75 Customer Relationship Management jobs in Pakistan

Join to apply for the Customer Success Specialist role at Quality Resource Pvt Ltd

Join to apply for the Customer Success Specialist role at Quality Resource Pvt Ltd

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Quality Resource Private Limited a Multinational Digital Marketing Company enables organizations of all sizes to manage their Digital Marketing needs through SEO, Landing pages, Reviews and Reputation Management, PPC, Website Optimization, Social Media, Web and Mobile Apps development.

We’re currently looking for Customer Success Specialist (Night Shift ) in our Lahore office . This is a pure prospecting role, Managing Outbound calling, Customer Retention, Customer Activation and Upselling to the prospective clients. Successful candidates must be Social, Analytical, possess an aptitude for learning and using new software and be able to communicate clearly and effectively. The ideal Customer Success Specialist should engage with customers, maximize value, and create strategies to grow our customer base.

Salary Slab: Rs. 100,000 to Rs 150,000 base pay plus incentives.

Office location: Main Boulevard Gulberg, Lahore.

Work Hours: 6:00 PM to 3:00 AM. (Monday – Friday)

Responsibilities

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value through upsell.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.
  
  

• 2+ years proven experience in customer success/service/sales or Communications or Bachelors Degree.
• Highly organized and able to multitask. Self-driven and proactive nature.
• Excellent communication and interpersonal skills. Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes. Experience in document creation.
• Patient and active listener. Passion for sales
• Experience utilizing CRM systems, and Microsoft office.
• 1+years of successful revenue-based sales experience.
• Working understanding of data protection technologies.
  
  

• Quality Resource Pvt. Ltd. means collaborating with dedicated professionals with a passion for Sales and technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
  
  

• EOBI.
• Gratuity.
• Medical insurance.
• Free Parking.
• Subsidized Food Facility.
• Annual Bonus.
• Annual Paid Leaves.
• Drop Facility

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Join to apply for the Customer Success Manager role at Oxford University Press .

OxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and inspiring assessments that enable learners to achieve their best and progress to leading universities.

We are seeking a dedicated Customer Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA’s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.

The Customer Success Manager's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance product awareness, usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results.

About you

The successful candidate(s) should possess:

Relevant business degree (preferably a Master’s) with 6-8 years of experience in customer success, account management, or a related field.
Strong knowledge of educational qualifications and assessment processes.
High level of business development acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.
Outstanding time management skills with the ability to set priorities, work independently and within a team.
Excellent computer literacy, including proficiency in MS Office, SAP and tools for forecasting and market analysis using data mining techniques.
Impeccable English language skills.
A valid driving license and willingness to travel as per business needs.

• Associate

• Part-time

• Education

This job posting is active.

Be among the first 25 applicants. Direct message the job poster from Careers at Cedar Global Solutions .

Position Summary:

Cedar’s Client Success Specialist (CSS) has the ultimate responsibility for client success. Client success means achieving or exceeding clients’ expectations regarding Cedar’s services. The Client Success Specialist will build and maintain relationships with Cedar Financial's clients to ensure their satisfaction with our services. The ideal candidate should have excellent communication skills, be highly organized, and have a strong attention to detail. The Client Success Specialist should be able to work independently and as part of a team.

Key Responsibilities:

• Build and maintain strong relationships with Cedar Financials’ clients to ensure their satisfaction with our services.
• Act as the main point of contact for clients, responding to inquiries in a timely and professional manner.
• Communicate regularly with clients to provide updates on their accounts and answer questions.
• Develop and maintain a thorough understanding of Cedar Financials’ services and offerings.
• Collaborate with other departments to meet client needs.
• Identify opportunities to improve client satisfaction and recommend solutions to management.
• AI Integration & Development.

Requirements:

• In lieu of a bachelor's degree, 3+ years of procurement experience.
• 2+ years’ experience in ARM industry and/or debt collection, management, or leading a department.
• Strong attention to detail and accuracy in managing documentation.
• Excellent organizational and time management skills.
• Exceptional communication skills, both written and verbal, including negotiation and relationship-building with clients and internal stakeholders.
• Proficiency in data analysis, trend identification, and decision-making.
• Familiarity with procurement policies, procedures, regulations, and laws.
• Knowledge of contract law and ability to draft and review contracts.
• Proficiency in Microsoft Office and procurement-related software systems.

Timing: 8pm to 5am

Location: The Enterprise Building, Multan Road, Lahore

Position: Onsite

• Mid-Senior level

• Full-time

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Select how often (in days) to receive an alert: Create Alert

Salary: Dependent on skills and experience

Division: Education

Department: Oxford AQA

About the role

OxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and inspiring assessments that enable learners to achieve their best and progress to leading universities.

We are seeking a dedicated Customer Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA’s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.

The Customer Success Manager's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance product awareness, usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results.

