8 Customer Relationship Management jobs in Karachi
Customer Success Manager
Karachi, Sindh
D·engage Limited.
Posted 21 days ago
Job Viewed
Job Description
Karachi, Pakistan | Posted on 03/20/2025 D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months, we are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value-based relationship with them. The purpose of this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and taking full responsibility for their success, retention, and growth. The Account Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage products & services. Key Responsibilities: Customer Onboarding:
Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform’s features and capabilities. Relationship Management:
Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor. Customer Health Monitoring:
Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention. Issue Resolution:
Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary. Training and Education:
Conduct training sessions, webinars, and workshops to help customers fully utilize the software. Renewals & Upselling:
Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services. Customer Advocacy:
Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features. Metrics and Reporting:
Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team. Churn Prevention:
Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority. Requirements
Must have qualifications: Proven minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment. Strong understanding of SaaS business models and customer success principles. Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams. Ability to analyze customer data, identify trends, and proactively offer solutions. Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce). Problem-solving mindset with the ability to navigate complex customer issues. Strong organizational and multitasking skills with a focus on details. Bachelor's degree in Business, Marketing, or related field (preferred). D.engage is an equal opportunity employer committed to diversity and creating an inclusive workplace.
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Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform’s features and capabilities. Relationship Management:
Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor. Customer Health Monitoring:
Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention. Issue Resolution:
Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary. Training and Education:
Conduct training sessions, webinars, and workshops to help customers fully utilize the software. Renewals & Upselling:
Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services. Customer Advocacy:
Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features. Metrics and Reporting:
Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team. Churn Prevention:
Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority. Requirements
Must have qualifications: Proven minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment. Strong understanding of SaaS business models and customer success principles. Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams. Ability to analyze customer data, identify trends, and proactively offer solutions. Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce). Problem-solving mindset with the ability to navigate complex customer issues. Strong organizational and multitasking skills with a focus on details. Bachelor's degree in Business, Marketing, or related field (preferred). D.engage is an equal opportunity employer committed to diversity and creating an inclusive workplace.
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0
Senior Customer Success Manager
Karachi, Sindh
DigitalOcean LLC
Posted 2 days ago
Job Viewed
Job Description
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We are seeking a highly skilled Senior Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success.
The role is part of our growing global 24/7 Customer Success team and reports into the Manager, Customer Success, working closely with our Cloudways/DigitalOcean customers.
What You’ll Be Doing:
Maintain proactive communication and engagement with assigned high-value customers. Understand and address customers’ business needs, positioning our products as essential solutions. Conduct product demos, training sessions, and value realization activities to maximize adoption. Monitor customer health signals to manage risks and identify growth opportunities. Serve as the trusted advisor and main point of contact for strategic customer guidance. Gather customer feedback to influence product development and internal improvements. Continuously refine internal Customer Success SOPs to enhance customer satisfaction. Collaborate on tracking, analyzing, and reporting customer success KPIs. Coordinate seamless onboarding transitions from onboarding teams to retention. Act as the customer's advocate internally, ensuring customer insights drive our strategy. Engage cross-functionally with sales, marketing, product, and support teams to enhance customer experience. Work closely with internal teams to resolve technical issues effectively and promptly. What We'll Expect From You:
Education:
A bachelor's degree in a relevant field such as computer science, engineering, business, or related. Experience:
6-7 years of relevant experience in a tech company, ideally in customer success, support, or related customer-facing roles. Technical skills:
Strong understanding of the product/service and familiarity with Customer Success Metrics (churn, MRR, ARPU). Communication skills:
Excellent verbal and written communication with strong ownership abilities. Customer focus:
Empathy and dedication to providing an exceptional customer experience. Analytical skills:
Ability to analyze customer data to identify trends and patterns. Collaboration skills:
Proven ability to work effectively with internal teams across pre-sales, marketing, product, and customer support. Additional Qualities:
Strong customer service orientation Effective questioning to uncover customer needs Detail-oriented with consultative skills Comfort working with and analyzing metrics Proactive problem-solving approach Desire for continuous improvement and learning Ability to thrive under pressure with a high level of ownership Why You’ll Like Working for DigitalOcean
We innovate with purpose.
