112 Customer Satisfaction jobs in Karachi

SadaPay is transforming financial services in Pakistan with a digital-first experience that makes managing money simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical shift. With SadaPay, all you need is a CNIC, a phone number, and a smartphone to get started; no paperwork, no long waits. Our 2 million users have left behind their worst banking frustrations, no hidden fees, free local transfers, and a payment experience that’s actually enjoyable. Pair that with friendly customer service and a vibrant debit card, and suddenly, finance doesn’t just work, it feels fun! Why is this role important? As a Customer Experience Associate, you'll be the face of SadaPay and the first point of contact for our users. Your role is critical in ensuring that our users have a positive and seamless experience with our platform. We're looking for someone who shares our values and is committed to providing an outstanding experience to our users! As a Sadanaut you will: Respond to customer inquiries via email, live chat, and social media in a friendly, fun and honest manner. Investigate and resolve issues such as failed transfers, declined payments, and lost or stolen cards quickly and effectively. Collaborate with other departments, such as Financial Crime and Risk, to identify and monitor any suspicious activity. Note: This is an entry-level position with a salary range of PKR 60,000–75,000, depending on shift timings. This role also requires working on weekends twice a month, with equivalent weekdays off to maintain a balanced schedule. What it takes to become a Sadanaut:

Excellent verbal and written communication skills with an emphasis on attention to detail. A calm personality so that you’re able to deal with a lot of issues and queries over chats each day. A positive and patient attitude, with a genuine desire to help customers (even the really unhappy ones) and have them leave each interaction feeling great. Strong problem-solving skills and a knack for investigation. A passion for quality and a focus on providing exceptional customer service. Perks of being at SadaPay: USD-Denominated Salary : At SadaPay, all salaries are pegged to USD to help protect team members from inflation. If the dollar depreciates against the PKR, you'll always receive a minimum payment equal to your PKR salary. Remote-First Work Culture : We’re a remote-first company, allowing our team to work from the office, from home, or anywhere they choose. Teams may coordinate internally to determine if occasional office presence is needed. Flexible Leave Policy : We offer a flexible leave policy to support a sustainable work-life balance. We trust our colleagues to manage their work and leave responsibly. Comprehensive Insurance Coverage : Every Sadanaut, regardless of grade, receives Life and Medical Insurance (covering both outpatient and inpatient care), including immediate family and parents. Provident Fund Contributions : Provident fund contributions are provided to all team members to support their financial growth. Technology and Resources : Each colleague receives a laptop and additional resources (relevant to their role) to ensure they can work efficiently and comfortably. Equal Opportunity Provider: At SadaPay, we are committed to fostering an inclusive environment where everyone feels welcome and valued. We strive to make every Sadanaut feel comfortable and respected in the workplace. Discrimination of any kind has no place here; instead, we promote a culture of respect and mutual support among colleagues. Our recruitment process is built on fairness and equality for all, irrespective of race, age, gender, color, religion, social status, disability, or ethnicity. SadaPay is registered as Sadapay Private Limited with the Securities and Exchange Commission of Pakistan (No. ), is regulated by the State Bank of Pakistan, and is a wholly-owned subsidiary of SadaPay Technologies Ltd., registered in the Dubai International Financial Center under commercial fintech license #3263.SadaPay Mastercard debit cards issued pursuant to a license by Mastercard Asia/Pacific Pte. Ltd. Offices

SadaPay Head Office

SadaPay UAE Office

FinTech Hive, Gate Avenue, Zone D, Level 1, Dubai Int’l Financial Centre, PO Box , Dubai, UAE SadaPay UK Office

86-90 Paul Street London, EC2A 4NE, United Kingdom

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What is

Executive Customer Experience

- MMBL?