About you

The successful candidate(s) should possess:

Relevant business degree (preferably a Master’s) with 6-8 years of experience in customer success, account management, or a related field.
Strong knowledge of educational qualifications and assessment processes.
High level of business development acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.
Outstanding time management skills with the ability to set priorities, work independently and within a team.
Excellent computer literacy, including proficiency in MS Office, SAP and tools for forecasting and market analysis using data mining techniques.
Impeccable English language skills.
A valid driving license and willingness to travel as per business needs

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Job Category: Sales & Business Development

Customer Success Associate page is loadedCustomer Success Associate Apply locations Lahore time type Full time posted on Posted 30+ Days Ago time left to apply End Date: December 31, 2025 (30+ days left to apply) job requisition id JR101869

Job Overview:

Join our team as a Customer Success Associate and be the frontline champion for our clients. Deliver exceptional support, troubleshoot issues, and ensure customer satisfaction. If you have a passion for building strong client relationships and providing top-tier service, this role offers an exciting opportunity in the world of IT.

Job Responsibilities:

• Channel passion for customer service and claim ownership of the customer experience including comprehensive issue resolution while collaborating with different teams.
• Research and grasp information across multiple tools while keeping the customers engaged.
• Effectively tailor communication and style to differing audiences.
• Self-manage and work independently in a fast-paced, constantly changing environment.
• Thrive in a culture where expertise is shared and feedback is welcomed.
• Effectively manage time, while showcasing the ability to multi-task, organize and prioritize.

Qualifications:

• Bachelor’s from a reputable institution.
• Minimum 0 – 2 years of experience.
• Strong written and verbal communication skills and a sound knowledge of telephone etiquette.
• Knowledge of customer service principles and methods.
• Experience in Client Communication.
• Ability to work in US timings.

Compensation and Benefits:

Financial:

• Competitive salary and bi-annual bonus.
• Fast track and uncapped career growth for high performers.
• Company-sponsored vehicle financing (car and bike).
• Interest-free loans.
• Provident Fund: CureMD matches up to 8% of your base salary.

Health and Wellness:

• In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
• Hospital treatment monitoring by company doctors.
• Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).
• Exclusive health benefits and discounts at top class clinics and labs.

? Supportive Workplace:

• Pick-up and drop-off services for female employees.
• In-house daycare facility.
• In-house gym and recreational area to unwind.

Continued Learning:

• Company-sponsored trainings, workshops, development programs and retreats.
• Paid specialized trainings/certifications.

The Difference You’ll Make:

At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you’ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we’re not just advancing technology — we’re making a tangible difference in people’s lives. Together, let’s save lives.

Customer Success Associate page is loaded

Apply locations Lahore | Time type: Full time | Posted on: Posted 5 Days Ago | End Date: December 31, 2025 (30+ days left to apply) | Job requisition id: JR101869

Job Overview:

Join our team as a Customer Success Associate and be the frontline champion for our clients. Deliver exceptional support, troubleshoot issues, and ensure customer satisfaction. If you have a passion for building strong client relationships and providing top-tier service, this role offers an exciting opportunity in the world of IT.

Job Responsibilities:

• Channel passion for customer service and claim ownership of the customer experience, including comprehensive issue resolution while collaborating with different teams.
• Research and grasp information across multiple tools while keeping the customers engaged.
• Tailor communication and style effectively to different audiences.
• Work independently and manage time efficiently in a fast-paced, constantly changing environment.
• Share expertise and welcome feedback in a collaborative culture.
• Manage multiple tasks, organize, and prioritize effectively.

Qualifications:

• Bachelor’s degree from a reputable institution.
• 0 – 2 years of experience.
• Strong written and verbal communication skills, with knowledge of telephone etiquette.
• Understanding of customer service principles and methods.
• Experience in client communication.
• Ability to work during US timings.

Compensation and Benefits:

Financial:

• Competitive salary and bi-annual bonus.
• Fast track and uncapped career growth for high performers.
• Company-sponsored vehicle financing (car and bike).
• Interest-free loans.
• Provident Fund: CureMD matches up to 8% of your base salary.

Health and Wellness:

• In-house clinic with certified doctors and 24/7 telemedicine service.
• Hospital treatment monitoring by company doctors.
• Comprehensive health coverage for immediate family (outpatient, inpatient, maternity, and parents' inpatient).
• Exclusive health benefits and discounts at top clinics and labs.

Supportive Workplace:

• Pick-up and drop-off services for female employees.
• In-house daycare facility.
• In-house gym and recreational area.

Continued Learning:

• Company-sponsored trainings, workshops, development programs, and retreats.
• Paid specialized trainings and certifications.

The Difference You’ll Make:

At CureMD, every role plays a pivotal part in transforming healthcare. Join our innovative team to contribute to groundbreaking technology that impacts patient care, healthcare efficiency, and saves lives globally. Your skills and passion will help deliver solutions supporting healthcare professionals in critical, real-time settings. Together, we’re not just advancing technology — we’re making a tangible difference in people’s lives. Together, let’s save lives.