You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development.
At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being.
Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees.
The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion.
We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. *This job is onsite in Karachi, Pakistan.
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We are seeking a highly skilled Senior Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success.
The role is part of our growing global 24/7 Customer Success team and reports into the Manager, Customer Success, working closely with our Cloudways/DigitalOcean customers.
What You’ll Be Doing:
Maintain proactive communication and engagement with assigned high-value customers. Understand and address customers’ business needs, positioning our products as essential solutions. Conduct product demos, training sessions, and value realization activities to maximize adoption. Monitor customer health signals to manage risks and identify growth opportunities. Serve as the trusted advisor and main point of contact for strategic customer guidance. Gather customer feedback to influence product development and internal improvements. Continuously refine internal Customer Success SOPs to enhance customer satisfaction. Collaborate on tracking, analyzing, and reporting customer success KPIs. Coordinate seamless onboarding transitions from onboarding teams to retention. Act as the customer's advocate internally, ensuring customer insights drive our strategy. Engage cross-functionally with sales, marketing, product, and support teams to enhance customer experience. Work closely with internal teams to resolve technical issues effectively and promptly. What We'll Expect From You:
Education:
A bachelor's degree in a relevant field such as computer science, engineering, business, or related. Experience:
6-7 years of relevant experience in a tech company, ideally in customer success, support, or related customer-facing roles. Technical skills:
Strong understanding of the product/service and familiarity with Customer Success Metrics (churn, MRR, ARPU). Communication skills:
Excellent verbal and written communication with strong ownership abilities. Customer focus:
Empathy and dedication to providing an exceptional customer experience. Analytical skills:
Ability to analyze customer data to identify trends and patterns. Collaboration skills:
Proven ability to work effectively with internal teams across pre-sales, marketing, product, and customer support. Additional Qualities:
Strong customer service orientation Effective questioning to uncover customer needs Detail-oriented with consultative skills Comfort working with and analyzing metrics Proactive problem-solving approach Desire for continuous improvement and learning Ability to thrive under pressure with a high level of ownership Why You’ll Like Working for DigitalOcean
We innovate with purpose.
You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development.
At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being.
Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees.
The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion.
We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. *This job is onsite in Karachi, Pakistan.
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1
Customer Success Manager (Night Shift)
Karachi, Sindh
Softech Worldwide
Posted 21 days ago
Job Viewed
Job Description
The Customer Success Manager will be responsible for managing the overall customer experience by ensuring customer acquisition, adoption, retention, and onboarding are successful. The successful candidate will work closely with customers, sales, and other teams within the company to ensure that customers are fully satisfied with the product and service. VIDIZMO is a Microsoft Gold Applications & Cloud Partner, recognized in Gartner Magic Quadrant for Enterprise Video Content Management. We provide Video Content Management systems to Fortune 5000 companies across the globe and have been recognized in Gartner's Magic Quadrant and IDC MarketScape. Our developed systems empower our customers to deliver Live as well as On-Demand Video Streaming to their audience, store and share multimedia content, and perform Video and Audio Analysis using Machine Learning. Key Responsibilities
