1,504 Customer Support Representative jobs in Pakistan

Title: Customer Support Representative.

Job Description:

LINKITSOFT is looking for a highly skilled customer service representative to join our team. An ideal candidate would have good English fluency and the ability to carry out a conversation with a target-oriented approach. you'll be at the forefront of our customer experience. You will handle a wide range of customer inquiries, including calls, emails, and queries, with a focus on providing top-notch support and ensuring customer satisfaction.

Responsibilities:

• Comprehensive Product oriented training will be provided.
• Address customer inquiries, resolve issues, and provide assistance promptly and professionally through various communication channels (phone, email, chat).
• Collaborate with team members and other departments to address customer issues efficiently.
• Gather customer feedback and insights to improve our services and provide input to the development team.
• Identify and resolve customer concerns, including issues with orders, payments, or delivery.

REQUIRMENTS:

• Must have at least 1-year of experience as a CSR.
• Proficiency in English Speaking.
• Must be dependable and a team player.
• Excellent verbal and written communication skills.
• Market Competitive Salary.

Note:

Only shortlisted candidates will be contacted.

Avoid sharing irrelevant CVs.

Job Details:

Company: LINKITSOFT

Type: Full-Time Job / Contract Basis / Night-Shift

Location: Karachi, Sindh, Pakistan

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

We're looking for a motivated and customer-focused Customer Support Representative to join our team. The ideal candidate will have strong communication skills, a problem-solving attitude, and a passion for helping customers. This is an excellent opportunity for someone looking to start their career in customer service and grow within a dynamic organization.

Key Responsibilities:

• Handle inbound and outbound customer queries through calls, emails, or chat.
• Provide accurate information regarding products and services.
• Resolve customer issues efficiently and professionally.
• Maintain detailed and organized records of customer interactions.
• Collaborate with internal teams to ensure customer satisfaction.
• Follow up on unresolved issues and ensure timely feedback.

Requirements:

• Bachelor's degree (or equivalent qualification).
• Up to 6 months of experience in a customer support or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Basic computer proficiency (MS Office, CRM tools, etc.).
• Positive attitude and ability to work in a team environment.

Job Types: Full-time, Fresher

Pay: Rs30, Rs50,000.00 per month

Work Location: In person

Job description:

Location: On-site

Shift Timing: 7:00 PM – 3:00 AM

Type: Full-time

Salary: Rs. 35,000 + Bonus + Travel Allowance

About the Role:

We are looking for energetic and confident female callers to join our team for US-based campaigns. The role involves customer support and calling in the fields of Design, Web Development, Customer Support, and Merchandising.

Both fresh candidates and experienced candidates are encouraged to apply. If you have good communication skills, a positive attitude, and the ability to engage with international clients, this opportunity is for you.

Key Responsibilities:

• Handle inbound and outbound calls for US-based clients
• Provide professional and friendly customer support
• Represent services related to design, web development, and merchandising
• Build rapport and maintain customer relationships
• Meet performance targets and ensure client satisfaction

What We Offer:

• Competitive Salary (35,000 PKR)
• Attractive Bonus Structure
• Travel Allowance
• Growth opportunities in a professional environment

Requirements:

• Good communication skills in English
• Ability to work night shifts (7:00 PM – 3:00 AM)
• Positive and professional attitude
• Fresh or experienced – both are welcome

Apply Now

If you're ready to start your career with a dynamic team, send your CV at

Email:

WhatsApp:

Job Type: Full-time

Pay: Rs35, Rs50,000.00 per month

Application Question(s):

• Work On site 7 PM to 3 AM?
• Lives near to Gulshan e Iqbal?

Work Location: In person

Job description:

We're hiring Customer Support Representative/ Patient Support Executives.

Job Specification:

Excellent written and verbal English communication skills

Experience in customer support or international call centers

Location: Johar Town Lahore near UCP.

Job Type: Full-time

To apply, please mention the position in the subject line and send your CV to:

Email:

Job Type: Full-time

Pay: Rs70, Rs100,000.00 per month

Work Location: In person

We are seeking a detail-oriented and customer-focused
Level 1 Support Team Member
to be the first point of contact for our users. You will assist customers with basic technical issues, respond to general product questions, and escalate more complex issues to higher-tier support or engineering as needed.

Key Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide first-level support by identifying and resolving common technical problems or usage questions such as:
• Password resets
• Installation guidance
• Software navigation help
• Known issues and FAQs
• Document and track support tickets using the company ticketing system.
• Follow troubleshooting guides and standard operating procedures to resolve issues.
• Escalate unresolved or complex issues to Level 2 support or relevant teams, with clear documentation.
• Gather customer feedback and report recurring issues to help improve the product.
• Maintain a high level of customer satisfaction by delivering friendly and effective service.
• Continuously update knowledge of the company's products and services.

Requirements

• Excellent written and verbal communication skills.
• Basic understanding of software applications and general troubleshooting techniques.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience using help desk software or CRM systems is a plus.
• 1+ year of experience in a customer service or technical support role preferred.
• Bachelor's degree is mandatory; post-secondary education in IT, computer science, or related field is a plus.

Preferred Skills (Nice to Have)

• Familiarity with SaaS platforms.
• Basic knowledge of databases, APIs, or web technologies.

Title: Customer Service Representative.

Job Description:

LINKITSOFT is looking for a highly skilled customer Service representative to join our team. An ideal candidate would have good English fluency and the ability to carry out a conversation with a target-oriented approach. you'll be at the forefront of our customer experience. You will handle a wide range of customer inquiries, including calls, emails, and queries, with a focus on providing top-notch support and ensuring customer satisfaction.