We are seeking a detail-oriented and proactive Customer Experience Officer to join our team. The role focuses on managing customer feedback initiatives, especially Net Promoter Score (NPS) surveys. Responsibilities include gathering, analyzing, and reporting customer insights to enhance service quality and customer satisfaction. Responsibilities of

Executive Customer Experience

- MMBL

Conduct Customer Surveys:

Execute and manage NPS surveys and other feedback tools across various customer touchpoints (digital, call center, branch, etc.). Data Collection & Analysis:

Collect and monitor customer data, ensuring accuracy and response rates. Reporting:

Prepare and present reports on NPS trends, customer sentiments, and areas for improvement. Customer Feedback Loop:

Collaborate with internal teams to acknowledge and act on customer feedback. Insights to Action:

Work with CX and operational teams to propose solutions based on feedback data. Quality Monitoring:

Support mystery shopping or service audits as needed. Tool Management:

Assist in managing survey tools and platforms. Documentation:

Keep detailed records of survey instruments, responses, and actions taken. Compliance & Confidentiality:

Handle customer data ethically and in compliance with standards. Candidate Requirements for

Executive Customer Experience

- MMBL

Bachelor’s degree in Business Administration, Marketing, or related field. 1–2 years of relevant experience in customer service, experience, or research. Understanding of NPS methodology and customer satisfaction metrics. Proficiency in MS Excel and basic data visualization tools. Good communication and interpersonal skills. Ability to interpret data and generate insights. Organized, self-driven, and customer-focused mindset. Job Location:

Head Office About MMBL

Mobilink Microfinance Bank Ltd. serves over 48 million registered users, including 20+ million monthly active customers in Pakistan. Combining microfinance with digital banking, it operates over 114 branches and 270,000 agents, offering services like savings, loans, remittances, mobile wallets, insurance, and payments, promoting financial inclusion. MMBL values innovation, teamwork, and a customer-centric approach. Why Join MMBL?

This role offers an opportunity to make a meaningful impact by driving transformative change. Join us to empower millions and succeed in the digital age.

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Responsibilities

Maintaining sales activities and regularly creating and updating listings on Amazon, eBay, Shopify, etc., including descriptions and images. Managing and creating the visual aspects of the website, including design and layout, HTML & CSS tasks, and ensuring the website works well on a variety of devices. Resolving customer issues swiftly. Familiarizing oneself with the business and developing a strong knowledge of the products on offer. Printing tickets for online orders. Stock control. Working in partnership with the warehouse team. Keeping track of returns and refunds. Ensuring stock levels are up to date across online marketplaces at all times. Liaising and forming relationships with courier companies.

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Job Title: Customer Service Representative Shift timings: 4 hours (7:00 PM to 11:00 PM) Job Type: Part-time Job Description: We are seeking dedicated and enthusiastic individuals to join our team as Customer Service Representatives. As a CSR, you will play a crucial role in ensuring our customers receive exceptional service and support. We offer flexible timings to accommodate various schedules, making it an ideal opportunity for students and working professionals. Responsibilities: Answer incoming customer inquiries via phone in a timely and professional manner. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues with patience and empathy. Collaborate with other team members and departments to ensure customer satisfaction. Continuously update knowledge of products, services, and industry trends. What We Offer: Flexible timings to accommodate various schedules. Competitive pay rates. Opportunities for career growth and development. Supportive and collaborative work environment. How to Apply: Interested candidates are encouraged to submit their resume and cover letter. Please include "CSR - Flexible Timings" in the subject line. We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Lycan Communication as your potential employer. We look forward to reviewing your application! Job Specification

Requirements: Previous customer service experience is preferred but not required. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Ability to work independently and as part of a team. Proficient in using computer systems and customer service software.

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Customer Support Specialist
Ever Green Traveling, Pakistan

Join us as a CUSTOMER SUPPORT EXECUTIVE

Job Description:
Manage Inbound Calls (No Sales - No Target).
Respond Promptly to customer inquiries.
Handle and resolve customer complaints.

Skills & Requirements:
* Fluent in written & spoken English is a must.
* Computer Skills.
* Bachelor / Intermediate.

A chance to earn a handsome salary, bonus, commission, and other benefits.

Location: Gulshan-e-Iqbal, Karachi

Drop your updated resumes now.

Job Specification

Skills & Requirements:
* Fluent in written & spoken English is a must.
* Computer Skills.
* Bachelor / Intermediate.

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JD Customer Support Specialist (CSP):

Position Summary: The Customer Support Representative ensures that all customer needs are promptly addressed by responding to customers’ requests, orders, questions, and concerns in a timely and accurate manner, while exercising the highest level of service and quality. Environmental Express offers an extensive training program to ensure a solid understanding of the company’s concepts, products, practices, and procedures. Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player, and be motivated to achieve a rewarding career within the organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.