Develop and execute customer success strategies that align with the company's goals and objectives. Build and maintain strong relationships with customers to ensure their ongoing success with the product. Ensure successful onboarding of new customers by providing product demonstrations and training, and identifying areas for improvement. Monitor customer usage and engagement with the product to identify potential issues and opportunities for upselling or cross-selling. Work closely with the product team to identify and address customer needs and concerns. Conduct regular check-ins with customers to ensure their ongoing satisfaction and success with the product. Create and maintain documentation and processes to support customer success activities. Provide feedback to the product team based on customer feedback and market trends. Plan, monitor, appraise, and review job contributions of others. Ensure SLA objectives are met by forecasting requirements. The Customer Success Manager is not focused on making sales but on educating and troubleshooting for their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services. Qualifications
Bachelor's degree in Computer Sciences or Software Engineering. 5+ years of experience in customer success or account management, preferably in a SaaS or technology environment. Proven track record of successfully managing customer relationships and driving customer adoption and retention. Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues. Excellent problem-solving skills, with the ability to think creatively and analytically. Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously. Experience with CRM software, customer engagement tools, and project management tools. Ability to work independently and as part of a team. Benefits
Commissions, Health Insurance (OPD/IPD), Separate Maternity Cover, Leave encashment, Car Support Program, Referral Bonus, EOBI, Bi-Annual Increment, Provident Fund, Career Growth, Bonus (benefits vary based on location). Worldwide Office Hours: US Eastern (UTC -5). Multiple Locations: Pakistan, India, UAE, Australia & USA. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
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Develop and execute customer success strategies that align with the company's goals and objectives. Build and maintain strong relationships with customers to ensure their ongoing success with the product. Ensure successful onboarding of new customers by providing product demonstrations and training, and identifying areas for improvement. Monitor customer usage and engagement with the product to identify potential issues and opportunities for upselling or cross-selling. Work closely with the product team to identify and address customer needs and concerns. Conduct regular check-ins with customers to ensure their ongoing satisfaction and success with the product. Create and maintain documentation and processes to support customer success activities. Provide feedback to the product team based on customer feedback and market trends. Plan, monitor, appraise, and review job contributions of others. Ensure SLA objectives are met by forecasting requirements. The Customer Success Manager is not focused on making sales but on educating and troubleshooting for their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services. Qualifications
Bachelor's degree in Computer Sciences or Software Engineering. 5+ years of experience in customer success or account management, preferably in a SaaS or technology environment. Proven track record of successfully managing customer relationships and driving customer adoption and retention. Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues. Excellent problem-solving skills, with the ability to think creatively and analytically. Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously. Experience with CRM software, customer engagement tools, and project management tools. Ability to work independently and as part of a team. Benefits
Commissions, Health Insurance (OPD/IPD), Separate Maternity Cover, Leave encashment, Car Support Program, Referral Bonus, EOBI, Bi-Annual Increment, Provident Fund, Career Growth, Bonus (benefits vary based on location). Worldwide Office Hours: US Eastern (UTC -5). Multiple Locations: Pakistan, India, UAE, Australia & USA. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
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2
Customer Success Manager (Video Calls. Work From Home.)
Karachi, Sindh
DemandHub
Posted 10 days ago
Job Viewed
Job Description
Customer Success Manager (Video Calls. Work From Home.)
Join to apply for the
Customer Success Manager (Video Calls. Work From Home.)
role at
DemandHub Customer Success Manager (Video Calls. Work From Home.)
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Customer Success Manager (Video Calls. Work From Home.)
