138 Customer Support Specialist jobs in Karachi

We are seeking a detail-oriented Customer Operations Specialist to join our team. This role is essential in maintaining excellent customer relationships, supporting internal processes, and ensuring smooth operations across our service delivery platforms. The ideal candidate will be a problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional customer experiences.

Key Responsibilities

Customer Service & Support

• Resolve customer issues via email, chat, and phone regarding billing, rates, and technical matters
• Handle maintenance requests for client accounts on file
• Provide comprehensive support for core company products (DERPS, Dolphin POS)
• Focus on customer retention through quality service delivery and proactive issue resolution
• Work to prevent client churn by addressing concerns promptly and effectively

Administrative & Operational Tasks

• Monitor and respond to all incoming emails on time
• Manage application onboarding processes for new clients
• Organize and maintain documentation systems
• Support ticket management for agents across all departments
• Ensure smooth onboarding experiences for new customers
• Help streamline processes to improve customer experience during onboarding and technical support
• Provide guidance on the effective use of the DERPS/CRM system to optimize workflow processes

Quality Assurance & Financial Support

• Conduct audits of tickets and issues to identify patterns and prevent recurring problems
• Identify and resolve billing discrepancies and incorrect charges
• Support financial and collections processes through proper billing procedures using DERPS
• Collaborate with the team to eradicate repeat issues and improve overall service quality
• Assist in maintaining accurate financial records and reporting

Required Qualifications

• 8+ years of customer service experience, preferably in a technical or SaaS environment
• Strong communication skills (written and verbal)
• Proficiency with CRM systems and help desk software
• Experience with billing systems and financial processes
• Technical Associate's degree preferred
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and organizational skills
• Technical troubleshooting experience

Work Environment

This position requires strong multitasking abilities and the capacity to handle various customer touchpoints simultaneously. The role involves both independent work and close collaboration with internal teams to ensure optimal customer experiences and operational efficiency.

Timings: 07 pm to 3 am Pakistan Standard Time

Job Type: Full-time

Work Location: Remote

We are seeking a dedicated and customer-focused Customer Service Specialist to join our team.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely manner.
• Provide accurate product/service information and guide customers through solutions.
• Resolve customer complaints effectively, escalating issues when necessary.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure satisfaction and issue resolution.
• Collaborate with internal teams (sales, operations, technical support) to meet customer needs.
• Monitor customer feedback and suggest improvements for service and processes.
• Adhere to company policies, procedures, and service standards.

Qualifications & Skills:

• Bachelor's degree (preferred) or equivalent work experience.
• Proven experience in customer service or client-facing roles.
• Strong verbal and written communication skills.
• Problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Proficiency in CRM systems, MS Office, or customer support software.
• A positive attitude with a customer-first mindset.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• CS: 2 years (Required)

Work Location: In person

About Eminent4U Private Limited:

Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.

Job Purpose:

As a Customer Support at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).

Responsibilities and KPIs:

• Customer Interactions, Support & Sale
• Engage with customers via telephone to efficiently address and resolve queries about products, sales, retentions, resolution, quality assurance and bookings, aiming for first-contact resolution to ensure customer satisfaction.
• Manage to maintain a high customer satisfaction level consistently.
• Utilize strategic techniques to transform inquiries into opportunities for customer upgrades, sales and savings.
• Product Knowledge & Expertise:
• Continuously enhance your understanding of the company's products and services to provide accurate and helpful information to customers.
• Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.
• Relationship Management:
• Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.
• Manage to sustain a high rate of repeat customers.
• Collaboration & Reporting:
• Collaborate closely with the UK team to ensure timely updates and synchronisation of customer interaction data.
• Ensure all customer interactions are reported on time and accurately.

Skills and Qualifications:

• Stellar communication skills (A/O Level preferred)
• Proven ability to listen actively and respond to customer needs effectively.
• Strong multitasking abilities.
• Team-oriented mindset.
• Flexibility and adeptness in managing and exceeding KPIs.
• Positive attitude and keen attention to detail.
• Willingness to go the extra mile for customer satisfaction.

Why Join Eminent4U Private Limited?

• Timings: Afternoon Shift (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.
• Annual bonuses, Anniversary bonus, KPI based rewards & several fringe benefits.
• Office location: PECHS, Block-6, Sharah-e-Faisal, Karachi.
• Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.

