120 Customer Satisfaction jobs in Karachi

Job Description:

We are looking for a friendly, solution-oriented Customer Experience Officer to join our team. In this role, you will be the first point of contact for our customers, helping to ensure they have a smooth and satisfying experience with our products/services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Resolve complaints and issues effectively, ensuring customer satisfaction
• Collect and analyze customer feedback to help improve our service
• Work closely with internal teams to ensure a seamless customer journey
• Maintain accurate records of interactions and follow-ups

Requirements:

• Strong communication and problem-solving skills
• Prior experience in customer service or a similar role preferred
• Ability to work independently and in a team
• Familiarity with CRM systems is a plus
• Positive attitude and a passion for helping people

Job Type: Full-time

Pay: Rs25, Rs45,000.00 per month

Work Location: In person

We are seeking a dynamic and experienced Customer Experience Team Lead to oversee a team supporting clients within our Supply Chain Management (SCM) portfolio. This role is pivotal in ensuring seamless end-to-end order execution across logistics solutions.

Key responsibilities

Customer Experience Leadership

• Lead and develop a team of customer experience agents managing a diverse portfolio of SCM clients.
• Ensure proactive customer support and effective issue resolution within the designated geography.
• Foster strong customer relationships and promote team engagement.

Strategic Execution

• Drive adoption of digital solutions across customer and CX teams.
• Implement cost optimization strategies aligned with procurement logic, ensuring safety and reliability.
• Identify and execute revenue-enhancing opportunities

Customer Satisfaction & Advocacy

• Build deep customer relationships by understanding their business needs and service expectations.
• Monitor satisfaction metrics and collaborate cross-functionally to drive improvements.
• Serve as the voice of the customer while aligning with Maersk's strategic vision.

Operational Excellence & Collaboration

• Continuously review and refine SOPs/IOPs to address recurring issues and exceptions.
• Promote cross-functional collaboration to enhance customer experience.
• Partner with Global Service Centres (GSC) to accelerate operational efficiency.
• Identify and resolve root causes of delivery performance issues.

Team Development & Change Leadership

• Support onboarding and ongoing coaching of team members to build a consultative and high-performing team.
• Lead change management initiatives to simplify processes and elevate the customer experience from transactional to value-driven.

We're looking for

• 3–5 years of experience in supply chain and/or logistics, covering services such as ocean freight, contract logistics, trucking, and customs brokerage.
• Proven experience in client-facing roles.
• Strong stakeholder management skills (internal and external).
• Excellent communication skills in English.
• Strategic and critical thinking capabilities, with a focus on process improvement and opportunity identification.
• Adaptability and ability to thrive in a matrixed organization.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

• Pick & Drop available for females
• Weekends Off

International Customer Support Representative (Night Shift)

Location: RJ Mall, Gulistan-e-Johar, Karachi

Shift: 7:00 PM – 4:00 AM (Monday to Friday)

Job Type: Full-Time | Onsite

About the Role:

We are hiring experienced and enthusiastic International Customer Support Representatives to join our growing team. The ideal candidate must have prior experience in international calling campaigns and be confident in handling global clients.

Responsibilities:

• Handle inbound calls professionally and efficiently.
• Provide accurate information and resolve customer inquiries.

Requirements:

• Experience: Minimum 1 year in any international calling campaign (Energy, Spectrum DME, ACA or similar preferred).
• English Fluency: Strong spoken English (8/10 or above).
• Availability: Full-time, night shift only.
• Strong communication and problem-solving skills.

Compensation:

Basic Salary: Rs. 45,000 – Rs. 65,000 (Based on experience)

Additional Benefits: Fixed salary, growth opportunities, and a supportive work environment.

How to Apply: Apply now via WhatsApp:

Join a professional and rewarding international campaign today

Job Type: Full-time

Pay: Rs48, Rs86,500.00 per month

Work Location: In person

Job Description:

Avialdo Solutions is seeking a Remote Customer Support & Sales Specialist with excellent verbal English skills to convert leads into customers.

• Sales and Customer Support experience is a plus.
• Training provided for 2 weeks.
• Working Hours: 7pm PKT to 4am PKT (Night Shift)

Responsibilities:

• Contact and engage potential leads through various communication channels.
• Effectively communicate the value proposition of our products/services to potential customers.
• Convert leads into sales by demonstrating product knowledge and addressing customer needs.
• Meet or exceed sales targets and goals.
• Collaborate with the team to improve sales strategies and techniques.

Qualifications:

• Sales or similar experience preferred.
• Exceptional verbal English communication skills.
• Strong negotiation abilities.
• Independent work capability.

Location: Remote

Availability: Can join as soon as possible

Job Type: Full-time

Pay: Rs70, Rs110,000.00 per month

Application Question(s):

• What is your Current Salary?
• What is your Expected Salary?

Education:

• Bachelor's (Required)

Experience:

• Customer Support: 1 year (Required)
• Sales: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Expected Start Date: 17/10/2025

Job Description:

Apex Fulfilment is seeking a Customer Support Representative to join our dedicated team. You will play a crucial role in ensuring our customers receive top-notch support for their logistics needs.