role at
DemandHub Get AI-powered advice on this job and more exclusive features. Role:
Customer Success Manager (Video Calls. Work From Home.) Company:
DemandHub We're on a mission to help local businesses grow. Local businesses use our AI Agents to automatically communicate with website visitors, re-engage inactive clients, get online reviews and more - ultimately allowing them to grow their business and save time through the power of AI automation. DemandHub is confidently backed by the same investors behind Shopify, Loom, Jobber and more. Our founders are successful tech entrepreneurs who built and sold their last startup (CognoVision) to one of the world’s largest tech companies (Intel) in a multimillion dollar acquisition. As our
Customer Success Manager
, you’ll be the trusted partner guiding customers toward success with DemandHub. You’ll work hand-in-hand with our Senior CSM, sales, marketing, operations, and product teams to ensure customers get the most out of our platform. From onboarding new accounts to driving adoption and building lasting relationships, your work will directly impact customer satisfaction, retention, and growth. What You’ll Do Welcome and onboard new customers, making sure they feel confident and supported from the start. Follow and improve our playbooks, templates, and workflows to deliver consistent, top-notch service. Partner with the Sr. CSM to track customer health, spot risks early, and jump in to help. Respond to customer questions over Zoom, phone, email, and live chat with professionalism and enthusiasm. Keep our customer guides and help content up to date so customers have the answers they need. Share customer feedback with the team so we can keep making DemandHub better. Collaborate with the Sr. CSM on initiatives to boost engagement and reduce churn. Learn our platform inside-out so you can confidently guide customers and troubleshoot issues. Bring your ideas for delighting customers and see them put into action. What You Bring 2+ years in customer success, account management, or another customer-facing role. Great communication skills - both written and verbal - and a knack for building rapport. Strong organizational skills, sharp attention to detail, and the ability to juggle multiple tasks effectively. Comfort with learning and using software tools. A team mindset and eagerness to learn from others. A degree, diploma, or equivalent experience. Bonus:
Experience at a SaaS company. Why You’ll Love Working Here Mentorship and training from an experienced Senior CSM + serial founders. Direct impact on customer happiness and retention. A front-row seat in a growing SaaS startup where your work shapes the customer experience. Work remotely from home. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Industries Software Development Referrals increase your chances of interviewing at DemandHub by 2x Get notified about new Customer Success Manager jobs in
Pakistan . Customer Service Representative - AI trainer
Growth Business Development (South Asia)
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Join to apply for the
Customer Success Manager (Video Calls. Work From Home.)
role at
DemandHub Customer Success Manager (Video Calls. Work From Home.)
Join to apply for the
Customer Success Manager (Video Calls. Work From Home.)
role at
DemandHub Get AI-powered advice on this job and more exclusive features. Role:
Customer Success Manager (Video Calls. Work From Home.) Company:
DemandHub We're on a mission to help local businesses grow. Local businesses use our AI Agents to automatically communicate with website visitors, re-engage inactive clients, get online reviews and more - ultimately allowing them to grow their business and save time through the power of AI automation. DemandHub is confidently backed by the same investors behind Shopify, Loom, Jobber and more. Our founders are successful tech entrepreneurs who built and sold their last startup (CognoVision) to one of the world’s largest tech companies (Intel) in a multimillion dollar acquisition. As our
Customer Success Manager
, you’ll be the trusted partner guiding customers toward success with DemandHub. You’ll work hand-in-hand with our Senior CSM, sales, marketing, operations, and product teams to ensure customers get the most out of our platform. From onboarding new accounts to driving adoption and building lasting relationships, your work will directly impact customer satisfaction, retention, and growth. What You’ll Do Welcome and onboard new customers, making sure they feel confident and supported from the start. Follow and improve our playbooks, templates, and workflows to deliver consistent, top-notch service. Partner with the Sr. CSM to track customer health, spot risks early, and jump in to help. Respond to customer questions over Zoom, phone, email, and live chat with professionalism and enthusiasm. Keep our customer guides and help content up to date so customers have the answers they need. Share customer feedback with the team so we can keep making DemandHub better. Collaborate with the Sr. CSM on initiatives to boost engagement and reduce churn. Learn our platform inside-out so you can confidently guide customers and troubleshoot issues. Bring your ideas for delighting customers and see them put into action. What You Bring 2+ years in customer success, account management, or another customer-facing role. Great communication skills - both written and verbal - and a knack for building rapport. Strong organizational skills, sharp attention to detail, and the ability to juggle multiple tasks effectively. Comfort with learning and using software tools. A team mindset and eagerness to learn from others. A degree, diploma, or equivalent experience. Bonus:
Experience at a SaaS company. Why You’ll Love Working Here Mentorship and training from an experienced Senior CSM + serial founders. Direct impact on customer happiness and retention. A front-row seat in a growing SaaS startup where your work shapes the customer experience. Work remotely from home. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Industries Software Development Referrals increase your chances of interviewing at DemandHub by 2x Get notified about new Customer Success Manager jobs in
Pakistan . Customer Service Representative - AI trainer
Growth Business Development (South Asia)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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3
Remote Customer Success Engineer (High Paying) – AI & Data Platform Hightouch Marketing needs d[...]
