581 Customer Relationship Management jobs in Pakistan

Job description

Client Relations Specialist responsibilities include:

· Building long-term relationships with key clients.

· Addressing customer concerns and complaints.

Job brief

We are looking for a Client Relations Specialist to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who's able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we'd like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

· Build relationships with key employees among customers

· Create plans to address clients' business needs

· Schedule regular meetings with customers to ensure they are satisfied

· Act as point of contact for complaints and escalate issues as appropriate

· Collaborate with internal teams to address customers' needs

Requirements and skills

· Proven experience as a Customer Service Representative or Client Relations

· Proven track record of meeting and exceeding targets

· Background in customer service; industry knowledge is a plus

· Experience tracking relevant KPIs (e.g. customer satisfaction)

· Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)

· A customer-oriented attitude

· Excellent communication

· Problem-solving aptitude

· Ability to work well with a team

Compensation & Benefits:

• Competitive base salary and yearly increments.
• Collaborative yet fun-loving atmosphere: space that fosters employee wellbeing
• Salary Revision after Probation
• Fuel Allowance
• 2 off days in a week

Company Description

Royal Wrist is committed to offering premium fashion on a budget. The company provides luxury timepieces sourced from international origins, ensuring that every wrist can reflect royalty and regality. With a focus on genuine and authentic products, Royal Wrist is the leading seller of authentic watches in Pakistan, known for its customer-centric approach. The company offers easy exchange and return policies and a 1-year seller warranty.

Role Description

This is a full-time, on-site role located in Karāchi for a Customer Relationship Management Specialist. The specialist will be responsible for managing customer interactions, maintaining the CRM system, analyzing customer data, and developing strategies to improve customer relationships. Daily tasks include overseeing customer service operations, supporting the sales team, and managing customer accounts to ensure satisfaction and retention.

Qualifications

• Strong Analytical Skills and Project Management experience
• Excellent Communication and Sales skills
• Proficiency in Customer Relationship Management (CRM) systems
• Experience in developing and implementing customer-centric strategies
• Ability to work collaboratively in an on-site team environment
• Relevant educational background in Business, Marketing, or a related field

Company Description:

Nexus Overseas Consultants Ltd., based in
Lahore -

DHA PHASE 5
, Pakistan, is dedicated to guiding students on their journey to study abroad. Nexus provides comprehensive consultancy services tailored to meet individual needs and aspirations, believing that education is the foundation for a successful future.

Role Description:

This is a full-time on-site role for a CRM Officer at Nexus Overseas Consultants Ltd. The CRM officer will be responsible for:

• Handling student enquiries and follow ups.
• Assist Students in preparing documents & interview preparation.
• Manage University applications.

Position:
CRM Lead

Location:
Karachi

We are looking for a Customer Relationship Management to join our marketing team. This role is central to designing and executing data-driven strategies that enhance customer engagement, improve retention, and strengthen brand loyalty. If you are passionate about creating impactful campaigns through CRM platforms and driving measurable business results, we'd love to hear from you

Key Responsibilities:

• Collaborate with cross-functional stakeholders to plan and manage the CRM calendar.
• Develop and implement CRM strategies to drive customer acquisition, retention, repeat orders, and loyalty.
• Segment customer database and design targeted marketing campaigns based on customer behavior and lifecycle stages.
• Partner with the in-house creative/content team to develop campaign content, adaptions, and copies.
• Monitor and analyze CRM performance metrics to understand consumer behavior, track campaign success, and uncover insights for continuous improvement.
• Ensure timely execution of campaigns, offers, and customer communication through the CRM platform.

Qualifications:

• 2+ years of proven experience
   working with CRM platforms.
• Strong analytical mindset with the ability to interpret data and derive actionable insights.
• Excellent communication and collaboration skills.
• Bachelor's degree in 
  Marketing, Business Administration, Data Analytics, or a related field
  .