Join Eminent4U Private Limited:

We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we provide a unique environment for professional growth and international exposure. With a strong emphasis on work-life balance and a positive, nurturing culture, we prioritize the well-being and development of our team members.

Job Type: Full-time

Application Question(s):

• Rate your English communication out 5.

Experience:

• Customer Support: 1 year (Required)

Work Location: In person

We are looking for a motivated and detail-oriented Business Development Manager to join our growing team. In this role, you will be responsible for managing client accounts and performing outreach to potential clients through cold calls. You'll serve as the main point of contact for assigned accounts, ensuring a high level of customer satisfaction and retention.

Key Responsibilities:

Act as the main liaison for assigned U.S.-based clients, managing all their front desk support needs

Build strong, long-term relationships with clients through consistent communication and professionalism

Make outbound cold calls to small businesses in the U.S. to introduce our services and set up follow-ups

Understand client pain points and communicate how our virtual receptionist services add value

Coordinate with the operations team to ensure smooth onboarding and service delivery

Track and report performance, feedback, and client satisfaction

Maintain accurate records in CRM and internal systems

Requirements:

1–2 years of experience in customer service, account management, or telesales

Excellent English communication skills (spoken and written)

Bachelor's degree from a recognized university

Strong problem-solving and client-handling skills

Comfortable working night shift (9 AM to 6 PM Eastern Time)

Positive attitude, team player, and highly organized

Perks:

Fixed night shift (weekends off)

US Federal Holidays off.

Fast-growing company with career advancement opportunities

Hands-on training and supportive work environment

Job Type: Full-time

Work Location: In person

Job Description:

OD Pakistan is seeking a Customer Support Specialist to handle interactions on social media and via phone calls. You will provide exceptional support, address inquiries, and ensure a positive customer experience.

Key Responsibilities:

• Respond to Instagram inquiries and comments promptly.
• Manage incoming customer calls, resolving issues and providing solutions.
• Maintain high service standards and document interactions.
• Collaborate with teams to resolve complex issues and improve satisfaction.
• Monitor and report on social media and call metrics.

Qualifications:

• Bachelor's degree in marketing preferred.
• 1-2 years experience in customer support with social media and call handling.
• Strong communication skills and proficiency in social media management.
• Experience with customer service software and CRM systems is a plus.

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person

We are looking for a knowledgeable and proactive Amazon Customer Support Specialist to join our growing e-commerce team. The ideal candidate will have hands-on experience with Amazon Seller Central, and in-depth understanding of account health management, complaint resolution, and appeal writing for suspensions. You will play a critical role in maintaining our Amazon account's performance while ensuring excellent customer support.

Key Responsibilities:

• Monitor and manage Amazon account health, including ODR, A-to-Z claims, policy violations, and intellectual property complaints.
• Draft and submit appeals for account suspensions, ASIN restrictions, and policy violations with well-structured Plans of Action (POAs).
• Respond to and resolve performance notifications, buyer complaints, and violation alerts promptly.
• Communicate with Amazon Seller Support, escalating unresolved issues when necessary.
• Provide excellent customer service via buyer messages and cases, ensuring timely and professional responses.
• Analyze performance metrics and trends to prevent future violations and improve seller metrics.
• Collaborate with internal departments (operations, logistics, catalog) to ensure policy compliance and fulfillment accuracy.
• Stay updated with Amazon policies and compliance requirements to reduce risks of suspension or deactivation.
• Maintain accurate logs and documentation of issues and resolutions for future reference.

Qualifications:

• Education: Intermediate or Bachelor's degree preferred.
• Experience: Minimum 2–3 years of relevant experience in Amazon customer service and account health management.
• Skills Required:
• Strong knowledge of Amazon Seller Central, performance dashboards, and support tools.
• Experience in writing effective appeals and Plan of Action (POA) documents.
• Fluent in English (written and spoken) with professional communication skills.
• Problem-solving mindset and ability to work under pressure.
• Detail-oriented with strong organizational and time management skills.
• Knowledge of international e-commerce operations and customer expectations.

Job Type: Full-time

Pay: Up to Rs65,000.00 per month

Work Location: In person

About Contour

Contour Software

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

About Contour:

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

The Division:

Club systems group

makes software designed especially for private and semi-private clubs (like country clubs). Their tools help clubs run almost everything in one place from managing memberships and accounting to booking tee times, running events, and handling payroll.