Karachi, Sindh
Workinvirtual
Posted 6 days ago
Job Viewed
Job Description
Company: Hightouch
Location: Remote (Worldwide)
Job Type: Full-Time
Salary: $85,000 – $15,000 USD/year
Apply Now:
Join Hightouch (Replace with your link)
About Hightouch – The Future of Data & AI
Hightouch is a fast-growing, Series C ($1 2B valuation) SaaS startup revolutionizing how businesses leverage AI, big data, and automation . Trusted by top brands like Autotrader, Calendly, Monday.com, and PetSmart , we empower companies to unlock hyper-personalized customer experiences using their data warehouse as a Composable CDP (Customer Data Platform) . Our cutting-edge AI Decisioning Platform enables marketers to automate 1:1 customer interactions with smart AI agents , eliminating the need for complex coding. If you’re passionate about data-driven growth, AI innovation, and customer success , this is your chance to join a remote-first, high-impact team backed by Sapphire Ventures, Y-Combinator, and Bain Capital . About the Role – Customer Success Engineer (Remote)
As a Customer Success Engineer , you’ll be the technical backbone for our users, ensuring they maximize Hightouch’s AI-powered data platform . You’ll troubleshoot, guide, and optimize customer workflows while collaborating with Engineering, Marketing, and Sales teams. This is a high-visibility, high-growth opportunity —perfect for tech-savvy problem solvers who thrive in fast-paced, remote environments . What You’ll Do
Provide expert technical support via Intercom, Slack, email, and calls Debug API integrations (CRMs, ESPs, ERPs) and SQL-based data workflows Train customers on AI-driven personalization & automation Collaborate cross-functionally with Solutions Architects, Engineers, and Product Teams Drive customer retention & upsell opportunities through exceptional service What We’re Looking For
2+ years in customer-facing tech roles (Support, CS, Sales Engineering) SQL proficiency (or willingness to master it) Strong troubleshooting skills (APIs, SaaS tools, data pipelines) Excellent communication (written & verbal) Growth mindset – eager to learn AI, CDPs, and big data Remote work discipline – self-starter, adaptable, proactive Why Join Hightouch?
Work remotely from anywhere in the world Competitive salary ($85K–$115K) + equity Fast-track career growth in AI & data tech Collaborate with top-tier investors & Fortune 500 clients Flexible PTO & inclusive culture Apply Now – Remote Customer Success Engineer
Ready to shape the future of AI-driven customer data ?
