57 Customer Relationship Management jobs in Karachi

is excited to invite you to our Job Fair at our North Nazimabad Branch, where we'll be conducting WALK-IN INTERVIEWS for the following position:

Position: Customer Service & Matchmaking Officer (North Nazimabad Branch)

Eligibility:

• Open to both males and females
• Formal attire is mandatory
• Basic computer skills are required
• Bring your updated CV along
• Age must be above 24+
• At least 2+ year experience in marketing.

Before attending, please review our career page:

Interview Dates:

• Tuesday, 21st October
• Wednesday, 22nd October
• Thursday, 23rd October

Timings:

9:00 AM – 12:00 PM

Don't miss your opportunity to become part of a dynamic and growing team at

We look forward to meeting passionate and talented individuals like you.

Regards:

Team HR -

Job Type: Full-time

Pay: Rs75, Rs150,000.00 per month

Application Question(s):

• Age?
• Relevant Experience in Markeeting?

Work Location: In person

Candidate must have Shipping/Logistics Experience of 06 Months to 01 Years.

Job Responsibilities:

• Develop and implement trade lane strategies to optimize cargo flow and profitability.
• Identify potential customers, negotiate freight rates, and secure business opportunities.
• Maintain strong relationships with shippers, consignees, freight forwarders, and agents.
• Monitor market trends, competitor activities, and industry developments to adjust trade strategies.
• Work closely with sales and operations teams to achieve business growth objectives.
• Collaborate with operations and documentation teams to ensure smooth cargo handling.
• Requisite of Candidate:
• Should be at least graduate. ·
• Minimum 6 months to 1 years experience of Shipping (NVOCC) & FF is required.
• Excellent English Communication skills for international correspondence.

Job Type: Full-time

Pay: Rs50, Rs60,000.00 per month

Work Location: In person

• Position Overview:

We are looking for CSR & MARKETING OFFICER to join our team. Your primary responsibility will be to contact potential customers, explain our investment plans, and convince them to explore and invest with us.

Key Responsibilities:

• Call potential clients using a provided database or leads
• Explain the company's investment products and services
• Build trust and educate customers on financial growth opportunities
• Answer queries and resolve doubts in a clear, confident manner
• Follow up with interested leads to close sales
• Maintain records of calls and client interactions
• Meet or exceed weekly and monthly conversion targets

Requirements:

• Excellent communication and convincing skills .
• Prior experience in telecalling, sales, or financial products is a plus
• Basic knowledge of financial and investment concepts preferred
• Goal-oriented and self-motivated attitude
• Freshers with good communication skills are also welcome

What We Offer:

• Fixed salary + performance-based incentives
• Full training and support from experienced mentors
• Career growth opportunities in the financial sector
• Friendly and professional work environment

How to Apply :

Send your resume to our phone whatsapp number : ,,

OFFICE LOCATION :

OFFICE NO (201), SECOND FLOOR PLOT NO 23/D - OPPOSITE IBEX TOWER 2 , SHEHBAAZ COMMERCIAL LANE NO-04 - DHA PHASE 06 ( KHI )

Job Type: Full-time

Pay: Rs40, Rs85,000.00 per month

Work Location: In person

Role Overview

The Customer Service & Booking Officer is responsible for managing customer inquiries, processing bookings, resolving service issues, and ensuring a seamless customer journey from initial contact to post-service follow-up. The role requires strong communication, organizational, and problem-solving skills to uphold service excellence and operational efficiency.

Key Responsibilities

Handle incoming customer inquiries via phone, email, chat, and in-person with professionalism and accuracy.

Process bookings, cancellations, amendments, and special requests in line with company policies.

Maintain updated and accurate records in the booking and CRM systems.

Provide product/service information, pricing details, and policy explanations to customers.

Resolve complaints and service issues promptly, escalating complex matters when necessary.

Coordinate with internal teams (operations, sales, finance) to ensure smooth service delivery.

Monitor booking capacity, availability, and scheduling to prevent conflicts or overbooking.

Follow up with customers post-booking to ensure satisfaction and encourage repeat business.

Generate daily/weekly booking and customer service reports for management review.

Uphold company standards for customer care and contribute to process improvements.

Qualifications & Skills

Bachelor's degree (preferred) or diploma in business administration, hospitality, or related field.