Responsibilities:

1. Accurately enter customer sales orders, quotes, and returns
2. Address basic technical support questions
3. Receive inbound calls and respond to calls as appropriate
4. Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards
5. Create and maintain customer accounts in the database
6. Perform administrative duties, reports, and special projects associated with Customer Support

Job Specification

Requirements:

1. Associate’s Degree or 2 years work experience in Customer Support
2. Impeccable Attention to Detail with Strong Organizational Skills
3. Exceptional Communication Skills and Professional Presence
4. Innovative Problem Solver, Results minded and Solution focused
5. Effective Team Player with the ability to Work Independently
6. Strong keyboarding skills
7. Proficient in MS Office

Information Technology and Services - Karachi, Pakistan

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Customer Support Executive
Guidance Leads Private Limited, Pakistan

We are Hiring Fresh and Talented Candidates

Perks and Benefits
• You can earn up to 25k to 40k per month (Basic + Commission)
• Monthly certification and bonus for hardworking candidates
• Shift Timing: 7 PM to 2 AM

Job Specification

Job Requirements
• He/she must have basic English skills along with typing speed.
• Candidate needs to have a present mindset to lead online sales and marketing tasks.
• Applicant must have completed a minimum of Matriculation/O-levels.

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We're on the lookout for a Call Center Representative who will be the link between our company and our awesome customers. The ideal candidate will take charge of resolving customer issues, complaints, and questions, all while making sure customer satisfaction is our top priority. A top-notch call center manager needs to be organized, dependable, and focused on achieving results. It's also important to have great customer service and communication skills. Being organized, reliable, and results-oriented are key qualities for this role. Let me know if you have any more questions or need further info!

Responsibilities Manage large amounts of outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively

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Role: Customer Support Specialist Location: Remote (Based in Pakistan) Working Hours: Eastern Standard Time (EST) About MediaRadar MediaRadar is an innovative, fast-paced company providing best-in-class advertising intelligence solutions to media companies and advertising agencies across North America. Through a blend of advanced technology and data insights, MediaRadar helps ad sales teams close more deals, strengthen client relationships, and streamline sales efforts. We are committed to delivering outstanding customer service that supports our continued growth and the success of our clients. Position Overview: As a Customer Support Specialist, you will be a key player in delivering exceptional service to MediaRadar's North American clients. You will handle technical support inquiries, troubleshoot issues, and ensure timely resolution. This role demands strong communication skills, technical acumen, and the ability to work efficiently in EST hours to support our North American client base. Key Responsibilities

Customer Support & Issue Resolution

Provide timely and accurate responses to customer inquiries and technical issues via email, chat, and phone. Troubleshoot and resolve technical problems related to MediaRadar’s suite of products. Ensure all support tickets are resolved in a timely manner, adhering to SLAs (Service Level Agreements). Serve as the point of contact between clients and internal teams (Customer Success, Product, Engineering) to escalate and resolve complex issues. Maintain clear and concise documentation of customer interactions and resolutions within the CRM (Salesforce.com). Process Improvement & Client Experience

Identify recurring customer issues and collaborate with cross-functional teams to address root causes. Document and update support processes to improve efficiency and customer satisfaction. Gather and report customer feedback to the Product and Engineering teams for continuous product improvement. Collaboration & Communication

Work closely with the North American Customer Success team to ensure a seamless client experience. Communicate effectively with clients, providing updates and solutions on technical issues and product queries. Participate in regular team meetings to stay aligned on ongoing client needs and support initiatives. Qualifications

Minimum 3 years of experience in a customer support role, with a strong understanding of relevant tools and technologies. Experience working in SaaS-based environments is strongly preferred. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent communication skills in English (both written and verbal) with the ability to explain technical information clearly. Experience with CRM tools such as Salesforce.com, Intercom, or similar platforms. Ability to work Eastern Standard Time (EST) hours to support North American clients. Strong organizational skills with a customer-first mindset.

Preferred Qualifications

Experience working with North American clients in a support or technical troubleshooting capacity. Familiarity with the advertising technology or SaaS-based products. Experience providing technical support for B2B clients and working in a fast-paced environment.

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