169 Customer Support Representative jobs in Karachi

Title: Customer Service Representative.

Job Description:

LINKITSOFT is looking for a highly skilled customer Service representative to join our team. An ideal candidate would have good English fluency and the ability to carry out a conversation with a target-oriented approach. you'll be at the forefront of our customer experience. You will handle a wide range of customer inquiries, including calls, emails, and queries, with a focus on providing top-notch support and ensuring customer satisfaction.

Responsibilities:

• Comprehensive Product oriented training will be provided.
• Address customer inquiries, resolve issues, and provide assistance promptly and professionally through various communication channels (phone, email, chat).
• Handle inbound and outbound calls.
• Collaborate with team members and other departments to address customer issues efficiently.
• Gather customer feedback and insights to improve our services and provide input to the development team.
• Identify and resolve customer concerns, including issues with orders, payments, or delivery.

REQUIRMENTS:

• Must have at least 1-year of experience as a CSR.
• Must have proven experience with International Campaigns.
• Proficiency in English Speaking is a must.
• Must be dependable and a team player.
• Excellent verbal and written communication skills.
• Market Competitive Salary.

Note:

Only shortlisted candidates will be contacted.

Avoid sharing irrelevant CVs.

Job Details:

Company: LINKITSOFT

Type: Full-Time Job / Contract Basis / Night-Shift

Location: Gulshan Iqbal block 5, Karachi, Sindh, Pakistan

Job Type: Full-time

Pay: Rs60, Rs70,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have Customer support experience?

Work Location: In person

Job description:

• Perform tasks to support the customer services department in the UK.
• Managing inbound and outbound calls.
• Following various communication scripts when speaking to a caller.
• Customer engagement through voice, chat and other corresponding platforms.
• Identifying customer needs, answering questions and providing solutions/alternatives.
• Keeping records of all conversations organized
• Improving performance and hit goals.
• Managing customer accounts
• Performing data entry tasks as necessary.

Skills Requirement

• International Call Center Background
• Communication Skills(Speaking English Frequently and Confidently, Good listening skills)
• Multitasking Ability
• Excellent command of computer and internet.
• Flexible, Adaptable, Creative, Energetic attitude.

Monday to Friday, Alternate Saturdays. 2:00pm - 11:00PM

Location : Bahadurabad , Karachi (ON-SITE)

Job Type: Full-time

Pay: Rs40, Rs45,000.00 per month

Work Location: In person

Job Title: Email, Call & Chat Support Specialist

Date Posted: Oct 20, 2025

Compensation: PKR 75,000 – PKR 140,000 per month (based on experience and performance)

Location: On-site (Karachi)

Job Type: Full-time

Job Overview

We are seeking a highly skilled Email & Chat Support Specialist to represent one of the largest U.S.-based retail and eCommerce enterprises. The ideal candidate will be the bridge between the brand and its global customers — managing inquiries, resolving issues, and maintaining an exceptional standard of customer satisfaction through precise communication and professional empathy.

This is not an entry-level role — it requires excellent written English, a strategic problem-solving mindset, and the ability to manage high-volume communication efficiently while maintaining accuracy and tone consistency across all interactions.

Key Responsibilities

• Provide timely and professional responses to customer and vendor queries via email, live chat, and calls.
• Analyze customer issues, identify root causes, and deliver clear, personalized, and effective solutions aligned with company policies.
• Document all communications accurately in the CRM system, ensuring traceability and data integrity.
• Demonstrate sound judgment in handling escalations, coordinating with cross-functional teams when needed.
• Maintain service levels (response time, quality, and resolution rate) while ensuring compliance with brand guidelines.
• Contribute to continuous improvement by identifying workflow inefficiencies and suggesting process enhancements.
• Exhibit professionalism and empathy, even under pressure, to reinforce brand trust and customer satisfaction.

Required Qualifications

• Education: Minimum Intermediate / A-levels (Bachelor's degree preferred).
• Experience: Minimum 1–2 years of customer support experience, preferably in an international eCommerce, retail, or SaaS environment.
• Language Skills:
• Exceptional written and spoken English (neutral accent preferred).
• Strong grammar, clarity, and tone control for global communication.
• Technical Proficiency:
• Strong command of MS Office, particularly Excel for data tracking and reporting.
• Familiarity with CRM systems (Zendesk, Freshdesk, or similar) is a plus.