Responsibilities:

• Comprehensive Product oriented training will be provided.
• Address customer inquiries, resolve issues, and provide assistance promptly and professionally through various communication channels (phone, email, chat).
• Handle inbound and outbound calls.
• Collaborate with team members and other departments to address customer issues efficiently.
• Gather customer feedback and insights to improve our services and provide input to the development team.
• Identify and resolve customer concerns, including issues with orders, payments, or delivery.

REQUIRMENTS:

• Must have at least 1-year of experience as a CSR.
• Must have proven experience with International Campaigns.
• Proficiency in English Speaking is a must.
• Must be dependable and a team player.
• Excellent verbal and written communication skills.
• Market Competitive Salary.

Note:

Only shortlisted candidates will be contacted.

Avoid sharing irrelevant CVs.

Job Details:

Company: LINKITSOFT

Type: Full-Time Job / Contract Basis / Night-Shift

Location: Gulshan Iqbal block 5, Karachi, Sindh, Pakistan

Job Type: Full-time

Pay: Rs60, Rs70,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have Customer support experience?

Work Location: In person

Company Description

Job description

Responsibilities:

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market's potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Requirements:

• Proven work experience of at least 1 year as a Customer Sales Representative
• Excellent knowledge of MS Office
• Familiarity with BRM and CRM practices along with ability to build productive business professional relationships
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation and communication skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback
• Bachelor's degree in business or a related field

What we offer? (Benefits)

• Wonderful working environment unique opportunity to learn a complete product cycle.
• Professionally nourishing non-bossy environment where your new ideas are welcomed.
• Competitive salary and incentive package
• Provident fund
• Bi-annual increments
• Appreciation awards
• 18 paid leaves
• Health insurance

Job description:

• Perform tasks to support the customer services department in the UK.
• Managing inbound and outbound calls.
• Following various communication scripts when speaking to a caller.
• Customer engagement through voice, chat and other corresponding platforms.
• Identifying customer needs, answering questions and providing solutions/alternatives.
• Keeping records of all conversations organized
• Improving performance and hit goals.
• Managing customer accounts
• Performing data entry tasks as necessary.

Skills Requirement

• International Call Center Background
• Communication Skills(Speaking English Frequently and Confidently, Good listening skills)
• Multitasking Ability
• Excellent command of computer and internet.
• Flexible, Adaptable, Creative, Energetic attitude.

Monday to Friday, Alternate Saturdays. 2:00pm - 11:00PM

Location : Bahadurabad , Karachi (ON-SITE)

Job Type: Full-time

Pay: Rs40, Rs45,000.00 per month

Work Location: In person

Job Title: Email, Call & Chat Support Specialist

Date Posted: Oct 20, 2025

Compensation: PKR 75,000 – PKR 140,000 per month (based on experience and performance)

Location: On-site (Karachi)

Job Type: Full-time

Job Overview

We are seeking a highly skilled Email & Chat Support Specialist to represent one of the largest U.S.-based retail and eCommerce enterprises. The ideal candidate will be the bridge between the brand and its global customers — managing inquiries, resolving issues, and maintaining an exceptional standard of customer satisfaction through precise communication and professional empathy.

This is not an entry-level role — it requires excellent written English, a strategic problem-solving mindset, and the ability to manage high-volume communication efficiently while maintaining accuracy and tone consistency across all interactions.

Key Responsibilities

• Provide timely and professional responses to customer and vendor queries via email, live chat, and calls.
• Analyze customer issues, identify root causes, and deliver clear, personalized, and effective solutions aligned with company policies.
• Document all communications accurately in the CRM system, ensuring traceability and data integrity.
• Demonstrate sound judgment in handling escalations, coordinating with cross-functional teams when needed.
• Maintain service levels (response time, quality, and resolution rate) while ensuring compliance with brand guidelines.
• Contribute to continuous improvement by identifying workflow inefficiencies and suggesting process enhancements.
• Exhibit professionalism and empathy, even under pressure, to reinforce brand trust and customer satisfaction.

Required Qualifications

• Education: Minimum Intermediate / A-levels (Bachelor's degree preferred).
• Experience: Minimum 1–2 years of customer support experience, preferably in an international eCommerce, retail, or SaaS environment.
• Language Skills:
• Exceptional written and spoken English (neutral accent preferred).
• Strong grammar, clarity, and tone control for global communication.
• Technical Proficiency:
• Strong command of MS Office, particularly Excel for data tracking and reporting.
• Familiarity with CRM systems (Zendesk, Freshdesk, or similar) is a plus.

Core Competencies

• Customer-First Mindset: Ability to understand diverse customer perspectives and resolve issues empathetically.
• Analytical Thinking: Ability to quickly interpret issues and apply logical reasoning to find the best solutions.
• Adaptability: Comfortable working across different time zones and in fast-paced, evolving scenarios.
• Professional Communication: Consistent, polite, and confident written and verbal communication style.
• Problem Solving: Proactive approach to troubleshooting and decision-making without reliance on templates.
• Accountability: Strong work ethic, ownership mentality, and attention to detail.

Preferred Attributes (Bonus Skills)

• Experience with U.S.-based customers or eCommerce platforms (Amazon, eBay, etc.).
• Understanding of retail workflows, returns, and order fulfillment systems.
• Ability to multitask and handle multiple chat/email threads simultaneously with precision.
• Interest in process optimization or customer journey enhancement.

Why Join Us

• Competitive salary with performance-based growth.
• Opportunity to work with a globally recognized brand and develop advanced customer success skills.
• Supportive team environment with training and career progression opportunities.
• Exposure to international business communication standards.

Job Type: Full-time

Pay: Rs80, Rs140,000.00 per month

Work Location: In person