Key Responsibilities:

Inbound and Outbound calls to customers

Develop and Execute CRM campaigns

Reporting - different analytics parameters

Manage operational work on given time by Manager

Job Requirements

Experience with CRM platforms -Proficient in English & Urdu along with Punjabi or Pashto languages

1–2 years in a similar role

MS Office (Basic Level)

At least 01 year of job knowledge of customer handling calls and relevant skills

Job Title: Sales & CRM Specialist – Construction Services (Hybrid )

We're looking for a motivated Sales & CRM Specialist to assist in converting leads (MQL → SQL) into deals and retaining clients in the U.S. construction sector. You'll manage CRM records, support deal closing, and help maintain strong client relationships.

Requirements:

* 2–3 years experience in sales support/CRM (construction/B2B preferred)

* Familiarity with CRM tools (Salesforce, HubSpot, Zoho, etc.)

* Strong follow-up, communication, and organizational skills

Why Join Us
: Hybrid work (remote + office), competitive pay, exposure to U.S. clients, and growth opportunities.

Apply at : ()

ob Type: Full-Time

Location: Wapda Town, Lahore (Onsite)

About the Role

We are hiring energetic and motivated Customer Service & Sales Representatives for our USA-based business operations. The ideal candidates will handle inbound/outbound calls, assist customers, and contribute to achieving sales targets.

Shift & Schedule

• Rotational Shifts (Morning / Evening / Night)
• 1 Day Off per Week

Salary Range

• PKR 65,000 – 75,000 (based on experience and performance)

Key Responsibilities

• Handle customer calls, emails, and chats professionally.
• Provide accurate information about products/services.
• Build rapport with customers to create a positive experience.
• Identify customer needs and recommend suitable solutions.
• Meet sales targets and performance metrics.
• Maintain accurate records of customer interactions.

Requirements

• Previous experience in Customer Service / Sales / Call Center roles preferred.
• Excellent English communication skills (verbal & written).
• Strong listening and problem-solving skills.
• Ability to work on rotational shifts including night shifts.
• Self-motivated with a positive attitude.

Preferred Qualifications

• Experience working with USA-based clients/customers.
• Knowledge of CRM systems and call center software.

Benefits

• Competitive salary package (PKR 65,000 – 75,000).
• 1 day off per week.
• Growth and career development opportunities.
• Friendly and supportive work environment.

How to Apply:

Interested candidates are encouraged to submit their resume with updated contact details.

Job Type: Full-time

Pay: Rs65, Rs75,000.00 per month

Work Location: In person

is thrilled to invite you to our Job Fair at our North Nazimabad Branch, where we'll be conducting WALK-IN INTERVIEWS for the following position:

Position:

Customer Service & Matchmaking Officer

Location: North Nazimabad Branch

Eligibility Criteria:

• Open to both males and females
• Formal attire is mandatory
• Basic computer skills are required
• Must bring an updated CV
• Age: 24+
• Minimum 2 years of experience in marketing or a related field

Interview Schedule:

Wednesday, 22nd October

Timing: 9:00 AM – 12:00 PM

Before You Attend:

Please review our career page for more details:

Don't miss this opportunity to become part of a dynamic and growing team at

We look forward to meeting passionate and talented professionals like you.

Regards,

Team HR –

Job Type: Full-time

Pay: Rs75, Rs150,000.00 per month

Work Location: In person

is excited to invite you to our Job Fair at our North Nazimabad Branch, where we'll be conducting WALK-IN INTERVIEWS for the following position:

Position: Customer Service & Matchmaking Officer (North Nazimabad Branch)

Eligibility:

• Open to both males and females
• Formal attire is mandatory
• Basic computer skills are required
• Bring your updated CV along
• Age must be above 24+
• At least 2+ year experience in marketing.

Before attending, please review our career page:

Interview Dates:

• Tuesday, 21st October
• Wednesday, 22nd October
• Thursday, 23rd October

Timings:

9:00 AM – 12:00 PM

Don't miss your opportunity to become part of a dynamic and growing team at

We look forward to meeting passionate and talented individuals like you.

Regards:

Team HR -

Job Type: Full-time

Pay: Rs75, Rs150,000.00 per month

Application Question(s):

• Age?
• Relevant Experience in Markeeting?

Work Location: In person