Key Responsibilities:

• Respond to customer queries through phone and chat.
• Call customers for confirmation of every new order.
• Address and resolve customer complaints effectively and efficiently.
• Maintain accurate records of all customer interactions.
• Prepare daily and weekly reports on customer service progress.
• Collaborate with team members to improve the overall customer experience.

Qualifications:

• Strong communication skills in English and Urdu.
• Previous experience in customer service is preferred.
• Excellent problem-solving skills and a friendly demeanor.
• Ability to thrive in a fast-paced environment.

• Join our team and help us provide exceptional support to our customers

• Timings: 11 AM – 8 PM

• Days: Monday–Saturday
• Location: Gulistan-e-Johar, Karachi (On-site)

Job Type: Full-time

Pay: Rs25,000.00 per month

Application Deadline: 15/10/2025

Eplanet Global is looking for a Customer Support Executive with a healthcare background, preferably from the aesthetic clinic/dermatology or cosmetic procedures sector. The ideal candidate will handle client queries, provide professional support, and ensure a smooth customer experience for patients and clients across the US.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats to assist patients/clients.
• Provide accurate information regarding treatments, appointments, and services.
• Coordinate with clinics/doctors for scheduling and confirmations.
• Address client concerns with professionalism and empathy.
• Maintain detailed records of interactions in CRM systems.
• Ensure patient confidentiality and compliance with HIPAA standards (if applicable).
• Support the sales/operations team in client engagement and follow-ups.

Requirements:

• Bachelor's degree (preferably in healthcare, life sciences, or related field).
• Prior experience in aesthetic clinics, dermatology centers, cosmetic surgery clinics, or healthcare support roles.
• Strong communication skills in English (verbal & written).
• Excellent interpersonal and problem-solving skills.
• Ability to work night shifts (US hours).
• Familiarity with medical/healthcare terminology will be a plus.

Job Type: Full-time

Pay: Rs60, Rs80,000.00 per month

Application Question(s):

• Do you have experience in aesthetic clinics, dermatology centers, cosmetic surgery clinics, or healthcare support roles?
• are you available in night shift
• rate your english skills on the scale of 1 to 10

Work Location: In person

Job Title: Customer Support & Order Processing Executive

Location: (Karachi / Onsite)

Job Type: Full-time

We are looking for a dedicated individual to manage customer support and order processing for our e-commerce business. You will be responsible for handling customer queries and ensuring smooth dispatch of orders.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat.

Resolve customer complaints in a professional and timely manner.

Process incoming orders and coordinate with the dispatch/logistics team.

Track shipments and update customers regarding their orders.

Maintain accurate records of orders, returns, and customer interactions.

Assist in improving the overall customer experience.

Requirements:

Previous experience in customer service or e-commerce support is preferred.

Strong communication skills (English & (local language, if needed)).

Ability to multitask and manage time effectively.

Basic computer skills (MS Office, Excel, and order management systems).

Problem-solving attitude with attention to detail.

What We Offer:

Competitive salary

Growth opportunities within the company

Supportive and collaborative team environment

Interested candidates can share their resume at:

Job Type: Full-time

Work Location: In person

1. Order Management & Confirmation

Call customers to confirm website orders and verify order details.

Accurately update customer confirmations in the system.

Ensure all confirmed orders are processed on time and ready for dispatch.

1. Shipment Handling & Pending Orders

Coordinate with the logistics team and courier partners to clear all pending shipments.

Track shipment statuses and ensure timely deliveries.

Follow up on delayed or stuck shipments to resolve issues proactively.

1. Customer Complaint Resolution

Handle customer inquiries and complaints via calls, emails, and social media.

Provide prompt, accurate, and empathetic responses to maintain customer satisfaction.

Escalate unresolved issues to the relevant departments and ensure timely follow-up.

1. Reporting & Coordination

Maintain daily logs of order confirmations, complaints, and resolved cases.

Prepare weekly summaries of pending shipments and complaint statuses.

Collaborate with the operations and warehouse teams to ensure smooth workflows.

Location : DHA phase 1, karachi

Salary: 40-45K

Job Type: Full-time

Work Location: In person

Location: Remote (Based on U.S. CST working hours)

Job Description:

Precision Global is seeking a full-time Virtual Assistant.

Key Responsibilities:

• Answer incoming customer calls and handle inquiries with professionalism.
• Manage customer emails (tracking, returns, product questions).
• Support order processing and sales coordination.
• Assist with social media engagement and basic marketing tasks.
• Use AI tools (e.g., ChatGPT) for drafting replies, product descriptions, and content.

Requirements:

• Minimum 1 year of experience handling international calls and clientele.
• Strong written and spoken English communication skills.
• Professional phone manner and ability to manage customers confidently.
• Reliable internet, computer, and backup setup for uninterrupted work.
• Familiarity with e-commerce tools (WooCommerce, ShipStation, Stripe, etc.) is a plus.

Schedule: Remote, 5 days per week, 8AM to 5PM (aligned with U.S. Central Time).

Job Type: Full-time

Pay: Up to Rs130,000.00 per month