Apply Now
(Replace with your link) Tagged as: AI, API, Customer Success Engineer, Data Platform, High Paying, Remote, SQL
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Location: Remote (Worldwide)
Job Type: Full-Time
Salary: $85,000 – $15,000 USD/year
Apply Now:
Join Hightouch (Replace with your link)
About Hightouch – The Future of Data & AI
Hightouch is a fast-growing, Series C ($1 2B valuation) SaaS startup revolutionizing how businesses leverage AI, big data, and automation . Trusted by top brands like Autotrader, Calendly, Monday.com, and PetSmart , we empower companies to unlock hyper-personalized customer experiences using their data warehouse as a Composable CDP (Customer Data Platform) . Our cutting-edge AI Decisioning Platform enables marketers to automate 1:1 customer interactions with smart AI agents , eliminating the need for complex coding. If you’re passionate about data-driven growth, AI innovation, and customer success , this is your chance to join a remote-first, high-impact team backed by Sapphire Ventures, Y-Combinator, and Bain Capital . About the Role – Customer Success Engineer (Remote)
As a Customer Success Engineer , you’ll be the technical backbone for our users, ensuring they maximize Hightouch’s AI-powered data platform . You’ll troubleshoot, guide, and optimize customer workflows while collaborating with Engineering, Marketing, and Sales teams. This is a high-visibility, high-growth opportunity —perfect for tech-savvy problem solvers who thrive in fast-paced, remote environments . What You’ll Do
Provide expert technical support via Intercom, Slack, email, and calls Debug API integrations (CRMs, ESPs, ERPs) and SQL-based data workflows Train customers on AI-driven personalization & automation Collaborate cross-functionally with Solutions Architects, Engineers, and Product Teams Drive customer retention & upsell opportunities through exceptional service What We’re Looking For
2+ years in customer-facing tech roles (Support, CS, Sales Engineering) SQL proficiency (or willingness to master it) Strong troubleshooting skills (APIs, SaaS tools, data pipelines) Excellent communication (written & verbal) Growth mindset – eager to learn AI, CDPs, and big data Remote work discipline – self-starter, adaptable, proactive Why Join Hightouch?
Work remotely from anywhere in the world Competitive salary ($85K–$115K) + equity Fast-track career growth in AI & data tech Collaborate with top-tier investors & Fortune 500 clients Flexible PTO & inclusive culture Apply Now – Remote Customer Success Engineer
Ready to shape the future of AI-driven customer data ?
Apply Now
(Replace with your link) Tagged as: AI, API, Customer Success Engineer, Data Platform, High Paying, Remote, SQL
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4
Assistant Manager, Strategic Account Management
Karachi, Sindh
Delivery Hero SE
Posted 2 days ago
Job Viewed
Job Description
Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Develop new business with existing clients and identify areas of improvement to meet sales quotas. Forecast and track key account metrics (e.g., quarterly results and annual forecasts). Collaborate with the team to identify gaps and opportunities to grow the brand and company’s profitability. Track operational KPIs of the channel. Leverage industry and consumer insights to generate additional business with key suppliers through marketing and sales strategies. Meet with vendors weekly to discuss opportunities and overall performance. Qualifications Bachelor's degree in a related field. 3 to 4 years of relevant experience. Additional Information A little about us: We are a team of relationship builders who excel at collaborating with internal and external stakeholders. We take end-to-end ownership of powerful brands, understanding that with great power comes great responsibility, and our brands are always under close watch.
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5
CRM & Marketing Automation Specialist
Karachi, Sindh
Seedient Digital Marketing
Posted 21 days ago
Job Viewed
Job Description
Job Description :
Manage and maintain the CRM platform to ensure data accuracy and segmentation. Plan, build, and execute marketing automation workflows & Funnels (email, SMS, retargeting). Design and schedule email marketing campaigns with personalized content. Proven Experience in industry standard CRMs such as Go High Level & Zoho. Integrate CRM with various tools and platforms (landing pages, ads, forms, etc.). Collaborate with the content, design, and digital marketing teams to support full-funnel marketing efforts. Monitor lead nurturing campaigns and support customer retention strategies. Ensure GDPR and data privacy compliance in campaign executions. Job Specification :