Customer Success Executive – B2B International

Job Description
The Real Techs Pvt. Ltd., a multinational Digital Marketing company, is currently looking for a “Customer Success Executive” for our Lahore office for a US-based Campaign. This is a pure prospecting role, involving heavy outbound calling to prospective clients.

Responsibilities:

1. Generate business through proactive outreach to new customers via cold calling and strategic email campaigning.
2. Quickly develop value-based business relationships with B2B customers.
3. Identify customer needs and requirements.
4. Promote and position the strategic & tactical values of The Real Techs offerings.
5. Schedule concrete next steps with the customer and the territory specialist, typically a product demonstration.
6. Research, qualify, manage and track leads and related sales activities.
7. Function competently and competitively in a fast-paced, highly transactional call-centre environment that requires project and time management skills.
8. Develop a good relationship with the Sales lead in order to convert those leads into Sales.

Qualifications:

1. Excellent English communication and interpersonal skills.
2. 1+ years of outbound B2B sales experience OR a combination of work experience and education.
3. Demonstrable verbal and written communication skills.
4. Ability to learn quickly and think analytically.
5. Active listening skills.

Why work with us?

1. The Real Techs Pvt Ltd. means collaborating with dedicated professionals with a passion for Sales and technology.
2. When we see something that could be improved, we get to work inventing the solution.
3. Our people demonstrate our winning culture through positive and meaningful relationships.
4. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
5. Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Job Skills:
Client Relation Building, Call Control, Call Centre Development, B2B Sales, English Communications

Job Details:

1. Industry: Information Technology
2. Functional Area: Sales & Business Development
3. Job Shift: Third Shift (Night) 06:00 PM - 03:00 AM

Location: Lahore, Pakistan

APIMatic , through its Code Generation product coupled with APIMatic Developer Experience Portal and APIMatic OpenAPI Linter, enables enterprises to document their API using OpenAPI, validate and lint it, and then create SDKs. Through our automatic solution, enterprises can cut down time for their teams and API consumers

APIMatic's free tools are used in 200+ countries, and its paid solutions are deployed by prominent Fortune 100 and Fortune 500 companies. And we're still growing! APIMatic, headquartered in New Zealand with teams in Auckland, North America, and Islamabad, is rapidly expanding its global presence.

• Drive and oversee customer adoption of the product, ensuring seamless integration and maximizing utilization to meet customer needs.
• Conduct in-depth analysis of customer requirements to identify and recommend the most impactful product features that align with their objectives.
• Cultivate and maintain strong relationships with key customer stakeholders, serving as a trusted advisor and fostering collaboration.
• Serve as the primary point of contact and escalation for customers, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.
• Leverage expertise as a subject matter expert to address customer concerns, provide tailored solutions, and optimize their experience with the product.
• Manage projects and initiatives for greater product adoption

• Proven experience working with North American and European customers.
• 2-4 years of experience in Customer Success, Customer Experience, or Relationship Management roles, with a focus on driving customer satisfaction and retention.
• Proven experience collaborating with technical teams, particularly software developers, to drive project success.
• Demonstrates a comprehensive understanding of Customer Success KPIs and workflows.
• Prior experience in Customer Support or Technical Support roles.
• Self-motivated and dependable professional capable of working independently with minimal supervision.
• Technologically adept, with a strong interest in learning new technologies.
• Demonstrated aptitude for quickly understanding new products, while identifying opportunities to maximize their potential for customer success.
• Proficient in account management and well-versed in modern CRM tools and platforms.
• Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and professionally.

• Ability to lead a team working on a world class product with global outreach.
• Exposure in dealing with customers across the globe.
• Opportunities to travel the world and carry thought leadership in the industry.
• Fun team to work with in a startup environment.
• Possibility of owning shares in the company.

FiveRivers Technologies is seeking a Customer Success Manager to manage and grow relationships with our international clients. You will act as the primary liaison between clients and internal teams. Ensuring timely communication, delivery alignment, and high client satisfaction. This is a client-facing, technically-grounded role ideal for individuals who are proactive, articulate, and delivery-focused.

Key Responsibilities

• Serve as the main point of contact for assigned clients
  
• Drive effective communication between clients and internal teams
  
• Monitor project progress and share timely updates with clients
  
• Identify and escalate risks or delays early
  
• Facilitate weekly check-ins and sprint reviews
  
• Convert client feedback into actionable tasks
  
• Support development teams in prioritizing based on client impact
  
• Build trust through consistent, transparent engagement
  

Requirements

• 2–4 years in a client-facing role within a tech services or product company
  
• Bachelor’s degree in Computer Science or related field
  
• Solid technical understanding of end-to-end product development
  
• Excellent verbal and written communication in English
  
• Confident, outgoing personality with strong interpersonal skills
  
• Experience working with US-based clients
  
• Familiarity with agile/scrum methodologies
  
• Organized, responsive, and solutions-driven