Proven experience in customer service, reservations, or booking coordination.

Strong verbal and written communication skills.

Proficiency in booking software, CRM systems, and MS Office.

Ability to multitask, prioritize, and manage time effectively.

Conflict resolution and problem-solving abilities.

Detail-oriented with strong organizational skills.

Customer-first mindset with a professional demeanor.

KPIs (Key Performance Indicators)

Customer satisfaction score

Average response and resolution time.

Booking accuracy and error rate.

Retention and repeat booking rate.

Job Type: Full-time

Pay: Rs50, Rs70,000.00 per month

Work Location: In person

Qualifications and Skills

• Experience: Minimum 2+ years in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams.
• Industry Knowledge: Familiarity with garment retail, particularly knitted apparel (hoodies, t-shirts, sweatshirts, pajamas), including product specifications and customer expectations.
• Leadership: Proven ability to lead, motivate, and manage a team of CSRs in a remote, fast-paced environment.
• Communication: Exceptional verbal and written English communication skills, with the ability to train CSRs to meet North American customer standards.
• Technical Skills: Proficiency in CRM systems, e-commerce platforms (e.g., Shopify), and Microsoft Office Suite.
• Cultural Adaptability: Understanding of USA and Canada customer service expectations, including professional tone, cultural sensitivity, and responsiveness.
• Problem-Solving: Strong analytical and problem-solving skills to handle complex customer issues and improve team performance.
• Education: Bachelor's degree in business, communications, or a related field preferred; a high school diploma or equivalent required.
• Availability: Willingness to work flexible hours to accommodate USA/Canada time zones (e.g., evening shifts in Pakistan to align with North American business hours).

Work Environment

• Remote Role: Based in Pakistan, managing a remote team of CSRs, with regular virtual communication with USA/Canada teams.
• Tools Provided: Access to CRM software, communication platforms (e.g., Slack, Zoom), and training resources.
• Schedule:
• ( 7 PM–2 AM PKT).

Key Responsibilities

• Team Leadership: Supervise, train, and mentor a team of Pakistan-based CSRs to deliver high-quality customer service to USA and Canada customers, ensuring adherence to brand standards.
• Customer Interaction Management: Oversee handling of customer inquiries, complaints, and order issues (e.g., sizing, returns, shipping) for knitted apparel, ensuring timely and effective resolutions.
• Process Optimization: Develop and implement customer service policies, procedures, and KPIs tailored to the garment retail industry, focusing on customer satisfaction and retention.
• Escalation Handling: Address escalated customer issues, particularly those involving product quality, delivery delays, or complex returns, maintaining a professional and customer-centric approach.
• Cross-Cultural Communication: Train CSRs to understand and adapt to USA and Canada customer expectations, including cultural nuances, language proficiency, and time zone alignment (e.g., EST, PST).
• Performance Monitoring: Track and analyze team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and provide regular reports to senior management.
• Technology Utilization: Manage and optimize the use of CRM software, and e-commerce tools to streamline customer interactions and improve efficiency.
• Training and Development: Recruit, onboard, and train new CSRs, fostering a culture of excellence, accountability, and product knowledge specific to knitted apparel (e.g., fabric care, sizing charts).
• Collaboration: Work with USA/Canada-based marketing, sales, and logistics teams to align customer service with business goals, ensuring seamless order fulfillment and customer experiences.
• Compliance and Reporting: Ensure compliance with company policies, data protection regulations (e.g., GDPR for Canada, CCPA for USA), and maintain accurate records of customer interactions.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Work Location: In person

Application Deadline: 05/09/2025

Expected Start Date: 05/09/2025

TGS is on lookout for fresh / experienced Customer Service Representatives for one of the overseas campaign (DME).

Work Days - Mon-Fri

Work Hours - 07 PM till 02 AM

Location - Jouhar, Karachi

Salary Bracket - Commensurate to skills and experience + Dependability Allowance

Fringe Benefits - Health Policy / Paid Leaves / Annual Performance review / Floating Leaves / On Job Training and development

Required skill set

Identify customer needs and provide the best possible solutions.

Handle inbound/outbound calls professionally.

Follow communication scripts for different scenarios - with fluency in spoken English.

Can manage daily calling targets

Minimum qualification - Intermediate

Must be carrying a valid CNIC.

Able to commute and work in a night shift.