Core Competencies

• Customer-First Mindset: Ability to understand diverse customer perspectives and resolve issues empathetically.
• Analytical Thinking: Ability to quickly interpret issues and apply logical reasoning to find the best solutions.
• Adaptability: Comfortable working across different time zones and in fast-paced, evolving scenarios.
• Professional Communication: Consistent, polite, and confident written and verbal communication style.
• Problem Solving: Proactive approach to troubleshooting and decision-making without reliance on templates.
• Accountability: Strong work ethic, ownership mentality, and attention to detail.

Preferred Attributes (Bonus Skills)

• Experience with U.S.-based customers or eCommerce platforms (Amazon, eBay, etc.).
• Understanding of retail workflows, returns, and order fulfillment systems.
• Ability to multitask and handle multiple chat/email threads simultaneously with precision.
• Interest in process optimization or customer journey enhancement.

Why Join Us

• Competitive salary with performance-based growth.
• Opportunity to work with a globally recognized brand and develop advanced customer success skills.
• Supportive team environment with training and career progression opportunities.
• Exposure to international business communication standards.

Job Type: Full-time

Pay: Rs80, Rs140,000.00 per month

Work Location: In person

Title: Customer Support Representative.

Job Description:

LINKITSOFT is looking for a highly skilled customer support representative to join our team. An ideal candidate would have good English fluency and the ability to carry out a conversation with a target-oriented approach. you'll be at the forefront of our customer experience. You will handle a wide range of customer inquiries, including calls, emails, and queries, with a focus on providing top-notch support and ensuring customer satisfaction.

Responsibilities:

• Comprehensive Product oriented training will be provided.
• Address customer inquiries, resolve issues, and provide assistance promptly and professionally through various communication channels (phone, email, chat).
• Handle inbound and outbound calls.
• Collaborate with team members and other departments to address customer issues efficiently.
• Gather customer feedback and insights to improve our services and provide input to the development team.
• Identify and resolve customer concerns, including issues with orders, payments, or delivery.

REQUIRMENTS:

• Must have at least 1-year of experience as a CSR.
• Must have proven experience with International Campaigns.
• Proficiency in English Speaking is a must.
• Must be dependable and a team player.
• Excellent verbal and written communication skills.
• Market Competitive Salary.

Note:

Only shortlisted candidates will be contacted.

Avoid sharing irrelevant CVs.

Job Details:

Company: LINKITSOFT

Type: Full-Time Job / Contract Basis / Night-Shift

Location: Karachi, Sindh, Pakistan

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Hiring a Customer Service Representative to work during USA business hours one weekday off.

This role will involve a wide range of responsibilities, including:

• Respond to customer inquiries via calls, chat, emails, and other communication channels.
• Assist customers with placing orders, tracking laundry pick-up/delivery, billing inquiries, and general service questions.
• Resolve customer issues in a professional and timely manner.
• Collaborate with internal teams (operations, logistics, etc.) to ensure seamless service delivery.
• Maintain accurate records of customer interactions in the CRM system.
• Stay updated on company products, services, and policies to provide accurate information.
• Provide feedback on recurring customer issues to help improve service quality.

This position is key to maintaining strong relationships with our clients and ensuring smooth day-to-day operations.

Job Type: Full-time

Pay: Rs60, Rs90,000.00 per month

Language:

• English (Required)

Location:

• Karachi (Required)

Work Location: In person

Job Title: Female Customer Support Representative

Location: DHA Phase 5, Karachi

Company: Fresh Basket

Fresh Basket Call Centre is looking for a Female Customer Support Representative who is customer-focused, confident, and capable of handling multiple communication channels. The ideal candidate will ensure customer satisfaction through timely assistance, accurate information, and effective problem resolution.

Responsibilities:

• Handle inbound and outbound customer inquiries via phone calls, emails, and chat support.
• Assist customers in placing orders, tracking deliveries, and navigating the Fresh Basket website.
• Manage and resolve customer complaints in a professional and timely manner.
• Provide product and service information to customers and address any concerns.
• Coordinate and manage Foodpanda orders to ensure timely dispatch and delivery.
• Update and maintain product information on the company's website.
• Collaborate with the logistics and operations teams to ensure smooth communication and issue resolution.
• Maintain a positive and professional attitude while representing the company to customers.
• Keep records of customer interactions and feedback for service improvement.