1–2+ years of experience with CRM systems and marketing automation tools (Go High Level or Zoho) & familiarity with HubSpot, Zapier, Click Funnels etc Strong understanding of audience segmentation, A/B testing, and drip campaigns. Experience in setting up and optimizing multi-channel workflows. Proficient in analyzing engagement metrics and reporting. Detail-oriented with strong project management skills. Basic HTML/CSS knowledge is a plus. Working Hours: Monday to Friday: 11:00 AM – 8:00 PM (onsite, includes 1-hour break) Saturday: 11:00 AM – 3:00 PM (work from home, includes a 30-minute break) Location : Onsite – Karachi (Gulshan-e-Iqbal) To Apply: Email your updated CV and relevant portfolio to c a r e e r a t s e e d i e n t d i g i t a l d o t c o m Job Rewards and Benefits : Accomodation,Communication,Health Insurance,Incentive Bonus,Leaves,Medical #J-18808-Ljbffr
Manage and maintain the CRM platform to ensure data accuracy and segmentation. Plan, build, and execute marketing automation workflows & Funnels (email, SMS, retargeting). Design and schedule email marketing campaigns with personalized content. Proven Experience in industry standard CRMs such as Go High Level & Zoho. Integrate CRM with various tools and platforms (landing pages, ads, forms, etc.). Collaborate with the content, design, and digital marketing teams to support full-funnel marketing efforts. Monitor lead nurturing campaigns and support customer retention strategies. Ensure GDPR and data privacy compliance in campaign executions. Job Specification :
1–2+ years of experience with CRM systems and marketing automation tools (Go High Level or Zoho) & familiarity with HubSpot, Zapier, Click Funnels etc Strong understanding of audience segmentation, A/B testing, and drip campaigns. Experience in setting up and optimizing multi-channel workflows. Proficient in analyzing engagement metrics and reporting. Detail-oriented with strong project management skills. Basic HTML/CSS knowledge is a plus. Working Hours: Monday to Friday: 11:00 AM – 8:00 PM (onsite, includes 1-hour break) Saturday: 11:00 AM – 3:00 PM (work from home, includes a 30-minute break) Location : Onsite – Karachi (Gulshan-e-Iqbal) To Apply: Email your updated CV and relevant portfolio to c a r e e r a t s e e d i e n t d i g i t a l d o t c o m Job Rewards and Benefits : Accomodation,Communication,Health Insurance,Incentive Bonus,Leaves,Medical #J-18808-Ljbffr
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CRM & Marketing Automation Specialist (Gohighlevel Expert)
Karachi, Sindh
Sterling Commercial Investments
Posted 6 days ago
Job Viewed
Job Description
Job Description :
Very Important: Do not apply if you are unable to work during these hours. Working Hours :
8:00 PM to 4:00 AM PKT . Job Type and Compensation This is a remote full-time position , work-from-home role , but candidates
must have a functioning webcam and microphone, with good reliable highspeed internet and
a quiet environment for participating in daily standups, on-call handoffs, technical discussions, and remote desktop work. Offering a competitive monthly salary ranging from Rs70,000 to Rs90,000. Job Summary We are seeking a highly skilled and motivated
CRM & Marketing Automation Specialist
with expertise in Go High Level to design, implement, and manage scalable systems that support marketing, sales, and customer engagement. This full-time remote role requires someone who thrives in a fast-paced, systems-driven environment. You will take ownership of CRM pipelines, funnels, automations, AI integrations, analytics, and third-party tools to deliver a robust and intelligent automation ecosystem. Key Responsibilities CRM Setup & Management Configure, customize, and maintain GoHighLevel sub-accounts Build CRM pipelines, triggers, lead scoring, tags, and segmentation Set up role-based access, clean data imports, and duplicate prevention Funnel & Campaign Automation Build landing pages, opt-in forms, thank-you pages, and lead magnets Set up email/SMS workflows for nurturing, follow-ups, and re-engagement Automate lifecycle stages from inquiry to enrollment or closed deal Manage birthday, anniversary, and internal task automation AI Chat & Voice Integration Deploy and train AI bots using ChatGPT and Vapi Configure inbound/outbound calls for FAQs, tour scheduling, follow-ups Automate responses across SMS, Email, WhatsApp, and Messenger Scheduling & Payments Build calendar systems for appointments, tours, interviews Set up