes mentoring, training, and coaching other technical support engineers, helping them to develop their skills and expertise. One of the key responsibilities of the Lead Technical Support Engineer is to collaborate with engineering teams across the company, including product development, quality assurance, and Backend teams, to identify and address technical issues that are affecting customers. The Lead Technical Support Engineer is also responsible for driving continuous improvement in the technical support process. This includes identifying and analyzing trends in customer issues, creating and implementing new support processes and procedures, and working closely with the Technical Lead to ensure that technical support is aligned with the company's overall strategy and goals. What You’ll Do:

Must have a deep understanding of the product, be able to analyze and diagnose complex issues, and provide solutions that minimize user disruption. Identify and resolve complex technical issues as well as product-level limitations that cannot be resolved by Technical support engineers. Responsible for creating and maintaining technical documentation for internal and external use. They must ensure that documentation is up-to-date, accurate, and easy to understand. Work closely with cross-department teams, such as product development, quality assurance, and backend engineering teams, to identify and address technical issues that are affecting customers. Must have excellent communication and collaboration skills to work effectively with different teams. Provide leadership and mentoring to Technical Support Engineers. They must share their knowledge and expertise to help other team members improve their technical skills. Responsible for identifying opportunities for process improvement and driving changes to improve the efficiency and effectiveness of technical support. They must have a continuous improvement mindset and be able to work collaboratively with different teams to implement process changes. Required to participate in on-call support rotations to provide 24/7 support to incoming escalations during business hours as well as after hours. They must be available to respond to urgent support requests and be able to resolve issues promptly. What We're Looking For:

Minimum 3-year tenure in Technical Support | Customer Support Must have a good understanding of SQL and API. Should have a basic knowledge of one of the coding languages. Respond to customer inquiries and issues: Provide timely and accurate responses to customer inquiries and issues via phone, email, or chat. Diagnose and troubleshoot technical issues: Use technical knowledge and analytical skills to diagnose and troubleshoot technical issues. Identify root causes of problems and develop effective solutions to address them. Escalate issues as needed: When an issue cannot be resolved at the Technical Support level, escalate the issue to the appropriate team or personnel. Provide detailed information about the issue and steps taken to resolve it. Document technical issues and solutions: Maintain detailed records of customer inquiries, issues, and solutions in a ticketing system or other databases. Ensure that information is accurate, up-to-date, and easily accessible to other team members. Collaborate with cross-functional teams: Work closely with other teams, such as Tier 1 support, engineering, and product management, to resolve complex issues and improve customer support processes. Contribute to knowledge management: Develop and update knowledge base articles, FAQs, and other support materials to help customers resolve common issues independently. Provide excellent customer service: Maintain a positive and professional attitude while providing customer support. Strive to exceed customer expectations and provide a high level of customer satisfaction. Participate in on-call rotation: Be available to provide technical support during off-hours, weekends, and holidays as part of an on-call rotation schedule. These responsibilities require excellent communication and problem-solving skills, technical knowledge and analytical skills, attention to detail, and the ability to work well in a team-oriented environment.

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Chartered in 1983, Aga Khan University (AKU) is a private, autonomous, and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists, and has campuses, programs, and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda, and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment Responsibilities

driving institution-owned vehicles for assignments including picking up staff or taking them off campus, delivering parcels, etc. as per shift duties assigned in the duty roster responsible for general cleaning and routine maintenance of all the assigned vehicles conducting minor repairs if required and report immediately to the relevant supervisor immediately ensuring strict compliance of the uniform/dress code by keeping the uniform clean and tidy performing duties for VIPs/Staff & Others at the time of Convocation/Other functions and BOT duties as per instructions assisting in handling transport arrangements during events, functions, city disturbances, emergencies, etc Requirements

preferably Matric LTV driving license 3-5 years job related experience ability to read & write English and Urdu basic technical knowledge of vehicle maintenance and repairs knowledge of highway code mental and Physical Fitness To Apply

To apply, share your resume to



by mentioning the

Position no: 10001930

as subject line. Applications should be submitted latest by

January 12, 2025

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Senior Support Consultant / Technical Lead
Quantum IT Solutions, Pakistan

We are currently looking for a robust, dynamic and passionate IT professional to act as a Senior Support Consultant / Technical Lead with exposure in Linux and/or Unix. You will be reporting directly to the Director Consulting & Manager Managed Services.

Key Responsibilities:

1. Managing Unix and Oracle related accounts and act as L3 support for critical System Admin related calls.
2. Production support of UNIX or Linux servers for the front and back office.
3. Perform daily UNIX/Linux system administration tasks within the UNIX/Linux infrastructure, including monitoring and diagnosing backup issues.
4. Support and consultancy for the Development and UAT UNIX Environments, Backup and Storage Products and Disaster Recovery.
5. Automation of processes utilizing your scripting (Shell or Perl) skills.
6. Develop and implement methods to proactively manage the environment.
7. Ongoing BAU and Project work.

Technical Skills Required: (not all mandatory)

1. HP-UX, Solaris, AIX, Linux/Redhat installation & administration.
2. Working with Volume Groups.
3. Comprehensive study & implementation of System backups for all flavours of Unix.
4. Performance Analysis experience.
5. Working exposure with Cluster software on Unix Flavours.
6. NFS/NTP/DNS/DHCP/ Network configuration on different Unix Flavours.
7. Comprehensive understanding of networks, DNS, web services, tomcat & Java preferred.
8. Network protocols (TCP/IP).
9. Shell scripting (ksh, perl).
10. Experience in monitoring systems remotely.

Job Specification

Skills: In combination, you are required to have:

1. Exceptional troubleshooting abilities.
2. Worked with servers communicating through firewalls and have a full understanding of firewalls down to port/protocol level.
3. A good understanding of the demands of supporting servers in mission-critical environments such as those in the Banking/ Financial sector.
4. Experience in providing and supporting Service Continuity (DR).
5. Ability to handle rapidly changing and competing priorities and able to work after hours.
6. Good communication skills.
7. Tertiary Education (University degree/Advance Diploma).
8. Ability to work in a team environment & learn new technologies.
9. Experience in looking after 24/7 environments.
10. Be able & available to work on Production issues after hours or on weekends.
11. Experience in working under a production support & pressured environment.
12. Troubleshooting, problem solving and able to drive issues to resolution.
13. Experience in performing health checks of database systems.
14. Experience with virtualization software technologies.

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