Requirements:

• Female candidate with prior experience in customer service, call center, ecommerce, or food industry.
• Experience in inbound/outbound call handling, chat, and email support.
• Excellent verbal and written communication skills in English and Urdu.
• Strong interpersonal and problem-solving skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Knowledge of CRM systems and ticketing tools is an advantage.
• Willingness to work flexible shifts, including weekends and public holidays.
• Experience in Excel & Google Sheet.

Job Type: Full-time

Pay: Rs30, Rs35,000.00 per month

Education:

• Intermediate (Preferred)

Experience:

• Customer Services: 2 years (Preferred)
• Domestic Call Centre Industry: 1 year (Preferred)
• Food Chain / Ecommerce: 1 year (Preferred)
• Chat Support / Email: 1 year (Preferred)

Language:

• English / Urdu (Preferred)

Work Location: In person

Job description:

• Perform tasks to support the customer services department in the UK.
• Managing inbound and outbound calls.
• Following various communication scripts when speaking to a caller.
• Customer engagement through voice, chat and other corresponding platforms.
• Identifying customer needs, answering questions and providing solutions/alternatives.
• Keeping records of all conversations organized
• Improving performance and hit goals.
• Managing customer accounts
• Performing data entry tasks as necessary.

Skills Requirement

• International Call Center Background
• Communication Skills(Speaking English Frequently and Confidently, Good listening skills)
• Multitasking Ability
• Excellent command of computer and internet.

Monday to Friday, Alternate Saturdays. 1:00pm - 10:00PM

Location: Bahadurabad

Please review salary package before applying.

Job Type: Full-time

Pay: Rs40, Rs45,000.00 per month

Work Location: In person

We are hiring a Customer Support Representative located in Karachi

(This job is for residents of Karachi only)

Minimum experience: 6 months to 1 Year.

Age: 18-28 years

Minimum Education: Intermediate, Graduate is preferred.

Job responsibility:

• Interact with customers.
• Communicate with customers via phone, email, chat, or in-person to provide assistance, answer questions, and resolve issues.
• Develop a deep understanding of the company's products or services to effectively address customer inquiries and concerns
• Display excellent verbal and written communication skills to provide clear and concise responses to customer inquiries.
• Process returns and exchanges.
• Gather customer feedback and suggestions to help improve products, services, and the customer support process.

Job Type: Full-time

Salary: Rs20, Rs30,000.00 per month

Ability to commute/relocate:

• Karachi : Reliably commute or plan to relocate before starting work (Required)

Job Type: Full-time

Job Type: Full-time

Pay: Rs20, Rs30,000.00 per month

Education:

• Intermediate (Preferred)

Work Location: In person

About Eminent4U Private Limited:

Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.

Job Purpose:

As a Customer Support at Eminent4U Pvt Ltd, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).

Responsibilities and KPIs:

• Engage with customers via telephone to efficiently address and resolve queries about products, sales, retentions, resolution, quality assurance and bookings, aiming for first-contact resolution to ensure customer satisfaction.
• Manage to maintain a high customer satisfaction level consistently.
• Utilize strategic techniques to transform inquiries into opportunities for customer upgrades, sales and savings.
• Continuously enhance your understanding of the company's products and services to provide accurate and helpful information to customers.
• Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.
• Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.
• Manage to sustain a high rate of repeat customers.
• Collaborate closely with the UK team to ensure timely updates and synchronisation of customer interaction data.
• Ensure all customer interactions are reported on time and accurately.

Skills and Qualifications:

• Stellar communication skills (A/O Level preferred)
• Proven ability to listen actively and respond to customer needs effectively.
• Strong multitasking abilities.
• Team-oriented mindset.
• Flexibility and adeptness in managing and exceeding KPIs.
• Positive attitude and keen attention to detail.
• Willingness to go the extra mile for customer satisfaction.

Why Join Eminent4U Private Limited?

• Timings: Afternoon Shift (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.
• Annual bonuses, Anniversary bonus, KPI based rewards & several fringe benefits.
• Office location: PECHS, Block-6, Sharah-e-Faisal, Karachi.
• Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.

Job Type: Full-time

Pay: Rs70, Rs80,000.00 per month

Application Question(s):

• Rate your English communication out of 5 (5 being the highest)

Experience:

• Customer Support: 2 years (Required)

Work Location: In person