350 Account Management Positions jobs in Karachi

Based in Lahore, Pakistan, this strategic role is crucial to i2c’s global operation. As the central hub of expertise and best practices, Lahore houses the majority of our subject matter experts and operational personnel. The Director of Account Management will ensure effective global account management and design processes that set the standard for other account groups, promoting consistency and operational excellence. By leveraging innovative capabilities, standardized processes, and a collaborative environment, the ideal candidate will drive the development and dissemination of best practices across account groups and stakeholder departments, ensuring alignment with the company’s global objectives. Night shift (5 PM to 2 AM)

KEY RESPONSIBILITIES Leadership & Strategy Develop and execute strategies tailored to the specific needs of international clients. Align client engagement teams efforts with i2c’s global objectives. Drive thought leadership and innovation, fostering a culture of excellence in client management practices. Operational Excellence Establish and monitor KPIs to measure performance and identify opportunities for optimization. Utilize Lahore’s extensive talent pool to implement and scale operational best practices. Build governance frameworks to ensure alignment with organizational standards, compliance, and efficiency. Client Relationship Management Act as a trusted advisor for clients, maintaining strong relationships and addressing their evolving needs. Oversee seamless onboarding, integration, and ongoing management of accounts. Foster a client-centric approach, ensuring satisfaction and loyalty at every touchpoint. Customer Experience Design Design and deliver exceptional customer experiences across all interaction channels, including email, phone, website, and in-person meetings. Develop self-service tools and resources to enhance customer engagement and satisfaction. Continuously gather customer feedback to refine strategies and processes. Innovation & Collaboration Partner with cross-functional teams to innovate and optimize processes. Identify and adopt emerging technologies and tools that drive efficiency and client engagement. Promote knowledge sharing and training within the team to build organizational capabilities. Performance & Reporting Build transparent reporting systems to track and communicate progress on key metrics. Regularly report outcomes and improvement areas to senior leadership. Proactively identify risks and develop mitigation strategies to protect client relationships. REQUIREMENTS: Education Bachelor’s degree in business, marketing, or a related field (Masters degree preferred). Experience 10+ years in client engagement or account management, with a preference for SaaS or payments industry experience. 8+ years in leadership roles, managing remote or cross-functional teams. Proven ability to manage special need accounts and foster long-term client loyalty. Knowledge, Skills & Personal Characteristics Exceptional communication, interpersonal, and negotiation skills. Strong analytical and problem-solving capabilities. Proficiency in English (native level), with knowledge of additional languages (e.g., French or Spanish) as a bonus. Familiarity with CRM systems, data analysis, and reporting tools. Preferred Skills: Experience in a fast-paced, high-growth environment. Background in software, payments, or similar industries. Strong understanding of client engagement best practices and operational excellence.

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Key Account Manager

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Daraz Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030 For more information, please visit Job Summary: We are seeking a dynamic and results-oriented