With over 45 years in the business, they bring deep industry know-how, and their support team is made up of long-serving experts.

The Position:

We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our clubsystems group products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.

Key Responsibilities:

• Customer Support & Issue Resolution: Assist clients with technical issues and inquiries via email, phone, and ticketing systems. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
• Technical Troubleshooting & Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, resolving various program errors, and operating system issues. Escalate unresolved issues to the appropriate development teams.
• Product Knowledge & Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.
• Cross-Team Collaboration: Collaborate with Development, QA, and other departments like to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.
• Documentation & Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
• Service-Related Support: Support clients with service inquiries, and other client needs to ensure smooth service delivery and customer satisfaction.

• Database Management & Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.

• Monitor & Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement.

• Time Management & Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
• Ownership & Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.

Skills & Qualifications:

• Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
• Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
• Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
• Database & Software Knowledge: Experience with database management, MS SQL Server, and scripting tools. Knowledge of Virtual Server environments is a plus.
• Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
• Adaptability & Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
• Team-Oriented & Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.

Educational Requirements:

Minimum Bachelor's degree in Computer Science, Information Technology, or a related field.

• Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
• Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.

Preferred Skills:

• Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.
• Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.
• Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems.

What You'll Bring:

• A strong passion for customer service and technical problem-solving.
• Excellent communication skills to explain complex technical issues clearly.
• The ability to work in a collaborative, fast-paced, and service-driven environment.
• Strong organizational and time management skills to handle multiple requests effectively.
• A professional demeanor with the ability to maintain confidentiality and handle sensitive information.

Workshift (Job Timings):

• Shift Hours:
• 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
• Weekend After Hours Support: Must be willing to work on weekends – on call basis – 8 AM Saturday – 8 AM Monday Eastern Standard Time (5 PM Saturday – 5 PM Monday Pakistan Standard Time)
• After Hours Support: Must be willing to provide support outside standard business hours as needed Monday – Friday – on call basis - 9 PM to 8 AM Eastern Standard Time (6 AM to 5 PM Pakistan Standard Time)

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Pay: Rs25, Rs50,000.00 per month Job description:
• Job Title: (Social Media Chat Support Agent)

Timings: 8am-5pm Location: Gulistan-e-jauhar e Block 8 Work with us We're looking for a friendly and tech-savvy individual to provide top-notch support to our customers through social media chat. You'll respond to customer inquiries, resolve issues, and ensure a seamless experience. Requirements:
• Excellent communication skills
• Experience with social media platforms
• Ability to multitask and work in a fast-paced environment

• Quickly grab new things Apply Now: Job Types: Full-time, Fresher Work Location: On-site

Job Types: Full-time, Fresher

Pay: Rs20, Rs50,000.00 per month

Work Location: In person

We are seeking a proactive and technically skilled IT Support Executive to join our team. The ideal candidate will be responsible for ensuring smooth onboarding of new employees through timely IT equipment setup and support. This role includes handling Cisco networking equipment, providing Microsoft account support, and troubleshooting issues in key business software such as QuickBooks. A solid understanding of Microsoft environments and general IT infrastructure is essential.

Key Responsibilities & Duties:

• Set up laptops, workstations, and IT equipment for new joiners.
• Manage user accounts in Microsoft 365 (Outlook, Teams, OneDrive, etc.).
• Troubleshoot software issues including QuickBooks, Microsoft Office, and other company tools.
• Handle Cisco network equipment, including basic configuration and maintenance.
• Ensure smooth connectivity and resolve any network or hardware-related issues.
• Coordinate with external vendors for IT procurement or warranty services.
• Maintain asset inventory of all IT hardware and software licenses.
• Provide remote or on-site technical assistance to staff as needed.
• Implement and support IT security best practices.
• Assist in regular data backups and system updates.

Requirements & Qualifications:

• Bachelor's degree in information technology, Computer Science, or related field.
• 1–3 years of experience in IT support or similar role.
• Hands-on experience with Microsoft environments (Windows OS, Microsoft 365, Active Directory).
• Familiarity with Cisco equipment (routers, switches, etc.) and basic networking principles.
• Working knowledge of accounting or operational software like QuickBooks is a plus.
• Good problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.

Skills:

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or CCNA.
• Experience in a BPO or service-based organization.
• Knowledge of remote desktop tools and IT ticketing systems.

Job Type: Full-time

Work Location: Remote