If you have strong communication skills and a passion for growing in a professional environment, apply your updated resume.

Please note only the shortlisted profiles will be called for an interview.

Job Types: Full-time, Fresher

Pay: Rs27, Rs30,000.00 per month

Application Question(s):

• How many months of prior experience do you have working on a DME campaign?
• Are you able to commute and work a night shift from 7:00 PM to 2:00 AM?
• Are you fluent in spoken English?
• If selected, how soon would you be able to join?

Work Location: In person

Education:- Minimum Bachelor's degree in Business Administration, Commerce, or a related field.

Experience:- 0 to 6 months of experience in customer service, preferably in a warehouse or logistics setting.

Job Description:-

• Handle customer inquiries, complaints, and order-related queries efficiently.
• Coordinate with warehouse teams to ensure timely order processing and deliveries.
• Maintain accurate records of customer interactions and update the system accordingly.
• Work closely with logistics and supply chain teams to streamline order fulfillment.
• Ensure high levels of customer satisfaction through professional and prompt service.

Job Type: Full-time

Pay: Rs50, Rs55,000.00 per month

Application Question(s):

• What is your current salary?

Work Location: In person

· Deal directly with customers and effectively manage large amounts of inbound and outbound calls

· Handle and resolve customer complaints and respond promptly to customer inquiries

· Manage the dispatching of cheques to policy holders and prepare and maintain cheque log

· Prepare and maintain complain tracker and Call MIS

· Provide accurate, valid and complete information to customers by using the right methods/tools

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

· Communicate and coordinate with internal departments

· Provide feedback on the efficiency of the customer service process administrative activities and

· Manage underwriting, approvals for surrender processing, and conservation matters

Qualification: Graduate

Experience: Upto 1 year

We are located in Clifton Karachi and would prefer candidates from nearby areas.

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job description:

NOTE :

• This job posting is only for females who are into sales & marketing .
• Only 25+ Age matured females required .

ABOUT US :

We the Newyork Capital Funds are USA based Invesment company who are authorized legally from FBR , SCEP , CDC & IRS.

we empower individuals and institutions to grow their wealth through smart, strategic investments. As a trusted leader in the financial services sector, we offer a range of investment solutions in USA from Food chain sector and Retails stores to our own diamond brand LUXE. We're expanding our team and looking for a dynamic Sales & Marketing Officer to help us grow our client base and deliver exceptional investment opportunities.

Position Overview:

We are looking for energetic and results-driven mature( FEMALES) Sales & Customer Marketing Representatives to join our growing team. This role is perfect for women with a passion for sales, marketing, and relationship-building. You'll be responsible for reaching out to high-profile clients, including doctors, to set appointments, market our services, and close deals.

Key Responsibilities:

• Outbound Calling: Contact doctors, medical professionals, and other high-net-worth individuals to introduce our investment solutions and set appointments.
• Client Relationship Management: Develop and maintain strong relationships with clients, ensuring they feel informed, valued, and supported.
• Sales & Marketing: Promote our business offerings, highlight the benefits, and answer any questions potential clients may have.
• Appointment Setting: Schedule calls, meetings, or consultations between clients and our senior investment team members.
• Deal Closure: Work to finalize agreements, providing exceptional customer service and guiding clients through the process.

Qualifications:

• Female candidates preferred (as the role requires targeted customer engagement and outreach to specific demographics).
• Proven experience in sales, telemarketing, or customer marketing (experience in investment or financial services is a plus).
• Strong communication skills, with the ability to effectively engage and build relationships over the phone and through email.
• Confident, persuasive, and goal-oriented mindset.
• Organized and able to multitask in a fast-paced environment.
• A passion for helping others make smart financial decisions.

What We Offer :

Competitive Basic salary with performance-based Exceptional bonuses.

Comprehensive training and career development support.

Access to a wide range of investment products and resources.

Collaborative and growth-oriented work environment.

How to Apply :

Send your resume to our phone whatsapp number : ,,

OFFICE LOCATION :

OFFICE NO (201), SECOND FLOOR PLOT NO 23/D - OPPOSITE IBEX TOWER 2 , SHEHBAAZ COMMERCIAL LANE NO-04 - DHA PHASE 06 ( KHI )

Job Type: Full-time

Pay: Rs40, Rs80,000.00 per month

Work Location: In person