Key Account Manager

to manage and grow key strategic accounts in the FMCG sector. This individual will play a key role in driving the success of our online sales channels and fostering strong relationships with major e-commerce platforms, ensuring the visibility and growth of our FMCG product offerings. Key Responsibilities: Account Management : Serve as the main point of contact for major e-commerce accounts (Amazon, Walmart, Flipkart, etc.). Build and maintain strong relationships with key account stakeholders. Drive business growth by identifying opportunities for new product listings, promotions, and marketing initiatives. Sales Strategy & Execution : Develop and execute tailored sales strategies to achieve targets and maximize the potential of each key account. Monitor and manage the overall sales performance for each account, including sales volume, revenue, and profitability. Analyze market trends, competition, and consumer behavior to optimize pricing and promotional strategies. Product Listings & Optimization : Oversee the creation and optimization of product listings, ensuring they meet platform requirements and best practices. Ensure product content (descriptions, images, SEO keywords) is accurate and aligns with brand guidelines. Marketing & Promotions : Plan and execute e-commerce marketing campaigns, including digital promotions, discounts, and seasonal offers. Collaborate with the marketing team to drive digital advertising and enhance product visibility on e-commerce platforms. Inventory & Supply Chain Coordination : Coordinate with the supply chain team to ensure stock availability, timely deliveries, and alignment with demand forecasts. Manage inventory levels and resolve stock issues, ensuring product availability on e-commerce platforms. Data Analysis & Reporting : Provide regular performance reports, including sales metrics, growth opportunities, and ROI analysis. Track key performance indicators (KPIs) such as conversion rates, traffic, and AOV (average order value) to measure account performance. Customer Satisfaction & Problem Resolution : Address customer queries, complaints, and concerns in a timely manner. Work closely with customer service teams to ensure high customer satisfaction on all e-commerce platforms. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field. MBA is a plus. Experience : 3+ years of experience in key account management or e-commerce sales, preferably in the FMCG sector. Strong understanding of e-commerce platforms (Amazon, Flipkart, etc.) and their operational processes. Solid knowledge of FMCG products, trends, and consumer behavior. Excellent communication, negotiation, and relationship-building skills. Proficiency in data analysis and e-commerce tools (Google Analytics, Seller Central, etc.). Ability to work independently and as part of a team to achieve business objectives. Strong problem-solving abilities and attention to detail. What we offer: International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group). A platform to learn from Alibaba's world-leading ecosystem. Rigorous training and exposure in team management, leadership, business analytics, and operations. An opportunity to train the next generation of business leaders in the e-commerce industry. Competitive salary and incentive package. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Marketing, Business Development, and Sales Industries Software Development and IT Services and IT Consulting Referrals increase your chances of interviewing at Daraz by 2x Sign in to set job alerts for “Key Account Manager” roles.

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030 We are seeking a dynamic and results-oriented

Key Account Manager

to manage and grow key strategic accounts in the FMCG sector. This individual will play a key role in driving the success of our online sales channels and fostering strong relationships with major e-commerce platforms, ensuring the visibility and growth of our FMCG product offerings.

Key Responsibilities:

Account Management

: Serve as the main point of contact for major e-commerce accounts (Amazon, Walmart, Flipkart, etc.). Build and maintain strong relationships with key account stakeholders. Drive business growth by identifying opportunities for new product listings, promotions, and marketing initiatives. Sales Strategy & Execution

: Develop and execute tailored sales strategies to achieve targets and maximize the potential of each key account. Monitor and manage the overall sales performance for each account, including sales volume, revenue, and profitability. Analyze market trends, competition, and consumer behavior to optimize pricing and promotional strategies. Product Listings & Optimization

: Oversee the creation and optimization of product listings, ensuring they meet platform requirements and best practices. Ensure product content (descriptions, images, SEO keywords) is accurate and aligns with brand guidelines. Marketing & Promotions

: Plan and execute e-commerce marketing campaigns, including digital promotions, discounts, and seasonal offers. Collaborate with the marketing team to drive digital advertising and enhance product visibility on e-commerce platforms. Inventory & Supply Chain Coordination

: Coordinate with the supply chain team to ensure stock availability, timely deliveries, and alignment with demand forecasts. Manage inventory levels and resolve stock issues, ensuring product availability on e-commerce platforms. Data Analysis & Reporting

: Provide regular performance reports, including sales metrics, growth opportunities, and ROI analysis. Track key performance indicators (KPIs) such as conversion rates, traffic, and AOV (average order value) to measure account performance. Customer Satisfaction & Problem Resolution

: Address customer queries, complaints, and concerns in a timely manner. Work closely with customer service teams to ensure high customer satisfaction on all e-commerce platforms. Qualifications:

Bachelor's degree in Business Administration, Marketing, or related field. MBA is a plus. Experience

: 3+ years of experience in key account management or e-commerce sales, preferably in the FMCG sector. Strong understanding of e-commerce platforms (Amazon, Flipkart, etc.) and their operational processes. Solid knowledge of FMCG products, trends, and consumer behavior. Excellent communication, negotiation, and relationship-building skills. Proficiency in data analysis and e-commerce tools (Google Analytics, Seller Central, etc.). Ability to work independently and as part of a team to achieve business objectives. Strong problem-solving abilities and attention to detail. What we offer: International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group). A platform to learn from Alibaba's world-leading ecosystem. Rigorous training and exposure in team management, leadership, business analytics, and operations. An opportunity to train the next generation of business leaders in the e-commerce industry. Competitive salary and incentive package.