text-to-pay flows using Stripe and SMS links Automate confirmations, reschedules, and reminders Reputation & Feedback Trigger post-interaction review requests Route negative feedback to internal dashboards Monitor and respond to Google/Facebook reviews Ad Tracking & Performance Reporting Integrate Facebook Pixel, Google Tag Manager, and conversion tracking Sync Facebook Lead Forms and UTM data into CRM workflows Create dashboards for lead sources, funnel drop-offs, and ROI Generate weekly/monthly performance alerts and staff leaderboards Third-Party Integrations Connect tools like Twilio, Mailgun, Stripe, Vapi Troubleshoot webhooks and manage data flow across platforms Support API-level integration for enhanced functionality Internal Documentation & Training Produce SOPs, Loom video tutorials, and internal knowledge base Support team onboarding and ongoing CRM training Ensure consistency in execution through process documentation Job Specification :
Required Qualifications 1 year of hands-on experience with GoHighLevel CRM Deep understanding of automations, funnels, CRM logic, and campaign flows Familiarity with integrating third-party tools like Stripe, Twilio, Vapi Familiarity with ChatGPT or other AI automation tools Ability to manage performance metrics and optimize workflow outcomes Strong communication and problem-solving skills
#J-18808-Ljbffr
Very Important: Do not apply if you are unable to work during these hours. Working Hours :
8:00 PM to 4:00 AM PKT . Job Type and Compensation This is a remote full-time position , work-from-home role , but candidates
must have a functioning webcam and microphone, with good reliable highspeed internet and
a quiet environment for participating in daily standups, on-call handoffs, technical discussions, and remote desktop work. Offering a competitive monthly salary ranging from Rs70,000 to Rs90,000. Job Summary We are seeking a highly skilled and motivated
CRM & Marketing Automation Specialist
with expertise in Go High Level to design, implement, and manage scalable systems that support marketing, sales, and customer engagement. This full-time remote role requires someone who thrives in a fast-paced, systems-driven environment. You will take ownership of CRM pipelines, funnels, automations, AI integrations, analytics, and third-party tools to deliver a robust and intelligent automation ecosystem. Key Responsibilities CRM Setup & Management Configure, customize, and maintain GoHighLevel sub-accounts Build CRM pipelines, triggers, lead scoring, tags, and segmentation Set up role-based access, clean data imports, and duplicate prevention Funnel & Campaign Automation Build landing pages, opt-in forms, thank-you pages, and lead magnets Set up email/SMS workflows for nurturing, follow-ups, and re-engagement Automate lifecycle stages from inquiry to enrollment or closed deal Manage birthday, anniversary, and internal task automation AI Chat & Voice Integration Deploy and train AI bots using ChatGPT and Vapi Configure inbound/outbound calls for FAQs, tour scheduling, follow-ups Automate responses across SMS, Email, WhatsApp, and Messenger Scheduling & Payments Build calendar systems for appointments, tours, interviews Set up text-to-pay flows using Stripe and SMS links Automate confirmations, reschedules, and reminders Reputation & Feedback Trigger post-interaction review requests Route negative feedback to internal dashboards Monitor and respond to Google/Facebook reviews Ad Tracking & Performance Reporting Integrate Facebook Pixel, Google Tag Manager, and conversion tracking Sync Facebook Lead Forms and UTM data into CRM workflows Create dashboards for lead sources, funnel drop-offs, and ROI Generate weekly/monthly performance alerts and staff leaderboards Third-Party Integrations Connect tools like Twilio, Mailgun, Stripe, Vapi Troubleshoot webhooks and manage data flow across platforms Support API-level integration for enhanced functionality Internal Documentation & Training Produce SOPs, Loom video tutorials, and internal knowledge base Support team onboarding and ongoing CRM training Ensure consistency in execution through process documentation Job Specification :
Required Qualifications 1 year of hands-on experience with GoHighLevel CRM Deep understanding of automations, funnels, CRM logic, and campaign flows Familiarity with integrating third-party tools like Stripe, Twilio, Vapi Familiarity with ChatGPT or other AI automation tools Ability to manage performance metrics and optimize workflow outcomes Strong communication and problem-solving skills
#J-18808-Ljbffr
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