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Job Responsibilities

Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives Research key customer wants and needs Suggest solutions that answer clients needs and wants Ensure the ordered products are delivered in a timely manner Serve as contact point for key customers and internal teams Resolve customers' complaints in an effective and respectful way Gather, report and communicate customers' feedback on service, technology and product delivery Research and source new potential clients Measure, track and analyze key account metrics Create reports for upper management Keep abreast with industry and market trends and best practices Job Specification

Previous working experience as Key Account Manager Experience in sales and customer services will be an advantage Outstanding communication and interpersonal skills Aptitude in networking and building relationships Excellent time and project management skills Ability to prioritize and meet critical deadlines Problem-solving and negotiation aptitude Location: Information Technology and Services - Karachi, Pakistan

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Fiberlink (Pvt) Ltd., a reputed ISP in Pakistan, is looking for professionals to fill the

Key Account Manager

position at their Karachi office. Ideal candidates should have at least 2 years of relevant industry experience.

Job Specification Responsibilities

Handle all queries related to assigned customers.

Provide email- and telephone-based support to customers.

Diagnose and resolve complex customer issues.

Act as a liaison between customers and technical departments.

Engage senior technical staff as needed for troubleshooting.

Resolve customer issues professionally and effectively.

Generate invoices for assigned customers.

Skills Required

Strong knowledge of Windows operating systems and Microsoft Office.

Passion for working with people and helping customers succeed.

Ability to take ownership of tasks and ensure their completion.

Quick learner of new technologies.

Effective multitasking and stress management skills.

Strong organizational and time-management skills.

Ability to work independently with minimal supervision.

Excellent written and verbal communication skills in English.

Note:

Salary details are not specified in the ad; salary will be decided post-interview based on skills and experience.

Location: Information Technology and Services, Karachi, Pakistan

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Overview

Key Account Manager Sales – Arwen Tech Location: Karachi Responsibilities

Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition Acquiring a thorough understanding of key customer needs and requirements Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives Maintain and grow current business in the assigned territory meeting or exceeding company objectives that are determined on a yearly basis Negotiate and close commercial agreements with customers as per company guidelines Achieve assigned sales quotas on monthly, quarterly and yearly basis Train and educate each customer and customer’s associates on entire product line, marketing programs and advertising programs Successful bid management and submission Active participation in sales promotion / marketing activities in the region Use relationship selling and assist customers in helping to grow their business with Arwen’s solutions and services Solves product problems for customers in an expeditious fashion Work with Accounts Receivable with any credit issues that may exist Participate and play active role in Opportunity Mapping sessions with Vendors Participate and play active role in GNG meetings and Vendor/Product selection for a particular opportunity Updation of sales CRM records Requirements

Knowledge, Skills, Abilities (KSA): Must have a deep industry knowledge, must be motivated, highly structured and organized Skills: Familiar with Arwen’s portfolio of solutions and products. Well verse on MS Office. Strong account management and relationship building skills Abilities: Reliable, responsible, dependable, and driven to exceed sales plan. Demonstrate reasonable and sound judgment. Ability to manage and deal with decision influencers and makers at customer organizations. Ability to present and win business cases within Arwen’s senior and top management executives Education, Experience, Licensure, Certification

Experience: Bachelor’s degree (preferably in Business, Engineering, or related field); MBA or advanced degree preferred A minimum of 5 years of experience in a related field (System Integrator) is required. Candidates with 8+ years of sales in IT (SI) will have an edge Previous experience in Account Management or Territory Sales; capable of managing major national accounts at head office level Competencies

Proven experience in sale; Team player; Sales related certifications; Task oriented (focused on weekly, monthly and annual targets) Good computer skills (MS Office); Presentable; Knowledge of Enterprise management; Initiative; Achievement oriented Benefits

Excellent Salary Fuel Allowance Medical Insurance Annual Leaves Provident Fund EOBI Annual Bonus Seniority level

Mid-Senior level Employment type

Full-time Job function

Sales and Business Development

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Responsibilities

Function as the main contact person for accounts in Karachi. Development and maintenance of strong and trustworthy relationships with all assigned accounts. Analysis and identification of upcoming needs and opportunities. Negotiate contracts and close agreements to maximize profits. Responsible for MoM Growth of all assigned accounts. Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders. Prepare reports on Commercial Metrics, Operational Metrics & Product Mix Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools. Additional tasks/projects as they arise. Qualifications

Bachelor's Degree in Business Administration or relevant. At least 2+ years of work experience in a similar role. Experience with Microsoft Office, especially Excel, or Google equivalents. Additional Information

We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us! We love people who can develop things from scratch, own them and then work on improving them. We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!

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About the opportunity We are looking for a dynamic and results-driven Account Manager to drive the acquisition and management of HORECA (Hotels, Restaurants, Cafés) and O&I (Offices & Industries) accounts. This role involves end-to-end account ownership, from onboarding to order management, ensuring strong relationships, revenue growth, and timely payment recovery. The ideal candidate should be proactive, customer-centric, and skilled in negotiations.

Responsibilities: 1. Client Acquisition & Account Management: • Identify and onboard new HORECA and O&I clients. • Build and maintain strong relationships with key stakeholders. • Act as the primary point of contact for assigned accounts.

2. Sales Growth & Business Expansion: • Develop and execute account strategies to drive sales and meet revenue targets. • Identify cross-selling and upselling opportunities within existing accounts. • Collaborate with internal teams (operations, finance, and marketing) to ensure seamless service delivery.

3. Order & Relationship Management: • Handle end-to-end order processing, ensuring timely fulfillment. • Monitor stock availability and coordinate with supply chain teams. • Provide regular updates to clients on promotions, new products, and pricing.

4. Payment Recovery & Account Retention: • Ensure timely invoicing and payment recovery from clients. • Address and resolve any billing or payment-related issues. • Implement strategies to retain high-value clients and minimize churn

What you need to be successful • Experience: 2-4 years in B2B sales, account management, or business development, preferably in the food, FMCG, or supply chain sector. • Education: Bachelor’s/master’s degree in business, Sales or a related field. • Skills: Strong negotiation, communication, and relationship management skills. • Mindset: Target-driven, proactive and problem-solving approach. • Tech Savvy: Comfortable using CRM tools, MS Excel, and data analysis for reporting.

Who we are foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you ● Enjoyable, dynamic and challenging working environment ● Responsibility from day one in a fast-growing global company ● Employee Discount Codes ● Regular company and team events ● E-learning platform

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foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Overview Job Description

Responsibilities

Develop strategic business partnerships with existing customers to align with department direction and customer strategy to deliver business objectives (Sales & Market Share).

Cultivate relationships and manage new and recurring clients — upsell their business by adding more users or activating existing user base.

Ensure timely support to corporate customers in invoicing, operations and order-related queries.

Cross-sell different foodpanda for business offerings to existing customers, gift cards, allowances & panda pro for business.

Lead and coordinate with cross-functional teams on customer projects (e.g., marketing & retention campaign development).

Ensure the effectiveness of monthly campaigns and ROI for promotions/activities implemented in responsible accounts and timely customer payment.

Conduct regular business reviews and analyses internally and externally to identify gaps and opportunities.

Implement new business strategies to expand the existing customer base and secure targets by identifying new customers such as corporate projects.

Provide quality follow-up with customer inquiries, from pre-sales to post-sales service and technical support to maintain relationships with potential and existing clients.

Generate new ideas and implement tactics for account growth.

Achieve the set targets by focusing on the development of Active Users and Active Corporates.

Qualifications

Bachelor degree or higher in any related field.

2-3 years’ experience within a client/account management role; B2B account management experience is advantageous.

Direct knowledge of key account management or sales skills is advantageous.

Excellent analytical and presentational skills.

Experience managing large account portfolios.

Strong analytical skills, sound numerical ability, attention to detail, problem solving, commercial awareness, and the ability to generate new ideas.

Good command of English.

Negotiation skills and budget management experience.

Additional Information

We are fast and goal-driven, with a focus on optimization and continuous improvement.

We value ownership and the ability to develop things from scratch and improve them.

We are committed to achieving targets and welcome driven individuals to join us.

Employment Details

Seniority level: Mid-Senior level

Employment type: Full-time

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